Verizon Wireless Quantum FiOS-G1100 User Manual

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FiOS

Quantum ™

Gateway

USER

GUIDE

Model FiOS-G1100

2016 Verizon Wireless

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Summary of Contents for Verizon Wireless Quantum FiOS-G1100

Page 2: Table Of Contents
CONTENTS INTRODUCTION WIRELESS SETTINGS Package Overview Contents Wireless Status System Basic Security Requirements Settings Features Advanced Getting to Security Settings Know Your Wireless MAC Gateway Authentication 802.11 Mode Other Advanced Wireless Options Guest Wi-Fi CONNECTING Settings YOUR GATEWAY Setting Up Your Gateway Computer Network...
Page 3 TABLE OF CONTENTS USING NETWORK CONFIGURING CONNECTIONS SECURITY SETTINGS Accessing Firewall Network Access Control Connections Port Forwarding Network Port Triggering (Home/Ofﬁ ce) DMZ Host Connection Remote Broadband Administration Connection Static NAT Wireless Access Point Security Log Connection Broadband Ethernet/Coax Connection SETTING PARENTAL CONTROLS Activating...
Page 4: Contents
CONTENTS CONFIGURING MONITORING ADVANCED SETTINGS YOUR GATEWAY Using Advanced Gateway Status Settings Advanced Status Utilities System Logging DNS Settings Full Status/System Network wide Monitoring Settings of Connections Routing Trafﬁ c Monitoring Date and Time Bandwidth Conﬁ guration Monitoring Settings TROUBLESHOOTING Troubleshooting 10.0 Tips...
Page 5 TABLE OF CONTENTS SPECIFICATIONS General 11.0 Speciﬁ cations LED Indicators 11.1 Environmental 11.2 Parameters NOTICES Regulatory 12.0 Compliance Notices © verizon.com/ﬁ os 2016 Verizon. All Rights Reserved.
Page 6: System Requirements
INTRODUCTION Package Contents System Requirements Features Getting to Know Your Gateway...
Page 7 01/ INTRODUCTION The Verizon FiOS Quantum™ Gateway lets you transmit and distribute digital entertainment and information to multiple devices in your home/ofﬁ ce. Your Gateway supports networking using coaxial cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful gateways available.
Page 8: Features
PACKAGE CONTENTS, SYSTEM REQUIREMENTS AND FEATURES 1.0/ PACKAGE CONTENT Your package contains: • The FiOS Quantum Gateway • Power adapter • LAN Ethernet cable (yellow) • WAN Ethernet cable (white) • Quick Start Guide 1.1/ SYSTEM REQUIREMENTS System and software requirements are: •...
Page 9 01/ INTRODUCTION – Ethernet supports speeds up to 1000 Mbps – MoCA 2.0 and 1.1 enabled to support speeds up to 700 Mbps over coaxial cable • Integrated wireless networking with 802.11b/g/n/ac access point featuring: – Enabled 802.11b capable speeds (based on device) –...
Page 10 FEATURES AND GETTING TO KNOW YOUR GATEWAY – Port forwarding – Port triggering – Access control – Advanced wireless protection featuring WPA2/WPA Mixed Mode, WEP 64/128 bit encryption, and MAC address ﬁ ltering • Options, including: – DHCP server – WAN interface auto-detection –...
Page 11 01/ INTRODUCTION – IGMP – Daylight savings time support 1.3/ GETTING TO KNOW YOUR GATEWAY 1.3a/ FRONT PANEL The front panel has two lighted indicators and a WPS (Wi-Fi Protected Setup) button. The Power/Internet light will be on and solid when your Gateway is turned on, connected to the Internet, and functioning normally.
Page 12: Getting To
GETTING TO KNOW YOUR GATEWAY If there is an error during the WPS pairing process, the wireless light ﬂ ashes red rapidly for two minutes after the error occurs. The WPS button can also be used to reboot the router. To perform a soft reboot, press and hold the WPS button for at least 10 seconds.
Page 14: Know Your
GETTING TO KNOW YOUR GATEWAY • USB - provides up to 500 mA at 5 VDC for attached devices. For example, you could charge a cell phone. In the future, with a ﬁ rmware upgrade, the USB host functionality may be available for other devices, such as external storage and cameras.
Page 15: Gateway
01/ INTRODUCTION 1.3d/ MOUNTING THE GATEWAY TO A WALL For optimum performance, the FiOS Quantum Gateway is designed to stand in a vertical upright position. Verizon does not recommend wall mounting the FiOS Quantum Gateway. However, if you wish to mount your Gateway, you can purchase a wall mount bracket from the Verizon FiOS Accessories Store at verizon.com/ﬁ...
Page 16 GETTING TO KNOW YOUR GATEWAY Mark the mounting holes, then remove the wall mount bracket from the wall. Drill holes for the screw anchors. Insert the screw anchors in the holes in the wall, then insert the screws into the screw anchors and tighten the screws. Leave screws extended about 0.2 inches from the wall.
Page 18: Setting Up
SETTING UP YOUR GATEWAY Connecting your Gateway and accessing its web-based Graphical User Interface (GUI) are both simple procedures. Accessing the GUI may vary slightly, depending on your device’s operating system and web browser.
Page 19 02/ CONNECTING YOUR GATEWAY 2.0/ SETTING UP YOUR GATEWAY There are three basic steps to setting up your Gateway: Connect your Gateway to the Internet Step 1: Connect your network device to your Gateway Step 2: Conﬁ gure your Gateway Step 3: Before you begin, if you are replacing an existing Gateway, disconnect it.
Page 20 SETTING UP YOUR GATEWAY • If connecting the WAN using coaxial cable, locate a coaxial cable and connect one end to the coax port on the back of your Gateway. Connect the other end of the coaxial cable to a coax wall jack. Tighten the coaxial cables by hand until snug.
Page 21 02/ CONNECTING YOUR GATEWAY If connecting a wireless device: • Access the Wi-Fi setting on your wireless device, then select your new Gateway using the wireless network name (ESSID) shown on the sticker located on the side of your Gateway. •...
Page 22 SETTING UP YOUR GATEWAY The ﬁ rst time you access your Gateway, an Easy Setup Wizard displays to help step you through the setup process. In the Admin Password ﬁ eld, enter the password that is printed next to the Administrator Password on the label on the side of your Gateway.
Page 23 02/ CONNECTING YOUR GATEWAY Click Next. The Personalize Your Wi-Fi Settings screen displays. Click on the check box next to Setup your Guest Wi-Fi (Optional) to personalize your Guest Wi-Fi Name and Password. For your protection, your Gateway is pre-set at the factory to use WPA2/WPA mixed mode (Wi-Fi Protected Access) encryption for your wireless network.
Page 24 SETTING UP YOUR GATEWAY AND COMPUTER NETWORK CONFIGURATION Click Continue. The Apply to Save Your Wi-Fi Settings screen appears. You have an option of saving the Wi-Fi settings as an image on your device by clicking the Save as Picture button.
Page 25 02/ CONNECTING YOUR GATEWAY The Congratulations! You’re All Set Up screen displays once your Gateway veriﬁ es the ﬁ nal settings and has successfully connected to the Internet and is ready for use. You can click on Main Router Settings to access the Main screen of the Gateway or click on Start Browsing and you will be directed to the Verizon.com website.
Page 26: Computer Network
COMPUTER NETWORK CONFIGURATION 2.1a/ CONFIGURING DYNAMIC IP ADDRESSING To conﬁ gure a computer to use dynamic IP addressing: WINDOWS 7/8 In the Control Panel, locate Network and Internet, then select View Network Status and Tasks. In the View your active networks – Connect or disconnect section, click Local Area Connection in the Connections ﬁ...
Page 27 02/ CONNECTING YOUR GATEWAY MACINTOSH OS X Click the Apple icon in the top left corner of the desktop. A menu displays. Select System Preferences. The System Preferences window displays. Click Network. Verify that Ethernet, located in the list on the left, is highlighted and displays Connected.
