Appendix; Troubleshooting - Samsung MX-JS5000 User Manual

Appendix

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product,
disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics
Service Center.
Symptom
I cannot eject the disc.
Playback does not start
immediately when the Play/Pause
button is pressed.
Sound is not produced.
The remote control does not
work.
The product is not working.
(Example: The power goes out
or the front panel buttons don't
work, or you hear a strange
noise.)
The product is not working
normally.
Can't receive radio broadcasts.
Important Note About Service
• An administration fee may be charged if either:
a. An engineer is called out to your home at your request and there is no defect in the product.
b. You bring the unit to a repair center and there is no defect in the product.
• You will be advised of the amount of the administration fee before any work is done or a home visit is
made.
• If you have a problem with this product, we strongly recommend you read the appropriate section of
this manual, review the Troubleshooting section on page 26, visit the Support page for your product at
www.samsung.com, or call Samsung Product Support (1-800-726-7864) to find an answer before you
contact a service center for a repair.
Check/Remedy
• Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
• Are you using a deformed disc or a disc with scratches
on the surface?
• Wipe the disc clean.
• No sound is heard during fast playback, slow playback,
and step motion playback.
• Are the speakers connected properly? Is the speaker
setup correctly customized?
• Is the disc severely damaged?
• Is the remote control being operated within its
operational angle and distance range?
• Are the batteries drained?
• Press the @ button (on front panel) for more than 5
seconds with no disc inside. The initialization message
appears on the screen, and the power will turn off
automatically. When you turn your product on again, all
the settings will be reset.
Don't use this unless absolutely necessary.
• Is the antenna connected properly?
• If the antenna's input signal is weak, install an external
FM antenna in an area with good reception.
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