Octel XC1000 Service Manual

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XC1000

SERVICE MANUAL

EDITION ONE

P/N 101–1345–000

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Page 1 XC1000 SERVICE MANUAL EDITION ONE P/N 101–1345–000...
Page 2 First Printing: August 1994 Software Version: Release 4.0 Copyright Information Copyright 1994 by Octel Communications Corporation 1001 Murphy Ranch Road Milpitas, California 95035–7912 All rights reserved. No part of this book may be reproduced in any form without written permission from Octel Communications Corporation Printed in the United States of America.
Page 3 The XC1000 Service Manual was designed in a task-oriented format for installers and service personnel. The manual supports XC1000s through Release 4.0. It is organized into eight major parts: Installation, Mainte- nance, Auxiliary Information, Upgrades, Addenda, Appendixes, Glossary, and Index.
Page 4 Any changes or modifications to this product not expressly approved by Octel Communications could void the warranty or maintenance agreement.
Page 5 When you are notified, you will be given the opportunity to correct the problem and informed of your right to file a complaint with the FCC. In the event that repairs are needed on your XC1000, they should be per- formed by Octel Communications Corporation or an authorized representative of Octel Communications Corporation or the warranty or service agreement could be void.
Page 6 COMPLIANCE STATEMENTS XC1000 SERVICE FCC Requirements for Private-Line Operations To connect XC1000 to the private-line network, provide the telephone company with the quantities and USOC numbers of the required jacks, as shown in Table 1. The following is required: The sequence in which the trunks are to be connected...
Page 7 XC1000 SERVICE COMPLIANCE STATEMENTS This equipment returns answer supervision on all DID calls forwarded to the PSTN, except when A call is unanswered. A busy tone is received. A reorder tone is received. viii Edition One XC1000 Service...
Page 8 CONTENTS...
Page 9 ........3.4 INSPECTING AND UNPACKING THE XC1000 .
Page 10: Table Of Contents
. . . 4-43 4.9 VERIFYING XC1000 OPERATION ........
Page 11 ............8.2 XC1000 SHUTDOWN .
Page 12 ............11-1 11.2 ASYNCHRONOUS COMMUNICATIONS PROCESSOR (ACP) ..11-1 Edition One XC1000 Service...
Page 13 ........12-27 12.12 RETURN THE XC1000 TO SERVICE ......
Page 14 ......14-13 14.8 CONNECT THE PC AND THE XC1000 ......
Page 15 ....... . 15-5 15.7 CONNECT THE PC AND THE XC1000 ......
Page 16 ......17-12 17.8 CONNECT THE PC AND THE XC1000 ......
Page 17 ....... . 18-5 18.7 CONNECT THE PC AND THE XC1000 ......
Page 18 ........... . Index-1 xviii Edition One XC1000 Service...
Page 19 INTRODUCTION...
Page 20: Overview
........... XC1000 Service...
Page 21 Telephone answering. If a mailbox subscriber is not available to answer a telephone call, the switch can forward the call to the subscriber’s mailbox on XC1000. The caller can then leave a voice message for the subscriber. Voice messaging. XC1000 subscribers can send messages to other XC1000 subscribers without being in direct contact with them.
Page 22 INTRODUCTION This manual supports XC1000s using software through Release 1.5. XC1000 can be integrated with up to 16 switches and can support up to seven system manager/service terminals. Each XC1000 can provide up to 30,000 mailboxes. (XC1000s with software releases earlier than Release 1.2 provide 15,000 mailboxes.)
Page 23: Figure 1-1. Dual-Cabinet, Nonredundant
XC1000s at software Release 1.5 or newer. Hot-plug power supplies are a standard feature on all XC1000s shipped since June 1992 and must be installed if the XC1000 is upgraded to Release 1.5. XC1000 Service Edition One...
Page 24 *If ACP not installed, SMDI links connect directly to the CPU. Figure 1-2. Call Flow. XC1000 has an RS-232 serial data port on the main distribution board for the primary system manager terminal (SMT). Status messages at initial power on, during system boot, and during normal operation are displayed on the primary SMT.
Page 25: Switch Integrations
XC1000 returns a data message to the switch through the data link for the switch to turn on the message-waiting indicator on the subscriber’s telephone.
Page 26: Common Channel Signaling/Signaling System
ACP-MTA connector to a CPU port. 1.3 PLATFORM REQUIREMENTS Table 1-1 lists the basic XC1000 requirements. Refer to Chapter Two for detailed physical, electrical, and environmental requirements. Table 1-1. Platform Requirements.
Page 27: Platform Requirements
700 pounds max. Expansion cabinet (#2) 500 pounds max. Dimensions Single cabinet Height 84 inches Width 26 inches Depth 18 inches Dual cabinet Height 84 inches Width 52 inches Depth 18 inches * Complete card and drive configuration. XC1000 Service Edition One...
Page 28 SECTION 1.4 INTRODUCTION 1.4 HIGHLIGHTS XC1000 provides three basic voice-processing functions to subscribers: telephone answering, voice messaging, and call processing. XC1000 is available in three configurations: single-cabinet nonredun- dant, dual-cabinet nonredundant, and dual-cabinet redundant. TICs, DLCs, and power supplies are hot-pluggable.
Page 29 Cabling requirements include cables to locations throughout the XC1000. Instructions for installing the floor mount are also provided. The floor mounts for the later installation of the XC1000 must be installed during the site preparation. Chapter Three includes information required to install the XC1000, from the time that it arrives on the shipping dock, is transported to its final location, and is installed on the floor mounts.
Page 30 SITE PREPARATION...
Page 31 ......2-20 2.6.3.5 Data-Module X.25 Connection to XC1000 ..
Page 32 ....2-14 Table 2-8. T1 TIC Channels for Each Cable to XC1000 Ports ..2-15 Table 2-9.
Page 33 ....Figure 2-3. XC1000 Cabinet Required Clearances (Two Cabinets, Top View) ..........
Page 34: Overview
SITE PREPARATION 2.1 OVERVIEW Before installing a XC1000, the site where the XC1000 will be located must be prepared to meet specific requirements. This chapter contains instructions for preparing the site, including information about equipment location; cabling and connector requirements; and procedures for installing external power, data links, telephone wiring, and floor mounts.
Page 35: Site-Entry Clearances
Cable ties, nylon 2.2 SITE-ENTRY CLEARANCES XC1000 arrives at the site shipped in a crate on a pallet. Consider the following to ensure that the XC1000 can reach the proposed site: Transport the crated XC1000 to the operating location or unpack the crate and box outside and move the uncrated cabinet to the operating position.
Page 36: Environmental Requirements
Communications systems require specific environmental conditions to operate reliably. Temperature and humidity levels are important because they affect the operation of the XC1000. Because of the prevalence of electrical equipment in the area, fire safety is essential, as is protection against electromagnetic interference, electrostatic discharge, and shock.
Page 37: Air-Conditioning
SITE PREPARATION 2.4.1 Air Conditioning The air-conditioning system for the room in which XC1000 will be installed should maintain the air temperature and moisture content within the parame- ters shown in Table 2-1. Extremely low or high humidity can degrade system reliability.
Page 38: Grounding
CO main ground bus. This ground bus might be the same as the safety ground used to connect the XC1000 frame to ground. The strap is usually installed as close to the power source or distribution panel as practical, but it operates with equal effectiveness if located at the XC1000 end of the power wiring configuration.
Page 39: Cabling Requirements
SITE PREPARATION available and a power converter is required. The customer is responsible for any equipment needed to provide –48 Vdc to the XC1000 site. Table 2-2 lists input current requirements for single- and dual-cabinet XC1000s. Table 2-2. Input Current Requirements.
Page 40 When a XC1000 is installed, dress the cables down or up the side of the cabinet to a point about 60 inches (152 centimeters) above the floor, run the cables laterally across the top of the cabinet, and drop them to the appropriate connector.
Page 41: Power-Distribution Shelf
2.6.1 through 2.6.5. 2.6.1 Power-Distribution Shelf The cable for the –48 Vdc power input is connected to the XC1000 on the power-distribution shelf. The power cables can reach the power-distribution shelf either from the top or from the bottom, depending on whether the cables are run through the ceiling or the floor.
Page 42: Atic And Did Tic Cable Connections
TIC is installed in the even-numbered slot immediately following the TIC slot. Determine the cable length as follows: 1. For standard loop- or ground-start lines to the XC1000 backplane connectors, route the cable ending in a 25-pair male connector from the ceiling or the floor to the point where the cabinet side frame will be located.
Page 43 Mark the TIC number on each connector. Table 2-3 shows the ATIC or DID TIC telephone-line connections between the switch and the XC1000 backplane. Table 2-4 defines the wire color codes. 2-10...
Page 44: Table 2-3. Cable And Pin Designations For Each Atic Or Did Tic Connector
Similarly, line 2 connects to port B, and so on. The cable for the TIC1 connector will go to ports 1A through 1L (as will appear on the SMT screen), the cable for TIC2 will go to ports 2A through 2L, and so on. XC1000 Service Edition One 2-11...
Page 45 CABINET 1 REFERENCE REAR VIEW NOTES: MAIN-BACKPLANE CONNECTORS ON 2-INCH (5-CM) CENTERS. DIMENSIONS ARE APPROXIMATE. ALLOW SLACK FOR CABLES. FRAME REFERENCES FROM THE FRONT. Figure 2-7. Dimensions to E&M TIC Connectors on the Main Backplane. 2-12 Edition One XC1000 Service...
Page 46: Table 2-5. Cable Connections To The Group A Main Backplane Connectors For E&M Tics
TIC, and so on to line 6, which is connected to port F. When the cable is connected to a group B TIC connector on the backplane, line 7 is connected to port G on the TIC, and so on to line 12, which connects to port L. XC1000 Service Edition One 2-13...
Page 47: Table 2-6. Cable Connections To The Group B Main-Backplane Connectors For E&M Tics
TIC 25-pin female Amphenol-type connectors. Table 2-7. Backplane T1 Connector Pin Assignments. Pin No. Designation Connect To Receive ring Transmit ring Receive tip Transmit tip Transmit ring Receive ring Transmit tip Receive tip 13, 38 Cable shield Shield 2-14 Edition One XC1000 Service...
Page 48: Table 2-8. T1 Tic Channels For Each Cable To Xc1000 Ports
2.6.2.4 E1 TIC Cable Connections. The E1 TIC supports 30 voice channels. Each E1 line-card group in a XC1000 cabinet consists of three DLCs and one E1 TIC. Depending on the cabinet configuration requirements, the E1 TIC interface on the main backplane varies. On a single-cabinet XC1000 installed with one E1 TIC, the E1 TIC adapter board must be connected to the TIC1 connector on the main backplane.
Page 49 2.6.2.5 PTIC Cable Connections. The primary-rate-interface TIC (PTIC) supports 30 voice channels. Each PTIC line-card group in a XC1000 cabinet consists of three DLCs and one PTIC. Depending on the cabinet configuration requirements, the PTIC interface on the main backplane varies. On a single-cabinet XC1000 installed with one PTIC, the PTIC adapter board must be connected to the TIC1 connector on the main backplane.
Page 50 FRAME REFERENCES FROM THE FRONT. Figure 2-8. Dimensions to E1 TIC or PTIC Connectors on the Main Backplane. Figure 2-9 shows the adapter connections for both types of cabling requirements for the E1 TIC or PTIC. XC1000 Service Edition One 2-17...
Page 51: Main Distribution Board
SMT are connected to the distribution board, located at the rear of cabinet 1. These cable connections are discussed in sections 2.6.4.1 through 2.6.3.5. These cables interface with the external alarms, the SCCS interface, the X.25/data-module, and the data-link interface. 2-18 Edition One XC1000 Service...
Page 52: Table 2-9. Rs-232-C Pins For The Smt
SITE PREPARATION SECTION 2.6 2.6.3.1 SMT Connections. The SMT is normally connected to the XC1000 at the J50 connector on the distribution board, using a male-to-male DB25 cable. The RS-232-C interface uses pins and signals listed in Table 2-9. Table 2-9. RS-232-C Pins for the SMT.
Page 53 (Refer to Table 2-10 for pin connections.) Figure 2-11 shows the cable-length dimensions for the SCCS interface connection on the distribution board. Refer to section 6.4.3 for detailed information about the SCCS interface. 2-20 Edition One XC1000 Service...
Page 54: Table 2-11. J25 Pin Assignments For The Amphenol Plug For Remote Alarms
X.25 INTERFACE SCCS INTERFACE CABINET 1 FLOOR REFERENCE REAR VIEW NOTES: DATA-LINK PORT CONNECTORS ON 0.875-INCH (2.2-CM) CENTERS. FRAME REFERENCES FROM THE FRONT. Figure 2-11. Dimensions to the Distribution Board for SCCS and X.25 Interface Cables. XC1000 Service Edition One 2-21...
Page 55: Acp I/O Distribution Boards
2.6.4 ACP I/O Distribution Boards If the optional, asynchronous-communications processor (ACP) card is installed in XC1000, two ACP I/O distribution boards are required. Cables for integration data links 1 through 5 and 11 through 13 are connected to ACP I/O distribution board 1. Cables for integration data links 6 through 10 and 14 through 16 and MTA data links 1 through 7 are connected to ACP I/O distribution board 2.
Page 56 (RxD) with RS-232 signals. Links to MTA terminals 2 through 7 can use data-carrier-detect (DCD) signals. All terminals require a data set if the cable between the XC1000 and the MTA terminal is more than 50 feet (15.2 meters) long. (Figure 2-12 shows the dimensions to the MTA link connections on ACP I/O distribution board 2).
Page 57: Table 2-13. The Acp Mta Connector Assignments On Acp I/O Distribution Board
This feature is optional, and is used only with analog-trunk interfaces. The busy-out controller supports up to 25 relay contacts for a XC1000 with up to 144 ports. Each make-busy wire pair must be designated as a relay contact on the busy-out controller. Terminate the cable in a 25-pair male Amphenol-type socket connector compatible with the female Amphenol-type connector labeled J1 on the rear of the busy-out controller.
Page 58 FRAME FRAME REFERENCE REFERENCE J1 CONNECTOR BUSY-OUT CONTROLLER CABINET 1 FLOOR REFERENCE REAR VIEW 4 IN. (10 CM) NOTE: FRAME REFERENCES ARE FROM FRONT Figure 2-13. Dimensions To Allow Cabling to the Optional Busy-Out Controller. XC1000 Service Edition One 2-25...
Page 59: Floor-Mount Installation
SECTION 2.7 – 2.8 SITE PREPARATION 2.7 FLOOR-MOUNT INSTALLATION The XC1000 cabinets are secured to a floor mount. The floor mount can be bolted onto a concrete floor or onto a raised floor. Figure 2-14 shows the floor-mount dimensions. IN REF.
Page 60 PLATFORM INSTALLATION...
Page 61 ........3.4 INSPECTING AND UNPACKING THE XC1000 .
Page 62 ............3-47 3-iv Edition One XC1000 Service...
Page 63 Examples of Shock- and Tilt-Watch Indicators ... . . Figure 3-3. Removing the XC1000 Cabinet From the Packing Crate ..Figure 3-4. Rear View of Dual-Cabinet XC1000 Showing Connection Points .
Page 64 ........3-42 Figure 3-29. Main Distribution-Board Configuration Switches ..3-43 3-vi Edition One XC1000 Service...
Page 65: Overview
INITIAL STARTUP PROCEDURE. Figure 3-1. Installation Procedures. Before installing the XC1000, the site must be prepared as described in Chapter Two, Site Preparation. All power, telephone, and data-link cabling must be installed and properly terminated for connection to the XC1000.
Page 66: Electrical Safety
Do not touch the components or the edge connectors. Do not stack the cards on top of one another. All circuit cards in the XC1000 can be damaged by static discharge currents or by physical mishandling.
Page 67: Equipment-Handling Safety
If an ac-to-dc converter is used at the site to provide the –48 Vdc primary power to the XC1000, the ac power itself can present a signifi- cant safety hazard. Make sure that any ac power at the site is properly connected to the converter and that the converter is correctly grounded in accordance with National Electrical Code (NEC) requirements.
Page 68: Environmental Safety
XC1000, are in the empty slots in the card cage and in the disk-drive bays to prevent air leakage. The slot and drive panels are required for environmental air and electromagnetic-interference (EMI) control.
Page 69: Inspecting And Unpacking The Xc1000
Before opening the crate, decide whether to unpack the equipment on the dock or to move the crate to the equipment location before unpacking. Refer to section 2.2 for the XC1000 and crate dimensions to make sure that there is sufficient clearance through hallways and door openings for the equipment to pass.
Page 70: Uncrating The Xc1000
The XC1000 shipping crate includes a built-in lifting mechanism to raise the cabinet and a ramp to roll the XC1000 out of the crate, as shown in Figure 3-3. The XC1000 has four casters on which to roll the cabinet to its location.
Page 71: Installing The Xc1000
10. Using caution, roll the cabinet down the ramp, out of the crate. 3.5 INSTALLING THE XC1000 The cabinets in a dual-cabinet XC1000 must be bolted together before they are installed on the floor mounts. Secure and level both single- and dual-cabinet XC1000s on the floor mount, using the correct procedures.
Page 72: Dual-Cabinet Connection
PLATFORM INSTALLATION 3.5.1 Dual-Cabinet Connection If installing a single-cabinet XC1000, proceed to the next section. The first stage of installing a dual-cabinet XC1000 is to connect the cabinets. A dual-cabinet installation kit is required. The kit is shipped with each expansion cabinet (cabinet 2).
Page 73 Perform the following steps to bolt the two XC1000 cabinets together: 1. Install the four frame-alignment plugs (P/N 065–2008–000) onto the left side of cabinet 2. Insert the large-diameter end of the plug into the cabinet frame.
Page 74 TO CONNECTOR J51 TO CONNECTOR J53 SERIAL-BUS TERMINATOR MAIN-BACKPLANE SECONDARY EXTENDER DISTRIBUTION BOARD MULTICABINET GROUND STRAP EXPANSION CABINET (CABINET 2) P51 SIGNALING CABLE P53 SIGNALING CABLE Figure 3-4. Rear View of Dual-Cabinet XC1000 Showing Connection Points. 3-10 Edition One XC1000 Service...
Page 75 7 to approximately 25 ft-lb (33.9 joules); if a torque wrench is not available, tighten the bolts snugly. 10. Reinstall the power-distribution assembly (removed in steps 4 and 5) by sliding the assembly toward the front of cabinet 1 and reinserting the two screws. XC1000 Service Edition One 3-11...
Page 76: Connecting The Intercabinet Signal Cables
Phillips-head screws. 12. Connect the P51 signaling cable (P/N 057–1182–000) to J51 on the cabinet 1 distribution board. 13. Connect the other end of the P51 cable to J51 on the cabinet 2 distribution board. 3-12 Edition One XC1000 Service...
Page 77 Secure the power cable with one of the 10–32 by -inch screws removed in step 6. If the original screw is misplaced, use a screw of the same size and length. Do not use a longer screw. XC1000 Service Edition One 3-13...
Page 78: Concrete-Floor Installation
3.5.2 Concrete-Floor Installation Caution! The XC1000 floor mount prevents rolling or tipping. It is not designed for seismic protection. For seismic protection, order the Floor Mount kit, P/N 278–1033–000. Use the following procedure to install the cabinet on a concrete floor: 1.
Page 79 Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Figure 3-6. Octel XC1000 Platform Showing the Location of Angle Brackets.
Page 80: Raised-Floor Installation
3.5.3 Raised-Floor Installation For raised-floor installations, check with the floor vendor to ensure that the floor can support the weight of the Octel XC1000 (700 lb). Use the following procedure for installing the cabinet on a raised floor: 1. Remove the floor-cover plates, as required, and complete steps 1 through 7 for concrete-floor installations.
Page 81 XC1000 and to install the grounds: Warning! Make sure that all branch circuit breakers to the XC1000 are set to OFF before connecting the –48 Vdc cable to the XC1000. Otherwise, damage to the equipment could occur or installation personnel could be injured.
Page 82: Connecting Telephone Cables
The ATIC or DID TIC telephone cables and connectors should have been assembled and cut to the correct length during the site preparation, described in section 2.6.3. Install the cables using the following steps and Figure 3-8 as a reference: 3-18 Edition One XC1000 Service...
Page 83: E&M Tic Telephone Connections
2. Insert the ATIC or DID TIC cable-end connector into the TIC1 connector on the main backplane. Repeat for all other pertinent telephone connectors. For a dual-cabinet XC1000, repeat for cabinet 2. 3. Tie the cables across the top frame of the cabinet.
Page 84: T1 Tic Telephone Connections
2. Insert the E&M TIC cable-end connector into the TIC1 connector on the main backplane. Repeat for all other pertinent telephone connectors. If a dual-cabinet XC1000, repeat for cabinet 2. 3. Tie the cables across the top frame of the cabinet.
Page 85: E1 Tic And Ptic Telephone Connections
2.6.3. Each connector serves 24 ports, and only the odd-numbered TIC connectors on the main backplane are used. Depending on the CO requirements, the interface between the XC1000 and the switch can either be a 75-ohm coaxial connection or a 120-ohm symmetri- cal-pair connection.
Page 86 Attach the transmit wires to the W1 and W2 terminals on the adapter board (section 2.6.3.4 and 2.6.3.5 ). b. Attach the receive wires to the W3 and W4 terminals on the adapter board (section 2.6.3.4 and 2.6.3.5). 3-22 Edition One XC1000 Service...
Page 87 SCREW, 6–32 BY SCREW, 4–40 BY –INCH –INCH (2X) FLAT WASHER INTERNAL-TOOTH LOCKWASHER CABLE CLAMP (2X) (#6 SCREW) FLAT WASHER (2X) SPACER (b) 120-ohm adapter (P/N 044–2059–001). Figure 3-12. Adapter Boards for the E1 TIC and PTIC. XC1000 Service Edition One 3-23...
Page 88: Connecting Cables To The Main Distribution Board
RS–232 LINK 1 SCCS DATA LINK CONNECTOR J46, RS–232 LINK 3 CONNECTOR J48, X.25 CHANNEL 0 CONNECTOR J47, X.25 CHANNEL 1 Figure 3-13. Data-Link, SCCS, X.25, External-Alarm, and RDAC Connections on the Main Distribution Board. 3-24 Edition One XC1000 Service...
Page 89: Connecting Cables To Optional Features
XC1000. 3.9.1 ACP I/O Distribution Board Cable Connections If the optional ACP card has been installed and the XC1000 has a serial number higher than 30310, there are two ACP I/O distribution boards mounted on the rear of cabinet 1. If the XC1000 has a serial number lower than 30310, the I/O boards are not installed.
Page 90 ACP I/O DISTRIBUTION BOARD #1 INTEGRATION-DATA-LINK CONNECTIONS LINKS 1-5, 11,12, AND 13 ACP DISTRIBUTION ACP I/O DISTRIBUTION BOARD #2 INTEGRATION-DATA-LINK CONNECTIONS LINKS 6-10, 14, 15, AND 16 ACP DISTRIBUTION TERMINALS 1–7 Figure 3-14. ACP I/O Distribution Board Port Assignments. 3-26 Edition One XC1000 Service...
Page 91 TxD, RxD, and DCD J113 TxD, RxD, and DCD J114 TxD, RxD, and DCD J115 TxD, RxD, and DCD J116 TxD, RxD, and DCD J117 TxD, RxD, and DCD J118 TxD and RxD ACP I/O board to CPU. XC1000 Service Edition One 3-27...
Page 92: Busy-Out-Controller Cable Connections
XC1000, modems are required. Do not turn the terminal on until the system is fully installed. Use the following procedure to install the terminal: 1. Place the SMT on a sturdy desk or table near the XC1000 so that its connecting cable to the XC1000 will not exceed 50 feet.
Page 93 2. Place the printer next to the SMT on a sturdy table or desk within 50 feet of the XC1000. Make sure the printer is within 10 feet of the SMT. 3. Depending on the terminal installed, use one of the following cables: For an HP 700/43 terminal, use P/N 057–1149–000.
Page 94: Configuring The Logic Cards
ATICs and DID TICs are configured for use with particular switch types at the factory. ATICs can function as loop- or ground-start ports and provide 12 channels between the XC1000 and the switch. The line type for an ATIC is determined in menu 4 during the initial startup.
Page 95 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 PHYSICAL SLOT NUMBER LOGICAL BANK:SLOT LOCATION CODE CARD TYPE (b) Redundant Sierra. Figure 3-16. Logic-Bay Slot Assignments. XC1000 Service Edition One 3-31...
Page 96 Table 3-4. Main Backplane to Port Wiring for ATICs and DID TICs. Cabinet 1 Cabinet 2 Main Main Logic-Bay Logic-Bay Backplane Ports Backplane Ports Slot No. Slot No. Connector Connector 1A–1L 7A–7L 2A–2L 8A–8L 3A–3L 9A–9L 4A–4L 10A–10L 5A–5L 11A–11L 6A–6L 12A–12L 3-32 Edition One XC1000 Service...
Page 97 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 SLOT NUMBER Figure 3-18. E&M TIC and DLC Logic-Bay-Slot Locations. Table 3-5. E&M TIC, Revision BE, Signaling-Switch Settings. E&M TIC Switch Settings Signaling UX07 UX08 Type Type XC1000 Service Edition One 3-33...
Page 98 The T1 TIC is hardware-configured for 32K ROM. The configuration switches should have been set correctly at the factory. However, to ensure that the T1 TIC is configured correctly, refer to Figure 3-20 and perform the following steps: 3-34 Edition One XC1000 Service...
Page 99 4. Set the line-length switches (1–8) for the appropriate configuration on the T1 TIC (Figure 3-20). The switches allow the length of the line between the XC1000 and the T1-span terminating equipment to be configured to support five line-length ranges. Table 3-7 shows the switch settings for the five T1-span line lengths.
Page 100 E1 TIC slot location will vary. In a single- cabinet XC1000, the E1 TIC is installed in slot 7. If two E1 TICs are required, use slots 7 and 11. If three E1 TICs are required, use slots 7, 11, and 15.
Page 101 PLATFORM INSTALLATION ALARM LEDs DIAGNOSTIC TEST JACKS Figure 3-22. Location of Switches and Jumpers on the E1 TIC. Table 3-8. E1 TIC Termination-Connection Configuration. Switch Settings Switch Designation Designation 120-Ohm Coaxial Connection 75-Ohm Coaxial Connection XC1000 Service Edition One 3-37...
Page 102 XC1000s support up to three PTICs, and dual-cabinet XC1000s support up to four PTICs. In a single-cabinet XC1000, if a single PTIC is required, install it in slot 7. If two PTICs are required, use slots 7 and 11. If three PTICs are required, use slots 7, 11, and 15.
Page 103 In some cases, setting all the U6X switches to ON allows better performance. PTICs using T1 mode have different components than PTICs using E1 mode; they are not interchangeable. Table 3-10. Jumper Settings for PTICs. Pin Positions Jumper Jumper From P101A P101B XC1000 Service Edition One 3-39...
Page 104 The CPU (P/N 244-2004-001) contains 8 MB of random-access memory (RAM). Before installing the C10 CPU, verify that the memory-configuration switches (S1) located near the center of the card are set for 8 MB, as shown in Figure 3-25. 3-40 Edition One XC1000 Service...
Page 105 P/N 244–2004–001, (8 MB) or the C10 CPU, P/N 244–2004–002, revision C (16 MB). The C20 CPU is shipped with 16 MB of memory, and it does not have to be replaced when a nonredundant XC1000 is upgraded to a standby-redundant configuration.
Page 106: Setting Distribution-Board Configuration Switches
The distribution board has two locations, S1 and S2, that are used to configure the external alarms. Figure 3-29 shows the location of the switches on the main distribution board. Figure 3-28. Monitor Card Showing the Audible-Alarm Configuration Switches. 3-42 Edition One XC1000 Service...
Page 107 Switches are set at the factory and do not need to be changed unless the XC1000 is reconfigured at a later time. Verify that the S2 switches are set for the correct configuration. Setting these switches to OFF enables the alarm status to the monitor card.
Page 108: Configuring Optional Features
3.13.2 Busy-Out Controller Configuration The configuration switches at SW1 are found on the card inside the busy-out controller. The eight dip switches set the parameters for the busy-out controller. Table 3-14 describes each switch setting. 3-44 Edition One XC1000 Service...
Page 109: Installing The Remote Diagnostics Terminal
7 ON, 12-min. delay to normal after 8 OFF power outage. Set the XC1000 with OOS control to 6 OOS control to 6 7 OFF, 9-min. delay min.; without OOS 8 ON control, set timer...
Page 110 The RDAC contains a built-in power supply and four sockets for connecting the terminal and associated telephone and line circuits. The RDAC connects to the XC1000 on the main distribution board. 3.14.1 Customer Requirements To install the RDAC, the customer must provide the following equipment:...
Page 111: Highlights
All internal connections must be checked to ensure that they are firmly attached and that they are correct. All the logic cards and the PCBs within the XC1000 must be checked to ensure that their switch settings and connections are accurate.
Page 112 STARTUP AND INITIALIZATION...
Page 113 4-18 4.3.1 Starting Up the XC1000 ........
Page 114 ......4-57 4.9 VERIFYING XC1000 OPERATION ........
Page 115 ......4-47 Table 4-9. XC1000 CPU Serial Channels and Physical Connectors . . . 4-50 FIGURES Figure 4-1.
Page 116 Figure 4-19. First Screen of Menu 0 – First-Time Setup ....4-29 Figure 4-20. Second Screen of Menu 0, XC1000-Specific Information . . . 4-29 Figure 4-21.
Page 117: Overview
XC1000 can be started up and initialized. Several preliminary steps must be performed before the XC1000 is operational. The SMT must be powered up and configured before the XC1000 is powered up for the first time. The SMT enables XC1000’s power-on and boot routines to be viewed.
Page 118: Turning On The Smt
16 programmable function keys. Before using the terminal, become familiar with how to use the following keys: Function keys F1 through F16. XC1000 only uses F1 through F8. If the keys are not programmed for other functions, pressing any one of these keys calls up a help message for the current data-entry field in a system management menu.
Page 119 Cursor keys. Using the HP 700/43 or Wyse 50 cursor keys with XC1000 differs from the manner in which cursor keys are ordinarily used. Make sure to become familiar with XC1000’s cursor usage. Arrow-up key––cursor prior. The arrow-up key moves the cursor on the screen to the prior data-entry field on a menu or submenu.
Page 120 VT220 keyboards function differently from the keys on the HP700/43 or the Wyse 50 terminal. Use the following keys for the noted functions: Press the PF4 key to send information on the screen to the XC1000. The XC1000’s records are not updated until the PF4 key is pressed. (A SEND key is not present on the VT102 or VT220 keyboard.)
