HP ProBook 455 G3 Maintenance And Service Manual
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HP ProBook 455 G3 Maintenance And Service Manual

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HP ProBook 455 G3 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ProBook 455 G3

  • Page 1 HP ProBook 455 G3 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................6 Display ..................................6 Top ..................................7 TouchPad ............................. 7 Lights ..............................8 Buttons, speakers, and fingerprint reader ..................9 Keys ..............................10 Front ..................................11 Bottom ................................. 12 Left ..................................
  • Page 8 5 Removal and replacement procedures for Customer Self-Repair parts ............. 31 Component replacement procedures ........................31 Battery ............................... 32 Service doors ............................. 33 Optical drive ............................35 Hard drive ............................37 Memory modules ..........................39 WLAN/Bluetooth combo card ......................41 Keyboard ............................
  • Page 9 Setting a MultiBoot Express prompt ................90 Entering MultiBoot Express preferences ................ 90 Using HP Sure Start (select models only) ......................91 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ................ 92 Using Computer Setup ............................92 Starting Computer Setup ........................92 Navigating and selecting in Computer Setup ...................
  • Page 10 Downloading a BIOS update ......................98 11 HP PC Hardware Diagnostics (UEFI) ......................99 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............99 12 Backup and recovery in Windows 7 ......................101 Creating recovery media and backups ......................101 Guidelines ............................
  • Page 11 17 Statement of memory volatility ........................ 123 Nonvolatile memory usage ..........................127 Questions and answers ............................. 129 Using HP Sure Start (select models only) ......................130 18 Power cord set requirements ........................131 Requirements for all countries and regions ...................... 131 Requirements for specific countries and regions .....................

  • Page 13: Product Description

    6144 MB (4096 + 2048; single channel) ● 4096 MB (4096 × 1) ● 2048 MB (2048 × 1) Primary storage Supports 7-mm/9.5-mm, 2.5-in SATA hard drives with HP 3D DriveGuard √ √ Customer-accessible Supports the following drives: ● 1-TB, 5400-rpm...
  • Page 14 Category Description Discrete ● 500-GB, 7200-rpm 500-GB, 5400-rpm ● Fixed optical drives Supports the following 9.5-mm SATA optical drives: √ √ DVD-ROM ● ● DVD+/-RW SuperMulti DL Supports no optical drive option Audio/Visual Integrated camera (720p HD) √ √ Stereo speakers (2) Integrated dual-array microphone (webcam models only) Integrated mono microphone (non-webcam models only) Headphone/microphone combo jack...
  • Page 15 Keyboard/pointing Keyboards √ √ devices HP Advanced Keyboard Full-sized, chiclet, spill-resistant keyboard with numeric keypad Backlit, full-sized, chiclet, spill-resistant keyboard with numeric keypad Touchpad requirements Touchpad gestures enabled by default: on/off button on board, taps enabled by default, 2-finger scrolling and zoom enabled by default, OSD (enable/disable), Win8...
  • Page 16 Category Description Discrete Windows 7 Home Basic 64 – CPPP Windows 7 Professional 64 – StF MSNA Windows 7 Professional 32 Windows 8.1 CH 64 – CPPP Windows 8.1 (EM) 64 Windows 8.1 (EM) 64 – High End Windows 8.1 (ML) 64 Windows 8.1 (ML) 64 –...
  • Page 17 Category Description Discrete Windows 8.1 (Update) 64 Windows 8.1 (Update) Country Specific 64 Windows 8.1 (Update) Emerging Market 64 Windows 10 Professional 64 Web-only support: √ √ Windows 7 Professional 32 Windows 7 Enterprise 64 Windows 7 Enterprise 32 Windows 8.1 Enterprise 64 Windows 10 Enterprise Certified: √...

  • Page 18: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Windows 7: Select Start > All Programs > HP Help and Support > HP Documentation. Chapter 2 External component identification...

  • Page 19: Top

    Component Description Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. TouchPad Component Description TouchPad on/off button Turns the TouchPad on and off.

