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• If there is no hologram, the battery is not a qualified
battery;
• If there is a hologram, replace the battery and retry
charging it;
• If the message remains, contact a Motorola Authorized
Service Center.
• When storing your battery, keep it in a cool, dry place.
• It is normal over time for battery life to decrease, and for
the battery to exhibit shorter runtime between charges or
require more frequent or longer charging times.
Important: Handle and store batteries properly to avoid
injury or damage. Most battery issues arise from improper
handling of batteries, and particularly from the continued use of
damaged batteries.
DON'Ts
• Don't disassemble, crush, puncture, shred, or
otherwise attempt to change the form of your
battery.
• Don't let the phone or battery come in contact with
water. Water can get into the phone's circuits, leading to
corrosion. If the phone and/or battery get wet, have them
checked by your carrier or contact Motorola, even if they
appear to be working properly.
• Don't allow the battery to touch metal objects. If
metal objects, such as jewelry, stay in prolonged contact
with the battery contact points, the battery could become
very hot.
• Don't place your battery near a heat source.
Excessive heat can damage the phone or the battery. High
temperatures can cause the battery to swell, leak, or
malfunction. Therefore:
• Do not dry a wet or damp battery with an appliance or
heat source, such as a hair dryer or microwave oven.
• Avoid leaving your phone in your car in high temperatures.
DOs
• Do avoid dropping the battery or phone. Dropping
these items, especially on a hard surface, can potentially
cause damage.
• Do contact your service provider or Motorola if your
phone or battery has been damaged from dropping
or high temperatures.
Important: Use Motorola Original products for quality
assurance and safeguards. To aid consumers in identifying
authentic Motorola batteries from non-original or counterfeit
batteries (that may not have adequate safety protection), Motorola
provides holograms on its batteries. Consumers should confirm
that any battery they purchase has a "Motorola Original"
hologram.
Motorola recommends you always use Motorola-branded
batteries and chargers. Motorola mobile devices are designed
to work with Motorola batteries. If you see a message on your
Legal and Safety
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