Fon TG589vn v3 User Manual
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Fon TG589vn v3 User Manual

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  • Page 2: Document Information

    Other brands and product names may be trademarks or registered trademarks of their respective holders. All other logos, trademarks and service marks are the property of their respective owners, where marked or not. Document Information Status: v2.0 (February 2014) Reference: DMS-CTC-20130614-0000 Short Title: Setup and User Guide MediaAccess TG589vn v3 R10.5.x...

  • Page 3: Table Of Contents

    2 Installation........................13 2.1 Connecting the TG589vn v3 to your Service Provider’s Network.............14 2.2 Powering on the TG589vn v3.........................16 2.3 Connecting Your Network Devices to the TG589vn v3 ..............17 2.3.1 Setting up a Wireless Connection..........................18 2.3.2 Setting up a Wired Connection...........................19 2.4 Setting Up the 3G Fall-Back WAN Connection.................
  • Page 4 Contents 7.1 UPnP................................53 7.1.1 Accessing Your TG589vn v3 via UPnP........................54 7.1.2 Managing your Internet connection via UPnP ......................55 7.1.3 Configuring UPnP on the TG589vn v3........................57 7.1.4 Installing UPnP on Windows XP ..........................58 7.2 Assigning a service (HTTP, FTP,...) to a Computer................60 7.3 Dynamic DNS ............................

  • Page 5: Typographical Conventions

    In this Setup and User Guide The goal of this Setup and User Guide is to show you: Set up your TG589vn v3 and local network  Configure and use the main features of your TG589vn v3.  Used Symbols danger symbol indicates that there may be a possibility of physical injury.

  • Page 6: Getting Started

    1 Getting Started Introduction This chapter gives you a brief overview of the main features and components of the TG589vn v3. After this chapter we will start with the installation. Do not connect any cables to the TG589vn v3 until instructed to do so.

  • Page 7: Features At A Glance

    IPv6 Ready Your TG589vn v3 is IPv6 ready. Internet Protocol version 6 (IPv6) is the next generation of Internet technologies aiming to effectively support the ever-expanding Internet usage and functionality, and also to address security concerns that exist in an IPv4 environment.

  • Page 8: Components

    1 Getting Started 1.2 Components Overview This section provides an overview of the different components of the TG589vn v3: Topic Page 1.2.1 Power 1.2.2 Local Network Connection 1.2.3 Broadband Connection 1.2.4 Buttons 1.2.5 Status LEDs DMS-CTC-20130614-0000 v2.0...

  • Page 9: Power

    1.2.1 Power Overview Power inlet The power inlet allows you to connect the power supply. Only use the power supply delivered with your TG589vn v3. Power switch The power switch allows you to power on/off your TG589vn v3. DMS-CTC-20130614-0000 v2.0...

  • Page 10: Local Network Connection

    Ethernet device (for example, a computer) to your local network. For more information, see “2.3 Connecting Your Network Devices to the TG589vn v3” on page A LED may be provided per Ethernet port to indicate link integrity (or activity).

  • Page 11: Broadband Connection

    1.2.3 Broadband Connection Overview DSL port This port can be used to connect your TG589vn v3 to your service provider’s DSL network. For more information, see “2.1 Connecting the TG589vn v3 to your Service Provider’s Network” on page DMS-CTC-20130614-0000 v2.0...

  • Page 12: Buttons

    ) button allows you to disable your wireless access point. You can do this when you do not have any devices that are connected to the wireless access point. This allows you to save the energy that the TG589vn v3 would be using for the wireless access point.

  • Page 13: Status Leds

    1 Getting Started 1.2.5 Status LEDs Introduction On the front panel of your TG589vn v3, you can find a number of status LEDs, indicating the state of the device. Power Ethernet Wireless Broadband Internet Upgrade Power LED Colour State Description...
  • Page 14 Blue Solid on Software upgrade ongoing No software upgrade ongoing Do not power off your TG589vn v3 or disconnect any cables as long as the Upgrade LED is on. Interrupting the upgrade procedure may damage your TG589vn v3. DMS-CTC-20130614-0000 v2.0...
  • Page 15 1 Getting Started WPS LED Colour State Description Green Solid On Client successfully registered via WPS Orange Blinking WPS registration ongoing Blinking Error occurred For more information about WPS, see “4.1 Connecting Your Wireless Client via WPS” on page DMS-CTC-20130614-0000 v2.0...

