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Samsung Xpress C41x series User Manual

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User's Guide
User's Guide
C41x series
BASIC
BASIC
This guide provides information concerning the installation, basic operation
and troubleshooting on windows.
ADVANCED
This guide provides information about the installation, advanced configuration, operation
and troubleshooting on various OS environments.
Some features may not be available depending on models or countries.

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Summary of Contents for Samsung Xpress C41x series

  • Page 1 User’s Guide User’s Guide C41x series BASIC BASIC This guide provides information concerning the installation, basic operation and troubleshooting on windows. ADVANCED This guide provides information about the installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries.

  • Page 2: Table Of Contents

    BASIC Available supplies 1. Introduction Available maintenance parts Storing the toner cartridge Key benefits Redistributing toner Features by model Replacing the toner cartridge Useful to know Replacing the waste toner container About this user’s guide Replacing the imaging unit Safety information Cleaning the machine Machine overview Tips for moving &...

  • Page 3: Introduction

    1. Introduction This chapter provides information you need to know before using the machine. • Key benefits • Features by model • Useful to know • About this user’s guide • Safety information • Machine overview • Control panel overview •...

  • Page 4: Key Benefits

    Print with excellent quality and speed Manager" on page 163). • Samsung Easy Printer Manager and Samsung Printer Status are a program that monitors and informs you of the machine’s status and allows you to customize the machine’s settings (see "Using Samsung Easy Printer Manager"...
  • Page 5 • If you have Internet access, you can get help, support application, machine Supports various wireless network setting method drivers, manuals, and order information from the Samsung website, www.samsung.com > find your product > Support or Downloads. Wide range of functionality and application support •...

  • Page 6: Features By Model

    Features by model Some features and optional goods may not be available depending on model or country. Operating System Operating System C41xW ● Windows ● ● Linux...
  • Page 7 Samsung Anyweb Print ● Samsung Printer Status ● SyncThru™ Web Service a. Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Downloads). Before installing, check whether your computer’s OS support the software.
  • Page 8 ● Manual duplex (2-sided) printing a. Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where you bought your machine. b. Setting the ECO settings is available from the windows driver.

  • Page 9: Useful To Know

    • Replace the toner cartridge. Where can I purchase accessories or supplies? The machine does not print. • Inquire at a Samsung distributor or your retailer. • Visit www.samsung.com/supplies. Select your country/region to view product service information. • Open the print queue list and remove the document from the list (see "Canceling a print job"...

  • Page 10: About This User's Guide

    About this user’s guide This user's guide provides information for your basic understanding of the General icons machine as well as detailed steps to explain machine usage. • Do not discard this manual, and keep it for future reference. • Read the safety information before using the machine.

  • Page 11: Safety Information

    Safety information These warnings and precautions are included to prevent injury to you and Operating environment others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.
  • Page 12 Safety information Caution Operating method During an electrical storm or for a period of non-operation, Caution remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot. Do not forcefully pull the paper out during printing.
  • Page 13 Safety information Do not allow too many papers to stack up in the paper output tray. Caution It can damage the machine. Do not block or push objects into the ventilation opening. Before moving the machine, turn the power off and disconnect all cords.
  • Page 14 Safety information Do not place the machine on an unstable surface. a. AWG: American Wire Gauge The machine could fall, causing injury or machine damage. Use only No.26 AWG or larger, telephone line cord, if necessary. Maintenance / Checking Otherwise, it can cause damage to the machine. Use the power cord supplied with your machine for safe operation.
  • Page 15 When storing supplies such as toner cartridges, keep them away fire or electric shock. from children. • The machine should only be repaired by a Samsung service Toner dust can be dangerous if inhaled or ingested. technician. To clean and operate the machine, strictly follow the user's guide Using recycled supplies, such as toner, can cause damage to the machine.
  • Page 16 Safety information When toner gets on your clothing, do not use hot water to wash Hot water sets toner into fabric. Use cold water. 1. Introduction...

  • Page 17: Machine Overview

    Machine overview Accessories Power cord Quick installation guide Software CD Misc. accessories a. The software CD contains the printer drivers and software applications. b. Miscellaneous accessories included with your machine may vary by country of purchase and specific model. 1. Introduction...

  • Page 18: Front View

    Machine overview Front view • This illustration may differ from your machine depending on its model. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 6). Output tray Output support Top cover Control Panel...
  • Page 19 Machine overview Rear view • This illustration may differ from your machine depending on its model. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 6). Rear cover Power receptacle USB port Network port...

  • Page 20: Control Panel Overview

    Control panel overview Configures the wireless network connection easily without a This control panel may differ from your machine depending on its model. computer (see "Wireless network setup" on page 109). There are various types of control panels. • Manual print - Press this button each time you load a sheet of paper in the (WPS) tray if you have selected Manual Feeder for Source in your...
  • Page 21 Control panel overview You can stop an operation at any time. You also can do the following functions. • Configuration sheet - Press and hold this button for about 2 seconds until the green LED blinks slowly, and release. • Prints event log report / usage counter (Cancel) - Press and hold this button for about 4 seconds until the green LED blinks quickly, and release.

  • Page 22: Turning On The Machine

    Turning on the machine Connect the machine to the electricity supply first. press (Power/Wakeup) on the control panel. If you want to turn the power off, press (Power/Wakeup) on the control panel. 1. Introduction...

  • Page 23: Installing The Driver Locally

    Installing the driver locally A locally connected machine is a machine directly attached to your computer Windows using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see Advanced Guide).

  • Page 24: Reinstalling The Driver

    If the printer driver does not work properly, follow the steps below to reinstall the driver. Windows From the Start menu, select Programs or All Programs > Samsung Printers > Uninstall Samsung Printer Software. Follow the instructions in the installation window.

  • Page 25: Learning The Basic Usage

    2. Learning the Basic Usage After installation is complete, you may want to set the machine’s default settings. Refer to the next section if you would like to set or change values. This chapter provides information about the overall menu structure and the basic setup options.

  • Page 26: Printing A Demo Page

    Print a demo page to make sure that the machine is operating correctly (Windows only). To print a demo page: • Open the Printing Preferences (see "Opening Printing Preferences" on page 36) > Samsung tab > Demo page. 2. Learning the Basic Usage...

  • Page 27: Media And Tray

    To change the size, you need to adjust the paper guide. • Using print media that does not meet these specifications may cause problems or require repairs. Such repairs are not covered by Samsung’s warranty or service agreements. • Make sure not to use the inkjet photo paper with this machine. It could cause damage to the machine.
  • Page 28 Media and tray Press and unlatch the guide lock in the tray, pull the tray out manually. Loading paper in the tray Then adjust the paper length guide and paper width guide. Pull out the paper tray (see "Tray overview" on page 27). Flex or fan the edge of the paper stack to separate the pages before loading papers.
  • Page 29 Media and tray Place the paper with the side you want to print facing up. For paper smaller than Letter-sized, press and unlatch the guide lock in the tray, push the tray in manually. Then adjust the paper length guide •...
  • Page 30 Media and tray Squeeze the paper width guide and slide it to the edge of the paper stack Insert the paper tray. without causing it to bend. Close the paper cover. When you print a document, set the paper type and size for the tray (see "Setting the paper size and type"...
  • Page 31 Media and tray The tray is preset to Letter or A4 size, depending on your country. To change the Squeeze the paper width guide and slide it to the edge of the lever. size to A4 or Letter, you must adjust the lever and paper width guide properly. Pull the tray out of the machine.

