•
Clean the battery contact if it's dirty.
•
Make sure your battery is inserted properly before plugging in
the charger.
•
Make sure that your battery is not completely discharged; If
the battery power is empty for a long time, it may take around
20 minutes to display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions
(0°C to +40°C).
•
When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service"
is displayed
•
Try connecting in another location.
•
Verify the network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try selecting the available network(s) manually.
•
Try connecting at a later time if the network is overloaded.
Invalid SIM card
•
Make sure the SIM card has been correctly inserted.
•
Make sure the chip on your SIM card is not damaged or scratched.
•
Make sure the service of your SIM card is available.
Unable to make outgoing calls
•
Make sure you have dialed a valid number and press the
Pick up key.
•
For international calls, check the country and area codes.
•
Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
•
Check your subscription status with your operator (credit, SIM
card valid, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in flight mode.
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
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