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Summary of Contents for Qomo QIT30
- Page 1 QOMO PRODUCTS TROUBLE SHOOTING QUICK GUIDE www.Qomo-Europe.eu...
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Page 2: Table Of Contents
QOMO HITEVISION PRODUCTS TROUBLESHOOTING GUIDE This guide is intended to assist in the troubleshooting of common product and operator errors for QOMO HiteVision products and software. TABLE OF CONTENTS QIT30 – Wireless Tablet ....................3 1) Mouse cursor not responsive ..............3 2) Connectivity/Driver Issues.............. -
Page 3: Qit30 - Wireless Tablet
Click on the ‘support’ tab. Then click ‘software’ find the suitable QIT30 Driver. Click on the suitable driver. A pop-up will prompt you to ‘open’ the folder. Click ‘open’ or click ‘save’ to direct the folder to a certain location. -
Page 4: Skipping
If the Macro Keys are not working or the tips do not show when you hover over the keys using your pen (tips appear on the top of your pc screen) then you will need to reinstall the Macro Key Manager from the QOMO website (Software tab) making sure the driver matches the Operating System. -
Page 5: Qit300/Qit500 Interactive Writing Panels
If it still does not function, try with a new battery. If there is still no connectivity please check the driver. Go to www.qomo-europe.eu • Find the ‘Interactives’ subject line and click on the proper link. For example, if you need to install a driver for our QIT500 for a 64-bit operating system running with Windows XP, you would choose ‘QIT500 Driver for Windows... -
Page 6: Qomo Interactive Whiteboards
If the board icon indicates NO CONNECTION has been made, check the compatibility of the whiteboard with your computer operating system by checking the QOMO website at http://www.qomo.com/ProductList.aspx?CategoryID=5. Find your whiteboard model and check the “specifications”... - Page 7 Manager” (To help you locate “Device Manager”, you can use the computer search engine on your “Start Menu”). Your board driver will be listed in your Device Manager, where it can be uninstalled. Note: Board driver names can vary. E.g. PL-2303 and HHT-Tech5 www.Qomo-Europe.eu...
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Page 8: Power Issues/No Visual On The Whiteboard
Please make sure that you have a projector, make sure that it is on, not on sleep mode, and that it is connected to your computer. If you continue to have problems, contact technical support at support@qomo.com. Note: Whiteboards do not show visuals merely through the USB cable only, you must have a projector turned on and connected. -
Page 9: Board Damage
Please contact QOMO support who can help you detect if the circuit boards are bad or address uneven board surface issues. -
Page 10: Flow! Works
This is the next window that should pop up. Please click on the driver that pertains to your product. For example, if you own an electromagnetic board or are using Flow Works with your interactive panel or tablet, please click on the “Flow!Works- NoDriver.zip”. www.Qomo-Europe.eu... - Page 11 After clicking this link, a window will pop up prompting you to either “open”, “save”, or “cancel”. Please click on open. d. Another pop up should appear on your computer. Please click next. www.Qomo-Europe.eu...
- Page 12 When you are finished with this, select the “Next” button in the bottom right of the window. The next window will ask you how to setup the software. Please make sure that you choose the “Typical” download and continue by clicking on the “Next” button in the bottom right corner. www.Qomo-Europe.eu...
- Page 13 Another window will show asking if you are ready to start copying the files to your computer. If you would like to change anything that we have done, you can go “Back”. To proceed, click the “Next” button. www.Qomo-Europe.eu...
- Page 14 Please contact QOMO support who can help you detect if the circuit boards are bad or address uneven board surface issues.
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Page 15: Qview Document Cameras & Visualizers
Control Panel to see if the software is installed. [The model of the document camera will determine which version of Video Capture software is required, so to find the please check the QOMO website ftp://qomo08.pointto.us/DocumentCameras/ appropriate one]. www.Qomo-Europe.eu... -
Page 16: Plug And Play
In order for the video ‘plug & play’ to work, please plug in the USB cable provided into the side of the document camera from one end and the other into the computer. Your computer should recognize the USB and will automatically install the driver for you. www.Qomo-Europe.eu... - Page 17 Once you have installed the software, click the “Video Cap” icon on your desktop. The window below will appear. If a live feed from your document camera is not displayed immediately, click the Device tab and choose the USB device. www.Qomo-Europe.eu...
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Page 18: Qclick Audience Response Systems
USB port. Note: Always insert the dongle in the same USB port. If not, you may have to install the driver once again. If there is still no connectivity, then please go to the QOMO website and download the latest software for your computer’s operating system. -
Page 19: Converting Powerpoint Into Qclick
“single answer” not “teaching plan”. d. If it still does not read try to type your PowerPoint using the QClick template in “Exam Editor” or at least the slides that contain questions and answers and copy those slides into your own PowerPoint. www.Qomo-Europe.eu... - Page 20 If the problem continues please go to our website and make sure you have the latest QClick software for your operating system. www.Qomo-Europe.eu...
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