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MaxVision terapac User Operation And Maintenance

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TeraPac
User Operation and Maintenance Guide
MaxVision Corporation
495 Production Avenue
Madison, AL 35758, USA
Part Number: 209-0029-0

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Summary of Contents for MaxVision terapac

  • Page 1 TeraPac User Operation and Maintenance Guide MaxVision Corporation 495 Production Avenue Madison, AL 35758, USA Part Number: 209-0029-0...

  • Page 2: Warranties And Liabilities

    Software has resulted from accident, abuse, or misapplication. MaxVision's entire liability, and your sole and exclusive remedy shall be, at MaxVision's option, either to (a) correct or help you work around or avoid a reproducible Error or (b) replace defective diskettes or compact disks. Any replacement Software will be warranted for the remainder of the original Limited Software Warranty Period.

  • Page 3: Copyright

    Agreement. General. This Agreement is the entire agreement between you and MaxVision relative to the Product and the Software, and supersedes all prior written statements, proposals or agreements relative to its subject matter. It may be modified only by a writing executed by an authorized representative of MaxVision.

  • Page 4: Table Of Contents

    Chapter 1: Introduction and Very Important (Must-Read) Information! ............. 1 Very Important Information! ..........................2 Documentation Conventions ..........................2 Chapter 2: Unpacking your TeraPac and Connecting it to a MaxPac ..............3 Unpacking and Setting-up Your MaxPac ......................4 Inspect the TeraPac Shipment ..........................4 Unpacking the TeraPac ............................

  • Page 5: Chapter 1: Introduction And Very Important (Must-Read) Information

    TeraPac User Operation and Maintenance Guide Chapter 1: Introduction and Very Important (Must-Read) Information!

  • Page 6: Very Important Information

    – you should never subsequently power-up the MaxPac without having the TeraPac connected to it. (In the unfortunate event that you do power-up the MaxPac without having the TeraPac connected to it, see Chapter 5 in this manual for details on how to recover from this situation.)

  • Page 7: Chapter 2: Unpacking Your Terapac And Connecting It To A Maxpac

    TeraPac User Operation and Maintenance Guide Chapter 2: Unpacking your TeraPac and Connecting it to a MaxPac...

  • Page 8: Unpacking And Setting-Up Your Maxpac

    Depending on the configuration of your TeraPac – which can contain from three to eight disk drives, each weighing 2 lbs – the TeraPac/Pelican combo will weigh between 48 lbs and 58 lbs (including the packaging). If you are unable to lift this weight safely, you should obtain assistance in unpacking and moving the system.
  • Page 9 5) Place the Pelican case flat on its back on the floor and open it (Figure 2-3). 6) Lift the TeraPac out of the Pelican case (with the aid of a colleague if necessary) and place it on the desk next to the main MaxPac system (Figure 2-4).

  • Page 10: Location And Power Requirements

    Location and Power Requirements Location Your TeraPac unit needs to be positioned in a location with the capacity to safely support the main MaxPac X-Class system plus least 26 lbs to 36 lbs depending on the TeraPac configuration. The unit should be unobstructed so as to permit the free flow of cooling air through the intake and exhaust vents.
  • Page 11 TeraPac User Operation and Maintenance Guide 2) Insert your thumb and index finger into the two holes located toward the center of the inside cover (Figure 2-7) and lift this cover away to reveal the TeraPac’s data/control cable and power cable (Figure 2-8).
  • Page 12 TeraPac User Operation and Maintenance Guide 5) Plug one end of the TeraPac’s data/control cable into the main MaxPac system (Figure 2-11). Note: Make sure that you tighten the jack screws so as to hold the connector firmly in place.

  • Page 13: Chapter 3: Powering-Up A New Maxpac/Terapac Combo

    TeraPac User Operation and Maintenance Guide Chapter 3: Powering-up a New MaxPac/TeraPac Combo...

  • Page 14: Before You Start

    Chapter. Also, in the case of dual- or triple-display systems, do not unfold the display screens at this time (wait until after you have connected the TeraPac to the MaxPac). 2) Unpack your TeraPac unit and connect it to the MaxPac as described in Chapter 2 of this manual.
  • Page 15 TeraPac array to ensure that everything is working as expected (don’t forget to delete these files from the TeraPac when you have completed your tests). Note: Whenever you wish to use your MaxPac in the future, ensure that your TeraPac has power and is connected to the MaxPac before powering-up the MaxPac.
  • Page 16 TeraPac User Operation and Maintenance Guide NTENTIONALLY LANK...

