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6. Guarantee
6.1.
General
HAAS + SOHN accept two years of guarantee for this
appliance as part of the warranty guidelines, except for parts
directly exposed to fire (wear parts). The guarantee
commences with the day of delivery. The invoice must be
presented as proof.
6.2.
Warranty guidelines
If a defect occurs in your device within the guarantee
period, HAAS + SOHN will correct (improve) this defect in
the shortest possible time or optionally replace the defective
item. Cancellation of the contract/a price reduction is
excluded in so far as this exclusion does not conflict with
legislation. Only replacement parts that are expressly
authorised or offered by the manufacturer may be used.
We would like to point out that our customer service offices
are also available on the usual terms and conditions at any
time after the expiry of the guarantee.
We reserve the right to make technical changes.
HAAS + SOHN gives no guarantee for damage to or
defects in devices or parts there of that have been caused by:
Changes to the subject of the purchase that are connected
with normal wear and tear (fire clay, Vermiculite, grate,
glass ceramics and seals etc.), incorrect operation (e.g.
overheating), overloading, neglect and changes without
the consent of HAAS + SOHN are excluded from the
guarantee.
6.3.
Complaints
Please lodge your complaints exclusively with your
specialist dealer. When doing so it is imperative that you
quote the type and manufacturing number of your chimney
stove. These details are found on the nameplate of the
appliance (at the back of the appliance).
7.
Information concerning the ordering of
replacement parts
When ordering replacement parts please quote the full type
and manufacturing number of your chimney stove. This
information can be found on the nameplate of the appliance
(at the back of the appliance).
Also observe the technical drawings and tables on the
Equipment Sheet where the correct designation of the
required replacement part can be found. To order refractory
replacement parts the refractory bricks are numbered in
these drawings, looking at the drawings from the top (top
view).
Caution! The fireplace must not be changed!
Only replacement parts expressly approved or offered by the
manufacturer must be used. Please contact your specialist
dealer if required.
We accept no liability for changes made after
going to press with these instructions.
We reserve the right to make changes
7
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