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Multitech MTSGSM User Manual

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  • Page 1 Model MTSGSM SoftGSM™ Kit User Guide...

  • Page 2: User Guide

    Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Chapter 1 - Introduction and Description Introduction ... 6 Preview of this Guide ... 6 Related Documentation ... 7 Technical Specifications ... 8 Data Transmission Support ... 8 Short Message Service (SMS) Support ..8 Commands Supported ... 8 GSM Handsets supported ...
  • Page 4 Chapter 6 - Troubleshooting Introduction ... 48 Frequently Asked Questions (FAQs) ... 48 General FAQs ... 48 Windows 95/98 FAQs ... 51 Windows NT FAQs ... 51 Troubleshooting Procedures ... 52 Chapter 7 - Warranty, Service, and Technical Support Introduction ... 54 Software User License Agreement ...

  • Page 5: Chapter 1 - Introduction And Description

    Chapter 1 - Introduction and Description...

  • Page 6: Introduction

    MultiMobile SoftGSM User Guide Introduction Welcome to Multi-Tech’s MultiMobile SoftGSM, model MTSGSM, consisting of a cable and software (driver and utility applications) which enables digital, cellular, radio communications. The special Multi-Tech cable provides the connection between a GSM-compatible PC and a GSM-supported handset.

  • Page 7: Related Documentation

    SoftGSM Kit, and you can always find the latest version at Multi-Tech’s Web site. At the Multi-Tech Home Page (http://www.multitech.com), Click Support, then Manuals, then MultiMobile SoftGSM Kit and you will find the following guide listed by title: • MultiMobile SoftGSM Kit User Guide MTSGSM Chapter 1 - Introduction and Description...

  • Page 8: Technical Specifications

    MTSGSM-N6100 (for Nokia 5110, 5190, 6110, 6150, and 6190 handsets) • MTSGSM-E388 (for Ericsson 318 and 388 handsets) • MTSGSM-E688 (for Ericsson 628, 688, 768, 788, 788e, 868, and 888 handsets) • MTSGSM-S10 (for Siemens S10 handset) Operating systems supported •...

  • Page 9: User Interface

    SMS send/receive application • Phone Book management application Computers supported • SoftGSM is "Toshiba Approved" (Toshiba has tested and approved SoftGSM). • All major brands of laptop GSM-compatibles that meet MultiMobile SoftGSM requirements MTSGSM Chapter 1 - Introduction and Description...
  • Page 10 MultiMobile SoftGSM User Guide MTSGSM...

  • Page 11: Chapter 2 - Getting Started

    Chapter 2 - Getting Started...

  • Page 12: Unpacking

    Note: Windows NT users must have Administrator privileges (super user rights) to install MultiMobile SoftGSM under Windows NT. IMPORTANT: Cellular phone subscriptions MUST include corresponding services (data, fax and SMS); otherwise, MultiMobile SoftGSM will not work. Check with your network operator. MA DE U.S .A MAD E IN IN U. MTSGSM...

  • Page 13: Setup

    Making the connection between the phone and the computer is easy with the MultiTech-supplied cable. 1. Connect the serial cable’s 9-pin connector to the COM port on the laptop. 2. Plug the serial cable’s phone connector into the phone. MTSGSM Figure 2-2.
  • Page 14 MultiMobile SoftGSM User Guide MTSGSM...

  • Page 15: Chapter 3 - Software Installation

    Chapter 3 - Software Installation...

  • Page 16: Installing The Software

    Click OK or press ENTER on the keyboard. 6. The Welcome dialog box is displayed. Click Next >. 7. The SoftGSM License Agreement dialog box is displayed. Read it carefully! If you don’t agree, click No to stop the installation. Click Yes to continue. MTSGSM...

  • Page 17: Chapter 3 - Software Loading And Configuration

    Phonebook Program” option; (2) do not have SMS messaging services can enable the “SMS & Phonebook Program” to use the “Phonebook” portion only. SMS will not work without the correct services from your GSM provider. MTSGSM Chapter 3 - Software Loading and Configuration...
  • Page 18 13. The Setup Complete dialog box is displayed. Before you can use the program, you must first reboot the computer. Remove the disk, check the preferred restart option, and click Finish to complete setup. Note: Don’t forget to register your MultiMobile SoftGSM at http://www.multitech.com/register to receive upcoming information and upgrades. MTSGSM...