  • Page 17: Chapter 4: Adding A New Terapac To An Existing Maxpac

    TeraPac User Operation and Maintenance Guide Chapter 4: Adding a New TeraPac to an Existing MaxPac...

  • Page 18: Before You Start

    1) Unpack your MaxPac X-Class system. If this system does not already contain a MegaRAID card, then insert this card – which will be shipped with your TeraPac – into your MaxPac as discussed in the MaxPac X-Class User Operation and Maintenance Guide. Then connect the MaxPac’s cables (power, mouse, keyboard, and network) as described in the MaxPac X-Class...
  • Page 19 TeraPac User Operation and Maintenance Guide 2) Right-click on the My Computer icon on your desktop, and then select (left-click) the Manage item from the ensuing pop-up menu. 3) Click the ‘+’ symbol next to the Storage item (if this item is in its collapsed state) in the left- hand navigation pane, and then select the Disk Management item.
  • Page 20 TeraPac User Operation and Maintenance Guide 6) Pres the <Ctrl>M keys as soon as you see the message inviting you to do so, which will result in you being placed in the MegaRAID configuration utility. 7) Use the Up/Down arrow keys to highlight the “Configure” item in the main menu (Figure 4-3).
  • Page 21 However, the display above shows only drives 0 through 6 on the right-hand side and drives 8 through 14 on the left-hand side. In the case of TeraPac units that do have a full complement of eight disks, the “hidden” drive (number 15) can be seen by using the Up/Down arrow keys to scroll through the drives to the bottom of the list, at which point the list will scroll up to reveal the hidden drive.
  • Page 22 TeraPac User Operation and Maintenance Guide Figure 4-6 15) Press the <Space> key to select this drive. Repeat this process to select the remaining drive as shown in Figure 4-7 (you will, of course, have to repeat this process more times if you have more disks in your TeraPac).
  • Page 23 TeraPac are always numbered starting at 8. The minimum number of disks in a TeraPac are three (because this is the smallest number that can support RAID 5), in which case these would be numbered 8, 9, and 10. The maximum number of drives is eight, which will be numbered from 8 to 15.
  • Page 24 TeraPac User Operation and Maintenance Guide Figure 4-10 19) From the area in the lower left-hand side of the screen we can see that Logical Drive 02 is currently selected. Also, that the default RAID level that will be applied is RAID 5.
  • Page 25 TeraPac User Operation and Maintenance Guide Figure 4-12 22) Press the <Enter> key to select this item. Observe the Save Configuration sub-dialog that appears. Use the Up/Down arrow keys to highlight the required Yes item (Figure 4-13). Figure 4-13 23) Press the <Enter> key to confirm this selection, which will result in the Configuration is Saved...
  • Page 26 TeraPac User Operation and Maintenance Guide Figure 4-14 24) As the dialog suggests, you may press any key to continue, which will return you to the View/Add Configuration dialog (Figure 4-15). Figure 4-15 25) As we now wish to verify our configuration, press the <Enter> key to select this option. Observe the system scanning the disks as reported in the status bar at the bottom of the window.
  • Page 27 27) In the case of our example configuration, logical drive 1 is the system disk with a RAID level of 0, while logical drive 2 is our TeraPac array with a RAID level of 5 (make a note of the corresponding values on your system for future reference).
  • Page 28 TeraPac User Operation and Maintenance Guide Figure 4-18 29) Press the <Enter> key to select this item, which will result in the Logical BootDrive sub-dialog appearing at the bottom of the screen (Figure 4-19). Figure 4-19 30) Use the numeric keypad to specify the number of the logical drive from whence you wish the system to boot (logical drive 1 –...
  • Page 29 32) Press the <Enter> key to select this item. 33) In lower left-hand side of the ensuing dialog is the Logical Drives sub-dialog. Use the Up/Down arrow keys to highlight the TeraPac array (logical drive 2 in this example configuration) as shown in Figure 4-21.
  • Page 30 TeraPac User Operation and Maintenance Guide Figure 4-22 35) Now press the <F10> key to commence the initialization, which will first cause the Initialize Yes/No sub-dialog to appear. Use the Up/Down keys to select the Yes option as shown in Figure 4-23.
  • Page 31 TeraPac User Operation and Maintenance Guide Figure 4-24 37) When the progress reaches 100%, you will be presented with the Press Any Key To Continue message in the status bar at the bottom of the screen (Figure 4-24) … so press any key to continue.
  • Page 32 Note: In this example, Disk 0 (drive C:) is the main system disk, while Disk 1 (with no drive letter yet assigned) is the TeraPac RAID array, which – as far as the operating system in concerned – is Unknown, Not Initialized, and Unallocated.
  • Page 33 45) Click the Next button, which will result in a dialog prompting you to select the disk to be initialized (Figure 29). Ensure that the drive number associated with the TeraPac is selected (this is drive 1 in our example configuration as we discovered in Figure 27).
  • Page 34 TeraPac User Operation and Maintenance Guide Figure 4-30 47) Click the Next button, which will result in the Completing dialog (Figure 4-31). Figure 4-31 48) Click the Finish button to complete the process. If you now turn your attention back to the Computer Management window, you will see that Disk 1 (or the equivalent on your system) is now shown as being Dynamic and Online.
  • Page 35 TeraPac User Operation and Maintenance Guide Figure 4-32 49) Observe that in Figure 4-32, the right-hand area associated with Disk 0 – the C: drive – is shown with diagonal lines. Click your mouse in the corresponding area associated with Disk 1, to see that become shaded/selected (Figure 4-33).
  • Page 36 TeraPac User Operation and Maintenance Guide Figure 4-34 51) Click the Next button, which will result in a dialog prompting you to select the type of volume you wish to create (Figure 4-35). Ensure that the Simple option is selected.
  • Page 37 TeraPac User Operation and Maintenance Guide 52) Click the Next button, which will result in a dialog prompting you to select the disks and set the disk size for this volume (Figure 4-36). Ensure that Disk 1 is selected. Figure 4-36 53) Click the Next button, which will result in a dialog prompting you to assign a drive letter (Figure 4-37).
  • Page 38 TeraPac User Operation and Maintenance Guide and rename the Volume Label to TeraPac (or some other appropriate name). It is also recommended that you check the Quick Format box (unless you are operating under security requirements that oblige you to perform a full format).
  • Page 39 TeraPac User Operation and Maintenance Guide Figure 4-39 56) Click the Finish button to complete the formatting operation. In the Computer Management window you will now observe that Disk 1 has now been allocated the E: drive letter and its status changes to Formatting (Figure 4-40).
  • Page 40 TeraPac array to ensure that everything is working as expected (don’t forget to delete these files from the TeraPac when you have completed your tests). Note: Whenever you wish to use your MaxPac in the future, ensure that your TeraPac has power and is connected to the MaxPac before powering-up the MaxPac.

