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Telecom Commander HX User Manual

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Congratulations on selecting a Telecom Commander HX Small Business System.
The Telecom Commander HX combines the best features of the existing
Commander range with exciting new facilities.
Telecom Commander HX
Please read this User Guide carefully. It provides detailed step-by-step
instructions for operating the Telecom Commander HX 308/616/ 1224 Systems.
System User Guide
separately with each keystation.

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Summary of Contents for Telecom Commander HX

  • Page 1 Congratulations on selecting a Telecom Commander HX Small Business System. The Telecom Commander HX combines the best features of the existing Commander range with exciting new facilities. Telecom Commander HX Please read this User Guide carefully. It provides detailed step-by-step instructions for operating the Telecom Commander HX 308/616/ 1224 Systems.

  • Page 2: Table Of Contents

    5. Holding and Transferring Calls Holding Calls ............... Outside Calls ............1. Getting to Know Your Commander Intercom Calls ............l-2 Transferring Calls ............Keystation Transfer to a Busy Station........... Transfer with Page ........... Handsfree and Off-hook Operation ......Direct Transfer (HX308 Only) ........
  • Page 3 Line Failure Monitoring ..... 7- I7 Pairs..........7-17 M a n a g e r - Secreta? Message Waiting ......7- I8 Microphone Mute .

  • Page 5: Keystation Key Description

    Keystation Key Description Kevstations Function Keys Standard Kcystatlon (No display) [HOLD] Used to place outslde lme and Executive Keystation (I line x 16 character display) and off. [TRANS/ALARM] IO. [MEMORY] In the Idle mode thns kc\ IS used to set up an appointment alarm. Durmg Used to access memon functmns 11.
  • Page 6 “Operator” station, station 2 1. On these labels the last 18 keys are blank. Commander HX308 Selection Key Assignment for the HX616 Keystation The selection keys on the Telecom Commander HX6 16 keystations are assigned the following functions: Keys 1 to 6 Outside line keys 1 to 6...
  • Page 7 Selection Key Assignment for the HX1224 Keystation 2 1 to 44 DSS keys for stations 2 1 to 44 To Assign a Station to a DSS Key: The selection keys on the Telecom Commander HX1224 keystations Press the [#] key are assigned the following functions:...
  • Page 8 Getting to Know Your Comrmnder Handstree and Off -hook Operation To Assign a Feature to a Function Key: The Commander HX keystations have a built-in loudspeaker and an Press the [#] key additional microphone that enables the keystation to be used in either Off-hook mode or Handsfree mode.

  • Page 9: Direct Station Select Keys

    Commander HX Commander HX Getting to Know Your Commander Direct Station Select Keys line Keys Direct Station Select [DSS] keys provided single button access to Each outside line has a dedicated [LINE] key, which provides single other stations on the system. Each (DSS] key has an associated button access to that line.

  • Page 10: Single Line Telephones

    Commander HX Commander HX Getting to Know Your Commander Single line Telephones Audible Signals Single Line Telephones (SLTs) may be connected to Commander Signal Meaning HX systems up to 4 on the HX308, up to 8 on the HX616 and up on the HXl224.

  • Page 13: Door Station Calls

    Commander HX Door Station Calls To Answer a Door Station Call Ringing atYour Station: Hear ringing Lift the handset To Answer a Door Station Call Ringing at Another Station within Your Station Group: . Lift the handset Press the [PICKUP] key Dial 11 Hold is heard at the Door Station for up to 5 seconds.

  • Page 15: Making Calls

    Making Calls Outside Calls Intercom Calls To Make an Outside Call: To Make an Intercom Call: Lift the handset Lift the handset Dial 0 and listen for dial tone Dial the station number Dial the required number Press the appropriate [DSS] key If the station is free and ringing is heard, the [DSS] key may be Lift the handset pressed again, The call is converted from a Signal call to a Voice call.

  • Page 16: Door Station Calls

    Door Unlock (HX308 only) When the line becomesfree If an electric door lock has been connected, it can be operated from Lift the handset You are connected to thejee line and my continue diollmng the Dial 1 to unlock the door and you will only receive a Call-back when it becomes free.

