Troubleshooting
heat up. This is normal and should not affect
your device's lifespan or performance.
Your device cannot connect to the
internet
• Ensure that you have entered valid
settings for your internet service provider.
• Ensure that you have activated the
wireless connection to your mobile
service provider and that the signal is not
obstructed.
• Ensure that you have entered the correct
user name and password.
You cannot find a Bluetooth-enabled
device
• Ensure that both devices have activated
the Bluetooth wireless feature.
• Ensure that the distance between the
devices is not more than 10 metres and
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that they are not separated by walls or
other obstacles.
• Ensure that the settings for each device
allow them to be visible to other devices.
• Ensure that both devices are compatible
with Bluetooth wireless technology.
• Ensure that the correct PIN has been
entered on both devices.
You cannot listen to music on a
remote Bluetooth headset
• Ensure that your device is connected to
the headset.
• Ensure that the music format you are
trying to listen to is supported by the
headset.
• Ensure that the distance between the
headset and device is not more than 10
metres and that they are not separated
by walls or other obstacles.