1. Manuals
  2. Brands
  3. Ricon Manuals
  4. Whiteboard
  5. D5510
  6. Operating instructions manual

Ricon D5510 Operating Instructions Manual

Interactive whiteboard
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Operating Instructions
For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the D5510 and is the answer not in the manual?

Questions and answers

Summary of Contents for Ricon D5510

  • Page 1 Operating Instructions For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Introduction................................. 6 How to Read This Manual..........................7 Symbols................................7 Disclaimer................................7 Notes................................7 Terminology................................ 8 1. Overview Things You Can Do with Interactive Whiteboard.....................9 Screen Configuration............................13 Icons Displayed on the Interactive Whiteboard.................... 15 Operating the Screen............................21 Inserting a USB Flash Memory Device......................
  • Page 4 Linking with a Smart Device........................64 3. Connecting Devices Devices That Can Be Connected to the Machine..................67 Connecting a Computer or Tablet to the Machine..................72 Connecting a Video Conferencing Device to the Machine................74 Sharing the Whiteboard Screen in a Video Conference................76 Using a Projector to Project a Screen......................
  • Page 5 Icons on the Desktop..........................115 Opening General Settings..........................116 General Settings Icons..........................116 Opening Administrator Settings........................117 Administrator Settings..........................118 Adjusting Touch Sensor Positions......................... 122 Adjusting the Touch Sensor Sensitivity......................123 Configuring Network Settings........................124 Configuring Wireless Network Settings.......................126 Setting the Date and Time..........................128 Configuring Region and Language Settings....................129 Adding or Deleting Your Remote License....................
  • Page 6 Changing the System Settings........................151 Changing the Security Settings........................156 Changing the Print Settings........................... 158 Managing the Device Settings........................160 Performing a Configuration Settings Backup..................161 Restoring Configuration Settings......................162 Synchronizing Settings on Multiple Whiteboards.................. 163 Restoring the Factory Default Settings......................164 8. Troubleshooting If a Message is Displayed during Operation....................
  • Page 7 Adjusting the Position or Size of a Subwindow..................212 Changing the Menu Settings........................214 List of Video Input Signals Supported by the Machine................216 Specifications..............................222 RICOH Interactive Whiteboard D5510....................222 RICOH Interactive Whiteboard D6500....................225 RICOH Interactive Whiteboard D8400....................229 Trademarks..............................233 About Added or Changed Features......................235...

  • Page 8: Introduction

    Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

  • Page 9: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates points to pay attention to when using the software. Be sure to read these explanations. Indicates supplementary information that you may find helpful, but not essential to completing a task. Indicates the names of screens, menus, settings, and buttons.

  • Page 10: Terminology

    Terminology This section explains the terms used in this manual. Captured page A page captured to the machine. Interactive Pen An electronic pen that requires a battery to operate, and is used to draw strokes on the whiteboard and operate the machine. All features of the whiteboard can be used when Interactive Pen is used. Stroke A line can be drawn with the Touch Pen, Interactive Pen, or your fingers.

  • Page 11: Overview

    1. Overview This chapter provides an overview of the whiteboard function of RICOH Interactive Whiteboard products. It also explains how to view the screen. Things You Can Do with Interactive Whiteboard You can use the Interactive Whiteboard in a variety of ways to fit your needs. Use a Whiteboard This chapter provides an overview of the whiteboard function of Interactive Whiteboard...
  • Page 12 1. Overview Print pages You can print the currently displayed page or all pages. See page 62 "Printing". DAB034 Import a file and write text or draw figures You can import and display a PDF or PowerPoint file on the screen, and write text or draw figures on the displayed file.
  • Page 13 Things You Can Do with Interactive Whiteboard Share a screen with other devices via remote whiteboard You can share a screen with multiple devices connected via a network. You can also perform operations on the shared screen. See page 95 "Using a Remote Whiteboard to Share the Screen".
  • Page 14 1. Overview Control IWB from Crestron system As a Crestron supported device, you can connect and control the machine from Crestron system. See page 199 "Using the Crestron Function". DMT204 • Before using this machine, configure the time, date, network, and other settings. For details about these settings, see Opening Administrator Settings.

  • Page 15: Screen Configuration

    Screen Configuration Screen Configuration DHG013 1. Information display area This area displays the following information: • Date and time This area displays the current date and time. The date and time can be changed in Administrator Settings. For details about how to change the date and time, see page 128 "Setting the Date and Time".
  • Page 16 1. Overview 3. Page operation panel The icons and thumbnails in this area are used to switch and edit pages. For details about the icons displayed, see page 15 "Icons Displayed on the Interactive Whiteboard". While an externally input image is displayed, the Page operation panel will disappear automatically if no operations are performed for 10 seconds.

  • Page 17: Icons Displayed On The Interactive Whiteboard

    Icons Displayed on the Interactive Whiteboard Icons Displayed on the Interactive Whiteboard Main operation panel Icon Description • Used to host a remote whiteboard session. • Used to participate in the hosted remote whiteboard session. Share • The number of antenna bars that are displayed when connecting from a remote whiteboard may change depending on the communication status of the network.
  • Page 18 1. Overview Icon Description • This icon appears when fair copy entry mode is selected from the pen submenu. • Used to write handwritten text and have the text recognized and converted to Fair Copy Entry text data. Mode • The color of the icon changes according to the selected color. •...
  • Page 19 Icons Displayed on the Interactive Whiteboard Icon Description • Used to select a stroke, text, figure, or stamp to edit. • Used to delete a stroke, text, figure, or stamp. Select and • Used to draw strokes, text, figures, or cut/copy/paste stamps. Delete •...
  • Page 20 1. Overview Icon Description • Displays a screen from a connected device in real time. You can switch the displayed screen by touching the icon. • This icon appears when an image from any of the external input terminals is Switch External being displayed.
  • Page 21 Icons Displayed on the Interactive Whiteboard Icon Description • Used to operate a computer screen displayed on the screen of the machine. • This icon appears when an image from any of the external input terminals is being displayed. Operate Computer •...
  • Page 22 1. Overview 1. Captured the page operations icon Appears when a page in the page list is selected. If no operations are performed for three seconds, the icon will disappear automatically. The following icons are included: 2. Insert Page icon Adds a new page before the currently selected page.

  • Page 23: Operating The Screen

    Operating the Screen Operating the Screen You can use the pen or your fingers to operate the screen. To select an icon or button, touch the item you want to use with the pen nib or your finger. To execute the function of an icon on the desktop, touch the same spot twice quickly with the pen nib or your finger.
  • Page 24 1. Overview • A touch on the top of the screen may not be recognized accurately.

  • Page 25: Inserting A Usb Flash Memory Device

    Inserting a USB Flash Memory Device Inserting a USB Flash Memory Device You can save the pages, log files and various settings that are created or specified on the machine to a USB flash memory device. To use this feature, attach a USB flash memory device to the machine using the following procedure.
  • Page 26 1. Overview...

  • Page 27: Using A Whiteboard

    2. Using a Whiteboard This chapter explains the basic operations such as writing text or drawing figures on the display, operations of pages, and how to save displayed on the screen. Basic Operations You can use the Interactive Pen, Touch Pen, or your fingers to perform the following operations: Operation by the Interactive Pen, Touch Pen, or Your Fingers •...

  • Page 28: Writing On The Screen

    2. Using a Whiteboard • Depending on the machine model you are using, you may be able to use the Touch Pen instead of the Interactive Pen if the electronic pen is lost or its battery runs out. If this is the case, enable [Handwritten Entry with Touch Pen] on the system settings.
  • Page 29 Basic Operations 4. Grid line Switches between showing and hiding the grid line on the screen. 5. Entry mode Selects the type of the item to draw. • Writing in handwritten entry mode (page 27 "Writing in handwritten entry mode") •...
  • Page 30 2. Using a Whiteboard Move the pen on the screen. CUE190 • In handwritten entry mode with the Touch Pen, you can write up to 4 strokes at one time. To enter multiple strokes simultaneously, enable [Handwritten Entry with Touch Pen] in the System Settings, and then enable [Handwritten Entry with Multiple Touch Pens (Cannot operate whiteboard using fingers)] on the Detailed Settings screen of the whiteboard.
  • Page 31 Basic Operations • Japanese or Chinese characters are recognized and converted into text for each single character. Alphanumeric entries are recognized for each single word. • If a hand-written Japanese or Chinese character is not recognized correctly, touch and hold the character until the list of candidates appears.

