Troubleshooting Tips; People Cannot Hear Me; I Cannot Hear The Game - Turtle Beach Elite Pro User Manual

Troubleshooting Tips

Elite Pro Tactical Audio Controller
Issue

People cannot hear me

I cannot hear the game

turtlebeach.com/elitepro
Solution
1. Make sure the "Background Noise-Limiter" Fader is NOT at the
max setting. This Fader should be in the lower-half when used in
a home environment.
2. Make sure the Console switch on the back of the TAC is set to
the platform you are gaming on.
3. Check that the Mic is not muted on the TAC. The Mic LED
(Bottom left Corner of the TAC) should indicate as follows:
-Red = Muted
-White = Unmuted (Noise Gate Closed)
-Blue = Unmuted (Noise Gate Open)
4. If others can still not hear you, contact our Support Team with
the results of the steps above.
1. Make sure your Game/Chat Balance Fader is NOT set all the way
to Chat Audio.
2. Make sure the Console switch on the back of the TAC is set to
the platform you are gaming on.
3. If on Console, check that the Digital Optical Cable is connected
to the "IN" port and not the "OUT" port on the TAC.
If your issue is not resolved by these steps, please visit:
turtlebeach.com/support
or
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