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If You Encounter Problems
•
Make sure you have a link light illuminated on the remote RLX-FHES (the Link Light
is always illuminated on a RLX-FHES Master). If not, repeat the procedure.
•
Make sure the crossover cable is connected properly from the PC to the Master
radio. The 10/100 LINK LED will be illuminated if the correct cable is attached to a
functioning Ethernet device
•
Make sure the Ethernet card in your PC is functioning properly. Try pinging your
PC. If unsuccessful, contact your administrator.
•
Make sure both radios are on the same channel and have the same encryption key
and subnet.
•
In the ControlScape application, save your Network Configuration. In the Diagnostic
menu, click on Network, and select your network configuration file from the list. This
should bring up a new screen showing the radios on your network. The color of the
arrow will indicate the communication between the radios. If the arrow is green or
yellow your radios should be communicating properly. If it is red there is something
wrong with the communication. By double clicking on one of the radios you can pull
up even more information (see image below). You may wish to remove both radios
from the network and run through this procedure again.
•
If the above actions do not resolve the problem, contact ProSoft Technology
Technical Support.
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