Page 28 COMPUTER NETWORK CONFIGURATION CONNECTING A WI-FI DEVICE USING WPS Wi-Fi Protected Setup (WPS) is an easier way for many devices to set up a secure wireless network connection. Instead of manually entering passwords or multiple keys on each wireless client, such as a laptop, printer, or external hard drive, your Gateway creates a secure wireless network.
Page 29 02/ CONNECTING YOUR GATEWAY Enable the protected setup by moving the selector to On. Use one of the following methods: • If your wireless client device has a WPS button, press the WPS button on your Gateway, then click the WPS button on your wireless device (client) to start the WPS registration process.
Page 30 COMPUTER NETWORK CONFIGURATION AND MAIN SCREEN Enter the PIN number in the Client WPS PIN ﬁ eld. The Client WPS PIN ﬁ eld is located in the section B - PIN Enrollment on the user interface. Click Register. • Alternatively, you can enter the Gateway’s PIN shown on this screen into the WPS user interface of your device, if this PIN mode is supported by your wireless device.
Page 31 02/ CONNECTING YOUR GATEWAY Select your Gateway’s wireless network name (SSID) from the device’s list of discovered wireless networks. When prompted, enter your Gateway’s wireless password (WPA2 key) into the device’s wireless settings. Your Gateway’s default wireless network name and wireless password are located are on the sticker on the side of your Gateway.
Page 32: Main Screen
MAIN SCREEN 2.2a/ MENU The Main menu links across the top of the page to the following conﬁ guration options and chapters: • Wireless Settings - Chapter 3 • My Network - Chapter 5 • Firewall - Chapter 6...
Page 33 02/ CONNECTING YOUR GATEWAY • Parental Controls - Chapter 7 • Advanced - Chapter 8 • System Monitoring - Chapter 9 2.2b/ STATUS This section displays the status of your Gateway’s local network (LAN) and Internet connection (WAN). BROADBAND CONNECTION Broadband Connection displays the state of the broadband connection: •...
Page 34 MAIN SCREEN The icon associated with the device displays to signify the device is active or shaded gray to indicate the device has not been active for several minutes. You can view the individual settings of each device by clicking its icon. VERIZON ZONE The Verizon Zone contains links to various Verizon web sites and other informational links.
Page 35: Wireless Settings
WIRELESS SETTINGS Overview Wireless Status Basic Security Settings Advanced Security Settings Wireless MAC Authentication 802.11 Mode Other Advanced Wireless Options Guest Wi-Fi Settings © verizon.com/ﬁ os 2016 Verizon. All Rights Reserved.
Page 36: Overview
OVERVIEW Wireless networking enables you to free yourself from wires and plugs, making your devices more accessible and easier to use. You can create a wireless network, including accessing and conﬁ guring wireless security options.
Page 37 03/ WIRELESS SETTINGS 3.0/ OVERVIEW Your Gateway provides you with wireless connectivity using the 802.11b, g, n, or ac standards. These are the most common wireless standards. 802.11b has a maximum data rate of 11 Mbps, 802.11g has a maximum data rate of 54 Mbps, 802.11n has a maximum data rate of 450 Mbps, and 802.11ac has a maximum data rate of 1300 Mbps.
Page 38 OVERVIEW 3.1/ WIRELESS STATUS Use the Wireless Status feature to view the status of your Gateway’s wireless network. To view the status: Access the Main page. You can quickly view your Gateway’s wireless status in the My Network column. This includes all devices that have recently accessed or are currently connected to the network.
Page 40: Wireless Status
WIRELESS STATUS On the Wireless Status page for either 2.4 GHz or 5 GHz, the following information displays: • Radio Enabled - displays whether the wireless radio is active. When the radio is not enabled, no wireless devices will be able to connect to the home network. •...
Page 41 03/ WIRELESS SETTINGS • WMM - displays if WMM is enabled on your Gateway. • Packets Received/Sent - displays the number of packets received and sent since the wireless capability was activated. 3.2/ BASIC SECURITY SETTINGS You can conﬁ gure the basic security settings for your Gateway’s wireless network.
Page 42 WIRELESS STATUS AND BASIC SECURITY SETTINGS To conﬁ gure the basic security radio, SSID and channel settings: On the Wireless Setting page, select Basic Security Settings. To activate the wireless radio, click the On radio button. If desired, enter a new name for the wireless network in the SSID ﬁ...
Page 43 03/ WIRELESS SETTINGS To conﬁ gure the basic Wi-Fi Security settings, select a Security option: WPA/WPA2 Mixed Mode If WPA/WPA2 Mixed Mode (Wi-Fi Protected Access) was selected, the WPA Key page displays. Selecting WPA/WPA2 Mixed Mode allows the security mode to be automatically set by the gateway based on the security capabilities of the client device.
Page 44: Basic Security
BASIC SECURITY SETTINGS To activate the group key update interval, select the Group Key Update Interval check box and set the interval time in seconds. Click Apply to save the changes. WPA2 If WPA2 (Wi-Fi Protected Access II) was selected, the WPA2 page displays.
Page 45 03/ WIRELESS SETTINGS If WEP was selected, the WEP Settings page displays. Warning: WEP provides a low level of security and is not recommended. Additionally, the WEP security setting will drop your Gateway’s wireless performance to a maximum data rate of 54 Mbps, and will disable Wi-Fi Protected Setup (WPS).
Page 46 BASIC SECURITY SETTINGS Note: Your Gateway’s recommended wireless security encryption is set to WPA2. This is the factory default. This section explains how to activate WEP (Wired Equivalent Privacy) wireless security. WEP is a signiﬁ cantly less robust security compared to WPA or WPA2 and is not recommended.
Page 47 03/ WIRELESS SETTINGS 3.3/ ADVANCED SECURITY SETTINGS You can change your advanced wireless security settings, such as conﬁ guring wireless encryption to help protect your network from unauthorized access or damage to your network devices; disable your SSID broadcast to secure your wireless trafﬁ c; stop your Gateway from broadcasting your SSID;...
Page 48: Advanced
ADVANCED SECURITY SETTINGS 3.3b/ LEVEL 1: SSID BROADCAST You can conﬁ gure your Gateway’s SSID broadcast capabilities to allow or disallow wireless devices from automatically using a broadcast SSID name to detect your Gateway wireless network. To enable or disable SSID broadcast: In the Advanced Settings page, locate the Level 2 section.
Page 49 03/ WIRELESS SETTINGS To enable SSID broadcasting, click the Enable radio button. SSID broadcast is enabled by default. The SSID of the wireless network will be broadcast to all wireless devices. To disable SSID broadcasting, click the Disable radio button. The public SSID broadcast will be hidden from all wireless devices.
Page 50: Security Settings
ADVANCED SECURITY SETTINGS To limit access: In the Advanced Settings page, locate the Level 2 section. To allow only devices with speciﬁ c MAC addresses, click the Wireless MAC Authentication link. The Wireless MAC Authentication page displays. For additional details, refer to the Wireless MAC Authentication section.
Page 51 03/ WIRELESS SETTINGS 3.4/ WIRELESS MAC AUTHENTICATION You can allow or deny access to your wireless network by specifying devices with speciﬁ c MAC addresses. To set wireless MAC authentication: On the Advanced Settings page, locate the Level 2 section and click the Wireless MAC Authentication link.
