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Synectix ATT 2000 User Manual

2port auto attendant
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Summary of Contents for Synectix ATT 2000

  • Page 2 / installing/ maintaining the ATT 2000. On Static Discharge it is observed that the ATT 2000 may experience loss of function which may require a manual reset to start functioning normally i.e the unit may have to be powered OFF and restarted to resume proper functioning.

  • Page 3: Table Of Contents

    General Features Connection Diagram Installation Functional Check Operating Basics Programming the Unit General Programming Rules User Programs Audiotex menus Installer Programs Default Prompts Specifications Statutory information...

  • Page 4: General Features

    The PLAY and RECORD lamps glow while the port is playing back or recording a voice message, respectively. A standard RJ11 phone jack is used to connect the ATT 2000 to the PBX as an extension. The ATT 2000 may be wall mounted or kept on the tabletop. The unit has wall-mounting eyelets on the bottom of the unit, which is spaced 3 inches apart.

  • Page 5: Connection Diagram

    Connection Diagram Wall Adaptor Route all incoming calls to ATT 2000 Connect ATT 2000 to Analog extensions ATT 2000 Music In Volume Analog Power Supply Overflow 12 V AC Control Line in (optional)

  • Page 6: Installation

    Phone Line Cords Wall Adaptor Select a suitable location for the ATT 2000 to be placed - it may be wall mounted or kept on the tabletop. The suitable location should have 1 or 2 analog phone extension sockets, a power socket close by and should be easily accessible for any service or maintenance work.

  • Page 7: Functional Check

    Power lamp on the unit is steady or flashing. If it is still flashing, it means that the unit is not getting any RING signal. Check the extension into which the ATT 2000 is plugged in - may be the extension is faulty or you may be calling some other extension number.

  • Page 8: Operating Basics

    Operating Basics The ATT 2000 has several built-in features. To make the best use of these features, it is necessary to understand the working of the unit as well as some features of your PBX and the site where it is being installed.
  • Page 9 0000 hours. The unit plays the greeting depending on the DAY or the NIGHT or the HOLIDAY mode. A separate Night Operator extension may be programmed in the ATT 2000. If a caller dials the operator digit OR if the caller encounters a Busy or Invalid extension, the call is transferred to the DAY operator if the DAY mode is in operation or the NIGHT operator if it is the NIGHT /HOLIDAY mode.

  • Page 10: Programming The Unit

    To enter the Programming Mode: Call in to the ATT 2000 by dialing the extension to which it is connected. The unit picks up the call and starts playing the DAY / NIGHT / HOLIDAY greeting. At any time while the greeting is being played, press the `star' key ( ) to enter the Programming mode.

  • Page 11: General Programming Rules

    General Programming Rules All the digits for the program number and the values for that program should be entered one after the other. Where multiple extensions are being entered, is used to append and # to end that particular program. If the unit responds with the message “This entry is invalid”...

