Snap-On Versus Edge User Manual
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Snap-On Versus Edge User Manual

Snap-On Versus Edge User Manual

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ZEEMS330A Rev. B

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Summary of Contents for Snap-On Versus Edge

  • Page 1: User Manual

    User Manual ZEEMS330A Rev. B...

  • Page 2: Legal Information

    Trademarks Snap-on, ShopStream Connect, SureTrack, Fast-Track Troubleshooter, ProDemand, ShopKey Pro and VERUS are trademarks registered in the United States and other countries of Snap-on Incorporated. All other marks are trademarks or registered trademarks of their respective holders. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Snap-on Incorporated is under license.

  • Page 3: Fcc Compliance Statement

    FCC Compliance Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 4: Important Information

    ***IMPORTANT INFORMATION*** Operating System (OS) ® Your VERUS Edge delivers exclusive coverage, more capabilities, superior performance and runs on a special ® ® version of the Microsoft Windows 7 operating system. DO NOT install another operating system on this diagnostic tool. The modification or installation of a different OS or OS version will damage the diagnostic tool and void its warranty.

  • Page 5: Safety Information

    Safety Information READ ALL INSTRUCTIONS For your own safety, the safety of others, and to prevent damage to the product and vehicles upon which it is used, it is important that all instructions and safety messages in this manual and the accompanying Important Safety Instructions manual be read and understood by all persons operating, or coming into contact with the product, before operating.

  • Page 6: Important Safety Instructions

    Safety Information Safety Signal Words Safety Signal Words All safety messages contain a safety signal word that indicates the level of the hazard. An icon, when present, gives a graphical description of the hazard. Safety Signal words are: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury to the operator or to bystanders.

  • Page 7: Table Of Contents

    Contents Safety Information ........................v Chapter 1: Using This Manual ....................1 Conventions..........................1 Bold Text ..........................1 Symbols ..........................1 Terminology ........................... 1 Notes and Important Messages ..................... 2 Procedures..........................2 Hyperlinks ..........................2 Tool Help..........................2 Chapter 2: Introduction......................3 Features and Specifications ......................
  • Page 8 Contents Scanner Screen Layout ....................... 27 Menu Options........................36 Scanner Operation ........................39 Vehicle Identification ......................39 Connecting the Scan Module ....................40 Vehicle System and Test Selection..................41 Stopping Communication and Exiting the Scanner ..............52 Chapter 5: Scan Module Operation ..................54 Overview.............................
  • Page 9 Contents Operations ..........................99 Starting the Scope and Multimeter..................99 Measurement Out of Range....................101 Scope and Multimeter Setup....................101 Chapter 9: Repair Information....................115 About ShopKey Pro ........................115 Chapter 10: TSB (Technical Service Bulletins)..............117 Chapter 11: Vehicle History Operations................122 Screen Layout ..........................
  • Page 10 Contents SureTrack Authorization Code ................... 154 SureTrack Account Registration ..................154 SureTrack Status Messages ....................155 SureTrack Log In ........................156 Using SureTrack in Scanner Mode................... 157 Common Replaced Parts Graph ..................158 Dashboard Feature Information ..................159 Starting SureTrack from the Home Screen ................161 Using the SureTrack Website....................

  • Page 11: Chapter 1 Using This Manual

    Using This Manual Chapter 1 This manual contains basic operating instructions and is structured in a manner to help you become familiar with your Diagnostic Tool features and perform basic operations. The illustrations in this manual are intended as reference only and may not depict actual screen results, information, functions or standard equipment.

  • Page 12: Notes And Important Messages

    Using This Manual Conventions 1.1.4 Notes and Important Messages The following messages are used. Note A note provides helpful information such as additional explanations, tips, and comments. Example: NOTE: For additional information refer to... Important Important indicates a situation which, if not avoided, may result in damage to the test equipment or vehicle.

  • Page 13: Chapter 2 Introduction

    Introduction Chapter 2 This chapter introduces the basic features of the Diagnostic Tool, including the control buttons, data ports, battery pack, and power sources. Your Diagnostic Tool is a specialized personal automotive diagnostic solution that combines information with test instrumentation to help you diagnose symptoms, codes, and complaints quickly and efficiently.
  • Page 14 Introduction Features and Specifications 1— Stylus Storage 2— Scope Module M4 (removable) 3— Camera Lens 4— Communication and Power Jacks Cover 5— Head Phone Jack 6— Micro uSD Card Slot 7— USB (universal serial bus) Jacks (2) 8— DC Power Supply Input Jack 9—...
  • Page 15 Introduction Features and Specifications Technical Specifications Item Description / Specification Touch Screen Capacitive Touch Panel 10.1 inch diagonal, TFT Color LCD Display 1280 x 800 resolution (WXGA) Processor Intel Quad Core N2930, 1.8GHz ® ® Operating System Microsoft Windows Embedded 7 Wi-Fi standard (802.11 b/g/n) Communications ®...
  • Page 16 Introduction Features and Specifications Built-in Stand The built-in stand extends from the back of the Diagnostic Tool to allow hands-free viewing. The stand clips into the Diagnostic Tool for storage and pivots out so the display is at a 45 degree angle when in use.

  • Page 17: Scope Module

    Introduction Features and Specifications 2.1.2 Scope Module 1— Auxiliary (DB9) Connector 2— Channel 4 Jack 3— Channel 3 Jack 4— Channel 2 Jack 5— Channel 1 Jack 6— Common (Ground) Jack 7— USB Jack (not shown - used for remote operation) Figure 2-3 Scope Module, removed from Diagnostic Tool...
  • Page 18 Introduction Features and Specifications Remote Operation If needed, the Scope Module (M4) can be removed from the Diagnostic Tool, then connected to the Diagnostic Tool with a USB cable. This increases the range of mobility for the Diagnostic Tool while monitoring signals on the test vehicle. Use the Type A/B USB cable, which is provided with your kit, to make the connection.

  • Page 19: Scan Module (Wireless)

    Introduction Features and Specifications 2.1.3 Scan Module (Wireless) 1— Data Cable Connector 2— Vehicle Power LED (green) 3— Communication Issue LED (red) 4— Bluetooth LED (green) 5— Memory Card Port (remove protective hand grip for access) 6— Universal Serial Bus (USB) Jack (remove protective hand grip for access) Figure 2-4 Scan Module...
  • Page 20 Introduction Features and Specifications Wireless Communication The Scan Module is a wireless communications device that transmits vehicle data to the Diagnostic Tool without a physical connection. A signal lost due to moving out of range automatically restores itself when the Diagnostic Tool is brought closer to the Scan Module. The Scanner sounds a tone when the signal is lost.

  • Page 21: Chapter 3: Basic Operation And Navigation

    Basic Operation and Chapter 3 Navigation This chapter describes the basic operation, and navigation of the Diagnostic Tool. 3.1 Turning On/Off, Sleep Mode and Emergency Shutdown The following sections describe how to turn the Diagnostic Tool on and off, use Sleep Mode and perform an emergency shutdown.

  • Page 22: Sleep Mode

    Basic Operation and Navigation Turning On/Off, Sleep Mode and Emergency Shutdown 3.1.3 Sleep Mode The Windows operating system uses Sleep Mode to conserve power by stopping all processes and turning off the display screen, while keeping the diagnostic tool on and your open applications active.

  • Page 23: Shortcut (S) Button

    Basic Operation and Navigation Shortcut (S) Button 3.2 Shortcut (S) Button The shortcut (S) button (Figure 3-1) located on the front of the diagnostic tool, and is a customizable button that can be set to perform various routine functions. Figure 3-1 NOTE: You can open the Shortcut menu at anytime by pressing and holding the Shortcut (S) button for 3 seconds.

  • Page 24: Configure Shortcut (S) Button

    3.2.2 Advanced (menu selection) The Advanced selection has no functionality under normal operating conditions, and should ONLY be selected when directed to do so, by Snap-on customer service. Selecting Advanced displays the advanced diagnostic system information screen. The system state information and functions are ONLY used during system troubleshooting, when requested by...