Page 121: Establishing Fujitsu Dl1200 Printer Parameters
4.2.3 Establishing Fujitsu DL1200 Printer Parameters The Fujitsu DL1200 printer and the Okidata Microline 320 (ML320) can be used with the XC1000 SMT and are described in this section and in the following section, respectively. The printer should be installed and loaded with paper, as described in Chapter Three.
Page 122 If the printer does not print, ensure that the printer is on line and that the cable connections between the printer and the terminal are secure. d. Refer to the Fujitsu printer manual for more troubleshooting information, as required. Edition One XC1000 Service...
Page 123: Hardware
Print a list of all currently selected options. DEFAULT Reset the factory defaults in MENU1 and MENU2. SELF–TST Run the printer’s self-test routine. HEX–DUMP Print data in hex format V–ALMNT Check and correct the vertical print alignment. TOF-ADJ Set or adjust the top-of-form. XC1000 Service Edition One...
Page 124 9. Press FF and select SAVE&END to save the new values. The printer is ready to print in condensed mode. To return the printer to normal operation, return to the offline setup mode and perform the steps in section 4.2.3. Edition One XC1000 Service...
Page 125: Establishing Okidata Ml320 Printer Parameters
10 CPI Style Normal Size Single General Control Emulation Mode EPSON FXe Graphics Bidirectional Max Receive Buffer Full Paper Out Override Print Registration Operator Panel Functions Full Operation Reset Inhibit Print Suppress Effective CPU Compensation Standard XC1000 Service Edition One...
Page 126 7. Press the ITEM button twice to select the DSR Signal item. Press the SET button to reset the DSR Signal to Invalid. 8. Press the MODE button to save the parameter settings. The MENU light goes off and the SEL light goes on. 4-10 Edition One XC1000 Service...
Page 127: Establishing Communication Parameters
Character Pitch button until 20 characters per inch is selected. To return to normal printing, select 10 or 12. 4.2.5 Establishing Communication Parameters Six communication parameters are critical between the SMT and XC1000. Whichever terminal type is used, the parameters must be set as follows: Baud rate = 9600/1200...
Page 128 Activates the currently displayed values but does not save previous menu them. F7 also displays the previous setup parameters. Activates the currently displayed values but does not save next them. F8 also displays the next setup parameters. menu 4-12 Edition One XC1000 Service...
Page 129 8. When the parameters are set correctly, press the F1 key to save the changes. 9. Press the F8 key to display the Main Port and Auxiliary Port menu shown in Figure 4-9. XC1000 Service Edition One 4-13...
Page 130 Lock Enable Ctrl J Lock SAVE FOR NEXT PREVIOUS SHOW SHOW SHOW previous next menu menu POWER ON CHOICE CHOICE DEFAULTS ACTIVE POWER ON XX:XX * Required parameter setting. Figure 4-10. HP 700/43 Keyboard Menu. 4-14 Edition One XC1000 Service...
Page 131 4.2.5.2 Setting Wyse 50 SMT Parameters. The Wyse 50 terminal can be used as the XC1000 SMT, although the Wyse 50 is not supplied by Octel Communications. This section provides the setup procedure for a Wyse 50 terminal for operation with XC1000.
Page 132 VT220 terminals can be used as the SMT, although the DEC terminals are not supplied by Octel Communications. This section provides setup procedures for the DEC terminals to operate with XC1000. At initial startup, SMT uses default settings. If changes are required for the type of terminal, change these default settings as follows: 1.
Page 133 0 = Manual turnaround character (HDX only) 0 = [Always zero] 0 = [Always zero] Switch 0010 0 = 60-Hz power 0 = WPS terminal off 1 = Clock [always one] 0 = [Always zero] XC1000 Service Edition One 4-17...
Page 134: Monitoring Startup Diagnostics
4.3.1 Starting Up the XC1000 Perform the following steps to start up the XC1000: 1. Make sure that there is power to the XC1000 by checking the power source that leads to the XC1000. 2. Remove the breaker cover from the power-distribution shelf to view the breakers.
Page 135 IPL1 program located on the CPU and are displayed on the screen each time the XC1000 is started up. The XC1000 displays IPL1, with the screen showing the current status of the system file card. The IPL2 then displays the status of the system file card and system drives.
Page 136 (b) Redundant XC1000. Figure 4-14. IPL1 and IPL2 Display. The XC1000 must pass all tests before it can boot. The SMT displays the status of the file cards, with the primary-file-card status showing the number of system drives that are installed and running.
Page 137: Checking The File-Card Status
STARTUP AND INITIALIZATION SECTION 4.3 To abort the loading routine, turn off the XC1000 by switching the main circuit breaker to OFF. To stop the test results from scrolling up the screen, press ^S. To resume the scrolling, press ^Q.
Page 138 The primary- file-card status must report 00 or 03 at offset 00, or the XC1000 cannot boot. If offset 00 contains a value other than 00 or 03 (such as 20 or 22), the system cannot boot.
Page 139: Selecting The Terminal Type
3. If the terminal type selected is not accepted by the terminal, the screen redisplays the invalid terminal type prompt. If this prompt reappears, call the Octel Communications Technical Assistance Center. 4. If no error message appears, press X to return to the boot prompt.
Page 140 Perform the following steps to complete the boot process: Caution! Do not attempt to boot the XC1000 if the first two digits of the primary-file-card status are not either 00 or 03. Any other value indicates a fault that must be corrected before booting XC1000.
Page 141 The following abbreviations represent each card in the field: system file card – CPU, TIC, or empty slot M message file card, CPU, or empty slot m monitor card ACP card XC1000 Service Edition One 4-25...
Page 142 SECTION 4.3 STARTUP AND INITIALIZATION The entry for a redundant XC1000 that booted from side B would appear as follows: –F–M–mA –L–L–L–L–L–L– – – – – – –L–L–L–L–L–L The first abbreviation shown (Figure 4-16 example for a redundant XC1000) is F, followed by a dash, then an M, a dash, and an m and an A.
Page 143 AMIS_DIR FILE CREATED. CREATING ADST FILE ... ADST FILE CREATED. Building AMT/NMT ... IVR MESSAGE DIRECTORY CREATED. IVR Message Directory Read Loading: smt.abs Status: Initializing system data base, please stand by ... Figure 4-18. Initialization Screen. XC1000 Service Edition One 4-27...
Page 144: Completing The First-Time Setup In Menu
Otherwise, it can only be changed in menu 0 during a reinitialization. All messages and the database are deleted if the XC1000 is reinitialized. XC1000 mailbox numbers can be from 3 to 10 digits long. This number is selected during the menu 0 procedures and must be selected carefully, because it is difficult to change.
Page 145: Entering Xc1000 Information
Number of Digits in an Extension (Used for Message Waiting): Time of Day to Refresh Message Waiting Indicators (if Applicable): Message Waiting Special (certain PBX’s only): ACP Used for Integration: Figure 4-20. Second Screen of Menu 0, XC1000-Specific Information. XC1000 Service Edition One...
Page 146 STARTUP AND INITIALIZATION Enter information specific to the XC1000 platform. VPMOD means voice- processing module, but when VPMOD is used on a XC1000 screen, it refers to the XC1000. Perform the following steps to complete menu 0.1: 1. Locate the XC1000’s 5-digit serial number on the back of the first cabinet behind the doors, near the lower right corner, on the same label as the UL-listing mark.
Page 147 The XC1000 can be connected to a switch in a nonintegrated fashion through single business lines, trunks, or 800-service lines. Enter 2 – Other in this field if all of XC1000’s ports connect to a switch in a nonintegrated fashion.
Page 148 Enter an N in the field if the ACP feature is not enabled and if the ACP card is not installed in slot 6 of cabinet 1 in the XC1000. 14. Press the Enter key when menu 0.1 is completed, and the third screen of menu 0 appears.
Page 149 Personal Options menu. Do not begin a password with a zero or XC1000 could interpret the first digit as a request for a transfer to an operator. Misinterpretation can occur, especially if there is a pause between entering the first and second digits.
Page 150 STARTUP AND INITIALIZATION 2. The initial default for the Mailbox Number: field is 411 for a 3-digit mailbox. For mailboxes with more digits, XC1000 adds 4s to the beginning of the mailbox number until the correct number of digits has been reached.
Page 151: Establishing Line Types And Port Assignments
ASSIGNMENTS The first screen of Menu 4 – Port Assignments has six options for the 144 available XC1000 ports, as shown in Figure 4-23. Enter new information based on the appropriate configuration note for the switch. Menu 4 – Port Assignments 1 –...
Page 152 SECTION 4.5 STARTUP AND INITIALIZATION Six submenus are required for the 144 ports available on XC1000. The first submenu, menu 4.1, is shown in Figure 4-24. Menu 4 – Port Assignments Extension/ Extension/ Phone No. Phone No. 030010001 030010013 030010002...
Page 153 103. In-band, E&M, MF, 600 ohms, wink start, 4 wires 104. In-band, E&M, MF, 900 ohms, wink start, 4 wires 105. In-band, E&M, MF, 600 ohms, wink start, 2 wires 106. In-band, E&M, MF, 900 ohms, wink start, 2 wires XC1000 Service Edition One 4-37...
Page 154 D column or the next entry in the LnTp column. An entry in the D column is required if the XC1000 is integrated with a switch using E&M tie lines, direct-inward-dial (DID) trunks, or generic in-band integration.
Page 155 2. To allow incoming calls through the port to XC1000, enter a Y in the I column. To deny incoming calls on that port, enter N. Entering N always gives the port a ring-no-answer status.
Page 156: Using The Main Menu
If a pager port has not been designated, the pager outcall will fail. 9. Each XC1000 port is assigned to one of four supported port groups: P1, P2, P3, and P4. Port-group designations allow a selective return to an attendant or answering center when a subscriber or outside caller requires help.
Page 157: Changing Installation Information
Always use ^C to end a session; do not walk away from the terminal if it is logged on. If XC1000 detects no activity on the SMT in 10 minutes, the terminal screen blanks and the password must be reentered.
Page 158 3. In the Number of Rings for On-PBX Calls (Used for Outcalling): field, enter the number of rings allowed when XC1000 places an outcall to a telephone number within the switch or Centrex partition. The max- imum number allowed is 20.
Page 159: Establishing Dialing And Serial-Channel Parameters
Centrex before forwarding calls to XC1000. The maximum number is 20; the minimum is 2. If XC1000 is not connected to a Centrex, enter the same number as entered in the Number of Rings for Local and Long Distance Calls (Used for Outcalls): field.
Page 160 Figure 4-29. Second Screen of Menu 6, Transfer, Outcall, and Pager-Dialing Sequences (Menu 6.1). Caution! All switches associated with a single XC1000 must all have the same dialing sequences entered in the dialing-sequence fields. 2. Confirm the default value of 500 milliseconds (1/2 second) in the “Flash”...
Page 161 6. Enter N (telephone number) in the Dialing Sequence for On-PBX Calls (if VPMOD is on a PBX): field. The XC1000 needs only to dial the telephone number to enable switch calls. 7. In the Dialing Sequence for Local Calls: field, enter the dialing sequence to be used for local calls.
Page 162 10. Enter up to six different pager dialing sequences in the Pager Dialing Sequence fields. These sequences comprise a series of commands that allow XC1000 to communicate with various types of paging terminals. Examples of some entries in a sequence are shown in Table 4-8.
Page 163 The verification code functions according to the initial tone used. If no initial tone code is specified or if the H code is used, XC1000 waits for a special tone that Spectrum-type paging terminals generate. If the L code is used as the initial tone, XC1000 requires a fast-busy after the pound character is sent.
Page 164 4.8.2 Achieving In-Band Integration The second submenu of menu 6, shown in Figure 4-30, is also known as menu 6.2. It is used to specify digit sequences received or sent by XC1000 to achieve in-band integration with a switch. Menu 6 – Dialing Parameters –...
Page 165 These sequences define the digits that XC1000 receives from the switch when a call is forwarded to XC1000. Enter a sequence that can include digits 0 through 9,...
Page 166 – RDAC Remote Diagnostic Access Up to three ports on the XC1000 main distribution board can be configured as system manager terminals or RS-232 integrations. Perform the following steps to configure the ports: 1. Select option 3 from menu 6 and press the Return key. Menu 6.3...
Page 167 If ACP-based MTA is to be used for the designated channel number, follow the instructions in section 4.8.4. Changes entered do not take effect until the XC1000 is rebooted. 3. In the CPU Baud Rate: field, enter one of the following values: 1 –...
Page 168 3. Press the Send key to save the changes. The changes entered appear immediately in the Stored Type column for the selected channel but do not appear in the Active Type column until the XC1000 reboots. If desired, repeat these steps to configure another channel for direct CPU integration.
Page 169 In all cases, before logging back in, reset the baud rate on the affected terminal by following the steps found in section 4.2.5. XC1000 Service Edition One 4-53...
Page 170 2. In the Link Number: field, enter a link number associated with the link connections used on one of the ACP I/O distribution boards. For example, enter (integration link) 1, which means there is a link con- nection to connector number J103 on board 1. 4-54 Edition One XC1000 Service...
Page 171 8. In the Parity (Odd/Even): field, select one of the following: 0 – no parity 1 – odd parity 2 – even parity 9. In the XON/XOFF: field, select one of the following: 0 – use XON/XOFF 1 – ignore XON/XOFF XC1000 Service Edition One 4-55...
Page 172 4.8.5.3 Integration-Link Reviews. Select option 3 from menu 6.5 to review all the integration links configured on XC1000 and their corresponding fields. This menu is for information only and the fields cannot be changed. 4.8.5.4 Integration-Link Deletions.
Page 173: Verifying Xc1000 Operation
4.9 VERIFYING XC1000 OPERATION Use the checklists in sections 4.9.1 through 4.9.4 to ensure that the XC1000 has been installed and is operating correctly. The installer must set up a few basic features (such as dialing parameters and a mailbox) to check the operation of XC1000.
Page 174 STARTUP AND INITIALIZATION 4.9.2 Testing System Operation The operation of the XC1000 must be tested before it is ready for subscribers. Perform the following steps to test how the system functions: This test must be performed on all ports installed. First, create a mailbox with a password to receive the calls.
Page 175: Highlights
SECTION 4.9 – 4.10 4.9.3 Verifying the Boot Routine During this test, XC1000 power is cycled off and back on again. Let XC1000 boot automatically and view the boot on the SMT screen. Perform the following steps to verify the boot routine: 1.
Page 176 The reformat menu is accessed differently than the other utilities. The utilities described in Chapter Nine could differ, depending on the software release that the XC1000 is using. This version of system utilities reflects software Release 1.5. XC1000 Service...
Page 177 ROUTINE MAINTENANCE...
Page 178 Figure 5-2. Example of Menu 13.8, Review Current Alarm Status for a Dual-Cabinet XC1000 ......Figure 5-3.
Page 179: Overview
Octel recommends that routine maintenance, which consists of inspection, cleaning, and monitoring, be performed regularly, as shown in Table 5-1. This maintenance can be performed with XC1000 in service, except for the system backup. Table 5-1. Recommended Frequency of Routine Maintenance.
Page 180 Last Clear: 13 MAY 93 10:57:06AM T – Description Alarm Date Time Count Threshold S – Entry in Status Log 13 MAY 93 11:42:44AM Figure 5-2. Example of Menu 13.8, Review Current Alarm Status for a Dual-Cabinet XC1000. Edition One XC1000 Service...
Page 181 Press C to clear the status log and this prompt appears on the screen: Enter “Y” to clear status log. Enter “N” to cancel clear: 10. Press Y and the Enter key twice to return to the Main Menu. XC1000 Service Edition One...
Page 182 5.2.2 Interpreting the Alarm-Status Menu (Menu 13.8) XC1000 alarm conditions are activated by software or hardware malfunc- tions. The XC1000 updates the alarms every minute. Three major types of alarms can be set: Non-Service-Affecting (NSA) Alarms. These alarms warn the system manager and service personnel of conditions that could degrade service if not corrected, for example, low message-storage space.
Page 183 The alarm is not cleared until the system manager types C to clear the alarm. 5.2.2.2 Hardware Alarms. The following types of hardware alarms are found in XC1000: Non-Service-Affecting (NSA) Alarms Yellow-Line Temperature indicates excessive, but not critical, operating temperatures above 45 C (110 F) on the logic card or disk or above 35 C (95 F) ambient.
Page 184 Refer to section 6.3 for information about troubleshooting hardware and software alarm conditions. 5.2.3 Reviewing or Scrolling the Status Log The software in XC1000 can detect and report the status of a variety of conditions. Select one of the following options from menu 13 to view the status log: Select option 2 –...
Page 185: Backing Up The System
5.3 BACKING UP THE SYSTEM Octel recommends that a backup of the system drive be made on a regular, scheduled basis. This process ensures that the results of activities such as adding or deleting mailboxes on a regular basis is safeguarded.
Page 186 Refer to section 5.2.1 for information about how to print the current alarm status and the status log. Shut down the XC1000 using menu 13, option 1, suboption 2. When the ENTER BOOT COMMAND: prompt appears, turn the XC1000 power off at the main circuit breaker and allow the drives to spin all the way down (about 30 seconds).
Page 187: Configuring Redundant Switching
With standby redundancy, the redundant cards—CPU card and file cards— are continuously powered on and checked by the main CPU but are not currently in use. The XC1000 can be configured to switch to the redundant units in case of an abnormal shutdown (failure), normal shutdown (operator shutdown), both types of shutdowns, or never.
Page 188: Testing Ports
SECTION 5.4 – 5.5 ROUTINE MAINTENANCE 1. If the XC1000 is equipped for standby redundancy and if menu 13, option 12 – CPU Switchover – Normal is set to N, enter 12 at the Enter Option: prompt to change the setting. The following prompt appears: Enter “1”–...
Page 189: Measuring Power And Ground
The power and ground should be measured monthly. To check the power and ground, perform the following steps: 1. Open the rear doors of the XC1000. 2. Locate the +5-Vdc and +12 Vdc-test points on the main distribution board, as shown in Figure 5-5. Voltage test points for +5 Vdc and +12 Vdc are located at the lower right corner of the main distribution board.
Page 190: Inspecting And Cleaning
+ terminal and the negative, or black, lead is connected to the – terminal on the XC1000, the voltmeter must read a positive 43 to 56 Vdc, not a negative voltage.
Page 191 SECTION 5.7 Caution! Do not use detergents or solvents to clean the exterior of the XC1000. These chemicals could damage the painted surfaces. 2. Clean the exterior of the cabinet with a clean cloth dampened with a mild solution of soap and warm water. Do not use chemicals or solvents.
Page 192 Chapter Eight. 11. Wipe the exterior of the equipment racks with a dry, clean, lint-free cloth. Use a dry, clean, soft brush for hard-to-reach areas, such as between backplane components and fan grills. 5-14 Edition One XC1000 Service...
Page 193: Storing And Handling Disk Drives
ESD results in damage to the components. When handling drives, use the following precautions: Before removing a drive from a XC1000, either attach an antistatic wrist strap or use an equivalent method, to provide a high-resistance path to ground.
Page 194: Highlights
Ports tested monthly Power and ground measured monthly Inspection and cleaning performed semiannually XC1000 keeps a record of all system alarms that occur and a status log of all system events. After making any significant changes to the configuration, the system drive should be backed up.
Page 195 TROUBLESHOOTING...
Page 196 6-25 6.3.1.5 Power-Supply Failure ......6-26 XC1000 Service Edition One 6-iii...
Page 197 ............6-37 6-iv Edition One XC1000 Service...
Page 198 ......... . . XC1000 Service...
Page 199 ... 6-17 Figure 6-10. Example of the IPL3 Screen Showing Line Configurations for a Single-Cabinet XC1000 ....6-19 Figure 6-11.
Page 200: Overview
TROUBLESHOOTING 6.1 OVERVIEW A problem with the XC1000 can be diagnosed in a variety of ways. The most common methods are as follows: Startup fault isolation. Use the procedures in this chapter to troubleshoot problems that occur during startup. Problems that might...
Page 201: Preliminary Fault Isolation
6.2.1 Preliminary Fault Isolation When power is applied to the XC1000, the XC1000 power supply sends a signal to the CPU. The CPU sends a hardware-reset signal to the monitor, file, and digital line cards (DLCs). After the file cards are reset, power is supplied to the cooling fans, then to the drive modules.
Page 202 Figure 6-2. Temperature-Sensor Board and Wires on the Top of the Card Cage. Facing the back of the cabinet, the temperature-sensor board is located above the main backplane and toward the right side of the cabinet. XC1000 Service Edition One...
Page 203 P24 by gently pulling the connector (Figure 6-3). 5. Verify that the cables connecting the monitor card to the distribution board are correctly installed and are securely attached. Refer to Figure 6-4 for the connector locations on the distribution board. Edition One XC1000 Service...
Page 204 Power to Disk Drives and Cooling Fans. Power is supplied to the cooling fans and disk drives after the XC1000 is powered on. If the cooling fans do not turn on or if the disk drives do not begin spinning, the fans and drives are not receiving power from the +12-Vdc power supply.
Page 205 10. Verify that the file cards are seated correctly by pushing them into the logic bay. 11. Turn on and boot the XC1000. The PWR LED on the front of each file card should be lit. If the red L2 LED is lit, replace the faulty file card.
Page 206 Verify that the other end of the RS-232-C DB25 cable is securely connected to the J50 connector on the main distribution board. 6. If data sets are installed between the SMT and the XC1000, make sure that the data sets are working properly.
Page 207 12. If all cables are correctly attached but no terminal display appears, turn off the XC1000 power. Open the front door of the XC1000, put on the wrist strap, and reseat the CPU, file cards, and monitor cards.
Page 208: Cpu Tests
13. If a display does not appear with the DLCs unplugged, replace the CPU and reboot the XC1000. 14. If no display appears, return the original CPU to the XC1000 and call the Octel Communications Technical Assistance Center for assistance.
Page 209 IPL2 from the system drives. The IPL2 program displays the status of the system file card and system drives. This information is dis- played every time the XC1000 is restarted. Figure 6-8 is an example of IPL1 and IPL2, showing the primary file-card status.
Page 210: File-Card Status-Code Offsets
XC1000 is booted at this command, IPL3 is loaded and displays the secondary file-card status (message file card and message drives). Caution! Do not attempt to boot the XC1000 if the first 2 digits of the primary file-card status are not 00. Correct the problem immediately, using the procedures in section 6.2.4.
Page 211: Status Code 00
= file-card status code (must equal 00 for XC1000 to operate correctly) rr rr = drives found running (must equal dd dd for XC1000 to operate correctly) dd dd = number of installed drives The hexadecimal bytes in offsets 01, 02, 03, and 04 represent the total number of binary bits set to 1.
Page 212: Status Code
Status Code 00. When status code 00 is shown at offset 00, all installed drives are running properly. The following example of file-card status lines on the SMT of a nonredundant XC1000 show that all installed drives are running: PRIMARY FILE CARD STATUS:...
Page 213: Status Code
If the secondary file-card status line shows status code 03 in offset 00, messages could be deleted. After status code 03 appears at offset 00, XC1000 could still complete the system startup and begin processing calls. However, the system-drive redundancy is lost if a drive is not running at the time subscribers start using the XC1000.
Page 214 Table 6-3 to determine which drives are not installed and shown in the software. 3. Turn off XC1000 power. Open the front doors of the cabinet and verify that the drive module not running is seated properly. 4. Turn on XC1000 power and reboot the XC1000. If the drive is running, monitor it closely using the status log (menu 13.2).
Page 215 SECTION 6.2 TROUBLESHOOTING 12. If XC1000 was booted with system-drive zero not running, perform the following steps: a. Shut down the system using menu 13.1. b. Turn off power to the XC1000. c. Allow the drives to stop spinning (about 30 seconds), move system-drive zero to system-drive slot two, then turn the power on to the XC1000.
Page 216 When the install operation is complete, exit to the ENTER BOOT COMMAND: prompt. m. Boot the system using the B command. n. Boot the system using the A command, and return the XC1000 to service. 6.2.4.6 Drive Serial-Number Correction. When a drive has been installed in the wrong slot or a replacement drive has been installed in the wrong slot, use the following steps to correct the drive serial numbers.
Page 217 7. Find the correct drive or drives and reinstall them in the correct slots. 8. Return to the ENTER BOOT COMMAND: prompt. 9. Reboot the XC1000 with a B then an A. Offset 00 of the file-card status line should be 00.
Page 218 CARD CONFIGURATION: field. The card configuration displayed represents the physical location of the cards in the XC1000 cabinet. The CPU does not report its own location in the card configuration. Only the monitor card, file cards, and DLC loca- tions are displayed.
Page 219 Boot the XC1000 again. 2. If the card-configuration test still shows a dash on the screen for that card slot, turn off the XC1000. Replace the file card or DLC with a known working card and boot the XC1000 again.
Page 220 3. If the ports are still not displayed, replace the DLC with a known good DLC and boot the XC1000. For example, if ports 1A to 1L display dashes and ports 2A to 2L display channel assignments, swap the two DLCs.
Page 221: Alarm Indications
TROUBLESHOOTING 6.3 ALARM INDICATIONS XC1000 keeps a log of all system alarms that occur. The XC1000 alarm conditions are activated by software or hardware malfunctions. The system-level LED, located above the logic bay, illuminates if any alarm condition is received.
Page 222 Figure 6-11. Monitor-Card Indicators. System Manager Shutdown indicates that the system manager has shut down XC1000, using menu 13.1 or 13.1.2. Power Supply Failure is activated when there is a total loss of +5-Vdc or +12-Vdc power. An SA alarm is also activated (shown in menu 13.8 when XC1000 is rebooted).
Page 223: Red Temperature Alarm
Status screen. If the XC1000 does not boot, use the startup-fault- isolation procedures in section 6.2. 3. When power is turned on to the XC1000, view the LED indicators on the front of the monitor card, system file card, and message file card to help isolate the problem, as described in section 6.3.4.
Page 224 A card or drive overheating Total fan failure in either the logic bay or drive bay If the XC1000 has faulty temperature-sensor boards, the XC1000 will not boot. Refer to section 6.2.1 for information about troubleshooting faulty temperature- sensor boards.
Page 225 SA and 12V LEDs light and the OOS relay is activated. The OOS LED lights only after the XC1000 attempts to reboot. The LED turns off after the monitor card is reset and the boot process has been completed.
Page 226 7.3.22 for a description of an F9 error. Perform the following steps to correct the link failure: 1. Check that the RS-232-C cable is securely connected to the XC1000. If this does not solve the problem, proceed with step 2.
Page 227 Total –48 Vdc Loss. This failure can occur only if there is a compete loss of -48 Vdc to the XC1000 cabinet or if the main cabinet circuit breaker has tripped. The monitor card does not determine whether the –48 Vdc is actually used by any TICs in the system.
Page 228 +5-Vdc loss, the SA and 5V LEDs light. For total +12-Vdc loss, the SA and 12V LEDs light. This power loss generates both an SA and an OOS alarm, and XC1000 restarts. When power is restored, menu 13.8 indicates the SA and OOS alarms. To clear a power-supply failure, check the circuit breakers on the front of the cabinet.
Page 229 * LF = Logic Fan, DF = Disk Fan, YT = Yellow Temperature, DC = Disk Capacity, SW = Software 6.3.3.1 Disk Space Low. If disk space is low, refer the problem to an Octel Communications sales representative so that an additional drive can be purchased. As a temporary measure until the drive-space issue can be remedied, instruct the system manager to send a broadcast message to all subscribers requesting that they purge all unneeded messages.
Page 230 This failure cannot occur in nonredundant XC1000s. The power loss generates an NSA alarm if one power supply fails. XC1000 automatically uses the full +5 Vdc or +12 Vdc from the remaining power supply. For partial +5-Vdc loss, the NSA and 5V LEDs light on the monitor card.
Page 231: External Diagnostic Tools
2. Check menu 13.11, Card Management, and verify that all cards are active. 3. Open the front doors of the XC1000. 4. Look at the LEDs on the front edges of the logic cards. Replace any card with an illuminated L2 LED. An L2 LED indicates a problem with the logic card.
Page 232 Table 6-9. J25 Pins Used for Remote Alarms. J25 Pins Alarm Alarm The alarm status within XC1000 can be distinguished by the pattern of the buzzer alarm, as follows: Continuous tone = OOS Slow on/off pulse = SA Rapid on/off pulse = NSA...
