Contents Typographical Conventions MB20 Series Terminals Firmware Version Convention Terminal Communication Encryption Terminal Ports Hardware Specifications Rear Panel Layout ........................... 7 Ethernet Port ................................. 7 Main Serial Port ................................. 8 Aux Serial Port ................................. 8 Power Connector ................................. 8 External Interface .................................
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Message Scroll Delay ................................. 28 Message Scroll Speed ................................. 28 Micros Interface ................................. 28 Minute for Reboot ................................. 29 Monitor Card Prefix ................................. 29 Multi-pulse Learn Mode ................................. 29 Out Of Session Count (OOS Count) ................................. 29 Paper Feed Time ................................. 29 PC IP Address .................................
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........................... 67 TMSR Barcode/Mag Card Reader ........................... 68 Monitor Terminal FAQ What measures can be put in place to allow normal usage in the event of a network or PC failure? ........................... 69 How are PINs used with Primary records? ...........................
Names of keys on the keyboard. for example, SHIFT, CTRL, or ALT. KEY+KEY Key combinations for which the user must press and hold down one key and then press another, for example, CTRL+P, or ALT+F4. Terminal Refers to a Monitor Terminal. Typographical Conventions...
Model types based on this platform are: MB205 MB20 Terminal on a Version 5 hardware platform MB206 MB20 Terminal on a Version 6 hardware platform MB526 MB52 Terminal on a Version 6 hardware platform A list of the terminals no longer manufactured or supported are:...
Firmware Version Convention Monitor firmware has a standard convention for the name of the firmware files. The convention is :- (Hardware Platform)(Reader Type\Model Type)(Sub Model Type)(Sub Number). (Major Number) (Minor Number) EXAMPLE MB20M01.653 This file is for an MB20 with version 6.53.01 firmware.
Terminal Communication Encryption The terminals by default use Blowfish Encryption on IP communications. This is necessary for the security of Supervisor Net sites as they are often run on public networks, previously with pure serial communications it was not as much of an issue. The 128 bit Blowfish Encryption is very secure. The terminal will exchange an encryption key with the Supervisor Net Terminal Server when it first makes a connection.
Terminal Ports For normal operation the Terminal uses four ports to communicate. These are listed in the following table. Port Type Base Function 10003 TCP BASE+1 Firmware Upgrades, Operator Mode 10002 TCP BASE PORT Main Comms Channel for TS 9993 BASE-9 STATUS (Server to Terminal)
Hardware Specifications The specifications of a Version 6 terminal are: Ethernet: Two 100Mbit Full or Half Duplex (Auto Negotiated) ports with internal hub Serial Ports: Two ports - Main serial port and Auxiliary serial port. Both ports support RS232 at speeds of 150, 300, 600, 1200, 2400, 4800, 9600 and 19200 with a user definable parity.
Rear Panel Layout Ethernet Port There are two 100Mbit ethernet ports available. They are both connected to an internal hub which auto-negotiates the speed and duplex. The bottom connector should be connected to the network point, the top connector may be connected to another device such as a printer. This gives you the ability to place the terminal in situations where there is only one network point available and its already being used by another device.
Main Serial Port The Main Serial port is a standard RS232 port. Valid speeds are 150 – 19200 BPS. Aux Serial Port The Aux port is a standard RS232 port. Valid speeds are 150 – 19200 BPS. As mentioned in the ‘Internal Jumpers’ section, depending on the setting of CN11 either 5v or Vin will be present on pin 4 of the RJ11.
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Function Count (In), Opto-Input 1 Count (Return), Opto-Input 1 Steering Line 1 (In), Opto-Input 2 Steering Line 1 (Return), Opto-Input 2 Steering Line 2 (In), Opto-Input 3 Steering Line 2 (Return), Opto-Input 3 Steering Line 3 (In), Opto-Input 4 Steering Line 3 (Return), Opto-Input 4 +5v Out Relay 2 Relay 2...
Location of Components Interface M ain Ethernet JP15 JP12 Flash Beeper JP15 Battery Card JP22 Internal jumpers and connectors The circuit designation of a jumper is usually ‘JP’ and a connector is ‘CN’, however due to an historical screen printing error, some jumpers are labelled ‘CN’ and some connectors ‘JP’. They have been left like this to minimise confusion between models.