  • Page 32: Printing On Special Media

    The paper setting in the machine and driver should match to print without a ● Labels paper mismatch error. ● Preprinted To change the paper setting set in the machine, from the Samsung Easy Printer ● Cotton (Switch to advanced mode) > Device Settings. Manager select ●...
  • Page 33 Media and tray Labels • Make sure that there is no exposed adhesive material between labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause damage to machine To avoid damaging the machine, use only labels designed for use in laser components.

  • Page 34: Preprinted Paper

    The paper setting in the machine and driver should match to print without a paper mismatch error. To change the paper setting set in the machine, from the Samsung Easy Printer (Switch to advanced mode) > Device Settings. Manager select Then, set the paper type from the Printing Preferences window >...

  • Page 35: Basic Printing

    Basic printing Select your machine from the Select Printer list. For special printing features, refer to the Advanced Guide (see "Using advanced print features" on page 151). Printing If you are a Mac or Linux user, refer to the "Mac printing" on page 158 or "Linux printing"...

  • Page 36: Opening Printing Preferences

    Basic printing Open the document you want to print. Canceling a print job Select Print from the file menu. If the print job is waiting in the print queue or print spooler, cancel the job as Select your machine from the Select Printer. follows: Click Properties or Preferences.

  • Page 37: Using A Favorite Setting

    "Using Samsung Printer Status" on page 173). Using a favorite setting The Favorites option, which is visible on each preferences tab except for the Samsung tab, allows you to save the current preferences for future use. To save a Favorites item, follow these steps: Click Save.
  • Page 38 Eco mode is Multiple Pages per Side (2) and Toner Save. Password button: You can set from SyncThru™ Web Service (Settings tab > Machine Settings > System > Eco > Settings) or Samsung Easy Printer Manager (Device Settings > Eco), the password button is activated. To You can set the machine’s settings by using the Device Settings in...
  • Page 39 Basic printing Result simulator Result Simulator shows the results of reduced emission of carbon dioxide, used electricity, and the amount of saved paper in accordance with the settings you selected. • The results are calculated on the basis that the total number of printed paper is one hundred without a blank page when the Eco mode is disabled.

  • Page 40: Maintenance

    3. Maintenance This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine. • Ordering supplies and accessories • Available supplies • Available maintenance parts • Storing the toner cartridge • Redistributing toner • Replacing the toner cartridge •...

  • Page 41: Ordering Supplies And Accessories

    Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and maintenance parts. To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine.

  • Page 42: Available Supplies

    Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured toner. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine’s warranty.

  • Page 43: Available Maintenance Parts

    Available maintenance parts To purchase maintenance parts, contact the source where you bought the machine. Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine. The warranty does not cover the replacement of any maintenance parts once it has reached its “Average yield”.

  • Page 44: Storing The Toner Cartridge

    Storing the toner cartridge Toner cartridges contain components that are sensitive to light, temperature and humidity. Samsung suggests users follow these recommendations to ensure optimal performance, highest quality, and longest life from your new Samsung toner cartridge. Store this cartridge in the same environment in which the printer will be used. This should be in controlled temperature and humidity conditions. The toner cartridge should remain in its original and unopened package until installation –...

  • Page 45: Handling Instructions

    Toner cartridge usage Samsung Electronics does not recommend or approve the use of non-Samsung brand toner cartridges in your printer including generic, store brand, refilled, or remanufactured toner cartridges.

  • Page 46: Redistributing Toner

    Redistributing toner When the toner cartridge is near the end of its life: • White streaks or light printing occurs and/or density varies from side to side. • The Toner LED blinks orange. If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner.
  • Page 47 Redistributing toner 3. Maintenance...

  • Page 48: Replacing The Toner Cartridge

    Replacing the toner cartridge Click this link to open an animation about replacing a toner cartridge. • Before opening the top cover, close the output support first. • Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge. •...
  • Page 49 Replacing the toner cartridge When a toner cartridge has reached the end of life, the Printing Status window appears on the computer, indicating the toner cartridge needs to be placed. 3. Maintenance...

  • Page 50: Replacing The Waste Toner Container

    Replacing the waste toner container When the life span of the waste toner container has expired, the Smart Panel program window appears on the computer, indicating the waste toner container needs to be placed. Otherwise your printer stops printing. • Toner particles can be released inside the machine but it does not mean the machine is damaged. Contact a service representative when print quality problems occur.
  • Page 51 Replacing the waste toner container The order information is provided for optional accessories (see "Available supplies" on page 42). 3. Maintenance...

  • Page 52: Replacing The Imaging Unit

    Replacing the imaging unit When the life span of the imaging unit has expired, the Smart Panel program window appears on the computer, indicating the imaging unit needs to be placed. Otherwise, your machine stops printing. • Don’t use sharp objects such as a knife or scissors to open the imaging unit package. You could damage the surface of the imaging unit. •...
  • Page 53 Replacing the imaging unit • To prevent damage, do not expose the imaging unit to light for more than a few minutes. Cover it with a piece of paper to protect it if necessary. • Before closing the front cover, make sure all toner cartridges are installed properly.
  • Page 54 Replacing the imaging unit 3. Maintenance...

  • Page 55: Cleaning The Machine

    Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and use your machine longer. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
  • Page 56 Cleaning the machine • Use a dry lint-free cloth to clean the machine. • If your machine has a power switch, turn the power switch off before cleaning the machine. • Before opening the top cover, close the output support first. 3.

  • Page 57: Tips For Moving & Storing Your Machine

    Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. •...

  • Page 58: Troubleshooting

    4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams • Clearing paper jams • Understanding the status LED This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error.

  • Page 59: Tips For Avoiding Paper Jams

    Tips for avoiding paper jams By selecting the correct media types, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 27). •...

  • Page 60: Clearing Paper Jams

    Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray Click this link to open an animation about clearing a jam. 4. Troubleshooting...
  • Page 61 Clearing paper jams Inside the machine Click this link to open an animation about clearing a jam. • The fuser area is hot. Take care when removing paper from the machine. 4. Troubleshooting...
  • Page 62 Clearing paper jams In exit area Click this link to open an animation about clearing a jam. • The fuser area is hot. Take care when removing paper from the machine. 4. Troubleshooting...

  • Page 63: Understanding The Status Led

    • To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Troubleshooting" on page 178). • You also can resolve the error with the guideline from the computer’s Samsung Printing Status program window (see "Using Samsung Printer Status" on page 173).
  • Page 64 Understanding the status LED Status LED Status Description The machine is off-line or save mode. • The machine is receiving data from the computer. Blinking • The machine is printing data. Green The machine is on-line and can be used. Blinking The machine is on manual printing or manual duplex printing.
  • Page 65 Understanding the status LED Toner / WPS / Power / Eco LED Status Description Small amount of toner is left in the cartridge. The estimated cartridge life of toner is close. Prepare a new cartridge for Blinking replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing toner" on page 46).

  • Page 66: Appendix

    5. Appendix This chapter provides product specifications and information concerning applicable regulations. • Specifications • Regulatory information • Copyright...