Page 233 Wyse 50 terminal at the remote location. The RDAC is connected to the XC1000 through a dedicated telephone line to the J25 connector, pins 1 and 26, on the distribution board (Figure 6-13). Pin 1, the ring side of tip and ring, has a blue/white wire;...
Page 234 = 3.5 seconds pause > 4.5 seconds pause To disconnect the RDAC from XC1000, return to the SMT Main Menu on the RDAC terminal. Press ^C on the terminal keyboard or press the TELE button on the RDAC modem to disconnect the call.
Page 235 6.4.3 Switching-Control-Center System (SCCS) Interface Circuitry is provided in the XC1000 cabinet on the monitor card to connect an SCCS data link to the XC1000. The SCCS is supplied by the customer and attached to the XC1000 through J49 on the distribution board (Figure 6-13).
Page 236: Highlights
Each logic card has alarm LEDs on its front edge. These alarms are visible when the front doors of the cabinet are open. Provisions for three external diagnostic tools are made in XC1000: remote-alarm relays, connections for an RDAC, and the SCCS interface.
Page 237 STATUS LOG...
Page 238 7.3.21 Status-Codes F0, F1, F2, and F3 ......7-32 XC1000 Service Edition One 7-iii...
Page 239 ............7-52 7-iv Edition One XC1000 Service...
Page 240 ........7-37 Table 7-20. Offset 32 Values Associated with a Call ID ....7-38 XC1000 Service Edition One...
Page 241 ... 7-47 Table 7-28. Status-Code Entries in the Status Log ....7-48 7-vi Edition One XC1000 Service...
Page 242 ..... . . (a) Nonredundant XC1000 ........
Page 243 Figure 7-37. Example of Status-Code FB ....... 7-47 7-viii Edition One XC1000 Service...
Page 244: Overview
This process avoids leaving the port accessible after viewing the status log. The software in XC1000 can detect and report the status of a variety of conditions, which are reported in the status log. Many status-log entries are for information only and do not indicate a malfunction.
Page 245: Understanding Status-Log Terms And Parts
00020, and all the offsets begin with 2. The second digit of the offset indicates the column and is in hexadecimal values 0 through F. Therefore, the offsets for line 00020 are 20 through 2F, Edition One XC1000 Service...
Page 246: The Header
INVESTIGATE SYSTEM ENVIRONMENT. This entry requires action by a service engineer, who should evaluate the status-code entry to determine the cause of its appearance. Immediate efforts by the service engineer XC1000 Service Edition One...
Page 247 SECTION 7.2 STATUS LOG should resolve most of the problems associated with these entries. The situation could ultimately require assistance from the Octel Communica- tions Technical Assistance Center. NOTIFY SUPPORT REPRESENTATIVE. These entries are serious enough to usually require assistance from the Octel Communications Technical Assistance Center.
Page 248: The Body
Table 7-2 and Table 7-3 are located at the end of this chapter on a foldout page. These tables are required throughout the chapter when interpreting the status codes in section 7.3. Leave Table 7-2 folded out for easy reference when using section 7.3. XC1000 Service Edition One...
Page 249 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 SLOT NUMBER LOGICAL BANK:SLOT LOCATION CODE CARD TYPE (a) Nonredundant XC1000. CABINET 1 CABINET 2 COMMON- COMMON- LINE-CARD LINE-CARD LINE-CARD LINE-CARD LINE-CARD...
Page 250: Control-Bus Messages
The first byte can usually be related to the port to which the caller is connected. Match the entry in the Task/Source column with the Port column in Table 7-4 to determine this port. For example, the value 0F in offset 00 corresponds to port 2D. XC1000 Service Edition One...
Page 251 CPU wants the card to perform. There are many commands, too numerous to list here. However, with just a few common commands, it is possible to determine XC1000 activity when the status entry was logged. The message type determines the remainder of the 16-byte CB message.
Page 252: Reading Common Status-Log Entries
Section 7.3.24 shows a complete list of status codes. 7.3.1 Status-Code 00 Status-code 00 is logged each time XC1000 is restarted. A restart can be caused by a commercial power failure, system-manager shutdown, or major system failure. Additional information is included in the body of the entry.
Page 253: Status-Code 03
Status-code 03 indicates that someone called the RDAC port and hung up without entering the system. Use this status code to troubleshoot the XC1000 as follows: 1. If status-code 03 appears frequently, change the telephone number for the RDAC port.
Page 254: Status-Code 04
05. 7.3.5 Status-Code 08 Status-code 08 is for information only. It indicates that the software alarms were cleared in menu 13.8, Review Current Alarm Status. Figure 7-10 is an example of a status-code 08. XC1000 Service Edition One 7-11...
Page 255: Status-Codes 50 Through
01 in offset 07. Status-code 57 (control-bus error—reset peripheral) usually follows status codes 51, 54, or 58. If an error occurs, the CPU sends the CB message again. 7-12 Edition One XC1000 Service...
Page 256: Status-Code 60
07, replace the CPU (section 8.3.1). 7.3.7 Status-Code 60 A status-code 60 provides the status of the logic cards installed in XC1000. When a status-code 60 is logged, perform the following steps: 1. Check the contents of the subcode in offsets 08 and 09, as listed in Table 7-7.
Page 257: Status-Code 61
STATUS LOG In the example shown in Figure 7-12, 3 is the slot number. The affected card is the monitor card in a nonredundant XC1000 (Figure 7-4 (a)) or message-file-card A in a redundant XC1000 (Figure 7-4 (b)). Standby redundancy is discussed in section 7.3.8 and section 11.6.
Page 258: Status-Code 64
Using the example in Figure 7-15, the bank, 0 in the Bank column of Table 7-2, and the slot, 1 in the Slot column of Table 7-2, indicate that the affected card slot in XC1000 is slot 2 (Physical Slot column of Table 7-2) in cabinet 1. In a nonredundant system, the indicated card is the message file.
Page 259: Status-Code 65
Many of the status-code 65 entries are caused by trunk problems. For example, if the status-code 65 entry indicates a failure to seize a port (message-type 05), the trunk terminations might be reversed or the trunk might be busied out. 7-16 Edition One XC1000 Service...
Page 260: Status-Codes 70 And
4. If a single TIC is affected, swap the TIC with another TIC in the XC1000. Refer to section 8.3.2.1 for the procedure to replace a TIC. 5. If the problem remains with the TIC moved in step 4, replace the TIC.
Page 261 Using the example in Figure 7-19, the bank, 0 in the Bank column of Table 7-2, and the slot, 1 in the Slot column of Table 7-2, indicate that the affected card slot in XC1000 is slot 2 (Physical Slot column of Table 7-2) in cabinet 1. In a nonredundant system, the indicated card is the message file.
Page 262 8.3.1 for the procedure to replace a file card. If the same drive is indicated repeatedly, continue to step 2. 2. Call the Octel Communications Technical Assistance Center and have the service option enabled. 3. At the Enter Menu Selection Number: prompt on the SMT Main Menu, enter the month and day, in the format mmdd.
Page 263: Status-Code 75
(section 9.5.1). 11. Exit the drive-test utility, reboot XC1000 with a B, then an A, to return the XC1000 to normal operation. No further action is necessary, unless the XC1000 did not permit sectors to be added to the bad-sector table.
Page 264 TIC, continue with step 3 to correct the problem. 3. If multiple status-code 75 entries appear, first confirm whether ports on a single TIC are affected. 4. Swap the associated DLC with another DLC in the XC1000. XC1000 Service Edition One...
Page 265: Status-Code 84
7.3.13 Status-Code 84 Status-code 84 is logged if a caller tries to access a mailbox and enters the incorrect password a number of times during one session. The XC1000 disconnects the caller after a predetermined number of attempts. The system manager can set the maximum number of attempts allowed to one, two, or three in menu 1.2.
Page 266: Status-Code 86
Table 7-2, the port, 2 in the Channel column of Table 7-3, and the slot, 0 in the Slot column of Table 7-3, indicate that the affected port is 1C on the DLC in slot 8 (Physical Slot column of Table 7-2) in cabinet 1. XC1000 Service Edition One 7-23...
Page 267: Status-Codes 98, 99, And 9A
Concurrently, an AOI or invalid-mailbox-number message is played in a subscriber mailbox. The user- record number is displayed in offsets 50 and 51. Figure 7-26 is an example of a status-code 98. 7-24 Edition One XC1000 Service...
Page 268 Table 7-11 shows the validity-check codes that apply to these tests. Any time that XC1000 logs a 98, 99, or 9A status code, a service engineer must run validity checks. Garbage collect should not be run if user records have been damaged. The information found from...
Page 269: Status-Code C7
Checking the time-of-day (TOD) clock for drift Checking the outcalling queue for outgoing calls that must be placed Reporting results of drive tests that are run by the purge task Checking for the proper functioning of alarms on the monitor card 7-26 Edition One XC1000 Service...
Page 270 Description Report of error counters Error in CB message to DLC (offsets 11–16 do not provide error counters) Invalid operation code for MTT1_CODE (offsets 11–16 do not provide error counters) Report of E1/CEPT error counters XC1000 Service Edition One 7-27...
Page 271: Status-Code Cd
E011 E021 Immediately report a status-code CD showing a transposed value not listed above to the Octel Communications Technical Assistance Center. Appendix D provides a complete list of reason codes that can appear in a status-code CD entry. Figure 7-28 is an example of status-code CD with one of the transposed values listed above displayed.
Page 272 4C. In Figure 7-28, the suspected number of bad sectors is 10. To correct the cause of a status-code CD, perform the following steps: 1. Call the Octel Communications Technical Assistance Center and have the service option enabled. 2. If multiple CD entries in the status log indicate different drives, replace the file card indicated in the IORB peripheral address (offsets 14 and 15).
Page 273: Status-Code Ce
8. Run the long drive test (refer to section 9.6.1). Repeat this step until the drive passes the test. 9. Exit the drive-test utility, reboot XC1000 with a B, then an A to return the XC1000 to normal operation. No further action is necessary.
Page 274 1111 A status-code CE must be corrected immediately. Complete the following steps: 1. Call the Octel Communications Technical Assistance Center and have the service option enabled. 2. Shut down the system (menu 13.1). 3. At the ENTER BOOT COMMAND: prompt, turn off system power.
Page 275: Status-Code Cf
01 at offset 03 tells the message-file card to run the test on message-drive one. The values FF FF in offsets 04 and 05 in CB OUT tell the message file card to run a test on all available sectors (a long test). 7-32 Edition One XC1000 Service...
Page 276 Status-code F2 reports a hard error on the drive reported in offset 13. The CB OUT message, displayed when the drive test failed, begins at offset 10 of the status-log entry; the CB IN message begins at offset 20. XC1000 Service Edition One 7-33...
Page 277 8. Add the bad sector to the bad-sector table. 9. Run the drive test until no errors are detected. 10. Boot the system with a B, then an A, to return the XC1000 to normal operation. 7.3.22 Status-Code F9 The F9 status-code entries are logged for general integration errors by the line task, system-manager task, or integration task.
Page 278: Description
Unknown return code from ACIO routine Continuous incoming message Operating system error Integration status message Error code in INT response message Queue overflow Line status error from MID Line disabled by MID Explained further in this section. XC1000 Service Edition One 7-35...
Page 279 This information is needed when accessing menu 6.5 submenus such as Review Link Status and Reset Integration Link. Detailed information about managing integration links is located in section II.16.4 of Addendum II, XC1000 System Manager Manual, Release 1. 7-36 Edition One...
Page 280 Offset 36 through 3F. When the value that appears in offset 32 is any of those listed in Table 7-20, offsets 36 through 3A contain the called-party ID and offsets 3B through 3F contain the calling party ID. XC1000 Service Edition One 7-37...
Page 281 When a value of 08 appears in offset 46, the DMID is at fault. Values describing the entry in further detail are located in offsets 47 through 4B. Refer to Table 7-24 for pertinent information about the DMID and the action to take when these entries occur. 7-38 Edition One XC1000 Service...
Page 282 1 – Service-affecting; not fatal, usually minor. 2 – Service-affecting; not fatal unless occurs frequently. 3 – Fatal; notify Octel Communications Technical Assistance Center. 652 refers to a 652 EPROM; 751 refers to a 751 EPROM; 188 refers to a 188 EPROM.
Page 283 1 – Service-affecting; not fatal, usually minor. 2 – Service-affecting; not fatal unless occurs frequently. 3 – Fatal; notify Octel Communications Technical Assistance Center. 652 refers to a 652 EPROM; 751 refers to a 751 EPROM; 188 refers to a 188 EPROM.
Page 284 5 – Not service-affecting; not fatal. Notify Octel Communications Technical Assistance Center. 6 – Not service-affecting; not fatal. Notify Octel Communications Corporation if too many errors are logged. 7 – Service-affecting; not fatal. Notify Octel Communications Corporation if too many errors are logged.
Page 285 5 – Not service-affecting; not fatal. Notify Octel Communications Response Center. 6 – Not service-affecting; not fatal. Notify Octel Communications Corporation if too many errors are logged. 7 – Service-affecting; not fatal. Notify Octel Communications Corporation if too many errors are logged.
Page 286 Using the example in Figure 7-33, the bank (0 in the Bank column of Table 7-2), and the slot (5 in the Slot column of Table 7-2) indicate that the affected card slot in XC1000 is slot 6 (Physical Slot column) in cabinet 1, or the ACP card in both nonredundant and standby- redundant XC1000s.
Page 287 ID might appear as 1, 3, and 0, but the destination-card address might always be 1500, indicating that the ACP card is the problem, not the PID/R. Replacing the ACP should eliminate the problem. The following offsets in a status-code F9 provide pertinent information: 7-44 Edition One XC1000 Service...
Page 288 Status-code FA, logged by the InterMail task, occurs when the X.25 port is polled at reboot for functionality and no connection is found or because communication initiated from the XC1000 across the X.25 link to an external processor, such as the 500D Data Module, has failed. Figure 7-36 shows an example of a status-code FA entry.
Page 289 Failure on UR write Problem with message-waiting evaluation Offsets 16 and 17. The value located in offsets 16 and 17 is usually an Octel-command-language (OCL) library value. Table 7-26 lists the values that can occur in these offsets. Table 7-26. Status-Code FA Values.
Page 290 500D Data Module, across an X.25 link to the XC1000 has failed. Status-codes FA and FB usually occur within a short time of each other. Figure 7-37 is an example of a status-code FB entry.
Page 291 Fatal inconsistency in operating system Fatal inconsistency for requester in application task Control-bus error—minor Control-bus error—major Control-bus error—indeterminate Privileged violation interrupt Spurious interrupt Data-bus error—unsolicited device interrupt Explained further in this chapter. Refer to menu 6.5 for integration-link status. 7-48 Edition One XC1000 Service...
Page 292 File system drive I/O error—restart system or session/task File system DMA timeout—restart system Scramble code error or I/O error during message operation Line task seize line timeout—log error and continue Message-waiting bad telephone number Data-bus checksum error Explained further in this chapter. XC1000 Service Edition One 7-49...
Page 293 Failed to read network alias record from disk Failed to write network alias record to disk System restarted by software—failed to allocate memory for alias data Failed to write company record to disk Error in notification library Explained further in this chapter. 7-50 Edition One XC1000 Service...
Page 294 ASA system partition (SP) routine general error ASA SP routine I/O error DLC control-bus error DLC control-bus message contains unexpected value Central processor/line card protocol (low-level) error DLC failed to respond within timeout period Explained further in this chapter. XC1000 Service Edition One 7-51...
Page 295: Highlights
Explained further in this chapter. 7.4 HIGHLIGHTS The XC1000 reports system status in the status log. Entries in the status log are used to monitor and troubleshoot the system. The information in this chapter can be used to interpret the structure and meaning of the most common status-code entries.
Page 296 Slot 12 Slot 30 Slot 13 Slot 31 Slot 14 Slot 32 Slot 15 Slot 33 Slot 16 Slot 34 Slot 17 Slot 35 Slot 18 Slot 36 Table 7-3. Port Identification. Channel Port Channel Port XC1000 Service Edition One 7-53...
Page 297 STATUS LOG 7-54 Edition One XC1000 Service...
Page 298 Table 7-4. Port, Task/Source, and Channel Identifier. Destination Destination Task/Source Task/Source Port Port Task/Source Task/Source Port Port Sl t Slot Sl t Slot Bank:Slot Line/TIC Bank:Slot Line/TIC (Decimal) (Decimal) Address Channel Address Channel Nonredundant (Continued) Nonredundant XC1000 Service Edition One 7-55...
Page 299 Slot Bank:Slot Line/TIC Bank:Slot Line/TIC (Decimal) (Decimal) Address Channel Address Channel Nonredundant (Concluded) Nonredundant (Continued) System file Message file Monitor Standby Redundant System-file A System-file B Message-file A Message-file B Monitor CPU A CPU B 7-56 Edition One XC1000 Service...
Page 300 DLC answer supervision Write phrase buffer DLC go on-hook Write phrase buffer complete DLC flash hook Write phrase buffer response DLC seize line Reset DLC send TIC clear alarm Reset response Install drive Special off-hook XC1000 Service Edition One 7-57...
Page 301 DLC TIC detect response DLC reset channel DLC set dial tone DLC dial DTMF digit DLC monitor call DLC get signal transition DLC set dial tone response DLC signal detect begin DLC monitor call response 7-58 Edition One XC1000 Service...
Page 302 REPAIR AND REPLACEMENT...
Page 303 ......8-29 8.4.9.1 Taking the XC1000 Out of Service ....
Page 304 ........8-38 8.4.11.4 Returning the XC1000 to Normal Operation ..
Page 305 ..... . . 8-27 Figure 8-14. Garbage Collect Results, Second Pass ..... 8-28 XC1000 Service Edition One...
Page 306 Figure 8-31. Cable Clamps Above the Cabinet 1 Distribution Board ..8-57 Figure 8-32. Distribution-Board Replacement, Cabinet 2 ....8-58 8-vi Edition One XC1000 Service...
Page 307 ......8-66 Figure 8-40. Dual-Cabinet XC1000 Showing Tie Plate (Rear View) ..
Page 308: Overview
Main-backplane component replacements Side-cover replacement System-manager-terminal replacement When a part must be replaced on the XC1000, most procedures require that the XC1000 be taken out of service. The following procedures DO NOT require the XC1000 to be taken out of service:...
Page 309: Logic-Card Replacements
Replacing logic cards Replacing or adding hot-plug line and telephone interface cards Replacing EPROMs 8.3.1 Replacing Logic Cards The following logic cards used in the XC1000 can be replaced in the field: CPU card File cards Monitor card Digital line cards (DLCs)
Page 310 A damaged slot in the card cage can cause damage to any card installed in that slot. If a damaged connector in the card cage is suspected, call the National Technical Assistance Center. XC1000 Service Edition One...
Page 311 9. Remove the antistatic wrist strap and store it in the –48 Vdc-module slot. 10. Close the doors on the cabinet front. 11. Turn on the XC1000 power by switching the main power circuit breaker to the ON position (1). When the ENTER BOOT COMMAND: prompt appears, type A.
Page 312: Replacing Or Adding Hot-Plug Line Cards And Tics
Do not attempt to fix a logic card. The warranty is void if the card is tampered with or damaged from mishandling. 16. Do not try to fix a logic card. Return the original card to Octel Communications using the procedures detailed in Appendix B.
Page 313 Where XX indicates the slot number of the DLC being disabled. Type 1 and press the Enter key to allow the lines to clear before disabling the line card. Type 2 to disable the line card immediately. Press the Break key to cancel the disable process. Edition One XC1000 Service...
Page 314 30 seconds. If these cards are not out for 30 seconds, the XC1000 might not recognize that the cards have been removed. Take care not to cause card, ejector, or backplane-pin damage, and insert the ATIC quickly when replacing it.
Page 315 16. Press any key to return to the Main Menu. 17. Close the doors on the front of the cabinet. 8.3.2.2 Adding a DLC or TIC. Perform the following steps to add a new hot-plug DLC or TIC to the XC1000: Edition One XC1000 Service...
Page 316 5. Close the doors on the front of the cabinet. 6. Access Menu 4 – Port Assignments from the Main Menu. Configure the ports for the new cards. Refer to the XC1000 System Manager Manual for more information about menu 4 and configuring port assignments.
Page 317 Perform the following steps to install an EPROM on a logic card: 1. Follow the procedure in section 8.2 to take the XC1000 out of service. 2. If replacing an EPROM on a DLC or TIC that is not hot-pluggable, switch the main-power circuit breaker to the OFF position (0);...
Page 318: Drive Repairs And Replacements
7. Return the logic card to its original position and continue with the upgrade procedure. 8. If the XC1000 runs without any problems, disable the old EPROM by bending the pins on the under side. Discard the EPROM. 8.4 DRIVE REPAIRS AND REPLACEMENTS Drive components can exhibit the following common symptoms of failure: Menu 12 reports the drive not running.
Page 319 Use the following procedure to remove and disassemble a drive module. Save all hardware that is removed during this procedure. 1. Follow the steps provided in section 8.2 to take the XC1000 out of service. 2. Switch the main-power circuit breaker to the OFF position (0). Wait 2 minutes to allow the drives to spin down.
Page 320 SECTION 8.4 REPAIR AND REPLACEMENT DISK DRIVE CABINET FRONT VIEW MODULE-EXTRACTOR LEVER Figure 8-5. Removing a Disk-Drive Module. XC1000 Service Edition One 8-13...
Page 321 6 PLACES POWER CABLE BOTTOM MODULE COVER REAR MODULE COVER Figure 8-6. Disk-Drive-Module Assembly. 8. Loosen the module-extractor-lever release screw (Figure 8-5) and the screws that hold the top and bottom module covers together (Figure 8-6). 8-14 Edition One XC1000 Service...
Page 322 (sections 8.4.6 and 8.4.7). 2. Follow the procedure in section 8.2 to take the XC1000 out of service. 3. Switch the main-power circuit breaker to the OFF position (0). 4. Use the procedure in section 8.4.2 to remove and disassemble the drive module.
Page 323 HDA number on the back of the disk drive. Figure 8-7 shows the location of the HDA number. DISK- CONTROLLER BOARD LABEL WITH HDA NUMBER POWER CONNECTOR WITH MAXTOR NUMBER Figure 8-7. Disk Drive Showing HDA and Maxtor Part Number Locations. 8-16 Edition One XC1000 Service...
Page 324 SECTION 8.4 REPAIR AND REPLACEMENT 2. If the HDA number is 1013115, use disk-controller board Octel P/N 003–1095–000 as the replacement board. The disk-controller board is labeled with Maxtor part number 1018362, not the Octel part number. If the HDA number is 1014294, use disk-controller board Octel P/N 003–1052–000 as the replacement board.
Page 325 1. Before replacing the disk-controller board, make sure to replace the I/O adapter board first (section 8.4.3). 2. Use the procedure in section 8.2 to take the XC1000 out of service. 3. Switch the main-power circuit breaker to the OFF position (0). Wait 2 minutes to allow the drives to spin down, then remove the faulty drive module.
Page 326 DISK-DRIVE COVER SHOCK MOUNTS, 4 PLACES DISK-CONTROLLER BOARD DISK-DRIVE ASSEMBLY MODULE EXTRACTOR SCREWS, 8 PLACES I/O ADAPTER BOARD EXTRACTOR- RELEASE SCREW BOTTOM MODULE COVER Figure 8-9. Disk-Drive Assembly and Cover, Removed From Bottom Module Cover. XC1000 Service Edition One 8-19...
Page 327 DISK-CONTROLLER BOARD MOUNTING POST BACK OF CABLE DRIVE CONNECTOR MOUNTING POST WITH DRIVE FRAME GROUND LUG (ROTATED AWAY FROM HDA) (b) With drive frame rotated away from head-disk assembly. Figure 8-10. Disk-Drive Assembly With Frame. 8-20 Edition One XC1000 Service...
Page 328 Position 6 (DS6) JP14 JP16–JP29 Not applicable. Do not move installed jumpers JP30 JP31 JP32–JP39 Not applicable. Do not move installed jumpers JP41 Not applicable. Do not move installed jumpers JP42 JP45 Pin 1–2 RN13, 14 Installed XC1000 Service Edition One 8-21...
Page 329 27. Use the procedures in sections 8.4.6 through 8.4.8 to run validity checks, run garbage collect, and to test the drive module to verify that it is working correctly. 28. Return the old board to Octel Communications, using the procedures in Appendix B. 8-22...
Page 330: Reassembling A Drive Module
6 of section 8.4.2. 7. Slide the drive module into the appropriate drive slot. Secure the drive to the frame by tightening the holding screw on the front of the module (Figure 8-5). XC1000 Service Edition One 8-23...
Page 331: Running Validity Checks
Complete the following steps to run validity checks on the drive to be replaced: 1. Call-forward the XC1000 pilot number to a telephone number that will be answered. 2. Record the slot numbers and serial numbers of all drives involved, so that the XC1000 can be reconfigured properly at the end of the procedure.
Page 332 The SMT displays all user-record numbers. If any user records are not listed in the AMT, a status code appears next to the user-record number. When the XC1000 completes the user record vs. AMT check, a total of all user records assigned and the number of all user records not listed in the AMT appear on the screen.
Page 333: Running Garbage Collect
8.4.7 Running Garbage Collect Garbage collect must be run when message drives are replaced. The function is optional for system drives, although Octel recommends it. Complete the following steps to run garbage collect on the drive to be replaced: 1. Type REFORMAT to display the reformat menu. Select 4 for Garbage collect.
Page 334 REPAIR AND REPLACEMENT SECTION 8.4 During the first pass of garbage collect, the XC1000 checks each user record in the system for the location of messages belonging to each mailbox. After finding a message and checking its validity, the system flags the message as valid.
Page 335: Testing The Drive
8.4.8 Testing the Drive Complete the following steps to verify that the drive is operating correctly: 1. Turn on power to the XC1000 at the main-power circuit breaker. 2. Refer to the SMT screen. Check the first byte of the file-card status as...
Page 336: Replacing System-Drive Zero
Use the procedures in sections 8.4.9.1 through 8.4.9.4 to replace system- drive zero. Use the flow chart in Figure 8-15 as a guide. This procedure requires that the XC1000 be out of service for about 2 hours. This procedure requires two drives: one to back up system-drive one, and one to replace system-drive zero.
Page 337 Do not mark the sheet metal of the drive module. 5. Turn on power to the XC1000. When the ENTER BOOT COMMAND: prompt appears, type ^DC to enter the COPY OPTIONS: menu. 6. Select option D – SYSTEM [ALL OF THE ABOVE] to copy software, phrases, and database tables from system-drive one to the backup drive.
Page 338 7. When the copy operation is complete, press ^C twice to return to the ENTER BOOT COMMAND: prompt. 8. Turn off power to the XC1000. Wait about 30 seconds for the drives to stop spinning, then remove the backup drive from drive-slot two.
Page 339 System-drive one contains operating system software, phrases, and a site-specific database. This drive also contains bad-sector tables and serial numbers of all the other drives in the XC1000. When this drive is replaced, all data must be copied to the replacement drive. Because system-drive one can contain inaccurate data, copy data from system-drive zero to the replacement drive.
Page 340 6. When the copy operation is complete, press ^C twice to return to the ENTER BOOT COMMAND: prompt. 7. Turn off power to the XC1000. Allow the drives to stop spinning (about 30 seconds), then remove the backup drive from slot 2.
Page 341: Drive
Removing the Original Drive One. Complete the following steps to remove the original system-drive one from the XC1000: 1. Turn on power to the XC1000. At the ENTER BOOT COMMAND: prompt, type ^DI to enter the INSTALL OPTIONS: menu. (Section 9.4 describes the INSTALL OPTIONS: menu in detail.)
Page 342 7. Type B to reboot the XC1000 and refresh CPU RAM, then A to return it to normal operation. 8. Check menu 12 to verify that the drive is running. Print and then clear any alarms generated previously by the defective drive.
Page 343 5. Insert the replacement drive in system-drive slot three. 6. Turn on power to the XC1000. When the ENTER BOOT COMMAND: prompt appears, press ^DI to enter the INSTALL OPTIONS: menu.
Page 344 8. Once the drive is initialized, press ^C twice to return to the ENTER BOOT COMMAND: prompt. 9. Turn on power to the XC1000. When the ENTER BOOT COMMAND: prompt appears, press ^DC to enter the COPY OPTIONS: menu. 10. Enter E to select the messages option. Enter the source drive as 2 and the destination drive as 3.
Page 345 3. Turn on power to the XC1000. 4. The XC1000 automatically installs M0, so it is not necessary to install M0, as described in section 8.4.11.3. Run garbage collect (section 8.4.7), then run the drive test (section 8.4.8) on M0. Proceed to section 8.4.11.4.
Page 346 Installing the New Message-Drive Module. Complete the following steps to install the new drive module in the cabinet and in system software: 1. Call the Octel Communications Technical Assistance Center and request that the service option be enabled. 2. Shut down the XC1000 using menu 13.1.
Page 347: Power-Supply And Power-Distribution Replacements