  • Page 20: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 21: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 22: Keys

    Component Description Wireless button Turns the wireless feature on or off but does not establish a wireless connection. A wireless network must be set up before a wireless connection is possible. Volume mute button Mutes and restores speaker sound. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 23: Front

    Front Component Description Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Memory card reader Reads optional memory cards that store, manage, share, or access information. Front...

  • Page 24: Bottom

    To access Help and Support in Windows 7: Select Start > Help and Support. To access HP Support Assistant: in Windows 8.1: From the Start screen, select the HP Support Assistant app. Windows 10: Type support in the taskbar search box, and then select the HP Support Assistant app.
  • Page 25 Component Description Battery release latch Releases the battery. Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 26: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Power connector Connects an AC adapter. Battery light When AC power is connected: ●...

  • Page 27: Right

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: Windows 7: Select Start > All Programs > HP Help and Support > HP Documentation. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.

  • Page 28: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...

  • Page 29: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 30 Chapter 3 Illustrated parts catalog...
  • Page 31 Item Description Spare part number Display panel assembly, 35.6-cm (14.0-inch) Non-touch displays are ONLY spared at the subcomponent level. For more information about display components, see Display components on page Keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard on page No backlight 827028-xxx...
  • Page 32 Item Description Spare part number 6-cell, 55 WHr, 2.8 Ah 811346-001 4-cell, 44 WHr, 3.0 Ah 805294-001 (19) Hard drive 1 TB, 5400 rpm, 7 mm 778192-001 500 GB, 5400 rpm, 7 mm 778187-001 500 GB, 7200 rpm, 7 mm 703267-001 (20) Hard drive Hardware Kit (includes bracket and screws)

  • Page 33: Display Components

    Display components Item Description Spare part number Display bezel For use in models without a webcam 828406-001 For use in models with a webcam 828407-001 Display panel (raw) 828422-001 Display Hinge Kit, includes: 828404-001 (3a) Left hinge (3b) Right hinge Webcam module 826395-001 Microphone module...

  • Page 34: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit 828418-001 Card reader cable Power button board cable USB board cable Display/webcam cable Function board cable Battery connector cable Chapter 3 Illustrated parts catalog...

  • Page 35: Mass Storage Devices

    Mass storage devices Item Description Spare part number Hard drives 1 TB, 5400 rpm, 7 mm 778192-001 500 GB, 5400 rpm, 7 mm 778187-001 500 GB, 7200 rpm, 7 mm 703267-001 Hard Drive Hardware Kit, includes: 828147-001 Hard drive bracket Screws (not illustrated) Optical drives DVD+/-RW Double-Layer SuperMulti Drive...

  • Page 36: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit 828414-001 Large service door Small service door Fingerprint reader insert (for use in models without a fingerprint reader) Miscellaneous parts Description Spare part number AC adapters 65-W Smart AC power adapter, 4.5 mm barrel connector 710412-001 65-W Smart AC power adapter, 4.5 mm barrel connector (for use only in Asia, the People’s Republic of 714657-001...
  • Page 37 755530-AB1 For use in Thailand 755530-201 For use in the United Kingdom 755530-031 For use in the United States 755530-001 Mouse HP USB laser mouse 674318-001 HP USB Travel Mouse 757770-001 Case Essential Messenger 679922-001 Essential Top Load Case 679921-001...

  • Page 38: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 39: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 40: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 41: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 42: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 43: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 44: Battery

    Battery Description Spare part number 6-cell, 55 WHr, 2.8 Ah 811346-001 4-cell, 44 WHr, 3.0 Ah 805294-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 45: Service Doors

    Service doors Description Spare part number Plastics Kit (includes service doors) 828414-001 There is a small service door and a large service door on the bottom of the computer. The large service door provides access to the hard drive, memory modules, and optical drive. The small service door provides access to the WLAN module and keyboard release access hole.
  • Page 46 Lift the small service door of the computer (4). Reverse these procedures to install the service doors. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 47: Optical Drive