  • Page 67: Specifications

    Specifications General specifications The specification values listed below are subject to change without notice. See www.samsung.com for possible changes in information. Items Description Dimension Width x Length x Height 382 x 309 x 211 mm (15.0 x 12.2 x 8.3 inches)
  • Page 68 Specifications Items Description Average operating mode Less than 290W Ready mode Less than 60 W Power save mode Less than 1.4 W Power consumption 0.45 W Power off mode Network Standby Mode (All Port Less than 1.35 W Activation) SPW-B4319S Module Wireless a.

  • Page 69: Print Media Specifications

    Specifications Print media specifications Print media weight/Capacity Type Size Dimensions Tray Letter 216 x 279 mm (8.5 x 11 inches) 60 to 85 g/m (16 to 23 lbs bond) Legal 216 x 356 mm (8.5 x 14 inches) • 150 sheets of 75 g/m (20 lbs bond) US Folio 216 x 330 mm (8.5 x 13 inches)
  • Page 70 Specifications Print media weight/Capacity Type Size Dimensions Tray Refer to the Plain paper section 75 to 90 g/m (20 to 24 lbs bond) Refer to the Plain paper Cotton section • 150 sheets of 75 g/m (20 lbs bond) Colored, Refer to the Plain paper section 60 to 85 g/m (16 to 24 lbs bond)
  • Page 71 Specifications Print media weight/Capacity Type Size Dimensions Tray Minimum size (custom) 76 x 152 mm (3 x 6 inches) 60 to 120 g/m (16 to 32 lbs bond) Maximum size (custom) 216 x 356 mm (8.5 x 14 inches) a. Maximum capacity may differ depending on media weight, thickness, and environmental conditions. b.
  • Page 72 Specifications System requirements Microsoft® Windows® Requirement (recommended) Operating system free HDD space Windows® XP Intel® Pentium® III 933 MHz (Pentium IV 1 GHz) 128 MB (256 MB) 1.5 GB Windows Server® 2003 Intel® Pentium® III 933 MHz (Pentium IV 1 GHz) 128 MB (512 MB) 1.25 GB to 2 GB Windows Server®...
  • Page 73 Specifications • Internet Explorer 6.0 or higher is the minimum requirement for all Windows operating systems. • Users who have administrator rights can install the software. • Windows Terminal Services is compatible with your machine. Requirements (Recommended) Operating system Free HDD space •...
  • Page 74 Specifications Linux Items Requirements ® Redhat Enterprise Linux WS 4, 5, 6 (32/64 bit) Fedora 5 ~ 15 (32/64 bit) ® OpenSuSE 10.2, 10.3, 11.0, 11.1, 11.2, 11.3, 11.4 (32/64 bit) Operating system Mandriva 2007, 2008, 2009, 2009.1, 2010 (32/64 bit) Ubuntu 6.06, 6.10, 7.04, 7.10, 8.04, 8.10, 9.04, 9.10, 10.04, 10.10, 11.04 (32/64 bit) SuSE Linux Enterprise Desktop 10, 11 (32/64 bit) Debian 4.0, 5.0, 6.0 (32/64 bit)

  • Page 75: Network Environment

    Specifications Network environment Network and wireless models only (see "Features by model" on page 6). You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the machine.

  • Page 76: Regulatory Information

    Regulatory information This machine is designed for a normal work environment and certified with When using this product, these basic safety precautions should always be several regulatory statements. followed to reduce risk of fire, electric shock, and injury to persons: Laser safety statement The printer is certified in the U.S.
  • Page 77 When the printer does not receive data for an extended period of time, power consumption is automatically lowered. Website : http://www.samsung.com/cn/support/location/ ENERGY STAR and the ENERGY STAR mark are registered U.S. supportServiceLocation.do?page=SERVICE.LOCATION marks.
  • Page 78 Correct disposal of this product (Waste electrical & electronic equipment) Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website:www.samsung.com/recyclingdirect Or call, (877) 278 - 0799 (Applicable in countries with separate collection systems)

  • Page 79: Canadian Radio Interference Regulations

    Regulatory information This equipment has been tested and found to comply with the limits for a Class Canadian radio interference regulations B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential This digital apparatus does not exceed the Class B limits for radio noise installation.
  • Page 80 Regulatory information The FCC has set a general guideline of 20 cm (8 inches) separation between the FCC statement for wireless LAN use: device and the body, for use of a wireless device near the body (this does not include extremities). This device should be used more than 20 cm (8 inches) from the body when wireless devices are on.
  • Page 81 Regulatory information Germany only Replacing the fitted plug (for UK only) Important The mains lead for this machine is fitted with a standard (BS 1363) 13 amp plug and has a 13 amp fuse. When you change or examine the fuse, you must re-fit Turkey only the correct 13 amp fuse.
  • Page 82 The wires in the mains lead have the following color code: • Green and Yellow: Earth • Blue: Neutral Hereby, Samsung Electronics, declares that this [Xpress C41xW] is in compliance with the essential requirements and other relevant • Brown: Live provisions of R&TTE Directive 1999/5/EC.
  • Page 83 Wireless devices that may be in your system are only qualified for In the event of problems, you should contact the Euro QA Lab of Samsung use in the European Union or associated areas if a CE mark is on the Electronics Co., Ltd.

  • Page 84: Regulatory Compliance Statements

    Regulatory information As a general guideline, a separation of 20 cm (8 inches) between the wireless Regulatory compliance statements device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on and transmitting.
  • Page 85 Regulatory information Every country has different restrictions on the use of wireless devices. Since your system is equipped with a wireless device, when traveling between countries with your system, check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country.
  • Page 86 Regulatory information China only 5. Appendix...

  • Page 87: Copyright

    This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
  • Page 88 User’s Guide User’s Guide C41x series ADVANCED ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries. BASIC This guide provides information concerning installation, basic operation and troubleshooting on windows.
  • Page 89 Samsung AnyWeb Print IPv6 configuration Easy Eco Driver Wireless network setup Using SyncThru™ Web Service Samsung Mobile Print Using Samsung Easy Printer Manager Using the NFC feature Using Samsung Printer Status Google Cloud Print Using the Linux Unified Driver Configurator...
  • Page 90 ADVANCED 5. Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Printing quality problems Operating system problems...

  • Page 91: Software Installation

    1. Software installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see Installing driver over the network101).

  • Page 92: Installation For Mac

    Installation for Mac Make sure that the machine is connected to your computer and Select USB Connected Printer on the Printer Connection Type and powered on. click Continue. Insert the supplied software CD into your CD-ROM drive. Click Add Printer button to select your printer and add it to your printer list.

  • Page 93: Reinstallation For Mac

    Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. Open the Applications folder > Samsung > Printer Software Uninstaller. To uninstall printer software, click Continue. Check the program you want to delete and click Uninstall.

  • Page 94: Installation For Linux

    Installation for Linux You need to download Linux software packages from the Samsung website to The installation program added the Unified Driver Configurator desktop icon install the printer software (http://www.samsung.com > find your product > and the Unified Driver group to the system menu for your convenience. If you Support or Downloads).

  • Page 95: Reinstallation For Linux

    You must log in as a super user (root) to uninstall the printer driver. If you are not a super user, ask your system administrator. Open the Terminal program. When the Terminal screen appears, type in the following. [root@localhost root]#cd /opt/Samsung/mfp/uninstall/ [root@localhost uninstall]#./uninstall.sh Click Next. Click Finish.