  • Page 16: Preparing For The Installation

    If you want to connect a computer using a wired connection, your computer must be equipped with an Ethernet Network Interface Card (NIC). Start with the installation You are now ready to start with the installation of your TG589vn v3. DMS-CTC-20130614-0000 v2.0...

  • Page 17: Installation

    Proceed as follows: Connect your TG589vn v3 to your service provider’s network. For more information, see “2.1 Connecting the TG589vn v3 to your Service Provider’s Network” on page Power on the TG589vn v3. For more information, see “2.2 Powering on the TG589vn v3” on page Connect your computer to the TG589vn v3.

  • Page 18: Connecting The Tg589Vn V3 To Your Service Provider's Network

    2.1 Connecting the TG589vn v3 to your Service Provider’s Network Introduction This section helps you to connect the TG589vn v3 to your service provider’s network. Signal arriving at your home The Line signal that arrives at your home consists the following components: Phone signal carrying the traffic for telephony.
  • Page 19 Take the DSL cable. This is the grey cable that is included in your box. Plug one end of the cable in the grey DSL port on the back of your TG589vn v3. Plug the other end of the cable into the DSL/MODEM output port of your filter/splitter.

  • Page 20: Powering On The Tg589Vn V3

    Plug the other end of the power cord into an electrical outlet. Press the power button to turn on the TG589vn v3. Wait at least two minutes to allow the TG589vn v3 to complete the start up phase. DMS-CTC-20130614-0000 v2.0...

  • Page 21: Connecting Your Network Devices To The Tg589Vn V3

    2 Installation 2.3 Connecting Your Network Devices to the TG589vn v3 Choose your connection method To connect your device via: A wireless connection, continue with “2.3.1 Setting up a Wireless Connection” on page  A wired connection, continue with “2.3.2 Setting up a Wired Connection” on page ...

  • Page 22: Setting Up A Wireless Connection

    “Poor Wireless Connectivity or Range” on page To set up a wireless connections For more information on how to setup a wireless connection between your network device and your TG589vn v3, see “4 The TG589vn v3 Wireless Access Point” on page...

  • Page 23: Setting Up A Wired Connection

    2 Installation 2.3.2 Setting up a Wired Connection Requirements Both your network device (for example, a computer, a gaming console,...) and TG589vn v3 must have a free Ethernet  port. Your network device must be configured to obtain an IP address automatically. This is the default setting.

  • Page 24: Setting Up The 3G Fall-Back Wan Connection

    HSPA+, WIMAX and LTE when internet connectivity is not available via the main WAN connection. By plugging a mobile USB adapter into one of the USB ports of your TG589vn v3, IP connectivity via a 2G / 3G network becomes possible.
  • Page 25 The main Internet connection has been unavailable for at least 60 seconds.  The TG589vn v3 received a request to access the Internet (for example, when browsing to an Internet web site).  The TG589vn v3 will automatically disable the 3G connection in...

  • Page 26: Tg589Vn V3 Gui

    3 TG589vn v3 GUI Introduction The TG589vn v3 Graphical User Interface (GUI) allows you to configure your TG589vn v3 using your web browser. Requirements JavaScript must be enabled on your browser (this is the default setting). For more information, consult the help of your web browser.

  • Page 27: Access

    IP address of your TG589vn v3 (by default: 192.168.1.1). If you have protected your TG589vn v3 with a user name and password, the TG589vn v3 will prompt you to enter these. Enter your user name (default: admin) and password (default: admin) and click OK.

  • Page 28: Components

    Provides basic information on the TG589vn v3. Broadband Connection:  Allows you to view/configure your broadband connections. Toolbox:  Allows you to configure the network services and security settings of your TG589vn v3. Home Network:  Allows you to manage your local network. Help: ...
  • Page 29 Tasks pane To allow a quick configuration of your TG589vn v3, some pages may offer you a number of related tasks in the Pick a task list. These tasks will guide you to the page where you can perform the selected task.

  • Page 30: Protecting Access To The Tg589Vn V3

    3 TG589vn v3 GUI 3.3 Protecting Access to the TG589vn v3 Introduction To prevent that every user on your local network can access the TG589vn v3, the TG589vn v3 is secured with a user name and password. Default user name The default user name is admin.

  • Page 31: The Tg589Vn V3 Wireless Access Point

    “4.3 Connecting Your Wireless Client via QR Code” on page 31  Secure your wireless connection! When using an unsecured connection, everyone who is within the range of your TG589vn v3 can access your network. If not: People may use your connection to access the Internet. ...

