Troubleshooting - Philips AZB798T User Manual

11 Troubleshooting

Warning
•
Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the device is nearby and the
model number and serial number are available.
No power
• Ensure that the AC power plug of the unit
is connected properly.
•
Ensure that there is power at the AC
outlet.
•
Insert the batteries with their polarities
(+/– signs) aligned as indicated.
•
Replace the battery.
No sound or poor sound
•
Adjust the volume.
No response from the unit
• Disconnect and reconnect the AC power
plug, then turn on the system again.
•
As a power-saving feature, the unit
switches off automatically 15 minutes after
track play reaches the end and no control
is operated.
Remote control does not work
•
Before you press any function button, first
select the correct source with the remote
control instead of the main unit.
•
Reduce the distance between the remote
control and the unit.
•
Insert the battery with its polarities (+/–
signs) aligned as indicated.
• Replace the battery.
•
Aim the remote control directly at the
sensor on the front of the unit.
USB device not supported
•
The USB device is incompatible with the
apparatus. Try another one.
No disc detected
•
Insert a disc.
• Check if the disc is inserted upside down.
•
Wait until the moisture condensation at
the lens has cleared.
•
Replace or clean the disc.
•
Use a finalized CD or correct format disc.
Poor radio reception
•
Increase the distance between the unit and
your TV or VCR.
•
Fully extend the FM antenna.
Music playback is unavailable on this unit even
after successful Bluetooth connection.
•
The device cannot be used to play music
through this unit wirelessly.
The audio quality is poor after connection
with a Bluetooth-enabled device.
• The Bluetooth reception is poor. Move the
device closer to this unit or remove any
obstacle between them.
Bluetooth cannot be connected with this unit.
• The device does not support the profiles
required for this unit.
•
The Bluetooth function of the device is
not enabled. Refer to the user manual of
the device to find out how to enable the
function.
•
This unit is not in pairing mode.
•
This unit is already connected with another
Bluetooth-enabled device. Disconnect that
device and then try again.
The paired mobile device connects and
disconnects constantly.
•
The Bluetooth reception is poor. Move the
device closer to this unit or remove any
obstacle between them.
• Some mobile phones may connect and
disconnect constantly when you make
or end calls. This does not indicate any
malfunction of this unit.
• For some devices, the Bluetooth
connection may be deactivated
automatically as a power-saving feature.
This does not indicate any malfunction of
this unit.
EN
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