Table of Contents
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TABLE OF CONTENTS
GENERAL INFORMATION
816 AND 800 KEYSET
About This Book ....................................................................................... 1
Keyset Diagrams ................................................................................... 2-3
USER GUIDE
Things You Should Know ...................................................................... 4-5
Making a Call ............................................................................................ 6
Answering a Call ....................................................................................... 6
Recall/Flash .............................................................................................. 6
Busy Line Queuing with Callback ............................................................. 7
PROSTAR 816 PLUS
Station Toll Override .................................................................................. 7
Calling Other Stations ............................................................................... 8
Answering Calls from Another Station ...................................................... 8
Auto Answer/Voice Announce Mode ........................................................ 8
Busy Station Callback ............................................................................... 9
Calling the Attendant ................................................................................ 9
Direct Retry ............................................................................................... 9
Holding Calls .................................................................................... 10-11
Transferring Calls .............................................................................. 11-12
Camp-On ................................................................................................ 12
Conference Calls .............................................................................. 12-13
Forwarding Calls ............................................................................... 13-14
Forward to Voice Mail ............................................................................. 14
Call Pickup .............................................................................................. 14
System Speed Dialing ............................................................................ 15
Personal Speed Dialing .................................................................... 15-16
Last Number Redial ................................................................................ 16
Save Number with Redial ....................................................................... 16
September 1996
Chain Dialing ........................................................................................... 16
Automatic Redial of a Busy Number ....................................................... 17
Pulse to Tone Changeover ...................................................................... 17
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Summary of Contents for ProStar 816
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Page 1: Table Of Contents
TABLE OF CONTENTS GENERAL INFORMATION 816 AND 800 KEYSET About This Book ..................1 Keyset Diagrams ................... 2–3 USER GUIDE Things You Should Know ..............4–5 OUTSIDE CALLS Making a Call .................... 6 Answering a Call ..................6 Recall/Flash ....................6 Busy Line Queuing with Callback ............. - Page 2 PAGING AND MESSAGING Making an Internal Page ................. 18 Making an External Page ................ 18 All Page ....................18 Meet Me Answer ..................18 Transfer with Page Announcement ........... 18–19 Message Setting and Canceling ............. 19 Returning Messages ................19 Programmed Messages ................
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Page 3: About This Book
ABOUT THIS BOOK Your keyset is the most visible part of the PROSTAR 816 PLUS computerized telephone system. No matter what model keyset you are using, with or with- out a display, telephone calls are handled the same way. The larger 816 keyset has a few additional conveniences that are not available to 800 keyset users. -
Page 4: Things You Should Know
The 816 keyset has enough buttons to accommodate many of the fea- tures of the system. However, the basic 800 keyset has fewer buttons and in some instances, may not have keys to represent every station in the system. -
Page 5: Outside Calls
of these are dual LEDs that light green, red or amber (red and green to- OUTSIDE CALLS gether). Some keys only light red. Outside calls appear on individual line keys and have different indications to assist you. Here are some simple rules to remember about line keys: MAKING A CALL Green LEDs indicate lines in use at your keyset. -
Page 6: Busy Line Queuing With Callback
Place the call using the speakerphone by pressing the DSS button for Lift the handset or press the SPK button to be connected to dial tone and another station or group of stations and speak into the microphone (816 then place the call. -
Page 7: Busy Station Callback
BUSY STATION CALLBACK CALL PROCESSING Press the desired DSS button (with steady red light) or dial the station number and receive busy signal. SYSTEM HOLD Press the CALLBACK button. When the selected station becomes free, the system will call you back. Lift the handset or press the SPK button to call the now idle station. -
Page 8: Transferring Calls
TRANSFER WITH CAMP-ON CONSULTATION HOLD A. With a DSS key (816 and 800 keyset users): When you are talking on an outside line and it is necessary to consult with With an outside call in progress, press the desired DSS button. The another station: call is automatically placed on hold. -
Page 9: Conference Calls
Press the CONF button, press your own DSS button and hang up. (GROUP 3) Your PROSTAR 816 PLUS system will release the outside lines after a pre- programmed amount of time. Depending on your hardware and telephone If you are using the Starmail voice processing system by Samsung, you can company service, the lines can be made to release within seconds. -
Page 10: Dialing Features
See the diagram at the end of LAST NUMBER REDIAL this section. 816 keyset users have 16 speed dial keys and 800 keyset users have 12 speed dial keys. Lift the handset and select an outside line. -
Page 11: Automatic Redial Of A Busy Number
AUTOMATIC REDIAL OF A BUSY PAGING AND MESSAGING NUMBER MAKING AN INTERNAL PAGE When you receive a busy signal from an outside number, press the AUTO REDIAL button. Your keyset will hold a line and redial the outside number every 45 sec- Lift the handset. -
Page 12: Reviewing Messages
page (described previously) and the call is automatically put on hold. SEND PROGRAMMED MESSAGE Announce to the paged person that he/she has a call and specify the line number. (DISPLAY KEYSET ONLY) The paged person answers the call by pressing the outside line button that was announced. -
Page 13: Convenience Features
ANSWERING A DOOR PHONE CONVENIENCE FEATURES When you are programmed to receive calls from one or both door phones: You will receive three short rings repeatedly. DO NOT DISTURB Lift the handset or press the SPK button and you are connected to the calling door phone. -
Page 14: Call Offer With Alert
This feature can be used with a delay timer. In this mode, you receive inter- com dial tone for a programmed amount of time before your prime line is Your PROSTAR 816 PLUS system will allow calls to be charged to a specific selected. -
Page 15: Display Features
STATION DIRECTORY NAME DISPLAY FEATURES (DISPLAY KEYSET ONLY) DATE AND TIME Display keyset users may view the name of the called or calling station in the display. To program your station directory name: Display keyset users will always have the current date and time displayed at With the handset on-hook, dial #. - Page 16 DOOR 1 DOOR 2 NOTE: Many station features are assigned to a key on 800 and 816 keysets. Familiarizing yourself with these keys will provide easier and more efficient use of system features. Advise your system administrator of any special requirements that you have.
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