    Optical drive Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive 828425-001 DVD-ROM Drive 828424-001 Before removing the hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 48 If it is necessary to remove the bracket from the optical drive, remove the Phillips PM2.5×4.0 screw (1) that secures the bracket to the rear of the drive, and then remove the bracket from the drive (2). Reverse these procedures to install a optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 49: Hard Drive

    Hard drive Description Spare part number Hard drives 1 TB, 5400 rpm, 7 mm 778192-001 500 GB, 5400 rpm, 7 mm 778187-001 500 GB, 7200 rpm, 7 mm 703267-001 Hard drive Hardware Kit (includes bracket and screws) 828147-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 50 Remove the hard drive from the bay (3). To remove the hard drive cover from the hard drive, remove the 4 Phillips PM3.0×3.5 screws (1) that secure the bracket to the drive, and then lift the cover off the drive (2). Reverse these procedures to install a hard drive.

  • Page 51: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 52 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and the bottom socket houses the primary memory module.

  • Page 53: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter (Worldwide) 792609-001 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter (Worldwide) 792610-001 Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2 (Worldwide) 792611-001 Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230 MOW (Most of World) 797884-001...
  • Page 54 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 55: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight 827028-xxx Keyboard, backlit 827029-xxx For use in country Spare part For use in country Spare part For use in country...
  • Page 56 Open the computer and position it on its side with the bottom toward you. Insert a tool into the access hole in the bottom of the computer and push to disengage the keyboard from the top cover. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 57 Lift the top of the keyboard upward (1), and then lift the keyboard up at an angle (2) to disengage the tabs at the bottom of the keyboard. NOTE: A cable (or cables) connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the cables out of the system board connector.
  • Page 58 There are markings, typically a thin white line across the breadth of the cable, that indicate where to bend the cable. On HP ProBook 455 G3 models, bend at the marking labeled S1 (1), and then fold the cable over (2). If installing a backlit keyboard, follow the same procedures for the backlight cable.
  • Page 59 Component replacement procedures...

  • Page 60: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 61 Position the computer upside-down with the front toward you. Remove the 2 rubber screw covers on each side of the battery (1) and the 3 rubber screw covers along the bottom of the computer (2). Remove the 7 Phillips PM2.0×3.0 screws that secure the top cover to the computer. Component replacement procedures...
  • Page 62 Remove the 11 Torx T8M2.5×6.0 screws that secure the top cover to the computer. Position the computer upright and open it as far as possible. Disconnect the following cables from the system board: (1): Power button board cable (2): Card reader board cable (3): Fingerprint reader cable (4): Function board cable Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 63 Remove the 8 Torx T8M2.5×6.0 screws from the top cover. Pry the top cover off the computer starting at the top (1), and then working around the right (2), bottom (3), and left (4) sides. NOTE: The top cover may be difficult to remove from the computer. Be careful not to damage the top cover when attempting to remove it.

  • Page 64: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable and bracket) 828417-001 Fingerprint reader insert (part of the Plastics Kit; for use in models without a fingerprint reader) 828414-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer.
  • Page 65 Lift the fingerprint reader board and cable to disengage the adhesive that secures it (1), and then remove the board and cable assembly from the top cover (2). Reverse this procedure to install the fingerprint reader assembly. Component replacement procedures...

  • Page 66: Power Button Board

    Power button board Description Spare part number Power button board assembly 827035-001 Power button board cable (included in Cable Kit) 828418-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 67 Lift the right side of board and pull board out and to the right to remove it from under the tab (3). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 68: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board 827032-001 USB/audio board cable (included in Cable Kit) 828418-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 69 Lift the rear of the board and pull it away from side of the top cover (2). Reverse this procedure to install the USB/audio board. Component replacement procedures...

  • Page 70: Function Board

    Function board Description Spare part number Function board 828419-001 Function board cable (included in Cable Kit) 828418-001 Before removing the function board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 71 Remove the board from the top cover (3). Remove the function board from the top cover. Reverse this procedure to install the function board. Component replacement procedures...