Power supplies cannot be adjusted and are replaced as units. The +5-Vdc power supplies are located at the front of the XC1000 cabinet to the left of the logic bay. The +12-Vdc power supplies are also located at the front of the XC1000, in the lower left part of the cabinet.
Page 348 This replacement procedure requires two people. Perform the following steps to replace the power-distribution assembly: 1. Use the procedure in section 8.2 to take the XC1000 out of service. 2. Turn off power to the XC1000 by switching the main-power circuit breaker to the OFF position (0).
Page 349 (Figure 8-21). Performing this step requires two people because of the weight of the power-distribution assembly. 10. Insert the two screws, removed in step 7, into the front of the assembly and into the frame. 8-42 Edition One XC1000 Service...
Page 350 6. 12. Turn on the power to the XC1000. 13. Use a voltmeter to measure voltages to all of the XC1000 power supplies to verify that they are properly connected. Voltage test points are located at the lower right corner of the distribution board on cabinet 1.
Page 351: And +12-Vdc Test Points
Figure 8-22. Distribution Board, Showing the Location of +5-Vdc and +12-Vdc Test Points. 1. Use the procedure in section 8.2 to take the XC1000 out of service. 2. Turn off power to the XC1000 by switching the main power circuit breaker to the OFF position (0).
Page 352: (A) +5-Vdc Power Supply
(a) +5-Vdc power supply. POSITIVE NEGATIVE POWER-SUPPLY CIRCUIT BREAKER BLUE (–) BLK (+) POWER-CONTROL CABLE CONNECTORS OUTPUT-POWER TO INPUT-POWER CABLE CONNECTORS WIRING HARNESS INPUT POWER CABLE (b) +12-Vdc power supply. Figure 8-23. Non-Hot-Pluggable Power-Supply Connections and Locations. XC1000 Service Edition One 8-45...
Page 353: (C) Location Of +5-Vdc And +12Vdc Power Supplies
ON position (1) (Figure 8-23 (b)). 12. Inspect the power-supply reinstallation to make sure that all cables are correctly reconnected and the assembly is securely installed. 8-46 Edition One XC1000 Service...
Page 354: With And Without Hot-Plug Capability
Figure 8-24. Location of Spring Screws on Power Supplies With and Without Hot-Plug Capability. 13. Turn on power to the XC1000. Observe the LEDs on all cards and drives. The PWR LED on all cards will light. The disk drives will start spinning, and the INOP, then the RUN LEDs on the drive modules will light.
Page 355 +5-Vdc power supply in an additional cabinet. A redundant XC1000 does not need to be taken out of service to remove power supplies equipped with the hot-plug capability; however, only one power supply can be removed at a time. This option can be used only with XC1000s with redundant power supplies.
Page 356 Figure 8-25. –48 Vdc Power-Control Assembly From Cabinet Rear. Perform the following steps to replace the power-control assembly: 1. Use the procedure in section 8.2 to take the XC1000 out of service. 2. Turn off power to the XC1000 by setting the main-power circuit breaker to the OFF position (0).
Page 357 11. Turn on power to the XC1000. 12. Check the monitor-card LEDs to ensure that no power-supply alarms are lit. 13. Type A at the ENTER BOOT COMMAND: prompt to return the XC1000 to normal operation. 14. Return the original power-control assembly to Octel Communications.
Page 358: Fan Replacement
These parts are necessary to replace a single fan. If replacing more than one fan, order additional fan-replacement kits. The XC1000 does not need to be shut down to install new fans. Refer to Figure 8-27 and Figure 8-28, and use the procedures in sections 8.6.1 through 8.6.3 to remove and replace a malfunctioning fan assembly.
Page 359 SECTION 8.6 REPAIR AND REPLACEMENT NOTE: FANS ARE MOUNTED IN SIMILAR MANNER ON THE REAR OF THE XC1000. Figure 8-27. Fan-Assembly Replacement, Shown From Cabinet Front. OUTER FLANGE EXTERNAL-TOOTH LOCKWASHER, 4 PLACES INNER FLANGE ALLEN SCREWS, 4 PLACES GRILL -IN. PHILLIPS-HEAD...
Page 360 4. Insert the four Allen screws with external-tooth lockwashers into the four mounting holes in the inner flange of the fan assembly (Figure 8-28). 5. Carefully position the fan assembly against the XC1000 chassis so that the screws are aligned with the press nuts in the chassis (Figure 8-27).
Page 361 8. Make sure that the fan begins to spin and that the air flow is directed outward at the rear of the XC1000. 9. Make sure that the XC1000 alarms turn off. If alarm LEDs are still lit, contact the Octel Communications Technical Assistance Center.
Page 362: Backplane Replacement
8. Make sure that the fan begins to spin and that the air flow is directed inward at the front of the XC1000. 9. Make sure that the XC1000 alarms turn off. If alarm LEDs are still lit, contact the Octel Communications Technical Assistance Center.
Page 363 SECTION 8.7 REPAIR AND REPLACEMENT 1. Use the procedure in section 8.2 to take the XC1000 out of service. 2. Turn off power to the XC1000 by switching the main-power circuit breaker to the OFF position (0). 3. Open the doors at the rear of cabinet 1 and locate the distribution board, as shown in Figure 8-29.
Page 364 B for the correct procedure for returning parts to Octel. 8.7.2 Replacing the Cabinet 2 Distribution Board Cabinet 2 of a dual-cabinet XC1000 contains a distribution board that is smaller than the board in cabinet 1. To replace the cabinet 2 distribution...
Page 365 SECTION 8.7 REPAIR AND REPLACEMENT 1. Use the procedure in section 8.2 to take the XC1000 out of service. 2. Turn off power to the XC1000 by switching the main-power circuit breaker to the OFF position (0). 3. Open the doors on the rear of the cabinet.
Page 366 To replace an optional ACP I/O distribution board, perform the following steps: 1. Use the procedure in section 8.2 to take the XC1000 out of service. 2. Turn off power to the XC1000 by switching the main-power circuit breaker to the OFF position (0).
Page 367 7. Place the new board in the correct location, over the standoffs. 8. Replace the 20 Phillips screws and washers to secure the board to the disk backplane. 9. Reconnect the DB25 interface-cable connectors to J103 through J118, as removed in step 5. 8-60 Edition One XC1000 Service...
Page 368 1. Use the procedure in section 8.2 to take the XC1000 out of service. 2. Turn off power to the XC1000 by switching the main-power circuit breaker to the OFF position (0).
Page 369 To replace a malfunctioning bus-terminator board on the disk-drive backplane, perform the following steps: 1. Use the procedure in section 8.2 to take the XC1000 out of service. 2. Turn off power to the XC1000 by switching the main-power circuit breaker to the OFF position (0).
Page 370 Misalignment could damage the pins, could prevent the securing screw from being engaged, and would interfere with the transfer of data and control signals between the CPU and the disk drives. XC1000 Service Edition One 8-63...
Page 371: Distribution Board
PHILLIPS SCREWS, 18 PLACES FAN-DRIVE PANEL Figure 8-37. Drive-Fan Panel and Distribution Board. ORANGE (POSITIVE) BLACK (NEGATIVE) DISK-DRIVE BACKPLANE CAPTIVE SCREW DRIVE-BUS- TERMINATOR +12-VDC BOARDS POWER SUPPLY CONNECTIONS CAPTIVE SCREW Figure 8-38. Disk-Drive Backplane (Rear View). 8-64 Edition One XC1000 Service...
Page 372 Perform the following steps to replace a damaged disk-drive-shelf back- plane. 1. Use the procedure in section 8.2 to take the XC1000 out of service. 2. Turn off power to the XC1000 by switching the main-power circuit breaker to the OFF position (0).
Page 373 14. Before disconnecting the orange (positive) and black/orange (negative) cables (Figure 8-38) to the +12-Vdc bus bars, label each cable and its associated terminal connection on the power bar to ensure that they can be replaced correctly. 8-66 Edition One XC1000 Service...
Page 374 Perform the following steps to replace the main-backplane cover: 1. Open the doors on the rear of the cabinet. 2. For a dual-cabinet XC1000, remove the eight Phillips screws and washers that secure the cabinet main-backplane extender (tie plate) to the cabinet frames, as shown in Figure 8-40.
Page 375 EXTENDER (TIE PLATE) PHILLIPS SCREWS, 8 PLACES Figure 8-40. Dual-Cabinet XC1000 Showing Tie Plate (Rear View). 3. Remove the 3/16-inch hex-head screws from the five cable clamps that secure the cables to the cabinet, as shown in Figure 8-41. Observe that the red tracer stripe on the ribbon cable is down.
Page 376 11. Connect all cables, as appropriate (Figure 8-42). 12. Fasten the 3/16-inch hex-head screws to the five cable clamps that secure cables to the cabinet (Figure 8-41). Make sure that the red tracer stripe on the ribbon cable is down. XC1000 Service Edition One 8-69...
Page 377 FCC, Part 15 rules. 13. For a dual-cabinet XC1000, replace the eight Phillips screws and washers that secure the cabinet main-backplane extender (tie plate) to cabinets 1 and 2 (Figure 8-40).
Page 378: Side-Cover Replacement
1. Unscrew the 10 screws that fasten the grounding straps and the side cover to the cabinet. The 10 screws are located at the front and back of the XC1000, near the edge of the frame. Place the screws and the grounding straps in a safe place.
Page 379: Highlights
8.10 HIGHLIGHTS The step-by-step procedures in this chapter are easy-to-use and include numerous illustrations for reference. The XC1000 does not need to be shut down when the following procedures are used: Replacing or adding hot-plug line cards and telephone interface...
Page 380 SYSTEM UTILITIES...
Page 381 9.5.2 Copy-Option B – PHRASES ....... . 9-21 XC1000 Service Edition One 9-iii...
Page 382 ............9-38 9-iv Edition One XC1000 Service...
Page 383 Figure 9-15. Prefix Matrix on the MAILBOX LENGTH CONVERSION UTILITY Screen ......9-36 XC1000 Service Edition One...
Page 384: Overview
Using these utilities incorrectly can cause serious damage to data. The utilities described in this chapter could differ, depending on the software release that the XC1000 is using. This version of system utilities reflects software Release 1.5. 9.2 UTILITY MENU ACCESS The utilities are accessed from and displayed on the SMT.
Page 385: Special Status Indicators
3. Access menu 13 from the SMT and select option 1 – Shut Down with Dump. Figure 9-1 shows menu 13. Using option 1, shut down the XC1000, and allow all lines to clear. Menu 13 – System Maintenance 1 – Shut Down with Dump 2 –...
Page 386: Install Options: Menu
IPL was instructed to execute an operation and the SMT does not display any activity within 10 minutes, the operation has failed. If the operation failed, turn off the XC1000, turn it on again, and retry the operation. 9.4 INSTALL OPTIONS: MENU To access the INSTALL OPTIONS: menu, enter ^DI at the ENTER BOOT COMMAND: prompt.
Page 387 SMT menu 12. 5. After the installation is completed successfully, the program returns to the drive-selection prompt. Select another drive to install or type ^C to return to the INSTALL OPTIONS: menu. Edition One XC1000 Service...
Page 388 Perform the following steps to initialize the system: Caution! Install-option C – INITIALIZE SYSTEM deletes all mail- boxes and messages on the XC1000. Do not perform this utility unless the entire database is to be rebuilt. XC1000 Service Edition One...
Page 389 9.4.4 Install-Option D – INITIALIZE DRIVE New system or message drives must be initialized before they can be added to the XC1000 software. Replacement or backup drives do not need to be initialized. The utilities used to replace or back up drives automatically initialize the drives.
Page 390 S - COMPUTE CHECK–SUM X - EXIT SELECT DISK UTILITY OPTION: Figure 9-3. DISK UTILITY OPTIONS: Menu. The XC1000 file system is used in several install options. It consists of tables and files, including the following: Bad-sector table Bad-write table...
Page 391 The following prompts appear: ENTER READ DRIVE NUMBER (0-3, M0-M7): ENTER FILE NUMBER (HEX): ENTER RECORD NUMBER (HEX): ENTER NUMBER OF RECORDS (HEX): READ DISK DRIVE x, FILE x RECORD x (y RECORDS) COMPLETE PRESS ANY KEY TO CONTINUE Edition One XC1000 Service...
Page 392 B - FILE ALLOCATION TABLE C - BOOT TABLE D - BAD WRITE TABLE E - BAD SECTOR TABLE F - FREE SECTOR TABLE G - INSTALL TABLE X - EXIT SELECT OPTION: Figure 9-4. DISK TABLE READ OPTIONS: Menu. XC1000 Service Edition One...
Page 393 The changes must be written to the drive using utility-option E – WRITE DISK RECORD. 5. When all changes are entered, press ^C twice. The CHANGE RECORD FUNCTION prompt appears again. Press ^C again to return to the DISK UTILITY OPTIONS: menu. 9-10 Edition One XC1000 Service...
Page 394 Caution! Always write to the same record that was read using option A. If data is written to a record where it does not belong, the integrity of the system can be irreparably damaged. XC1000 Service Edition One 9-11...
Page 395 4. The set of options appears again. If no more changes are needed, press ^C to return to the DISK UTILITY OPTIONS: menu (Figure 9-3). If the damaged record is not a user record, the message MUST BE USER RECORD!! appears, and the clear operation fails. 9-12 Edition One XC1000 Service...
Page 396 DISK UTILITY OPTIONS: menu. 9.4.5.9 Utility-Option S – COMPUTE CHECK-SUM. Utility-option S is provided for use by Octel Communications personnel only. Do not use this utility. Caution! Changing checksums incorrectly can cause irreparable damage to the system. Do not use this utility.
Page 397 ENTER SOURCE DRIVE NUMBER (0-3, M0-M7): 3. Enter the source drive number. The following prompt appears: ENTER FILE NUMBER (HEX): 4. Enter the file number in hexadecimal. The following prompt appears: ENTER RECORD NUMBER (HEX): 9-14 Edition One XC1000 Service...
Page 398 The file-card SRAM contains a copy of the XC1000’s latest operations. If the XC1000 goes out of service, it attempts to reboot, using the last information contained in the file-card SRAM. If the SRAM is reinitialized and the XC1000 goes out of service, messages can be lost.
Page 399 SYSTEM UTILITIES 9.4.9 Install-Option N – INCREASE NUMBER OF USER RECORDS Select install-option N when XC1000 is initialized for the first time or when configuring XC1000 for an increased number of mailboxes. This utility causes the system-file card to add an area in the database for more mailboxes.
Page 400 2 – EXPAND TO 2 LANGUAGES 3 – EXPAND TO 3 LANGUAGES SELECT OPTION: 3. Enter 2 or 3 in the SELECT OPTION: field. The following prompt appears: EXECUTE EXPANSION OF NUMBER OF LANGUAGES CONTINUE (Y OR N)? XC1000 Service Edition One 9-17...
Page 401: Copy Options: Menu
The MTA feature allows up to six administrator terminals to access certain maintenance and administration menus simultaneously from a single XC1000. MTA comprises the MTA personal computer, the MTA port box (through which the administrator terminals and the XC1000 are connected), and the software in XC1000 that supports the MTA feature.
Page 402 The system provides prompts to specify these drives. Software copies can be made to only one drive at a time. The following data areas are copied: System manager menu text Programs (application code) Overlays for reports File-card code and extension XC1000 Service Edition One 9-19...
Page 403 The message READ CHECK SOURCE appears on the screen during the copy operation. If the file card cannot read the boot table from either the source or destination drives, a control-bus message is displayed with the following message: UNSUCCESSFUL OPERATION, ERROR 02 RETURNED. 9-20 Edition One XC1000 Service...
Page 404 READ CHECK DESTINATION... COPY COMPLETE PRESS ANY KEY TO CONTINUE The language data is displayed on the screen and the system requests confirmation to prevent copying phrases between drives that do not have matching numbers of languages. XC1000 Service Edition One 9-21...
Page 405 ENTER SOURCE DRIVE LOCATION: ENTER ALTERNATE SOURCE DRIVE LOCATION: ENTER DESTINATION DRIVE NUMBER (0-3): COPY SYSTEM DATA TABLES FROM DRIVE x, SN: xxxxx TO DRIVE y, SN: yyyyy CONTINUE (Y OR N)?: 2. Enter Y to continue copying. 9-22 Edition One XC1000 Service...
Page 406 3. Answer Y if the destination drive will replace a drive. If a message copy (option E) will be performed after copying the system or making a backup copy, enter N at the prompt. The following messages appear: XC1000 Service Edition One 9-23...
Page 407 SN: Myyyyyy DRIVE NUMBER WHERE DESTINATION DRIVE WILL BE USED: (M0-M7): CONTINUE (Y OR N)? 2. Enter Y for XC1000 to perform the copying. The following messages appear on the screen: COPYING... BAD TRACKS READ (DEC): 0 BAD TRACKS WRITTEN (DEC): 0...
Page 408 If both copies of a system data record are entered in the bad-write table, the XC1000 could fail to boot and could display status-code 20 in the file-card status (refer to section 9.5.3).
Page 409 UTILITY. Changing the indicated information can damage system records. Copy option J is for use only by Octel Communications personnel. The operations included in this utility are used during phrase recording. The phrases are loaded into the drives before shipment.
Page 410 V is selected, as shown in Figure 9-8. VERIFY OPTIONS: A - SOFTWARE B - PHRASES C - SYSTEM DATA TABLES (USER RECORDS, SST, SGL, COS, AMT) D - SYSTEM (ALL OF THE ABOVE) X - EXIT Figure 9-8. VERIFY OPTIONS: Menu. XC1000 Service Edition One 9-27...
Page 411: Other System Utilities
^C. The IPL completes the current pass of tests before aborting the continuous test. The following prompt appears: NOTE: DRIVE NUMBERS SHOULD BE SEPARATED BY COMMA (,), OR HYPHEN (-) SELECT DRIVE LIST (0-3 OR M0-M7): 9-28 Edition One XC1000 Service...
Page 412 > prompt. Type RO and press return. 2. The following menu appears: READ ONLY MENU TO TOGGLE R/O STATUS, ENTER DRIVE NUMBER (M0-M7): 3. Enter a valid message-drive number to change the message drive to read-only status. XC1000 Service Edition One 9-29...
Page 413: Reformat Options
SYSTEM UTILITIES 9.6.3 Terminal-Type Selection Three terminal types can be configured for the XC1000 system: the Wyse 50 or HP 700/43, the DEC VT102 or 220, and the AT&T Teletype 4425/5425. Select the Wyse/HP if a Wyse 50 or HP 700/43 is installed.
Page 414 Figure 9-10. The LINK ID column on the first page of the screen contains the first eight link IDs; the second page contains the next eight link IDs. These screens are used to enable the message-waiting feature. XC1000 Service Edition One 9-31...
Page 415 5. The reformat menu reappears. Type ^C twice to return to the Main Menu. 9.7.3 Reformat-Option 4 – Garbage collect Reformat-option 4 checks user records for errors, repairs the errors, and updates the record-allocation table. This utility is primarily used during upgrades. 9-32 Edition One XC1000 Service...
Page 416 Disable all line tasks in menu 4. 3. Type ^C twice to return to the SMT Main Menu. 4. If a data module is connected to the XC1000, the X.25 link must be stopped before running garbage collect. From the Main Menu, select option 18 for X.25 Interface Management.
Page 417 (SC) and I/O errors are reported on a screen similar to Figure 9-12. If any errors are detected during the first pass, contact the Octel Communications Technical Assistance Center. If no errors are detected, type Y at the ENTER “Y” TO CHANGE USER RECORDS AND UPDATE FREE SPACE TABLES prompt, and press the Enter key to continue to the second pass.
Page 418 X.25 link, if installed, and the XC1000 system must be taken out of service. 2. If a data module is connected to the XC1000, the X.25 link must be stopped before running this utility. From the Main Menu, enter option 18 for X.25 Interface Management.
Page 419 –––––––––––––––––– –––––––––––––––––––––––––––––––––––––––––––– Prefix: From Prefix: From Prefix: From Prefix: From Prefix: From Prefix: From Prefix: From Prefix: From Prefix: From Prefix: From Prefix: From Figure 9-15. Prefix Matrix on the MAILBOX LENGTH CONVERSION UTILITY Screen. 9-36 Edition One XC1000 Service...
Page 420 This option is not currently used. 9.7.6 Reformat-Option 8 – Turn off message waiting indicator for ‘special’ message waiting This option is not currently used with XC1000. 9.7.7 Reformat Option 9 – Download This option is not currently used. 9.7.8 Reformat-Option 10 – Check user records vs. AMT Reformat-option 10 checks the user records against the address-manage- ment table (AMT).
Page 421: Highlights
4. When the CHECK DONE—PRESS ANY KEY TO CONTINUE prompt appears, press any key, then verify that no errors were reported for any mailbox (from the printouts printed during the upgrade). If there are any discrepancies, contact the Octel Communications Technical Assistance Center before continuing with the software upgrade.
Page 422 Menu and, at the > prompt, typing REFORMAT. The reformat options are used to perform various utilities and conversions, including the following: Checking user records Running garbage collect Checking user records against the address-mapping tables. XC1000 Service Edition One 9-39...
Page 423 Chapter Eleven: Optional Features Chapter Ten provides descriptions of the primary hardware components in XC1000. The chapter includes descriptions of the logic cards, including the common-control cards and the line-card groups that include TICs and DLCs, the power supplies, the main backplane and its elements, the main distribution board, the drives and the drive backplanes, the auxiliary equipment shelf, and the SMT.
Page 424 COMPONENT DESCRIPTIONS...
Page 425 ........10-28 XC1000 Service Edition One...
Page 426: Figure 1-2. Call Flow
........... . . 10-35 10-iv Edition One XC1000 Service...
Page 427 FIGURES Figure 10-1. Front View of Dual-Cabinet XC1000 Showing Major Components ........
Page 428 ....... . 10-32 Figure 10-18. Switch/XC1000 Call Flow .......
Page 429: Overview
(CPE) market. Each XC1000 platform provides 48 to 72 ports on a single platform or up to 144 ports on a dual-cabinet platform and the capacity for up to 30,000 mailboxes. A XC1000 can support up to 672 message-hours.
Page 430 Figure 10-2. Rear View of a Dual-Cabinet XC1000. 10.1.1 Logic Cards There are up to 16 logic cards in a 72-port single-cabinet XC1000 and up to 28 logic cards in a dual-cabinet XC1000. Logic cards include the common-control cards and the DLCs and TICs in line-card groups. The common-control cards comprise the CPU, monitor card, and system- and message-file cards.
Page 431 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 PHYSICAL SLOT NUMBER LOGICAL BANK:SLOT LOCATION CODE CARD TYPE (b) Redundant XC1000. Figure 10-3. Diagrams of Dual-Cabinet XC1000 Logic-Bay Configurations. XC1000 Service Edition One 10-3...
Page 432: Common-Control Cards
These cards and boards are located on the main backplane, the disk-drive backplanes, and throughout the system. An auxiliary shelf can be mounted atop the XC1000 to enable auxiliary equipment to be in- stalled in proximity to the XC1000. The system manager terminal (SMT) is ancillary to the XC1000 cabinet and is used to configure the system.
Page 433 Figure 10-4 shows the status and alarm LEDs on the front edge of the CPU for a redundant XC1000. A Nonredundant CPU has only the PWR and L9 through L2 LEDs. Table 10-1 describes the function of each LED. During the system boot process, LEDs L6 through L9 are used for internal diagnostic testing by the initial program load (IPL).
Page 434 SECTION 10.2 COMPONENT DESCRIPTIONS FILE C20 CPU CARD F20 FILE CARD Figure 10-4. Status LEDs on the Front Edges of Redundant Common-Control Cards in a Redundant XC1000. 10-6 Edition One XC1000 Service...
Page 435 16 MB, as shown in Figure 10-6. If a 16-MB C10 CPU card, P/N 244–2004–002, revision C, is being used in a XC1000 that only requires 8-MB, the S1 dip switches must not be reset for 8 MB; the C10 CPU will not function.
Page 436 XC1000 is upgraded to a standby-redundant configuration. If the XC1000 uses more than 72 ports and is using Release 2.X software or newer, the Turbo C20 CPU card, P/N 244–2053–025, is required. The following enhancements were made to the C20 CPU:...
Page 437 The monitor card also links the SMT and the RDAC remote terminal with the CPU. The monitor card reports alarms in the XC1000 status log and menu 13.8, Review Current Alarm Status, and lights the appropriate LEDs on the front edge of the monitor card.
Page 438 When the RD LED is lit, it indicates that the relay to the remote alarms is disabled. The SA and OOS LEDs are located above the NSA and RD LEDs. When these LEDs are lit, they indicate SA and OOS alarms. 10-10 Edition One XC1000 Service...
Page 439 10 minutes. The hole labeled LED is used if the XC1000 has shut down, When a metal plug is inserted in the hole, the last LEDs lit on the front edge at the time of the shutdown light.
Page 440 The message-file card determines where messages are stored and performs the read and write operations to and from the disk drives. In a standby-redundant XC1000, there are two logic-card sets; LEDs on the front of the redundant XC1000 provide information about which card set is active and performing the normal functions of the file cards.
Page 441 The memory-configuration switches on S1, located near the connector, must be set as shown in Figure 10-9. The diagnostic-configuration switches on S2, located above the memory switches, must all be in the OFF position. Figure 10-9. F20 File Card Memory-Configuration Dip-Switch Settings on S1. XC1000 Service Edition One 10-13...
Page 442: Line-Card Groups
XC1000s using Release 2.X software or newer. The DLC in a line-card group acts as the intelligent interface between the XC1000 control cards (CPU and file cards) and the TICs. The TICs in a line-card group supply a trunk interface between the DLCs and the public switched network.
Page 443 TICs and DLCs are located in card slots 7 through 18 in a single-cabinet XC1000 and in slots 25 through 36 in cabinet 2 of a dual-cabinet XC1000. Figure 10-10 shows an example of a card configuration for all line-card groups.
Page 444 When the message is played back, the DSP cells expand the digitized voice data and send it to the TIC. If the XC1000 is using Release 2.X software or newer and is fax-capable, universal DLCs (UDLCs), P/N 244–2058–010, are required.
Page 445 LEDs under REC SIG are yellow and the LEDs under XMT SIG are green. 10.3.2.1 ATICs. Each ATIC provides 12 channels (ports) between XC1000 and the switch. ATICs supply signals to support loop- and ground-start trunks. Each ATIC is connected to one DLC. The ATIC converts incoming analog voice to digital signals using pulse-code modulation (PCM) and a sampling rate of 8 kHz, or 64 kbps.
Page 446 PORT Figure 10-11. LEDs on an ATIC. Octel Communications does not support the removal of fuses from Octel cards. Removing fuses from Octel cards invalidates the warranty. Table 10-7 provides the fuse rating for each card type that does not have the fuse designation printed on the card.
Page 447 A, 250 V 10.3.2.4 T1 TICs. A single T1 TIC supplies 24 channels between XC1000 and the T1 circuit. The second TIC slot in a T1 line-card group remains empty. However, two DLCs are required for each T1 TIC in the line-card group for call control and voice-compression functions.
Page 448 D4 frame formats and AB or ABCD signaling formats. The DLCs associated with the T1 TIC determine the T1 framing and signaling formats when the XC1000 system is initialized. The two LEDs located on the bottom front of each T1 TIC, labeled PWR and L2, indicate the status of the card.
Page 449 E1 TIC currently supports the International Telegraph and Telephone Consultative Committee (CCITT) standards. After the E1 TIC has been installed in the XC1000, connect an E1 TIC adapter board to the E1 TIC DB25 connector on the main backplane. Different versions of this connector are available that provide two alternative physical connections: a 75-ohm coaxial connection, P/N 044–2059–001, and a...
Page 450 Diagnostic Jacks. The three jacks below the alarm LEDs are used for diagnosing the following: The P12 jack bridges and monitors the line between the XC1000 and the switch. The P13 jack disconnects the E1 TIC and tests the cabling between the E1 TIC and the switch.
Page 451 North American framing format. Framing formats determine the bit rate of data transmission. After the PTIC has been installed in the XC1000, an adapter board that allows coaxial cables to connect to the PTIC DB25 connector on the main backplane must be installed.
Page 452: Power Supplies
Figure 10-14 shows the LEDs and the test jacks on the front edge of the PTIC. 10.4 POWER SUPPLIES The XC1000 is a –48 Vdc system, entering the XC1000 at the power-distribu- tion shelf, which is located toward the top of the cabinet, above the main backplane and below the auxiliary shelf.
Page 453 CPU to complete all tasks in progress and prepare to reboot when power is restored. The three components of the XC1000 power system are as follows: The –48 Vdc power-distribution assembly is located on the power- distribution shelf.
Page 454: Main Backplane
8.5.3 for information about replacing hot-plug power supplies. 10.5 MAIN BACKPLANE The main backplane is located on the back of the XC1000 card cage, below the power-distribution shelf. The main backplane connects logic cards to the system data and control buses, distributes power to all cards, and provides the interface between trunks and TICs.
Page 455 Figure 10-15 shows the configuration of the main backplane. –48-VDC RTN (BEHIND SHIELD) –48-VDC (BEHIND SHIELD) CONTROL-CARD CONNECTORS TO DISTRIBUTION BOARD 25-PAIR MALE AMPHENOL CONNECTORS (TELEPHONE INTERFACE) MAIN-BACKPLANE TERMINATORS (BEHIND SHIELD) MAIN-BACKPLANE SHIELD Figure 10-15. Main Backplane Configuration. XC1000 Service Edition One 10-27...
Page 456: Main Distribution Board
These connectors are used for connecting data links, the system manager terminal, remote alarms, and the RDAC port to the XC1000. Refer to section 3.8 for information about connecting the data links, system manager terminal, remote alarms, and RDAC port to the XC1000.
Page 457 The test points are TP1 (return), TP2 (+5 Vdc), and TP3 (+12 Vdc). A second set of test points is located at the lower middle of the board, for a second XC1000 cabinet, if installed. These test points are labeled TP6 (return), TP7 (+5 Vdc), and TP8 (+12 Vdc).
Page 458: Drives And Drive Backplanes
10.7.1 Drive Modules The drive modules are located at the lower front of the XC1000 cabinet. Slots for the system-drive modules are numbered 0 and 1 on the first shelf (system-drive shelf). Slots used by the message-drive modules are num- bered M0 to M3 on the second shelf (first message-drive shelf) and M4 to M6 on the third shelf (second message-drive shelf).
