Samsung UN65D8000XFXZA Fast Track Troubleshooting

UN65D8000XFXZA
Main PCB

Support Information

HELP: 1-888-751-4086; 1-866-894-0637 (FE)
GSPN
http://gspn3.samsungcsportal.com/
http://my.plus1solutions.net/clientPortals/samsung
HOT TIPS
Power On Problems: (see page 2)
Video Problems: (see page 3)
Other: If the set loses internet connectivity, the remote control no longer
operates, and the 3D glasses will not link to the set, verify power supply
voltages. If they are normal, replace the main board as that is the only
commonality between all of the failures.
Fast Track Troubleshooting Manual Rev –
SMPS
LVDS Cable
T-CON
Board
FIRMWARE
6/3/2011
T-GAP8AKUC
Version: 1013.2
Description:
Support 3D explore and
Compassion Apps.
Decrease flickering on 3D
mode
Be sure to check for latest SW
updates.
Wi-Fi
Module
Be sure to check for
latest parts updates.
8/30/11
Service Bulletins
History of Pairing with QWERTY Remote and 3D
Glasses
Symptom: Customers are asking for replacement
QWERTY remote or Bluetooth 3D glasses, even if they
don't have defects
Solution: To prevent, call agent can check the history
that customer already paired QWERTY remote and 3D
glasses. Go to menu, support and select ''''Contact
Samsung'''' (flagged for history). Even customers reset
TV, history still remains
Part No. Description
BN94-04971A ASSY PCB MAIN;UN65D8000XFXZA
BN95-00502A PRODUCT LCD;LD650DLB-V1,D8K 65" AUO_PANE
BN96-10276B ASSY HOLDER P-RING;09 LEDTV ALL MODEL,AB
BN96-10810A ASSY HOLDER P;09 LEDTV MODEL,NYRON
BN96-12845D ASSY POWER CORD;125/7A, UL/CSA,LP-11WL,V
BN96-12942F ASSY SPEAKER P;8OHM,4PIN,15W,UD8000 65"_
BN96-12965F ASSY SPEAKER P;4OHM,4PIN,25W,UD8000 65"_
BN96-13489C ASSY BLU P;UC65C8000XFXZA,L8065,WHITE,BL
BN96-15474M ASSY BOARD P-TOUCH FUNCTION&POWER IR;UN6
BN96-15587J ASSY COVER P-FRONT;UD8000 65,W/W,MABS+PM
BN96-15588M ASSY COVER P-REAR;UD8000 65,UO,PCM,T0.45
BN96-16787A ASSY STAND P-BASE;PD8000 59
BN96-17107A ASSY BOARD P-RF MODULE;BLUETOOTH MODULE,
BN96-17116Q ASSY CABLE P-FFC;UN65D8000XF***,FFC,691M
BN96-18927A ASSY ACCESSORY 3D GLASSES;SSG-3300GR,2EA
BN96-19795A ASSY T CON P-T-CON;LD650DLB-V1
BN94-04971A ASSY PCB MAIN;UN65D8000XFXZA