  • Page 25: Led Indicator

    Basic Operation and Navigation LED Indicator 3.3 LED Indicator The power button is backlit by an light emitting diode (LED) (see Figure 2-1 on page 3 location). The LED is used to indicate battery/power status and sleep mode activation. Table 3-3 Name Button Power Button / LED Indicator...
  • Page 26 Basic Operation and Navigation Basic Navigation Touch Screen Gestures This device uses common touch screen gesture motions (e.g. pinch-to-zoom, press and tap, pan and swipe). The terms used to describe the various gestures may vary (industry wide), however the general procedures and usage are similar for specific operations. Table 3-4 Common Gesture General Procedure...

  • Page 27: Starting The Shopstream Diagnostic Suite Program

    Basic Operation and Navigation Basic Navigation 3.4.2 Starting the ShopStream Diagnostic Suite Program The ShopStream Diagnostic Suite program is the main program which is used for all diagnostic functions. The ShopStream Diagnostic Suite program is automatically started when the Diagnostic Tool is turned on through the Windows “start up” folder function. After the program has started, the ShopStream Diagnostic Suite Home Screen displays, see Home Screen Layout page 17.

  • Page 28: Function Icons

    Basic Operation and Navigation Basic Navigation 3.4.4 Function Icons The Function Icons configure the Diagnostic Tool for the type of test to be performed. Table 3-5 page 18 gives brief descriptions of the available icons, which operations are available depends upon the individual configuration of your system.

  • Page 29: Toolbar

    Basic Operation and Navigation Basic Navigation Table 3-5 (table 2 of 2) Name Icon Description Opens the on-line help for the system. See Help Help Operations on page 145. Establishes and manages connections to peripheral devices, such as the Scan System Settings Module.
  • Page 30 Basic Operation and Navigation Basic Navigation Menu Options The Menu icon on the Toolbar at the base of the display screen opens a list of basic operations and features. The list of options varies depending upon which module, or tool function, is active. Selecting a menu item opens a submenu of choices, and some submenus also open an additional ...

  • Page 31: Windows Taskbar

    Basic Operation and Navigation Virtual Keyboard 3.4.6 Windows Taskbar The standard Windows taskbar displays program icons that are currently running or that you have pinned to the taskbar for quick access. Refer to Microsoft Windows 7 user documentation for additional information. Windows Taskbar Notification Area The notification area contains icons that provide active status and notifications of selected programs.
  • Page 32 Basic Operation and Navigation Virtual Keyboard Figure 3-6 Tools menu To learn more about the virtual keyboard, select Help Topics from the Tools menu to open the Windows Touch Keyboard help and support (Figure 3-7). Figure 3-7 Help window...

  • Page 33: Camera Operation

    Basic Operation and Navigation Camera Operation 3.6 Camera Operation 3.6.1 Operating the Camera Selecting Camera from the shortcut (S) button menu opens the camera application. The touch screen becomes the view finder and is also used for reviewing photographs that are taken. Icons on the touch screen are used to operate the camera.

  • Page 34: Viewing Pictures

    Basic Operation and Navigation Wi-Fi Setup Taking pictures: 1. Press the Shortcut (S) Button and choose Camera from the menu. 2. Focus the image to be captured in the view finder. 3. Press the Photo icon. The view finder now shows the captured picture. 4.

  • Page 35: Chapter 4 Scanner Function

    Scanner Function Chapter 4 The Scanner function allows your Diagnostic Tool to communicate with the electronic control modules (ECMs ) of the vehicle being serviced. This allows you to perform tests, view diagnostic trouble codes (DTCs), and view live data parameters from various vehicle systems such as the engine, transmission, antilock brake system (ABS) and more.

  • Page 36: Basic Operation And Navigation

    Scanner Function Basic Operation and Navigation 2. Select the Demonstration icon. A menu of demonstration choices now displays: US Domestic—contains actual data captured while driving a Chevrolet Tahoe. Look for – the throttle position (TP) sensor dropout while analyzing the data in Graphing mode. –...

  • Page 37: Scanner Screen Layout

    Scanner Function Basic Operation and Navigation 4.2.3 Scanner Screen Layout The Scanner screens typically include three sections (Figure 4-2): 1— Scanner Toolbar 2— Main Body 3— Lower Toolbar Figure 4-2 Scanner screen layout Scanner Toolbar The Scanner toolbar contains a number of icons that allow you to configure the displayed data and to exit.
  • Page 38 Scanner Function Basic Operation and Navigation Table 4-1 Scanner toolbar icons (sheet 2 of 2) Name Icon Description Saves a copy of the current frame of Save data that can be viewed using Data Manager. Opens a standard Windows Print Print dialog box for saving a print copy of the current frame of data.
  • Page 39 Scanner Function Basic Operation and Navigation Figure 4-3 Sample custom configuration screen Keep the following in mind when configuring a custom data list: – Gesture scroll if the list of parameters is longer than what is shown on the screen. –...
  • Page 40 Scanner Function Basic Operation and Navigation Alarm indicators now appear next to the selected parameters in the Data List (Figure 4-4). Figure 4-4 Sample alarm indicators NOTE: Alarms can only be set for certain parameters. If the Alarm List dialog box is empty, no parameters are available and alarms cannot be set.
  • Page 41 Scanner Function Basic Operation and Navigation Selecting either color option, Edit Plot Color or Edit Background Color opens a standard color selection dialog box. Select a color, then select OK to close the dialog box. The Show Grid icon is used to switch a background grid pattern on the data graphs on and off: •...
  • Page 42 Scanner Function Basic Operation and Navigation Save The Save icon is used to record movies of vehicle datastream values. Saved files can be helpful when trying to isolate an intermittent problem or to verify a repair during a road test. To save a movie: •...
  • Page 43 Scanner Function Basic Operation and Navigation If the Diagnostic Tool is connected to a printer, the current frame of data is printed. If the Diagnostic Tool is not connected to a printer, the frame of data is saved as an “XPS” file. A dialog box opens so that you can name the print file and specify the location that it is saved to, follow the on-screen instructions.
  • Page 44 Scanner Function Basic Operation and Navigation Sweep The Sweep option switches the sweep values, displayed below the data graphs, on and off (Figure 4-10). The dropdown menu closes once a selection is made. Figure 4-10 Sample data graph sweep Main Body The main body of the screen varies depending on the stage of operation.
  • Page 45 Scanner Function Basic Operation and Navigation Lower Toolbar Whenever communication is established with a vehicle, the Scanner continuously records data transmitted by the ECM in the data buffer. The toolbar below the main body of the screen contains the icons for navigating the buffered data and other options (Table 4-2).

  • Page 46: Menu Options

    Scanner Function Basic Operation and Navigation 4.2.4 Menu Options The Toolbar Menu icon at the base of the screen opens a menu near the top of the display. Figure 4-12 Sample Scanner Menu icon options The following Menu options are available: •...
  • Page 47 Scanner Function Basic Operation and Navigation Units Setup The units of measurement can be changed for temperature, vehicle speed, air pressure and other pressure readings. Choose between US customary or metric units of measure. To change the units setup: 1. Select Tools > Units Setup. The Measurement Units Setup dialog box opens.
  • Page 48 Scanner Function Basic Operation and Navigation User’s Manuals This option opens a menu of additional support documentation, such as vehicle communication software manuals, available to assist in your diagnosis. These manuals provide connection information, detailed test procedures, and other resource material for specific vehicles. Figure 4-14 Sample User’s Manuals menu Select Exit to close the Help module and return to the Scanner.

  • Page 49: Scanner Operation

    Scanner Function Scanner Operation 4.3 Scanner Operation The Scanner function has two main operation features: Scanner—allows communication with the vehicle ECMs to review DTCs, view parameter • data, and perform functional tests. • Fast-Track Troubleshooter—provides access to troubleshooting information from a database of experienced based information developed by master technicians.