  • Page 32: Deleting Strokes

    2. Using a Whiteboard Touch the screen in the position you want. The selected figure or stamp is drawn in the position you touched with the pen nib. To move the position of the figure or stamp, keep the pen nib in contact with the screen surface after touching the screen and drag the pen to the position you want.
  • Page 33 Basic Operations Move the pen over the stroke. DAB030 Only the portions of the stroke touched by the pen nib are deleted. The thickness of the deleted portions is equal to the one selected by , the Pen icon. • You cannot partially delete fair copy entry text, figures, or stamps. •...
  • Page 34 2. Using a Whiteboard Deleting using the pen nib Touch , the Select and Delete icon, and then touch , the Eraser icon. DMT209 Move the pen nib across a stroke to erase it. CUE192...
  • Page 35 Basic Operations Selecting and deleting multiple strokes Touch , the Select and Delete icon, and then touch , the Select icon. DMT201 Circle a stroke with the pen nib to select the stroke. You can select a single stroke by touching it. DAB031...

  • Page 36: Enlarging, Reducing, Or Moving The Strokes

    2. Using a Whiteboard Touch anywhere in the selected area with the pen bottom or touch , the Select/Delete icon with the pen nib, and then touch [Delete]. DQP032 • Operations by the pen bottom is possible only when the Interactive Pen is used. Deleting all strokes You can erase all strokes on the screen.
  • Page 37 Basic Operations Selecting a stroke Touch , the Select and Delete icon, and then touch , the Select icon. DMT201 Enclose a stroke with the pen nib to select the stroke. You can select a single stroke by touching it. CUE062 Touch [Select All] to select all strokes on the page.

  • Page 38: Cutting, Copying, Or Pasting Strokes

    2. Using a Whiteboard CUE064 Moving strokes Drag the selected stroke to the area where you want to place the stroke. CUE063 Cutting, Copying, or Pasting Strokes You can select, cut, copy, or paste a stroke already drawn on the screen.
  • Page 39 Basic Operations Cutting or Copying Strokes Touch , the Select and Delete icon, and then touch , the Select icon. DMT201 Circle a stroke with the pen nib to select the stroke you want to cut or copy. You can select a single stroke by touching it. CUE062 Touch [Select All] to select all strokes on the page.

  • Page 40: Changing The Display Magnification/Moving The Display Area

    2. Using a Whiteboard Touch [Paste] and touch the place on the screen to paste the cut or copied stroke. You can perform this operation successively. Also, dragging the pasted stroke continuously, you can move it. Enlarge, reduce, or move the figure or stroke as you want. For details, see page 34 "Enlarging, Reducing, or Moving the Strokes".
  • Page 41 Basic Operations DHG019 Changing the display magnification Touch the screen with two fingers and spread or pinch them together. CUE150 • When you spread your fingers apart, the screen is enlarged, centering on where you originally touched. • When you pinch your fingers together, the screen is reduced, centering on where you originally touched.
  • Page 42 2. Using a Whiteboard CUE151 The display area moves with the movement of your fingers. Changing the display magnification with the pen Select , the Loupe icon, to change the display magnification, or to move a displayed area. The enlarged display area can be moved. Touch , the Loupe icon.

  • Page 43: Undoing Operations

    Basic Operations To move the display area, touch and press down on the display area with the pen nib. While pressing down with the pen, drag it across the area. 600% 500% 400% 600% 500% 400% 300% 200% 100% 300% 200% 100% 600%...

  • Page 44: Using Markers

    2. Using a Whiteboard Using Markers A marker is a semi-transparent, thick line drawn with your finger. The drawn marker automatically disappears a few seconds after it is drawn. A marker is useful when indicating an important portion of written text, drawn figures, or a displayed image to which you want to draw attention.

  • Page 45: Operating A Page

    Operating a Page Operating a Page This section explains the operation of a page such as adding or deleting a page. Adding a Page Adding a new page On the page list, touch the thumbnail of the page that is right before the location where you want to add a page.

  • Page 46: Deleting A Page

    2. Using a Whiteboard A new blank page is created at the end of the captured pages list. The added page appears on the screen. Copying a page On the page list, touch the thumbnail of the page that you want to copy. The captured page operation panel appears.

  • Page 47: Turning Pages

    Operating a Page Touch , the Page Delete icon. DHG026 Touch [Delete]. The displayed page is deleted. The preceding page appears. If the deleted page is the top page, the next page appears. Turning Pages You can turn the pages using your fingers. Touch the screen with two fingers, and while maintaining the same distance between them, move them to the left or right side of the page.

  • Page 48: Operating A File

    2. Using a Whiteboard Operating a File This section explains how to save or print written text and drawn figures on the display or captured screens. • Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB flash memory device, consult a doctor immediately.
  • Page 49 Operating a File Touch [Save File]. DQP003 Specify the folder in which you want to save a file on the displayed screen. folder1 \\host01\appdata folder2 \\host01\appdata\office DHG332 • Select “USB Memory” to save the pages in the USB flash memory device attached to the machine.
  • Page 50 2. Using a Whiteboard • When you save a file in a USB flash memory device or shared folder, a sub directory up to 10 layers deep can be specified. • When you touch the , the Move Up One Folder icon, you can move to the folder one level above.

  • Page 51: Saving Pages Temporarily

    Operating a File Item Specifications File name (when not iwb-date-time.pdf changing the file • The name of a file saved on January 23, 2014, at 4:56:07 is name) "iwb-20140123-045607.pdf". • If a file of the same name already exists, a suffix number between "-001"...

  • Page 52: Importing A File

    2. Using a Whiteboard The meeting code is used to do the following: • Import a temporarily saved file and resume from the last item of information you wrote • Download a temporarily saved file from the Web page Touch [Temporarily Save]. Temporary saved files can be stored for up to 30 days.
  • Page 53 Operating a File • Microsoft PowerPoint 2000 • Microsoft PowerPoint 97 To save pages in a USB flash memory device, insert the flash memory device into the USB port on the side of the display. Insert only one USB flash memory device. For details about how to connect a USB flash memory device, see page 23 "Inserting a USB Flash Memory Device"...
  • Page 54 2. Using a Whiteboard Select the file that you want to import to the Interactive Whiteboard. folder1 \\host01\appdata folder2 \\host01\appdata\office DHG333 • Select “USB Memory” to display the files stored in the USB flash memory device that is attached to the machine. •...

  • Page 55: Importing A Temporarily Saved File

    Operating a File • If the contents or properties of a PDF file that was stored by the Interactive Whiteboard have been modified, the contained strokes, figures, and fair copy entry text may not be edited. • On some machine models, PowerPoint files cannot be imported approximately 2 minutes after the whiteboard screen starts.
  • Page 56 2. Using a Whiteboard Touch [Import File]. DQP002 Touch "Temporary Save Folder". folder1 \\host01\appdata folder2 \\host01\appdata\office DHG334...
  • Page 57 Operating a File Enter the meeting code. Touch [OK]. The saved files which correspond to the entered meeting code are listed. Select the file you want to import. Touch [Import]. The imported pages are added in sequence to the end of the page list. When the PDF file has finished importing, the first page of the file is displayed.

  • Page 58: Sending Pages By E-Mail

    2. Using a Whiteboard Touch [OK]. The saved files which correspond to the entered meeting code are listed. Select the file you want to import. Touch [Import]. The imported pages are added in sequence to the end of the page list. When the PDF file has finished importing, the first page of the file is displayed.
  • Page 59 Operating a File To change the file name of a PDF file attached to an email, specify a password to the PDF file, prevent editing of the PDF file from being changed, or reduce the size of the file to be saved, touch [Option Settings for Saved File].
  • Page 60 2. Using a Whiteboard • The name of the file attached to an e-mail is "iwb-date-time.pdf" (when not changing the file name). For example, if there is a file that is sent by e-mail on 2014/1/23 4:56:07, iwb-20140123-045607.pdf" will be the name of the attachment file. •...

  • Page 61: Specifying Destinations

    Operating a File • Change the settings to automatically select paper size. Specifying Destinations There are following methods to specify e-mail destinations: • Select a destination registered to the email address book of the machine • Select a destination registered in a public address book (Active Directory / LDAP server address) that has been downloaded to the machine.
  • Page 62 2. Using a Whiteboard DQP007 The selected e-mail address is added to the "Destination Email Address" list. When you delete the selected e-mail address, touch the e-mail address you want to delete on the list. Select from Public Address Book Select the e-mail address of the destination to which you want to send the pages from [Public Address Book] tab.
  • Page 63 Operating a File DQP008 The selected e-mail address is added to the "Destination Email Address" list. When you delete the selected e-mail address, touch the e-mail address you want to delete on the list. • The [Public Address Book] tab appears only when the settings to use a public address book are configured.