  • Page 96: Using A Network-Connected Machine

    • Installing driver over the network • IPv6 configuration • Wireless network setup • Samsung Mobile Print • Using the NFC feature • Google Cloud Print Supported optional devices and features may differ according to your model (see "Features by...

  • Page 97: Useful Network Programs

    Useful network programs There are several programs available to setup the network settings easily in a SyncThru™ Web Admin Service network environment. For the network administrator especially, managing several machines on the network is possible. Web-based machine management solution for network administrators. SyncThru™...

  • Page 98: Wired Network Setup

    The following instructions may differ for your model. Using this Network Configuration Report, you can find your machine’s MAC address and IP address. Download the software from the Samsung website then unpack and For example: install it: (http://www.samsung.com > find your product > Support or •...
  • Page 99 Wired network setup Turn on the machine. The following instructions may vary from your model. From the Windows Start menu, select All Programs > Samsung Printers > SetIP > SetIP. Connect your machine to the network with a network cable.
  • Page 100 Click the icon (third from left) in the SetIP window to open the TCP/ IP configuration window. Open /opt/Samsung/mfp/share/utils/. Enter the machine’s new information into the configuration window. In Double-click the SetIPApplet.html file. a corporate intranet, you may need to have this information assigned by a network manager before proceeding.

  • Page 101: Installing Driver Over The Network

    Installing driver over the network Make sure that the machine is connected to the network and powered • Some features and optional goods may not be available depending on. Also, your machine’s IP address should have been set (see "Setting IP on model or country (see "Features by model"...
  • Page 102 Installing driver over the network Command-line Parameters Command- line Definition Description Following table shows commands that can be used in the command window. /a”<dest_path>” or Specifies destination path Since machine drivers for installation. should be installed on the OS /A”<dest_path>” specific location, this Following command-line are effective and operated when command is command applies to only...
  • Page 103 Installing driver over the network Command- line Definition Description Command- line Definition Description /x or Uses existing machine This command provides a /h, /H or /? Shows Command-line driver files to create way to install a printer Usage. printer instance if it is instance that uses installed already installed.

  • Page 104: Click Add Printer Button To Select Your Printer And Add It To Your Printer List

    Click Install. All components necessary for machine operations will be installed. You need to download Linux software packages from the Samsung website to If you click Customize, you can choose individual components to install. install the printer software (www.samsung.com > find your product > Support or Downloads).
  • Page 105 Installing driver over the network Input the printer description and Next. After the machine is added, click Finish. When installation is done, click Finish. Add a network printer Double-click the Unified Driver Configurator. Click Add Printer. The Add printer wizard window opens. Click Next. Select Network printer and click the Search button.

  • Page 106: Ipv6 Configuration

    IPv6 configuration The Add Printer Wizard window appears. Follow the instructions in the IPv6 is supported properly only in Windows Vista or higher. window. If the machine does not work in the network environment, activate IPv6. If the IPv6 network seems to not be working, set all the network setting to Refer to the next section followed by.

  • Page 107: Setting Ipv6 Addresses

    IPv6 configuration Setting IPv6 addresses From the SyncThru™ Web Service The machine supports the following IPv6 addresses for network printing and managements. For models that do not have the display screen on the control panel, you • Link-local Address: Self-configured local IPv6 address (Address starts with need to access SyncThru™...
  • Page 108 IPv6 configuration Check the Manual Address check box. Then, the Address/Prefix text box is activated. Enter the rest of the address (e.g.,:3FFE:10:88:194::AAAA. “A” is the hexadecimal 0 through 9, A through F). Choose the DHCPv6 configuration. Click the Apply button. Using SyncThru™...

  • Page 109: Wireless Network Setup

    Wireless network setup Wireless network name and network password • Make sure your machine supports wireless networking. Wireless networking may not be available depending on the model (see "Features Wireless networks require higher security, so when an access point is first set up, by model"...

  • Page 110: Introducing Wireless Set Up Methods

    Wireless network setup Introducing wireless set up methods You can set wireless settings either from the machine or the computer. Choose the setting method from the below table. Some wireless network installation types may not be available depending on the model or country. Set up method Connecting method Description &...
  • Page 111 Wireless network setup Set up method Connecting method Description & Reference Without Access Point From the computer Windows user, see "Ad hoc via USB cable" on page 122. Mac user, see "Ad hoc via USB cable" on page 129. Wi-Fi Direct setup See "Setting up Wi-Fi Direct"...

  • Page 112: Choosing Your Type

    Wireless network setup Choosing your type Using the WPS button There are two methods available to connect your machine to a wireless network If your machine and an access point (or wireless router) support Wi-Fi Protected using the (WPS) button on the control panel. Setup™...
  • Page 113 Wireless network setup Connecting in PIN mode You can change the WPS mode in control panel ( (Menu) > Network > Press and hold the (WPS) button on the control panel for more than Wireless > OK > WPS Setting). 2 seconds.
  • Page 114 Wireless network setup Machines without a display screen Connecting in PIN mode The network configuration report, including PIN, must be printed (see Connecting in PBC mode "Printing a network configuration report" on page 98). In ready mode, Press the (Cancel or Stop/Clear) button for more than Press and hold the (WPS) button on the control panel for about 2 - 4 five seconds on the control panel.
  • Page 115 Wireless network setup Insert the supplied software CD into your CD-ROM drive, and follow the Canceling the connection process instructions in the window to set up the wireless network. To cancel the wireless network connection when the machine is connecting to the wireless network, press and release the (Cancel or Stop/Clear) or (Power/Wakeup) button on the control panel.
  • Page 116 (or wireless router) was installed. If you do not know about your wireless environment, please ask the person who set up your network. Shortcut to the Samsung Easy Wireless Setup program without the CD: If you have installed the printer driver once, you can access the Samsung After completing the wireless network connection, you need to install a Easy Wireless Setup program without the CD (see "Accessing...
  • Page 117 Wireless network setup Insert the supplied software CD into your CD-ROM drive. Select Wireless network connection on the Printer Connection Type screen. Then, click Next. If the installation window does not appear, click Start > All programs > Accessories > Run. X:\Setup.exe replacing “X”...
  • Page 118 Wireless network setup Select Using a USB cable on the Select the Wireless Setup Method • Authentication: Select an authentication type. screen. Then, click Next. Open System: Authentication is not used, and encryption may or may not be used, depending on the need for data security. Shared Key: Authentication is used.
  • Page 119 Internet. • Wi-Fi Direct option appears on the screen only if your printer supports this feature. • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager (see "Setting up Wi-Fi Direct" on page 135). •...
  • Page 120 Wireless network setup Creating the infrastructure network Select Wireless network connection on the Printer Connection Type screen. Then, click Next. Turn on your computer, access point, and machine. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, click Start > All programs > Accessories >...
  • Page 121 Wireless network setup Select Using a direct wireless connection on the Select the Wireless Setup Method screen. Then, click Next. Even if your computer is running Windows 7 or higher, you cannot use this feature if your PC does not support wireless network. Set the wireless network using a USB cable (see "Access point via USB cable"...
  • Page 122 Wireless network setup Ad hoc via USB cable Creating the ad hoc network in Windows Turn on your computer and the wireless network machine. If you do not have an access point (AP), you may still connect the machine wirelessly to your computer by setting up an ad-hoc wireless network by Insert the supplied software CD into your CD-ROM drive.
  • Page 123 Wireless network setup Select Wireless network connection on the Printer Connection Type • Enter the wireless Network Name: Enter the SSID name you want (SSID screen. Then, click Next. is case-sensitive). • Operation Mode: Select ad hoc. • Channel: Select the channel. (Auto Setting or 2412 MHz to 2467 MHz). •...
  • Page 124 Wireless network setup The Wireless Network Setting Complete window appears. Click Next. Before entering the IP address for the machine, you must know the When the wireless network settings are completed, disconnect the USB computer’s network configuration information. If the computer’s network cable between the computer and machine.
  • Page 125 Wireless network setup Make sure that the machine is connected to your computer and Select Configuration of Wireless network on the Printer Connection Type and click Continue. powered on. Insert the supplied software CD into your CD-ROM drive. Double-click the CD-ROM icon that appears on your Mac desktop. •...
  • Page 126 • Enter the wireless Network Name: Enter the SSID of the access point • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager (SSID is case-sensitive). (see "Setting up Wi-Fi Direct" on page 135). •...
  • Page 127 Wireless network setup • Wi-Fi Direct Name: The default Wi-Fi Direct Name is the model name Make sure that the machine is connected to your computer and and the maximum length is 22 characters. powered on. • Password setting is the numeric string, and the size is 8 ~ 64 characters. Insert the supplied software CD into your CD-ROM drive.
  • Page 128 Wireless network setup Select Configuration of Wireless network on the Printer Connection If Wireless Settings screen appears, select Using a direct wireless Type and click Continue. connection and click Next. If the screen does not appear, go to step 13. 2.