  • Page 50: Connecting The Scan Module

    Scanner Function Scanner Operation 2. Select the manufacturer of the test vehicle from the list. A model year menu displays. NOTE: You can limit the number of manufacturers that appear on the list by selecting Configure Favorites from the toolbar. See Creating a Favorites List on page 77 for details.

  • Page 51: Vehicle System And Test Selection

    Scanner Function Scanner Operation 4.3.3 Vehicle System and Test Selection Selecting a vehicle system: 1. After the vehicle has been identified, a list of available systems for testing displays (Figure 4-17). Select a system to continue. Figure 4-17 Systems menu 2.
  • Page 52 Scanner Function Scanner Operation Main menu options vary slightly by year, make, and model. The main menu may include: Data Display— displays data parameter information from the vehicle electronic control • module (ECM). Selecting may open a submenu of viewing options. •...
  • Page 53 Scanner Function Scanner Operation Figure 4-19 Sample code list and SureTrack information Clear Codes The Scanner clears trouble codes from the ECM memory on some vehicles. If this function is not available on the test vehicle, Clear Codes does not appear as a menu option. To clear codes: 1.
  • Page 54 Scanner Function Scanner Operation 4. Select the virtual keyboard Return key once all the code characters are entered. Figure 4-20 Sample DTC Status entry field The DTC status report displays (Figure 4-21). Figure 4-21 Sample DTC status report 5. Select Exit to return to the DTC status entry screen. 6.
  • Page 55 Scanner Function Scanner Operation Data Display Depending upon the test vehicle, this selection may appear as Data, Data Display, Data Only, Data (No Codes), or something similar. All are similar. Selecting has one of the following results: • A submenu of data viewing choices displays. •...
  • Page 56 Scanner Function Scanner Operation Data Graphs Select the Graph icon to open a data graph for that parameter (Figure 4-23). Selecting a parameter for graph view moves it to the top of the list. Select the Graph icon again to close the graph for that parameter and return to a data list view.
  • Page 57 Scanner Function Scanner Operation To adjust the amount of data collected after a trigger: 1. Select the Properties icon on the Scanner toolbar to open the dialog box. 2. Highlight one of the Samples After Trigger options: 3. Select the Accept icon to close the dialog box. NOTE: You can also adjust the amount of data collected after a triggering event using the Properties icon on the Scanner toolbar.
  • Page 58 Scanner Function Scanner Operation Once all of the data is compiled, data collection pauses and the information is saved as a movie. A confirmation screen displays to let you know the name automatically assigned to the saved file and where to locate it. Figure 4-26 Sample saved movie confirmation screen 8.
  • Page 59 Scanner Function Scanner Operation Figure 4-27 Sample manual scale selection The dialog box closes and the parameter scale is now at the set values. Using Zoom The zoom options on the Data Buffer toolbar allow you to change the magnification level of the sweep when viewing data graphs.
  • Page 60 Scanner Function Scanner Operation Some toggle and variable control tests display functional test controls at the top of the screen with data stream information below (Figure 4-28). Figure 4-28 Sample functional test controls Functional test controls allow you manipulate the test signal as shown in Table 4-4. Table 4-4 Functional test control icons Name Icon...
  • Page 61 Scanner Function Scanner Operation Generic Functions The Generic Functions selection opens a menu of available OBD-II/EOBD functions on 1996 and newer vehicles. For additional information on generic functions refer to the Global OBD Vehicle Communications Software Manual. Menu options typically include: •...

  • Page 62: Stopping Communication And Exiting The Scanner

    Scanner Function Stopping Communication and Exiting the Scanner Certain live data parameter values display directly within the tip when performing Troubleshooter tests and procedures. A tip may also contain a hyperlink to a Troubleshooter Reference, another test or procedure, or a supplemental operation, such as Clear Codes. Hyperlinks are shown in blue, and selecting them opens the link.
  • Page 63 Scanner Function Stopping Communication and Exiting the Scanner To exit Scanner and disconnect from a vehicle: When disconnecting the Diagnostic Tool from the vehicle, make sure the Scanner software is not communicating with the vehicle. 1. From a codes or data display screen, select the Exit icon on the upper toolbar. Figure 4-30 Exit icon The screen goes to the codes or data menu.

  • Page 64: Chapter 5 Scan Module Operation

    Scan Module Operation Chapter 5 This chapter describes the connection, operation, troubleshooting and updating of the Scan Module. 5.1 Overview The Scan Module is a wireless device that is connected to the vehicle and transmits vehicle data to the diagnostic tool. The Scan Module operates on 12 or 24VDC vehicle power, supplied through the vehicle’s data link connector (DLC).

  • Page 65: Pairing The Scan Module

    Scan Module Operation Pairing The Scan Module 5.2 Pairing The Scan Module To use the Scan Module with the Scanner or OBD-II/EOBD functions, it must first be paired with the diagnostic tool. Pairing is the wireless connection (identification) process used to connect the Scan Module to your diagnostic tool.

  • Page 66: Checking Scan Module Paired Status

    Scan Module Operation Checking Scan Module Paired Status A search in progress message displays during the pairing procedure (Figure 5-3), the Paired Devices screen (Figure 5-4) displays once the procedure completes. Figure 5-3 Sample pairing in progress message 7. Select the Home icon on the Toolbar. 8.

  • Page 67: Data Cable Connection

    Scan Module Operation Data Cable Connection 5.4 Data Cable Connection To use the Scan Module for Scanner and OBD-II/EOBD testing, it must first be connected to the vehicle’s data link connector (DLC). Depending on the vehicle, the supplied DA-4 data cable may be used alone or may require optional adapters.

  • Page 68: Troubleshooting

    Scan Module Operation Troubleshooting 5.5 Troubleshooting The Scan Module is a wireless communications device that uses Bluetooth technology to transmit vehicle data to the diagnostic tool without a physical connection. The working range of the transmitter is about 30 feet (9.14 m). Scan Module operations can be impacted when signal interference, or some other condition, disrupts or impairs the wireless communication network.

  • Page 69: Checking Scan Module Hardware Status

    Scan Module Operation Troubleshooting 5.5.3 Checking Scan Module Hardware Status Verifying the Hardware Status is always the first step in troubleshooting a wireless connection issue. The Hardware Status indicators in the lower-right corner of the Home screen provide a quick reference to wireless operations.
  • Page 70 Scan Module Operation Troubleshooting 1— Vehicle Power—green LED, flashes during wireless communications 2— Communication—red LED, illuminates if there is a communications failure 3— Bluetooth—green LED, flashes during wireless communications Figure 5-6 Scan Module LEDs Each LED can be in one of three states; off, lit solid, or flashing. Interpret as follows: •...

  • Page 71: Recovery Procedure

    Scan Module Operation Troubleshooting 5.5.4 Recovery Procedure This is a quick and easy method that reestablishes connectivity between the diagnostic tool and the Scan Module in most instances. If bluetooth connectivity remains unavailable following recovery, use one of the alternate procedures to restart the system. NOTE: This product is intended to be used by professional technicians in a garage environment.
  • Page 72 Scan Module Operation Troubleshooting Figure 5-8 Scan Module USB jack, handgrip removed 3. Plug the small end of the USB cable into the USB jack on the Scan Module. 4. Plug the large end of the USB cable into a USB jack on the diagnostic tool. Scanner functionality should be restored immediately once the USB connection is complete.

  • Page 73: Updating Scan Module Firmware

    Scan Module Operation Updating Scan Module Firmware 5.6 Updating Scan Module Firmware The internal programming (firmware) of the Scan Module, may require periodic updates. Firmware updates increase the Scan Module’s diagnostic capabilities, typically by adding support for new tests, vehicles and enhanced applications to the vehicle databases. Scan Module firmware updates (when available) are delivered with diagnostic software updates/ upgrades.
  • Page 74 Scan Module Operation Updating Scan Module Firmware NOTE: When connected, the scan module USB connection status icon background color will change from gray to green. 1— Hinged cover 2— USB jack Figure 5-10 Scan Module USB jack 4. Select Scanner from the diagnostic tool Home screen. 5.
  • Page 75 Scan Module Operation Updating Scan Module Firmware A “successfully updated” message displays once the installation process is complete (Figure 5-12). Figure 5-12 Sample firmware update complete message 6. Select OK to close the message and return to Scanner operations. The Scan Module, now has the latest firmware update, is ready to use.