Page 52: Wireless Mac
WIRELESS MAC AUTHENTICATION...
Page 53 03/ WIRELESS SETTINGS Enter the MAC address of a device, then click Add. Repeat step 2 to add additional devices, as needed. To remove a speciﬁ c device’s MAC address, click the Remove button next to the speciﬁ c MAC address. When all changes are complete, click Apply to save changes.
Page 54: Mode
802.11 MODE To select the 802.11 Mode: On the Advanced Settings page, locate the Level 2 section and click the 802.11 Mode link. The 802.11 Mode page displays. Select the 2.4 GHz Wireless Mode as follows: • Compatibility – This is the default mode setting, providing a good balance of performance and compatibility with existing wireless devices.
Page 55 03/ WIRELESS SETTINGS 3.6/ OTHER ADVANCED WIRELESS OPTIONS You can view additional wireless options. Comment: Recommend leaving defaults as is unless otherwise directed. To view the options: In the Advanced Settings page, locate the Level 2 section and click Other Advanced Wireless Options link. A warning message displays.
Page 56: Other Advanced
OTHER ADVANCED WIRELESS OPTIONS View the following options: h f ll Caution: These settings should only be conﬁ gured by experienced network technicians. Changing the settings could adversely affect the operation of your Gateway and your local network.
Page 57 03/ WIRELESS SETTINGS • Group Key Update Interval – time interval used to update the WPA shared key (used to generate the group key) • Transmission Rate – displays status as Auto • Channel Width – Controls the bandwidth of the wireless signal •...
Page 58: Wireless Options
OTHER ADVANCED WIRELESS OPTIONS • RTS Threshold – controls the size of the data packet that the low level RF protocol issues to an RTS packet • MSDU Aggregation – enables or disables MSDU aggregation • MPDU Aggregation – enables or disables MPDU aggregation To access the WMM settings, click the WMM Settings link.
Page 59 03/ WIRELESS SETTINGS Click Yes. The WMM Settings page displays. To enable Wireless QoS (WMM), select the Enabled check box. To enable WMM Power Save, enable Wireless QoS (WMM) ﬁ rst, then enable WMM Power Save by selecting the Enabled check box.
Page 60: Guest Wi-Fi
GUEST WI-FI SETTINGS guest network SSID does not change when you make a change to your primary network SSID. The Gateway is shipped from the factory with Guest Wi-Fi turned off. The default SSID for Guest Wi-Fi is preconﬁ gured at the factory to the default wireless network name (ESSID) which is displayed on a sticker located at the side of the router followed by hyphen guest (-Guest).
Page 61 03/ WIRELESS SETTINGS 3.7a/ GUEST WI-FI To enable Guest Wi-Fi: From the Main menu, select Wireless Settings, then select Guest Wi-Fi Settings Select the Guest Wi-Fi tab Press the Edit button and enter a valid SSID and password Press Save to save changes Toggle the Guest Wi-Fi button to ON ©...
Page 62 GUEST WI-FI SETTINGS 3.7b/ GUEST DEVICES The devices on the Guest Wi-Fi network can be viewed on the Guest Devices page. If the admin toggles the button next to a device to OFF, that device will be blocked from accessing the Internet.
Page 64: Accessing My
ACCESSING MY NETWORK SETTINGS You can conﬁ gure the basic network settings for your Gateway’s network.
Page 65 04/ CONFIGURING MY NETWORK SETTINGS Caution: The settings described in this chapter should only be conﬁ gured by experienced network technicians. Changes could adversely affect the operation of your Gateway and your local network. 4.0/ ACCESSING MY NETWORK SETTINGS My Network allows you to view and manage your network connections and devices.
Page 66: Using My Network
USING MY NETWORK SETTINGS 4.1/ USING MY NETWORK SETTINGS You can access and conﬁ gure common network parameters: • Block this Device - Click Block this Device to quickly enable/disable a device from having Internet access. • Website Blocking - To block speciﬁ c websites, click Website Blocking.
Page 67 04/ CONFIGURING MY NETWORK SETTINGS • View Device Details - Click View Device Details to display the Device Information page and view the selected device’s information, such as IP Address, MAC address, Network Connection, Lease Type, Port Forwarding Services, and Windows Shared Folder as well as the Ping Test option.
Page 68: Using Network Connections
USING NETWORK CONNECTIONS Accessing Network Connections Network (Home/Ofﬁ ce) Connection Ethernet/Coax Connection Wireless Access Point Connection Broadband Ethernet/Coax Connection...
Page 69 05/ USING NETWORK CONNECTIONS Your Gateway supports various local area network (LAN) and wide area network (WAN), or Internet connections using Ethernet or coaxial cables. You can conﬁ gure aspects of the network and Internet connections as well as create new connections.
Page 70: Accessing
ACCESSING NETWORK CONNECTIONS Caution: The settings described in this chapter should only be conﬁ gured by experienced network technicians. Changes could adversely affect the operation of your Gateway and your local network. 5.0/ ACCESSING NETWORK CONNECTIONS You can access your network connections and view the connections by connection type.
Page 71 05/ USING NETWORK CONNECTIONS To view and edit the details of a speciﬁ c network connection, click the hyperlinked name or the action icon. The following sections detail the types of network connections that you can view. 5.1/ NETWORK (HOME/OFFICE) CONNECTION You can view the properties of your local network.
Page 72: Network Connections
NETWORK (HOME/OFFICE) CONNECTION Note: When a network connection is disabled, the formerly underlying devices connected to it will not be able to obtain a new DHCP address from that Gateway network interface. To view the connection: On the Network Connections page, click the Network (Home/Ofﬁ...
Page 73 05/ USING NETWORK CONNECTIONS Click Apply to save the changes. CONFIGURING THE HOME/OFFICE NETWORK To conﬁ gure the network connection: In the Network (Home/Ofﬁ ce) Properties page, click Settings. The conﬁ guration page displays. Conﬁ gure the following sections, as needed. GENERAL In the General section, verify the following information: •...
Page 74 NETWORK (HOME/OFFICE) CONNECTION • Network – displays the type of network connection. • Connection Type - displays the type of connection. • Physical Address - displays the physical address of the network card used for the network • MTU - speciﬁ es the Maximum Transmission Unit (MTU) speciﬁ...
Page 75 05/ USING NETWORK CONNECTIONS Verify the following information: • Status – displays the connection status of a speciﬁ c network connection. • Action – contains an icon that, when clicked, generates the next lower-level conﬁ guration page for the speciﬁ c network connection or network device.
Page 76 NETWORK (HOME/OFFICE) CONNECTION Once enabled and conﬁ gured, the DHCP server automatically assigns IP addresses to any network devices which are set to obtain their IP address dynamically. If DHCP Server is enabled on your Gateway, conﬁ gure the network devices as DHCP Clients.
Page 77 05/ USING NETWORK CONNECTIONS • End IP Address – Enter the last IP address in the IP range that the Gateway will automatically stop the IP address allocation at. The maximum end IP address range that can be entered is 192.168.1.254. If Windows Internet Naming Service (WINS) is being used, enter the WINS server address.
Page 78: Broadband