  • Page 41: Chapter 5: Recovering From Powering-Up A Maxpac Without Its Terapac

    TeraPac User Operation and Maintenance Guide Chapter 5: Recovering From Powering- Up a MaxPac Without Its TeraPac...

  • Page 42: The Recovery Process

    Once you have mated a TeraPac to a MaxPac, you should always have them connected together when you power-up the MaxPac. If you do happen to forget to connect the TeraPac (or run into a similar circumstance such as failing to have the TeraPac supplied with power, for example), then the MegaRAID controller card will become “confused”...
  • Page 43 TeraPac User Operation and Maintenance Guide Figure 5-2 4) Power-down the MaxPac, reconnect the TeraPac, and restart the MaxPac power-up sequence (be prepared to press <Ctrl>M as discussed below). Early in the boot-up sequence, the MegaRAID controller will report that it’s found two logical drives, but that one has failed (Figure 5-3).
  • Page 44 TeraPac User Operation and Maintenance Guide Figure 5-4 7) Press the <Enter> key to select this item, then use the Up/Down keys to highlight the Physical Drive item in the ensuing menu (Figure 5-5). Figure 5-5 8) Press the <Enter> key to select this item. Observe the system scanning the drives, as reported in the status bar in the bottom of the window.
  • Page 45 TeraPac User Operation and Maintenance Guide Figure 5-6 9) Observe the three Failed drives associated with Channel 1 on the left-hand side of the screen. These are the drives we have to reestablish without losing and of the data they contain.
  • Page 46 TeraPac User Operation and Maintenance Guide Figure 5-8 13) Use the Up/Down arrow keys to select the Yes option as shown above, then press the <Enter> key to confirm this selection. This drive is now reported as being Online (Figure 5-9).
  • Page 47 TeraPac User Operation and Maintenance Guide Figure 5-10 15) Press the <Esc> key repeatedly until you are presented with the Exit dialog, and then use the Up/Down arrow keys to select the Yes option (Figure 5-11). Figure 5-11 16) Press the <Enter> key to confirm this selection.
  • Page 48 19) Click the ‘+’ symbol next to the Storage item (if this item is in its collapsed state) in the left- hand navigation pane, and then select the Disk Management item. This time, the system does find the TeraPac drive as expected (Figure 5-12). Figure 5-12...