  • Page 76: Chapter 6 Obd Direct Operations

    OBD Direct Operations Chapter 6 This Home screen option allows you to access Generic OBD-II/EOBD Scanner tests without completing a vehicle identification. OBD Direct presents a quick way to check for diagnostic trouble codes (DTCs), isolate the cause of an illuminated malfunction indicator lamp (MIL), check monitor status prior to emissions certification testing, verify repairs, and perform a number of other services that are emissions-related.

  • Page 77: Obd Health Check

    OBD Direct Operations OBD Health Check 6.1 OBD Health Check The OBD Health Check offers a way to quickly check for and clear generic diagnostic trouble codes (DTCs) and to check readiness monitors. Selecting OBD Health Check opens a submenu of options (Figure 6-2).

  • Page 78: Global Obd Ii Clear Codes

    OBD Direct Operations OBD Health Check Pending Codes The purpose of this service is to enable the scan tool to obtain “pending” or maturing diagnostic trouble codes. These are codes whose setting conditions were met during the last drive cycle, but need to be met on two or more consecutive drive cycles before the DTC actually sets.

  • Page 79: Mil Status

    OBD Direct Operations OBD Diagnose 6.1.4 MIL Status This item is used to check the current condition of the malfunction indicator lamp (MIL). Additional information, such as which ECM commanded the MIL on and the distance driven while the MIL is on (if supported), can also be displayed.
  • Page 80 OBD Direct Operations OBD Diagnose A communications message that shows how many ECMs were detected, which ECM is communicating, and which communication protocol is being used displays (Figure 6-5). Figure 6-5 Sample communication message 3. Select Continue and a menu of available tests displays (Figure 6-6).
  • Page 81 OBD Direct Operations OBD Diagnose Readiness Monitors Use this menu item to check the status of the monitored system. If a monitored system is not supported, it is not displayed. Scroll, if needed, to view the entire list of monitors. Selecting Readiness Monitors opens a submenu with two choices: •...
  • Page 82 OBD Direct Operations OBD Diagnose ($04) Clear Emissions Related Data This item is used to clear all emission related diagnostic data such as, DTCs, freeze frame data, and test results from the memory of the selected ECM. ($05, 06, 07) Display Test param./Results This option opens a submenu of test parameters and test results from various sensors, monitor test results, and a record of DTCs detected during the last drive cycle.

  • Page 83: Connector Information

    OBD Direct Operations OBD Diagnose 6.2.2 Connector Information This option opens a database of vehicle diagnostic connector locations that includes most makes and models. To locate a vehicle diagnostic connector: 1. Select Connector Information from the System menu. 2. Select a manufacturer from the list presented. 3.

  • Page 84: Chapter 7 Guided Component Test Operations

    Guided Component Test Chapter 7 Operations The Guided Component Test software is a component-testing powerhouse, providing you with a robust diagnostic database for use with scopes and meters. It is like having access to a complete library of shop manuals for testing engine-management components, transmission sensors and components, and ABS systems.

  • Page 85: Menu Options, Guided Component Test

    • How To • Power User Tests • Snap-on Automotive Theory Features Benefits Selecting Features Benefits opens a menu page that includes: • 5-Minute Walk Thru With Demo Board—explains how to use the optional demonstration board to generate sample signals.
  • Page 86 • Theory And Operation—provides basic theory and operation information for related • components. Snap-on Automotive Theory Selecting the Snap-on Automotive Theory option provides you basic operation, theory and testing information on various systems such as: • Air Conditioning • Diesel Particulate Filters •...

  • Page 87: Creating A Favorites List

    Guided Component Test Operations Vehicle Identification 7.1.2 Creating a Favorites List Once a Guided Component Test database is loaded, a list of manufacturers displays. This list is often long and includes makes that are not frequently used. A toolbar at the top of the screen allows you to custom configure the manufacturer list to display only the makes you frequently service.

  • Page 88: Identifying A Test Vehicle

    Guided Component Test Operations Vehicle Identification NOTE: Manufacturers appear on the favorites list in the order in which they are selected. Therefore, if you select the makes you work on most frequently first, they will appear at the top of the list. 3.
  • Page 89 Guided Component Test Operations Vehicle Identification A list of tests available for the identified vehicle displays (Figure 7-4). Figure 7-4 Sample available tests list 8. Select FUEL INJECTION and a fuel injection component test menu displays (Figure 7-5). Figure 7-5 Sample available component tests list 9.

  • Page 90: Operations

    Guided Component Test Operations Operations 7.2 Operations The Guided Component Test software provides vehicle specific Guided Component Test procedures and information that aid in setting up scopes and meters. Once a test vehicle is identified, you can select a Guided Component Test from the list of available tests. For most selections two main choices are available on the component menu: 1.

  • Page 91: Tests

    Guided Component Test Operations Operations NOTE: An additional selection, such as front or rear for an oxygen sensor (O2S), may be required before advancing to the component information screen. The component information screen displays (Figure 7-6). Always Gesture sweep to view any additional information below what is visible. 4.
  • Page 92 Guided Component Test Operations Operations 3. Select a test option and the test screen displays (Figure 7-8). Figure 7-8 Sample Test screen 4. Gesture sweep to view any additional information. 5. Select Back at any time to return to the previous screen, or select Exit to return to the main component menu.
  • Page 93 Guided Component Test Operations Operations View Meter A Meter icon, which is only available in the Guided Component Test view meter mode, appears on the upper toolbar (Figure 7-9). Figure 7-9 Sample view meter window Three view meter options are available: 1.
  • Page 94 Guided Component Test Operations Operations Selecting the Close icon (red box with an X) when viewing the meter in a separate window closes the meter and returns you to the Guided Component Test screen. 3. Select the Meter icon a third time to close the separate window and return to the standard meter view as shown in Figure 7-9.

  • Page 95: Chapter 8 Scope And Multimeter Operations

    Scope and Multimeter Chapter 8 Operations The Scope Multimeter function provides all the tools needed for performing electrical and electronic circuit tests and for monitoring signals and circuit activity. The Scope Module easily separates from the Diagnostic Tool and connects with a USB cable so that test results can be remotely monitored as you perform other tasks.
  • Page 96 Scope and Multimeter Operations Using the Scope Module Remotely NOTE: If the Scope Module: ○ Is undocked from the Diagnostic Tool when it is on, or ○ Is exposed to a electro static discharge (ESD) while it is being used remotely the following will occur: •...

  • Page 97: M4 Scope Module Pairing

    Scope and Multimeter Operations M4 Scope Module Pairing 8.2 M4 Scope Module Pairing When the M4 Scope Module is connected either by USB cable or in it’s docking station on the rear of the diagnostic tool, it automatically pairs with the diagnostic tool using the USB connection. To check the paired status of the M4 Scope Module: 1.

  • Page 98: Getting Started

    Scope and Multimeter Operations Getting Started 8.3 Getting Started The Scope and Multimeter module enables the following functions: Lab Scope • Ignition Scope • Graphing Multimeter • • Digital Multimeter 8.3.1 Capabilities The following tables detail the software and hardware capabilities. Table 8-1 Scope Function Range...