Page 459 Refer to section 8.4.4.2 for the procedure to check the position and location of the addressing strap and terminators. Figure 10-17 shows the layout of the drive modules in a XC1000 platform. 10.7.2 Disk-Drive Backplanes The disk-drive backplanes are located behind the drive modules. The disk-drive backplanes allow the file cards to communicate with the system and message drives.
Page 460: System Manager Terminal (Smt)
XC1000 from the SMT. The supplied SMT is a Hewlett-Packard (HP) 700/43 computer. The terminal is normally connected to XC1000 at the J50 connector on the distribution board, using a male-to-male DB25 cable. The RS-232-C interface uses pins and signals listed in Table 10-10.
Page 461: Call Flow
Signal ground The SMT can be locally (within 50 feet) or remotely connected to the XC1000. If the SMT is installed more than 50 feet from the XC1000, a modem must be installed at each end of the connection. A null-modem cable must be used to connect the modem to the XC1000.
Page 462 The call-flow sequence used with the switch and the XC1000 is shown in the following steps: 1. When a call is forwarded to XC1000, the switch sends a ring signal to a TIC port. The TIC detects the ring signal on one of its ports and raises a flag to indicate an incoming call.
Page 463: Highlights
The CPU updates the user record of the subscriber with this information through the system-file card. 11. The caller disconnects from XC1000 by hanging up or pressing a disconnect key. The DLC detects the caller disconnect or the discon- nect command, forces the line to the idle state, and notifies the CPU using a control bus message.
Page 464 COMPONENT DESCRIPTIONS The main distribution board provides connectors for external access to the XC1000. The XC1000 currently uses two system drives. Up to seven message drives can be installed. Disk backplanes allow the file cards to communicate with the system and message drives.
Page 465 OPTIONAL FEATURES...
Page 466 ........... . . 11-15 XC1000 Service Edition One...
Page 467 ........11-3 Figure 11-2. XC1000 Connected to Multiple COs ..... . .
Page 468: Overview
1 through 7. Port 24 is used for a local SMT. Port 31 is the ACP/ MTA port that connects to the CPU in the XC1000. Table 11-1 shows the connections on the two ACP I/O distribution boards that are located on the drive panel at the lower rear of the XC1000.
Page 469: Multiple Smdi Link Unit (Mslu)
11.3 MULTIPLE SMDI LINK UNIT (MSLU) The optional MSLU is available on XC1000s that do not have the optional ACP. The MSLU is a PC that allows a single XC1000 to support integrated telephone answering for extensions on up to seven switches. The MSLU can support up to seven separate simplified-message-desk-interface (SMDI) links from PBXs or individual #1AESS, #5ESS, DMS-100, and SL-100 switches.
Page 470 Figure 11-1. Connections Between ACP I/O Distribution Boards and the ACP Card. Figure 11-2 shows an example of the connections between a single XC1000 and multiple COs. In this example, the SMDI messages from seven message- desk (MD) numbers are grouped together by the MSLU and channeled to the XC1000.
Page 471 MINIMUM SOFTWARE MSLU SMDI LINK #7 RELEASE 1.0 Figure 11-2. XC1000 Connected to Multiple COs. Refer to Installation Instruction 181–1042–002 for information about MSLU installation. 11.3.1 MSLU Maintenance Commands Use the function keys on the MSLU keyboard to perform maintenance commands.
Page 472: Mslu Operation
Other and IRQ 4 must be assigned to it. Other Carbon Copy PLUS parameters can be modified to meet customer requirements. For further information about Carbon Copy PLUS, refer to the Carbon Copy PLUS user manual. XC1000 Service Edition One 11-5...
Page 473: Multiple Terminal Access (Mta)
XC1000. MTA comprises the MTA PC, the MTA port box (through which administrator terminals and XC1000 are connected), and the software on both the XC1000 and the MTA PC that supports the MTA feature. The XC1000 software locks certain menus during the time that they are being used by one administrator.
Page 474 +12-Vdc power supply unit, at the lower left corner of cabinet 1 in a single or dual-cabinet XC1000. The Busy-Out Controller acts as a signal relay from the XC1000 to the switch and notifies the switch of any problem conditions on the TIC/DLC pairs in the XC1000. Refer to Installation Instruction 181–1104–000, Revision B for more details and...
Page 475: Connectivity
Busy-Out Controller. Each make-busy wire pair must be designated as a relay contact on the Busy-Out Controller. The Busy-Out Controller supports up to 25 relay contacts for a XC1000 with up to 144 ports. Each relay contact on the Busy-Out Controller can be assigned to a whole or partial Unified Call Distribution (UCD) group on any given line-card group.
Page 476 A red LED labeled ERR, located under the channel 12 LEDs, indicates whether an error has occurred in the controller. When this LED is lit, a controller error has occurred. XC1000 Service Edition One 11-9...
Page 477: Standby Redundancy
Standby redundancy uses two sets of common-control cards. One set of the common-control cards, the active set, is responsible for running the XC1000 at any time. The standby set of common-control cards is isolated from the active set. The active card set performs normal operations and the active CPU checks the standby card set to verify the health of the inactive card set.
Page 478 CPU does not alter system configuration. The design of the Standby-Redundancy feature allows cards to be removed and replaced without taking the XC1000 out of service. For example, if the XC1000 detects a problem on the active message-file card and switches over to the standby card set, the faulty file card can be removed and replaced while the XC1000 remains operational.
Page 479 The switchover types are described as follows: 1 – Never. Upon reboot, the XC1000 does not switch to the standby card set. This selection disables the switchover function. 2 – Always. Regardless of the reason for the reboot, the XC1000 switches to the standby card set.
Page 480 The TER LED is lit when terminator error exists. The small-computer- system-interface (SCSI) terminators are in an incorrect position and need to be changed to the alternate position. The A LED is lit to show that the CPU is part of redundant card set A. XC1000 Service Edition One 11-13...
Page 481 Figure 11-7. The standby-redundant file cards include the following LEDs: FILE DDA SDA DDR SDR DAT DCC DSO DRY DPF DWV ACT SBY Figure 11-7. LEDs on the Front Edge of the File Card. 11-14 Edition One XC1000 Service...
Page 482: Status Codes
7.3 for information about the XC1000 status-log entries for standby redundancy. The location codes for the card slots in a redundant XC1000 are different from the location codes for the card slots in a nonredundant XC1000. Redundant card-slot-location codes are shown in Table 11-3.
Page 483 MTA (superseded by ACP/MTA) allows up to seven terminals to access the system-manager menus simultaneously from a single XC1000. The Busy-Out Controller allows callers to hear a busy signal rather than hearing a ring with no answer. The Busy-Out Controller can be used in conjunction with the analog TIC/DLC Hot-Plug feature.
Page 484 SMDI integrations. As new software releases become available, upgrade instructions for those releases will be added to this section as new chapters. XC1000 Service Edition One IV-1...
Page 485 RELEASE 1.55 UPGRADE INSTRUCTIONS...
Page 486 ........12-27 12.12 RETURN THE XC1000 TO SERVICE ......
Page 487 TABLE Page Table 12-1. XC1000 CPU Serial Channels and Physical Connectors 12-18 FIGURES Figure 12-1. Flowchart of XC1000 Upgrade ......
Page 488: Overview
These steps are discussed in sections 12.2 through 12.12. Figure 12-1 shows a flowchart of the upgrade. This procedure usually requires that the XC1000 be out of service for at least 3 hours. This time can vary, depending on the XC1000 configuration.
Page 489 EPROMs P/N 039–1373–000, Rev 9101; ACP188 with an EPROM P/N 039–1408–001, Rev 9203 If T1 TICs. T1 TICs P/N 044–2002–000, with low-byte EPROMs P/N 039–1289–000, Rev 9000A, and with high-byte EPROMs P/N 039–1290–000, Rev 9000A EPROM puller 12-2 Edition One XC1000 Service...
Page 490: Enable The Service Option
Contact the Octel Communications Technical Assistance Center and request that the service option be enabled. Provide the Technical Assistance Center with the pilot number of the hunt group assigned to XC1000. 12.4 RUN VALIDITY CHECKS The Ctrl key is used with other keys to use the system utilities. When instructed, press the Ctrl key (^) and at the same time press the indicated letter key.
Page 491 14. When the reformat menu reappears (Figure 12-2), type 11 and press the Enter key to select the Check AMT vs. user records option. 15. When the prompt ENTER “Y” TO CONFIRM THE AMT/UR CROSS CHECK appears, type Y and press the Enter key. 12-4 Edition One XC1000 Service...
Page 492: Run Garbage Collect
1. Coordinate with the system manager before taking the XC1000 out of service. 2. If a data module is connected to the XC1000, the X.25 link must be stopped before running garbage collect. Access Menu 18 – X.25 Interface Management from the Main Menu.
Page 493 (SC) and I/O errors are reported. The results are reported on a screen similar to Figure 12-3. If any errors are detected during the first pass, contact the Octel Communications Technical Assistance Center. If no errors are detected, type Y and press the Enter key to continue to the second pass.
Page 494: Back Up System-Drive 0
1. Shut down the system using menu 13, option 1, suboption 2. 2. When the ENTER BOOT COMMAND: prompt appears, turn the XC1000 power off at the main circuit breaker; allow the drives to spin all the way down. 3. Open the doors on the front of the XC1000.
Page 495: Upgrade The Hardware
Figure 12-6. System-Drive 0 Backup to Drive 2. 12.7 UPGRADE THE HARDWARE Make sure that the XC1000 has the appropriate level of hardware installed before performing the software upgrade. Refer to section 12.2 for a list of the correct hardware for Release 1.55.
Page 496: Upgrade The Memory On The C10 Cpu
12.7.2 Upgrade the Memory on the C10 CPU When the XC1000 is upgraded to Release 1.55 or higher, the CPU memory must be expanded to 16 MB. This memory expansion is accomplished by replacing the eight 1-MB single in-line memory modules (SIMMs) with four 4-MB SIMMs.
Page 497 Make sure to wear the wrist strap while handling the SIMMs. The SIMMs are sensitive to static electricity. 2. Remove the CPU from the XC1000 and place it on an electrostatic- dissipative surface. Position the CPU so that the SIMMs are at the upper right side of the card, as shown in Figure 12-7.
Page 498 8. After both right and left edges of the SIMM have been loosened, remove the SIMM by lifting it straight up and out. Set it aside. Do not discard old SIMMs until the XC1000 is powered up and function- ing properly.
Page 499 SIMM until it clicks into place on both sides. If the SIMM is not fully seated, intermittent operation could result. 12. Verify that dip-switch 1 on S1 is in the OPEN/OFF position. Refer to Figure 12-7 for the location of S1. 12-12 Edition One XC1000 Service...
Page 500: Upgrade New Software And Phrases To System Drives
S1 are set correctly. 20. When the ENTER BOOT COMMAND: prompt appears, turn off power to the XC1000 and allow the drives to spin all the way down until the actuator clicks. If the XC1000 passes all power-on tests, proceed to section 12.8. Discard the old SIMMs.
Page 501 15. When the PRESS ANY KEY TO CONTINUE prompt appears, press any key to return to the COPY OPTIONS: menu. 16. Type X and then press Enter to return to the ENTER BOOT COM- MAND: prompt. 12-14 Edition One XC1000 Service...
Page 502 RELEASE 1.55 UPGRADE INSTRUCTIONS SECTION 12.8 17. Power off the XC1000 and allow the drives to spin all the way down until the actuator clicks. 18. Remove the master drive. 19. Return system-drive 0 to system-drive-slot 0. 20. Return system-drive 1 to system-drive-slot 1.
Page 503: Convert System-Distribution Lists To Mailboxes
Figure 12-12 shows an example of the screen that appears as the system distribution lists are being converted to mailbox numbers. 12-16 Edition One XC1000 Service...
Page 504: Configure The Serial Channel Parameters
6. Menus 6.3, 6.4, and 6.5 are discussed in the following sections. For information about the other menu 6 submenus, refer to Chapter Twelve and Addendum II in the Release 1 XC1000 System Manager Manual. XC1000 Service Edition One...
Page 505: Define Cpu Serial Channels In Menu
Because J43, J44, and J46 are data-terminal-equipment (DTE) connectors, a null-modem adapter must be used with the connectors. Any of these connectors can be used, but the XC1000 can only support one primary SMT and two secondary SMTs. To configure ports on the XC1000 main distribution board as secondary system manager terminals or as direct RS-232 integrations, select option 3 from menu 6 and press the Enter key.
Page 506: Configure A System Manager Terminal
Figure 12-14. Menu 6.3, Define CPU Serial Channel. 12.10.1.1 Configure the Serial Channels. Use Menu 6.3 to define CPU serial channels. Channels 1, 2, and 3 on the XC1000 main distribution board can be configured as RS-232 integration channels or as additional system manager terminals.
Page 507 1 – 1200 Baud 2 – 9600 Baud Use menu 6.3 to change XC1000’s CPU baud rate for the terminal channel, replacing the method of pressing the Break key twice. The baud-rate setting on the system manager terminal itself is still configured using the Shift-Setup keys, as described in Chapter Three of the Release 1 XC1000 System Manager Manual.
Page 508: Configure Mta Parameters In Menu
If the XC1000 is currently using PC-based MTA, each terminal’s access to menus can be configured in menu 6.4. To configure multiple terminals for XC1000, enter data in the fields in menu 6.4.1, as shown in Figure 12-15. To establish the configuration for the CPU channel selected, first access menu 6.3 and perform the following steps:...
Page 509 6. In the Terminal Type: field, enter one of the following terminal types: 1 – Wyse 50 or HP 700/43 2 – AT&T 4425/5425 3 – DEC VT102/220 12-22 Edition One XC1000 Service...
Page 510: Manage Integration Links In Menu
ACP I/O distribution boards. Valid entries are 1 through 16. The Link Name: field and the Type of Switch to which the System is Integrated: field appear after entering a link number. XC1000 Service Edition One 12-23...
Page 511: Add An Integration Link
Select 1 for all switch types except the DMS-100/SL-100 with 1x67 Revision BC or BD ACP I/O distribution boards, which use XON/ XOFF. 10. For the Carrier Detect: field, select one of the following: 0 – use carrier detect 1 – ignore carrier detect 12-24 Edition One XC1000 Service...
Page 512 XON/XOFF: 1 – Ignore XON/XOFF Carrier Detect: 1 – Carrier Detect Not Used Extension to Check SMDI Message Waiting: 999–9999 Max. Msg. Waiting Operations per second: 1 Figure 12-17. Example of a Completed Screen for Menu 6.5.1. XC1000 Service Edition One 12-25...
Page 513 4. After viewing the second screen, press any key to continue to the third screen, which displays any ring or RS-232 mismatches. 5. Type C to clear the statistics, or press the Enter key to return to the first screen. 12-26 Edition One XC1000 Service...
Page 514: Enable The Special Message-Waiting Feature For Smdi Integrations
7 in the Number of Digits in Extension (Used for Message Waiting): field after the upgrade is completed. 2. Enable all multiline hunt groups and SMDI links to the XC1000, so that calls are again directed to XC1000. Use one of the following methods: Rreturn the pilot number of the multiline hunt group to XC1000.
Page 515 RELEASE 1.55 UPGRADE INSTRUCTIONS System-drive 0 backed up Hardware upgraded Software upgraded New software and phrases copied to system drives Existing system distribution lists converted to type 6 mailboxes Serial channel parameters configured XC1000 returned to service 12-28 Edition One XC1000 Service...
Page 516 RELEASE 2.X UPGRADE INSTRUCTIONS...
Page 517: Configure A Cpu Channel For Direct Integration
........13-22 13.14.2 Configure MTA Parameters in Menu 6.4 ....13-22 XC1000 Service Edition One 13-iii...
Page 518 ........13-27 13.16 RETURN THE XC1000 TO SERVICE ......
Page 519 TABLE Page Table 13-1. XC1000 CPU Serial Channels and Physical Connectors. 13-19 FIGURES Figure 13-1. Flowchart of XC1000 Upgrade ......
Page 520 Figure 13-25. Example of a Completed Screen for Copying New Software to System-Drive 0 ......13-34 13-vi Edition One XC1000 Service...
Page 521: Overview
18. Return the XC1000 to service. Figure 12-1 shows a flowcharted overview of the upgrade. This upgrade usually requires that the XC1000 be out of service for at least 3 hours. This time can vary, depending on the XC1000 configuration.
Page 522: Verify That All Required Equipment Is Available
Low-byte EPROM, P/N 039–1402–001, at location U18J High-byte EPROM, P/N 039–1403–001, at location U17J If the XC1000 uses more than 72 ports, the Turbo C20 CPU card, P/N 244–2053–025, is required, with the following EPROMs: Low-byte EPROM, P/N 039–1402–001, at location U18J High-byte EPROM, P/N 039–1403–001, at location U17J...
Page 523: Enable The Service Option
Contact the Octel Communications Technical Assistance Center and request that the service option be enabled. Provide the Technical Assistance Center with the pilot number of the hunt group assigned to XC1000. 13.4 RUN VALIDITY CHECKS The utility menus require use of the Ctrl key. When instructed, press the Ctrl key (^) and at the same time press the indicated letter key.
Page 524 Ctrl and D keys simultaneously, then pressing the C key. Only the last letter typed appears on the screen. Validity checks 0, 10, and 11 can be performed while the XC1000 is on line. If using flex ports or MTA, ensure that no system manager is accessing the XC1000 from those ports while the reformat options are being run.
Page 525 16. When the prompt CHECK DONE—PRESS ANY KEY TO CONTINUE appears, press any key, then verify that no errors were reported for any mailbox (from the printouts). If there are any discrepancies, contact the Octel Communications Technical Assistance Center before continuing with the software upgrade.
Page 526: Run Garbage Collect
1. Coordinate with the system manager before taking the XC1000 out of service. 2. If a data module is not connected to the XC1000, proceed to step 6. If a data module is connected to the XC1000, stop the X.25 link before running garbage collect.
Page 527: Back Up System-Drive 0
XC1000 uses a T1 span that has no carrier, use suboption 1. 2. When the ENTER BOOT COMMAND: prompt appears, turn the XC1000 power off at the main circuit breaker and allow the drives to spin all the way down.
Page 528 SECTION 13.6 RELEASE 2.X UPGRADE INSTRUCTIONS 3. Place the backup drive in system drive-slot S2. 4. Turn on the power to XC1000. 5. When the ENTER BOOT COMMAND: prompt appears, type ^DI to enter the INSTALL OPTIONS: menu. 6. Selection option D – INITIALIZE DRIVE to initialize the backup drive (in slot 2) as a system drive.
Page 529: Upgrade The Hardware
These packs are located around U19F, at the upper right of the back of the card, as shown in Figure 13-7. Check that these resistor packs are in the correct location for the type of XC1000 in which it is used. If the XC1000 uses standby redundancy, the resistor packs should be in the RP10B, RP19B, and RP20B sockets, on the side labeled REDUNDANT TERMINATION.
Page 530: Install The Emi Shielding Kit
Use the installation instructions, P/N 181–1132–000, that are included in the EMI shielding kit, P/N 178–1083–000. This kit is not required for XC1000s with serial numbers greater than 30529, or second cabinets with serial numbers greater than 60353. 13-10 Edition One XC1000 Service...
Page 531: Upgrade New Software And Phrases To System Drives
3. Place the master drive in system-drive-slot 0. 4. Plug the local SMT into the J50 connector. 5. Turn on power to the XC1000. The primary-file-card status message will dispay a status code of 22. Disregard this code, which occurs because the master drive is in slot 0 and system-drive 0 is in slot 1.
Page 532 16. Type X and then press Enter to return to the ENTER BOOT COMMAND: prompt. 17. Turn off power to the XC1000, and allow the drives to spin to a stop (about 30 seconds). 18. Remove the master drive and set it aside.
Page 533: Convert System Distribution Lists To Mailboxes
31. Type X and then press Enter to return to the ENTER BOOT COMMAND: prompt. 32. Boot with a B to refresh, then boot the XC1000 with an A. Booting the XC1000 can be a lengthy process; the duration depends on the system configuration.
Page 534 9. Turn off continuous-printing mode by pressing the Copy Pr key on the HP terminal or the Ctrl, Shift, and Print keys, simultaneously, on the Wyse 50 terminal. 10. At the PRESS ANY KEY TO CONTINUE prompt, press any key to return to the > prompt. 13-14 Edition One XC1000 Service...
Page 535: Move Company Records And Attendant Schedules To User Records
13.13 RUN ON-LINE VALIDITY CHECKS AND GARBAGE COLLECT After the XC1000 has been upgraded to Release 2.X, the validity checks and garbage collect can be done while the XC1000 is on line. A long delay can occur when running options 0 and 10. XC1000 Service...
Page 536: Run Validity Checks
(from the printouts). If any damaged user records are found, contact the Octel Communications Technical Assistance Center before continuing with the software upgrade. 5. At the > prompt, type REFORMAT and press the Enter key.
Page 537: Run Garbage Collect
(SC) and I/O errors are reported. The results are reported on a screen similar to the one in Figure 13-12. If any errors are detected during the first pass, contact the Octel Commu- nications Technical Assistance Center. If no errors are detected, type Y at the Do you wish to update drive(s) (y/n): prompt, and press the Enter key to continue with the second pass.
Page 538: Configure The Serial Channel Parameters
XC1000. Figure 12-13 shows menu 6. Menus 6.3, 6.4, and 6.5 are discussed in the following sections. For additional information about menu 6, refer to Chapter Twelve and Addendum II of the the Release 1 XC1000 System Manager Manual. 13-18...
Page 539: Define Cpu Serial Channels In Menu
Because J43, J44, and J46 are data-terminal-equipment (DTE) connectors, a null-modem adapter must be used with the connectors. Any of these connectors can be used, but the XC1000 can only support one primary SMT and two secondary SMTs. Table 13-1. XC1000 CPU Serial Channels and Physical Connectors.
Page 540: Configure A System Manager Terminal
13.14.1.1 Configure the Serial Channels. Use Menu 6.3 to define CPU serial channels. Channels 1, 2, and 3 on the XC1000 main distribution board can be configured as RS-232 integration channels or as additional SMTs.
Page 541 2 could have a baud rate of 9600 and be an HP700/43 terminal. When XC1000 has more than one SMT, menus 11, 13, 14, 15, and 16 cannot be used simultaneously by multiple terminals. The first terminal to use one of these menus has control until exiting that menu.
Page 542 If the XC1000 is currently using PC-based MTA, each terminal’s access to menus can be configured in menu 6.4. To configure multiple terminals for XC1000, enter data in the fields in menu 6.4.1, as shown in Figure 12-15. Menu 6 – Dialing and Serial Channel Parameters –...
Page 543 8. In the Number of Stop Bits: field, enter one of the following: 0 – one stop bit 1 – two stop bits 9. In the Parity (Odd/Even): field, enter one of the following: 0 – no parity 1– odd parity 2 – even parity XC1000 Service Edition One 13-23...
Page 544 Link Number: field displayed. 2. In the Link Number: field, enter a link number associated with the link connections on the distribution board or the ACP I/O distribution boards. Valid entries are 1 through 16. 13-24 Edition One XC1000 Service...
Page 545: Integration
If the number of digits was changed in menu 1.1 for a DMS-100, the number of digits must be changed back from 4 to 7 to in the Number of Digits in Extension (Used for Message Waiting): field after the upgrade is completed. XC1000 Service Edition One 13-25...
Page 546 3. Select Y to delete the link or N to leave it. 13.14.3.5 Reset an Integration Link. Resetting an integration link from menu 6.5.5 replaces the previous method of resetting a link from menu 13.6. To reset an integration link, perform the following steps: 13-26 Edition One XC1000 Service...
Page 547: Enable The Special Message-Waiting Feature For Smdi Integrations
RS232 Message Waiting. Menu 4.2 appears on the screen. Menu 4 – Port Assignments 1 – Configure Ports 2 – Special RS232 Message Waiting Enter Option: Figure 13-19. Example of Menu 4 – Port Assignments. XC1000 Service Edition One 13-27...
Page 548: Return The Xc1000 To Service
13.17 UPDATE INSTRUCTIONS If the software in the XC1000 is being updated from Release 2.X to a newer version of 2.X, use the update procedure instead of the upgrade procedure, because it is faster. The major steps when updating software to a new Release 2.X version from a previous Release 2.X version are as follows:...
Page 549 Because the XC1000 has been already been upgraded to a Release 2.X version, the validity checks and garbage collect can be performed while the XC1000 is on line. A long delay can occur when options 0 and 10 are run. Perform the following steps to run online validity checks: 1.
Page 550 1. At the > prompt, type REFORMAT and press the Enter key. 2. If a data module is not connected to the XC1000, proceed to step 6. If a data module is connected to the XC1000, type ^C twice to return to the Main Menu.
Page 551 (SC) and I/O errors are reported on a screen similar to the one in Figure 13-21. If any errors are detected during the first pass, contact the Octel Communications Technical Assistance Center. If no errors are detected, type Y at the Do you wish to update drive(s) (y/n): prompt, and press the Enter key to continue with the second pass.
Page 552 1. Shut down the system using menu 13, option 1, suboption 2. 2. When the ENTER BOOT COMMAND: prompt appears, turn off power to the XC1000 at the main circuit breaker and allow the drives to spin all the way down.
Page 553 RELEASE 2.X UPGRADE INSTRUCTIONS SECTION 13.17 4. Turn on the power to the XC1000. 5. When the ENTER BOOT COMMAND: prompt appears, type ^DI to access the INSTALL OPTIONS: menu. 6. Select option D – INITIALIZE DRIVE to initialize the backup drive (in slot 2) as a system drive.
Page 554 4. Connect the local SMT to the J50 connector on the main distribution board. 5. Turn on power to the XC1000. The primary-file-card status message will display a status code of 22. Disregard this code, which occurs because the master drive is in slot 0 and system-drive 0 is in slot 1.
Page 555 18. Type X and then press Enter to return to the ENTER BOOT COM- MAND: prompt. 19. Turn off power to the XC1000 and allow the drives to spin all the way down until the actuator clicks. 20. Remove the master drive and set it aside.
Page 556 35. Type X and then press the Enter key. The ENTER BOOT COMMAND: prompt appears. 36. Boot the XC1000 with a B to refresh, then boot with an A. Booting the XC1000 can be a lengthy process; the duration depends on the system configuration.
Page 557 SC and I/O errors are reported on a screen similar to the one in Figure 13-21. If any errors are detected during the first pass, contact the Octel Communications Technical Assistance Center. If no errors are detected, type Y at the Do you wish to update drive(s) (y/n): prompt, and press the Enter key to continue with the second pass.
Page 558: Highlights
1.5X) The special message-waiting feature for SMDI integrations enabled XC1000 returned to service If the software in the XC1000 must be updated from Release 2.X to a newer version of 2.X, an update procedure can be used. 13-38 Edition One...
Page 559 RELEASE 3.02 FCP CONVERSION INSTRUCTIONS...
Page 560 14.3 ENSURE THAT THE CORRECT EQUIPMENT IS AVAILABLE ..14-3 14.3.1 Determining Hardware for the PC and the XC1000 ..14-3 14.3.2 Specifying Firmware for the XC1000 .
Page 561 ..... . . 14-20 Figure 14-12 Representation of the PC-to-XC1000 Connection ..14-21...
Page 562 Figure 14-27 Screen for Final Stage of the FCP Conversion ..14-34 Figure 14-28 Instruction Screen for the Final FCP Conversion ..14-35 XC1000 Service Edition One 14-v...
Page 563: Overview
Releases 1.5X or 2.X. The FCP conversion will fail. If the XC1000 is currently at a release older than Release 1.5X or 2.X, upgrade the XC1000 to Release 1.5X or 2.X before beginning an FCP conversion. Order the appropriate upgrade kit from Octel to upgrade the XC1000 to Release 1.5X or 2.X.
Page 564 Release 3.02 does not support the InfoTex application. If the InfoTex application is present on the XC1000, disable the application. If a TransAct version before Release 2.0 is installed on the XC1000, a phrase limit of 1300 phrases still exists, even though Release 3.02 allows 2200 phrases.
Page 565: Determining Hardware For The Pc And The Xc1000
The following hardware is a mixture of equipment required to perform an FCP conversion and the logic cards that should be installed in the XC1000 by the end of the FCP conversion. If the cards differ in revision and part number before the FCP conversion, have new cards on hand to be up- graded during the FCP conversion.
Page 566 380-MB Maxtor drive module, P/N 012–2007–000 or 760-MB Maxtor drive module, P/N 012–2022–000 Caution! The FCP conversion will fail if the XC1000 has software older than Release 1.5X or 2.X. An XC1000 currently running smoothly on Release1.5X or 2.X software with one or more supported languages. Supported languages are as follows: American-English, phrase level 90.41 (Rel.
Page 567: Specifying Firmware For The Xc1000
14.3.2 Specifying Firmware for the XC1000 The following firmware should either be on hand for the FCP conversion or installed in the XC1000 by the end of the FCP conversion, as noted. If the installed firmware differs in part number and revision before the FCP conversion, make sure that new firmware is available to be upgraded during the FCP conversion.
Page 568: Defining Software
Low byte, P/N 039–1400–003, revision 9314 or higher High byte, P/N 039–1401–003, revision 9314 or higher If dual-cabinet XC1000, four sets of EPROMs are required. If DLC-1 cards are installed, they must have the following EPROMs installed: Low byte, P/N 039–1270–004, revision 9201 or higher High byte, P/N 039–1271–004, revision 9201 or higher...