  • Page 64: Printing

    2. Using a Whiteboard DQP101 Touch [Enter]. A confirmation message about adding the e-mail address to the history appears. Touch [OK]. The name and e-mail address of the destination is added to the "Destination Email Address" list. When you delete the entered e-mail address, touch the e-mail address you want to delete on the list.
  • Page 65 Operating a File • To use a inkjet printer, install the inkjet printer driver. You can download the driver from RICOH website. Also, you can configure inkjet printer settings in [Printer Detailed Settings] on the "Print Settings" screen that can be displayed from Administrator Settings. For details about the administrator settings, see page 117 "Opening Administrator Settings".

  • Page 66: Linking With A Smart Device

    2. Using a Whiteboard • Depending on the model of the machine you are using, printing cannot be performed for approximately 2 minutes after the whiteboard screen starts. • If the window for specifying printing conditions is open while the remote whiteboard is being used, no operations can be performed on the screens of the machines that are sharing the remote whiteboard.
  • Page 67 Operating a File • The effective period of QR Code is 10 minutes from the time the code is displayed. The code cannot be used after the effective period expires. If this happens, scan the connecting code again. • For details about how to scan QR Code, see the operating instructions of the external application. •...
  • Page 68 2. Using a Whiteboard...

  • Page 69: Connecting Devices

    Devices That Can Be Connected to the Machine The input terminals, output terminals, and devices that can be connected to the machine are as follows: RICOH Interactive Whiteboard D5510 DHG551 1. DVI Output (DVI-D) 2. HDMI Input 1 3.
  • Page 70 3. Connecting Devices Terminal Devices Connection method • Computer You cannot display copyright-protected content such as DVD and Blu-ray discs. • Tablet HDMI Input 1 See page 72 "Connecting a Computer or • Document Tablet to the Machine". camera • Digital still camera •...
  • Page 71 Devices That Can Be Connected to the Machine RICOH Interactive Whiteboard D6500/D8400 The following are the input/output terminals on the Capture Board and Controller Unit and their descriptions. For the input/output terminals of the main unit and other parts of the machine, see "Read This First"...
  • Page 72 3. Connecting Devices Terminal Devices Connection method • Computer You cannot display copyright-protected content such as DVD and Blu-ray discs. • Tablet HDMI Input See page 72 "Connecting a Computer or • Document Tablet to the Machine". camera • Digital still camera •...
  • Page 73 Devices That Can Be Connected to the Machine Terminal Devices Connection method Self-powered speaker Use this terminal to connect to the line input or other audio device terminal of an amplifier. Audio Output Video conferencing See page 74 "Connecting a Video device.

  • Page 74: Connecting A Computer Or Tablet To The Machine

    3. Connecting Devices Connecting a Computer or Tablet to the Machine You can connect a computer, tablet, or document camera to the machine, and see its screen on the machine. You can also write text or draw figures on the displayed screen using a pen. CUE070 You can capture written text and drawn figures on an externally input image as a "Captured page".
  • Page 75 Connecting a Computer or Tablet to the Machine Switch the video output on the computer to display the computer screen on the screen of the machine. To switch between image outputs on the computer, press the appropriate function key while holding down the [Fn] key.

  • Page 76: Connecting A Video Conferencing Device To The Machine

    3. Connecting Devices Connecting a Video Conferencing Device to the Machine This machine can be used as a monitor for a video conference. • You can connect a video conferencing device to the machine and share the screen of the machine in a video conference using the computer screen sharing the application software (RICOH UCS) of this machine.
  • Page 77 Connecting a Video Conferencing Device to the Machine DHG037 1. Subwindow display You can operate the machine displaying the images from the video conferencing device on the subwindow located at the upper right of the screen. You can display the image in a subwindow or hide the image by pressing the [PIP] button on the side of the display.

  • Page 78: Sharing The Whiteboard Screen In A Video Conference

    3. Connecting Devices Sharing the Whiteboard Screen in a Video Conference The screen of the machine can be shared in a video conference using the computer screen sharing application software of the machine. (RICOH UCS screen sharing) Connect the video conferencing device to the machine via USB. Start a video conference.

  • Page 79: Using A Projector To Project A Screen

    Using a Projector to Project a Screen Using a Projector to Project a Screen You can connect a projector that supports full-HD to the machine to project its screens. DHG038 • The machine cannot be connected to an analog input terminal such the VGA input of a projector. A Ricoh projector which supports full-HD is recommended for use with the machine.
  • Page 80 3. Connecting Devices Project the screen. For details about how to use a projector to project screens, see the manual of the projector. • If there is a cover on DVI Output, contact your service representative.

  • Page 81: Using The Web Page Of The Machine

    4. Using the Web Page of the Machine This chapter explains what you can do on the Web page of the machine, and how to access the Web page. Things You Can Do on the Web Page View a remote whiteboard You can view the contents of an open remote whiteboard session.
  • Page 82 4. Using the Web Page of the Machine • Internet Explorer 8/9/10/11 • Firefox • Safari for OS X • Safari for iOS • Chrome for Android • Chrome for Windows • Microsoft Edge *1 For iPad only. iPhone is not supported. *2 For tablet PC only.

  • Page 83: Downloading Temporarily Saved Files

    Downloading Temporarily Saved Files Downloading Temporarily Saved Files • To download a temporarily saved file, the meeting code entered when saving the file is required. For more details about the meeting code, see page 49 "Saving Pages Temporarily". Use your computer to access the Web page for the machine. For details about how to access the Web page, see page 79 "Displaying the Top Page".
  • Page 84 4. Using the Web Page of the Machine Click [Download] for the file you want to download. DMT390 Rename the file, if necessary, and then click [Save]. • If you do not know the meeting code that was entered when the file was saved, you can find the meeting code on the Web page screen for managing temporarily saved files.

  • Page 85: Managing Temporarily Saved Files

    Managing Temporarily Saved Files Managing Temporarily Saved Files Click [Temporarily Saved File Management] on the top page of the Web page. In the password input field, enter the administrator password. DMT339 Click [OK]. The Temporarily Saved File Management screen appears. Delete or download the necessary files. •...
  • Page 86 4. Using the Web Page of the Machine Viewing the Temporarily Saved File Management screen DMT338 1. Free Space Indicates the amount of free space and the maximum storage capacity of the space for temporarily saved files. 2. Number of Temporarily Saved Files Indicates the number of temporarily saved files and the maximum number of files that can be temporarily saved.

  • Page 87: Opening Administrator Settings

    Opening Administrator Settings Opening Administrator Settings • For security reasons, make sure to change the initial administrator password. If you do not change the password, the administrator settings cannot be browsed on the Web page. • For details about changing the administrator password, see page 118 "Administrator Settings". On the top page of the machine's Web page, click [Administrator Settings].
  • Page 88 4. Using the Web Page of the Machine...

  • Page 89: Using The Machine To Perform Operations On A Computer Screen

    5. Using the Machine to Perform Operations on a Computer Screen This chapter explains how to perform operations on a computer screen displayed on the machine using IWB Remote Desktop Software. IWB Remote Desktop Software Overview After you install IWB Remote Desktop Software on your computer, you can display a computer screen via a wireless LAN.

  • Page 90: Downloading Iwb Remote Desktop Software

    5. Using the Machine to Perform Operations on a Computer Screen Downloading IWB Remote Desktop Software Start your web browser. Enter "http://(machine's IP address or host name)/" in your web browser's URL bar and display the Web page for the machine. Click [Download Software].

  • Page 91: Installing Iwb Remote Desktop Software

    Installing IWB Remote Desktop Software Installing IWB Remote Desktop Software • To install IWB Remote Desktop Software on a computer, log on as a user with administrator privileges. Operating environment Item Specifications Operating system • Windows 7 Home Premium/Professional/Ultimate/Enterprise SP 1 or later (32 bit/64 bit) •...
  • Page 92 5. Using the Machine to Perform Operations on a Computer Screen Specify the language you want to use during the installation process, and then click [OK]. If .NET Framework 4 is not installed on your computer, click [Install]. If .NET Framework 4 has already been installed, the message [Install] does not appear. Proceed to the next step.

  • Page 93: Uninstalling Iwb Remote Desktop Software

    Uninstalling IWB Remote Desktop Software Uninstalling IWB Remote Desktop Software • Log on to the computer as a user with administrator privileges to uninstall the software. On the [Start] menu of the computer, select [Control Panel]. If you are using a computer that is running Windows 8/8.1, click [Search] on the Charm Bar, and then click [Control Panel].

