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Table of Contents
Summary of Contents for ADT WSB GEN1.0
- Page 1 Health ® Medical Alert Plus System User Guide...
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Page 2: Table Of Contents
If you accidentally set off the alarm ......................15 Base Station Announcements ........................16 Frequently Asked Questions ........................19 Compliance Statements ..........................24 Contact ADT ..............................26 Technical Specifications ..........................27 Legal Information ............................28 Health Customer Support 800.568.1216 ®... -
Page 3: Introduction
Medical Alert Plus System. We welcome you to the ® ADT family. If you have any questions please call our support team at 800.568.1216 (option 1). They are available 24/7/365. The Medical Alert Plus System is comprised of a Digital Cellular Base Station and a wireless Emergency Help Button (Wristband, standard Neck Pendant or Fall Detection Pendant). - Page 4 What’s in the Box Health Customer Support 800.568.1216 ®...
- Page 5 Medical Alert Plus Base Station Features Medical Alert Plus System User Guide...
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Page 6: Connecting The Medical Alert Plus Base Station
Connecting the Medical Alert Plus Base Station Please follow these simple steps to get the system set up and tested. Step 1. Select a Location Place the Base Station near the center of your home, such as your living room, ... -
Page 7: Step 2. Plug In The Power Cord
Step 2. Plug in the Power Cord Plug the power cord that is attached to the back of the Base Station into an electrical outlet that is not controlled by a light switch. Refer to the figure in Step 3. To avoid accidentally turning off the Base Station, DO NOT plug it into an electrical outlet that is controlled by a light switch. -
Page 8: Step 3. Turning On The Base Station
Step 3. Turning on the Base Station 1. Turn on the Base Station using the ON/OFF switch located on the back of the unit. Health Customer Support 800.568.1216 ®... - Page 9 If set up correctly, The EMERGENCY and RESET buttons illuminate red and blue, respectively. The display screen turns on. The Base Station says “SYSTEM READY.” Within a few minutes of turning on the system, the Base Station obtains the date ...
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Page 10: Step 4. Testing The Base Station
Step 4. Testing the Base Station Use the Test button on the Base Station to make sure that the system is working without placing a call to an emergency operator. Health Customer Support 800.568.1216 ®... - Page 11 AUTO TEST FAILED, PLEASE CONTACT SUPPORT” However, because you did not actually push the button, you do not need to contact ADT. It is important that you test your system every month. To help remind you, the Test button will blink green every 30 days to alert you that it is time to perform the test.
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Page 12: Step 5. Testing The Help Buttons
Step 5. Testing the Help Buttons 1. Press the Help Button (Wristband, standard Neck Pendant or Fall Detection Pendant) firmly one time. The button’s red light flashes, indicating that a signal was sent to the Base Station. The Base Station says several times “CALL IN ... -
Page 13: Using The System
Using the System To call for help 1. Press one of the Help Buttons: Wristband, standard Neck Pendant, Fall Detection Pendant or Red EMERGENCY button on the Base Station. Medical Alert Plus System User Guide... - Page 14 “PLEASE STAND BY FOR OPERATOR.” 2. When you hear an operator asking if you are okay, please provide your status. Help is dispatched to the address on file with ADT through the closest available public emergency responders.
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Page 15: If You Accidentally Set Off The Alarm
If you accidentally set off the alarm 1. If you accidentally set off the alarm, let the system go through the normal process. 2. When the emergency operator speaks, inform him or her that this is a “False Alarm.” The operator will disconnect and no further action will be taken. NOTE: The Base Station will not transmit an emergency call if you have already sent one within the previous two minutes. -
Page 16: Base Station Announcements
Base Station Announcements The following is a list of alerts that the base station may announce and what you should do if you hear them. Warning Announcement What it Means What You Should Do POWER NOT DETECTED The Base Station is not Check that the Base (red EMERGENCY and blue connected to an electrical... - Page 17 Important Safety Information Wear your Help Button at all times, especially in the shower and bed. The Help Buttons (Wristband, standard Neck Pendant or Fall Detection Pendant) operate properly when they are within 600 feet of the Base Station. During a power outage, the battery backup will last up to 30 hours, after it has ...
- Page 18 Never install electrical cords during a lightning storm. Locate electrical cords away from areas where someone could trip over them. Keep electrical cords away from heat sources and sharp edges. WARNING: STRANGULATION AND CHOKING HAZARD. The neck pendant lanyard has been designed to break away when tugged, however you can still suffer serious personal injury or death if the cord becomes entangled or stuck on objects.
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Page 19: Frequently Asked Questions
Help will be dispatched to address on file with ADT through the closest available public emergency responders and the personal contacts listed on your profile will be notified. - Page 20 What if I am on a call on my home phone when I need help? The Medical Alert Plus System communicates using digital cellular service. It does not interact or interfere with your home phone line. If I accidentally set off the alarm, what do I do? If you accidentally set off the alarm, let the alarm go through then simply inform the emergency operator that this is a “false alarm”.
- Page 21 Please note that the system will not transmit an emergency call if you have already sent one within the previous two minutes. If you still have issues with your system, please call ADT support at 800.568.1216 (option 1). Medical Alert Plus System User Guide...
- Page 22 ADT can transfer your service to your new location if you notify us in writing at least 30 days prior to your move. Please note that ADT may charge you a fee for each move. Why is the Test button on the Base Station blinking green? It is important that you test your system at least once a month.
- Page 23 Call ADT at 800.568.1216 (option 1) for more information. What if I moved or my personal information has changed? Please call ADT at 800.568.1216 (option 1) any time there are any changes to your personal information, including changes to your address and phone number.
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Page 24: Compliance Statements
Compliance Statements FDA Statement This system complies with regulation 21CFR 820 of the FDA Current Good Manufacturing Practice. The FDA is the official regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products in the United States. FCC Statement Product Base... - Page 25 15.105(b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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Page 26: Contact Adt
Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. Contact ADT ADT agents are available 24 hours a day/7 days a week/365 days a year to assist you with your Base Station or Medical Alert Plus System. For assistance call: 800.568.1216... -
Page 27: Technical Specifications
Technical Specifications Digital Cellular Base Station Dimensions (WxLxH): 7” x 5.5” x 3” (180mm x 140mm x 75mm) Weight: 15.2oz (431g) Power: 115VAC / 5VDC, 3000 mA Backup Battery: 4.2VDC, 3000 mA Backup Battery Life: Up to 30 hours Signal Frequency: 433 MHz Range: Up to 600 feet line of sight between the Help Button and... -
Page 28: Legal Information
Manufactured for ADT LLC dba ADT Security Services, Boca Raton FL 33431. An ADT Medical Alert System is not an intrusion detection or medical device and does not provide medical advice, which should be secured from qualified medical personnel. Fall detection is only available on Medical Alert Plus and Mobile Emergency Response Systems.