  • Page 99: Leads, Probes And Adapters

    Scope and Multimeter Operations Getting Started Table 8-2 Graphing Multimeter (part 2 of 2) Function Range Accuracy/Comments Ohms 40 Ohm–4 MOhm Fixed scales Connect Low amp Probe (+) to Ch. 1 20A scale (100mV/Amp) (yellow banana jack) and (–) to GND input Low Amp Probe 40A scale (10mV/Amp) (black banana jack).
  • Page 100 Scope and Multimeter Operations Getting Started Channel 1 Lead Figure 8-4 Yellow Channel 1 Lead The shielded yellow lead is used for Channel 1 (Figure 8-4) and other channel connections that need additional grounding. The lead color matches the color of socket 1 on the Scope Module and the color of trace 1 on the test screens.
  • Page 101 Scope and Multimeter Operations Getting Started The non-shielded red lead (Figure 8-7) is used for either Channel 4 or Digital Meter plus (+). The lead color matches the color of socket 4 on the Scope Module, as well as the color of trace 4 on the test screen.

  • Page 102: Menu Options, Scope Multimeter

    Scope and Multimeter Operations Getting Started The optional Secondary Ignition Clip-on Wire Adapter (Figure 8-11) connects the Secondary Coil Adapter lead to a secondary ignition lead on the vehicle to display ignition patterns. Inductive RPM Pickup Adapter (optional) Figure 8-12 Inductive RPM Pickup adapter The optional Inductive RPM Pickup adapter (Figure 8-12) connects to the scope auxiliary...
  • Page 103 Scope and Multimeter Operations Getting Started – Save Single Frame—saves a recording of the current screen. Save All Frames—saves a recording of the current screen plus all the data in the buffer. – Print—opens a standard Windows Print dialog box for printing the current screen. •...

  • Page 104: Navigation

    Scope and Multimeter Operations Navigation 8.4 Navigation The following section describes how to navigate the screen interface. 8.4.1 Screen Layout The screens typically include the following sections (Figure 8-14): • Scope Multimeter Toolbar—allows you to configure the tool for the type of test and to adjust the settings for each channel, or trace.
  • Page 105 Scope and Multimeter Operations Navigation Scope Multimeter Toolbar The Scope Multimeter toolbar is used to set up the tool for testing and to configure the settings for each trace. Table 8-4 on page 95 gives brief descriptions of the control icons on the toolbar: Table 8-4 Scope Multimeter toolbar icons Name Icon...
  • Page 106 Scope and Multimeter Operations Navigation Trace Details The Trace Details section displayed at the base of the screen can be used to quickly adjust settings for capturing the trace. The Trace details are accessed using either the Data icon on the upper toolbar or the Touch and Grow icon on the Playback toolbar.
  • Page 107 Scope and Multimeter Operations Navigation The following trace adjustments and settings are available: • Profile—switches the trace for the selected channel on and off. Channel—opens a dialog box that allows you to configure the trace setup (see Trace Controls • on page 101 for details).

  • Page 108: Making Selections

    Scope and Multimeter Operations Navigation Table 8-5 Data buffer toolbar icons (part 2 of 2) Name Icon Description Stop Stops recording data Record Begins recording data Plays the data recording in a continuous loop at Play Recording actual speed Forward 1 Frame Moves to the next frame in the recorded data Step Forward Moves to the next point in the recorded data...

  • Page 109: Operations

    Scope and Multimeter Operations Operations 8.5 Operations This section describes configuring the scope or meter and performing tests. 8.5.1 Starting the Scope and Multimeter Use the following procedure to set up the scope multimeter for performing tests. To start the scope multimeter: 1.
  • Page 110 Scope and Multimeter Operations Operations Ignition Scope Options The following options are available for testing: Parade • Cylinder • Raster • • Superimposed • Single Cylinder Ignition Graphing Options The following options are available for testing: 4 Channel Graphing • Volts DC •...

  • Page 111: Measurement Out Of Range

    Scope and Multimeter Operations Operations 8.5.2 Measurement Out of Range A group of arrows display when a measurement is out of range for the scale selected: • Arrows pointing UP—measurement over maximum range • Arrows pointing DOWN—measurement under minimum range Voltage measurements also display arrows in place of live values when the voltage exceeds the input rating of the meter.
  • Page 112 Scope and Multimeter Operations Operations 1— Trace tabs 2— Trace Probe icon 3— Trace Scale icon 4— Trace characteristics check boxes 5— Auto Find icon 6— Baseline position 7— Back icon 8— Exit icon Figure 8-17 Traces dialog box 4. Select the Trace Probe icon to open the menu. 5.
  • Page 113 Scope and Multimeter Operations Operations Sweep Controls Sweep is the amount of time represented by the screen, or the horizontal scale of the display. To adjust Sweep controls: 1. Select Setup from the Scope Multimeter toolbar. The Scope Multimeter Preferences dialog box opens. 2.
  • Page 114 Scope and Multimeter Operations Operations Trigger Controls Triggering allows you to set the scope so that it only begins displaying a trace once predetermined signal conditions, or triggers, are met. The trigger point is indicated by a plus sign (+) on the scope grid.
  • Page 115 Scope and Multimeter Operations Operations 6— Select Back to return to the Preferences dialog box, or select Exit to close the dialog box and return to the scope. Figure 8-19 Trigger controls View Controls Use the view controls to set display attributes. To adjust view controls: 1.
  • Page 116 Scope and Multimeter Operations Operations The following options are available from the Display dialog box: • Show RPM—adds an engine speed field at the top of the screen (Figure 8-21). Figure 8-21 Sample Show RPM selected Show Digital KV—available only in ignition scope, displays digital kilovolt readings, rather •...
  • Page 117 Scope and Multimeter Operations Operations • Show Grid—switches grid lines on the screen off and on (Figure 8-23). Figure 8-23 Sample grid selected • Invert Colors—switches the screen background to white. Layout Settings The selected radio knob on the Layout dialog box shows which setting is active. Use your finger or the stylus to switch between settings: 1 window—shows all traces on the same screen (Figure...
  • Page 118 Scope and Multimeter Operations Operations Figure 8-25 Sample 2 Windows vertical display Figure 8-26 Sample 3 Windows display...
  • Page 119 Scope and Multimeter Operations Operations Unit Setup The Unit Setup dialog box allows you to switch between Full Scale or Per Division settings for the trace setup and the display settings. Selecting Full Scale configures the units to the full viewing area of the screen, while Per Division adjusts the units to a single division (one tenth) of the screen.
  • Page 120 Scope and Multimeter Operations Operations Units Selecting Units opens the Setup dialog box. The units of measurement can be changed between US customary or metric. The selected radio knobs on the Setup dialog box show which settings are active (Figure 8-28).
  • Page 121 Scope and Multimeter Operations Operations Snapshot The Snapshot tab of the Setup dialog box opens a window that allows you to select how much data is captured after a snapshot is triggered (Figure 8-29). Available selections, which range from ten to ninety percent in ten-percent increments, are shown as icons with the current setting highlighted.
  • Page 122 Scope and Multimeter Operations Operations To setup Ignition tests 1. Select the Setup icon to open the Setup dialog box. 2. Select the Ignition tab of the dialog box. 3. Highlight the ignition system for the test vehicle in the “Type” field: –...
  • Page 123 Scope and Multimeter Operations Operations Figure 8-31 Cursor controls Cursor 1, the top slider and arrows, is the left-hand cursor on the screen. Cursor 2, the lower set of controls, is the right-hand cursor on the screen. Drag the slider or select the arrows to position the cursors.
  • Page 124 Scope and Multimeter Operations Operations Once a configuration is saved, it becomes available as a preset. Files are saved to the Scope Multimeter Data Folder and can be retrieved through the Data Manager. Print Controls Selecting Print from the toolbar opens a standard Windows Print dialog box set up to print the current screen.

  • Page 125: Chapter 9: Repair Information

    OEM repair, estimating, maintenance, and real-world experience-based information to help you efficiently and accurately perform repairs. Contact your Snap-on representative to learn more about these services or visit the following web pages: •...
  • Page 126 Repair Information About ShopKey Pro • Maintenance—The maintenance schedules are straightforward so anyone in the shop can sell services and grow a profitable maintenance business. You get lifetime service schedules, procedures, specifications; and a unique component locator tab shows exactly where to begin the maintenance procedure.