  • Page 18: Last Number Redial

    Getting to Know Your Comnder Repeat Dialling last Number Redial If you receive a bus)- signal or your call is unanswered after making To Automatically Redial the Last Outside Number Dialled an outside call, you can set your station to automatically retry the from Your Station: number up to 3 times at 30 seconds intervals During this waiting period, the outside line that was selected is...

  • Page 19: Speed Dialling

    Commander HX Commander HX Speed Dialling When storing numbers the follo\ving keys may also be used: This facility allows you to access previously stored numbers by places a DTMF * in the Speed Dial number Up to 20 numbers may be stored for each station.

  • Page 20: Pabx Access

    Commander HX616 Selection keys 7 to 24 (see ILO3) are allocated as Speed Dial keys. When PABX lines are connected to the Commander HX as well as Personal Speed Dial numbers 00 to I7 are assigned to these keys. ordinary PSTN lines, special consideration must be given when storing and using Speed Dial numbers.

  • Page 22: Holding Calls

    Commander HX Holding Calls Exclusive Hold Outside Calls To Place a Call on Exclusive Hold: An outside call may be placed on Hold. The keystation is then free Ask the person to wait to make a second call. The held caller will hear music while on...

  • Page 23: Intercom Calls

    Commander HX Commander HX Getting lo Know Your Commander Transferring Calls Intercom Calls An outside call may be transferred to another station, either with or An Intercom call may be placed on Hold. Your keystation is then without announcement. If the call is transferred without...

  • Page 24: Transfer To A Busy Station

    Transfer to a Busy Station Transfer with Page Ask the caller to wait Ask the caller to wait Press the [TRANS] key Press the [PAGE] key Z O N E Hear the transfer tone The incomq call automatically placed on Common Hold ondyour Press the required [DSS] key [HOLD] LED ~111 glow Dial the station number...

  • Page 25: Direct Transfer (Hx308 Only)

    Commander HX Gettmg to Know Your Commander Direct Transfer (HX3D8 Only) A call may be transferred directly to another station using the (DSS] keys. ( L I N E : 0 2 Ask the caller to wait Replace the handset...

  • Page 27: Paging Calls

    Conference Calls Paging Calls Paging calls can be made through the speakers of idle keystations You can set up a Conference call with up to three people. This can or, if connected, through an external public address system. include one outside party and/or one Single Line Telephone. Paging calls can be directed to: Internal Conference To Make a Conference Call withThree Internal Parties:...

  • Page 28: External Conference

    External Conference To Make a Conference Call with One External andTwo Internal Parties: Call the outside party and advise of conference call Press the [CONF] key Call the internal party Press the (CONF] key Confirmation tone is heard and the 2nd station is placed on Hold Press the [CONF] key All parties hear the intrusion tone .

  • Page 30: Alarm Reminder

    Alarm Reminder Access Barring Override You can set a reminder alarm to sound at a preset time. There are At installation, stations are allocated a Class of Restriction. This two types of alarms available: limits the numbers that can be dialled from each station and is called Access Barring.

  • Page 31: Daily Alarm

    Know Your Commander Commander HX Commander HX Background Music Daily Alarm To Set a Daily Alarm: music can be played through your keystation speaker while the Press the [TRANSIALM] key station is idle. If an external music source is not available then the internal Music On Hold chimes will play.

  • Page 32: Call Detail Recorder (Cdr)

    Call Detail Recorder (CDR) Column 3 Date of Call (DATE) Indicates the date the call \vas recorded in the format Day/ Call Detail Recorder (CDK) output is available on the HX6 16 and Month/Year. Call Management System (CMS) or Telephone Information Column 4 Time of Call Management System (TIMS) can be conncctcd to this output to...
  • Page 33 Decadic to Tone Diallinq Confidence Tone When dialling out on a Decadic (pulse) line, you can switch the This facility confirms the registration of each valid key press at a station to tone (DTMF) dialling. Th’ 1s a ows access to facilities such keystation.