  • Page 19: Utility Software

    SMS Center and configure the application with this number. If you do not have the SMS number, check with your network operator. This number should be entered as an international number. Figure 3-2. SoftGSM SMS & Phonebook management (SMS) MTSGSM Chapter 3 - Software Loading and Configuration...

  • Page 20: Settings

    If you have a problem with the product that is not covered in this guide or the Help files, or if at any time you need more help, view the online Help on the Internet at www.multitech.com or contact your Dealer or Local Distributor. MTSGSM...

  • Page 21: Chapter 4 - Sms And Phonebook Applications

    Chapter 4 - SMS and Phonebook Applications...

  • Page 22: Introduction

    GSM cellular suscribers to receive and send data right on their cellular phone’s LED display (up to 160 characters). When connected to your laptop, you can receive urgent e-mail, fax notifications, news and stock quotes, etc, without dialing the phone. You can receive messages even as you are making a phone call.

  • Page 23: Chapter 4 - Sms And Phonebook Application

    To edit the properties of a phonebook or a record, click on its name in the tree presentation, then edit its properties to the right. The Phonebook functions include: • New record • New phonebook • Read phonebook (from phone) • Write phonebook (to phone) • Delete (record or phonebook) MTSGSM Chapter 4 - SMS and Phonebook Application...

  • Page 24: New Phonebook

    The deleted item is only deleted from the computer and not from the phone. To delete something from the phone, use the ‘Write phonebook’ function to write the updated phonebook (with records deleted) to the phone (See Figure 4-4). Figure 4-4. Creating a New Record MTSGSM...

  • Page 25: Read Phonebook

    Note: The number of available slots varies from phone model to phone model and from SIM card to SIM card. If your phonebook contains more records than the number of available slots, then some records will not be written to the phone. MTSGSM Chapter 4 - SMS and Phonebook Application Figure 4-5. Read Phonebook Screen...

  • Page 26: Service Center

    Note: The number that you have stored in your GSM phone is not used by the MultiMobile SoftGSM modem. If you are unsure which number to use, contact your GSM operator. Figure 4-7. SoftGSM Settings Screen Figure 4-8. Service Center Screen MTSGSM...

  • Page 27: Type Of Outgoing Sms

    COM2 field to display the Select COM port dialog box. Click the down arrow to until you find the appropriate COM port and then click OK. Figure 4-10. Select COM Port Note: COM port 1 is the default. MTSGSM...

  • Page 28: Log Modemconversation

    Modemconversation” option is enabled, all communication between the application and the MultiMobile SoftGSM modem will be logged to a file called ‘ log.txt. ’ The log.txt file contents can be used to help pinpoint any operational problems that may occur. MTSGSM...

  • Page 29: Chapter 5 - Softgsm At Commands, S-Registers And Error Codes

    Chapter 5 - SoftGSM AT Commands, S-Registers and Error Codes...

  • Page 30: Introduction

    ATIn where n is as follows Description The ATI command is used to show information about the modem ATI0 Displays modem Manufacturer, Product name ATI2 Displays coderevision of modem software ATI3 Displays coderevision of modem software ATI9 Displays modem Manufacturer, Product name MTSGSM...

  • Page 31: Chapter 5 - At Commands, S-Registers, And Error Codes

    The ATE command enables or disables the echo of characters to the DTE. This value is stored in S-register 14 bit 1. ATE0 Disable command echo ATE1 Enable command echo. This is the default. MTSGSM Chapter 5 - AT Commands, S-Registers, and Error Codes...
  • Page 32 This value is stored in S-register 31 bit 2 and 3. ATW0 The CONNECT message shows the DTE speed. ATW1 The CONNECT message shows line speed, error correction protocol and DTE speed in that order. ATW2 The CONNECT message shows the line speed. MTSGSM...
  • Page 33 CARRIER 1200/75 CARRIER 75/1200 CARRIER 1200 CARRIER 2400 CARRIER 4800 CARRIER 7200 CARRIER 9600 CARRIER 12000 CARRIER 14400 COMPRESSION: CLASS 5 COMPRESSION: V.24 bis COMPRESSION: NONE PROTOCOL:NONE PROTOCOL:LAPM PROTOCOL:ALT PROTOCOL:ALT-CELLULAR MTSGSM Chapter 5 - AT Commands, S-Registers, and Error Codes...