  • Page 129: After The Installation Is Finished, Click Close

    Wireless network setup Ad hoc via USB cable If below screen appears, press the (WPS) button from the control panel If you do not have an access point (AP), you may still connect the machine within 2 minutes. wirelessly to your computer by setting up an ad hoc wireless network by following these simple directions.
  • Page 130 Wireless network setup Double-click the CD-ROM icon that appears on your Mac desktop. Select Configuration of Wireless network on the Printer Connection Type and click Continue. • For Mac OS X 10.8, double-click the CD-ROM that appears on Finder. Double-click the MAC_Installer folder > Installer OS X icon. Click Continue.
  • Page 131 Wireless network setup • Encryption: Select the encryption (None, WEP64, WEP128). Before entering the IP address for the machine, you must know the • Network Password: Enter the encryption network password value. computer’s network configuration information. If the computer’s network •...
  • Page 132 Wireless network setup When the window that tells you that the network cable connection is • After completing the wireless network connection, you need to install a confirmed appears, disconnect the network cable and click Next. machine driver to print from an application (see "Installing driver over If the network cable is connected, it may have trouble finding the the network"...
  • Page 133 Wireless network setup IP setting using SetIP Program (Windows) Check whether or not the network cable is connected to the machine. If not, connect the machine with a standard network cable. This program is used to manually set the network IP address of your machine Start a web browser such as Internet Explorer, Safari, or Firefox and enter using its MAC address to communicate with the machine.
  • Page 134 Wireless network setup Select the one Network Name(SSID) in the list. Disconnect the network cable (standard or network). Your machine should • SSID: SSID (Service Set Identifier) is a name that identifies a wireless then start communicating wirelessly with the network. In case of Ad-hoc network, access points, and wireless devices attempting to connect mode, you can use a wireless LAN and wired LAN simultaneously.
  • Page 135 From the USB cable-connected computer (recommended) Setting the Wi-Fi Direct for mobile printing After the driver installation is complete, Samsung Easy Printer Manager can be used to change Wi-Fi Direct settings. Wi-Fi Direct is an easy-to-setup peer-to-peer connection method between the Wi-Fi Direct certified printer and a mobile device that provides a secure connection and better throughput than ad hoc mode.

  • Page 136: Setting Up The Mobile Device

    From the machine (Machines without a display screen) • After setting up Wi-Fi Direct, you need to download the mobile printing application (For example: Samsung Mobile printer) to print from your • Press and hold the (WPS) button on the control panel for about 10- 15 smartphone.
  • Page 137 Wireless network setup Connecting Failure - SSID Not Found • When you have found the printer you want to connect to from your • The machine is unable to find the network name (SSID) you have selected or mobile device, select the printer and the printer's LED will blink. Press the entered.
  • Page 138 Wireless network setup Connecting Failure - Invalid Security the product's IP address and the printer port's IP address. How to compare: • Security is not configured correctly. Check the configured security on your 1 Print the network information report of your printer, and then check the access point and machine.

  • Page 139: Other Problems

    Wireless network setup For a Static network environment • Check the wireless reception around the machine. If the router is far from the machine or there is an obstacle, you might have difficulty receiving the The machine uses the static address when the computer is configured signal.
  • Page 140 • You cannot use infrastructure mode and ad hoc mode at the same time for Samsung wireless network machines. • The machine is within the range of the wireless network. •...

  • Page 141: Samsung Mobile Print

    Samsung Mobile Print What is Samsung Mobile Print? Supported Mobile OS Samsung Mobile Print is a free application that enables users to print photos, • Android OS 2.3 or higher documents, and web pages directly from your smartphone or tablet. Samsung •...

  • Page 142: Using The Nfc Feature

    It does not require installing print driver or connecting to an access point. You just need NFC supported cell phone. In order to use this feature, Samsung Check that NFC and Wi-Fi Direct feature are enabled on your cell phone Mobile Print app needs to be installed on your cell phone.
  • Page 143 NFC tag( ) on your printer. Wait a few seconds for the Samsung Mobile Print app to start. • For some cell phones, NFC antenna might not be located at the back of the cell phone. Check the location of the NFC antenna on your cell phone before tagging.
  • Page 144 Using the NFC feature Select device status icon. Select Google Cloud Print > Register Google Cloud Printer. Tag the NFC tag on your mobile device (usually located on the back of the mobile device) over the NFC tag( ) on your printer. Wait a few seconds for the mobile device to connect to the printer.

  • Page 145: Google Cloud Print

    Google Cloud Print Google Cloud Print™ is a service that allows you to print to a printer using your If it’s your first time logging into SyncThru™ Web Service you need to log-in as an administrator. Type in the below default ID and Password. mobile phone, tablet, or any other web-connected devices.
  • Page 146 Google Cloud Print Click Manage your printers. Access the GOOGLE DOCS application from your mobile device. Now your printer is registered with Google Cloud Print service. Tap the option button of the document that you want to print. Google Cloud Print-ready devices will appear in the list. Tap the send button.
  • Page 147 3. Special features This chapter explains special printing features. • Altitude adjustment • Changing the default print settings • Setting your machine as a default machine • Using advanced print features • Mac printing • Linux printing The procedures in this chapter are mainly based on Windows 7.

  • Page 148: Altitude Adjustment

    High2: 2,000 m(6,561 ft)-3,000m(9,842 ft) • High3: 3,000 m(9,842 ft)-4,000 m(13,123 ft) • For Windows and Mac users, you set from Samsung Easy Printer Manager > (Switch to advanced mode) > Device Settings. See "Device Settings" on page 171. • If your machine is connected to the network, you can set the altitude via SyncThru™...