Page 569 000. DOS 5.0 or higher software. SoftKlone MIRROR III 2.5 or newer software. Octel recommends that the DOS and MIRROR software be ordered from an independent PC dealer or distributor at the same time that the PC is ordered. If a Toshiba PC is used, Socket I/O software must be installed on the PC before a PCMCIA serial adapter card for the COM2 port can be installed.
Page 570: Enable The Engineering Bit And Disable All Ports
Response Center (for national accounts) or the Octel Technical Assistance Center (TAC). 1. Call the Octel National Response Center (for national accounts) or the Octel Technical Assistance Center (TAC) to have the engineering bit turned on. Be prepared to provide the pilot number of the hunt group assigned to the XC1000.
Page 571: Calculate User-Record Availability
Octel Technical Assistance Center (TAC) that the engineering bit has been enabled. 3. With the XC1000 on line and at the SMT Main Menu, connect the printer to the back of the system manager terminal connected to the XC1000.
Page 572 System Expansion Utility option. Increase user-record allocation to its maximum. If the user-record allocation is already at its maximum and the XC1000 does not meet the extra-user-record requirement for an FCP conversion, delete user records (or mailboxes) until the requirement can be met.
Page 573: Print Relevant Menus And Run Validity Checks And Garbage Collect
FCP conversion: 1. Make sure that a printer is connected to the back of the system manager terminal connected to the XC1000 and that the power is turned on. 2. Press the Copy Pr key on a HP 700/43 terminal or the Ctrl, Shift, and Print keys simultaneously on the Wyse 50 terminal to begin continuous-print mode.
Page 574 At the ENTER “Y” TO CONFIRM UR/AMT CROSS CHECK: prompt, type Y and press the Return key. b. When CHECK DONE – PRESS ANY KEY TO CONTINUE appears, press the Return key. The > prompt reappears on the screen. 14-12 Edition One XC1000 Service...
Page 575: Load Mirror Software, Fcp Conversion Tool, And Software And Phrase Diskettes
When GARBAGE COLLECTION SUCCESSFUL...PRESS ANY KEY TO CONTINUE appears, press the Return key. e. Press ^C to return to the SMT Main Menu. Leave the XC1000 as is for the moment. 14.7 LOAD MIRROR SOFTWARE, FCP CONVERSION TOOL, AND SOFTWARE AND PHRASE DISKETTES Perform the steps in sections 14.7.1 through 14.7.3 to load software onto...
Page 576: Installing Softklone Mirror Iii Software, Version 2.5
MIRROR software installations, press the Enter key to select the New installation option. If an earlier version of MIRROR software already exists on the hard drive, press the down-arrow key once, then press the Enter key to select the Upgrade option. 14-14 Edition One XC1000 Service...
Page 577 23. Press the Esc key to bypass the VMODE selection. The PORT SELEC- TION MENU appears. 24. Press the Esc key again. When the Return to Menu? prompt appears, press the Enter key to select the No option. The MODEM/DIRECT CONNECTION SELECTION screen appears. XC1000 Service Edition One 14-15...
Page 578: Installing Fcp Conversion Tool 1.01A
4. Press any key, and the FCP conversion tool files scroll on the screen as they are copied to the PC hard drive. 5. When the FCP conversion tool 1.01A installation is complete, the End Of UPG Installation message is displayed. Remove the diskette from the diskette drive. 14-16 Edition One XC1000 Service...
Page 579: Loading Software And Phrases From Diskettes Onto
Software diskettes contain voice-processing-module software files. Phrase diskettes contain language data and phrases specific to a particular language. If an XC1000 has multiple languages, separate phrase diskettes for each language are required.
Page 580 Figure 14-8 is an example of a UPG Information screen. UPG Information ================================================ UPG number : MS301XXX.SSU System Type: XC1000/XC1000 Software release: 3.02 Confirm copying UPG (Y/N): Y Press <Enter> to continue. Press <Esc> to return. Figure 14-8. Example of UPG Information Screen for Verifying That the Correct Diskettes Are Being Added to the Hard Drive.
Page 581 9. Remove the last software diskette from the PC diskette drive. 10. Repeat steps 2 through 9 to load the phrase diskettes (9033XXXX.SPU). If there are multiple languages on the XC1000, add each set of phrase diskettes independently. 11. After all software and phrases have been loaded, select option 1. UPG Utility from the Main Menu (Figure 14-4).
Page 582: Connect The Pc And The Xc1000
Press <Esc> to return. Figure 14-11. Display UPG Information Screen. 14.8 CONNECT THE PC AND THE XC1000 Set the PC next to the XC1000 and perform the following steps to configure the hardware between the PC and the XC1000: 14-20...
Page 583: Perform The Fcp Conversion
RELEASE 3.02 FCP CONVERSION INSTRUCTIONS SECTION 14.8 – 14.9 1. Make sure that the XC1000 SMT is displaying the Main Menu. Open the doors of the XC1000. 2. Disconnect the SMT cable, P/N 057–1174–000, from the back of the terminal. Plug the adapter end into a DB25/DB9 adapter, P/N 003–1091–000, and plug into the PC COM1 port.
Page 584 End key to accept. d. If the PC screen displays the ENTER BOOT COMMAND: prompt, boot the XC1000 to the SMT Main Menu. If the screen is blank because the system timed–out, press the Enter key; the Please Enter System Manager Password: prompt appears.
Page 585 9. The script starts running. If the hardware cabling between the PC and the XC1000 was not done properly, if the SMT password was entered incorrectly, or if the XC1000 was not at the SMT Main Menu when it was disconnected, an error screen appears, as shown in Figure 14-16.
Page 586 If Figure 14-16 reappears, press the Esc key to terminate the FCP conversion and return to the DOS C:\FCP> prompt. If the hardware cabling between the PC and the XC1000 was not done properly, perform the following steps: a. Repeat the steps listed in section 14.8.
Page 587 Enter key to continue. c. Continue the conversion from step 6 in section 14.9. If the XC1000 was not at the SMT Main Menu when it was disconnected, perform the following steps: a. At the C:\FCP> prompt, type fcpconv and press the Enter key.
Page 588 At the error message screen, press the Esc key to quit the FCP conversion and return to the C:\FCP> prompt. Caution! Call the Octel National Response Center (for national accounts) or the Octel Technical Assistance Center (TAC) to assist you before attempting to resolve software- incompatibility problems.
Page 589 Press the Enter key again. A few screens flash, and then the SMT Main Menu appears on the PC screen. c. If the XC1000 has not yet been taken out of service by disabling all ports in menu 4, perform the steps in section 14.4. From menu 4, press the F11 key to save the input and return to the SMT Main Menu.
Page 590 At the ENTER DRIVE TO VERIFY AGAINST (0–3): prompt, type 1 and press the Enter key. e. Type A to select option A – VERIFY ALL PHRASES (SYSTEM AND IVR), then press the Enter key. 14-28 Edition One XC1000 Service...
Page 591 At the ENTER DESTINATION DRIVE NUMBER (0–3): prompt, type 2 and press the Enter key. h. The XC1000 will return verification of the drives’ serial numbers. Verify that the serial numbers are correctly stated. If the serial numbers are correct, press Y and the Enter key at the CON- TINUE (Y OR N)? prompt to continue the backup.
Page 592 Remove and set aside the backup drive from drive-slot 2. Label it clearly as the backup. n. Turn on the power to the XC1000 and boot to the ENTER BOOT COMMAND: prompt. 20. Press the F12 key to continue the FCP conversion. As the FCP conversion continues, many screens scroll as the automatic script software runs.
Page 593 XC1000 is on. 22. Turn off the power to the XC1000. Remove the file cards from the XC1000 and place them on grounded, static-dissipative mats. 23. Replace the current file-card EPROMs with the new file-card EPROMs (section 14.3.2 on all file cards.
Page 594 The Upgrade System to Filecard Primitives screen is displayed as the system phrases are upgraded. Voice-processing module reboot screens again scroll. If the XC1000 has network nodes, a node record conversion takes place to convert message queues (Release 1.5X conversions only).
Page 595 31. Repeat step 30 to verify system-drive 1. Enter S1 at the prompt. Caution! If any errors result from the drive verifications, correct the errors before continuing the conversion. Call the Octel National Response Center (for national accounts) or the Octel Technical Assistance Center (TAC) immediately. Do not attempt to correct the problem(s) yourself.
Page 596 37. Press the F12 key and a screen similar to Figure 14-27 appears. Continue the conversion (Y/N): Y Figure 14-27. Screen for Final Stage of the FCP Conversion. 38. Press the Enter key to accept the default Y. 14-34 Edition One XC1000 Service...
Page 597: Disable The Engineering Bit
XC1000 is again rebooted. This entire stage of the conversion can take anywhere from 1 to 5 hours, depending on the level of software from which the XC1000 is converting, and the number of languages and messages on the XC1000.
Page 598: Purge And Convert Follow-Me-Forward Mailboxes
If the XC1000 is a standalone non-networked voice-processing module, skip this section. If the XC1000 is part of a network, perform the Purge and Convert Follow- Me-Forward Mailbox conversion on all voice-processing modules in the network, every time a new voice-processing module is added to the network.
Page 599 Technical Assistance Center for assistance. Stage 22. The FCP conversion program de-installs system drive one. Stage 23. This stage does not apply to XC1000. Stage 30. The FCP conversion program downloads the special IPL2 files, which allow the new EPROM to perform the boot process.
Page 600 0 and 1 are running, even if multiple drives are installed and running. An example of an IPL display on a XC1000 with eight message drives installed is 73 FF 00 03 00 XX XX XX XX XX. This IPL code is normal, because the voice processor has not updated the other drives yet.
Page 601: Message And Phrase Repair
Release 1.5X. If any CB messages are logged during the copy process, a bad track might have been encountered. Contact the National Response Center (for national accounts) or the Octel Technical Assistance Center for assistance. Stage 110. The FCP conversion re-installs system drive one. During this installation process, CB errors might indicate that a bad track has been encountered.
Page 602 18. Press F12 to end SMT emulation. 19. From the FCP Conversion Main Menu, select the Perform/Continue Conversion option. The voice processor prompts to continue at the appropriate stage. Type Y to continue the conversion at the stage where it stopped. 14-40 Edition One XC1000 Service...
Page 603 RELEASE 3.02 ONLINE UPGRADE INSTRUCTIONS...
Page 604 ....... . 15-5 15.7 CONNECT THE PC AND THE XC1000 ......
Page 605 15.16.15 Change Default Directory ....... . 15-24 15-iv Edition One XC1000 Service...
Page 606 FIGURES Page Figure 15-1. Representation of PC–to–XC1000 Connection ... . 15-6 Figure 15-2. PC Online Upgrade Installation Screen ....
Page 607: Overview
An online upgrade from Release 3.0 to Release 3.02 differs from upgrades for prior software releases. Before Release 2.X, upgrades consisted of copying software and phrases from a master drive to the XC1000. Upgrades from Release 2.X to 3.00 consisted of an FCP conversion, which is an upgrade performed on an offline XC1000 using a PC with Octel-proprietary software and phrase diskettes.
Page 608: Ensure That The Correct Equipment Is Available
29. Reconnect the system manager terminal and verify the upgrade (section 15.12). 30. Reset the boot area to run the XC1000 on new software (section 15.13). 31. Disable the engineering bit (section 15.14). 32. Make software and phrase areas redundant (section 15.15).
Page 609 EPROMs: Low byte, P/N 039–1402–001, revision 9312 or higher High byte, P/N 039–1403–001, revision 9312(or higher If standby-redundant XC1000, two cards and two sets of EPROMs are required. Two F10 file cards, P/N 044–2005–XXX, with two sets of the following EPROMs: Low byte, P/N 039–1274–003, revision 9306 or higher...
Page 610: Enable The Engineering Bit
15.4 ENABLE THE ENGINEERING BIT Perform the following steps to enable the engineering bit: 1. Call the Octel National Response Center (for national accounts) or the Octel Technical Assistance Center to have the engineering bit turned on. Be prepared to provide the pilot number of the hunt group assigned to the XC1000.
Page 611: Verify The System Boot Area
Serial Channel. Review the baud rate information for the port to which the SMT is connected. 3. Keep track of the current SMT baud rate for the XC1000 being upgraded. 4. Press ^C twice to return to the SMT Main Menu without making changes.
Page 612: Install Online Upgrade Tool 1.00 On The Pc Hard Drive
SMT port, normally the J50 on the back of the XC1000. Figure 15-29 is a representation of the connection between the PC and the XC1000. The exact location of the PC COM port might vary among different PCs. PC COM1 PORT IS USUALLY LOCATED ON THE BACK OR SIDE OF THE PC HARD DRIVE.
Page 613 1.00 software. The PC Online Upgrade Installation screen appears, as shown in Figure 15-30. Octel Communications Corporation PC Online Upgrade Installation The install utility must be run from the floppy drive Press CTRL–C if this is not correct...
Page 614: Verify The Setup In The Setup Menu
About to run PCUPGRD Press any key to continue . . . Figure 15-32. Screen Showing Software Files Copied Onto the PC Hard Drive. Online Upgrade 1.00 Copyright (c) 1993 Octel Communications Corporation Online Upgrade Main Menu -------------------------------- Begin Automatic Upgrade Utilities Menu Setup Menu This Option Begins The Upgrade Procedure.
Page 615: Pc Hard Drive
Software diskettes contain voice-processing module software files to upgrade an XC1000 from one software release to another. Phrase diskettes contain language data and phrases specific to a particular language. If an XC1000 has multiple languages, phrase diskettes for each language are required.
Page 616 1. Use the up-arrow key to select the Utilities Menu option, then press the Enter key. The Utilities Menu appears, as shown in Figure 15-35. Online Upgrade 1.00 Copyright (c) 1993 Octel Communications Corporation Online Upgrade Main Menu -------------------------------- Utilities Menu...
Page 617 RELEASE 3.02 ONLINE UPGRADE INSTRUCTIONS SECTION 15.10 Online Upgrade 1.00 Copyright (c) 1993 Octel Communications Corporation Online Upgrade Main Menu -------------------------------- Utilities Menu Begin Automatic Upgrade -------------------------------- Utilities Menu Select UPG Directory Copy / Delete UPG Menu Setup Menu Read Upgrade Information...
Page 618 SECTION 15.10 RELEASE 3.02 ONLINE UPGRADE INSTRUCTIONS Online Upgrade 1.00 Copyright (c) 1993 Octel Communications Corporation Status Messages Copying UPG# MS300XXX.ASU From Drive (A:) To Drive (C:) Creating Directory: C:\PCUPG\MS300XXX.SSU Copying File: A:VERSION Copying File: A:OS.ABS Copying File: A:IPL2.ABS Copying File: A:IPL3.ABS Copying File: A:SP.ABS...
Page 619: Begin The Automatic Upgrade
If unsure which UPG name to select, check the UPG number on the labels of the diskettes that were loaded in section 15.10. If still unsure, contact the Octel National Response Center (for national accounts) or the Octel Technical Assistance Center for assistance.
Page 620 SECTION 15.11 RELEASE 3.02 ONLINE UPGRADE INSTRUCTIONS Online Upgrade 1.00 Copyright (c) 1993 Octel Communications Corporation Online Upgrade Main Menu -------------------------------- Begin Automatic Upgrade Utilities Menu Directories Setup Menu ------------ FLOPPY MS300XXX.SSU 9033XXXX.SPU Help Escape Status: Copy of UPG# MS300XXX.SSU To Drive (C:) Completed.
Page 621 Status messages scroll as the upgrade processes are performed. The values in the fields flagged by an asterisk ( ) change as upgrade files are downloaded to the XC1000 (Figure 15-44 ). When the upgrade is complete, Upgrade Complete – Press <Enter>...
Page 622 SECTION 15.11 RELEASE 3.02 ONLINE UPGRADE INSTRUCTIONS Online Upgrade 1.00 Copyright (c) 1993 Octel Communications Corporation Online Upgrade Status UPG:MS300XXX.SSU Time Remaining: 01:36:55 Elapsed Time: 00:10:24 Software:Release 3.02 Effective Rate: 4.59 kbps Status: Sending Buffer (Software) File Length: 250880 Bytes Xferred: 10240 File:IPL3.ABS...
Page 623: Reconnect The Smt And Verify The Upgrade
15.12 RECONNECT THE SMT AND VERIFY THE UPGRADE To verify that the upgrade was successful, perform the following steps: 1. Reconnect the system manager terminal to the XC1000 as it was before the upgrade (section 15.7). 2. At the SMT Main Menu prompt, type 20 and then press the Enter key to access Menu 20 –...
Page 624: Disable The Engineering Bit
The XC1000 should now be running at software Release 3.02,with Release 3.0 in the nonboot area. Octel recommends that the XC1000 be run by alternating software in areas A and B for approximately 1 week to be sure that the XC1000 is running smoothly.
Page 625: Reference The Online Upgrade Help Information
11. At the Phrase areas now redundant...Press any key to continue prompt, press ^C three times to return to the SMT Main Menu. 12. Call the Octel National Response Center (for national accounts) or the Octel Technical Assistance Center to have the engineering bit turned off.
Page 626: Utilities Menu
Press “Y” to continue. The Online Upgrade will then run automatically from start to finish, unless errors are incurred. If errors are incurred, call your Octel Service Represen- tative IMMEDIATELY for assistance. DO NOT ATTEMPT TO RESOLVE THE UPGRADE ISSUES WITHOUT ASSISTANCE! 15.16.2 Utilities Menu...
Page 627: Select Upg Directory (Utilities Menu)
By selecting this option, the user is displayed the “Copy/Delete UPG Menu” with the following options: Select UPG Directory Load UPG To Hard Drive Copy UPG To Diskettes Delete UPG From Hard Drive Change Default Directory XC1000 Service Edition One 15-21...
Page 628 Upon selecting this option, the online upgrade will run automatically from start to finish, unless errors are incurred. If errors are incurred, call your Octel Service Representative IMMEDIATELY for assistance. DO NOT ATTEMPT TO RESOLVE THE UPGRADE ISSUES WITHOUT ASSISTANCE! 15.16.9 Display Upgrade Log File...
Page 629 Labeled Blank diskette, and then press <Enter> to begin the File Copy. For each sequential diskette, the software will prompt for labeling and inserting the blank diskette(s). The user should follow the prompts as instructed until all files have been copied. XC1000 Service Edition One 15-23...
Page 630 <Enter> twice for the software to accept the newly inputted directory. The directory defined in the “Setup Menu” will automatically be changed to match the newly defined directory, as will the directories used in all subsequent operations. 15-24 Edition One XC1000 Service...
Page 631 RELEASE 3.0 SYSTEM UTILITIES...
Page 632 ........16-17 16.4.1.1 Take the XC1000 Out of Service ....
Page 633 ........... . . 16-46 16-iv Edition One XC1000 Service...
Page 634 ......16-12 Figure 16-12. Example of Make System Drives Redundant Menu ..16-13 XC1000 Service Edition One 16-v...
Page 635 ..........16-30 16-vi Edition One XC1000 Service...
Page 636 ......16-44 Figure 16-45. Example of the Display Status Log Utility ....16-45 XC1000 Service Edition One 16-vii...
Page 637: Overview
To access menu 20 in either mode, the service option must be enabled. Offline mode. In the offline mode, the XC1000 is out of service and is not performing normal voice-messaging functions. To access the disk utilities that are available in the offline mode, type ^DU at the ENTER BOOT COMMAND: prompt.
Page 638 Display Status Log To exit any prompt or menu choice, type ^C. To exit menu 20, select the Exit option from the menu. The XC1000 shuts down, performs the initial boot process, and returns to the ENTER BOOT COMMAND: prompt.
Page 639: Software Differences
Caution! Do not use the Initialize Drive utility unless directed to do so by Octel. When a drive is installed, it is automatically initialized. Use of this utility deletes all data currently residing on the specified drive. Use this utility only if the information on the specified drive is not needed.
Page 640: Create Backup Drive
This utility is available only in the offline mode. To initialize a drive, perform the following steps: 13. From the SMT Main Menu, shut down the XC1000 using menu 13.1, because the Initialize Drive utility can be used only in offline mode.
Page 641 1. From the SMT Main Menu, shut down the XC1000 using menu 13.1, because the Create Backup Drive utility can only be used in offline mode.
Page 642: Copy Software
(A or B) on a destination system drive. The parameters record of the destination drive is updated with the new software information for the destination area. If the XC1000 is on line when using this utility, the software boot area cannot be specified as the destination.
Page 643: Copy System Data Tables
8. At the Enter source area (A or B): prompt, enter A or B to specify the area from which software will be copied. The XC1000 copies the software from the source drive area to the destination-drive area.
Page 644 SECTION 16.3 RELEASE 3.0 SYSTEM UTILITIES 1. From the SMT Main Menu, shut down the XC1000 using menu 13.1, because the Copy System Data Tables utility can only be used in offline mode. 2. From the ENTER BOOT COMMAND: prompt, type ^DU to access menu 20.
Page 645: Copy Messages
6. At the Is this the correct drive? (y/n): prompt, enter Y if the serial number shown for the destination drive is correct. The XC1000 copies the messages from the source drive to the destination drive.
Page 646: Make Software Areas A And B Redundant
B on both system drives a redundant copy of area A. When this utility is run in the offline mode, the XC1000 prompts for the source area; when this utility is run in the online mode, the XC1000 assumes that the source area is the current boot area.
Page 647 Figure 16-10. Example of Make Phrase Areas A and B Redundant Utility. When this utility is run in the offline mode, the XC1000 prompts for the source area; when this utility is run in the online mode, the XC1000 assumes that the source area is the current boot area.
Page 648 3. When the Make phrase area [destination] a redundant copy of area [source]? (y/n): prompt appears, enter Y to confirm the copy or N to cancel the copy. If Y is entered, the XC1000 copies the phrases from the source area to the destination area.
Page 649: Make System Drives Redundant
3. At the Is this the correct drive? (y/n): prompt, enter Y if the serial number shown for the source drive is correct. 4. The XC1000 displays the software versions currently residing in areas A and B. At the Enter source area (A or B): prompt, enter the area from which software will be copied.
Page 650 At the Do you wish to recopy? (y/n) prompt, type Y to recopy or N to cancel the copy of the software. If Y is entered, the XC1000 proceeds to recopy the software. 6. Press any key to return to the Redundancy Utilities menu.
Page 651: Make Both Areas Redundant
At the Do you wish to recopy? (y/n) prompt, type Y to recopy or N to cancel the copy of the software. If Y is entered, the XC1000 proceeds to recopy the software. 5. Press any key to return to the Redundancy Utilities menu.
Page 652: Display Drive Info
(Invalid) 5 – (Invalid) Last UPG Ids: Area A Area B MS300S10 MS300S10 Display Drive Info complete. Press any key to continue. Figure 16-17. Example of Prompts and Responses for the Display Drive Info Utility. 16-16 Edition One XC1000 Service...
Page 653: Replace System Drive
This procedure requires that the XC1000 be out of service for about 2 hours. 16.4.1.1 Take the XC1000 Out of Service. Perform the following steps to take the XC1000 out of service: 1. Use menu 13.1 to shut down the XC1000.
Page 654 When the XC1000 is finished copying software, press any key to continue. 8. Type ^C until menu 20 reappears. Select the Exit option. The XC1000 reboots, and the ENTER BOOT COMMAND prompt appears.
Page 655: Replace Message Drives
The replacement drive must be the same size as or larger than the original drive. Perform the following steps to replace a message drive: 16.4.2.1 Take the XC1000 Out of Service. Perform the following steps to take the XC1000 out of service: 1. Use menu 13.1 to shut down the XC1000.
Page 656: Install Replacement Drive
If Y is entered, the voice processor begins to copy the messages to the replacement drive. 12. Type ^C until menu 20 reappears. Select the Exit option. The XC1000 reboots, and the ENTER BOOT COMMAND: prompt appears. 16.4.2.3 Move the Replacement Drive to Message-Drive Slot.
Page 657: Drive Install Utilities
4. At the Install replacement [drive type] drive [number] (y/n): prompt, enter Y to install the replacement or N to cancel the installation. If Y is entered, the XC1000 installs the drive, as follows: Reads the boot table of the drive being installed. If the file card cannot install the drive successfully, control-bus messages are displayed.
Page 658 Use the Install Drive utility to install either a new drive or a deinstalled drive. When a new drive is added to the XC1000, it must be installed using this utility. Also use this utility to install drives after reinitializing a XC1000, because the initialization process deinstalls the drives.
Page 659 Decreases the amount of free space in the system if the deinstalled drive is a message drive. Caution! Using the deinstall option results in the loss of messages on the specified drive. Do not use this utility unless specifically instructed to do so by Octel Communications. XC1000 Service Edition One 16-23...
Page 660 3. When the De-install [drive type] drive [number] (y/n): prompt appears, enter Y if the correct drive is displayed or N if the incorrect drive is displayed. If Y is entered, the XC1000 proceeds to deinstall the drive. 4. When the initialization is complete, press any key to return to the Drive Install Utilities menu.
Page 661: Miscellaneous Utilities
Use the Miscellaneous Utilities menu to select utilities for performing various functions related to system maintenance. Figure 16-24 shows the Miscella- neous Utilities menu with the utilities that are available when the XC1000 is offline. The Miscellaneous Utilities menu is accessed from menu 20.
Page 662 0 (S0), all messages will be lost. The Garbage Collect utility is a two-pass function. During the first pass, the XC1000 checks each user record in the system for the location of messages belonging to each mailbox. After finding a message and checking its validity, the system flags the message as valid.
Page 663 5. After the first pass is complete, scramble codes and I/O errors are reported. The results are reported on a screen similar to Figure 16-25. If any errors are detected during the first pass, call the Octel National Response Center (for national accounts) or the Octel Technical Assistance Center.
Page 664 If this number is not zero, contact the Octel National Response Center (for national accounts) or the Octel Technical Assistance Center before proceeding with the second pass.
Page 665 1. Set the boot area to the one that contains the previous software level, using steps 1 through 4 of the Set System Boot Area utility. 2. Restart the XC1000. Figure 16-27 is an example of the Set System Boot Area utility.
Page 666 This utility is available only in the offline mode. Caution! Do not use this utility during normal operation. Use this utility only when both copies of the system-data record have been entered in the bad-write table. 16-30 Edition One XC1000 Service...
Page 667 SECTION 16.6 Use this utility only when all copies of the data record have been entered in the bad-write table. When this occurs, the XC1000 could fail to boot, as indicated by a status-code 20 entry in the file-card status.
Page 668 Perform the following steps to reset the CDR pointers: 1. Download that the current CDR buffer to a PC before continuing. 2. From the SMT Main Menu, shut down the XC1000 using menu 13.1, because the Reset CDR Pointers utility can only be used in offline mode.
Page 669: Drive Verify Utilities
N to verify one of the drives. Caution! Although drives S0 through S3 can be selected, only drives S0 and S1 are valid entries. If S2 or S3 is entered, no verification is performed. XC1000 Service Edition One 16-33...
Page 670: Datafile Utilities
5. At the Is this the correct drive? (y/n): prompt, enter Y if the drive serial number shown for the drive is correct. The XC1000 begins to verify the drive. 6. When the verification is complete, press any key to return to the Drive Verify Utilities menu.
Page 671 16.8.1 Read Datafile Record Use the Read Datafile Record utility to read a datafile record, as follows: 1. From the Datafile Utilities menu (Figure 16-31), type the number corresponding to the Read Datafile Record option. XC1000 Service Edition One 16-35...
Page 672 5. At the Enter record number (hex): prompt, enter the number of the record, in hexadecimal, from which to begin reading the datafile. If the record number is beyond the range for the datafile, the XC1000 displays a message indicating the situation. When completed, the XC1000 returns to to the Datafile Utilities menu.
Page 673 Use the Expand Datafile Size utility to increase the number of user records or CDR blocks. The XC1000 displays the original file size, the new file size, and the space available. Depending on the amount of data stored on the disk, the available size varies.
Page 674 Do you want to continue? prompt appears. Enter Y to proceed or N to cancel the operation. If Y is entered, the XC1000 proceeds with the expansion. If the AMT and NMT have not already been built, the XC1000 builds them. The screen displays the processing that the XC1000 performs to expand the datafile.
Page 675 To decrease the size of a datafile, perform the following steps: 1. From the SMT Main Menu, shut down the XC1000 using menu 13.1, because the Decrease Datafile Size utility can only be used in offline mode.
Page 676 8. At the Apply all filesize changes? (y/n): prompt, enter Y to proceed with the change or N to cancel the change. If Y is entered, the XC1000 proceeds to decrease the size of the datafile. Figure 16-38 shows an example of a completed screen for this utility.
Page 677 5. At the Enter record number (hex): prompt, enter the number of the record from which to begin getting the physical address of the datafile. If the record number is beyond the range for the datafile, the XC1000 displays a message indicating the situation. If the record number is...