  • Page 34: Fax At Commands

    The AT&D command specifies the response to the DTR from the DTE. AT&D0 Modem ignores DTR. AT&D2 Modem disconnects and returns OK on loss of DTR (default). Fax AT Commands AT+F Fax commands MultiMobile SoftGSM supports all Class 1 Fax commands. MTSGSM...

  • Page 35: Extended At Commands

    <ce> to be used when data calls are originated. Defined values Meaning <speed> 9600 bps (V.32) 9600 bps (V.110) <name> Asynchronous modem <ce> Transparent Non-transparent (RLP) MTSGSM Chapter 5 - AT Commands, S-Registers, and Error Codes...
  • Page 36 Error codes is returned as +CMS ERROR: <err>: Description The AT+CMGR command reads a message with location value <index> from preferred message storage <mem1> to the TE. Status of the message and the entire message data unit <pdu> is returned. MTSGSM...
  • Page 37 <CR>; after that PDU can be given. <ctrl-z> (in hex 0x1a) must be used to indicate the ending of PDU Defined values Meaning <length> Must indicate the number of octets coded in the TP layer data unit to be given. MTSGSM Chapter 5 - AT Commands, S-Registers, and Error Codes...
  • Page 38 Error codes is returned as +CME ERROR: <err>: Description The AT+CPBR command reads phonebook entries in location number range <index1>…<index2> from the current phonebook memory storage selected with AT+CPBS . If <index2> is left out only one location <index1> is returned. MTSGSM...
  • Page 39 The response is +CPMS: (list of supported <mem1>), ( list of supported <mem2>) Error code is returned as +CMS ERROR: <err>: Description The AT+CPMS command selects the memory storages <mem1> and <mem2> to be used for reading, writing etc. MTSGSM Chapter 5 - AT Commands, S-Registers, and Error Codes...
  • Page 40 Error codes is returned as +CME ERROR: <err>: Description The AT+CR command controls whether or not the extended format incoming call indication is used. When enabled, an incoming call is indicated to the TE with the unsolicited result code +CRING: <type> instead of the normal RING. MTSGSM...
  • Page 41 AT+CSMS=<mt> for mobile terminated AT+CSMS=<mo> for mobile originated AT+CSMS=<bm> for broadcast type messages. Defined values Meaning <service> GSM 03.40 and 03.41 1-127 Reserved Manufacturer specific <mt> <mo> <bm> Type not supported Type supported MTSGSM Chapter 5 - AT Commands, S-Registers, and Error Codes...

  • Page 42: S-Registers

    ASCII <CR>. Line feed character Description Defines what ASCII character is used for linefeed. Value Meaning 0-255 The ASCII value used for the linefeed character. The default value is 10 which corresponds to an ASCII <LF>. MTSGSM...
  • Page 43 A value of 1 means that the modem sends text responses and corresponds tO ATV1 . N.A. Not used N.A. Not used N.A. Not used Answer/Originate. A value of 0 means answer mode and a value of 1 means originate mode. MTSGSM Chapter 5 - AT Commands, S-Registers, and Error Codes...
  • Page 44 S30 specifies the maximum time that a data connection will be maintained if no data transfer occurs. The value is in tens of seconds. Value Meaning The inactivity timeout is disabled. This is the default value. 1-255 The maximum time to maintain a connection without any data transfer. MTSGSM...

  • Page 45: Error Codes

    Operation not allowed Operation not supported PH-SIM PIN required SIM not inserted SIM PIN required SIM PUK required SIM failure SIM busy SIM wrong Incorrect password Memory full Invalid index Not found MTSGSM Chapter 5 - AT Commands, S-Registers, and Error Codes...
  • Page 46 Invalid text mode parameter SIM not inserted SIM PIN necessary PH-SIM PIN necessary SIM failure SIM busy SIM wrong Memory failure Invalid memory index Memory full SMSC (message service center) address unknown No network service Network timeout Unknown error Manufacturer specific error MTSGSM...

  • Page 47: Chapter 6 - Troubleshooting

    Chapter 6 - Troubleshooting...