  • Page 127: Chapter 10 Tsb (Technical Service Bulletins)

    TSB (Technical Service Chapter 10 Bulletins) The TSB (Technical Service Bulletins) function can provide the following (if available) for the identified vehicle: • Original Equipment Manufacturer (OEM) Technical Service Bulletins, Recalls and Campaigns National Highway Traffic and Safety Administration (NHTSA) recalls •...
  • Page 128 TSB (Technical Service Bulletins) Accessing TSBs (vehicle not identified or to change a vehicle): If a vehicle has not been identified or you need to find TSBs for a different vehicle from the one that is identified, use the following procedure. 1.
  • Page 129 TSB (Technical Service Bulletins) Using the TSB function: Available information (e.g. Technical Service Bulletins and recalls) is displayed in a list (Figure 10-3). Recalls and other safety related documents are typically displayed at the top of the list by category. TSBs and other service related information are categorized by system and components.
  • Page 130 TSB (Technical Service Bulletins) 2. Select a link to display service information (Figure 10-5). Use the scrollbar to view all the contents of the window. Selecting Print, displays the contents in a print preview window (Figure 10-6). Figure 10-5 Typical - TSB display window Typical TSB information may include: –...
  • Page 131 TSB (Technical Service Bulletins) Creating a favorites list: 1. From the Vehicle Manufacturer selection window, select Configure Favorites from the menu. The vehicle manufactures selection window opens (Figure 10-7). 2. Select (highlight) the vehicle manufactures to include in your custom list. 3.

  • Page 132: Chapter 11 Vehicle History Operations

    Vehicle History Operations Chapter 11 Vehicle History refers to any work in progress, such as a repair order, estimate or invoice, that has customer, vehicle, and repair information for a vehicle in your shop. The Vehicle History is the starting point for using the diagnostic tool. The Scanner and Guided Component Test software gets vehicle information from the Vehicle History, and can only start after a Vehicle History is opened.

  • Page 133: Vehicle History Main Body

    Vehicle History Operations Screen Layout 11.1.1 Vehicle History Main Body The main body of the screen lists all of the available Vehicle History items. By default, items are shown in the order in which they are entered. However, you can resort them by any of the categories shown as column headings.
  • Page 134 Vehicle History Operations Screen Layout Activate Use this icon to load an existing vehicle history when servicing a vehicle that you have previously worked on. The diagnostic tool uses the identification characteristics stored in the vehicle history to load the correct database, so there is no need to identify the test vehicle. To activate a vehicle: 1.
  • Page 135 Vehicle History Operations Screen Layout NOTE: The virtual keyboard automatically opens the first time you select within one of the data fields. 3. Use the virtual keyboard to enter information in the data fields. 4. Select Save & Close on the toolbar to save the changes you made and return to the Vehicle History screen.
  • Page 136 Vehicle History Operations Screen Layout 4. Select Search twice. The first tap closes the keyboard, the second tap starts the search. The display returns to the Vehicle History screen with only the records fitting the search criteria showing. 5. Select Show All on the toolbar to restore the complete Vehicle History list. Settings Use Settings to determine which categories of information display in the main body of the Vehicle History screen.

  • Page 137: Chapter 12 Data Manager Operations

    Data Manager Operations Chapter 12 The Data Manager is used to store, sort, and review saved files. Most operations are controlled through the toolbar. 12.1 Screen Layout Select Data Manager on the Module toolbar to open the file system. Use the toolbar at the top of the screen to navigate through the data.

  • Page 138: Navigation

    Data Manager Operations Navigation 12.2 Navigation Use the toolbar icons as shown in the table below to navigate through the Data Manager: Table 12-1 Data Manager toolbar icons Name Icon Description My Data Returns to the Data Manager main screen. Moves the items displayed in the folders panel up one level in the file structure.

  • Page 139: Open

    Data Manager Operations Operations Folder returns you to the main screen. A second tap would display the contents of the “My Documents” folder. 12.3.3 Open The Open icon is only active (displays in color) when an item in the folders panel is highlighted. To open a folder: 1.

  • Page 140: New

    Data Manager Operations Operations 12.3.4 New The New icon allows you to create a new folder. This option is only available when the icon displays in color. To create a new folder: 1. Select the New icon on the toolbar. The New Folder Name dialog box opens (Figure 12-3).

  • Page 141: Delete

    Data Manager Operations Operations 12.3.5 Delete The Delete icon moves folders or items within folders to the Recycling bin. A confirmation displays when a file is selected for deletion. Select Yes to delete the file or Cancel to exit. To delete an item: 1.

  • Page 142: Rename

    Data Manager Operations Operations 12.3.6 Rename The Rename icon allows you to change the name of a folder or items within a folder. To rename an item: 1. Highlight the item or folder to be renamed. 2. Select the Rename icon on the toolbar. The New Name dialog box opens (Figure 12-3).

  • Page 143: Properties

    Data Manager Operations Operations 12.3.7 Properties The Properties icon function allows you to change the name and assign identifying attributes to saved Scope Multimeter files. Operation is similar to renaming a file as discussed above, except there are additional fields for entering descriptive information. To assign properties to an item: 1.

  • Page 144: Saved File Structure

    Data Manager Operations Saved File Structure 12.4 Saved File Structure The Diagnostic Suite automatically creates folders to manage saved files. Whenever 60 files are saved into any of the Data Manager menu option folders, a new folder is created. Folders may contain files for a day, week, month, or a year.

  • Page 145: Scanner Dataviewer Operation

    Data Manager Operations Scanner DataViewer Operation 12.5 Scanner DataViewer Operation The Scanner DataViewer allows you to review saved scanner data files (Figure 12-8). To open saved Scanner data files, select the Scanner Data Folder menu option from the Data Manager main menu.

  • Page 146: Menu Bar

    Data Manager Operations Scanner DataViewer Operation 12.5.1 Menu Bar The menu bar at the top of the screen contains the File, View, Tools, and Help menus. File Menu The File menu offers the following selections (Figure 12-9): Figure 12-9 Scanner DataViewer File menu •...
  • Page 147 Data Manager Operations Scanner DataViewer Operation To print graphs: 1. Select the desired parameters. A checked box indicates the graph will be printed. Select again to deselect the parameter. 2. Select Change to modify the font, this opens a standard Windows font dialog box. –...
  • Page 148 Data Manager Operations Scanner DataViewer Operation Select from the following menu options: • Text Only—shows all parameters and their values as text only Graphs Only—shows all parameters as graphs only • Text and Graphs—shows all parameters and their values as text in the left panel of the •...

  • Page 149: Display Toolbar

    Data Manager Operations Scanner DataViewer Operation Help Menu The Help menu provides Scanner Viewer software version information. 12.5.2 Display Toolbar The Display toolbar provides the following controls (Figure 12-14). • Exit—closes Scanner DataViewer. • Hide PID List—toggles display between parameter text and graph views. Display Views (1 to 16)—determines how many graphs display at a time.

  • Page 150: Navigation Tools

    Data Manager Operations Scanner DataViewer Operation 12.5.3 Navigation Tools Playback Controls The playback controls allow you to navigate through saved data (Figure 12-15). 1— Skip Back—Allows backward movement in multiple steps. 2— Step Back—Allows backward movement in singular steps. 3— Play—Select to play. 4—...
  • Page 151 Data Manager Operations Scanner DataViewer Operation Slider / Scroll Bars and Cursor Use the slider bar to quickly navigate through the data (Figure 12-17). During playback the number displayed on the left side of the slider bar indicates the current position of the cursor in the data file.

  • Page 152: Customizing The Display

    Data Manager Operations Scanner DataViewer Operation 12.5.4 Customizing the Display The parameter text list (left side) displays parameter names and current values. The display can be customized by selecting and dragging parameters from the text list or graph display to a different location in the text list or in the graph display (Figure 12-18).

  • Page 153: Customizing The Parameter List

    Data Manager Operations Scanner DataViewer Operation 12.5.5 Customizing the Parameter List 1. The parameter configuration tabs allow you to choose between displaying all available parameters (Complete List), or only those from a (Custom List) (Figure 12-19). To customize the parameter list: 1.