  • Page 49: Chapter 6: Detecting, Isolating, And Replacing A Failed Terapac Disk

    TeraPac User Operation and Maintenance Guide Chapter 6: Detecting, Isolating, and Replacing a Failed TeraPac Disk...

  • Page 50: The Detection, Isolation, And Replacement Process

    If you do wish to keep on using the TeraPac with a failed disk, you will very quickly wish to turn the alarm off, so press <Ctrl><M> when prompted to do so, which will take you into the MegaRAID utility.
  • Page 51 TeraPac User Operation and Maintenance Guide Figure 6-3 4) Press the <Enter> key to select this item and then use the Up/Down arrow keys to highlight the Alarm Control item in the ensuing menu (Figure 6-4). Figure 6-4 5) Press the <Enter> key to select this item and then use the Up/Down arrow keys to highlight the...
  • Page 52 TeraPac User Operation and Maintenance Guide Figure 6-5 6) Press the <Enter> key to select this item and then use the Up/Down arrow keys to highlight the Yes item in the ensuing menu (Figure 6-6). Figure 6-6 7) Press the <Enter> key to confirm this selection.
  • Page 53 TeraPac User Operation and Maintenance Guide Figure 6-7 9) Press the <Enter> key to select this item then use the Up/Down arrow keys to highlight the View/Add Configuration item in the ensuing menu (Figure 6-8). Figure 6-8 10) Press the <Enter> key to select this item and observe the system scanning the disks and reporting its progress in the status bar at the bottom of the window.
  • Page 54 TeraPac User Operation and Maintenance Guide Figure 6-9 11) Press the <Esc> key repeatedly until you are presented with the Exit dialog, and then use the Up/Down arrow keys to select the Yes option (Figure 6-10). Figure 6-10 12) Press <Enter> to confirm this selection and then, when prompted to do so, press <Control><Alt><Delete>...
  • Page 55 TeraPac User Operation and Maintenance Guide Figure 6-11 15) Remember that you can continue to use your TeraPac in the short term, but you should replace the failed drives as soon as possible. Once you are ready to replace the failed drive, power down your system, disconnect the TeraPac, lie it face down on the table, and remove the four screws holding the back cover (Figure 6-12).
  • Page 56 19) Observe that TeraPac discs should always follow a common numbering convention as shown in Figure 6-16. 20) From our earlier investigations, we know that disk 10 has failed, so turn the TeraPac around to expose the front size and remove the three screws attaching disk 10 to the chassis (Figure 6-17).
  • Page 57 TeraPac by performing the above steps in reverse order. 26) Reconnect the TeraPac’s power and data/control cables, and then power-up the MaxPac. This time, the MegaRAID controller will report that it finds two logical drives, one of which is Degraded...
  • Page 58 TeraPac User Operation and Maintenance Guide Figure 6-21 27) Press <Ctrl>M when presented with the opportunity to do so, thereby entering the MegaRAID configuration utility. Use the Up/Down keys to highlight the Rebuild item in the main menu (Figure 6-22).
  • Page 59 TeraPac User Operation and Maintenance Guide Figure 6-23 29) Use the Up/Down keys to highlight the failed drive and then press the <Space> key to select this drive (it will start flashing to indicate that it has indeed been selected).
  • Page 60 TeraPac User Operation and Maintenance Guide Figure 6-25 32) Press the <Esc> key repeatedly until you are presented with the Exit dialog, and then use the Up/Down arrow keys to select the Yes option (Figure 6-26). Figure 6-26 33) Press <Enter> to confirm this selection and then, when prompted to do so, press...

  • Page 61: Appendix A: Contacting Maxvision Support (Rma And Serial Numbers)

    495 Production Avenue Madison, AL 35758 MaxVision will ship the repaired or replaced product to the customer with freight prepaid if the customer’s address is within United Stated of America (excluding Alaska, Hawaii, Puerto Rico and U.S. possessions). Shipments to other locations will be shipped at the customers expense. MaxVision must receive notice of all events before the warranty period expires.

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