  • Page 94: Using Iwb Remote Desktop Software To Perform Operations On A Computer Screen

    5. Using the Machine to Perform Operations on a Computer Screen Using IWB Remote Desktop Software to Perform Operations on a Computer Screen Open IWB Remote Desktop Software, and then connect the machine to a computer. When the machine is connected, the screen displayed on the computer appears on the screen of the machine. •...
  • Page 95 Using IWB Remote Desktop Software to Perform Operations on a Computer Screen Change the [Image Quality/Speed] setting as required. Select [Quality], [Standard Image Quality], or [Speed], according to the specified quality under the image transfer settings. The default is [Speed]. To give priority to speed over quality, select [Speed].
  • Page 96 5. Using the Machine to Perform Operations on a Computer Screen DHG574 • When Touch Pen is used, the operation by pen bottom cannot be performed. When you close IWB Remote Desktop Software, click [Close] in the "Connected" window. DHG573 Click [Close].

  • Page 97: Using A Remote Whiteboard To Share The Screen

    6. Using a Remote Whiteboard to Share the Screen This chapter explains how to share a screen or written text and drawn figures of the Interactive Whiteboard with other devices at remote locations. Overview of Remote Whiteboard You can share a screen with multiple devices connected via a network. •...
  • Page 98 6. Using a Remote Whiteboard to Share the Screen • Computer installed Remote Viewer (Viewing only) • Projector with interactive functionality • A smart device installed with RICOH Interactive Whiteboard Client • When the network settings are configured accordingly and the remote whiteboard license is added, you can view the screen of the machine from a remote location using a Web browser application without hosting the whiteboard by changing the settings.

  • Page 99: Opening A Remote Whiteboard Session

    Opening a Remote Whiteboard Session Opening a Remote Whiteboard Session This section explains how to open a remote whiteboard session. You may need to select Compatible mode according to the type of a participating device or its version. When you select Compatible mode, the functions available will be limited. For details about how to check the system version, see page 116 "Opening General Settings".
  • Page 100 6. Using a Remote Whiteboard to Share the Screen Touch [Open]. DHG346 • When a video conferencing device is connected to the machine via USB, a confirmation screen to start screen sharing is displayed upon starting a video conference using the device. Touch the [Start] button to share the image displayed on the machine screen.

  • Page 101: Opening A Remote Whiteboard Session In Compatible Mode

    Opening a Remote Whiteboard Session • When the "Open with passcode" check box is selected, you can limit the number of participating devices. • When the "Limit participating whiteboard's functions" check box is selected, the participating whiteboards cannot save files, print pages, or send e-mail during the session. •...
  • Page 102 6. Using a Remote Whiteboard to Share the Screen Specify other conditions as needed. • If you select "Create image of all pages and distribute", the pages being used will be converted to images and displayed on the participating whiteboards. You cannot edit the strokes on the pages converted to images.

  • Page 103: Closing A Remote Whiteboard Session

    Closing a Remote Whiteboard Session Closing a Remote Whiteboard Session This section explains how to close a remote whiteboard session. When the host whiteboard closes the remote whiteboard session, the session will be closed on the participating whiteboards as well. •...

  • Page 104: Participating In A Remote Whiteboard Session

    6. Using a Remote Whiteboard to Share the Screen Participating in a Remote Whiteboard Session This section explains how to participate in a remote whiteboard session. • When you join a remote whiteboard session, all the pages that existed prior to joining the session are deleted and the contents of the host whiteboard are imported.
  • Page 105 Participating in a Remote Whiteboard Session • When the remote whiteboard you want to join is open with available functions limited, the participating whiteboards cannot save files, print pages, or send e-mail. When the remote whiteboard session is closed, all the pages are deleted. •...
  • Page 106 6. Using a Remote Whiteboard to Share the Screen XXX.XXX.XXX.XXX DMT312 1. Status of the host whiteboard Displays an icon which indicates the session status of the host whiteboard. 2. [IP Address] Displays the IP address of a whiteboard location that is selected from the contact list. 3.

  • Page 107: Participating From The Web Browser

    Participating in a Remote Whiteboard Session 1. Manual Entry Enter the IP address, host name, or fully qualified domain name of the host whiteboard. The touch keyboard appears when you touch the input field. 2. [Enter] Adds the entered IP address of the host whiteboard to the IP Address field. 3.

  • Page 108: Participating From Remote Viewer

    6. Using a Remote Whiteboard to Share the Screen DMT353 Click [Join]. The remote whiteboard screen is displayed. The page you are viewing is refreshed once every two seconds. • You can change the display magnification by using the zoom-in and zoom-out function of your web browser.
  • Page 109 Participating in a Remote Whiteboard Session If a passcode is set by the host whiteboard, enter the passcode. If a connection is established, the time to import pages of the host whiteboard is displayed. Click [OK]. There are two methods for specifying a host whiteboard. The first is to select from the contact list, and the second is to enter the IP address manually.
  • Page 110 6. Using a Remote Whiteboard to Share the Screen • "IP Address Entry History" can hold up to 100 entries. If there are already 100 entries, the oldest entry is deleted from the history. • The indicated shared page import time may differ depending on the actual environment. •...

  • Page 111: Leaving A Remote Whiteboard Session

    Leaving a Remote Whiteboard Session Leaving a Remote Whiteboard Session • When you finish using the Interactive Whiteboard, leave the remote whiteboard session, and then turn off the power. Touch , the Share icon. Touch [Close Remote Whiteboard]. XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX DHG355 If you are participating in a remote whiteboard session while compatible mode is active, touch [Leave].

  • Page 112: Checking The Remote Whiteboard Information

    6. Using a Remote Whiteboard to Share the Screen Checking the Remote Whiteboard Information When you touch , the Share icon, during a remote whiteboard session, you can check the information of the devices joining the remote whiteboard session. When you touch , the Share icon, the following submenu appears.
  • Page 113 Checking the Remote Whiteboard Information Normal mode icon/Compatible Communication status Communication speed mode icon Good 512 kbps–1.5 Mbps Antenna 3/ 200 kbps–512 kbps Antenna 2/ Very Low 200 kbps or less Antenna 1/ • On the host whiteboard, the icon indicates the participating whiteboard with the worst communication status.
  • Page 114 6. Using a Remote Whiteboard to Share the Screen...

  • Page 115: Changing The Interactive Whiteboard Settings

    7. Changing the Interactive Whiteboard Settings This chapter explains how to change the machine settings in General Settings and Administrator Settings. Changing the Detailed Settings To configure the whiteboard display and writing settings, open the whiteboard detailed settings. Touch (Pen) or (Switch External Input) on the main operation panel with the pen nib, and then touch (Detailed Settings) from the menu that appears.
  • Page 116 7. Changing the Interactive Whiteboard Settings • To save the changes made to the settings after the machine is turned off, specify [Default Whiteboard Detailed Settings] in System Settings. For details, see page 151 "Changing the System Settings".

  • Page 117: Displaying The Desktop

    Displaying the Desktop Displaying the Desktop You can open General Settings or Administrator Settings from the desktop. The procedure for displaying the desktop is as follows: Press and hold on , the close icon, with the pen nib until a message appears. Touch [Close].

  • Page 118: Opening General Settings

    7. Changing the Interactive Whiteboard Settings Opening General Settings To perform operations such as checking the system information, open General Settings. Display the desktop. Touch [Settings] two times in quick succession. • When you finish configuring General Settings, touch [Close]. General Settings Icons Touch the icon with the pen nib to activate an icon on General Settings.

  • Page 119: Opening Administrator Settings

    Opening Administrator Settings Opening Administrator Settings Open Administrator Settings to configure machine settings such as network or date and time settings. • For security reasons, make sure to change the initial administrator password. If you do not change the password, a message is displayed each time you open Administrator Settings. Display the desktop.

  • Page 120: Administrator Settings

    7. Changing the Interactive Whiteboard Settings Administrator Settings Touch the icon with the pen nib to activate an icon in Administrator Settings. The operations performed with the activated icons are as follows: Icons displayed on Items on the Web Behavior this machine page System Settings...
  • Page 121 Opening Administrator Settings Icons displayed on Items on the Web Behavior this machine page Set Date/Time Sets the date and time displayed at the top of the main operation panel. For details about how to configure the settings, see Set Date/Time page 128 "Setting the Date and Time".
  • Page 122 7. Changing the Interactive Whiteboard Settings Icons displayed on Items on the Web Behavior this machine page Device Configuration Exports and then backs up the information set in Management Administrator Settings to a USB flash memory device. For details about how to back up the machine Export Device configuration, see page 162 "Restoring Configuration Configuration...
  • Page 123 Opening Administrator Settings Icons displayed on Items on the Web Behavior this machine page *1 *4 Configures the wireless network. It also displays the MAC address of the device. For details about how to configure the settings, see Wireless Network page 126 "Configuring Wireless Network Settings".