  • Page 154: Saving Files

    Data Manager Operations Saving Files A list of available parameters displays (Figure 12-20). 3. Select the parameters to include in your custom list. Select All and Deselect All controls are also available to assist in the selection process. Figure 12-20 Creating a custom parameter list 4.

  • Page 155: Chapter 13 Help Operations

    Help Operations Chapter 13 Selecting Help from the Home screen opens this manual in a dedicated screen viewer. Navigate through the file either by gesture scrolling on the touch screen, or with the scroll bar along the right edge of the viewing screen. A left-to-right scroll bar appears at the bottom of the screen when magnification is increased.

  • Page 156: Chapter 14: System Settings Operations

    System Settings Operations Chapter 14 Selecting System Settings from the Home screen opens a menu with two options: Paired Devices - Paired Devices allows you to check the status and pair wireless devices to • the diagnostic tool. • Shop Information - Shop Information allows you to create and edit a personalized header that is included on printed documents.

  • Page 157: Paring The M2 Scope/Meter (Optional Equipment)

    System Settings Operations Paired Devices 14.1.4 Paring the M2 Scope/Meter (Optional Equipment) NOTE: The M2 Scope/Meter is optional equipment for some diagnostic tools and may not be included with your diagnostic tool kit. For detailed operation instructions, see the M2 Scope/Meter instructions supplied with your M2 and/or diagnostic tool.
  • Page 158 System Settings Operations Paired Devices Figure 14-2 Bluetooth Discovery (shown enabled “on”) 6. With Bluetooth Discovery enabled, turn the M2 Scope/Meter Rotary Switch to the Remote Functions position (Figure 14-3). Figure 14-3 Rotary switch Remote Functions setting 7. Select the System Settings icon on the Home screen of the diagnostic tool. 8.
  • Page 159 System Settings Operations Paired Devices Figure 14-4 Typical Device selection A “in progress” message displays during the pairing procedure, which takes several seconds. The Paired Devices screen displays once the procedure completes (Figure 14-5). Figure 14-5 Typical Paired Devices screen 12.

  • Page 160: M2 Scope/Meter Hardware Status Indicators

    System Settings Operations Paired Devices Figure 14-6 Bluetooth Discovery (shown disabled “off”) 14.1.5 M2 Scope/Meter Hardware Status Indicators The Hardware Status indicators in the lower-right corner of the Home screen provide a quick reference to the M2 operation status. The background color of the status indicator icon represents the condition of the wireless connectivity.

  • Page 161: Shop Information

    System Settings Operations Shop Information 14.2 Shop Information This option allows you to add personalized shop information that can be included on printed data files. Selecting opens a form that can be filled in using the virtual keyboard. Select OK when the form is complete and the information is saved.
  • Page 162 System Settings Operations Shop Information Figure 14-8 Virtual keyboard Top and Bottom icons 5. Close the virtual keyboard and review the information once all the fields have been filled in. 6. Select OK from the toolbar to save the Shop Information, or Cancel to close the Shop Information dialog box without saving.

  • Page 163: Chapter 15 Suretrack

    (Figure 15-1). To purchase software upgrades or join the software subscription program, see your Snap-on Representative. Selecting OK will close the message box until the beginning of the next month when it will appear to remind you again. Selecting Snooze 1 Week will close the message box for approximately one week and then it will re-appear.

  • Page 164: Suretrack Authorization Code

    SureTrack Authorization and Registration 15.1.1 SureTrack Authorization Code When you purchase a software upgrade from your Snap-on Representative, you will receive a SureTrack authorization code. The authorization code is printed on your sales receipt. Authorization codes are 12 digit alpha-numeric codes (e.g. 123ABCAP4-US).

  • Page 165: Suretrack Status Messages

    - indicates your access to SureTrack will be expiring soon and you should contact your sales representative to purchase the current software upgrade. Your SureTrack access has expired. See your Snap-on representative to renew. - • indicates your access to SureTrack has expired and you should contact your sales representative to purchase the current software upgrade.

  • Page 166: Suretrack Log In

    SureTrack SureTrack Log In 15.2 SureTrack Log In Use the following procedure, if you already have an existing SureTrack account and need to: log in normally, or • enter a new SureTrack authorization code to log in • If you do not have an existing SureTrack account, see SureTrack Authorization and Registration on page 153 for log in instructions.

  • Page 167: Using Suretrack In Scanner Mode

    15-5). To use SureTrack you must have the current software upgrade installed on your – diagnostic tool. When you purchase a software upgrade from your Snap-on Representative, you will receive a SureTrack authorization code. 6. Select Renew. Figure 15-5 SureTrack Authorization Renewal Login Page 15.3 Using SureTrack in Scanner Mode...

  • Page 168: Common Replaced Parts Graph

    SureTrack Using SureTrack in Scanner Mode 15.3.1 Common Replaced Parts Graph The Common Replaced Parts graph (Figure 15-6) shows the percentage of verified fixes (using the parts listed) derived from the total number of repairs by mileage. The example below indicates that based on 41 repairs (intake airflow sensor replacement) involving vehicles with up to 200k miles, approximately 33% of the repairs occurred at 125k miles.

  • Page 169: Dashboard Feature Information

    SureTrack Using SureTrack in Scanner Mode 15.3.2 Dashboard Feature Information Dashboard Feature Information includes: • Detailed DTC Information • Related Tips, Real Fixes and Repair Information SureTrack will display detailed information about the current DTC describing code setting conditions, possible symptoms, system operation and possible solutions (Figure 15-7).
  • Page 170 SureTrack Using SureTrack in Scanner Mode Real Fixes—opens a list of tips related to the current DTC that have been gathered from actual shop repair orders and presented in a Complaint, Cause, Correction format (Figure 15-9). Figure 15-9 Real Fixes Screen Repair Information—opens the ShopKey Pro website, See “Repair Information”...

  • Page 171: Starting Suretrack From The Home Screen

    SureTrack Starting SureTrack from the Home Screen 15.4 Starting SureTrack from the Home Screen Selecting the SureTrack icon from the Home screen, allows you to access SureTrack, without connecting the scanner module to a vehicle. This allows you to quickly access SureTrack diagnostic information at anytime.

  • Page 172: Using The Suretrack Website

    SureTrack Using the SureTrack Website 15.5 Using the SureTrack Website The following section provides basic instructions and information for using the SureTrack website. For additional information, see the FAQ page on the SureTrack website. The FAQ page link is located on the bottom of the SureTrack Login page (Figure 15-12).
  • Page 173 SureTrack Using the SureTrack Website Main Screen The Main screen is the active field that displays search results, SureTrack Tips, and other data that is available for the vehicle. The display varies depending upon which Navigation Bar function is active. The Main screen also has tabs that allow you to switch between functions.
  • Page 174 SureTrack Using the SureTrack Website Available items are listed in order; recalls first, followed by any campaigns, then service bulletins. The most recent is at the top of the list when multiple documents are available (Figure 15-14). Selecting a listed item opens the complete text of the recall or campaign. TSBs are grouped by year, select the plus sign (+) alongside a year to expand the list.

  • Page 175: My Suretrack

    SureTrack Using the SureTrack Website 15.5.2 My SureTrack Selecting My SureTrack opens your personal SureTrack page, which is also the page that displays when you first login to SureTrack. A search field is located on the Main screen and can be used to search for codes, symptoms and tips, or other options by keyword.

  • Page 176: Dashboard

    SureTrack Using the SureTrack Website Leaderboard • The Leaderboard shows the top ranked SureTrack community members. Community members are awarded points for answering questions, and those that gather the most points show on the Leaderboard. For additional information on asking questions, see Ask the Experts on page 168.
  • Page 177 On SureTrack you can search for Tips or enter your own Tip to help other community members resolve vehicle issues. There are 3 types of SureTrack Tips: Snap-on Certified Tips—these proven tips have gone through rigorous review by experts. •...