External card reader connector with the following pin-outs: Function (Clock and Data) Function (Weigand) Card Detect Data0 Clock Data1 Data CN11 The jumper on CN11 connects pin 4 of the AUX port to either 5v or Vin. By default there is no jumper on this selector, therefore no voltage appears on pin 4 of the AUX port.
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Jumper Function Applies +5v to one side of the main ‘Count’ opto-coupler Applies un-regulated input (Vin) to one side of the main ‘Count’ opto-coupler (Input 1) Earths one side of the main ‘Count’ opto-coupler (Input 1) Earths ones side of Steering Line 1. (Input 2) Earths ones side of Steering Line 2.
Fitting JP6 will connect the Power Jack input to pin 13 of the D15 connector. This can be used to either supply the terminal's power supply input to a device connected to the D15, or alternatively power the terminal from the D15 connector instead of via the DC Jack. Warning: Never short Pin 9 (+5v) to Pin 11 (Vin) once JP6 is connected.
JP22 JP22 is a hardware enable / disable for the beeper. By default the jumper is hard-wired to enable the beeper. The beeper can also be enabled and disabled via software in the terminal setup menu. JP64 JP64 is an I C Bus connector reserved for future use by MBM.
Enable use of DHCP Internal TCP-IP Filters Internal ARP flush time Internal Alter 'Reset' Password Both Alter 'Admin' Password Both Run Mode Both Clear statistics Internal (And IP Terminal Utility) Enable use of PINs Internal 'Monitor Card' Prefix Internal Configuration Options...
Internal Terminal Configuration Options These options are found within the menu system of the terminal. This information is arranged in a reference format. To view it in the format of the terminal's menu system, see the section Version 6 Terminal Menu System options.
If a count is detected during the period of the 1st copy timeout, the terminal will automatically begin the session timeout: Add Value Terminal Enable General Setup Turns on the Add Value at Terminal function. An operator is then able to add funds to a user's account at the terminal.
Alter 'Admin' Password General Setup Sets the password for Admin access to the terminal's menus. The Admin password gives a limited sub-set of access, including: - View Files - Miscellaneous Alter 'Reset' Password General Setup Password to grant access to the reset menu functions, which include all password protected areas in the terminal.
Aux Serial Port Baud Rate Setup Comms Sets the baud rate of the Aux serial port. The available speeds are: 1200 2400 4800 9600 19200 Aux Serial Port Device Setup Comms Sets which device is attached to the Auxiliary serial port. Current devices are: 1.
Card Length 2 - 4 Card Setup Defines what card length is to be used based upon the corresponding Card Prefix. The card length determines how many characters are to be read off the card. E.g: Full Card Number: 60048912345678 Card Length: 6 Card Number read: 600489 This may also be used in conjunction with...
Card Type Card Setup Sets the type of card reader attached to the terminal. The options are: Standard - Normal magnetic card reader HID - HID Card reader Wieg26 T1 - See notes below Wieg26 T2 - See noes below Impro Wieg - Impro brand Wiegand reader.
Parity Mask1 (Even Parity checked on bits 1 - EXXXXXXXXXXXX Parity Mask2: (Odd Parity checked on bits 13 - 24) XXXXXXXXXXXXO Card Number Mask: NNNNNNNNNNNNNNNNNNNNNNNN (N=Card Number) The 24 bits of data are grouped into six groups of four bits. Each of the four bits are turned into ascii characters.
Copier Make Copier Setup Determines what kind of photocopier the terminal is connected to. The following options are possible: Standard A standard analogue-input copier connected to the opto-couplers of the terminal Konica Supports the Vendor mode 1 and Vendor Mode 2 protocols when connected to a Konica copier via the main serial port.
In a session with Display Balance turned OFF: In a session with Display Balance turned ON: eCopy Multidisb Name eCopy Setup Defines the disbursement to use when the terminal is invoked by the eCopy system. See the associated knowledgebase article for further information about this interface. Enable eCopy eCopy Setup Enables the eCopy operation mode.
Hex Card Number Card Setup When enabled this will convert the card swipe number into a hexadecimal value before attempting to validate the account. HID Convert Card Setup Converts a number from an HID card into its Hot Stamp equivalent before validating the account. The Hot Stamp is the number printed on the card.