  • Page 32: Connecting Your Wireless Client Via Wps

    This indicates that you have successfully registered your wireless client. You are now connected to the TG589vn v3 network.  Blinking red This indicates that the TG589vn v3 could not find your wireless client. Use the same procedure to try again (you do not need to wait until the LED turns off). DMS-CTC-20130614-0000 v2.0...

  • Page 33: Troubleshooting

    Your wireless client is out of range:  If possible move your wireless client closer to your TG589vn v3 or use a wireless repeater to extend the range of your wireless network. Another device is interfering on the selected wireless channel: ...

  • Page 34: Connecting Your Wireless Client Without Wps

     What Network Name (SSID) is my TG589vn v3 using? If you did not change the SSID, your TG589vn v3 uses the Network Name that is printed on the back panel label of your TG589vn v3. What wireless key is my TG589vn v3 using? If you did not change the security settings, no wireless key is used.

  • Page 35: Connecting Your Wireless Client Via Qr Code

    Print this page and scan the code from the paper version.  Your QR code app shows you the wireless settings used by your TG589vn v3 and offers you to connect to its wireless network. Connect to the network. DMS-CTC-20130614-0000 v2.0...

  • Page 36: Securing Your Wireless Connection

    The least safe encryption type used for wireless connections. Like WPA-PSK it uses a user-defined key, but WEP has been proven to have security issues. Although the TG589vn v3 allows you to use WEP or no security, we strongly advise against using one of them! WPA(2)-PSK instead.
  • Page 37 8 to 64 hexadecimal characters (characters from 0 to 9 and from A to F). For example: C54F48A5. Click Apply. Reconnect your wireless client(s) to the TG589vn v3 using these new security settings. For more information, see “4.1 Connecting Your Wireless Client via WPS” on page 28 “4.2 Connecting Your Wireless...

  • Page 38: Saving Energy

    To further reduce the power consumption, Technicolor has developed the Manager. This system constantly monitors the services provided by the TG589vn v3 and automatically switches unused services to an ECO-friendly state. For more information, see “5.2 ECO Manager” on page Next to this automated tool, you can also choose to manually disable services that you will not be using.

  • Page 39: Code Of Conduct

    The user switches off his computer at 20:00.  There are no other devices connected to the TG589vn v3.  The TG589vn v3 switches to low power mode. This results in a considerable drop in the overall power consumption of the TG589vn v3. Power Consumption...

  • Page 40: Eco Manager

    Click Apply. Example If we use the same example as in the previous section, you can see that the TG589vn v3 is now able to further reduce the power consumption in periods where less action is required from the TG589vn v3.

  • Page 41: Manually Switching Off Services To Reduce Power

    Zero power consumption If you will not be using your TG589vn v3 for a longer time (for example: you are going on holiday), you should consider to turn off the TG589vn v3. This way no energy will be consumed at all.

  • Page 42: Sharing Content

    Each USB storage device can have up to 10 partitions. If your device has more partitions the extra partitions will be  ignored. Content Sharing Servers The TG589vn v3 offers three types of services to share your content. The following table gives a you a brief overview of the main functions: Network File Server UPnP AV Media Server...
  • Page 43 (one of) the USB port(s) of your TG589vn v3. By using a USB hub, you can connect up to five USB mass storage devices to the TG589vn v3. Do not remove your USB storage device without stopping it first, otherwise data might be lost! For more information, see “6.5 Safely Removing your USB Storage Device”...

  • Page 44: The Network File Server

    Select this option to enable the Network File Server Click Apply. All users connected to the TG589vn v3 can now access the data stored on your USB storage device. If you want to limit the number of folders that can be accessed, continue with “6.4 Managing your Shared Content”...
  • Page 45 6 Sharing Content An Explorer windows appears. The storage devices that are attached to your TG589vn v3 are listed as folders. If the storage device has multiple partitions an index number will be added at the end (for example: Disk_a1 Disk_a2).
  • Page 46 6 Sharing Content The following window appears: Select Guest and click Connect. If prompted, select the partition that you want to open and click OK: Your USB storage device is now mounted and is displayed on your desktop. DMS-CTC-20130614-0000 v2.0...

  • Page 47: The Upnp Av Media Server

    To allow you to access your media in a quick and easy way, the TG589vn v3 scans your storage device for meta data information (for example, title, artist, album) and stores it in a database. When you are looking for a file, the TG589vn v3 can simply query the database instead of having to go through all the files.

