Troubleshooting Guide - SONIQ E22Z10A-AU Instruction Manual

TROUBLESHOOTING GUIDE

SYMPTOM
No power.
The remote does not
function.
DVD
No sound or only a
very low-level sound
is heard.
No picture.
T h e p i c t u r e i s n o t
clear.
Severe hum or noise is
heard.
The di sc does not
play.
iPhone/iPod
iPhone/iPod does not
dock properly or does
not install properly.
iPhone/iPod does not
respond to the speaker
system.
CAUSE (AND REMEDY)
• Check that the AC power cord is connected.
• The unit is not turned on.
• Remove any obstacles between the remote and the unit.
• Use the remote near the unit.
• Point the remote at the remote sensor on the unit.
• Replace the batteries in the remote with new ones.
• Make sure that you select DVD mode.
• The system is in pause mode. Press the
PLAY mode.
• Fast-forward or fast-reverse is performed. Press the
return to normal play mode.
• Make sure the VIDEO output and AV IN input connections are correct.
• The unit is too hot, shut off the unit for 30 minutes to cool it down.
• The region number of the disc doesn't match the region number of this
unit.
• Clean the disc.
• The disc is scratched.
• The plugs and jacks are dirty. Wipe them with a cloth slightly moistened
with alcohol.
• Clean the disc.
• There is no disc inside ("No Disc" appears on the screen).
• Insert the disc correctly with the playback side facing frontwards.
• Clean the disc.
• A non-valid disc has been inserted. The unit and disc region number are
incompatible.
• Condensation may have formed inside the unit due to a sudden change in
temperature. Wait about an hour for it to clear and try again.
• Remove your iPhone/iPod from the dock and check for obstruction on the
connectors in the dock and on your iPhone/iPod.
• Make sure that your iPhone/iPod is working properly before docking into
the unit. Please refer to your iPhone/iPod manual for details.
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PLAY button to return to normal
PLAY button to