Ignore Frame Errors on Aux Serial Port Setup Comms Frame errors are when a packet of serial data arrives missing either the start bit or one or more stop bits. Ignoring the frame errors may be desirable in circumstances where the communications are to continue regardless of errors received.
1. Metric Paper - If set to YES, Metric paper sizes are assumed. When set to NO, US/Imperial sizes are assumed. 2. DelayTime - Only set to something other than the default if instructed by Monitor. This is the amount of time the terminal waits after receiving a request from the copier before replying.
3. DSP840 - External display unit for point of sale 4. BMR - Barcode and Magnetic Card reader. The terminal strips the ; and ? characters off the card number that comes from the reader. The baud rate is fixed to 9600. Developed against model BMR-R-33.
Card Setup Sets the prefix of the cards to be used on the site. When Use Monitor Card is enabled in the terminal setup record, only cards with this prefix will be able to be used on the site. Multi-pulse Learn Mode...
Print Two Receipts General Setup Forces the terminal to print two copies of a receipt. This is useful in a point of sale environment where one receipt is put in the cash drawer, and the other receipt is handed to the customer. RTS Delay Time Setup Comms Supported only on the Main serial port.
TCP-IP Port Setup Tcp/Ip This setting refers to the TCP Base port, which is the port that Supervisor Net is listening on. For normal operation the terminal uses four ports to communicate. Three are incoming ports (The terminal listens on these ports) the other port is outgoing or server destination port, i.e. the server is listening on this port.
User Entered Prices use Price Code Multipliers (U.E.Ps Use P.C.Ms) Under normal circumstances, user entered prices are not adjusted according to the normal transaction processing rules, which includes the price code multiplier of the user. When this feature is enabled, any user entered prices will be adjusted using the price code multipliers. This is helpful in an environment where the terminal is being used as a point of sale device, and you wish to have discounts based upon who the user is.
A pointer to the Terminal Setup Type that the terminal will base all configuration settings on. A valid terminal setup type may be typed directly in or chosen from a list. Online This field is used to indicate to Supervisor Net that the Terminal will operate as either an Online Terminal or an Offline Terminal.
Delta sets the minimum Primary Account number length that can be inserted when this setting is enabled. Pnum Delta is a Technician Only setting. This setting also relies on the global setting in the Monitor system configuration being enabled. Refer to the Administrator guide for more information.
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there is something special about the setup type, such as session time is 10 minutes rather than the standard 3 minutes on site, it should be made reference to here. E.g. ‘MB20 Copier 10min’. Again, you are limited to 20 alpha numeric characters. Model A drop down list containing all current models available.
This paper will continue to feed out of the copier even when the session is ended. This feature allows the terminal to monitor the count line and keep debiting the user’s account even after the session has been ended up to this defined amount of time.
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If a user enters a primary number via the keyboard, the characters will be hidden from view for extra security. Re-Use File When this option is enabled the user can press the <NO\CANCEL> key at the end of a session and their Primary will automatically revalidate.
Mask Description Required Alpha Entry Only Alpha Entry Only Numeric Entry Only Numeric Entry Only Yes Space Any Character Any Character No Character Special Character For example, if the mask string is set to 3335, then the Primary Number will only be accepted as valid if 3 numeric characters have been entered as Extra Input to the Number.
Extra Input As per the Primary database, but for the Secondary database. Extra Input Mask As per the Primary database, but for the Secondary database. Extra Input Prompt As per the Primary database, but for the Secondary database. Auxiliary Tab Contains the configuration information for auxiliary record validation on the terminal.
have completed using the Disbursement they will go back to the Disbursement User Prompt if they have not exceed the session limit. Hide Number Entry When the user manually enters a disbursement number, it can be hidden from view for security purposes.
- only check for them. Monitor Cards Only This option, when ticked, will only allow Cards to be validated that match the Monitor Card Prefix. The Monitor Card Prefix can be altered in the Terminal Configuration Menu.
Allow Cash Out These functions only work with Terminal firmware that supports Cash Register interfacing. This option, when ticked, allows money to be deducted from an account at a Terminal. Receipt Printing Enabled Turns receipt printing on or off for an autoloader with that functionality. Encrypt Card Number When the receipt is printed, instead of putting the actual primary number of the user on the receipt, their number will appear in an encrypted form.