  • Page 178: Ask The Experts

    SureTrack Using the SureTrack Website Component Test Tab The Component Test tab on the Dashboard page, provides specific component operational information on how to locate the component on the vehicle, how to set up a meter to test the component, the best place on the vehicle to connect the meter, component connector pin assignments, and what readings you should expect to see.
  • Page 179 SureTrack Using the SureTrack Website To ask a Question: 1. If not already done, select either Select Vehicle or Change Vehicle on the Header Bar and enter the identifying attributes of the vehicle you would like to ask a question about. 2.

  • Page 180: Enter A Tip

    SureTrack Using the SureTrack Website 15.5.5 Enter a Tip Selecting Enter a Tip opens a text entry form where you can enter you personal repair experience to share with the community. To create a new Tip: 1. Select either Select Vehicle or Change Vehicle from the Header Bar and enter all of the identifying attributes of the vehicle you are writing the Tip about.

  • Page 181: Chapter 16 Shopstream Update Tool (Sst)

    The following terms are used in this section and throughout this manual as described below: Software Upgrade - a new diagnostic software version. Software upgrades include new and • enhanced coverage and features for subscribed Snap-on diagnostic tools. • Software Update - a service release “update” for a existing diagnostic software version For clarity, throughout this document the term “software update(s)”...
  • Page 182 ShopStream Update Tool (SST) Basic Operation Figure 16-1 SST Icon in system tray Selecting the SST icon from the system tray provides the following menu choices: • Check for Updates - Allows you to manually check for software updates anytime. See Manual Download on page 173.

  • Page 183: Manual Download

    ShopStream Update Tool (SST) Manual Download 16.2 Manual Download This section describes the basic procedures for manually downloading software updates and upgrades. Normally, the SST will automatically detect and download software. If necessary, use the following procedure to manually check for and download software. NOTE: Software Subscription Customers Only - It is recommend that you download software upgrades when not actively using the diagnostic tool.
  • Page 184 ShopStream Update Tool (SST) Manual Download 2. Select Check for Updates from the menu. A series of message boxes will display as the SST searches for updates (Figure 16-4). Figure 16-4 Typical - Checking for Updates message Once the search is complete, one of two results are expected: If no updates are found, the message box closes and a “No updates available”...

  • Page 185: Installing Software Updates

    ShopStream Update Tool (SST) Installing Software Updates – Cancel—stops and cancels the download and closes the message box. If you select Cancel, and choose to re-start the download again, the download will start from the beginning. 4. Once the download completes, it must be installed. See the applicable instructions for Installing Software Updates on page 175 or Installing Software Upgrades...
  • Page 186 ShopStream Update Tool (SST) Installing Software Updates Figure 16-7 Typical update installation window 2. Select an installation option to continue: Install Now—starts the software update installation. Proceed to step 3. – – Install Later—closes the message. The message will reappear at a later time as a reminder.

  • Page 187: Installing Software Upgrades

    The installation will take approximately 30 minutes. If the installation is interrupted, Contact Snap-on Diagnostics Customer Care for assistance. See the Snap-on contact information at the front of this manual. NOTE: If applicable, before installing a software upgrade, have your Scan Module and USB cable available.
  • Page 188 ShopStream Update Tool (SST) Installing Software Upgrades – Install Now—starts the software upgrade installation. Proceed to step 3. Install Later—closes the upgrade message. The upgrade available message reappears – at a later time as a reminder. NOTE: If Install Later is chosen, you can select the SST icon from the system tray to restart the installation at anytime.

  • Page 189: Chapter 17 Maintenance

    Maintenance Chapter 17 This section describes typical maintenance and care procedures for your Diagnostic Tool and components. 17.1 Diagnostic Tool 17.1.1 Cleaning Periodically perform the following tasks to keep your Diagnostic Tool in proper working order: Check the housing, cables and connectors for dirt and damage before and after each use. •...
  • Page 190 Maintenance Diagnostic Tool Risk of explosion. • The Lithium battery is factory replaceable only, incorrect replacement or tampering with the battery pack may cause an explosion. Explosion can cause death or serious injury. Battery Safety Guidelines IMPORTANT: The battery pack contains no user serviceable components. Tampering with the battery pack terminals or housing will void the product warranty.
  • Page 191 If the battery pack no longer holds a charge, contact your sales representative to order a new one. IMPORTANT: Replace the battery pack with original Snap-on replacement parts only. To replace the battery pack: 1. Loosen the two battery pack screws.

  • Page 192: Calibrating The Touch Screen

    Maintenance Diagnostic Tool Disposing of the Battery Pack Always dispose of a lithium-ion battery pack according to local regulations, which vary for different countries and regions. The battery pack, while non-hazardous waste, does contain recyclable materials. If shipping is required, ship the battery pack to a recyling facility in accordance with local, national, and international regulations.
  • Page 193 Maintenance Diagnostic Tool 2. Select the diagnostic tool display from the dropdown list. The current default diagnostic tool display number “1.10257C” is shown in Figure 17-3 as an example. NOTE: NOTE: If you are using an optional touch screen (e.g. using an external touch screen with a Tech Cart and docking station), there will be an additional touch screen choice displayed.

  • Page 194: Screen Protector Installation

    Maintenance Diagnostic Tool 17.1.5 Screen Protector Installation Touch screen protectors are available as optional equipment (contact your sales representative to order). The following procedure describes typical installation procedures. Items recommended for installation: Microfiber type cloth (lint-free) • • Flexible straight edged tool (e.g. small squeegee, plastic card) •...
  • Page 195 Maintenance Diagnostic Tool Installation Tip(s): To remove air bubbles, slowly work from the inside towards the edges. If large air bubbles are trapped, it may be easier to carefully peel back the protector and re-apply. If air bubbles are persistent, it is an indication that the screen and/or protector are not clean. If visible dust is noticed trapped under the protector, peel back the protector and use the adhesive side of a small piece of cellophane tape to remove the dust.

  • Page 196: Stylus Tip Replacement

    Maintenance Diagnostic Tool 17.1.6 Stylus Tip Replacement Periodically the capacitive stylus tip may need to be replaced. There are two styles of removable stylus tips. Style “A” (Figure 17-7) - To remove, unthread the tip counterclockwise. To install a new stylus tip, thread it on clockwise until seated.

  • Page 197: Operating System Restore

    To restore the operating system 1. Turn on the Diagnostic Tool. 2. Wait for the “Press the “S” button to run Snap-on System Restore.” message to display, then Press the Shortcut (S) button. A progress indicator displays while the program loads.

  • Page 198: Scan Module

    Maintenance Scan Module 17.2 Scan Module This section covers how to care for your Scan Module. 17.2.1 Cleaning and Inspecting the Scan Module When using the Scan Module, make sure to do the following: • Check the housing, wiring, and connectors for dirt and damage before and after each use. •...

  • Page 199: Index

    Index Numerics data parameters displaying 42 10-Minute Electronic Class 76 delete 125 15-Minute Ignition Class 76 demonstration programs 25 20-Minute current ramp classes 76 Diagnostic 3 diagnostic connector 73 location 73 AC/DC power supply 6 diagnostic trouble codes (DTCs) 42 actuator tests 42 digital meter 90 Alarms 29...
  • Page 200 Index Scan Module introduction 9 Main Body 95 specifications 8 Making Selections 98 Troubleshooter 71 Scanner 26 wireless communication 10 manual conventions 1 – Scanner Measurement Out of Range 101 actuator tests 42 Memory Resets 42 alarms 29 menu button 20 checking codes 67 Messages cleaning 188...
  • Page 201 Index Shortcut button Vehicle History 122 – Configuring 14 activate 124 delete 125 Sleep Mode 12 operations 124 – software screen layout 122 Troubleshooter 51 search 125 stand, the 6 settings 126 subsystem tests 49 toolbar 123 SureTrack 166 view 124 SureTrack Status Messages 155 vehicle identification 122 –...

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