  • Page 48: Configuring The Upnp Av Media Server

    Under UPnP AV Media Server, click Server Enabled. Click Apply. Media Database When you plug in your USB storage device, the TG589vn v3 will automatically start building the media database. This database contains all meta data of the media files stored on your USB storage device.

  • Page 49: Using The Upnp Av Media Server

    AV renderers (for example, a DLNA-certified Set-Top box) that are connected to your network are able to view this list and play or view items from this list. On your UPnP AV renderer, the TG589vn v3’s UPnP AV media server will be listed as MWEB. Below you can find a screenshot taken on a smartphone with a UPnP AV client.
  • Page 50 6 Sharing Content Windows Media Player starts up. Your TG589vn v3’s UPnP AV Media Server is listed as MWEB. This entry allows you to browse to your media files. DMS-CTC-20130614-0000 v2.0...

  • Page 51: The Ftp Server

    6 Sharing Content 6.3 The FTP Server Introduction The TG589vn v3 allows you to access your shared content by FTP. This can be useful if you want to be able to access your shared content from the Internet. Via FTP you can...
  • Page 52 The Shared folder and its subfolders are now accessible using FTP. The other folders are not accessible via FTP. If you are connected to the Internet, the link to the FTP server is displayed under FTP Server: On the TG589vn v3 network, you can also access the FTP server using its local address (192.168.1.253). Additional configuration Because most service providers use dynamic IP addresses, the IP address of your Internet connection may change frequently.

  • Page 53: Managing Your Shared Content

    Proceed as follows: Browse to the TG589vn v3 GUI. For more information, see “Accessing the TG589vn v3 GUI” on page On the Toolbox menu, click Content Sharing. In the Navigation bar, click Configure. Under List of connected disks, click the radio button next to the partition you want to configure as Managed Partition.
  • Page 54 6 Sharing Content Result The TG589vn v3 creates following folders: Media:  Use this folder to share your media files with others users on your network. You can store your media files in following subfolders: Movies   Music ...

  • Page 55: Safely Removing Your Usb Storage Device

    6.5 Safely Removing your USB Storage Device Introduction If you just unplug your USB storage device from the TG589vn v3 you may loose your data. To avoid this you must first stop your USB storage device. Stopping your USB storage device...

  • Page 56: Network Services

    7.3 Dynamic DNS “7.4 Network Time Server” on page 63 Feature availability Depending on the configuration offered by your service provider, some features may not be available on your TG589vn v3. For more information, contact your service provider. DMS-CTC-20130614-0000 v2.0...

  • Page 57: Upnp

    UPnP offers you the following functions: You can access the TG589vn v3 GUI without having to remember the address of the TG589vn v3. For more information,  “7.1.1 Accessing Your TG589vn v3 via UPnP” on page If you are using a PPP connection to connect to the Internet, you can enable/disable your Internet connection without ...

  • Page 58: Accessing Your Tg589Vn V3 Via Upnp

    Windows 7/Vista If you computer runs Windows 7/Vista: On the Windows Start menu, click Network. The Network window appears: Right-click TG589vn v3 and click View device web page. TG589vn v3 GUI appears. Windows XP If you computer runs Windows XP: Go to My Network Places.

  • Page 59: Managing Your Internet Connection Via Upnp

    If you computer runs Windows 7/Vista: On the Windows Start menu, click Network. The Network window appears: Right-click your TG589vn v3 (displayed as TG589vn v3). If you are currently: Connected to the Internet, click Disable to disconnect from the Internet.
  • Page 60 7 Network Services Disabling this feature To prevent that users can connect/disconnect you can enable Extended Security. This feature is enabled by default. For more information, see “7.1.3 Configuring UPnP on the TG589vn v3” on page DMS-CTC-20130614-0000 v2.0...

  • Page 61: Configuring Upnp On The Tg589Vn V3

    Click Apply. Extended Security If Extended Security is enabled, only limited UPnP operation between the host and the TG589vn v3 is allowed: A local host is not allowed to connect/disconnect the TG589vn v3 Internet connection. You can then only connect/ ...

  • Page 62: Installing Upnp On Windows Xp

    Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the TG589vn v3 on your local network. Therefore, it is recommended to add the IGD Discovery and Control client to your system.
  • Page 63 7 Network Services The Windows Components Wizard appears: Select Networking Services in the Components list and click Details. The Networking Services window appears: Select Internet Gateway Device Discovery and Control Client and click OK. Click Next to start the installation and follow the instructions in the Windows Components Wizard. At the end of the procedure, the wizard informs you that the installation was successful.