  • Page 124: Adjusting Touch Sensor Positions

    If the position detected when the screen is touched by the pen is out of place, you can adjust the touch sensor position. • This function is only available on RICOH Interactive Whiteboard D5510. Touch , the Adjust Touch Sensor Position icon, in General Settings.

  • Page 125: Adjusting The Touch Sensor Sensitivity

    If you experience problems drawing strokes or markers, you can adjust the sensitivity of the touch sensor. • This function is only available on RICOH Interactive Whiteboard D5510. • Do not touch the screen with the pen while adjusting the sensitivity of the touch sensor.

  • Page 126: Configuring Network Settings

    7. Changing the Interactive Whiteboard Settings Configuring Network Settings You can configure the following settings on the "Network Settings" window in Administrator Settings. When the configuration is complete, the machine automatically restarts. Item Description Initial value Network Auto Settings Specify whether or not to configure the Network Selected Settings automatically.
  • Page 127 Configuring Network Settings Item Description Initial value Use Public Address Book Specifies whether or not to use a public address Not selected Function book (Active Director / LDAP server address). When this check box is selected, enter the following items to access a public address book: •...

  • Page 128: Configuring Wireless Network Settings

    7. Changing the Interactive Whiteboard Settings Configuring Wireless Network Settings You can configure the following settings on the "Wireless Network Settings" window in Administrator Settings. When the configuration is complete, touch [Save settings by restarting]. The machine restarts automatically. • This function is only available on RICOH Interactive Whiteboard D6500/D8400. •...
  • Page 129 Configuring Wireless Network Settings Item Description Initial value Manually connect wireless Manually adds a wireless network network configuration. To add a setting, touch [Manually connect wireless network] to open the configuration screen, and enter the following information of the access point to connect: •...

  • Page 130: Setting The Date And Time

    7. Changing the Interactive Whiteboard Settings Setting the Date and Time You can change the settings of the date and time or the time zone on the "Set Date/Time" window in Administrator Settings. • If you select the link for time setting, Internet Explorer may open. If Internet Explorer opens, close it.

  • Page 131: Configuring Region And Language Settings

    Configuring Region and Language Settings Configuring Region and Language Settings You can configure the following settings on each tab of "Region and Language" window in Administrator Settings. Depending on the machine model you are using, you may need to touch [Region] or [Language] in the [Region and Languages] dialog box to display the following tab or screen.

  • Page 132: Adding Or Deleting Your Remote License

    7. Changing the Interactive Whiteboard Settings Adding or Deleting Your Remote License This section explains how to enable the remote whiteboard session by adding a license code of Remote License, which is an external option. Adding Your Remote License Touch , the Add/Delete Remote License icon, in Administrator Settings.
  • Page 133 Adding or Deleting Your Remote License Touch [OK] in the message that appears. [Open] and [Join] in the remote Whiteboard submenu that appears by touching the Sharing icon are disabled.

  • Page 134: Configuring Smtp Server Settings

    7. Changing the Interactive Whiteboard Settings Configuring SMTP Server Settings You can configure the following settings of the SMTP Server on the "SMTP Server Settings" window in Administrator Settings. Item Description Initial value Address Enter the address of the SMTP server. You can also enter the host name.
  • Page 135 Configuring SMTP Server Settings • If the maximum file size set on the machine is 5 MB, then the maximum size of incoming mail sent to the destination device should be set to 7 MB. • For details about Mail to Print, see page 58 "Printing pages by specifying the multifunction printer (Mail to Print function)".

  • Page 136: Managing A Remote Contact List

    7. Changing the Interactive Whiteboard Settings Managing a Remote Contact List A contact list contains the names and addresses of the devices using remote whiteboard. After a contact list has been added, you can select a host whiteboard from the list. To add or change a contact list, export the list first, and then make changes and save the list.
  • Page 137 Managing a Remote Contact List • Uppercase letters: A-Z • Lowercase letters: a-z • Numbers: 0-9 • Symbols: - . 4. Group column Enter the group name of the host whiteboard. When you enter a group name, you can sort or filter the rows by group.

  • Page 138: Adding A Remote Contact List

    7. Changing the Interactive Whiteboard Settings Using spreadsheet software such as Excel to create a contact list DEC008 1. First entry (2nd row) The host whiteboard with an IP address of "111.22.33.44" is registered. • Name column: The entry is named "MTG_ROOM01". •...

  • Page 139: Exporting A Remote Contact List

    Managing a Remote Contact List For details about how to connect a USB flash memory device, see page 23 "Inserting a USB Flash Memory Device". Touch , the Added Data Management icon, in Administrator Settings. Touch [Import] of "Contact List". When registering the contact list from the Web page of the machine, click [Upload].

  • Page 140: Managing An Email Address Book

    7. Changing the Interactive Whiteboard Settings Managing an Email Address Book If an email address book is added, you can select a destination e-mail address from the added email address book when saving and sending pages. • Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB flash memory device, consult a doctor immediately.
  • Page 141 Managing an Email Address Book 4. Group column Enter the group name of the e-mail address. When you enter a group name, you can sort or filter the rows by group. The number of characters must be 255 or less. If you omit the name, a blank entry is added.

  • Page 142: Adding An Email Address Book

    7. Changing the Interactive Whiteboard Settings • Name column: The entry is named "User001". • Address column: "name1@mail.com" is entered. • Group column: The entry is included in the group "TOKYO". 2. Second entry (3rd row) The e-mail address "name2@mail.com" is registered. •...

  • Page 143: Exporting An Email Address Book

    Managing an Email Address Book Exporting an Email Address Book Insert a USB flash memory device into a USB port on the side of the display. Insert only one USB flash memory device. For details about how to connect a USB flash memory device, see page 23 "Inserting a USB Flash Memory Device".

  • Page 144: Managing A Shared Folder List

    7. Changing the Interactive Whiteboard Settings Managing a Shared Folder List If a shared folder list is added, you can select a shared folder from the added shared folder list when saving pages and importing a file. • Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB flash memory device, consult a doctor immediately.
  • Page 145 Managing a Shared Folder List 2. Name column Enter the name of the shared folder. The number of characters must be 255 or less. If you omit the name, a blank entry is added. 3. Path column Enter the path of the shared folder. If you omit even one of the paths of the shared folder, the shared folder list is not added.
  • Page 146 7. Changing the Interactive Whiteboard Settings • There are different character encodings for Unicode. If the file is saved as a non-Unicode little endian file, the file cannot be used. The screen which allows you to choose the format used to save files differs according to the text editor or spreadsheet software you are using.

  • Page 147: Importing A Shared Folder List

    Managing a Shared Folder List • Name column: The shared folder is not named. • Path column: "\\123.45.67.89\PDF_Folder" is entered. • User column: The user name "User001" is allowed to access the shared folder. • Password column: The password of the user "User001" is "abc123". •...

  • Page 148: Exporting A Shared Folder List

    7. Changing the Interactive Whiteboard Settings Exporting a Shared Folder List Insert a USB flash memory device into a USB port on the side of the display. Insert only one USB flash memory device. For details about how to connect a USB flash memory device, see page 23 "Inserting a USB Flash Memory Device".

  • Page 149: Collecting Logs

    Collecting Logs Collecting Logs The information that is saved in the collection of logs is as follows: • Start time • End time • Screen operations • Error occurrence information • Page saved times • Page saving destination information • Remote whiteboard start time •...

  • Page 150: Attaching The Log To E-Mail

    7. Changing the Interactive Whiteboard Settings Touch [OK]. The log is saved to the root directory (the topmost directory) of the USB flash memory device. Touch [OK]. Attaching the Log to E-mail You must first configure the network and SMTP server settings to send a log by e-mail. For details about how to configure the Network Settings, see page 124 "Configuring Network Settings".

  • Page 151: Updating Your System

    Updating Your System Updating Your System You can update the system version by touching , the System Update icon, in Administrator Settings. • Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB flash memory device, consult a doctor immediately.
  • Page 152 7. Changing the Interactive Whiteboard Settings Insert the USB flash memory device containing the saved system file into the USB ports on the side of the display. Insert only one USB flash memory device. For details about how to connect a USB flash memory device, see page 23 "Inserting a USB Flash Memory Device".

