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Viking Electronics E-10-IP Product Manual

Voip entry phones
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Designed, Manufactured and Supported in the USA
VIKING
C O M M U N I C A T I O N & S E C U R I T Y S O L U T I O N S
The E-10/20/30/32-IP VoIP Entry Phones are designed to provide quick
and reliable handsfree communication for SIP VoIP phone systems with
PoE. The E-10/20/30/32-IP entry phones can be programmed from any
Touch Tone phone or PC on the same LAN. The Entry phones can dial
up to 5 programmable numbers.
The E-30/32-IP entry phones will flash the "Call" LED during dialing and
automatically light the LED when the call is answered. All programming
parameters, including phone numbers and location numbers, are stored
in non-volatile memory, requiring no batteries. All units are PoE powered.
For outdoor installations where the unit is exposed to precipitation or con-
densation, the E-10/20/30/32-IP Entry phones are available with En-
hanced Weather Protection (EWP). EWP products feature foam rubber
gaskets and boots, sealed connections, gel-filled butt connectors, as well
as urethane or thermal plastic potted circuit boards. For more information,
see DOD# 859.
Installation requires the assistance of a Network Administrator / IT Technician.
!
Features
• Self diagnostic reports via email (testing com, mic, speaker & switch)
• Automatic polling and programming software included
• 2 Amp relay contacts for door/gate or SL-2 strobe light control
• Blue "Call Connected" LED indicator (E-30/E-32-IP only)
• SIP compliant (see pg 2 for list of compatible IP-PBX phone systems)
• PoE powered (class 1, <4 watts)
• Automatic Noise Canceling (ANC) feature for proper operation in noisy environments
• VoIP eliminates the need for "Push to Talk" mode
• Network downloadable firmware
• T-10 Torx security screws for added security
• Handsfree operation
• Marine grade 316 stainless steel prevents corrosion on the stainless steel models
• Laser etched graphics on stainless steel models
• Programmable to dial up to 5 numbers on busy or ring no answer
• Cycles through backup phone numbers on busy or no-answer
• Optional Enhanced Weather Protection (EWP), EWP products are designed to meet IP66
Ingress Protection Rating, see DOD# 859
• Hangs up on busy signal, time-out or touch tone command
• Remotely programmable
• Extended temperature range (-40°F to 140°F)
• 3 different chassis or board only available
• Volume adjustments for microphone and speaker
• E-10-IP and E-30-IP are flush mountable using the included rough-in box or can be surface
mounted using an optional VE-5x5 Surface Mount Box (DOD# 424)
• E-32-IP flush mounts in a standard double gang electrical box (not included) or can be surface
mounted using an optional VE-5x5 Surface Mount Box (DOD# 424)
• Optional PB-100 Polling System available (DOD# 232)
• Optional SL-2 or BLK-4-EWP strobe light kit available (DOD# 242/653)
PRODUCT MANUAL
VoIP Entry Phones
E-10-IP/E-10-IP-EWP
Flush Mount Black
Powder Painted Aluminum
E-30-IP/E-30-IP-EWP
Flush Mount Brushed 316 Stain-
less Steel shown in optional
VE-5x5 Surface Mount Box
Applications
• Gate Entrance
• Parking ramps/lots
• ATM machines
• Medical centers
• Lobbies
www.vikingelectronics.com
Information: (715) 386-8861
Specifications
Power: PoE class 1 (<4 watts)
Dimensions: See Installation and Specifications
Operating Temperature: -40° C to 60° C (-40°F to 140°F)
Humidity - Standard Products: 5% to 95% non-condensing
Humidity - EWP Products: Up to 100%
Audio Codecs: G711u, G711a, G722
Network Compliance: IEEE 802.3 af PoE, SIP 2.0 RFC3261,
100BASE-TX with auto cross over
Connections: (1) RJ45 10/100 Base-T, (3) gel-filled butt con-
nectors
E-10/20/30/32-IP
VoIP Entry Phones
September 21, 2015
E-20-IP/E-20-IP-EWP
Surface Mount Light Grey
UV Stable Plastic Chassis
E-32-IP/E-32-IP-EWP
Flush Mount in a standard
double gang electrical box
Brushed 316 Stainless Steel
• Entryways
• Stadiums
• Convention centers
• Public access areas

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Summary of Contents for Viking Electronics E-10-IP

  • Page 1 Humidity - EWP Products: Up to 100% • Volume adjustments for microphone and speaker • E-10-IP and E-30-IP are flush mountable using the included rough-in box or can be surface Audio Codecs: G711u, G711a, G722 mounted using an optional VE-5x5 Surface Mount Box (DOD# 424) Network Compliance: IEEE 802.3 af PoE, SIP 2.0 RFC3261,...
  • Page 2 Viking VoIP SIP System Compatibility List NOTE: Exclusion from this list means only that compatibility has not been verified, it does not mean incompatibility. For detailed configuration instructions for certain vendors below, see Configuring Viking VoIP Phone and SIP Servers, DOD# 944. Infrastructure Class Vendor Service...
  • Page 3 Definitions Client: A computer or device that makes use of a server. As an example, the client might request a particular file from the server. DHCP: Dynamic Host Configuration Protocol. In this procedure the network server or router takes note of a client’s MAC address and assigns an IP address to allow the client to communicate with other devices on the network.