  • Page 48: Introduction

    GSM offers a wider range of features and functionality than other emerging technologies. GSM simplifies data transmission to allow laptop and palmtop computers to be connected to GSM phones. GSM provides integrated voice mail, high-speed data, fax, paging and short message services (SMS) capabilities.
  • Page 49 GSM offers unparalleled call privacy and fraud prevention. As well as the advantage of national and international roaming. In addition, GSM offers the best voice quality of any digital wireless standard. Independent laboratory & field test reports validate near wireline parity. MTSGSM...
  • Page 50 The GSM MoU Association exists to drive the promotion, development and deployment of the GSM standard as the world¹s leading digital platform for global mobile communications. As such, it addresses issues which collectively face members around the globe. MTSGSM...

  • Page 51: Windows 95/98 Faqs

    How this is done can be found in your Windows documentation or online at Microsoft at: http://support.microsoft.com/support/kb/.../0/15.asp?PR=ALL&T1=1d&FR=0&A=T&T=T&S=f . Note to Windows NT users: You must have Administrator privileges to install MultiMobile SoftGSM. MTSGSM Chapter 6 - Troubleshooting...

  • Page 52: Troubleshooting Procedures

    Data connection to the GSM network through Dial-up networking or other communications program fails 1. Ensure that your phone service has data services activated. 2. Ensure that you are using MultiMobile SoftGSM as your modem in the Dial-up networking session. MTSGSM...

  • Page 53: Chapter 7 - Warranty, Service, And Technical Support

    Chapter 7 - Warranty, Service, and Technical Support...

  • Page 54: Introduction

    The software is furnished to the Licensee for execution and use on a single computer system only and may be copied (with the inclusion of the Multi-Tech Systems, Inc. copyright notice) only for use on that computer system. The Licensee hereby agrees not to provide or otherwise make available any portion of this software in any form to any third party without the prior express written approval of Multi-Tech Systems, Inc.

  • Page 55: Limited Warranty

    Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

  • Page 56: Contacting Tech Support Via E-Mail

    Service If your tech support specialist decides that service is required, your MultiMobile SoftGSM can be sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems. Include the following with your MultiMobile SoftGSM: •...

  • Page 57: To Download A File

    Multi-Tech is a commercial user on the Internet, and we retrieve messages from our customers on a periodic basis. Multi-Tech’s presence includes a Web site at: http://www.multitech.com and an ftp site at: ftp://ftp.multitech.com MTSGSM Chapter 7 - Warranty, Service, and Technical Support...

  • Page 58: About The Multi-Tech Fax-Back Service

    (pages 1-4), or order basic modem operation and troubleshooting guides from the technical support and engineering index. Just enter the applicable FB Doc. # from the left column of the catalog. MTSGSM...

  • Page 59: Appendices

    Appendices...

  • Page 60: Appendix A - Understanding Gsm

    Data can be transmitted once a connection between the mobile user and the remote terminal has been established. Data can be sent over the GSM network in one of two modes: transparent mode or non-transparent mode. Figure B-1. Making a GSM Data Call MTSGSM...

  • Page 61: Non-Transparent Mode

    Only a very small number of modems are capable of encrypting data, and these carry a significant price premium. Because GSM is a digital technology, it is inherently more secure. As part of the GSM standard, both data and voice MTSGSM Appendices...
  • Page 62 LAN. With GSM digital technology, it can be more secure to use GSM as opposed to traditional analog modems, especially if logging to the corporate LAN from a different country. By default, all voice and data traffic sent across the GSM network is MTSGSM...
  • Page 63 GSM uses a technique called Time Division Multiple Access (TDMA) to divide the radio channel into 8 different time slots, 7 for voice or data calls, and 1 channel for call progress and control information. Under normal operation a voice or data call would use one of these time slots. MTSGSM Appendices...
  • Page 64 GSM carriers have created more than 7,500 new jobs in U.S. & Canada. • Two million new GSM customers around the world are added every month - that’s one new subscriber every second! 2 Million 155 Million 7,441 7,623 260 Million 136 Million MTSGSM...

  • Page 65: For More Information

    Nokia at http://www.club.nokia.com/ Nokia is one of the world’s leading GSM handset and infrastructure manufacturers. Nokia’s website provides information on GSM and current developments within the GSM industry. Nokia also publishes white papers and conference speeches on GSM. MTSGSM Appendices...
  • Page 66 MultiMobile SoftGSM User Guide MTSGSM...