This option, when ticked, will make the Terminal only unload a transaction if it detects Line Reversal. Line Reversal is used to confirm that a Fax or Phone call has been answered. The Monitor Line Interface Unit (LIU) simulates Line Reversal for Fax calls. For normal Phone calls the Line Reversal detection will only work if phone line supports Line Reversal.
Secondary Mask During Auto Accept mode, a mask can be defined to help ensure that a valid Secondary number has been entered. The mask format is the same as used by the ‘Primary Extra Input Mask’. Communications Tab Auxiliary Serial Port Sets the baud rate of the Aux port on the terminal.
Vending Tab Stock Levels These lines match up with the disbursement extensions of the disbursement associated with this terminal setup type. This is used to keep track of how much stock is in a vending device and trigger alarms when stock reaches a low level. This is not currently supported in the VN12 CAD. Disbursement Configuration The disbursements contain information about what the terminal is charging for, including pricing information, price code multipliers, (How much a person is charged based upon who they are are /...
students are limited in how many copies they can do on an express copier but staff are not restricted. Variable Type Timed Enables the charging for services based upon time rather than quantity. There are four options available: 1) Unused – Default setting if Variable Type Count is exclusively required. 2) Timed Pulse –...
Disbursement VALUE * PRICE CODE MULTIPLIER * QUANTITY TABLE MULTIPLIER * QUANTITY Quantity Table Allows scalable charging based upon how many items are used, e.g. you may charge more per page as more pages are copied on a photocopier to penalise for using an express copier too much, or you may charge less per page the more pages copied as a ‘buying in bulk’...
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Disbursement is being used and you wish to ensure that the user has sufficient funds available for each of the extended options available with the Disbursement. It may also be useful in cases where the machine being controlled by the Terminal may continue to complete a copy or print run after it has been disabled, and you wish to provide a reasonable level of available funds at the start of the job to minimize the risk of the user exceeding their account balance in this way.
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fitted, the setting will be ‘All Relays On’, but as there are only two relays currently, it is effectively the same as setting it to ‘03’. There are five options: 1) 00 = All relays off 2) 01= Relay 1 ON, Relay 2 OFF 3) 02= Relay 1 OFF, Relay 2 ON 4) 03= All Relays ON 5) 15=All Relays ON (see notes)
Version 6 Terminal Menu System Options The terminal has multiple menu and sub-menu options. To navigate through the menus, use the keys below: Function SUPV Enters into the menu system Up and Scroll up and down the menu Down Enter Chooses that particular item for editing or steps into a sub- menu Cancel...
1 Set Date & Time? 2 Robot Functions 3 Unload Stats in Alarm 54? 4 Set Auto Stats?: Current = Enabled 5 Restart Terminal 6 Ping Host 7 Ping IP Address 8 DNS Lookup 1 Status This menu contains a read-only list of terminal configuration parameters. 1 General Status The first screen displays the Model Number, firmware version and terminal ID.
Last Reboot - The time and date of the terminals last reboot EEPROM Bytes used - The amount of space used in the EEProm storage. The EEProm contains the terminal's configuration and profile information Print Two Receipts 2 Comm Status The settings listed here are edited in the Setup Comms menu.
0 Alarms: 0% of 20 - The number of alarms in memory. Alarms will only be stored in memory if communications to Supervisor Net are not possible. 5 Card Status A read-only mirror view of the Card Setup menu. Card Type: Current = Standard Wiegand Reader: Current = Disabled - this option can not be directly altered.
panel Operation Mode: Normal Metric Paper: Current = Yes Black/White only: Current = No Limited Disbs: Current = No Small Size: 210mm x 297mm Large Size: 420mm x 297mm Delay Time: 3.0 seconds For Vendor Mode 2 Vendor Mode: Current = Mode 2 - Vendor Mode 2 Polls Received: No - When the terminal is connected to the copier, the copier polls the terminal every 10ms.
10 Clr Restrictions Shows the status of the Colour restrictions settings. Photocopying in Colour can be restricted based upon a user's price code. Colour Steering Line: Current = 2 - Tells the terminal which steering line the colour status from the copier is connected to.
Clock Speed - The main clock speed for the CPU Main Serial - Whether or not the Main Serial port is enabled Aux Serial - Whether or not the Aux serial port is enabled Card Reader - Whether or not the magnetic card reader is supported Number of relays - The number of output relays the terminal has Number Inputs - The number of opto-coupler inputs the terminal has Keyboard Type - A model number for the keyboard being used.