  • Page 4: Features Overview

    Features Overview Rear (PCB) View of E-10/20/30/32-IP Entry Phone PoE LAN Port 10/100, PoE Class 1 (<4 Watts): Connect to your LAN via RJ45 plug and CAT5 or greater twisted pair wire. MAC Address Label: The MAC address is aunique 12 Green Unit Status LED digit number used by routers to send network traffic to the...
  • Page 5 A. E-10-IP / E-10-IP-EWP / E-30-IP / E-30-IP-EWP The E-10-IP and E-30-IP are designed to be flush mounted to the included 4” x 4” x 2” deep plastic rough in box or sur- face mounted using an optional Viking model VE-5x5. Note: The E-10-IP and E-30-IP will NOT mount to a standard double gang box.
  • Page 6 B . E-32-IP / E-32-IP-EWP The E-32-IP is designed to be flush mounted to a standard double gang electrical box (minimum dimensions of: 3.65”W x 2.84”H x 2.25”D) or surface mounted using an optional Viking model VE-5x5. * CAUTION: Excessive wire length and/or using a rough-in box with inadequate depth can apply force to the circuit board causing physical damage.
  • Page 7 D. Replacement IP Board Kit (Model E-1600-53A-IP) This is a board (PCB) only kit, no chassis is included. This kit can be used to convert any Viking E-10A or E-30 analog phone to a VoIP version. The kit can also be used to replace a damaged IP board in the field. This kit comes in standard and EWP version.
  • Page 8 Typical Installation on SIP Based VoIP Phone System 100m (328 ft) max* Viking E-30-IP Entry Phone SIP VoIP PBX 10/100 Mbps Maximum Internet PC with SIP Server Software Optional PoE Injector (If VoIP PBX does Optional not have PoE) Switch / Hub Viking Customer’s supplies...
  • Page 9 PC Programming A DVD is included with each E-10/20/30/32-IP VoIP Entry Phone. The DVD contains the application “Viking VoIP Phone Programming” used to program the unit using a PC running Windows 2000, XP, Vista, Windows 7, or Windows 8 (see Sys- tem Requirements above).
  • Page 10 C. Manually Resetting All Network Parameters to Factory Default Step 1. Power down the E-10/20/30/32-IP phone by disconnecting the RJ45 plug. Step 2. Press and hold the CALL button, then reconnect the RJ45. Continue to hold the button until you hear 2 beeps, (approximately 6 seconds). Continue to hold the button until you hear 4 more beeps, approximately 6 seconds later, then release the button.
  • Page 11 Quick Programming Features (after accessing the Touch Tone Programming Mode) MEMORY DESCRIPTION DIGITS LOCATION First speed dial number 0-32 digits Second speed dial number 0-32 digits Third speed dial number 0-32 digits Fourth speed dial number 0-32 digits Fifth speed dial number 0-32 digits To clear any speed dial number (no digits)

  • Page 12: Programming Features

    Programming Features Note: Up to 32 digits can be stored in each dial position via touch tone programming, up to 90 characters via PC program- ming. Touch tone Q and # count as single digits. 1. Speed Dial Numbers (#00 - #04) A.
  • Page 13 4. Lap Counter (#16) Touch Tone Counter With the lap counter disabled (factory setting), if the E-10/20/30/32-IP phone is programmed Disabled* to dial the next number on ring-no-answer and/or busy signal (see section E and F below), 1 time the E-10/20/30/32-IP phone will continuously call its programmed phone numbers forever 2 time until the call is answered.
  • Page 14 9. Mic Volume/Automatic Noise Cancelling Mode (#22) The microphone volume can be set from 1 to 9 (1 = lowest volume setting, 9 = the highest, factory set to 5) by entering the single digit then the memory location #22. Alternatively the microphone can be placed in the “ANC” Automatic Noise Cancelling mode by ,entering 0#22 in programming.
  • Page 15 17. “Call” LED Control (#30) The call LED on the E-10/20/30/32-IP phone can be programmed to: 0 = LED will automatically light when the distant party has answered, this is the factory default setting. 1 = LED will light steady, only after a Touch Tone Q is entered from the called party. 18.

  • Page 16: Operation

    Operation A. “CALL” Button When the “CALL” button is pressed, the E-10/20/30/32-IP phone dials a pre-programmed telephone number. The Call Connected LED momentarily flashes during dialing. In the event the line is busy or there is a ring-no-answer, the unit can be programmed to call additional phone numbers.

  • Page 17: Related Products

    Related Products Surface or Pedestal Mount Viking Products While Maintaining Weather and Vandal Resistance The VE-3x5, VE-5x5, VE-6x7 and VE-5x10 add vandal and weather resistance, as well as ver- satility to many Viking products. The VE-Series backboxes are available in black fine texture pow- der painted steel or Marine Grade 316 stainless steel.

  • Page 18: Warranty

    Product Support: (715) 386-8666 Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.

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