  • Page 64: Assigning A Service (Http, Ftp

    IP address, as if only one computer were connected to the outside world. Issue When the TG589vn v3 receives an incoming message, the TG589vn v3 has to decide to which computer it has to send this message.
  • Page 65 Assign a game or application to a local networking device If you assign a game or application to a local networking device, you will basically tell the TG589vn v3 that if it receives requests for a specific game or application, it has to forward these messages to a specific computer.

  • Page 66: Dynamic Dns

     Procedure Proceed as follows: Browse to the TG589vn v3 GUI. For more information, see “Accessing the TG589vn v3 GUI” on page On the Toolbox menu, click Dynamic DNS. On the Navigation bar, click Configure. Select the Enabled check box.

  • Page 67: Network Time Server

    7.4 Network Time Server Introduction A Network Time Server is a server that makes sure that the time settings of your device (your TG589vn v3) are in sync with the official time. This time will be used for features like: Event logs ...

  • Page 68: Internet Security

    8 Internet Security 8 Internet Security Overview The TG589vn v3 offers various options to secure your network and network connection: Topic Page 8.1 Parental Control 8.2 Firewall DMS-CTC-20130614-0000 v2.0...

  • Page 69: Parental Control

    8 Internet Security 8.1 Parental Control Introduction The TG589vn v3 allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocked, the following page is displayed: Address-based filtering...
  • Page 70 Proceed as follows: Browse to the TG589vn v3 GUI. For more information, see “Accessing the TG589vn v3 GUI” on page On the Toolbox menu, click Parental Control. In the Navigation bar, click Configure. Make sure the Use Address-Based Filter check box is selected.

  • Page 71: Firewall

    8.2 Firewall Introduction The TG589vn v3 comes with an integrated firewall that helps you protect your network from attacks from the Internet. This firewall has a number of predefined levels to allow you to adjusted the firewall to your needs.
  • Page 72 Or you can type a User-defined IP address (range).  The Service type of the traffic; this can be a protocol (DNS, SMTP,...) or a specific TG589vn v3 system service. 8 Select an Action that should be done on traffic for which the firewall rules applies: Accept: to allow the traffic to pass ...

  • Page 73: Support

    9 Support 9 Support Introduction This chapter suggests solutions for issues that you may encounter while installing, configuring or using your TG589vn v3. If the suggestions do not resolve the problem, look at the support pages on www.technicolor.com or contact your service provider.

  • Page 74: General Tg589Vn V3 Troubleshooting

    Re-enter your password. Click Connect. TG589vn v3 unreachable If you can not access your TG589vn v3 via your web browser or the Setup wizard, you might consider a hardware reset as described in “9.5 Reset to Factory Defaults” on page...

  • Page 75: Wired Connection Troubleshooting

    Ethernet LED does not light up Make sure that: The Ethernet cable is securely connected to the Ethernet port on your TG589vn v3 and your computer.  You are using the correct cable type for your Ethernet equipment, that is at least UTP CAT5 with RJ-45 connectors.

  • Page 76: Wireless Connection Troubleshooting

    Change the wireless channel.  Poor Wireless Connectivity or Range Try the following: Check the signal strength, indicated by the wireless client manager. If the signal is low, try to reposition the TG589vn v3.  Change the wireless channel. ...

  • Page 77: Content Sharing Troubleshooting

    9.4 Content Sharing Troubleshooting Getting the IP address of your USB storage device The TG589vn v3 always uses the highest available address in your DHCP pool. When using the default settings this will be 192.168.1.253. You can always check the IP address as follows: 1 Browse to the TG589vn v3 GUI.

  • Page 78: Reset To Factory Defaults

    9.5 Reset to Factory Defaults Resetting your TG589vn v3 If at some point you can no longer connect to the TG589vn v3 or you want to make a fresh install, it may be useful to perform a reset to factory defaults.
  • Page 79 Product Support and Contact Information Most problems can be solved by referring to the Troubleshooting section in the User Manual. If you cannot resolve the problem, please contact MWEB's Technical support team on 087 700 0777. Copyright 2014 Technicolor. All rights reserved. All tradenames referenced are service marks, trademarks, or Our Technical support call center is open from 8 AM to 10 PM on Weekdays/Saturdays, and from 10 AM to 10 PM registered trademarks of their respective companies.

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