  • Page 153: Changing The System Settings

    Changing the System Settings Changing the System Settings You can configure the following settings on the "System Settings" window in Administrator Settings. Item Description Initial value Whiteboard Location Name To change the name, touch [Change]. Specifies Blank the name of the location where the machine is installed.
  • Page 154 7. Changing the Interactive Whiteboard Settings Item Description Initial value Image Quality on Remote Specifies the image quality (five levels) of the Standard Image Whiteboard pages sent from participating devices when Quality hosting a remote whiteboard session. Scanned pages or images input on the machine are always displayed in the highest quality.
  • Page 155 Changing the System Settings Item Description Initial value Default Whiteboard Detailed Specifies the default whiteboard detailed Settings settings. The default setting for each item is as follows: • [Automatically switches to the external input when the external input display screen has changed]: Selected •...
  • Page 156 7. Changing the Interactive Whiteboard Settings Item Description Initial value Use Crestron Control System Specifies whether or not to use the Crestron Not selected function. When this check box is selected, the Crestron function becomes enabled, and you can then enter the IP address, port number, and IP ID of Crestron Control System.
  • Page 157 Changing the System Settings Item Description Initial value Restore Timeout Specify how long the machine retains its 2 minute(s) contents after it is shut down. *1 When the machine settings are being configured from the Web page of the machine, this item is displayed as [Remote Whiteboard Settings Background Image Quality].

  • Page 158: Changing The Security Settings

    7. Changing the Interactive Whiteboard Settings Changing the Security Settings You can configure the following settings on the Security Settings screen under the administrator settings: Item Description Initial value Limit domain of email Select this item so that only domains that are Not selected address specified under [Specify Domain] can be selected...
  • Page 159 Changing the Security Settings Item Description Initial value Prohibit direct entry of host Specifies whether or not to prohibit direct address Not selected whiteboard entry when selecting a host whiteboard. Invalidate host whiteboard Specifies whether or not to disable the record of Not selected history direct address entry when selecting a host...

  • Page 160: Changing The Print Settings

    7. Changing the Interactive Whiteboard Settings Changing the Print Settings You can configure the following settings on the "Print Settings" window in Administrator Settings. Make sure to configure those settings when using a printer that Universal Print Driver does not support. Item Description Initial value...
  • Page 161 Changing the Print Settings Item Description Initial value Printer Detailed Settings Displays the “Printer Detailed Settings” screen of the Priority printer not selected printer. selected On the “Printer Detailed Settings” screen, you can select the printer to give priority and open the properties screen of the printer to configure the detailed settings.

  • Page 162: Managing The Device Settings

    7. Changing the Interactive Whiteboard Settings Managing the Device Settings You can export and back up the information set in Administrator Settings. If a problem occurs, you can import the backup file again to return the settings to their previous states. You can also synchronize the settings of multiple whiteboards at remote locations using the setting information of a single whiteboard.

  • Page 163: Performing A Configuration Settings Backup

    Managing the Device Settings • Network Auto Settings • IP Address • Subnet Mask • Default Gateway • Wireless Network Settings • Remote License • Administrator Password • Display color profile • Device Configuration Management • Use Synchronous Function on Device Configuration •...

  • Page 164: Restoring Configuration Settings

    7. Changing the Interactive Whiteboard Settings • The exported configuration file is protected by a password. It cannot be extended. Restoring Configuration Settings The configuration settings can be restored using the Web page of the machine or the Administrator Settings of the main unit. When loading the settings from the Web page of the machine, click [Device Configuration Management] >...

  • Page 165: Synchronizing Settings On Multiple Whiteboards

    Managing the Device Settings Touch [OK]. • If an error occurs during the restoration process, the settings that were restored before the error occurred will be applied. Synchronizing Settings on Multiple Whiteboards Perform the following procedure on the whiteboard that you want to synchronize: •...

  • Page 166: Restoring The Factory Default Settings

    7. Changing the Interactive Whiteboard Settings Restoring the Factory Default Settings You can reset the settings changed in Administrator Settings to the factory default values. In addition, all the entered data and logs are deleted. However, the following settings are retained: •...

  • Page 167: Troubleshooting

    8. Troubleshooting This chapter explains what to do when a message is displayed or when the Interactive Whiteboard cannot be operated as wanted. If a Message is Displayed during Operation The following table lists the main messages and their recommended actions. •...

  • Page 168: Message Related To Sensor Adjustment

    8. Troubleshooting Message Related to Sensor Adjustment Problem Causes Solutions During startup, the The sensor adjustment Wait a while until the message "Processing..." or function may have started disappears. If a message prompting for "Adjusting..." message is automatically. user action appears, take the displayed at the top of the appropriate actions according to the screen.

  • Page 169: Error Messages Related To Remote Whiteboard

    If a Message is Displayed during Operation Error Messages Related to Remote Whiteboard Message Causes Solutions The version of the host The version of the protocol • Update the system. For details whiteboard and that of the used by the host whiteboard about how to update the system, software differ.
  • Page 170 8. Troubleshooting Message Causes Solutions A communication timeout • The network cable is • Check that the network cable is has occurred. not connected or is connected or is not broken. broken. Possible causes may be as • Check the network band width or follows.

  • Page 171: Error Messages Related To Pdf File Importing/Saving

    If a Message is Displayed during Operation Error Messages Related to PDF File Importing/Saving Message Causes Solutions Cannot add the page(s) The number of pages has Delete unnecessary pages, and then reached the upper limit. import the file again. The number of pages has reached the limit (100 pages).
  • Page 172 8. Troubleshooting Message Causes Solutions Cannot add all of the pages The file is corrupted and a Delete unnecessary pages before file import failure occurred. converting pages to images. An unexpected problem occurred while importing. The file may be corrupted. Check the file and try again.
  • Page 173 If a Message is Displayed during Operation Message Causes Solutions Cannot save • No USB flash memory • Delete unnecessary data from the device is connected. USB flash memory device or Try again after checking the connect a USB memory device USB memory mount, the free •...
  • Page 174 8. Troubleshooting Message Causes Solutions Cannot access the shared • The shared folder does • Check the shared folder settings. folder not work correctly. • Make sure that the shared folder The following are possible • The server with the can be accessed from a causes.
  • Page 175 If a Message is Displayed during Operation Message Causes Solutions Cannot access the shared • The shared folder does Make sure that the shared folder can folder not work correctly. be accessed from a computer, and then try to save the data again. Cannot access to the •...
  • Page 176 8. Troubleshooting Message Causes Solutions Change the file name All suffixes from 1 to 100 • Delete files of the specified file are already used. The file name with unnecessary suffixes. Try again after changing the cannot be saved under the file name or deleting the file •...
  • Page 177 If a Message is Displayed during Operation Message Causes Solutions The sender's email address • The sender’s e-mail Specify the correct e-mail address of is incorrect. address is not the sender. specified. Check the sender's email address and try again. •...
  • Page 178 8. Troubleshooting Message Causes Solutions There is no data to send Corresponds to one of the Perform one of the following, and then following: send the e-mail again: Either add a page or make a handwritten entry and then • There is no captured •...

  • Page 179: Error Messages Related To Temporarily Saved Files

    If a Message is Displayed during Operation Error Messages Related to Temporarily Saved Files Message Causes Solutions Cannot save temporarily The temporary save folder Ask your administrator to delete saved files does not have sufficient free unnecessary files that are temporarily space.

  • Page 180: Error Messages Related To Configuration Settings

    8. Troubleshooting Message Causes Solutions An error has occurred on the Machine initialization may Quickly press and release the power whiteboard closing. have failed because the button of the display. When the system did not enter machine shuts down, press the power Turn the power off and then standby mode.
  • Page 181 If a Message is Displayed during Operation Message Causes Solutions Cannot import because the The file to be imported contains Check whether any of the following IP address format is an IP address with an invalid apply: incorrect. format. • The IP address is left blank. Use the correct IP address •...
  • Page 182 8. Troubleshooting Message Causes Solutions Cannot import the shared • The number of items in the Correct the content of the shared folder list shared folder settings is folder list file. incorrect. Check the contents of the file. The last allowed •...

  • Page 183: Error Messages Related To Web Page

    If a Message is Displayed during Operation Error Messages Related to Web Page Message Causes Solutions The number of simultaneous The number of devices Wait until one of the devices finishes connections exceeds the accessing the Web page viewing remote whiteboard, and then limit.
  • Page 184 8. Troubleshooting Message Causes Solutions Cannot confirm the latest The machine is not • Check the network settings. version connected to the network. • Make sure the network cable is Check the network status. properly connected. The file is corrupted. Downloading of the system Download and apply the system file firmware file is not...