  • Page 67: Glossary

    Glossary...
  • Page 68 Many network operators now operate hiring schemes for their subscribers who wish to roam internationally. Advances in phone technology will soon see the availability of phones that can work on different frequencies. This will eliminate the need to change phones when travelling outside North America. MTSGSM...

  • Page 69: Glossary

    (Note: always check with your service provider to ensure that they have the relevant roaming agreements. Many network operators will charge a premium for roaming services. Also, consult your network operator for advice on roaming call charges.) MTSGSM...
  • Page 70 V.110: An ITU standard for rate adaptation. Allow slow speed terminals (up to 19.2 Kbps) to connect to an ISDN Terminal Adapter. World Phone (Tri-band phone): A GSM term that represents a phone that can operate at 900, 1800 and 1900 MHz. X.25: A standard for packet switched data networks. MTSGSM...

  • Page 71: Gsm Acronyms

    CMIP Common Management Information Protocol Customer Management System CNIP Calling Number Identification Presentation CNIR Calling Number Identification Restriction CNMA Customer Network Management Access CONference Calling CONP Connected Number Identification Presentation CONR Connected Number Identification Restriction Customer Premises Equipment MTSGSM Glossary...
  • Page 72 EMC and Radio Matters Equivalent Radiated Power ETSI Technical Report European Telecommunication Standard ETSI European Telecommunications Standard Institute Frequency Division Duplex FDMA Frequency Division Multiple Access Functional Entity Forward Error Correction Frequency Hop Frames Multiple Access Follow-Me Diversion Freephone Fixed Satellite Service MTSGSM...
  • Page 73 International Mobile User Number Intelligent Network Intelligent Peripheral IRID Intended Recipient IDentification Presentation Interim Standard International Switching Center ISDN Integrated Service Digital Network lnter-Satellite Links International Standards Organisation ISSCC International Solid State Circuit Conference I-STP International Signalling Transfer Point Information Technology MTSGSM Glossary...
  • Page 74 Local Exchange Identifier Low Earth-Orbit (Satellite) Land Earth Station Call LIMiter (Service feature) LOCM LOCation Management Call LOGging (Service feature) Line-Of-Sight (path) M&PC Mobile & Personal Communications Medium Access Control layer Market Aspect Group Mobile Application Part MASs calling MTSGSM...
  • Page 75 North American Interest Group Network Element Function Network Performance N-STP National Signalling Transfer Point NTWK Network layer Originating Call Screening OFf net Access Off Net Calling ONE number Operations System Operations System Functions Open Systems Interconnection Operations Support System MTSGSM Glossary...
  • Page 76 Research and Development in Advanced Communications for Europe RACE Research in Advanced Communications in Europe RACH Random Access CHannel Radio Access System Radio Bearer Control Research & Development Centre for Radio Systems REVC REVerse Charging Radio Frequency RFTR Radio Frequency Transmission and Reception MTSGSM...
  • Page 77 2) Service Profile Management Service Profile Verification Specialised Resource Function Satellite Interest Group Service Switching Function Service Switching Point 1. Synchronous Transfer Mode 2. Synchronous Transport Module Type Approval Type Approval Authority TADIG Transfer Accounting Data Interchange Group MTSGSM Glossary...
  • Page 78 User-to-User Signalling Variable Bit Rate Virtual Channel Virtual Home Environment Visitor Location Register VLSI Very Large Scale Integration VMSC Visited Mobile services Switching Center TeleVOting Virtual Path Virtual Path Identifier VPLMN Visited Public Land Mobile Network Virtual Private Network MTSGSM...
  • Page 79 WARC World Administrative Radio Conference Wireless Local Loop Work Station Function MTSGSM Glossary...

  • Page 80: Index

    MultiMobile SoftGSM User Guide Index About the Internet ... 57 About the Multi-Tech Fax-Back Service ... 58 Applications supported ... 62 AT commands ... 30 BBS ... 56 Bulletin Board System (BBS) ... 56 Cables provided by MultiTech ... 8 Cellular phone subscriptions ...
  • Page 81 Phone-to-PC connection ... 13 Phonebook file ... 27 Phonebook record ... 23 Phonebook Utility Delete ... 24 New phonebook ... 24 New record ... 24 Read phonebook ... 25 Write phonebook ... 25 Radio Link Protocol (RLP) ... 61 Read phonebook ... 25 Recording MultiMobile SoftGSM Information ...

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