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THANE DIRECT USA - 1 YEAR LIMITED WARRANTY
The product you have purchased from Thane Direct USA is warranted against defects in materials and workmanship under normal use and service to the original owner for
one (1) Year from date of original purchase ("Warranty Period"). Should the product prove defective during the Warranty Period, you must email or call our Customer Service
Thank You...
Department at warranty@ecustomerresponse.com or (719) 948-1584. Do not return the defective part or unit unless instructed to do so after contacting us. Under this limited
warranty, Thane Direct USA will replace any parts found to be defective due to a manufacturer's defect. A shipping and processing charge will apply to any replacement
undertaken by Thane Direct USA. This limited warranty is not transferable, extends only to personal use and does not apply to use of any product in a manner for which it was
not designed or intended, or in a manner inconsistent with directions in the user's manual or other instructions supplied with the product. After the expiration of this limited
On behalf of the entire team at Thane
warranty, the cost of parts will be the responsibility of the original purchaser.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THANE DIRECT USA OR ITS AFFILIATED COMPANIES BE
Housewares, we appreciate your recent purchase
LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE, MISUSE, INABILITY TO USE
of the FLAVORCHEF™ cooking system,
OR PERFORMANCE OF THE PRODUCT, OR ANY PRODUCT DEFECT, INCLUDING ANY ECONOMIC LOSS, PROPERTY DAMAGE, LOST PROFITS, LOSS OF ENJOYMENT
which will provide you with healthy
OR USE, COSTS OF INSTALLATION OR REMOVAL, OR OTHER CONSEQUENTIAL DAMAGES OF WHATEVER NATURE. SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
and tasty meals for many years to come.
TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY GRANTED BY THANE DIRECT USA AND SHALL BE IN LIEU OF AND
EXCLUSIVE OF ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR
We worked long and hard to make this the best
A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS, WHICH
VARY FROM STATE TO STATE.
cooking appliance available and, only after
THIS LIMITED WARRANTY DOES NOT APPLY TO DAMAGE CAUSED BY THE FOLLOWING:
extensive testing, added it to our family of quality
1. Accident, misuse, abuse or neglect.
products for the home.
2. Improper or inadequate assembly or maintenance.
3. Unauthorized modification or commercial use.
4. Improper packaging in return transit.
Enjoy your FLAVORCHEF™ cooking system.
5. Normal wear and tear.
6. Unsupervised use by children under 18 years of age.
... and, once again, thank you.
TO OBTAIN WARRANTY SERVICE: The original purchaser should contact our customer care representatives via e-mail at warranty@ecustomerresponse.com or by phone at
(719) 948-1584. Depending on the extent of the service required, the original purchaser shall have the obligation and responsibility to:
• Pay for all service and parts not covered by this limited warranty; and
• Pay the applicable shipping and processing fee as specified by our customer care representatives.
• If you are instructed to return the product (a) carefully package the product using adequate padding material to prevent damage during transit--the original packaging is
ideal for this purpose; (b) include your proof of purchase, which includes the date of purchase; and (c) send to the address designated by our customer care representatives via
USPS or carrier of your choice.
FOR ALL INQUIRES, PLEASE CONTACT CUSTOMER SERVICE FOR WARRANTY CLAIMS VIA E-MAIL AT warranty@ecustomerresponse.com OR BY PHONE AT (719) 948-1584
Thane Direct USA is not responsible for any uninsured items lost in transit or costs incurred by the customer to return the product.
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