NETWORK (HOME/OFFICE) CONNECTION COMPLETE NETWORK CONNECTION CONFIGURATION UPDATES To save your changes click Apply. 5.2/ BROADBAND CONNECTION You can view the properties of your broadband connection (your connection to the Internet). This connection may be via either Ethernet or Coaxial cable. To view the connection settings: In the Network Connections page, click the Broadband Connection (Ethernet/Coax) link.
Page 80 ETHERNET/COAX CONNECTION 5.2a/ CONFIGURING THE ETHERNET/COAX CONNECTION To conﬁ gure the connection: In the Broadband Connection (Ethernet/Coax) Properties page, click Settings. The conﬁ guration page displays. Conﬁ gure the following settings, as needed. GENERAL Verify the following information: • Status - displays the connection status of the network. •...
Page 81 05/ USING NETWORK CONNECTIONS • MTU - speciﬁ es the largest packet size permitted for Internet transmissions: – Automatic - sets the MTU (Maximum Transmission Unit at 1500) – Automatic by DHCP - sets the MTU according to the DHCP connection –...
Page 82: Wireless
ETHERNET/COAX CONNECTION To enable or disable the Coax link, click Disable or Enable. To view the devices connected using the coaxial cable, click the Go to WAN Coax Stats link. COMPLETE ALL ETHERNET/COAX CONNECTION CONFIGURATION UPDATES To save your changes: Click Apply.
Page 84: Access Point
WIRELESS ACCESS POINT CONNECTION To disable the connection, click Disable. To rename the connection, enter a name in the Name ﬁ eld. Click Apply to save the changes. Reboot your Gateway. 5.3a/ CONFIGURING WIRELESS ACCESS POINT PROPERTIES To conﬁ gure the connection: In the Wireless Access Point Properties page, click Settings.
Page 85 05/ USING NETWORK CONNECTIONS Verify the following information: • Status - displays the connection status of the network. • Network – displays the type of network connection. • Connection Type - displays the type of connection. • Physical Address - displays the physical address of the network card used for the network.
Page 86: Broadband
WIRELESS ACCESS POINT CONNECTION AND BROADBAND ETHERNET/COAX CONNECTION – Manual - allows you to manually set the MTU Click Apply to save changes. 5.4/ BROADBAND ETHERNET/COAX CONNECTION A Broadband Ethernet connection connects computers to your Gateway using Ethernet cables. The connections are either direct or use network hubs and switches.
Page 87: Ethernet/Coax
05/ USING NETWORK CONNECTIONS To rename the network connection, enter the new name in the Name ﬁ eld. Click Apply to save changes. 5.4a/ CONFIGURING THE ETHERNET/COAX CONNECTION To conﬁ gure the connection: In the Broadband Connection (Ethernet/Coax) Properties page, click Settings. The conﬁ guration page displays. ©...
Page 88: Connection
BROADBAND ETHERNET/COAX CONNECTION Conﬁ gure the following settings, as needed. GENERAL Verify the following information: • Status - displays the connection status of the network • Network – displays the type of network connection • Connection Type - displays the type of connection •...
Page 89 05/ USING NETWORK CONNECTIONS – Automatic by DHCP - sets the MTU according to the DHCP connection – Manual - allows you to manually set the MTU COAX LINK To set the Channel, select the coax link channel as 1 to 3. Select the On or Off radio button in the Auto Detection ﬁ...
Page 90: Ethernet/Coax
BROADBAND ETHERNET/COAX CONNECTION INTERNET PROTOCOL In the Internet Protocol section, specify one of the following: • No IP Address – the connection has no IP address. This is useful if the connection operates under a bridge. • Obtain an IP Address Automatically – the network connection is required by Verizon to obtain an IP address automatically.
Page 91: Ethernet/Coax
05/ USING NETWORK CONNECTIONS ROUTING MODE COMPLETE ALL ETHERNET/COAX CONNECTION CONFIGURATION UPDATES To save your changes: Click Apply. © verizon.com/ﬁ os 2016 Verizon. All Rights Reserved.
Page 92: Configuring Security Settings
CONFIGURING SECURITY SETTINGS Firewall Access Control Port Forwarding Port Triggering DMZ Host Remote Administration Static NAT Security Log...
Page 93: The Internet
06/ CONFIGURING SECURITY SETTINGS Your Gateway’s security suite includes comprehensive and robust security services, such as stateful packet inspection, ﬁ rewall security, user authentication protocols, and password protection mechanisms. These and other features help protect your computers from security threats on the Internet.
Page 94: Firewall
FIREWALL This chapter covers the following security features: • Firewall - select the security level for the ﬁ rewall. • Access Control - restrict access from the local network to the Internet. • Port Forwarding - enable access from the Internet to speciﬁ ed services provided by computers on the local network.
Page 95 06/ CONFIGURING SECURITY SETTINGS Additional features, including surﬁ ng restrictions and access control, can also be conﬁ gured locally through the user interface or remotely by a service provider. The ﬁ rewall regulates the ﬂ ow of data between the local network and the Internet.
Page 96 FIREWALL regardless HTTP access from the Internet to the local network is blocked or permitted. It is the origin of the request, not subsequent responses to this request, which determines whether a session can be established. 6.0a/ SETTING FIREWALL CONFIGURATION You can select a maximum, typical, or minimum security level to block, limit, or permit all trafﬁ...
Page 97 06/ CONFIGURING SECURITY SETTINGS 6.0b/ SPECIFYING GENERAL SETTINGS FOR IPV4 OR IPV6 To set your ﬁ rewall conﬁ guration: From the Firewall General settings page click on desired IPv6 option to conﬁ gure IPv6 security: © verizon.com/ﬁ os 2016 Verizon. All Rights Reserved.
Page 98: Access Control
ACCESS CONTROL Select a security level by clicking one of the radio buttons. Using the Minimum Security setting may expose the local network to signiﬁ cant security risks, and should only be used for short periods of time to allow temporary network access. Click Apply to save changes.
Page 100: Port Forwarding
ACCESS CONTROL AND PORT FORWARDING To apply the rule to: • All networked devices - select Any. • Speciﬁ c devices only - select User Deﬁ ned, then click Add and create a network object. In the Protocol ﬁ eld, select the Internet protocol to be allowed or blocked.
Page 101 06/ CONFIGURING SECURITY SETTINGS • To remove an access restriction, select the service and click Remove. The service is removed from the Access Control table. 6.2/ PORT FORWARDING You can activate port forwarding to expose the network to the Internet in a limited and controlled manner.
Page 102: Port Forwarding And Port Triggering
PORT FORWARDING AND PORT TRIGGERING To create a new rule, select the IP address in the Select IP from Menu drop down. Select the application in the Application to Forward drop down. Click Add. The rule displays in the Applied Rules section. Click Apply to save changes.
Page 103: Port Triggering
06/ CONFIGURING SECURITY SETTINGS If needed, to select a port to forward communication to, select an option in the Forward to Port list box. If a single port or range of ports is selected, a text box displays. Enter the port numbers. To schedule the rule, select either Always or User Deﬁ...
Page 104: Remote Administration
PORT TRIGGERING AND REMOTE ADMINISTRATION To resolve the conﬂ ict, a port triggering entry must be deﬁ ned, which allows inbound trafﬁ c on UDP port 3333 only after a network host generated trafﬁ c to UDP port 2222. This results in your Gateway accepting the inbound trafﬁ...
Page 105: Dmz Host
