Reset Settings; Factory Data Reset - Samsung Galaxy S7 User Manual

Reset
Restore your device to its default settings.

Reset Settings

You can reset your device to its factory default
settings, which resets everything except the security,
language, and account settings. Personal data is not
affected.
1. From a Home screen, tap
2. Tap Backup and reset > Reset settings.
3. Tap Reset settings, and confirm when prompted.
Reset Network Settings
You can reset Wi-Fi, Mobile data, and Bluetooth
settings with Reset network settings.
1. From a Home screen, tap
2. Tap Backup and reset > Reset network
settings.
3. Tap Reset settings, and confirm when prompted.

Factory Data Reset

You can reset your device to factory defaults,
erasing all data from your device.
This action permanently erases ALL data from
the device, including Google or other account
settings, system and application data and settings,
downloaded applications, as well as your music,
photos, videos, and other files. Any data stored on
an external SD card is not affected.
Note: When you sign in to a Google Account on your
device, Factory Reset Protection is activated. This
protects your device in the event it is lost or stolen.
For more information, see
If you reset your device to factory default settings
with the Factory Reset Protection (FRP) feature
turned on, you must enter the user name and
password for a registered Google Account to regain
access to the device. You will not be able to access
the device without the correct credentials.
Settings
Apps >
Apps >
Factory Reset Protection.
Warning: If you reset your Google Account password,
you must wait 72 hours after changing your password
to perform a factory data reset on your device.
Before resetting your device:
1. Verify that the information you want to keep has
transferred to your storage area.
2. Log in to your Google Account and confirm your
user name and password.
To reset your device:
1. From a Home screen, tap
2. Tap Backup and reset > Factory data reset.
3. Tap Reset device and follow the prompts to
perform the reset.
4. When the device restarts, follow the prompts to
set up your device.
Collect Diagnostics
Collect diagnostics data for troubleshooting.
1. From a Home screen, tap
2. Tap Backup and reset > Collect diagnostics.
3. Tap Diagnostics and read the information.
Choose to enable the feature by checking Agree.
•
Tap More info to display additional information
or tap Next to display the Issue Assist screen.
4. Tap Issue Assist and read the information.
Tap Accept or Decline.
5. Tap Special Offers and read the information.
Tap Accept or Decline.
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Apps >
Apps >
Backup and Reset