  • Page 149: Changing The Default Print Settings

    Changing the default print settings Click the Windows Start menu. For Windows XP/Server 2003, select Printer and Faxes. • For Windows Server 2008/Vista, select Control Panel > Hardware and Sound > Printers. • For Windows 7, select Control Panel > Devices and Printers. •...

  • Page 150: Setting Your Machine As A Default Machine

    Setting your machine as a default machine Click the Windows Start menu. For Windows XP/Server 2003, select Printer and Faxes. • For Windows Server 2008/Vista, select Control Panel > Hardware and Sound > Printers. • For Windows 7, select Control Panel > Devices and Printers. •...

  • Page 151: Using Advanced Print Features

    • Install optional memory when an XPS job does not print because the printer is out of memory. • For models that provide XPS driver from the Samsung website, www.samsung.com > find your product> Support or downloads. Printing to a file (PRN) Click Print.
  • Page 152 Using advanced print features Understanding special printer features You can use advanced printing features when using your machine. To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
  • Page 153 Using advanced print features Item Description Prints a single-page document onto 4 (Poster 2x2), 9 (Poster 3x3), or 16 (Poster 4x4) sheets of paper, for the purpose of pasting the sheets Poster Printing together to form one poster-size document. Select the Poster Overlap value. Specify Poster Overlap in millimeters or inches by selecting the radio button on the upper right of Basic tab to make it easier to paste the sheets together.
  • Page 154 Using advanced print features Item Description Print on both sides of a sheet of paper (duplex). Before printing, decide how you want your document oriented. • Double-sided Printing • Double-sided Printing (Manual) • You can use this feature with Letter, Legal, A4, US Folio or Oficio sized paper •...
  • Page 155 Using advanced print features Item Description Paper Options Changes the size of a document to appear larger or smaller on the printed page by entering in a percentage by which to enlarge or decrease the document. Watermark The watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT”...
  • Page 156 Using advanced print features Item Description This option is available when you use the PCL/SPL printer driver (see "Software" on page 7). An overlay is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document. Overlays are often used to take the place of letterhead paper.
  • Page 157 Using advanced print features Item Description Overlay a Click the Advanced tab. b Select the desired overlay from the Text drop-down list. (Using a page overlay) c If the overlay file you want does not appear in the Text drop-down list, select Edit... from the list and click Load. Select the overlay file you want to use.

  • Page 158: Mac Printing

    Mac printing Changing printer settings Some features may not be available depending on models or options. It means that the features are not supported. You can use advanced printing features when using your machine. Open an application and select Print from the File menu. The machine name, which appears in the Printer properties window, may differ depending on the Printing a document machine in use.

  • Page 159: Printing On Both Sides Of The Paper

    Mac printing Printing on both sides of the paper If you print more than 2 copies, the first copy and the second copy might print on the same sheet of paper. Avoid printing on both sides of paper when you are printing more than 1 copy. Some features may not be available depending on models or options.

  • Page 160: Linux Printing

    Linux printing Click Print. Some features may not be available depending on models or options. It means that the features are not supported. Automatic duplex printing may not be available depending on models. You can alternatively use the lpr printing system or other applications for odd- even printing (see "Features by model"...
  • Page 161 Linux printing Open the Unified Driver Configurator. If necessary, switch to Printers configuration. Select your machine on the available printers list and click Properties. The Printer properties window appears. The following five tabs display at the top of the window: •...
  • Page 162 • Easy Capture Manager • Samsung Easy Color Manager • Samsung AnyWeb Print • Easy Eco Driver • Using SyncThru™ Web Service • Using Samsung Easy Printer Manager • Using Samsung Printer Status • Using the Linux Unified Driver Configurator...

  • Page 163: Easy Capture Manager

    Easy Capture Manager • This feature may not be available depending on model or optional goods (see "Software" on page 7). • Available for Windows OS users only (see "Software" on page 7). Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on the keyboard. Now you can easily print your captured screen as captured or edited.

  • Page 164: Samsung Easy Color Manager

    Samsung Easy Color Manager Samsung Easy Color Manager helps users do fine adjustments with 6 color tones and other properties, such as brightness, contrast, and saturation. Color tone changes can be saved as a profile and can be used from the driver or from inside of the machine.

  • Page 165: Samsung Anyweb Print

    This tool helps you screen-capture, preview, scrap, and print pages more easily, than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads).

  • Page 166: Easy Eco Driver

    Easy Eco Driver With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. Easy Eco Driver also allows you to do simple editing such as removing images and texts, and more. You can save frequently used settings as a preset. Available for Windows OS users only.

  • Page 167: Using Syncthru™ Web Service

    Using SyncThru™ Web Service Click Login on the upper right of the SyncThru™ Web Service website. • Internet Explorer 6.0 or higher is the minimum requirement for SyncThru™ Web Service. If it’s your first time logging into SyncThru™ Web Service you need to log-in as an administrator.

  • Page 168: Information Tab

    Current Settings: Shows the machine’s and network’s information. setting contact information for sending emails. You can also connect to Samsung website or download drivers by selecting the Link menu. • Print information: Prints reports such as system related reports and font reports.
  • Page 169 Using SyncThru™ Web Service Start a web browser, such as Internet Explorer, from Windows. Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go. Your machine’s embedded website opens. From the Security tab, select System Security > System Administrator Enter the name of the administrator, phone number, location, and email address.

  • Page 170: Using Samsung Easy Printer Manager

    Manager. Understanding Samsung Easy Printer Manager To open the program: For Windows, Select Start > Programs or All Programs > Samsung Printers > Samsung Printer List The printer list displays the installed printer icons on your Easy Printer Manager. computer.

  • Page 171: Device Settings

    Using Samsung Easy Printer Manager Printer This area gives you general information about your Contents Area Displays information about the selected machine, Information machine. You can check information, such as the machine’s remaining toner level, and paper. The information will vary model name, IP address (or Port name), and machine based on the machine selected.

  • Page 172: Job Accounting

    Using Samsung Easy Printer Manager Alert Settings (Windows only) This is menu includes settings related to error alerting. • Printer Alert: Provides settings related to when alerts will be received. • Email Alert: Provides options relating to receiving alerts via email.

  • Page 173: Using Samsung Printer Status

    Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the Icon Mean Description machine status. Normal The machine is in ready mode and experiencing no errors or warnings. • Available for Windows users.
  • Page 174 Using Samsung Printer Status Order Supplies You can order replacement toner cartridge(s) from online. User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide.

  • Page 175: Using The Linux Unified Driver Configurator

    Opening Unified Driver Configurator Double-click the Unified Driver Configurator on the desktop. Printer Configuration You can also click the Startup Menu icon and select Samsung Unified Port Configuration Driver > Unified Driver Configurator. Click each button on the left to switch to the corresponding To use the on screen help, click Help.

  • Page 176: Printers Tab

    Using the Linux Unified Driver Configurator Printers tab • Set as Default: Sets the current selected machine as a default machine. • Stop/Start: Stops/starts the machine. View the current system’s printer configuration by clicking on the machine icon • Test: Allows you to print a test page to ensure the machine is working button on the left side of the Unified Driver Configurator window.