06/ CONFIGURING SECURITY SETTINGS Enter the service name then conﬁ gure its inbound and outbound trigger ports. Click Apply to save User Deﬁ ned changes. The Port Triggering page displays. Click Apply again to save all changes. 6.4/ DMZ HOST DMZ Host allows a single device on your primary network to be fully exposed to the Internet for special purposes like Internet gaming.
Page 106 DMZ HOST Warning: Enabling DMZ Host is a security risk. When a device on your network is a DMZ Host, it is directly exposed to the Internet and loses much of the protection of the ﬁ rewall. If it is compromised, it can also be used to attack other devices on your primary network.
Page 107 06/ CONFIGURING SECURITY SETTINGS 6.5/ REMOTE ADMINISTRATION Caution: Enabling Remote Administration places your Gateway network at risk from outside attacks. You can access and control your Gateway not only from within the local network, but also from the Internet using Remote Administration. You can allow incoming access to the following: •...
Page 108: Remote
REMOTE ADMINISTRATION AND STATIC NAT To enable remote administration: Select Remote Administration. To enable access, select the check box. Click Apply to save changes. To remove access, clear the check box. Click Apply again to save changes.
Page 109: Static Nat
06/ CONFIGURING SECURITY SETTINGS 6.6/ STATIC NAT Static NAT allows devices located behind a ﬁ rewall that is conﬁ gured with private IP addresses to appear to have public IP addresses to the Internet. This allows an internal host, such as a web server, to have an unregistered (private) IP address and still be accessible over the Internet.
Page 110: Security Log
STATIC NAT AND SECURITY LOG Select a source address in the Specify Address ﬁ eld or enter an IP address in the text box. Enter the public IP address. If using port forwarding, select the Enable Port Forwarding for Static NAT check box. Click Apply to save changes.
Page 111 06/ CONFIGURING SECURITY SETTINGS The security log reports the following information: • Time - based on the date and time in your Gateway • Event Type - consists of ﬁ rewall information, ﬁ rewall setup, and system log • Log Level - describes the event that occurred, such as a fragmented packet or parental controls.
Page 112 SECURITY • Default policy – a packet has been accepted/blocked according to the default policy. • Defragmentation failed – the fragment has been stored in memory and blocked until all fragments have arrived and defragmentation can be performed. • DHCP request – your Gateway sent a DHCP request (depends on the distribution).
Page 113 06/ CONFIGURING SECURITY SETTINGS • Fragmented packet, no memory – a packet has been blocked because there is no memory for fragments. • Fragmented packet, overlapped – a packet has been blocked because, after defragmentation, there were overlapping fragments. • Fragmented packet, packet exceeds –...
Page 114: Controls
SECURITY • Multicast IGMP connection – a multicast packet has been accepted. • NAT Error: Connection pool is full - No connection created – a connection has not been created because the connection pool is full. • NAT Error: Conﬂ ict mapping already exists – a conﬂ ict occurred because the NAT mapping already exists, so NAT failed.
Page 115 06/ CONFIGURING SECURITY SETTINGS • UDP ﬂ ood protection – a packed has been blocked, stopping a UDP ﬂ ood. • User authentication – a message arrived during login time, including both successful and failed authentication. • Wildcard connection hooked – debug message regarding connection.
Page 116 SECURITY In the Accepted Events section, select the type of activities that generates a log message: • Accepted Incoming Connections – generates a log message for each successful attempt to establish an inbound connection to the local network.
Page 117 06/ CONFIGURING SECURITY SETTINGS • Accepted Outgoing Connections - generates a log message for each successful attempt to establish an outbound connection to the public network. In the Blocked Events section, select the type of blocked events you want logged. To log a message for each remote administration connection attempt, click the Remote Administration Attempts check box.
Page 118: Setting Parental Controls
SETTING PARENTAL CONTROLS Activating Parental Controls Rule Summary...
Page 119 07/ SETTING PARENTAL CONTROLS The abundance of harmful information on the Internet poses a serious challenge for employers and parents alike as they ask “How can I regulate what my employee or child does on the Internet?” With that question in mind, your Gateway’s Parental Controls were designed to allow control of Internet access on all locally networked devices.
Page 120 ACTIVATING PARENTAL CONTROLS 7.0/ ACTIVATING PARENTAL CONTROLS You can create a basic access policy for any computer or device on your Gateway network. Parental controls limit Internet access to speciﬁ c websites based on a schedule that you create. Access can be limited on speciﬁ c websites or keywords embedded in a website.
Page 121 07/ SETTING PARENTAL CONTROLS To remove a device from the Selected Devices list box, select the device, then click Remove. The device displays in the Networked Computer/Device list box. In Step 2, click one of the following options in the Limit Access By section: •...
Page 122 ACTIVATING PARENTAL CONTROLS AND RULE SUMMARY Create a schedule by selecting the days of the week when the rule will be active or inactive. Set the time when the rule will be active or inactive, then specify the start time and end time. Create a rule name and description.
Page 124: Configuring Advanced Settings
CONFIGURING ADVANCED SETTINGS Using Advanced Settings Utilities DNS Settings Network Settings Routing Date and Time Conﬁ guration Settings...
Page 125 08/ CONFIGURING ADVANCED SETTINGS Advanced settings cover a wide range of sophisticated conﬁ gurations for your Gateway’s ﬁ rmware and network. © verizon.com/ﬁ os 2016 Verizon. All Rights Reserved.
Page 126: Using Advanced
USING ADVANCED SETTINGS AND UTILITIES Caution: Many of the settings described in this section should only be conﬁ gured by experienced network technicians. Changes could adversely affect the operation of your Gateway and local network. 8.0/ USING ADVANCED SETTINGS You can access the following settings: Utilities Date &...
Page 127 08/ CONFIGURING ADVANCED SETTINGS Select a topic by clicking the topic name. 8.1/ UTILITIES You can access the following advanced settings: • Diagnostics – performs diagnostic tests • Restore Defaults – resets your Gateway to it default settings • Reboot Router – restarts your Gateway •...
Page 128: Utilities
UTILITIES • Local Administration – allows you to grant local SSH access • Remove Administration – detailed in Chapter 6 Conﬁ guring Your Network Settings 8.1a/ DIAGNOSTICS You can use diagnostics to test network connectivity. To diagnose network connectivity: Select Diagnostics in the Advanced page. To ping an IP address, enter the IP address or domain name in the Destination ﬁ...
Page 129 08/ CONFIGURING ADVANCED SETTINGS Click Close to exit the session. 8.1b/ RESTORE DEFAULTS You can restore your conﬁ guration settings to your Gateway factory default settings. Restoring the default settings erases the current conﬁ guration, including user deﬁ ned settings and network connections.
Page 130 UTILITIES To save your current conﬁ guration ﬁ le, click Save Conﬁ guration File. To restore the factory default settings, click OK. The factory default settings are applied and your Gateway restarts. Once complete, the Login page for the First Time Easy Setup Wizard displays.
