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DSE XH9972 Installation And User Manual

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XH9972
DSE USB ADSL Modem v3

Installation and User Guide

V1.0 – Last Updated on 10/11/06 by Navdeep Saini– © Copyright 2006 – DSE(NZ)Ltd

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Summary of Contents for DSE XH9972

  • Page 1: Installation And User Guide

    XH9972 DSE USB ADSL Modem v3 Installation and User Guide V1.0 – Last Updated on 10/11/06 by Navdeep Saini– © Copyright 2006 – DSE(NZ)Ltd...
  • Page 2 Copyright Copyright © 2006 by DSE(NZ)Ltd - all rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of DSE(NZ)Ltd.
  • Page 3 Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services. 2. This DSE XH9972 ADSL Modem USBv3 on Long Lines: This DSE XH9972 ADSL Modem USBv3 may not achieve the type of “high speed” operation expected when attached to a line that is longer than intended by the ITU-T G992.1 ADSL standard i.e.

  • Page 4: Table Of Contents

    Table of Contents INTRODUCTION....................5 ..................5 ACKAGE ONTENTS ..............5 INIMUM YSTEM EQUIREMENTS & S ................. 6 EATURES PECIFICATIONS SOFTWARE......................7 CD C ................... 7 RIVER ONTENTS HARDWARE INSTALLATION INSTRUCTIONS..........8 ADSL ............8 AKE SURE SERVICE IS ACTIVATED ..............

  • Page 5: Introduction

    XH9972 – DSE USB ADSL Modem v3 1 Introduction Thank you for purchasing the DSE USB ADSL Modem. You will find that it is an excellent product that is easy to install and use. This USB ADSL Modem combines an “always on” high speed Asymmetric Digital Subscriber Line (ADSL) connection to the telephone line, and a Universal Serial Bus (USB) connection to a host PC into a complete and effective system.

  • Page 6: Features & Specifications

    Note: Even though this modem supports many protocols, you will not be able to use all of them until Telecom NZ supports them. If Telecom NZ decides to support a new protocol, we will endeavour to post the correct settings for the modem on our website http://www.dse.co.nz.

  • Page 7: Software

    The bundled software applications fall into 3 categories: 1. OEM – software that DSE has paid for and for which you are able to use subject to the manufacturer or authors license terms. In all cases, you are not permitted to redistribute copies of this software.

  • Page 8: Hardware Installation Instructions

    3 Hardware Installation Instructions The following sections outline the steps you will need to take to install the DSE ADSL Modem. 3.1 Make sure ADSL service is activated Before you can use any ADSL modem, you must confirm the following: •...

  • Page 9: Option 1: Install Adsl Filter/S Yourself

    However should an adaptor be required between the plug on the modem cord and the jackpoint, or you wish to connect telephone equipment to the same jackpoint, the DSE ADSL filter can be used by plugging the modem into the “ADSL” socket.

  • Page 10: Option 2: Have An Adsl Splitter Professionally Installed

    1. Connect the ADSL/phone line to the connector port on the modem and plug the other end of the cable into your phone line NOTE: XH9972 is supplied with a 6 way USA style phone plug. You must use the supplied BT Adaptor when connecting to an 8 way socket.

  • Page 11: Software Installation Instructions

    4.1 Microsoft Windows 98 / Me / 2000 / XP PPPoA installation 1. Insert the DSE CD into your CDROM drive, an Autoplay menu will appear (if the menu does not appear, please run setup.exe located in the root of the CD).
  • Page 12 3. Enter the settings provided by your ISP (typically these settings are as follows: Encapsulation as RFC 2364 PPPoATM NULL Encapsulation, VPI as 0, VCI as 100, Handshake to G.DMT) and click Next. Note: If you ISP supports PPPoE encapsulation simply select RFC 2516 PPPoE Encapsulation in step 3.
  • Page 13 5. Confirm that all settings are correct and click Finish to start the driver installation utility. 6. The driver installation utility will prompt that the hardware is not yet plugged in; at this stage plug the DSE USB modem into an available USB port and the utility will continue installing the driver.
  • Page 14 7. Once the drivers are installed select Yes, reboot the computer now. and click Close. 8. For Windows 98 & Me users once the system reboots you may need to enter you location information. Change the country option to New Zealand and enter your local area code, click Close to continue.
  • Page 15 XH9972 – DSE USB ADSL Modem v3 9. Once the system reboots the DSE USB ADSL Modem is installed and ready for use. Simply double click the Dial-Up PPP Connection icon on your desktop to launch the ADSL connection. If the Username and Password settings are missing manually re-enter them and click dial to connect to the ADSL service.

  • Page 16: Troubleshooting

    5 Troubleshooting Q 1. My modem has installed fine but I still cannot connect to the internet? There can be several reasons behind this, please check for the following 1.1 Using the DSL status utility, make sure that the USB modem is plugged in.
  • Page 17 XH9972 – DSE USB ADSL Modem v3 Q 2. I can connect but am unable to use the internet? Check for the following 2.1 Try Disconnecting and reconnecting to the internet. 2.2 Do you have a firewall installed? Typically firewalls will block all newly installed networks (Please refer to the documentation provided with your firewall software to unblock your PPP connection).
  • Page 18 Windows automatically found my modem and installed the drivers from the disc provided. But now I cannot connect to the internet? If the DSE USB ADSL Modem is plugged in before installing the drivers and configuration utility, the Windows hardware install wizard will automatically install the PPPoE drivers from the provided disc.

  • Page 19: Support

    XH9972 – DSE USB ADSL Modem v3 6 Support Should you encounter problems with the installation of this device, please follow these steps: 1. Read the Manual 2. Refer to the troubleshooting section of this Manual. 3. Contact Dick Smith Electronics Computer Support.

  • Page 20: Appendix

    8 Appendix 8.1 ISP Settings and Support Detail...
  • Page 21 XH9972 – DSE USB ADSL Modem v3 Dick Smith Electronics Stores WHANGAREI: Okara Shopping Centre, 4 Port Rd., Phone: (09) 438 0687, Fax: (09) 438 9635; AUCKLAND: Albany: Don McKinnon Drive, Albany MegaCentre, Phone: (09) 415 7410, Fax: (09) 415 4360;...

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