  • Page 177: Ports Configuration

    Using the Linux Unified Driver Configurator Shows all of the machine classes. Switches to Ports configuration. Shows the status of the class and the number of machines in the class. Shows all of the available ports. Shows the port type, device connected to the port, and status. •...
  • Page 178 5. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems • Power and cable connecting problems • Printing problems • Printing quality problems • Operating system problems...

  • Page 179: Paper Feeding Problems

    Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper. • Remove paper from the tray and flex or fan the paper. •...

  • Page 180: Power And Cable Connecting Problems

    Power and cable connecting problems Click this link to open an animation about solving power problems. Condition Suggested solutions The machine is not receiving power, • Connect the machine to the electricity supply first and press the (Power/Wakeup) button on the control panel. or the connection cable between the computer and the machine is not •...

  • Page 181: Printing Problems

    Printing problems Condition Possible cause Suggested solutions The machine does not The machine is not receiving power. Check the power cord connections. Check the power switch and the power source. print. The machine is not selected as the default Select your machine as your default machine in Windows. machine.
  • Page 182 Printing problems Condition Possible cause Suggested solutions The machine does not The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver. print. The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error.
  • Page 183 Printing problems Condition Possible cause Suggested solutions The machine prints, but The machine cable is loose or defective. Disconnect the machine cable and reconnect. Try a print job that you have already the text is wrong, printed successfully. If possible, attach the cable and the machine to another computer garbled, or incomplete.
  • Page 184 Printing problems Condition Possible cause Suggested solutions Before printing, the Using damp/wet paper can cause vapor [white This is not a problem, just keep printing. If you are bothered by the smoke [vapor], then machine emits vapor near smoke] during printing. replace the paper with fresh paper from an unopened ream.

  • Page 185: Printing Quality Problems

    Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Suggested Solutions Light or faded print •...
  • Page 186 Printing quality problems Condition Suggested Solutions Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 55). •...
  • Page 187 Printing quality problems Condition Suggested Solutions Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the imaging unit inside the machine has probably been scratched. Remove the toner cartridge and install a new one (see "Replacing the imaging unit" on page 52). If white vertical streaks appear on the page: •...
  • Page 188 Printing quality problems Condition Suggested Solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The imaging unit may be damaged. If you still have the same problem, remove the imaging unit and, install a new one (see "Replacing the imaging unit"...
  • Page 189 Printing quality problems Condition Suggested Solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. •...
  • Page 190 Printing quality problems Condition Suggested Solutions Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty •...
  • Page 191 Printing quality problems Condition Suggested Solutions Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 55). • Check the paper type and quality. • Remove the imaging unit and then, install a new one (see "Replacing the imaging unit" on page 52). If the problem persists, the machine may require repair.
  • Page 192 Printing quality problems Condition Suggested Solutions Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. •...

  • Page 193: Operating System Problems

    Operating system problems Common Windows problems Condition Suggested solutions “File in Use” message appears Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver. during installation. “General Protection Fault”, Close all other applications, reboot Windows and try printing again. “Exception OE”, “Spool 32”, or “Illegal Operation”...

  • Page 194: Common Mac Problems

    Operating system problems Common Mac problems Condition Suggested solutions The machine does not print PDF files Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. correctly. Some parts of graphics, text, or illustrations are missing.

  • Page 195: Common Linux Problems

    Operating system problems Common Linux problems Condition Suggested solutions The machine does not print. • Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If not, open Add new printer wizard to set up your device.
  • Page 196 Operating system problems Condition Suggested solutions “Cannot open port device file” Avoid changing print job parameters (via LPR GUI, for example) while a print job is in progress. Known versions of CUPS server break error message appears when the print job whenever print options are changed and then try to restart the job from the beginning. Since Unified Linux Driver locks printing a document.
  • Page 197 • Installing the driver locally • Installing the driver over the network • Installing the driver over the wireless network • Uninstalling the driver • Using Samsung Printer Experience • Accessing management tools • Installing accessories • Troubleshooting • The screen may appear somewhat different depending on the model or interface in use.

  • Page 198: Understanding The Screen

    Understanding the screen Windows 8 provides both the new Start screen mode and the Desktop screen mode of the existing OS. Start Screen Desktop Screen Quick Guide for Windows 8 User...

  • Page 199: System Requirements

    System requirements Requirement (recommended) Operating Free HDD system Space ® ® ® 1 GB (2 GB) 16 GB Windows 8 Intel Pentium IV 1 GHz 32-bit or 64-bit processor or higher ® • Support for DirectX 9 graphics with 128 MB memory (to enable the Aero theme).

  • Page 200: Installing The Driver Locally

    Installing the driver locally A locally connected machine is a machine directly attached to your computer • If you want to install Samsung’s printer management tools, you need to using the cable. install them using the supplied software CD (see "From the Desktop Screen"...
  • Page 201 Installing the driver locally Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, from Charms, select Search > Apps and search for Run. Type in X:\Setup.exe, replacing “X” with the letter that represents your CD-ROM drive and click OK. If “Tap to choose what happens with this disc.”...

  • Page 202: Installing The Driver Over The Network

    • Machine that do not support networking will not be able to use this feature (see "Rear view" on page 19). • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD (see "From the Desktop •...
  • Page 203 Installing the driver over the network Make sure that the machine is connected to the network and powered on. Also, your machine’s IP address should have been set (see "Setting IP address" on page 98). Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, from Charms, select Search >...

  • Page 204: Installing The Driver Over The Wireless Network

    >find your product > Support or downloads. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD (see "From the Desktop • You must set up for wireless network using the supplied software CD in Screen"...
  • Page 205 Installing the driver over the wireless network Turn on your computer, access point, and machine. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, from Charms, select Search > Apps and search for Run. Type in X:\Setup.exe, replacing “X” with the letter that represents your CD-ROM drive and click OK.

  • Page 206: Uninstalling The Driver

    Follow the instructions in the window. • If you cannot find a Samsung Printer Software tile, unintstall from the desktop screen mode (see "From the Desktop Screen" on page 206). • If you want to uninstall Samsung’s printer management tools, from the Start screen, right-click the app >...

  • Page 207: Using Samsung Printer Experience

    Using Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You The screenshot may differ depending on the model you are using. can set device settings, order supplies, open troubleshooting guides, visit Samsung’s web site, and check connected machine information.

  • Page 208: Adding A Printer

    Adding/Deleting Printers connected to the Internet to use this feature. If you do not have any printer added to the Samsung Printer Experience, or if This button opens the Troubleshooting Guide you want to add/delete a printer, follow the instructions below.

  • Page 209: Deleting A Printer

    Select the printer settings, such as the number of copies and orientation. Click the Print button to start the print job. From the Charms, select Settings. Or, right-click the Samsung Printer Experience page and select Settings. Select Remove Printer Select the printer you want to delete.
  • Page 210 Using Samsung Printer Experience Opening more settings Basic tab The screen may appear somewhat different depending on the model or options. You can set up more printing parameters. Open the document you want to print. From the Charms, select Devices.
  • Page 211 Using Samsung Printer Experience Advanced tab Security tab Some features may not be available depending on the model or options. If this tab is not shown or disabled, it means that these features are not supported. Paper settings This option allows you to set the basic paper handling specifications.
  • Page 212 Using Samsung Printer Experience Using the sharing feature Scanning from Samsung Printer Experience Samsung Printer Experience allows you to print from other applications The most frequently used printing menus are displayed for quick scanning. installed on the computer using the sharing feature.