  • Page 185: Error Massages Related To Iwb Remote Desktop Software

    If a Message is Displayed during Operation Error Massages Related to IWB Remote Desktop Software Message Causes Solutions Cannot start remote PC The entered passcode is Enter the passcode that is displayed on operation incorrect. the upper part of the screen of the device to be connected.
  • Page 186 8. Troubleshooting Message Causes Solutions Cannot start remote PC The destination device did • Check that the destination device operation not respond for a certain can access the network. period of time. Connection The following are possible • Check that the computer can failed.

  • Page 187: When You Cannot Use The Interactive Whiteboard As You Want

    When You Cannot Use the Interactive Whiteboard As You Want When You Cannot Use the Interactive Whiteboard As You Want This section explains what to do when the Interactive Whiteboard cannot be operated as you want. • The laser pointer light may be hard to see when it is pointed at the display. For details about the laser pointer, see the user manual for the laser pointer.

  • Page 188: When Using The Interactive Pen

    8. Troubleshooting When Using the Interactive Pen Problem Causes Solutions • The Interactive Pen The Interactive Pen's battery Replace the battery. For details about does not respond. is fully used up. how to replace the battery, see page 206 "Replacing the Pen Nib". •...

  • Page 189: When Displaying An Image

    When You Cannot Use the Interactive Whiteboard As You Want When Displaying an Image Problem Causes Solutions Only a monochrome image • The cable is not • Reconnect the cable. is displayed. connected correctly. • Check that the correct cable is •...

  • Page 190: When Using The System As A Whiteboard

    8. Troubleshooting When Using the System as a Whiteboard Problem Causes Solutions • It is impossible to draw any The touch sensor sensitivity may Adjust the touch sensor strokes or markers. have become offset as the result sensitivity. For details about of transporting the system, an Touch sensor sensitivity •...
  • Page 191 When You Cannot Use the Interactive Whiteboard As You Want Problem Causes Solutions A stroke is broken halfway. • The pen nib may not be • When writing, raise the touching the display pen so that the pen nib is correctly.
  • Page 192 8. Troubleshooting Problem Causes Solutions A stroke is suddenly displayed • Something other than the • Keep anything other than in an unintended direction pen is touching the display. the pen from touching the halfway. display. • There is something on the display frame.

  • Page 193: When Using The System As A Monitor

    When You Cannot Use the Interactive Whiteboard As You Want When Using the System as a Monitor Problem Causes Solutions An image from the computer • The cable is not • Reconnect the cable. Secure the is not displayed. connected correctly. VGA cable to the receptacle with screws.

  • Page 194: While Using Remote Whiteboard

    8. Troubleshooting While Using Remote Whiteboard Problem Causes Solutions A connection is not The entered passcode is A different passcode is generated established although the incorrect. each time the Interactive Whiteboard previously used passcode starts up. To participate in a remote has been entered.
  • Page 195 When You Cannot Use the Interactive Whiteboard As You Want Problem Causes Solutions The Web page of the • The device to be • Turn on the power of the device to machine is not displayed connected is turned off. be connected.

  • Page 196: When Printing

    8. Troubleshooting When Printing Problem Causes Solutions The printing-in-progress • The machine is • Press the [Cancel] button. dialog box does not disconnected from the • Check that the machine is disappear. network. connected to the network. • The printer address is •...
  • Page 197 When You Cannot Use the Interactive Whiteboard As You Want Problem Causes Solutions The shared folder list cannot The shared folder list is not Check that the shared folder list is be imported. created correctly. created correctly. For details about how to create a shared folder list, see page 142 "Managing a Shared Folder List".

  • Page 198: When Synchronizing Device Settings

    8. Troubleshooting When Synchronizing Device Settings Problem Causes Solutions Settings cannot be defined • The [Use Synchronous • Change the administrator in Device Configuration Function on Device password of the source Management. Configuration] check whiteboard, and then also box is selected, and the change [Administrator Password factory default of Synchronization Source...
  • Page 199 When You Cannot Use the Interactive Whiteboard As You Want Problem Causes Solutions The settings of the source • The source device is • Turn on the power of the source device cannot be turned off, or it is not a whiteboard, or change the IP synchronized.
  • Page 200 8. Troubleshooting...

  • Page 201: Appendix

    9. Appendix This chapter explains how to use the Crestron function and Remove Viewer, perform maintenance, and adjust the display. This chapter also shows the trademarks and contact information. Using the Crestron Function You can connect and control the machine on a network from Crestron system as a Crestron supported device.

  • Page 202: Using Remote Viewer

    9. Appendix Using Remote Viewer When you install Remote Viewer to the computer, you can view the contents of a remote whiteboard session opened with Compatible mode or version earlier than 1.3.140.0. To use Remote Viewer, a computer must meet the following environmental requirements: Item Specifications Operating system...

  • Page 203: Installing Remote Viewer On A Computer

    Using Remote Viewer Item Specifications Network Line speed • Recommended: 512 kbps or higher • Minimum: 200 kbps Communication port • TCP: 80, 50000, 50001, 50002, or 61616 must be available for communication. • Keep USB flash memory devices out of reach of children. If a child accidentally swallows a USB flash memory device, consult a doctor immediately.

  • Page 204: Uninstalling Remote Viewer From The Computer

    9. Appendix Uninstalling Remote Viewer from the Computer • Log on to the computer as a user with administrator privileges to uninstall the software. On the [Start] menu, select [Control Panel]. Select [Programs and Features]. Click [Uninstall a program]. Select "RICOH Interactive Whiteboard Remote Viewer Type 1" and click [Uninstall]. Confirm the messages and click [OK].

  • Page 205: Configuring The Remote Viewer Settings

    Using Remote Viewer To move the display area, click and drag the display area. DAB107 Configuring the Remote Viewer Settings This section explains General Settings of Remote Viewer. The icons displayed in the General Settings screen are as follows: • , the Version Information icon Displays the Remote Viewer version information.

  • Page 206: Creating A Remote Contact List

    9. Appendix Creating a Remote Contact List This section explains how to create a contact list using a text editor or spreadsheet software, and to add When the import is complete, the contact list is overwritten. • When adding a remote contact list, do not insert any memory storage devices other than a USB flash memory device, such as a CD-ROM.
  • Page 207 Using Remote Viewer Select , the Remote Contact List Management icon. Select [Import]. Select [OK].

  • Page 208: Maintenance

    9. Appendix Maintenance Replacing the Pen Nib • Use a pushpin or similar solid pointed tool to replace the pen nib. Be careful not to injure yourself. If the pen nib becomes damaged, replace it with a replacement pen nib. Insert a pushpin at an appropriate angle into the edge of the pen nib.

  • Page 209: Replacing The Pen Bottom

    Maintenance When the pen nib is removed from the Interactive Pen body, insert and press the new pen nib straight onto the pen body. CUE074 Do not twist when pressing the pen nib. This might cause the pen nib to break. Replacing the Pen Bottom •...

  • Page 210: Cleaning The Display

    9. Appendix Slowly remove the pen bottom from the Interactive Pen body so that the inserted pushpin does not detach from the pen bottom. CUE155 When the pen bottom is removed from the Interactive Pen body, insert and press the new pen bottom straight onto the pen body.
  • Page 211 Maintenance DHG569...

  • Page 212: Adjusting The Display

    Adjusting the Display To adjust the display, use the [Menu] button on the side to display the menu. This section explains how to adjust the display setting of RICOH Interactive Whiteboard D5510. CUE116 • For the procedure to adjust the display setting of RICOH Interactive Whiteboard D6500/D8400, see Operating Instructions of RICOH Interactive Whiteboard D6500/D8400.

  • Page 213: Adjusting The Sound Settings

    Press the [Menu] button. To close the "Picture" menu, press the [Menu] button. Adjusting the sound settings This function is available for RICOH Interactive Whiteboard D5510 only. Press the [Menu] button to display the menu, press the [ ] or [ ] button on the side of the display to select "Sound", and then press the [Enter/Input] button.

  • Page 214: Adjusting The Position Or Size Of A Subwindow

    9. Appendix Item Setting Initial value Value range Mute Turns on or off the • OFF audio mute • ON function. Speaker Selects the speaker Line-out • External(Audio Output 1) output for playing • Line-out(Audio Output 2) the sound. Adjusting the volume level Press the [ ] or [ ] button, and then select "Volume".
  • Page 215 Adjusting the Display The "Option" menu has the following items that can be adjusted: Item Setting Initial value Value range Aspect Ratio When it is set to "Full", the image Original • Full is expanded to full screen. • Original PIP-PIP Size Selects the sub-window size Middle...