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Term Col,Errors Rx=00000 Tx=00000 Collison and error packets recorded on the Terminal (Internal LAN IC) to the Hub link Main Col,Errors Rx=00000 Tx=00000 Collison and error packets recorded on the Lower (Main) to the Hub link Aux Col,Errors Rx=00000 Tx=00000 Collison and error packets recorded on the Upper (Aux) to the Hub link Port Status 0 0F07 This option can be a bit confusing, in that even though its called Port 0 status, it doesn't only apply...
2 Configuration All configuration options that are not received as part of a terminal setup from Supervisor Net. 1 Reset Terminal?: Yes/No The reset menu has the following options: Reset Terminal?: Yes/No Are you sure Yes/No? Reset to Factory Defaults? Yes/No Clear Com Prof: Yes/No Are you sure Yes/No? Reset to Factory Defaults - Resets the optional configuration settings of the terminal to how they...
Card Length 3 Card Prefix 4 Card Offset 4 Card Length 4 Hex Card Number 6 Copier Setup This menu contains all the parameters for setting the copier make and model attached to the terminal. It also contains the configuration required to set up special modes such as copy type learning mode.
3 Diagnostics The terminal contains a set of diagnostics to help fault find issues. 1 Individual Tests? Allows you to step through all the functional tests for the terminal. 1 Test RT Clock? Tests the terminal's real-time clock. Ensures that the timing of the terminal is accurate. This is a manual test - The clock is shown to you to compare with a known-good time source.
This data can be captured to a file on a PC when connected to the terminal via a serial cable. This is used for diagnostic purposes to take a snapshot of how the terminal is behaving at any given point in time. The resulting file can only be analysed by a Monitor firmware developer to help diagnose an issue.
5 Miscellaneous Contains any Miscellaneous items that don't belong in any of the menus. 1 Set Date &Time? Normally the date and time will not have to be set manually as the terminal will automatically update its own clock from Supervisor Net. This option is provided for situations where the terminal is running offline and the clock requires adjustment.
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3. The terminal then resolves it to an IP address Version 6 Terminal Menu System Options...
Sharp Copier Sharp copiers use differing cables depending on the model of copier. Check with your Sharp dealer for details about which cable to use with which model of copier. Colour Copier Enter topic text here. B&W Copier - Type 1 Terminal Interface Cables...
Monitor Terminal FAQ Clients will often ask some of the following questions. The terminal is quite flexible and can be configured to provide most of the functionality that is required. What measures can be put in place to allow normal usage in the...
'How To' guides Enabling and using Add-Value Mode An Add Value terminal allows an administrator to add value to a primary account via a standard terminal. It requires them to first swipe a special card (or enter a code) and then swipe the customer's card.
This has been done to offer the greatest flexibility when configuring the system, but it unfortunately introduces complexity, so you must therefore be careful about how this functionality is configured otherwise it may result in unexpected behaviour. System Configuration In Administrator, go to Configuration -> Monitor System Settings 'How To' guides...
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The settings in ‘Other Settings’ and ‘Download to Terminal’ must be configured for the Primary, Secondary and Disbursement databases. Start with the Primary database. When the settings have been adjusted there, click on the Secondary and then Disbursement. Don’t click ‘Save’ between each one – Administrator will insist on re-starting each time Save is clicked.
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Primary Tab Edit the settings in the Verify section and the File Size section. There are five options under Verify Type, however only four of the options are compatible with Offline operation. File Size – (Record Count) Determines the maximum number of records that will be sent down to the terminal.
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This tab contains settings much the same at the Primary tab, but for Secondary records. Refer to the Primary settings (Above) for the description of what each option does. Disbursement Tab This tab contains settings much the same at the Primary and Secondary tabs, but for Disbursement records.
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Each individual terminal record needs to be configured to enable records to be sent to the terminal. Communication Tick the ‘Send To Terminal’ option to enable offline operation for each individual terminal. Primary and Secondary records If the option ‘Selected’ is chosen in the ‘Download to Terminal – Range’ settings for the database (See System Configuration), ‘Send to terminals’...