  • Page 72: Card Reader Board

    Card reader board Description Spare part number Card reader board 828416-001 Card reader board cable (included in Cable Kit) 828418-001 Before removing the card reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 73 Remove the Phillips PM2.5×3.0 screw (1) that secures the board to the computer, and lift the cable side of the board. Turn the board upside down (1), and then disconnect the cable from the board (2). Reverse this procedure to install the card reader board. Component replacement procedures...

  • Page 74: Fan

    Description Spare part number 827040-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 75 Lift the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 76: Optical Drive Connector Cable

    Optical drive connector cable Before removing the optical drive connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 77: Battery Connector Cable

    Battery connector cable The battery connector cable is included in the Cable Kit, spare part number 828418-001. Before removing the battery connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 78: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 8.1 or Windows 10 operating system Description Spare part number System board with processor and 2 GB of discrete graphics memory: AMD A10-8700P processor 828433-xxx...
  • Page 79 Disconnect the following cables from the system board: (1) Power connector cable (2) Display cable (3) Battery connector cable (4) Speaker cable (5) Hard drive cable Remove the 2 Phillips PM2.5×5.0 screws (1) that secure the system board to the computer. Remove the system board from the computer (2).

  • Page 80: Rtc Battery

    RTC battery Description Spare part number RTC battery 826388-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 81 Remove the battery from the system board (2). Reverse this procedure to install the RTC battery. Component replacement procedures...

  • Page 82: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 828420-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 83 Remove the speakers from the top cover (3). NOTE: When reinstalling the speakers, make sure the rubber gaskets in each screw hole (4) are correctly in place. Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 84: Heat Sink Assembly

    Heat sink assembly All heat sink assembly spare part kits include replacement thermal material. Description Spare part number Heat sink for use in models with discrete graphics 828409-001 Heat sink for use in models with UMA graphics 830933-001 Before removing the heat sink assembly, follow these steps: Shut down the computer.
  • Page 85 Lift the heat sink from the system board (7). NOTE: For discrete models, thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.
  • Page 86 Lift the heat sink from the system board (5). NOTE: For UMA models, thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 87: Display Assembly

    Display assembly Non-touch displays are ONLY spared at the subcomponent level. For more information about display components, see Display components on page Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 88 Lift the display assembly straight up and remove it (4). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. To remove the display bezel, remove the 2 screw covers (1) and the 2 Phillips PM2.0×4.0 screws (2) from the bottom corners of the display bezel.
  • Page 89 Remove the display bezel (4). The display bezel is available using spare part number 828406-001 in models without a webcam and 828407-001 in models with a webcam. Display bezel mylar screw covers are available in the Rubber Kit, spare part number 828415-001. If it is necessary to replace the webcam or microphone module, disconnect the cable from the module (1), and then gently pull the module away from the double-sided tape on the display enclosure (2).
  • Page 90 If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM2.0×3.0 screws that secure the panel to the display enclosure. The raw display panel is available using spare part number 828422-001. Rotate the display panel all the way over (1), and then lift the tape from atop the connector (2) and disconnect the cable from the rear of the panel (3).
  • Page 91 Remove the display hinges from the display enclosure (3). Display hinges are available in the Display Hinge Kit using spare part number 828404-001. If it is necessary to replace the display cable, remove the cable from the clips built into the left side of the display enclosure (1).

  • Page 92: Power Connector And Cable

    Power connector and cable Description Spare part number Power connector and cable 827039-001 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 93: Computer Setup (Bios) And Multiboot In Windows 7

    Computer Setup (BIOS) and MultiBoot in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 94: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 95: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support Assistant.

  • Page 96: Choosing Multiboot Preferences

    optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly. NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order. You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup.

  • Page 97: Setting A Multiboot Express Prompt

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 98: Computer Setup (Bios) And Multiboot In Windows 8.1

    Computer Setup (BIOS) and MultiBoot in Windows 8.1 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 99: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 100: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 101: Using Multiboot

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device.

  • Page 102: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 103: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 104: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 10

    To start Computer Setup, follow these steps: Start Computer Setup. ▲ ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲...