  • Page 216: Changing The Menu Settings

    9. Appendix To close the "Option" menu, press the [Menu] button. Setting the PIP size Press the [ ] or [ ] button, and then select "PIP". Press the [Enter/Input] button. Press the [ ] or [ ] button, and then select "PIP Size". Press the [Enter/Input] button.
  • Page 217 Adjusting the Display The "Setting" menu has the following items that can be adjusted: Item Setting Initial value Value range OSD Rotation Rotates the menu display 90 0 Degree • 0 Degree degrees. • 90 Degree Advanced Initializes all settings to their •...

  • Page 218: List Of Video Input Signals Supported By The Machine

    9. Appendix List of Video Input Signals Supported by the Machine This section describes input signals supported for each of the HDMI, DisplayPort, and VGA input terminals. Each input terminal supports input signals if they satisfy the following conditions: The signal must comply with one of the following VESA standards: •...
  • Page 219 List of Video Input Signals Supported by the Machine Frequency DisplayPort Signal format Resolution HDMI Input VGA Input (Hz) Input VESA GTF 1280 × 600 VESA CVT 1280 × 720 VESA GTF 1280 × 720 VESA DMT 1280 × 720 VESA CVT 1280 ×...
  • Page 220 9. Appendix Frequency DisplayPort Signal format Resolution HDMI Input VGA Input (Hz) Input VESA CVT 1280 × 960 VESA GTF 1280 × 960 VESA DMT 1280 × 960 VESA CVT 1280 × 960 VESA GTF 1280 × 960 VESA DMT 1280 ×...
  • Page 221 List of Video Input Signals Supported by the Machine Frequency DisplayPort Signal format Resolution HDMI Input VGA Input (Hz) Input VESA DMT/CVT 1400 × 1050 VESA DMT/CVT 1400 × 1050 VESA GTF 1440 × 900 VESA DMT/CVT 1440 × 900 (RB) VESA DMT/CVT 1440 ×...
  • Page 222 • For details about the locations of the input terminals, see page 67 "Devices That Can Be Connected to the Machine". • For the VGA Input 2 and HDMI Input 2 signal supported of RICOH Interactive Whiteboard D5510 is following: •...
  • Page 223 List of Video Input Signals Supported by the Machine Resolution Frequency (Hz) Pixel Rate (MHz) 1360x768 85.5 1920x1080 148.5 • For the input signal supported by the Capture Board of RICOH Interactive Whiteboard D6500/ D8400, see Operating Instructions of RICOH Interactive Whiteboard D6500/D8400. •...

  • Page 224: Specifications

    9. Appendix Specifications RICOH Interactive Whiteboard D5510 LCD panel Item Specifications Size 55 inch wide (diagonal 1387 mm) Effective display area (H × V) 1209.6 × 680.4 mm (47.6 × 26.8 inches) Display type VA liquid crystal method Backlight LED system Maximum resolution 1920 ×...
  • Page 225 Specifications External Interface Item Specifications Input connector Digital Input (Correspond to HDMI)×2 • Digital Input 1 (Copyright-protected content not supported) • Digital Input 2 (Copyright-protected content supported / 2- screen display not supported: for audio-visual devices) DisplayPort terminal×1 • DisplayPort Input (Copyright-protected content not supported) Mini D-SUB15Pin×2 •...
  • Page 226 9. Appendix Item Specifications Communication port Remote whiteboard • TCP: 80, 50000, 50001, 50002, and 61616 are available for communication E-mail transmission • Communication with the port number specified in the Email settings is available for communication. (page 132 "Configuring SMTP Server Settings") Folder sharing on external storages •...

  • Page 227: Ricoh Interactive Whiteboard D6500

    Specifications Item Specifications Humidity 15–80% • The humidity range varies according to the conditions of the installation location. • A low humidity (60% or less) is recommended when the product is installed in a high temperature environment. Altitude 0–2000 m (0–6600 feet) RICOH Interactive Whiteboard D6500 LCD panel Item...
  • Page 228 9. Appendix Item Specifications Response speed 8 ms Touch panel Item Specifications Detection method IR Matrix Type Guard glass Thickness: Approximately 4.0 mm (AG Anti-Glare Glass) (With AR coating) External Interface (Controller) Item Specifications Input connector Capture Board Digital Input (Correspond to HDMI)×1 •...
  • Page 229 Specifications Item Specifications USB Port Controller Unit USB2.0 TypeA (1): For connecting USB device such as a USB flash memory device. USB2.0 TypeA (2): For connecting the Pen Sensor Kit. This terminal can also be used for connecting a device such as a USB flash memory device when the Pen Sensor Kit is not connected.
  • Page 230 9. Appendix Item Specifications Maximum power consumption Less than 300 W Power consumption in standby mode Less than 12 W Weight / Dimensions Item Specifications Weight (Main unit) Main body and controller: Less than approximately 76 kg (167.6 lbs.) Physical dimensions (W × H × D) All options attached: 1531 ×...

  • Page 231: Ricoh Interactive Whiteboard D8400

    Specifications RICOH Interactive Whiteboard D8400 LCD panel Item Specifications Size 84 inch wide (diagonal 2134.62 mm) Effective display area (H × V) 1860.48 × 1046.52 mm (73.3 × 41.3 inches) Display type IPS liquid crystal method Backlight LED system Maximum resolution 3840 ×...
  • Page 232 9. Appendix External Interface (Controller) Item Specifications Capture Board Input connector Digital Input (Correspond to HDMI)×1 • Digital Input (Copyright-protected content not supported) DisplayPort terminal×1 • DisplayPort Input (Copyright-protected content not supported) Mini D-SUB15Pin×2 • VGA Input Controller Unit Microphone Input×1 •...
  • Page 233 Specifications Item Specifications Communication connector Controller Unit 10BASE-T/100BASE-TX/1000BASE-T • For the external interfaces other than Capture Board and Controller Unit, see "Read This First". Network Item Specifications Line speed Minimum: 200 kbps Communication port Remote whiteboard • TCP: 80, 50000, 50001, 50002, and 61616 are available for communication E-mail transmission •...
  • Page 234 9. Appendix Item Specifications Physical dimensions (W × H × D) All options attached: 1935 × 1181 × 131 mm (76.2 × 46.5 × 5.2 inches) Including the tray: 1935 ×1216 ×201 mm (76.2 × 47.9 ×8.0 inches) Operating range Item Specifications Temperature...

  • Page 235: Trademarks

    Trademarks Trademarks Intel and Core are trademarks of Intel Corporation in the U.S. and / or other countries. Google Chrome and Android are trademarks of Google Inc. ® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
  • Page 236 9. Appendix ® ® Microsoft Windows 10 Pro ® ® Microsoft Windows 10 Enterprise Microsoft product screen shots reprinted with permission from Microsoft Corporation.

  • Page 237: About Added Or Changed Features

    About Added or Changed Features About Added or Changed Features The following features are added or changed when the system is updated. For details about these features and their operations, see the corresponding reference for each feature. Version 1.8.0.0 Feature Description Reference Downloading RICOH...
  • Page 238 9. Appendix Version 1.6.110.0 Feature Description Reference Selecting and deleting You can use the Touch Pen or your See page 33 "Selecting and multiple strokes using the fingers to select multiple strokes and deleting multiple strokes" Touch Pen or your fingers erase them.
  • Page 239 About Added or Changed Features Feature Description Reference Whiteboard Detailed You can retain the changes made to See page 151 "Changing settings the settings after the machine is turned the System Settings" off by specifying [Default Whiteboard Detailed Settings] in System Settings. Synchronizing the device You can synchronize the configuration See page 162 "Restoring...
  • Page 240 9. Appendix Feature Description Reference Editing the saved figures and You can open and display saved See page 50 "Importing a text data figures and text data, and edit fair File". copy entry text figures and stamps on the pages. Changing a file name of a You can change the file name when See page 46 "Operating a...
  • Page 241 About Added or Changed Features Feature Description Reference Security Settings The security settings screen has been See page 156 "Changing added so that viewing and configuring the Security Settings". all security related settings is possible. Manually specifying a You can choose whether or not to passcode specify a passcode manually in the security settings when starting a...
  • Page 242 MEMO Y301-7506...
  • Page 244 Y301-7506 © 2016 Ricoh Co., Ltd.

Table of Contents