Page 678: Message Utilities
3. At the Scramble Code (Hex): prompt, enter the scramble code, in hexadecimal. 4. At the Enter start address (0–4FFF) [hex]: prompt, enter the start address, in hexadecimal. The XC1000 displays the contents of the selected message. 16-42 Edition One...
Page 679 4. At the Enter start address (0–4FFF) [hex]: prompt, enter the address, in hexadecimal, from which to begin displaying the selected phrase. The XC1000 displays the selected phrase on the screen. 5. Press ^C and the Press any key to continue prompt appears.
Page 680: Smt Debug Utility
2. At the Enter Message Id (Hex): prompt, enter the message ID, in hexadecimal. 3. At the Scramble Code (Hex): prompt, enter the scramble code, in hexadecimal. The XC1000 displays the drive, cylinder, head, and sector number. 4. Press any key to return to the Message Utilities menu.
Page 681: Display Status Log
For example, when the Make Phrase Areas A and B Redundant utility runs, phrases are checked. If extended print is on, the XC1000 displays the message IDs as they are processed. If extended print is off, the XC1000 does not display the message IDs.
Page 682: Highlights
The utilities are accessed differently, depending on whether the XC1000 is in the offline or online mode. Menu 20 in the offline mode has the following utilities, which are not available in the online mode:...
Page 683 RELEASE 4.X FCP CONVERSION INSTRUCTIONS P/N 281–0023–002 (1 of 3)
Page 684: Software
........17-14 17.8 CONNECT THE PC AND THE XC1000 ......
Page 685 Figure 17-11. Example of a Display UPG Information Screen ..17-18 Figure 17-12. Representation of the PC-to-XC1000 Connection ..17-19 Figure 17-13. Screen to Select Appropriate FCP Conversion Software From the Select UPG Menu .
Page 686 Figure 17-28. Screen for Final Stage of the FCP Conversion ... 17-33 Figure 17-29. Instruction Screen for the Final FCP Conversion ..17-33 XC1000 Service Release 4.X 17-v...
Page 687: Overview
4.X differs from upgrades for software releases older than 3.0X. For these older releases, upgrades consisted of copying software and phrases from a master drive to the XC1000. An FCP conversion uses a PC with Octel- proprietary software diskettes to upgrade the XC1000. Equipment required to perform an FCP conversion is listed in section 17.3.
Page 688 SECTION 17.1 RELEASE 4.X FCP CONVERSION INSTRUCTIONS An EMI shielding kit, P/N 178–1083–000, should already be installed on the XC1000. If it is not, install it before performing an FCP conversion. The kit includes installation instructions. Caution! The FCP conversion will fail if system-drive 1 is smaller than system-drive 0.
Page 689: Check The Major Steps
5. Load SoftKlone MIRROR software, the FCP conversion tool, and software and phrase diskettes (section 17.7). 6. Connect the hardware between the PC and the XC1000 (section 17.8). 7. Perform the FCP conversion (section 17.9). 8. Disable the engineering bit (section 17.10).
Page 690 SECTION 17.3 RELEASE 4.X FCP CONVERSION INSTRUCTIONS The following PC and XC1000 hardware and firmware are required to perform the FCP conversion: An 80386 or 80486 PC (preferably portable) with at least a 33-MHz processor, two serial COM ports, 8 MB of RAM, and 20 MB of free space on the hard drive.
Page 691: Software
SECTION 17.3 If F10 file cards are installed, the following EPROMs (2 sets for a single-cabinet XC1000 or 4 sets for a dual-cabinet redundant XC1000) must be on hand for installation during the FCP conversion: Low byte, P/N 039-1274-003, revision 9306 or higher High byte, P/N 039-1275-003, revision 9306 or higher.
Page 692: Enable The Engineering Bit And Disable All Ports
XC1000. Wait for confirmation that the engineering bit has been enabled. 2. With the XC1000 on line and at the SMT Main Menu, connect the printer to the back of the SMT connected to the XC1000. Turn on printer power.
Page 693 2. At ENTER BOOT COMMAND;, type ^DI (Ctrl and D, then I ) to display the INSTALL MENU. 3. Select the number for System Expansion Utility and follow the instructions on the screen. Increase user-record allocation to its maximum. XC1000 Service Release 4.X 17-7...
Page 694: Print Relevant Menus And Run Validity Checks
SECTION 17.5 – 17.6 RELEASE 4.X FCP CONVERSION INSTRUCTIONS If the user-record allocation is already at its maximum and the XC1000 does not meet the extra-user-record requirement for an FCP conversion, delete user records (or mailboxes) until the requirement can be met.
Page 695: Running Validity Checks And Garbage Collect
Return. 2. At the > prompt, type reformat and press Return. Depending on the XC1000’s current software release, the Reformat menu shown in Figure 17-46 or Figure 17-47 appears. IF YOU DON’T KNOW WHAT YOU’RE DOING, PRESS BREAK NOW.
Page 696 FREE SPACE TABLES, ENTER “N” TO LEAVE SYSTEM UNCHANGED:, type y and press Return to continue. d. When GARBAGE COLLECTION SUCCESSFUL...PRESS ANY KEY TO CONTINUE appears, press Return. e. Press ^C to return to the SMT Main Menu. 17-10 Release 4.X XC1000 Service...
Page 697: Load Mirror Software, Fcp Conversion Tool, And Software And Phrase Diskettes On The Pc Hard Drive
3. At the DOS C:\> prompt, type a: (or b:) and press Enter. 4. At the A:\> prompt (or B:\> prompt), type install and press Enter. An INSTALLATION MENU appears. 5. Press Enter to select the Mirror III 2.5 option. XC1000 Service Release 4.X 17-11...
Page 698 ESC to return to DOS. prompt appears, press Enter. The VIDEO SETUP screen is displayed. 21. At the Video Adapter: field, press Enter to display a list of video- adapter types. 17-12 Release 4.X XC1000 Service...
Page 699: Installing The Fcp Conversion Tool
3. At the DOS C:\> prompt, type a:install a: c: and press Enter (replace a: with b:, if appropriate). A screen similar to the screen shown in Figure 17-48 appears, which verifies the source diskette drive and target hard drive. XC1000 Service Release 4.X 17-13...
Page 700: Loading Software And Phrases From Diskettes Onto The Pc Hard Drive
-inch Octel-proprietary software and phrase diskettes to upgrade from one release level to another. Software diskettes contain files for upgrading an XC1000 from one software release to another. Phrase diskettes contain language data and phrases specific to a particular language. If an XC1000 has multiple languages, separate phrase diskettes are required for each language.
Page 701 Enter floppy drive designator (A:/B:), or the full path name of a directory: A: Press <Enter> to continue. Press <Esc> to return. Figure 17-51. Screen for Copy UPG From Diskettes Or a Directory on PC Hard Drive. XC1000 Service Release 4.X 17-15...
Page 702 Figure 17-53 is an example of a UPG Information screen. UPG Information ================================================ UPG number : MS4XXXXX.SSU System Type: Sierra/XC1000 Software release: 4.X Confirm copying UPG (Y/N): Y Press <Enter> to continue. Press <Esc> to return. Figure 17-53. Example of UPG Information Screen for Verifying That the Correct Diskettes Are Being Added to the Hard Drive.
Page 703 11. Repeat steps 3 through 10 to load the phrase diskettes (9033XXXX.SPU). If there are multiple languages on the XC1000, add each set of phrase diskettes independently. 12. After all software and phrases have been loaded, select option 1. UPG Utility from the Main Menu (Figure 17-49).
Page 704: Connect The Pc And The Xc1000
17.8 CONNECT THE PC AND THE XC1000 Place the PC next to the XC1000 and connect them as follows: 1. Make sure that the XC1000 is displaying the SMT Main Menu. Disconnect the SMT cable, P/N 057–1174–000, from the back of the SMT.
Page 705: Perform The Fcp Conversion
End. 4. If the PC screen displays ENTER BOOT COMMAND:, type a and press Enter to boot the XC1000 to the SMT Main Menu. If the screen is blank because the system timed out, press Enter. The Please Enter System Manager Password: prompt appears. Enter the password and press Enter.
Page 706 In the Com Port: field, press the space bar to toggle the selection to COM 2. e. Press End to connect the PC to the XC1000. The XC1000 displays either the Number must be entered. Enter the number of the menu which you would like to display, then press “return”...
Page 707 If you are unsure which UPG name to select, check the UPG number on the labels of the software diskettes that were loaded in section 17.7.3. If you are still unsure, contact the Octel TAC for assistance. 9. Press Enter. The Configure System screen appears. Figure 17-59 is an example of a Configure System screen.
Page 708: Cable Connection
12. Press Enter. 13. The script (FCP conversion program) starts running. If the cabling between the PC and the XC1000 was not done properly, if the SMT password was entered incorrectly, or if the XC1000 was not at the SMT Main Menu when it was disconnected, an error screen shown in Figure 17-61 appears.
Page 709 Go to step 10 in section 17.9 to continue. At the screen shown in Figure 17-59, enter the correct SMT password. If the XC1000 was not at the SMT Main Menu when it was disconnected, do the following: a. At C:\FCP>, type fcpconv and press Enter.
Page 710 C:\FCP> prompt. Caution! Before you attempt to resolve any software-incompatibility problems, call the Octel TAC to assist you in defining the problems and obtaining any required diskettes. b. Evaluate and correct the incompatibility by acquiring supported software diskettes and/or phrase diskettes.
Page 711 Menu appears. c. If all ports in menu 4 have not been disabled to take the XC1000 out of service, perform the steps in section 17.4. From menu 4, press F11 to save the input and return to the SMT Main Menu.
Page 712 If any errors result from the phrase verification(s), they must be corrected before continuing the FCP conversion. Call the Octel TAC immediately. You will need their assistance to determine the appropriate recovery action. Do not attempt to correct the problem(s) yourself.
Page 713 OPTIONS: menu reappears. Type x to select X – EXIT again, and press Enter. 20. At ENTER BOOT COMMAND:, turn off XC1000 power. 21. Create a backup of system-drive 0 as follows: a. Place the backup drive in slot 2 and connect the cable.
Page 714 1 is larger than or equal to system-drive 0. At this point, the XC1000 reads and modifies data for a special IPL download. The XC1000 then reads, modifies, and stores download port information.
Page 715 EPROM socket on the card. Make sure that all pins are aligned with the socket pins and that no pins are bent. Set the old EPROMs in a safe place until the XC1000 is upgraded successfully. 26. Reinstall the file cards in their slots. Make sure that the cards are seated firmly.
Page 716 Do not select option 4 – Continue at any time. The FCP conversion will fail if you do. 31. At Enter Choice:, type the number for the Drive Verify Utilities and press Enter. Menu 20.1, Drive Verify Utilities shown in Figure 17-70 appears. 17-30 Release 4.X XC1000 Service...
Page 717 If any errors result from the drive verification(s), they must be corrected before continuing the FCP conversion. Call the Octel TAC immediately. You will need their assistance to determine the appropriate recovery action. Do not attempt to correct the problem(s) yourself.
Page 718 If any errors result from the validity checks, they must be corrected before continuing the FCP conversion. Call the Octel TAC immediately. You will need their assistance to determine the appropriate recovery action. Do not attempt to correct the problem(s) yourself.
Page 719 XC1000 is again rebooted. This stage of the conversion can take from 1 to 5 hours, depending on the level of software from which the XC1000 is converting, and the number of languages and messages on the XC1000.
Page 720: Disable The Engineering Bit
MAILBOXES If the XC1000 is a standalone, non-networked XC1000, skip this section. If the XC1000 is part of a network, perform the purge and convert follow- me-forward mailbox-conversion procedure on all voice processors in the network every time a new voice processor is added to the network.
Page 721 Always respond to the prompt by typing y to continue. Do not type n to stop the conversion. The XC1000 attempts to restart the conversion. If the conversion cannot be restarted, refer to the information provided in this section about the stage of the conversion.
Page 722 CPU memory, if necessary. You also perform other hardware changes, if required. After the XC1000 boots, the screen displays an IPL 73 code for the system, phrase, and message drives. This IPL code means that only drives 0 and 1 are running, even if multiple drives are installed. An example of an IPL display on an XC1000 with four message drives installed is 73 0F 00 03 00 XX XX XX XX XX.
Page 723: Message And Phrase Repair
Stage 112. The FCP conversion program uses the information stored at stage 20 to reconfigure menu 6.3. Stage 120. When prompted, enable all ports so that the XC1000 can receive calls. The FCP conversion program boots the XC1000 with an A.
Page 724 7. The Enter Scramble Code (Hex): prompt appears. If repairing a message, enter the scramble code. If repairing a phrase, enter 0000 as the scramble code. The XC1000 displays the drive, cylinder, head, and record number where the message is located. Write down the drive and record numbers.
Page 725: Release 4.X
RELEASE 4.X ONLINE UPGRADE INSTRUCTIONS P/N 281–0023–002 (2 of 3)
Page 726: Determine The Current Baud Rate For The System Manager Terminal
......18-6 18.7.1 Connecting the PC Directly to the XC1000 ....
Page 727: Make Software And Phrase Areas Redundant
18-30 18.17.15 Change Default Directory ......18-30 18-iv Release 4.X XC1000 Service...
Page 728 Representation of a Direct Connection Between the PC and the XC1000 ........
Page 729 ........18-22 18-vi Release 4.X XC1000 Service...
Page 730: Overview
Before Release 2.X, upgrades consisted of copying software and phrases from a master drive to the XC1000. Upgrades from Release 2.X to 3.X consisted of a file-card-primitives (FCP) conversion, which is an upgrade performed on an offline XC1000 using a PC with Octel-proprietary software and phrase diskettes.
Page 731: Check The Major Steps
9. Begin the automatic upgrade (section 18.11). 10. Reconnect the SMT and verify the upgrade (section 18.12). 11. Verify drive integrity (section 18.13). 12. Reset the boot area and boot the XC1000 on the new software (section 18.14). 13. Disable the engineering bit (section 18.15).
Page 732: Make Sure That The Correct Equipment
The following PC and XC1000 hardware and firmware (EPROMs) are required to perform an online upgrade to Release 4.X. An XC1000 running on Release 3.0X or newer software with supported languages. A PC, preferably an 80386 or 80486 portable with a 33-MHz processor, at least one serial COM port, 8 MB of RAM, and at least 20 MB of free space available on the hard drive.
Page 733: Software
Low byte, P/N 039-1400-003, revision 9314 or higher High byte, P/N 039-1401-003, revision 9314 or higher. A dual-cabinet redundant XC1000 has two pair of file cards. DLC-1 card, P/N 044–2003–XXX,* with the following EPROMs: Low byte, P/N 039-1270-004, revision 9201 or higher High byte, P/N 039-1271-004, revision 9201 or higher.
Page 734: Enable The Engineering Bit
Call the Octel Technical Assistance Center (TAC) to have the engineering bit turned on. Be prepared to provide the pilot number of the hunt group assigned to the XC1000. Wait for confirmation that the engineering bit has been enabled. 18.5 DETERMINE THE CURRENT BAUD RATE FOR THE...
Page 735: Connect The Pc And The Xc1000
The PC COM ports are usually located on the back or side of the PC, and they usually have 9-pin male connectors. 3. Plug the cable and adapter into an available COM port. 4. Leave the other end of the SMT cable plugged into the XC1000’s SMT port J50. DB25/DB9 ADAPTER* P/N 003–1091–000...
Page 736: Connecting The Pc Remotely To The Xc1000
P/N 278–1083–000. 3. Plug the cable and connector into the modem DTE interface port. 4. Leave the other end of the SMT cable plugged into the XC1000’s designated SMT port J50. As an alternate connection method, plug the other end of the cable into a flex port. If you use a flex port, configure menu 6 and reboot the XC1000.
Page 737: Install The Online Upgrade Tool On The Pc Hard Drive
* IF THE PORT ON THE PC IS A 9-PIN MALE, USE A DB25/6-WIRE ADAPTER, P/N 046–1576–000. Figure 18-2. Representation of a Remote Connection Between the PC and the XC1000. 18.8 INSTALL THE ONLINE UPGRADE TOOL ON THE PC HARD DRIVE If an online upgrade was previously done using the same PC, skip to section 18.9.
Page 738 8. At the A:\> prompt, type install a: c: and press Enter to specify the destination hard drive for the online-upgrade-tool software. The ONLINE UPGRADE Installation Program screen shown in Figure 18-3 appears. Octel Communications Corporation ONLINE UPGRADE Installation Program v. 1.3...
Page 739: Verify The Setup In The Setup Menu
SECTION 18.8 – 18.9 RELEASE 4.X ONLINE UPGRADE INSTRUCTIONS Online Upgrade 1.21A Copyright (c) 1994 Octel Communications Corporation PC Setup Menu –––––––––––––––––––––––––––––––––––––––––––– Floppy Disk: Hard Drive: Directory: \PCUPG\UPG\_____________ Display Type: COM Port: Baud Rate: 9600_ Help Escape <F1> <F2> Status: Figure 18-5.
Page 740: Load Software And Phrase Diskettes On The Pc Hard Drive
-inch Octel-proprietary software diskettes to upgrade from one release to another. If phrases change from one release to another, phrase diskettes are also needed. Call the Octel TAC if you need to verify the required software and phrase diskettes. Software diskettes contain files for upgrading an XC1000 from one software release to another.
Page 741 2. Use the down-arrow key to select the Copy or Delete UPG option and press Enter. The Copy/Delete UPG Menu shown in Figure 18-8 appears. Online Upgrade 1.21A Copyright (c) 1994 Octel Communications Corporation Online Upgrade Main Menu -------------------------------- Utilities Menu...
Page 742 A and press Enter to begin copying files, or press F2 to abort. A verification message similar to the one shown in Figure 18-10 appears. Online Upgrade 1.21A Copyright (c) 1994 Octel Communications Corporation Online Upgrade Main Menu -------------------------------- Utilities Menu...
Page 743: Begin The Automatic Upgrade
Upgrade phrases first. When the software upgrade begins, the online upgrade tool checks that associated phrases, if any, have already been upgraded. If you are unsure whether both phrases and software or only software should be upgraded, contact the Octel TAC before beginning. 18-14 Release 4.X...
Page 744: Upgrade Phrases
If you are unsure which UPG name to select, check the UPG number on the labels of the diskettes that you loaded in section 18.10. If you are still unsure, contact the Octel TAC for assistance. 3. The Is This A Remote Upgrade? (Y/N) N prompt appears. If you are performing the upgrade through a direct connection, type n or press Enter and skip to step 5.
Page 745 The log file can be viewed from the Display Upgrade Log File option of the Utilities Menu. Online Upgrade 1.21A Copyright (c) 1994 Octel Communications Corporation Modem Setup Menu -------------------------------- Dial String: _____________________...
Page 746 Status messages scroll as the upgrade processes are performed. The values in the fields flagged by an asterisk ( ) change as upgrade files are downloaded to the XC1000 (Figure 18-17). When the upgrade is complete, Upgrade Complete – Press <Enter>...
Page 747 SECTION 18.11 RELEASE 4.X ONLINE UPGRADE INSTRUCTIONS Online Upgrade 1.21A Copyright (c) 1994 Octel Communications Corporation Online Upgrade Status UPG#: 9033XXXX.SPU Time Remaining: 01:36:55 Elapsed Time: 00:10:24 Software:Release 4.X Status:Sending Buffer (Phrase) File Length: 250880 Bytes Xferred: 10240 File:IPL3 .ABS...
Page 748: Upgrade Software
If you are unsure which UPG name to select, check the UPG number on the labels of the diskettes that you loaded in section 18.10. If you are still unsure, contact the Octel TAC for assistance. 3. The Is This A Remote Upgrade? (Y/N) N prompt appears. If you are performing the upgrade through a direct connection, press Enter and skip to step 5.
Page 749 SECTION 18.11 RELEASE 4.X ONLINE UPGRADE INSTRUCTIONS Online Upgrade 1.21A Copyright (c) 1994 Octel Communications Corporation Modem Setup Menu -------------------------------- Dial String: _____________________ Modem Configuration: ____________ Help Escape <F1> <F2> Figure 18-20. Modem Setup Menu. 6. At Enter System Manager Password:, enter the password and press Enter.
Page 750 Status messages scroll as the upgrade processes are performed. The values in the fields flagged by an asterisk ( ) change as upgrade files are downloaded to the XC1000 (Figure 18-23). When the upgrade is complete, Upgrade Complete – Press <Enter>...
Page 751 SECTION 18.11 RELEASE 4.X ONLINE UPGRADE INSTRUCTIONS Online Upgrade 1.21A Copyright (c) 1994 Octel Communications Corporation Online Upgrade Status UPG#: 9033XXXX.SPU Time Remaining: 01:36:55 Elapsed Time: 00:10:24 Software:Release 4.X Status:Sending Buffer (Software) File Length: 250880 Bytes Xferred: 10240 File:IPL3 .ABS...
Page 752: Reconnect The Smt And Verify The Upgrade
18.12 RECONNECT THE SMT AND VERIFY THE UPGRADE Verify that the upgrade was successful as follows: 1. Reconnect the SMT to the XC1000 as it was before the upgrade (section 18.7). 2. At the SMT Main Menu prompt, type 20 and press Return to select Menu 20 –...
Page 753: Reset The Boot Area And Boot The New Software
CB message. The bad track or record is reported in offsets 07 and 08 in the CB IN message. Transpose the offset values and note the bad track. Call the Octel TAC for assistance in determining the usage of the track and the appropriate recovery action.
Page 754: Disable The Engineering Bit
The XC1000 should now be running at new software Release 4.X, with the prior release in the nonboot area. Octel recommends that you run the XC1000 on the new software for approximately 1 week to be sure that it runs smoothly before you make areas A and B redundant.
Page 755 Press “Y” to continue. The Online Upgrade will then run automatically from start to finish, unless errors are incurred. If errors are incurred, call your Octel Service Represen- tative IMMEDIATELY for assistance. DO NOT ATTEMPT TO RESOLVE THE...
Page 756 PC hard drive (as specified in the “Setup Menu”). Upon first selecting this option, the user is prompted to select a UPG Directory (or, if the “Select UPG Directory” option was selected prior, the software will assume the same previously selected UPG Directory). XC1000 Service Release 4.X 18-27...
Page 757 Upon selecting this option, the online upgrade will run automatically from start to finish, unless errors are incurred. If errors are incurred, call your Octel Service Representative IMMEDIATELY for assistance. DO NOT ATTEMPT TO RESOLVE THE UPGRADE ISSUES WITHOUT ASSISTANCE! 18-28 Release 4.X...
Page 758 18.17.13 Copy UPG to Diskettes This option allows the user to copy UPG files (from software or phrase diskettes) from the hard drive to floppy diskettes (hard and floppy drives as specified in the “Setup Menu”). XC1000 Service Release 4.X 18-29...
Page 759 <Enter> twice for the software to accept the newly inputted directory. The directory defined in the “Setup Menu” will automatically be changed to match the newly defined directory, as will the directories used in all subsequent operations. 18-30 Release 4.X XC1000 Service...
Page 760: Release 4.0
RELEASE 4.0 SYSTEM UTILITIES P/N 281–0023–002 (Part 3 of 3)
Page 761 ........... . . 19-13 XC1000 Service Release 4.0...
Page 762 ... . 19-9 Figure 19-10. Example of the Port Testing Status Screen ....19-12 19-iv Release 4.0 XC1000 Service...
Page 763: Overview
12. From the SMT Main Menu, select option 20 – System Utilities and press Return. If the service option is enabled and the XC1000 is on line, menu 20 appears as shown in Figure 19-1. Menu 20 – Service Operations [VP Name] –...
Page 764: Port Testing Administration
The port-testing administration option allows the parameters for port tests to be established. Once established, port-test parameters are used for all port tests on the XC1000. To establish the port-testing-administration parameters, select option 1 – Port Testing Administration from the Port Testing Utilities menu (Figure 19-3) and press Return.
Page 765 Two types of port tests, dial-tone detect and loop-back pass, can be run. Only one type of test can be run at a time. Sections 19.2.1.1 and 19.2.1.2 describe how to configure the XC1000 for the two types of tests.
Page 766 XC1000 ignores any entry in this field. SA/NSA Alarm on Failure. Enter the type of alarm generated when the XC1000 detects a port failure. Enter one of the following values: 1 – NSA. A non-service-affecting alarm is generated when a port failure is detected (status code 151).
Page 767 6 – Ports on Line Card 4. Only ports on line card 4 are tested. 7 – Ports on Line Card 5. Only ports on line card 5 are tested. 8 – Ports on Line Card 6. Only ports on line card 6 are tested. XC1000 Service Release 4.0 19-5...
Page 768 “A” tone and listens for an autovon “A” tone in response. Perform the loopback test either by having the XC1000 call a hunt group on the same XC1000 or call a remote voice processor’s port or hunt group. Ports are tested randomly, one at a time, until all ports are tested.
Page 769: Port/Test Status
19.2.4 for details about performing manual tests. 19.2.2 Port/Test Status To view the status of XC1000 ports or the status of a test in process, select option 2 – Port/ Test Status from the Port Testing Utilities menu (Figure 19-3) and press Return.
Page 770 19.2.2.2). When the test is complete, the screen returns to the port-utilization display if no changes were made to the port-display screen (no keys pressed) during the test. If changes were made, the XC1000 returns to the Port Testing Utilities menu (Figure 19-3) when testing is complete.
Page 771: Review Previous Test Results
DIAL TONE PASS. The XC1000 was able to take the port off hook and obtain dial tone successfully. Results of the last four port tests run are stored in the XC1000. Refer to section 19.2.3 for details about reviewing test results.
Page 772 NO DIAL TONE. The XC1000 was able to take the port off hook, but no dial tone was detected from the PBX/Centrex. If NO DIAL TONE is...
Page 773 Sequence: field on the Port Testing Administration screen. The line card is generating or detecting DTMF tones correctly. NO AV A RESP. The XC1000 was able to take the port off hook, obtain dial tone, and dial the telephone number entered in the Phone Number: field of the Port Testing Administration screen (Figure 19-4).
Page 774 A port is not considered to have failed a port test unless the test has been unsuccessful three times. Refer to section 19.2.3 for a description of port-test status conditions and appropriate corrective actions. 19-12 Release 4.0 XC1000 Service...
Page 775: Highlights
If a manual or scheduled test is in process, the Port Testing Status screen displays the real-time status of each port. Results of the last four port tests are stored on the XC1000 and can be reviewed. XC1000 Service Release 4.0...
Page 776 RELEASE 4.1 SYSTEM UTILITIES P/N 281–0033–000...
Page 777 ......... . . 20-9 XC1000 Service Release 4.1...
Page 778: Overview
20.1 OVERVIEW Software Release 4.1 adds an optional Online CDR utility. Online CDR is a tool that you can use to review Octel Call Detail Records (CDR ) events directly from the system manager terminal (SMT) without having to download data to a PC. The utility can be used to track and troubleshoot information related to any event that occurs on the XC1000, including networking, fax, paging, outcalling, and subscriber activities.
Page 779: Describing The Message Count Event
You can collect message review events by enabling menu 16.1.4, option 10, for a list of up to ten mailboxes or, in a special case, for all mailboxes on the XC1000. 20.2.2 ACCESSING THE ONLINE CDR UTILITY MENU...
Page 780: Displaying Cdr Event Codes
An online alphabetical list of CDR event codes, code numbers, and descriptions is available for reference. You can use this list when you are configuring the XC1000 to perform an online CDR search. Follow these steps to display the CDR event codes:...
Page 781: Displaying Online Cdr Data
Searches can also be performed in near real-time mode. Near real-time mode is the time it takes the XC1000 to record the event, plus a delay of 4–6 seconds. Near real-time mode can be especially useful if you are trying to isolate a problem with a particular port or mailbox.
Page 782 While searching for events that match the criteria specified for the online CDR search, the XC1000 displays a series of dots across the screen. Each dot indicates 2 KB of CDR data being reviewed. As soon as an event is...
Page 783 The XC1000 searches for events logged on or before the time entered. If you enter an end time that is after the current date and time, the XC1000 switches into near real-time mode when the search is com- plete. In near real-time mode, the...
Page 784 If field is left blank blank, the XC1000 displays events re- lated to all ports on the XC1000. This field is useful for tracking a port- specific event, such as a dedicated out- call, paging, or fax port.
Page 785: Enabling And Disabling Cdr Buffer Alarms
If you are using CDR for billing purposes or are download- ing CDR to a PC regularly, do not disable the alarms. If alarms are disabled, the XC1000 will not warn you when the buffer is about to overflow. If the buffer overflows, the XC1000 will lose CDR data.
Page 786 Toggle alarm to enable or disable. The NSA CDR buffer capacity alarm is currently ENABLED. SA CDR buffer capacity alarm is currently ENABLED. Toggle NSA alarm? (Y/N): Figure 20-5. Example of Enable/Disable CDR Buffer Alarms Screen. XC1000 Service Release 4.1 20-9...
Page 787 APPENDIXES...
Page 788: Site Preparation Checklist
SMT and printer. Octel provides a 25-foot cable. If the SMT must be located more than 50 cable- feet from the XC1000, data sets must be used, with the cable to the data set on the XC1000 side including a null-modem adapter.
Page 789 Type: Shielded cables for all telephony and data connections to external hardware must conform to FCC regulations. Installation: All cables installed so that they are ready to be attached to the XC1000 after it arrives and is bolted to the floor mount. Shipping Information XC1000 Crate Dimensions: 82 in.
