Samsung ME21K7010DS/AA User Manual page 34

Troubleshooting
Problem
The thaw function The oven may not work
does not work. if too much food is being
thawed or improper
cookware is being used.
The interior light is The door has been left
dim or does not turn open for a long time.
on.
The interior light is
covered by foreign
matter.
A beeping sound If the Auto Cook function
occurs during cooking. is being used, this
beeping sound means
it's time to turn over the
food.
The oven is not level. The oven is installed on
an uneven surface.
34 English
ME21K7010DS_AA_DE68-00000A_EN.indd 34
Cause Action
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run
the microwave for 1-2
minutes to check whether
the water is heated. If the
water is heated, reduce the
amount of food and start
the function again. Use a
cooking container with a flat
bottom.
The interior light may
automatically turn off when
the Eco function operates.
Close and reopen the door
or press the STOP/CLEAR
button.
Clean the inside of the oven
and check again.
After turning over the food,
press the START button
again to restart operation.
Make sure the oven is
installed on flat, stable
surface.
Problem Cause
There are sparks Metal containers are
during cooking. used during cooking or
thawing.
When power is The door is not properly
connected, the oven closed.
immediately starts to
work.
There is electricity The power source or
coming from the power outlet is not
oven. properly grounded.
There is water Water or steam may
dripping. be generated by the
cooking or defrosting
process, depending on
the food. This is not an
oven malfunction.
There is steam coming Water or steam may
through a crack in the be generated by the
door. cooking or defrosting
process, depending on
the food. This is not an
oven malfunction.
There is water left in Water or steam may
the oven. be generated by the
cooking or defrosting
process, depending on
the food. This is not an
oven malfunction.
Action
Do not use metal containers.
Close the door and check
again.
Make sure the power
source and power outlet are
properly grounded.
Let the oven cool and then
wipe with a dry dish towel.
Let the oven cool and then
wipe with a dry dish towel.
Let the oven cool and then
wipe with a dry dish towel.
1/5/2016 12:17:12 PM