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Disbursement Records The Disbursement(s) that the terminal will be using must also be sent down to the terminal. ‘Send to Terminal’ must be ticked in the disbursement record of each disbursement that is to be used on a terminal running in offline mode. 'How To' guides...
Synchronising a terminal with Supervisor Net A terminal running in offline mode must be connected to Supervisor via a network connection whenever the transaction data is required to be fed back to the main system for reporting purposes, or whenever the Primary, Secondaries or Disbursement records have been modified, added or deleted and these changes are to be updated in the terminals.
DOOR When the disbursement code is DOOR the terminal will use the disbursement in a non-conventional way. The disbursement should be configured as a standard count disbursement. The important options in the DOOR disbursement are the relay settings (Output 1 & 2). The Output 1 setting determines which relays are enabled.
above a user with $5.00 balance will see “Remaining Credits 4 “ displayed while the terminal is in session and the relay is closed as they have just been debited $1.00. DOORMS This disbursement is very similar to the DOOR disbursement. The main difference is that the time units for the relay enable duration is defined by the Disbursement Number itself.
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The important options in the BOOM disbursement are the relay settings (Output 1 & 2). The Output 1 setting determines which relays are enabled. The Output 2 setting determines, in seconds, the duration that the relays are closed. In the following screen capture, relay 1 will be closed for 6 seconds and the user is charged $1.00.
GOLF The golf disbursement is designed to allow a system user to swipe a card and then select, via a terminal keyboard, how many buckets of golf balls they want. The terminal will open and close its relays for a technician configured amount of times and duration. Implementation 1.
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Example Assume disbursement ‘GOLF3’ is selected and the name is ‘GOLF031000’ and the Output 1 value is 1 and the Output 2 value is 5 . We will get 3 pulses ( from Name GOLF03xxxx not number GOLF3 ). Each pulse will last 2.5 seconds ( 5 * 500ms from Output 2 value ) The delay between pulses will be 1 seconds from Name GOLFxx1000 = 1000ms ).
Terminal Operation The terminal is a very flexible device offering many different features and modes of operation. Basic Functions Prompts and Displays Many of the prompts are able to be customised for your site. Initial Prompt The default prompt will look like: The initial user prompts are altered in the Terminal Setup record in the Primary tab.
Opening a session To begin a session, the user either swipes their card or enters their user code followed by pressing the enter key. PIN Numbers After identifying themselves on the terminal, the user may be asked to enter a PIN number. They enter their PIN number followed by the enter key.
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In this example, a Default Secondary Number has been specified, but the Prompt For Secondary is not ticked. In this scenario,the user will not be prompted for which Secondary code they wish to do their transaction against, instead they will be recorded against this secondary number automatically: In this next example, the user has a Default Secondary Number specified and Prompt For Secondary ticked.
Keypad Functions The MB20 Terminal has 20 keys which includes the 10 alpha-numeric keys and the special character/function keys. Special Function Buttons These buttons are the up, down and Menu Top buttons. Pressing the arrow buttons while in a menu will scroll up and down. Pressing the center dot button will move to the first item in the menu.
In a Copy Session, pressing the function button will provide you with the ability to: - Interrupt a session - Extend a session - Put a session on hold In a fax session, the function key can be used to turn the fax broadcast mode on and off. In a menu it goes to the last entry.
Enable Code Review by ticking the option in the Secondary tab of the terminal setup record. When prompted for a secondary number, press the Function button and scroll down to Review last used. Press enter. A list of the last used codes will appear on the screen. You can scroll up and down the list by using the arrow keys, and select a code by pressing enter.
Session Hold A user may put a terminal on hold during their session. This prevents others from using the terminal for a period of 10 minutes. This is helpful in situations such as a photocopier running out of paper etc. The original user must re-validate on the terminal to resume their session. Other users will be unable to open a new session during this time.
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Waiting for Setup The terminal has established a connection with the Supervisor server and is waiting for the configuration parameters to be sent down. Setup Too Big The server has sent the configuration parameters down to the terminal, but the packet of information is too big to fit in memory.
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Add Value Disabled This message occurs when an add value card has been swiped on the terminal, but the add value mode has not been enabled on that device. Other Messages Unknown Term Flt An unexpected and unhandled fault has occurred. The terminal does not know what the problem is. This error should hardly ever occur in practice and has been put into the terminal as a last resort procedure.
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