Page 790 90-Day Warranty. Exceptions to the 90-day warranty occur when an XC1000 upgrade is performed during the 1-year warranty period of an existing XC1000. If there are more than 90 days remaining on the XC1000 warranty, the warranty on the upgrade is extended to match the original XC1000 warranty, so that each warranty ends at the same time.
Page 791 Octel offers a variety of warranty coverage options for its customers. B.2.1 Standard Coverage Octel’s standard warranty-service coverage hours are from 8 a.m. to 6 p.m., Monday through Friday, excluding Octel holidays. Warranty service performed at the customer’s request outside of Octel’s normal working hours is billed at Octel’s then-current labor rates.
Page 792 Products with unauthorized repair or installation Some product parts, such as drives, might not be manufactured by Octel. How- ever, Octel warrants these parts the same as the other parts of the product. B.4 PARTS-RETURN PROCEDURES A return-material authorization (RMA) is required for all products and parts that are returned to Octel Communications for replacement.
Page 793 RMA number. If either an incorrect RMA or no RMA is provided, no credit for the returned material can be given. To check on the status of an RMA order, call the Octel Communications TAC. Edition One XC1000 Service...
Page 794 Major maintenance results from the inability to accomplish any one of several tasks because of real or perceived problems. These problems could occur on an XC1000 or on a data module and could be caused by one of the following:...
Page 795 Level 2: Octel National Technical Assistance Center (TAC) at Plymouth Meeting PA or Canadian Technical Assistance Center in Toronto, Ontario, Canada 1. The Octel TAC provides telephone support to the local field engineer or technician, as appropriate. Refer to Table C-3 for Octel TAC telephone numbers.
Page 796 FIELD OPERATIONS MANAGER (EAST OR WEST) VICE PRESIDENT OF CUSTOMER SUPPORT GROUP APPROPRIATE SALES MANAGER EXECUTIVE VP OF OPERATIONS EXECUTIVE MANAGEMENT TEAM MANAGEMENT NOTIFICATION OCCURS ON OR BEFORE THE ESCALATION TO THE NEXT LEVEL. Figure C-1. Technical and Management Escalation. XC1000 Service Edition One...
Page 797 Reporting the problem triggers the response-time clock. On-site response time depends on the service agreement or the warranty. If not applicable, contact the Octel service provider to verify response time. The on-site response time is based on the type of problem (major or minor) and the type of service agreement, as follows: Major maintenance.
Page 798 The problem is resolved when all parties agree that the problem has been eliminated or the problem is not the responsibility of Octel. If the latter is the case, Octel will work closely with the responsible party to resolve the problem.
Page 799 Exxx reason codes. These correctable reason codes are indicated in Table D-2 by an asterisk. If any other reason code is reported in a CD status code, call the Octel Communications Technical Assistance Center immediately and report the CD status code and reason code.
Page 800 A001 Exception: debug exception A002 Exception: unknown error A003 Exception: breakpoint A004 Exception: overflow A005 Exception: bounds check A006 Exception: invalid opcode A007 Exception: coprocessor not available A008 Exception: double fault A009 Exception: coprocessor segment overrun Edition One XC1000 Service...
Page 801 CRC error in transmitted control packet B00B CRC error in received control packet B00C SBI DMA byte count is MAX_SBI_DMA B00D SBI DMA not allowed at present B00E SBI DMA error, alf not 0, but byte count not 0 XC1000 Service Edition One...
Page 802 Motor control option is not enabled (buf=drive stat) E107* Aborted seek command is being processed anyway E108* Disk DMA size >65k E110* DMA buffer not double-word aligned * Reported in CD status codes that can be corrected in the field. Edition One XC1000 Service...
Page 803 Drive should be ready but is not E611 Received a reset request as response from ESDIC Drive I/O errors (retries take place) EFFF For testing ERRHAND * Reported in CD status codes that can be corrected in the field. XC1000 Service Edition One...
Page 804 EPROM COMPATIBILITY As software revisions are made, EPROM changes can also occur. Before performing a software upgrade on a XC1000, use Table E-1 to determine the required EPROMs and hardware necessary for the upgrade. Sometimes software upgrades require new hardware. Verify that the existing hardware is compatible with the new software.
Page 805 High: U10V P/N 039–1401–003, Rev 9314 7259 NSR indicates a Non-Standby-Redundant XC1000; SR indicates a Standby-Redundant XC1000. Nonprotected-mode software release preceding the Release 1 protected-mode software. Obsolete. The C20 CPU P/N 244–2053–012 or –025 is required with the F20 file card P/N 244–2054–011 and the monitor–5 card P/N 244–2030–005.
Page 806 188 EPROM P/N 039–1408–001, Rev 9203 172A NSR indicates a Non-Standby-Redundant XC1000; SR indicates a Standby-Redundant XC1000. Nonprotected-mode software release preceding the Release 1 protected-mode software. Obsolete. The C20 CPU P/N 244–2053–012 or –025 is required with the F20 file card P/N 244–2054–011 and the monitor–5 card P/N 244–2030–005.
Page 807 F.1 IMPORTANT CONSIDERATIONS Octel Communications Corporation provides information about peripheral equipment as a service to its customers. Octel supports remote access for online upgrades but does not endorse specific modem brands, except the Hayes ULTRA 96. Octel does not provide service for peripheral equipment unless that equipment was bought from Octel.
Page 808 From the SMT connected to the voice processor, log into the voice processor using the system-manager password. b. From the Main Menu, type 6 and press Return to select the Dialing and Serial Channel Parameters menu. Release 4.X, Update A XC1000 Service...
Page 809 SMT, the channels are configured properly and are operational. If the Active Type is blank but the Stored Type is SMT, you did not perform the reboot process properly, and you must reboot the voice processor again. XC1000 Service Release 4.X, Update A...
Page 810 B16 B1 B41 B60 E1 L2 M1 N1 P Q0 V1 W1 X4 Y0 &A0 &C1 &D2 &G0 &J0 &K3 &Q5 &R0 &S0 &T4 &U0 &X0 S00:001 S02:043 S06:002 S07:050 S08:002 S09:006 S10:014 S11:095 S12:050 S18:000 S25:005 S26:001 S36:007 S37:009 S38:020 S44:003 S46:002 S48:007 S49:008 S50:016 S97:030 S108:002 S109:062 S110:002 Figure F-2. PC Modem Configuration. Release 4.X, Update A XC1000 Service...
Page 811: Gloss
Amphenol connectors. 25-pair (50-pin) connectors attached to the cables used to connect XC1000 ports to the switch’s main-distribution frame. AMT (address-mapping table). Tables in the XC1000 database used to convert mailbox numbers into internal user records. Analog. Information in the form of continuously varying physical quantities. See also Digital.
Page 812 Attendant. Person who assists callers to the XC1000. Callers can be forwarded to an attendant upon request or they can wait for assistance.
Page 813 Boot table. Table on each system drive that contains drive-specific information. This information is written to the boot table when the drive is formatted at Octel Communications and cannot be altered. Offset 00 of the primary file-card status reports any discrepancy found by the system file card while reading the install and boot tables on each system drive.
Page 814 The geographic area served by the provider or providers is divided into cells, which can be no larger than a few city blocks. Mobile telephone calls are “handed off” from one cell to another by a master computer. Central office. See CO. Gloss-4 Edition One XC1000 Service...
Page 815 CIP (compact integration protocol). An Octel-proprietary protocol used by the optional ACP feature to communicate with the voice processor. CI (critical-indicator) channel. A one-way interface that provides circuitry to connect the XC1000 to a Switching Control Center, where alarm conditions can be visually displayed. Class of service. See COS.
Page 816 Data-entry field. See Field. Data-link integration. Data-link integration uses data-link, or RS-232, ports to transport call data to and from the XC1000. RS-232 integration is a set of standards specifying various electrical and mechanical interface characteristics. Data-link ports. A data-link port supports RS-232 integration. RS-232 integration is a set of standards specifying various electrical and mechanical interface characteristics.
Page 817 ON and those that are OFF determines the configuration. Direct connection. A physical communication link that is permanently connected, used for data communication. The physical link usually cannot be longer than 50 feet. See also Remote Connection. XC1000 Service Edition One Gloss-7...
Page 818 ECP (Enhanced Call Processing). Software feature that allows the voice processor to route calls to extensions on the PBX or Centrex or to other voice processor mail- boxes. The routing does not require operator assistance. Gloss-8 Edition One XC1000 Service...
Page 819 Erasable, programmable, read-only memory. See EPROM. Escalation procedure. The procedure used by Octel Communications when service personnel arrive at a customer site or begin remote diagnostics. The escalation procedure stipulates maximum time limits between escalation levels. There are two escalation processes, depending on whether the problem is considered major or minor maintenance.
Page 820 See also Soft disk errors. Hardware. The physical equipment and components in a voice processor. HDA (head/disk assembly). An airtight assembly consisting of a disk pack and read/write heads, used in a Winchester disk. Gloss-10 Edition One XC1000 Service...
Page 821 (2500 set) or a tie-line (E&M) appearance. In-band signaling. Signaling made up of tones that are carried within the voice-frequency band and are carried along the same channel as the voice path. Information Center mailbox. See ICMB. XC1000 Service Edition One Gloss-11...
Page 822 IPL (initial program load). (1) The process of loading the first program into the XC1000 memory during initialization. (2) The portions of software used to boot the system. IPL1 is in the EPROM on the CPU; IPL2 is on the system drives.
Page 823 Line card. See DLC. Line-card slot. A position in the XC1000 card cage where a DLC is inserted. Link. (1) Process of connecting two or more devices or voice processors. (2) Connection between specific stages within the same switching system.
Page 824 Also used on the scanner board for connecting a remote system manager terminal to the voice processor CPU. Most-significant digit. The leftmost, non-zero digit. Gloss-14 Edition One XC1000 Service...
Page 825 GLOSSARY M–O MTA (multiple terminal access). A feature in XC1000 that uses a port box to connect administrator terminals to the voice processor. MTA allows up to six administrator terminals to access maintenance and administration menus simultaneously from a single voice processor. Multiple terminal access requires the port box, a PC, and software that supports the MTA feature.
Page 826 PCM (pulse code modulation). Method of sampling information signals at regular intervals and transmitting the samples as a series of pulses in coded form, each of which represents the amplitude of the information signal at that time. Gloss-16 Edition One XC1000 Service...
Page 827 Port group. A functional block of ports. Port-group designations allow a selective return to an attendant when a subscriber or outside caller requires help. Port groups are used in statistical reports. XC1000 Service Edition One Gloss-17...
Page 828 Random access memory (RAM). See RAM. RDAC (remote, diagnostic, administrative center). An external terminal connected to a voice processor used to troubleshoot the system. The connection includes modems for remote access by Octel service engineers. Read-only memory. See ROM. Real time.
Page 829 Ringback tone. Standard tone indicating that the telephone dialed is ringing. Ring-no-answer. See RNA. RMA (return material authorization) number. Assigned by Octel to customers for all parts and products being returned to Octel Communications. An RMA tag must accompany all returned parts.
Page 830 SIMMs. Memory chips on XC1000’s CPU. 4-MB memory chips can replace 1-MB chips to provide more memory, allowing the standby-redundancy feature to work. Simplified Message Desk Interface. See SMDI.
Page 831 Standby redundancy. An optional hardware/software feature that allows a dual-cabinet XC1000 to recover from a failure of a CPU or file cards by maintaining two complete sets of these cards. Startup. Process of bringing the voice processor into operation from a totally inoperative condition.
Page 832 A voice-processor access number can also refer to a business line connected to a voice processor scanner-board modem. System drive. Octel voice-processing products use disk drives to store and retrieve data. System-operating software is stored on system drives. Messages are stored on message drives.
Page 833 TICs (telephone interface cards). Located in the voice processor card cage, TICs are FCC-approved logic cards that allow the voice processor to interface to the public network or to a PBX or Centrex. XC1000 contains two types of TICs: analog TICs and digital TICs.
Page 834 CO and XC1000 signal ends need a –48 Vdc signaling battery to function. Type V signaling is mainly used in Europe, but can be found in Canada. It is rarely found in the United States.
Page 835 In voice processing, the telephone is the entry point to the system. Voice-processing application. See Application. Voice processor. A general term that refers to the XC1000 multiple-applications platform. See also XC1000. W, X, Y, Z Winchester disk drive.
Page 836: Index
TICs or PTICs, 2-15 through 2-18, 3-21 through 3-23 00 status code 500D Data Module, X.25 connection to file card, 6-13, 6-14 XC1000, 2-21, 2-22 status log, 7-9, 7-10 700/43 terminal 03 status code see HP 700/43 terminal; Remote Diagnostic file card, 6-14 Administrative Center (RDAC);...
Page 837 6-27 clearing, 5-5 remote-alarm-relay buzzer pattern, described, 5-4 through 5-6, 6-1 6-33 disabling remote alarms, 10-11 software alarms, 5-5 distribution-board configuration, 3-40, switching-control-center system (SCCS) 3-44, 10-30 interface, 6-37 distribution-board connections, 3-24, 3-25 thresholds, 5-5 Index-2 Edition One XC1000 Service...
Page 838 7-55, 7-56 Analog TICs, types of, 10-16 Backing up the system drive, 5-7 through 5-9 Angle brackets, 3-15 Release 1.55 upgrade, 12-7, 12-8 Antistatic precautions, 2-4, 3-2, 5-15 Release 2.X upgrade, 13-7 through 13-9 XC1000 Service Edition One Index-3...
Page 839 6.3, 4-51 operating system loading, 4-26, 4-27 menu 6.4.1, 4-53, 12-22, 13-23 primary-file-card status, 4-24 menu 6.5, 4-55, 12-24, 13-25 starting the XC1000, 4-18 SMT/XC1000 communications, 4-11, system-status table (SST), 4-24 15-4, 15-5 terminal-type selection, 4-23 valid boot commands, 4-24...
Page 840 BSY LED, 11-9, 11-10 intercabinet signal cables, 3-12, 3-13 Buffers main distribution board, 3-24, 3-25 CDR buffer PC and XC1000 alarms, 5-5, 6-28 through 6-30 Release 3.02 FCP conversion, 14-20, 14-21 decreasing size, 16-39, 16-40 Release 3.02 online upgrade, 15-5, 15-6...
Page 841 10-4 through 10-13 overview, 7-7, 7-8 connectors, 8-3 repairing messages or phrases, 14-39, 14-40 described, 1-2 through 1-4 status codes F0 through F3, 7-32, 7-33 destination-card address in status log, system utilities, 9-2, 9-3, 9-19, 16-8 Index-6 Edition One XC1000 Service...
Page 842 16-39, 16-40 CIC (RDAC command), 6-35 resetting pointers, 9-25, 9-26, 16-32, 16-33 CDR Space Critical alarm, 5-5, 6-26, 6-28 Cleaning and inspecting the XC1000, 5-12 through 5-14 CDR Space Low alarm, 5-5, 6-29, 6-30 Clearance requirements, 2-2, 2-3...
Page 843 9-22, 9-23, 16-7, 16-8 see Cable connections; Cabling system-drive zero data to replacement requirements drive, 8-31 Control bus (CB) upgrading system drives, 9-27 see also CB IN messages; CB OUT messages Copy Messages utility (Release 3.0), 16-9 Index-8 Edition One XC1000 Service...
Page 844 4-49, 4-50, 12-18, 13-19 COPY SYSTEM DATA TABLES (copy-option SMT startup problems, 6-8 C), 9-22, 9-23 timeout alarm, 5-6, 6-22, 6-25 Copy System Data Tables utility (Release 3.0), 16-7, 16-8 CPU Baud Rate: field, 4-51, 12-20, 13-21 XC1000 Service Edition One Index-9...
Page 845 Cursor keys, 4-3 record-number conversions for Releases preceding Release 3.0, 16-35 CWD timeout alarm, 5-6, 6-22, 6-25 Data-link connections, 2-19, 2-20, 10-29 Data-module X.25 connection to XC1000, 2-21, 2-22 D1 CPU error on the busy-out controller, Data packet length, 4-11 11-10...
Page 846 Dialing Sequence for Private Network Calls: Digital TICs, 10-16 field, 4-46 Digit, hexadecimal, 7-2 Dialing sequences Digit Sequence for Direct Calls: field, 4-49 in-band integration, 4-48, 4-49 international calls, 4-45, 4-46 Digit Sequence for Forward: field, 4-49 XC1000 Service Edition One Index-11...
Page 847 (option G), 9-12, 9-13 Disk-controller board COMPUTE CHECK-SUM (option S), failure symptoms, 8-16 9-13 replacing, 8-16 through 8-22 described, 9-7, 9-8 addressing and terminating a drive, DISPLAY CB PACKET TRACE TABLE 8-23 (option P), 9-13 Index-12 Edition One XC1000 Service...
Page 848 8-23 making redundant testing the drive, 8-28, 8-29 Release 3.0 system utilities, 16-9 validity checks, 8-24 through 8-26 through 16-16 requirements, 1-7 Release 3.02 online upgrade, 15-18, 15-19 serial-number correction, 6-17, 6-18 XC1000 Service Edition One Index-13...
Page 849 15-9 through 15-13, 14-17 integration-link status, 4-57, 12-26, through 14-20 13-27 running Release 3.02 online upgrade from message blocks, 16-42, 16-43 diskettes, 15-20 record buffer, 9-11 Disk I/O adapter-board replacement, 8-15 status log, 16-45 Index-14 Edition One XC1000 Service...
Page 850 ^DT menu-access command, 9-3, 9-28, 16-1 Create Backup Drive, 16-4 through 16-6 Display Drive Info, 16-16 Dual-cabinet XC1000 Initialize Drive, 16-3, 16-4 see also XC1000 multiple-applications Make Drives Redundant Utilities, 16-9 platform through 16-16 front view, 10-1 Make Phrase Areas A and B...
Page 851 4-35, 4-36 menu 6.5.6, 4-57, 12-26, 13-27 port information, 4-38 through 4-40 Enter Integration Link to delete: field, 4-56, replacing cards 12-26, 13-26 after shutdown, 8-2 through 8-5 hot-plug, 8-5 through 8-8 Enter key, 4-4 Index-16 Edition One XC1000 Service...
Page 852 14-5, 14-6 assigning to ports, 4-39 upgrading EPROMs, 14-30 through number of digits, 4-31 14-32 XC1000 access number, 4-30 Release 3.02 requirements, 15-3, 15-4 Extension/Phone No. column (menu 4), 4-39 replacement, 8-9 through 8-11 Extension to Check SMDI Message Waiting:...
Page 853 FB status code, 7-47 hardware, 14-3 through 14-5 FCP conversion (Release 3.02), 14-1 through prerequisites, 14-1, 14-2 14-36 software, 14-6 through 14-8 connecting PC and XC1000, 14-20, 14-21 stages, 14-36 through 14-39 disabling ports, 14-8, 14-9 user-record availability calculation, 14-9, engineering bit 14-10...
Page 854 Release 2.X requirement, 13-2 prompts after completing, 4-35 Release 3.02 FCP conversion, 14-1 system manager information, 4-32 through 14-36 through 4-34 connecting PC and XC1000, 14-20, XC1000 information, 4-29 through 4-32 14-21 First-time-setup menu disabling engineering bit, 14-35 see Menu 0...
Page 855 Garbage Collect utility (Release 3.0), 16-26 through 16-28 clearing, 5-5 interpreting, 5-5, 5-6 Get Logical Address utility (Release 3.0), 16-41, 16-42 Header of status log, 7-2 through 7-4 Heat Get Physical Address utility (Release 3.0), 16-40, 16-41 see Temperature Index-20 Edition One XC1000 Service...
Page 856 3-45, 3-46 Initialize System utility (Release 3.0) system manager terminal Drive Copy Utilities menu, 16-24, 16-25 communication parameters, 4-11 Miscellaneous Utilities menu, 16-33 through 4-15 Keyboard menu, 4-14, 4-15 Initializing disk drives, 9-6, 9-7, 16-3, 16-4 XC1000 Service Edition One Index-21...
Page 857 Input/output request block (IORB) remote diagnostics (RDAC) terminal, peripheral address, 7-5 3-45, 3-46 safety issues, 3-1 through 3-4 Inspecting and cleaning the XC1000, 5-12 SMT installation, 3-28, 3-29 through 5-14 telephone-cable connections, 3-18 Inspecting the XC1000 equipment, 3-5, 3-6 through 3-24...
Page 858 (install-option S), 9-17, 9-18 IORB peripheral address, 7-5 Install Replacement Drive utility (Release 3.0), 16-20, 16-21 Install table for drives reading, 9-9, 9-10 Jumpers recovering, 9-15 disk-controller board, 8-21 serial-number locations, 6-18 E1 PTICs, 3-38 XC1000 Service Edition One Index-23...
Page 859 10-11 Link Name column logic card, 6-22, 6-31 menu 6.5.4, 4-56, 12-26, 13-26 monitor card menu 6.5.5, 4-57, 12-26, 13-27 described, 6-22, 10-10, 10-11 illustrated, 6-23 Link Name: field, 4-55, 12-23, 12-24, 13-25 Index-24 Edition One XC1000 Service...
Page 860 CPU serial channels and physical EPROM replacement, 8-9 through 8-11 connectors, 4-49, 4-50, 12-18, 13-19 data-link connections, 2-19, 2-20 Low-order nibble, 7-2 data-module X.25 connection to XC1000, L pager-dialing sequence code, 4-47 2-21, 2-22 described, 10-28 through 10-30 LTN (logical terminal number), 4-39...
Page 861 Received:, 4-30 Make Software Areas A and B Redundant Secondary System Manager:, 4-33 utility (Release 3.0), 16-10, 16-11 Time of Day to Refresh Message Make System Drives Redundant menu, Waiting Indicators (if Applicable):, 16-12, 16-13 4-31 Index-26 Edition One XC1000 Service...
Page 862 4-45 4-43 “Flash” On-hook Time:, 4-44 Type of PBX or Centrex VPMOD is on:, 4-42 Pager Dialing Sequences:, 4-46 through 4-48 VPMOD Phone Number (include area code):, 4-42 “Pause” Time:, 4-44 illustrated, 4-42 illustrated, 4-44 XC1000 Service Edition One Index-27...
Page 863 (SMT), 13-19 through 13-21 resets, 4-57, 12-26, 13-26, 13-27 overview, 13-19, 13-20 reviews, 4-56, 12-26, 13-26 XC1000 CPU serial channels and physical status, 4-57, 12-26, 13-27 connectors, 4-49, 4-50, 12-18, 13-19 Release 1.55 upgrade, 12-23 through Menu 6.4.1, 4-52 through 4-54...
Page 864 Release 3.0 utility, 16-19, 16-20 Menu 13.8, 5-2, 5-3 returning XC1000 to normal operation, Menu 20 8-38, 16-20 illustrated, 16-2 taking XC1000 out of service, 16-19 overview, 16-1, 16-2 validity checks, 8-36 shock or vibration, 5-15 Menu Access Allowed this Terminal fields, storing, 5-15...
Page 865 16-33 Schedules to User Records (reformat-option 5), 13-15 Add Bad Sector to Bad Sector Table, 16-29, 16-30 Moving the XC1000, 3-7 Clear Bad Write Table, 16-30, 16-31 MSLU Enable/Disable Drive Read Only Mode, 16-31, 16-32 see Multiple SMDI link unit (MSLU)
Page 866 Numeric keys, 4-4 alarm-status menu interpretation, 5-5, audible-alarm configuration switches, 3-42, 3-43 O column (menu 4), 4-39, 4-40 connections, 2-19 through 2-21, 3-24, 3-25 Octel 500D Data Module, X.25 connection to described, 5-4, 6-29 XC1000, 2-21, 2-22 XC1000 Service Edition One Index-31...
Page 867 Online upgrade tool installation, 15-6 through 15-8 allowing, 4-39, 4-40 dialing sequence, 4-46 through 4-48 OOS alarms BBL-type pagers, 4-46 see Alarms; Out-of-service (OOS) alarms codes, 4-47, 4-48 OOS LED, 10-10, 10-11 Spectrum-type pagers, 4-46 Index-32 Edition One XC1000 Service...
Page 868 PCM (pulse-code-modulation) bus, 1-3 menu 6.4.1, 4-54, 12-23, 13-23 P column (menu 4), 4-39, 4-40 menu 6.5, 4-55, 12-24, 13-25 Personal computer SMT/XC1000 communications, 4-11 see PC Parity (Odd/Even): field PF4 key, 4-4 menu 6.4.1, 4-54, 12-23, 13-23 PFL LED, 11-13 menu 6.5, 4-55, 12-24, 13-25...
Page 869 8-40 replacing, 8-48 through 8-50 tools and materials required, 8-40 alarms, 5-6, 6-23, 6-26, 6-29, 6-31 Power-Supply Failure alarm, 5-6, 6-23, 6-26, connections 6-29 intercabinet, 3-13, 3-14 primary, 3-14 P pager-dialing sequence code, 4-47 Index-34 Edition One XC1000 Service...
Page 870 Private-network-call dialing sequence, 4-46 cable connections, 3-21 through 3-24 cabling requirements, 2-16 through 2-18 PRNnnn (RDAC command), 6-35 coaxial connection, 2-16, 2-18 Protocol for SMT/XC1000 communications, configuration, 3-38 through 3-40 4-11 described, 1-6, 10-23, 10-24 diagnostic jacks, 10-24, 10-25 Pt Gp column (menu 4), 4-40...
Page 871 Standby redundancy message blocks, 16-42, 16-43 message physical address, 16-44 Reformat-options menu, 9-30 through 9-38 phrase blocks, 16-43 accessing, 16-44 physical address, 16-40, 16-41 Check AMT vs. user records records, 16-36, 16-37 (reformat-option 11), 9-37, 9-38 Index-36 Edition One XC1000 Service...
Page 872 XC1000 to service, 13-38 flowchart, 12-1 software upgrade, 13-34 through garbage collect, 12-5 through 12-7 13-36 hardware upgrade, 12-8 through 12-13 take XC1000 out of service, 13-32 overview, 12-1 validity checks, 13-29, 13-30, 13-36, returning XC1000 to service, 12-27 13-37 XC1000 Service...
Page 873 Get Physical Address, 16-40, 16-41 Release 3.02 FCP conversion, 14-1 through overview, 16-34 14-36 Read Datafile Record, 16-35, 16-36 connecting PC and XC1000, 14-20, 14-21 record-number conversions for Releases disabling ports, 14-8, 14-9 preceding Release 3.0, 16-35 Display Status Log utility, 16-45...
Page 874 J25 pins, 2-20, 2-21, 6-33 15-24 voltage ratings, 6-34 automatic upgrade, 15-13 through 15-17 Remote Diagnostic Administrative Center connecting PC and XC1000, 15-5, 15-6 (RDAC), 6-34 through 6-36 engineering bit automatic dialup, 6-34, 6-35 disabling, 15-18 call status indicators, 6-34, 6-35...
Page 875 8-40 disk-drive-bus-terminator board, 8-62 side-cover replacement, 8-71 through 8-65 SMT replacement, 8-71 disk-drive-shelf backplane, 8-65 XC1000 shutdown, 8-1 through 8-67 REPLACE DRIVE (copy-option K), 9-26, 9-27 main-backplane cover, 8-67 through 8-70 overview, 8-55 Replace Message Drive utility (Release 3.0),...
Page 876 Select UPG menu, 14-19, 14-20 Setup-mode screen, 4-11 SEL LED, 6-6, 6-32, 10-31 Shipping crates Sender ID Used for Telephone-Answering see Crates Messages: field, 4-43 Shock to disk drives, 5-15 Sending information on screen to XC1000, Shock-watch indicator, 3-5 XC1000 Service Edition One Index-41...
Page 877 Shutdown alarm for SMT, 5-6, 6-23, 6-24, Software 6-25 see also Operating system; Release 1.55 upgrade; Release 2.X upgrade; Shutting down the XC1000, 8-1 Release 3.0 system utilities; Release 3.02 online upgrade; Release 3.02 Side-cover replacement, 8-71 FCP conversion; System utilities...
Page 878 6-20, 6-21 SMT initialization, 4-1 through 4-18 load-application test, 6-21 startup diagnostics, 4-18 through 4-27 SST loading, 6-19 verifying XC1000 operation, 4-57 through preliminary fault isolation, 6-2 through 4-59 power-source problems, 6-2, 6-3 Startup diagnostics, 4-18 through 4-27 power to disk drives and cooling fans, see also Startup fault isolation;...
Page 879 72 status code, 7-17 through 7-20 Storing disk drives, 5-15 75 status code, 7-20 through 7-22 Switch 84 status code, 7-22 call flow with XC1000, 1-4, 10-33 through 86 status code, 7-23, 7-24 10-35 90 status code, 7-24 distance of XC1000 from, 2-2, 2-3 98 status code, 7-24 through 7-26 integrated vs.
Page 880 4-18 installing replacement drive, 16-20, Fujitsu DL1200 printer parameters, 16-21 4-5 through 4-8 taking XC1000 out of service, 16-17 keyboard usage, 4-2 through 4-5 testing new drive, 16-18, 16-19 Okidata ML320 printer parameters, shock or vibration, 5-15 4-9 through 4-11...
Page 881 CPU diagnostic tests, 4-18 through UPGRADE SYSTEM DRIVE 4-21 (copy-option U), 9-27 file-card status, 4-21 through 4-23 VERIFY DRIVE FOR INTEGRITY starting the XC1000, 4-18 (copy-option V), 9-27, 9-28 terminal-type selection, 4-23 Datafile Utilities (Release 3.0), 16-34 startup problems, 6-6 through 6-9 through 16-42...
Page 882 16-44 16-25 Display Message Blocks, 16-42, 16-43 Drive Replacement Utilities, 16-17 Display Phrase Blocks, 16-43 through 16-21 Message Id to Physical Address, 16-44 Drive Verify Utilities, 16-33, 16-34 overview, 16-42 Message Utilities, 16-42 through 16-44 XC1000 Service Edition One Index-47...
Page 883 3-20, 3-21 cabling requirements cabling requirements, 2-10, 2-14, 2-15 ATIC, 2-9 through 2-12 DID TIC, 2-9 through 2-12 channels for each cable to XC1000 ports, E&M TIC, 2-12 through 2-14 2-15 E1 TIC, 2-15, 2-16, 2-17 configuration, 3-34, 3-35...
Page 884 Telephone numbers CPU diagnostic tests, 4-18 through 4-21, see also Extension numbers company, 4-29 data-bus direct memory access (DMA) XC1000 access number, 4-30 test, 4-26, 6-20 Teletype 4425 terminal diagnostic test jacks in TICs, 10-22, 10-24 see System manager terminal (SMT)
Page 885 6-22 through 6-31 preliminary fault isolation, 6-2 through described, 6-1, 6-22 LEDs, 6-22, 6-23, 6-31, 6-32 non-service-affecting (NSA) alarms, Turning off (shutting down) the XC1000, 8-1 6-29 through 6-31 out-of-service (OOS) alarms, 6-22 Turning on the system manager terminal, through 6-26...
Page 886 AMT vs. user records, 9-37, 9-38, 12-5, 13-5, 13-17, 13-30, 13-37, 14-13 software upgrade, 13-34 through 13-36 disk-drive repair and replacement, 8-24 take XC1000 out of service, 13-32 through 8-26 validity checks, 13-29, 13-30, 13-36, error codes, 7-26, 8-26 13-37 Release 1.55 upgrade, 12-3 through 12-5...
Page 887 Verifying XC1000 operation see also Testing printing screens, 4-59 SMT operation, 6-7 testing system operation, 4-58 X.25 data-module connection to XC1000, 2-21, 2-22 testing the printer, 4-57 verifying boot routine, 4-59 X.25 ports, 10-29 Verify Upgrade Files option (Release 3.02...
Page 888 5-11, records, 13-15 5-12 overview, 13-1 recommended frequency of tasks, 5-1 returning XC1000 to service, 13-28 reviewing alarm status and status log, software upgrade, 13-11 through 5-1 through 5-6 13-13 testing ports, 5-10...
Page 889 15-24 4-21 automatic upgrade, 15-13 through file-card status, 4-21 through 4-23 15-17 starting the XC1000, 4-18 connecting PC and XC1000, 15-5, 15-6 terminal-type selection, 4-23 disabling engineering bit, 15-18 updates (Release 2.X), 13-28 through enabling engineering bit, 15-4 13-38...

Octel XC1000 Service Manual

Table of Contents

Table of Contents

Introduction

Site Preparation

Chapter 2

Platform Installation

Chapter 3

Startup and Initialization

Chapter 4

Chapter 1

Troubleshooting

CHAPTER 6 Temperature-Sensor Connections

Status Log

Chapter 7

Repair and Replacement

Chapter 8

Optional Features

Chapter 11

Release 1.55 Upgrade Instructions

Chapter 12

Release 2.X Upgrade Instructions

Chapter 13

Release 3.02 Fcp Conversion Instructions

Chapter 14 Overview

15 Release 3.02

Chapter 15

Quick Links

Chapters

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Summary of Contents for Octel XC1000