  • Page 213: Accessing Management Tools

    Accessing management tools Samsung provides a variety of management tools for Samsung printers. For more information on each tool, refer to "Useful management tools" on page 162. From the Charms, select Search > Apps. Find Samsung Printers. Under Samsung Printers, you can see installed management tools.

  • Page 214: Installing Accessories

    Installing accessories When you install optional devices, such as optional tray, memory, etc, this machine automatically detects and sets the optional devices. If you cannot use the optional devices you installed in this driver, you can set the optional devices in Device Settings to use.

  • Page 215: Troubleshooting

    Troubleshooting Problem Suggested Solutions Samsung Printer Samsung Printer Experience is not installed. Experience is not shown Download the app. from the Windows Store and when you click more install it. settings. Machine information is Check the Printer properties. Click the Ports tab.

  • Page 216: Contact Samsung Worldwide

    Contact SAMSUNG worldwide If you have any comments or questions regarding Samsung products, contact Country/Region Customer Care Center WebSite the Samsung customer care center. 02-201-24-18 www.samsung.com/ be/support (Dutch) Country/Region Customer Care Center WebSite BELGIUM www.samsung.com/ 021 36 11 00 www.samsung.com/...
  • Page 217 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 1-800-SAMSUNG (726-7864) www.samsung.com/ 8009 4000 only from landline, toll www.samsung.com/ CYPRUS ca/support(English) free gr/support CANADA www.samsung.com/ 800-SAMSUNG (800-726786) www.samsung.com/ CZECH ca_fr/support (French) cz/support 800-SAMSUNG (726-7864) www.samsung.com/ 70 70 19 70 www.samsung.com/...
  • Page 218 (Spanish) 0180 6 SAMSUNG bzw. www.samsung.com/ HONDURAS www.samsung.com/ de/support 0180 6 7267864* latin_en/support [HHP] 0180 6 M SAMSUNG bzw. (English) GERMANY 0180 6 67267864* (*0,20 €/Anruf (852) 3698 4698 www.samsung.com/ aus dem dt. Festnetz, aus dem hk/support (Chinese) Mobilfunk max. 0,60 €/Anruf) HONG KONG www.samsung.com/...
  • Page 219 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 0680SAMSUNG (0680-726-786) www.samsung.com/ 0800 545 545 www.samsung.com/ KENYA HUNGARY hu/support support 0680PREMIUM (0680-773-648) 183-CALL (183-2255) www.samsung.com/ 1800 3000 8282 - Toll Free www.samsung.com/ INDIA ae/support (English) in/support...
  • Page 220 (English) 020 405 888 www.samsung.com/ MONTENEGRO 815 56480 www.samsung.com/ support NORWAY no/support 080 100 2255 www.samsung.com/ MOROCCO 800-SAMSUNG (800 - 726 7864) www.samsung.com/ n_africa/support ae/support (English) OMAN 847267864 / 827267864 www.samsung.com/ www.samsung.com/ MOZAMBIQUE support ae_ar/support (Arabic) 01-2399888 www.samsung.com/ MYANMAR 0800-Samsung (72678) www.samsung.com/...
  • Page 221 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 009-800-542-0001 www.samsung.com/ 1-800-682-3180 www.samsung.com/ latin/support latin/support (Spanish) (Spanish) PARAGUAY PUERTO RICO www.samsung.com/ www.samsung.com/ latin_en/support latin_en/support (English) (English) 0-800-777-08 www.samsung.com/ 800-CALL (800-2255) www.samsung.com/ PERU pe/support ae/support (English) QATAR www.samsung.com/...
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  • Page 224: Access Point

    Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as An Automatic Document Feeder (ADF) is a scanning unit that will automatically mentioned in this user’s guide. feed an original sheet of paper so that the machine can scan some amount of the paper at once.

  • Page 225: Control Panel

    Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to obtain its IP It is the printing term used for a toner usage measurement on printing. For address automatically. This is usually done in the bootstrap process of example, 5% coverage means that an A4 sided paper has about 5% image or text computers or operating systems running on them.

  • Page 226: Duty Cycle

    Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and protocol. A DHCP server provides configuration parameters specific to the DHCP printing. Generally, higher DPI results in a higher resolution, more visible detail client host requesting, generally, information required by the client host to in the image, and a larger file size.

  • Page 227: Fuser Unit

    Glossary EtherTalk Error Correction Mode (ECM) is an optional transmission mode built into Class 1 A suite of protocols developed by Apple Computer for computer networking. It fax machines or fax modems. It automatically detects and corrects errors in the was included in the original Mac (1984) and is now deprecated by Apple in favor fax transmission process that are sometimes caused by telephone line noise.

  • Page 228: Ieee 1284

    Glossary Gateway IEEE A connection between computer networks, or between a computer network The Institute of Electrical and Electronics Engineers (IEEE) is an international and a telephone line. It is very popular, as it is a computer or a network that non-profit, professional organization for the advancement of technology allows access to another computer or network.
  • Page 229 Glossary ITU-T The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM The International Telecommunication Union is an international organization rate indicates the number of single-sided sheets a printer can complete within established to standardize and regulate international radio and one minute.

  • Page 230: Mac Address

    Glossary LDAP The Lightweight Directory Access Protocol (LDAP) is a networking protocol for Modified Huffman (MH) is a compression method for decreasing the amount of querying and modifying directory services running over TCP/IP. data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4.
  • Page 231 Glossary NetWare A network operating system developed by Novell, Inc. It initially used Open Systems Interconnection (OSI) is a model developed by the International cooperative multitasking to run various services on a PC, and the network Organization for Standardization (ISO) for communications. OSI offers a protocols were based on the archetypal Xerox XNS stack.

  • Page 232: Printer Driver

    Glossary PostScript Protocol PostScript (PS) is a page description language and programming language used A convention or standard that controls or enables the connection, primarily in the electronic and desktop publishing areas. - that is run in an communication, and data transfer between two computing endpoints. interpreter to generate an image.

  • Page 233: Toner Cartridge

    Glossary TCP/IP Server Message Block (SMB) is a network protocol mainly applied to share files, The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of printers, serial ports, and miscellaneous communications between nodes on a communications protocols that implement the protocol stack on which the network.
  • Page 234 Glossary TWAIN Watermark An industry standard for scanners and software. By using a TWAIN-compliant A watermark is a recognizable image or pattern in paper that appears lighter scanner with a TWAIN-compliant program, a scan can be initiated from within when viewed by transmitted light. Watermarks were first introduced in Bologna, the program.
  • Page 235 Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security.
  • Page 236 Index google cloud printing accessing management tools common Mac problems installation driver installation for network connected accessories printing cleaning system requirements inside using SetIP outside clearing paper maintenance parts cleaning a machine tips for avoiding paper jams manual feeder/multi-purpose tray control panel using special media convention...
  • Page 237 179 card stock labels toner cartridge output support rear view estimated life preprinted paper regulatiory information handling instructions special media non-Samsung and refilled printer preferences redistributing toner Linux safety storing Printer Status information tray general information symbols...
  • Page 238 Index driver installation wireless understanding the status LED driver installation Unix wireless system requirements ad hoc mode USB cable Infrastructure mode driver installation USB cable using help disconnecting PBC mode watermark create wireless network delete network cable edit Windows common Windows problems driver installation for network connected system requirements using SetIP...

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