  • Page 12: User Programs

    List of available programs User Programs (101–499) Program No. Name of the Program 101/201 No Of Rings To Pickup 102/202 Transfer Type 103/203 Single Digit Dialing Plan 104/204 Operator Ext. 105/205 Fax Extensions 106/206 Invalid Leading Digits 107/207 Valid Extension List Delete Valid Extension 109/209 Invalid Extension List...
  • Page 13 Default User Parameter Table Prog. No. Default Value Name of the Program 101 : No. of Rings for Pick up 102 : Transfer type 103 : Single Digit plan 104 : Operator Extension 105 : Fax Extension 106 : 56789 Invalid Leading Digits 107 : Valid Extension List...
  • Page 14 # 111. When a call is transferred to an extension, the ATT 2000 intelligently analyses two consecutive call progress cycles to decide whether the called extension is busy or invalid or if there is no answer.
  • Page 15 busy” for invalid extension transfers. If it is very important to distinguish between a BUSY and INVALID extension, all invalid extensions must be programmed in the unit (Invalid leading digits and list of invalid extensions) Blind mode: In this mode, the unit does not check for ‘ring–no answer’ , ‘busy', and ‘re-order’...
  • Page 16 104 1 # is a valid entry. However, the extensions programmed here must be valid extensions for the PBX. When a caller requests a transfer to the Operator extension, ATT 2000 dials the first extension in the above list. If the unit encounters a busy / no answer signal from the first extension, it tries the second and if even that is busy / no answer, it tries the third extension in the list.
  • Page 17 Press # to terminate the entry. For example, the entry 105 1 # is valid. When a call is routed to the ATT 2000, it goes off hook and starts playing the DAY / NIGHT / HOLIDAY greeting normally. As soon as the Fax tone is detected, it stops playing the greeting and transfers to the Fax extension.
  • Page 18 If a blind mode of transfer has been selected, the unit dials the first extension and hangs up. Default value = 105 # The fax detection is disabled by default. Length of entry = maximum of 16 digits, including the # key The # key is used to terminate the entry sequence.
  • Page 19 “Two zero Six (0.6 sec silence) Five Six Seven Eight Nine” The # at the end is not prompted as it is an indicator of the end of the string. Program # 107: Valid Extension List To enter the list of Valid Extensions - Under this program, the extensions are entered one by one.
  • Page 20 If that extension is not present in the list of Valid Extensions, you will hear the message “This entry is invalid” and the unit returns to the “Enter Program number” prompt. To delete all Valid extensions - Enter 108 00000. (5 zeros must be entered) Program # 208: This program also prompts the Valid list of extensions.
  • Page 21 Program # 110: Delete Invalid Extension To delete one or all of the Invalid extensions - Enter the extension to be deleted after the program number. For example - 110 245 - deletes extension 245 from the list of Invalid extensions. If that extension is not present in the list of Invalid Extensions, you will hear the message “This entry is invalid”...
  • Page 22 Program # 113: Night Operator Extensions The ATT 2000 transfers the caller to the extension programmed under this program number when the Night / Holiday mode is enabled and the unit is put into the Night / Holiday mode of operation and a caller needs to reach the operator (either because he got a busy extension or he dialed an invalid extension).
  • Page 23 You will hear: “Two One Three (0.6 sec silence)” Program # 114: Set Real Time Clock The unit has a battery backed Real Time Clock. Proper setting of the Real Time is essential for the unit to switch correctly between the DAY, NIGHT and Holiday modes.
  • Page 24 “Two One Six (0.6 sec silence) Zero” . Program # 117: Day Greeting To record the DAY greeting - ATT 2000 has a default DAY greeting already recorded in it. To record your message over this default greeting, do as follows: Enter 117.
  • Page 25 Program # 118: Night Greeting To record the NIGHT greeting - ATT 2000 has a default NIGHT greeting already recorded in it. To record your message over this default greeting, do as follows: Enter 118. Listen to the long tone and begin speaking after the tone. To...
  • Page 26 Program # 120: Language Number Select Primary Language: The ATT 2000 may be used in a multilingual environment as it supports 2 Languages. The Main Greetings and the Default prompts may be recorded in 2 different languages. However the total recording space for all these greetings and prompts is 4 minutes.
  • Page 27 for recording the Day or the Night / Holiday greeting would change the greeting of the Language selected under the “language Number” . For example, if you have recorded French prompts as Language 2 and you wish to change the French NIGHT greeting only, do as follows : Program Language number = 2, go into Program # 118 and record French NIGHT greeting, Change the “Language number”...
  • Page 28 Program # 222: Listen to the current Pilot greeting. After the greeting is played back, the unit prompts with Enter program number indicating that it is ready to accept the next input. If a digit is input while the greeting is playing, the unit terminates the greeting playback and accepts the dialed digit as the first digit of the next program number.
  • Page 29 Busy tone of the PBX or a special disconnect tone given by the exchange. The ATT 2000 can detect all of these tones and disconnects the call without transferring the call to the Operator if any one of these tones is present.
  • Page 30 Normally, the disconnect tone from the Exchange is available for 30 seconds after the caller disconnects. Hence, if the Main greeting is longer than 30 seconds and if the caller disconnects within the first few seconds, the unit may not be able to detect the disconnect tone. Hence, for proper detection of this tone, it is recommended that the Main greeting should be less than 25 seconds long.

  • Page 31: Audiotex Menus

    Audiotex Menus The AUDIOTEX menus have additional voice recording space and additional program features to enable the user to have multiple voice menus. This feature is very useful in allowing the callers to get information for example—driving directions, rates and availability of rooms in hotels, announcements of Holiday specials, product pricing or features, company directory, product information etc.
  • Page 32 103 4 901 02 03 04 05 103 5 906 07 08 09 103 6 911 The single digit dialing plans for the digits 1, 2 and 3 are same as in the case of the standard Auto Attendant. However, when a caller presses 4, the voice menu message no.
  • Page 33 remote location. These units also have voice prompting for ascertaining the programmed values. 305 - Stand-alone Voice mail Systems in 2 port and 4 port versions with 128 mailboxes and storage from 4 hours to 20 hours are available. PC based Voice mail systems with 10000 mail boxes and 600 hours of voice storage are available in 4 port to 48 port versions having advanced features like remote call forwarding, emergency paging,...
  • Page 34 Note : Important : It is the user's responsibility to record and assign the message numbers appropriately. Important : It is the user's responsibility to ensure that the menu options recorded in the Level 1 and 2 menus match the entries for the Level 3 menus in the Single digit-dialing plan.
  • Page 35 Flow chart for the example given above : Transfer to Sales Transfer to Accounts Main greeting: “Thank you for calling Transfer to Tech Support XYZ Company. If you know the extension of the party you wish to reach, please dial it Program #301 for products “XYZ Co.
  • Page 36 In the Audiotex model the multilingual features may be used subject to the condition that the total number of Audiotex prompts may not exceed 32 and the total duration may not exceed 8 minutes for all these 32 prompts. For multilingual Audiotex operation, record the Audiotex prompts in the 2 different languages, program the Single digit plans and ensure that the prompts correctly match the options corresponding to the audiotex prompts...
  • Page 37 Installer Programs Program No. Name of the Program 501/601 Hook-flash Timing 502/602 Delay After Hook-flash 503/603 Off-hook To Message Delay 504/604 Conflict Timer 505/605 Wait time for in-band Signaling digit strings 506/606 Tone Or Pulse Dial 507/607 Digit Dial Speed 508/608 Operator Transfer Type 509/609...
  • Page 38 Default Installer Parameter Table Prog. No. Default Value Name of the Program 501 : Hook-flash Timing 502 : Delay After Hook-flash 503 : Off-hook To Message Delay 504 : Conflict Timer 505 : Wait time for in-band Signaling digits 506 : Tone Or Pulse Dial 507 : Digit Dial Speed...