  • Page 34: Divert .4Ll Calls

    Do Not Disturb Divert All Calls Do Not Disturb (DND) allows you to block all intercom and Paging Divert .411 Calls allows a keystation user to divert all incoming calls calls to your station to another nominated station. To Set Do Not Disturb: To Divert All Calls to Another Station: Press the Press the [DIVERT] key...

  • Page 35: Facsimile

    HX308 Only Make a call using the handset On the Telecom Commander HX308 up to two facsimile machines may be allocated for one touch transfer. An incoming call intended Press the for the facsimile machine can be transferred by pressing the [FAX] key.

  • Page 36: Headset Operation

    Headset Operation Intercom Answer Mode A keystation user may choose to have incoming intercom calls A kcystation handset may be replaced by an Austel approved headset. signalled by one of the following modes: When connected and activated the [SPKR] key is used to perform the Off-hook function.

  • Page 37: Incomingringtone

    Getting to Know Your line Failure Monitoring Incoming Ring Tone If an attempt is made to access an outside line that has failed or is You can select one of four different ringing pitches for incoming not connected to the system an error tone is heard and the display calls to your keystation.

  • Page 38: Message Waiting

    Commander HX Commander HX Microphone Mute Message Waiting The [MUTE] key on your keystation is used to temporarily mute the Message Waiting allows you to notify a busy or unattended station microphone during a conversation. This facility may be required if you do not wish the caller to overhear a conversation indication is left at the called kcystation.

  • Page 40: Date And Time

    Know YourCommnder Night Service Date and Time The Night Senice function, which is assigned by the installing The system date and time can be reset at Station 2 I. technician, allows the following programmable facilities to be To Set Date andTime: changed for different parts of the day: Press the [#] key The ring allocations for incoming outside line calls.

  • Page 41: Storing Common Speed Dial Numbers

    Storing Common Speed Dial Numbers Station 2 1 can store the Common Speed Dial numbers that are accessed bv all stations. To Store Station Speed Dial Numbers: Press the I#] key C O D E Press the ]MEMORY] ke\ Dial 17 SPD36: Dial a Speed Dial numbz~ Dial the number to be...

  • Page 43: Care Ofyour Commander

    Getting to Know Your Comnander Care of Your Commander Other Difficulties Commander telephones systems are manufactured to meet the If operating difhculties occur, first check if power is available. highest quality standards. If difhculties persist, call Service Difficulties on 132999. Follow these common-sense guidelines to help maintain trouble-free service: Handle your keystation with care;...
  • Page 44 Revision History...
  • Page 45 Index Data Protection, l-28 Access Barring, l-20 Data devices, l-28 Alarm Reminder, 1-24 Data Line checking, 2-3 1 Alternative Point, l-22 Decadic to DTMF, l-20 Austel Permit Label, 2-3 Automatic Pause Insertion, l-28 Divert All Calls, l-26 Automatic Release, l-2 3 Direct Station Selection, 1-2 3 DIP Switch Setting, 2-10 Door Station, 1-15, 2-23...
  • Page 46 HX1224 Main Equipment, l-8 Message Waiting, l-27 Microphone Mute, l-28 HX308 Main Equipment, l-6 Mixed External Line, l-22 HX616 Main Equipment, 1 -‘I Music-on-Hold, l-29 Incoming Calls, 1 - 18 Incoming Night Service, 1-29 Numbering Scheme, l-4 Ring,, 1-18 Ring Group, 1 - 18 Ring Mode, 1 - 18 Ring Tone, 1-26 Ring Volume, 1 - 18...
  • Page 47 Selection keys HX308, l-l 2 HX616, l-12 HX1224, l-14 Single Line Telephones, 1 - 14 Speed Dialling, l-24 Station Based Amplifier, 1 - 17 Station Groups, I-30 Station Self Test, l-28 Station Signals, 1 - 3 2 System Block Diagram, I- 3 Capacities, l-2 Characteristics, l-3 1 Programming, 3- 1...
  • Page 48 Addendum 1 Change Page Item Numbering Scheme Revised table Note re SLTs added l-11 Revised drawing - labelling change l-11 Revised drawing - labelling change HX616 1-12 Revised drawing - labelling change HX1224 l-13 Headset must suit telephones with dynamic transducers 1-14 Headset Alternative Carrier...

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