  • Page 105: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 106: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 107: Changing The Boot Order Using The F9 Prompt

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 108: Computer Setup (Bios) In Ubuntu Linux

    10 Computer Setup (BIOS) in Ubuntu Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 109: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 110: Downloading A Bios Update

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 111: Hp Pc Hardware Diagnostics (Uefi)

    11 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 112 Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 100 Chapter 11 HP PC Hardware Diagnostics (UEFI)

  • Page 113: Backup And Recovery In Windows 7

    12 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 114: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: Windows 7 operating system DVD—Installs the operating system without additional drivers or ● applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 115: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 116: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 117 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 118: Backup And Recovery In Windows 8.1

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 119: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 120: Using Windows Operating System Media (Purchased Separately)

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 121: Backup And Recovery In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 122: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 123: Restore And Recovery

    Creating HP Recovery media (select products only) on page 109. If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 124: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 125: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 126: Backup And Recovery In Ubuntu Linux

    Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed.

  • Page 127: Performing A System Recovery

    Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image, you must first create the recovery ISO file and then burn it to an optical disc.

  • Page 128: Remove Everything And Reinstall Ubuntu

    NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure. The Disk On Key used for this process should be 4 GB or larger. Creating a USB Recovery Disk On Key Connect the USB Disk On Key to a USB port on the computer.
  • Page 129 You can initiate this option by using the key. To use the key: Press while the computer boots. – or – Press and hold as you press the power button. The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. Recover/Repair System—This option repairs a system that is not working properly and preserves user ●...

  • Page 130: Specifications

    16 Specifications Computer specifications Metric U.S. Dimensions Length 262.8 mm 10.35 in Non-touch 263.2 mm 10.36 in Touch Width 375 mm 14.76 in Height (front to rear) 23.4 to 25.5 mm 0.92 to 1.00 in Non-touch 25.0 to 27.1 mm 0.98 to 1.07 in Touch Weight...

  • Page 131: Cm (15.6-In) Display Specifications

    Metric U.S. Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

  • Page 132: Hard Drive Specifications

    Hard drive specifications 2.0-TB* 1-TB* 500-GB* 500-GB* hybrid Dimensions Height 9.5 mm 9.5 mm 7.0 mm 7.0 mm Width 70 mm 70 mm 70 mm 70 mm Weight 118 g 115 g 101 g or 95 g 95 g Interface type SATA SATA SATA...

  • Page 133: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 134: Dvd-Rom Drive

    DVD-ROM drive Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD Digital Audio, CD-XA ready (Mode 2, Form 1 and Form 2), CD-I (Mode 2, Form 1 and Form 2), CD-R, CD- RW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disc diameter...

  • Page 135: Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 136 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 137 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.
  • Page 138 NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

  • Page 139: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 140 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 128 Chapter 17 Statement of memory volatility...

  • Page 141: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 142: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 143: Power Cord Set Requirements

    18 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 144 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 145: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 146: Index

    Index power 9 display hinge AC adapter, spare part numbers 24 right TouchPad 7 removal 78 antennas Display Hinge Kit disconnecting 41 spare part numbers 21 Cable Kit audio, product description 2 display panel contents 22 audio-out (headphone)/audio-in product description 1 spare part number 22 (microphone) combo jack, display rear cover...
  • Page 147 HP PC Hardware Diagnostics (UEFI) latch, battery release 13 removal 64 using 99 legacy support, USB 81, 86, 92, 96 spare part number 64 HP Recovery Disc Creator, using 101 lights optical drive eject button, HP Recovery Manager battery 14 identifying 15...
  • Page 148 16 buttons 7 starting 112 serviceability, product description 5 TouchPad light, identifying 8 supported discs 110 TouchPad zone system 111 identifying 7 USB flash drive 112 TPM settings 95 using HP Recovery media 110 transporting guidelines 29 136 Index...
  • Page 149 traveling with the computer 16 WLAN/Bluetooth combo card removal 41 spare part number 20, 41 Ubuntu workstation guidelines 29 remove everything and reinstall option 116 USB 3.0 port 14 USB legacy support 81, 86, 92, 96 USB ports, identifying 14, 15 USB/audio board removal 56 spare part number 19, 56...

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