Troubleshooting - Hamilton Beach Big Mouth Duo Plus Instruction Manual

Troubleshooting

PROBLEM
Unit does not operate
on any speed or Pulse.
Food is not chopped,
sliced or shredded
uniformly.
Unit stops and will
not come back on.
Unit has a burning smell.
Motor seems weak.
It is difficult to remove lid
from bowl(s) or bowl(s) from
base.
PROBABLE CAUSE
• Is the unit plugged in? Does the outlet work?
• Are the bowl(s) and lid locked in place and large food pusher in food chute? See "How to Use" sections.
• Packing too much food in the food chute or pushing too hard on the food pusher may cause the
processed food to be irregulary sliced or shredded.
• Recommended speed for slicing and shredding disc should be LO for cheeses and LO or HI for
vegetables or fruit.
• Refer to the food processing charts for recommended sizes, speeds, and quantities.
• Are the bowl(s) and lid locked in place and large food pusher in food chute? They may have moved
slighty during processing. See "How to Use" sections.
• Is the outlet still working? Check it by plugging in a working lamp or other appliance. You may have
overloaded the circuit and blown a fuse or tripped the circuit breaker.
• Turn unit OFF (O), allow to stand for 3 to 4 minutes, and then turn back ON. If none of these suggestions
correct the problem, DO NOT attempt to repair the unit. Call the Customer Service number to get the
name of your nearest Authorized Service Center.
• There may be a residue left on the motor from the manufacturing process, causing a slight odor
during initial use. This will go away. If a strong odor or any visible smoke appears, unplug unit
IMMEDIATELY and call the Customer Service number.
• Are you using the recommended food size and quantity to be processed? Refer to the Food Processing
Charts for recommended food sizes and speeds.
• After washing in the dishwasher, allow parts to return to room temperature prior to placing on base.
A small amount of vegetable oil may be placed on snaps for easy removal.
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