Page 131 08/ CONFIGURING ADVANCED SETTINGS 8.1d/ MAC CLONING A MAC address is a hexadecimal code that identiﬁ es a device on a network. All networkable devices have a unique MAC address. When replacing a network device on your Gateway, you can simplify the installation process by copying the MAC address of the existing device to your Gateway.
Page 132 UTILITIES 8.1e/ ARP TABLE You can view the IP and MAC addresses of each DHCP connection. To view the IP and MAC addresses: Select ARP Table. Review the IP and MAC address for each device. When complete, click Close. 8.1f/ USERS You can view the users that can currently access your wireless network.
Page 133 08/ CONFIGURING ADVANCED SETTINGS To view users: Select Users in the Advanced page. In the Login Conﬁ guration section, enter the maximum number of unsuccessful login attempts. To edit usernames and passwords, click the Edit icon in the Action column. The User Settings page displays. ©...
Page 134 UTILITIES To edit the username and set a new password, as needed. To add a new user, specify the following parameters: • Full Name - name of the user. • User Name – name the user enters to remotely access the home or ofﬁ...
Page 135 08/ CONFIGURING ADVANCED SETTINGS 8.1g/ LOCAL ADMINISTRATION You can grant local access on a speciﬁ c port. To grant access: Select Local Administration in the Advanced page. To grant access, select the check box for the speciﬁ c SSH access. Click Apply to save changes.
Page 136: Dns Settings
DNS SETTINGS AND NETWORK SETTINGS 8.2/ DNS SETTINGS You can view and manage the DNS server host name and IP address as well as add a new computer. The DNS server does not require conﬁ guration. 8.2a/ DYNAMIC DNS Typically, when connecting to the Internet, your router is assigned an unused public IP address from a pool, and this address changes periodically.
Page 138: Network
NETWORK SETTINGS Conﬁ gure the following parameters: • Host Name – enter the full domain name for your Dynamic DNS domain. • Provider – select the Dynamic DNS account provider from the menu. • User Name – enter your user name for your Dynamic DNS account.
Page 139 08/ CONFIGURING ADVANCED SETTINGS To view and add computers stored in the DNS table, click Add DNS Entry. The Add DNS Entry page displays. In the Host Name ﬁ eld, enter the name of the computer, then enter the IP address and click Apply to save changes. The DNS Server page displays.
Page 140 NETWORK SETTINGS • UPnP – checks the validity of all UPnP services and rules • Port Forwarding Rules – displays port forwarding rules 8.3a/ NETWORK OBJECTS Network objects deﬁ ne a group, such as a group of computers, on your Gateway network by MAC address, IP address, and /or host name.
Page 142 NETWORK SETTINGS AND ROUTING In the Description ﬁ eld, enter a name for the network object. Click Add. The Edit Item page displays. Select the type of network object as IP address, IP subnet, IP range, MAC address, host name, DHCP option, or protocol, and click Apply to save changes.
Page 143 08/ CONFIGURING ADVANCED SETTINGS UPnP services are not deleted when disconnecting a computer without proper shutdown of the UPnP applications, such as messenger. Services may often not be deleted and eventually this leads to the exhaustion of rules and services, and no new services can be deﬁ ne. The cleanup feature locates the invalid services and removes them, preventing services exhaustion.
Page 144: Routing
ROUTING 8.3c/ PORT FORWARDING RULES You can view, modify, and delete port forwarding rules. To access the rules: Select Port Forwarding Rules in the Advanced page. To edit a protocol rule, click the Edit icon in the Action column. The Edit Service page displays.
Page 145 08/ CONFIGURING ADVANCED SETTINGS Modify the Service Name and Service Description, as needed. To modify the current protocol, click the Edit icon in the Action column. To add server ports, click Add Server Ports. Click Apply to save changes. © verizon.com/ﬁ...
Page 146 ROUTING 8.4/ ROUTING You can conﬁ gure the following settings: • IPv6 – enables IPv6 support. • Routing – manages the routing and IP address distribution rules. • IP Address Distribution - adds computers conﬁ gured as DHCP clients to the network 8.4a/ IPv6 Use the IPv6 feature settings to enable, disable, or conﬁ...
Page 147 08/ CONFIGURING ADVANCED SETTINGS Select Enable under the Enable IPv6 Support option. (Once IPv6 is enabled the default setting will be IPv6 WAN as DHCPv6 and IPv6 LAN as Stateless). Select the appropriate IPv6 connection method from the drop-down list, as shown below to specify the method to be used to obtain your WAN IPv6 Address.
Page 148 ROUTING Note: The Internet IPv6 service is required for this feature to work over the Internet. To disable the IPv6 service click on the “Disable” option as shown below and click Apply to have changes take effect. Once conﬁ gured using valid IPv6 WAN and LAN conﬁ gurations you should not see any errors when you click on the “Apply”...
Page 150 ROUTING STATIC - WAN IPv6 ADDRESS CONNECTION The IPv6 WAN Static conﬁ gurations are IPv6 settings that you enter manually. These speciﬁ c IPv6 addresses and settings are not expected to change frequently. To conﬁ gure IPv6 WAN Static mode, select the Static option on the IPv6 Conﬁ...
Page 151 08/ CONFIGURING ADVANCED SETTINGS • IPv6 WAN Address • Preﬁ x Length (A numeric value between 16 and 128) • Default Gateway • Primary DNS Server • Secondary DNS Server After entering all appropriate IPv6 settings click Apply to have changes take effect. STATIC - WAN IPv6 ADDRESS CONNECTION To conﬁ...
Page 152 ROUTING • IPv6 LAN Conﬁ guration (select Stateful from the drop- down list) as shown in drop-down list and page below: • LAN Preﬁ x • LAN IPv6 Link Local Address (automatically populated) • LAN IPv6 Address Range (start and end) •...
Page 153 08/ CONFIGURING ADVANCED SETTINGS Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Conﬁ guration (select Stateless from the drop- down list) as shown in drop-down list and page below: •...
Page 154 ROUTING After entering all appropriate IPv6 settings click Apply to have changes take effect. DHCPv6 - WAN IPv6 ADDRESS CONNECTION The IPv6 WAN DHCPv6 conﬁ gurations are IPv6 settings that you enter that will allow your IPv6 connection to be updated by the ISP as needed.
Page 155 08/ CONFIGURING ADVANCED SETTINGS Check to either ‘Obtain IPv6 DNS Server address automatically’, or to ‘Use the following IPv6 DNS Server addresses’ After entering all appropriate IPv6 settings click Apply to have changes take effect. DHCPv6 WAN WITH LAN IPv6 STATEFUL (DHCPv6) SETTINGS: To conﬁ...
Page 156 ROUTING • LAN Preﬁ x • LAN IPv6 Link Local Address (automatically populated) • LAN IPv6 Address Range (start and end) • Router Advertisement Lifetime (minutes between 0-150) • IPv6 Address Lifetime (minutes between 3-150) • Interfaces - check one or more of the box(s) to apply IPv6 LAN settings to the selected interfaces: –...
Page 157 08/ CONFIGURING ADVANCED SETTINGS Specify the Stateless settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Conﬁ guration (select Stateless from the drop- down list) as shown in drop-down list and page below: •...
Page 158 ROUTING LAN IPv6 CONFIGURATION WITHOUT AN IPv6 WAN CONNECTION: To conﬁ gure IPv6 to use either the IPv6 LAN Stateful or Stateless mode without using an IPv6 Internet WAN connection, select the None option on the IPv6 Conﬁ guration Control Page as shown below: After entering all appropriate IPv6 settings click Apply to have changes take effect.