  • Page 39: Installer Programs

    The Installer programs are typically PBX dependent parameters that must be programmed properly in the unit for it to work properly. In this model of the ATT 2000 all the available programs have been divided into USER PROGRAMS and INSTALLER PROGRAMS.
  • Page 40 Hook flash duration = nn x 0.05 sec If `nn' = 0, then no hook flash takes place. Default value = 06 (300 ms) Length of entry = fixed 2 digits Program # 601: To listen to the currently programmed value for the Hook flash duration, You will hear: “...
  • Page 41 “Blind mode” - and if the extension is busy or no-answer, the PBX calls the unit back and sends a string to indicate to the ATT 2000 that the called extension was either busy or no-answer. These strings are known as “In-band strings”...
  • Page 42 “Six Zero five (0.6 sec silence) Zero “ Program # 506: Tone or Pulse dialing The ATT 2000 has the capability to transfer the calls by dialing in the Pulse mode. This feature may be useful when installing the ATT 2000 on the older PBX systems which only support the Pulse mode of dialing.
  • Page 43 Program # 507: Digit Dial Speed (Tone duration) The durations of the Digit Tones are programmable in the ATT 2000, though the default value is expected to work satisfactorily in most PBX systems. If the default value is too small a value resulting in the PBX missing some digits, this value may be increased to generate longer tones.
  • Page 44 When the Overflow relay closes and opens its contacts a pre-defined number of times, the ATT 2000 goes off hook and dials the pick up code - (now the PBX connects the incoming call to the ATT 2000) - and then starts playing the main greeting.
  • Page 45 The value 511 # disables the Overflow pick up feature. Length of entry = variable. Maximum total 5 digits A call routed normally by the PBX to the ATT 2000 has a higher priority over the Overflow Pickup call. And hence, if a normal call comes in while the unit is waiting for the requisite number of Overflow relay closures, it abandons the Overflow call and answers the normal call.
  • Page 46 Program # 512: Transfer String The ATT 2000 has a facility to program TWO different Transfer strings Primary and Alternate string. Hence, while programming you need to select Primary String (0) or Alternate String (1). However, it is not necessary to program the Alternate string and may be left blank if not being used.
  • Page 47 Program # 513: Retrieve String In some PBX systems, it may be necessary to dial a special string to retrieve a call when the extension to which a call is transferred is Busy or No answer. Here, you must program TWO different Retrieve strings Busy / Invalid Retrieve string (0) and No answer Retrieve string (1).
  • Page 48 PBX to signal the call status in the Integrated mode of transfers. Here also, you may program a Primary and Alternate string for each type and if either string is received by the ATT 2000, it treats the string as matched and takes further action accordingly.
  • Page 49 Operator” and after the second attempt the unit prompts “Please dial 0 for the Operator or try your call again later” . The ATT 2000 may be programmed to either disconnect or transfer the caller to the Operator if the caller does not press 0 when the caller has already tried one or two extensions, which were either Busy, or No answer.
  • Page 50 “Six One Eight (0.6 sec silence) Zero“ Program # 519: Announcer Mode The ATT 2000 may be programmed to work as a Recorded Message Announcer where the unit answers the incoming call, plays the recorded message and disconnects the call. This type of functioning may be useful when the office has shifted its premises or is closed for renovation or is closed for holidays etc.
  • Page 51 The currently programmed password is played back. Program # 521: Optional Extension Length The ATT 2000 has the ability to accept extension numbers with variable number of digits from 2 to 5 or it can be made to accept a fixed extension length.
  • Page 52 All the default prompts may be recorded by playing a voice file on the PC and fed into the unit through the Music / Audio input of the ATT 2000 unit. Under this program, the unit goes on-hook after the program number is entered.
  • Page 53 In Program 900-924, the unit goes On-hook and the input is through the Music-In socket on the front panel. Hence 900-924 may be used only when the unit is located physically close to the PC on which the prompt file is being played.

  • Page 54: Default Prompts

    Default prompts Please dial ‘0’ for operator assistance or else try your call later. I am sorry that extension is busy. I am sorry there is no answer from that extension. Transferring call. To extension. Please hang up this call will now be disconnected. This entry is invalid Zero Three...

  • Page 55: Specifications

    Specifications Power Supply Through Wall Adaptor 12 V A.C / 1 W Voice Storage 4 Minutes per port for ATT 2000 and an additional 8 minutes per port for Audiotex model. Message Storage Message stored in a non-volatile memory. Battery not required...

  • Page 56: Statutory Information

    Statutory Information FCC Information: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

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