Page 159 08/ CONFIGURING ADVANCED SETTINGS Specify the Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Conﬁ guration (select Stateful from the drop- down list) as shown in drop-down list and page below: •...
Page 160 ROUTING • Router Advertisement Lifetime (minutes between 0-150) • Interfaces - check one or more of the box(s) to apply IPv6 LAN settings to the selected interfaces: – Ethernet/Coax IPv6 Enabled – Wireless Access Point 1 IPv6 Enabled – Wireless Access Point 2 IPv6 Enable After entering all appropriate IPv6 settings click Apply to have changes take effect.
Page 161 08/ CONFIGURING ADVANCED SETTINGS • IPv6 LAN Conﬁ guration (select Stateless from the drop- down list) as shown in drop-down list and page below: • LAN IPv6 Link Local Address (automatically populated) • Router Advertisement Lifetime (minutes between 0-150) • Interfaces - check one or more of the box(s) to apply IPv6 LAN settings to the selected interfaces: –...
Page 162 ROUTING To add a new Gateway, click Add New Route.
Page 163 08/ CONFIGURING ADVANCED SETTINGS Specify the following parameters: • Name – select the network type. • Destination - enter the destination IP of the destination host, subnet address, network address, or default route. The destination for a default route is 0.0.0.0. •...
Page 164 ROUTING as taken. At this point, the host is conﬁ gured with an IP address for the duration of the lease. The host can renew an expiring lease or let it expire. If it renews a lease, the host receives current information about network services, as it did during the original lease, allowing it to update its network conﬁ...
Page 165 08/ CONFIGURING ADVANCED SETTINGS To view a summary of the services provided by the DHCP server: Select IP Address Distribution in the Advanced page. DHCP SERVER SETTINGS You can edit the DHCP server settings for a device. To edit the settings: On the IP Address Distribution page, click the Edit icon in the Action column.
Page 166 ROUTING To enable the DHCP server, select DHCP Server in the IP Address Distribution ﬁ eld. Once enabled, the DHCP server provides automatic IP assignments (IP leases) based on the preset IP range deﬁ ned below. To conﬁ gure the DHCP server complete the following ﬁ elds: •...
Page 167 08/ CONFIGURING ADVANCED SETTINGS Click Apply to save changes. DHCP CONNECTIONS You can view a list of the connections currently assigned and recognized by the DHCP server. In addition, you can add a new connection with a ﬁ xed IP address. Note: The ﬁ...
Page 168: Date And Time
DATE AND TIME To deﬁ ne a new Static Connection with a ﬁ xed IP address, click Add Static Connection. Enter the host name. Enter the ﬁ xed IP address to be assigned. Enter the MAC address of the network interface of the computer used with this DHCP static connection.
Page 169 08/ CONFIGURING ADVANCED SETTINGS 8.5a/ DATE AND TIME SETTINGS You can set the time zone and enable automatic time updates. To conﬁ gure the settings: Select Date and Time in the Advanced page. Select the local time zone. Your Gateway automatically detects daylight saving times for selected time zone.
Page 170 DATE AND TIME Enter the IP address or domain name of the time server, then click Apply to save changes. 8.5b/ SCHEDULER RULES Scheduler rules are used for limiting the activation of ﬁ rewall rules to speciﬁ c time periods. The time periods are either for days of the week or for hours of each day based on activity or inactivity.
Page 172: Conﬁ Guration
CONFIGURATION SETTINGS Enter the name of the rule. In the Rule Settings section, specify if the rule is active at the scheduled time or inactive at the scheduled time. Click the Add Rule Schedule. The Edit Rule Schedule page displays. Select the active or inactive days of the week.
Page 173 08/ CONFIGURING ADVANCED SETTINGS Enter the start and end time, then click Apply to save changes. Click Apply again to save the rule schedule. 8.6/ CONFIGURATION SETTINGS You can conﬁ gure the following conﬁ guration settings: • Conﬁ guration File – used for ﬁ le backups and restoring conﬁ...
Page 174 CONFIGURATION SETTINGS To save the current conﬁ guration to a ﬁ le, click Save Conﬁ guration File. The conﬁ guration ﬁ le is saved to you web browser’s download folder. To load a previously saved conﬁ guration ﬁ le, click Load Conﬁ...
Page 175 08/ CONFIGURING ADVANCED SETTINGS In the Router Status section, conﬁ gure the following: • Wireless Broadband Route’s Hostname – enter the host name or URL address of your Gateway. Both names are the same. • Local Domain – view the local domain of the network. In the Wireless Broadband Router section, conﬁ...
Page 176 CONFIGURATION SETTINGS • Automatic Refresh of System Monitoring Web Pages – activates the automatic refresh of system monitoring web pages. • Prompt for Password when Accessing via LAN – causes your Gateway to ask for a password when trying to connect to the network.
Page 177 08/ CONFIGURING ADVANCED SETTINGS • Allowed Capacity before Email Notiﬁ cation – specify the capacity before an email notiﬁ cation is sent. • System Log Buffer Size – specify the size of the system log buffer. • Remote System Notify Level – specify the type of information, such as none, error, warning, and information, received for remote system logging.
Page 178 CONFIGURATION SETTINGS • Allowed Capacity before Email Notiﬁ cation – specify the capacity before an email notiﬁ cation is sent. • System Log Buffer Size – specify the size of the system log buffer. • Remote System Notify Level – specify the type of information, such as none, error, warning, and information, received for remote system logging.
Page 179 08/ CONFIGURING ADVANCED SETTINGS To emulate the speed and duplex conﬁ guration of the port with which it’s communicating, select Auto or select the port speed and duplicity. Click Apply to save changes. © verizon.com/ﬁ os 2016 Verizon. All Rights Reserved.
Page 180: Monitoring Your Gateway
MONITORING YOUR GATEWAY Gateway Status Advanced Status System Logging Full Status/System wide Monitoring of Connections Trafﬁ c Monitoring Bandwidth Monitoring...
Page 181 09/ MONITORING YOUR GATEWAY System Monitoring displays system information, including basic settings, system log, key network device parameters and network trafﬁ c statistics. © verizon.com/ﬁ os 2016 Verizon. All Rights Reserved.
Page 182: Advanced Status
GATEWAY STATUS AND ADVANCED STATUS 9.0/ GATEWAY STATUS You can view the basic settings of your Gateway. To view the basic settings: Select System Monitoring in the Main menu. The Router Status page displays. To refresh the page, click Refresh.
Page 183: System Logging
09/ MONITORING YOUR GATEWAY To continuously refresh the page, click Automatic Refresh 9.1/ ADVANCED STATUS You can view the details and status of: • System Logging • Full Status/System wide Monitoring of Connections • Trafﬁ c Monitoring • Broadband Monitoring To view the advanced status: Select Advanced Status.
Page 184 SYSTEM LOGGING AND FULL STATUS/ SYSTEM WIDE MONITORING OF CONNECTIONS 9.2/ SYSTEM LOGGING System logging provides a view of the most recent activity of your Gateway. In addition, you can view additional logs, such as the security, advanced, ﬁ rewall, WAN, DHCP, and LAN DHCP. To view the system log: In the Advanced Status page, click the System Logging link.
Page 185: Full Status/System
09/ MONITORING YOUR GATEWAY 9.3/ FULL STATUS/SYSTEM WIDE MONITORING OF CONNECTIONS You can view a summary of the monitored data collected for your Gateway. To view your Gateway’s full system status: In the Advanced Status page, click Full Status/System wide Monitoring of Connections.
Page 186: Trafﬁ C
TRAFFIC MONITORING AND BANDWIDTH MONITORING To refresh the page, click Refresh. To continuously refresh the page, click Automatic Refresh 9.4/ TRAFFIC MONITORING Your Gateway continually monitors trafﬁ c in the local area network and between the local network and the Internet. You can view up to the second statistical information about data received from and transmitted to the Internet as well as data received from and transmitted to computers in the local network.
Page 187: Bandwidth
09/ MONITORING YOUR GATEWAY To refresh the page, click Refresh. To continuously refresh the page, click Automatic Refresh 9.5/ BANDWIDTH MONITORING You can view and monitor the recorded bandwidth usage measured in Kbps. To view the bandwidth: In the Advanced Status page, select Bandwidth Monitoring. To refresh the page, click Refresh.
Page 188: Troubleshooting
TROUBLE SHOOTING 10.0 Troubleshooting Tips 10.1 Frequently Asked Questions...
Page 189: Troubleshooting
10/ TROUBLESHOOTING This chapter lists solutions for issues that may be encountered while using your Gateway as well as frequently asked questions. © verizon.com/ﬁ os 2016 Verizon. All Rights Reserved.
Page 190: Tips
TROUBLESHOOTING TIPS Note: The advanced settings should only be conﬁ gured by experienced network technicians to avoid adversely affecting the operation of your Gateway and your local network. 10.0/ TROUBLESHOOTING TIPS 10.0a/ IF YOU ARE UNABLE TO CONNECT TO THE INTERNET: •...
Page 191 10/ TROUBLESHOOTING • Try turning your network device’s Wi-Fi off and on and try to connect. • If you have made any changes in your network settings and turning your network device’s Wi-Fi off and on does not help, try to restart your network device.
Page 192 TROUBLESHOOTING TIPS • Using the tip of a ballpoint pen or pencil, press and hold the Reset button on the back of your Gateway for three seconds. • Access the GUI and navigate to the Advanced Settings page. Select the Restore Defaults option. After saving your conﬁ guration, if desired, click the Restore Defaults button.
Page 193 10/ TROUBLESHOOTING 10.0d/ TIMEOUT ERROR OCCURS WHEN ENTERING THE URL OR IP ADDRESS Verify the following: • All computers are working properly. • IP settings are correct. • Gateway is on and connected properly. • Gateway settings are the same as the computer. 10.0e/ FRONT LIGHTED INDICATORS Flash Speed...
Page 194 TROUBLESHOOTING TIPS AND FREQUENTLY ASKED QUESTIONS Wireless Light • Solid white – Wi-Fi is on Additional Functions when pressing WPS button: • Slow ﬂ ash white – When the WPS button is pressed, the Wireless Light slowly ﬂ ashes white, while waiting for a WPS device to connect.
Page 195 10/ TROUBLESHOOTING • Fast ﬂ ash green – Indicates network activity. The trafﬁ c can be in either direction. LAN Ethernet – Upper LED • Unlit – Indicates no 1 Gbps link • Solid green – Indicates 1 Gbps link •...
Page 196: Frequently
FREQUENTLY ASKED QUESTIONS 10.1/ FREQUENTLY ASKED QUESTIONS 10.1a/ I’VE RUN OUT OF ETHERNET PORTS ON MY GATEWAY. HOW DO I ADD MORE COMPUTERS OR DEVICES? Plugging in an Ethernet hub or switch expands the number of ports on your Gateway. •...
Page 197 10/ TROUBLESHOOTING 10.1d/ IS THE WIRELESS SECURITY ON BY DEFAULT WHEN THE WIRELESS OPTION IS ACTIVATED? Yes, with the unique WPA2 (Wi-Fi Protected Access II) key that is printed on the sticker on the side of your Gateway. 10.1e/ WHICH CONNECTION SPEEDS DOES MY GATEWAY SUPPORT? The Ethernet WAN Internet connection supports 10/100/1000 Mbps.
Page 198 FREQUENTLY ASKED QUESTIONS 10.1h/ CAN MY WIRELESS SIGNAL PASS THROUGH FLOORS, WALLS, AND GLASS? The physical environment surrounding your Gateway can have a varying effect on signal strength and quality. The denser the object, such as a concrete wall compared to a plaster wall, the greater the interference.
Page 199 10/ TROUBLESHOOTING check the Ethernet connection to the Gateway from the computer. 10.1k/ I USED DHCP TO CONFIGURE MY NETWORK. DO I NEED TO RESTART MY COMPUTER TO REFRESH MY IP ADDRESS? No. In Windows 7, unplug the Ethernet cable or wireless card, then plug it back in.
Page 200 FREQUENTLY ASKED QUESTIONS 10.1n/ HOW MANY COMPUTERS CAN BE CONNECTED THROUGH MY GATEWAY? Your Gateway is capable of 254 connections, but we recommend having no more than 45 connections. As the number of connections increase, the available speed for each computer decreases.
Page 202: General
GENERAL SPECIFICATIONS The speciﬁ cations for your FiOS Quantum Gateway are as follows. This includes standards, cabling types and environmental parameters.
Page 203 11/ SPECIFICATIONS Note: The speciﬁ cations listed in this chapter are subject to change without notice. 11.0/ GENERAL SPECIFICATIONS Model Number: Model: FiOS-G1100 Standards: IEEE 802.3x, 802.3u IEEE 802.11b/g/n/ac IP versions 4 and 6 MoCA: MoCA WAN: 1350 – 1675 MHz and 975 - 1025 MHz MoCA LAN: 1125 –...
Page 204: Led Indicators
GENERAL SPECIFICATIONS Wireless LAN: 802.11b – up to 11 Mbps 802.11g – up to 54 Mbps 802.11n – up to 450 Mbps 802.11ac – up to 1300 Mbps Cabling Type: Ethernet 10BaseT: UTP/STP Category 3 or 5 Ethernet 100BaseT: UTP/STP Category 5 Ethernet 1000BaseT: UTP/STP Category 5e Firewall: ICSA certiﬁ...
Page 205 11/ SPECIFICATIONS Complete System (including packaging) Size: 10.16” / 258 mm width x 3.78” / 96 mm height x 10.35” / 263 mm depth Weight: 2.63 lbs / 1.19 kg Power: External, 12V DC, 3.0A Certiﬁ cations: FCC Part 15, UL 60950-1 Operating Temperature: 10°...
Page 206: Notices
NOTICES 12.0 Regulatory Compliance Notices...
Page 207: Verizon. All Rights Reserved
12/ NOTICES This chapter lists various compliance and modiﬁ cation notices, as well as the NEBS requirements and GPL. © verizon.com/ﬁ os 2016 Verizon. All Rights Reserved.
Page 208: Regulatory Compliance Notices
REGULATORY COMPLIANCE NOTICES 12.0/ REGULATORY COMPLIANCE NOTICES 12.0a/ CLASS B EQUIPMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 209: Compliance
12/ NOTICES Declaration of conformity for products marked with the FCC logo – United States only. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference •...
Page 210: Compliance
REGULATORY COMPLIANCE NOTICES 12.0c/ NEBS REQUIREMENTS The coaxial cable screen shield must be connected to the Earth at the building entrance per ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section 820.93, “Grounding of Outer Conductive Shield of a Coaxial Cable,” or in accordance with local regulation. Warning! The WAN Coax Port is intended for connection to Verizon FiOS only.
Page 211 12/ NOTICES Caution: The Broadband Home Router must be installed inside the home. The Router is not designed for exterior installation. 12.0d/ GENERAL PUBLIC LICENSE This product contains certain software that is covered by open source licensing requirements. Copies of the licenses and a downloadable copy of the source code for the open source software that is used in this product are available on the following website: http://verizon.com/opensource/...
Page 212 CHOICE. COUNTLESS REASONS. THAT’S POWERFUL. Version: 1.3.1...

Verizon Wireless Quantum FiOS-G1100 User Manual

1 Package

2 Setting up

3 Overview

4 0 Accessing My

5 Accessing

7 Activating

8 Using Advanced

9 Gateway Status

10 Troubleshooting

11 General

12 Regulatory Compliance Notices

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Troubleshooting

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Summary of Contents for Verizon Wireless Quantum FiOS-G1100

Table of Contents