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Avanti 3025 User Manual

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3025UG.book Page 3 Sunday, February 24, 2002 6:34 PM
76-110-0891/0, Issue 1
Avanti 3025 telephone set

User guide

Telrad Tenecs, Inc.,
Woodbury, New York

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Summary of Contents for Avanti 3025

  • Page 1: User Guide

    3025UG.book Page 3 Sunday, February 24, 2002 6:34 PM 76-110-0891/0, Issue 1 Avanti 3025 telephone set User guide Telrad Tenecs, Inc., Woodbury, New York...
  • Page 2 3025UG.book Page iii Sunday, February 24, 2002 6:34 PM NOTICE This publication refers to Telrad Tenecs Integrated Multi Application Generator ( maGEN), Release 1.0, connected to Telrad unit 128, 400, and 1000 exchanges, Release SB7/DB7/LB7, as of February 2002. Telrad Tenecs, Inc. reserves the right to modify the equipment and software described herein without prior notice.
  • Page 3 3025UG.book Page iv Sunday, February 24, 2002 6:34 PM...
  • Page 4 3025UG.book Page v Sunday, February 24, 2002 6:34 PM...

  • Page 5: Table Of Contents

    RECEIVING MESSAGES ..... . . 25 LISTENING TO YOUR MESSAGES ..... 25 CHANGING A SAVED MESSAGE TO A NEW MESSAGE ............28 Avanti 3025 Set User Guide...
  • Page 6 ANNOUNCEMENTS ......59 ADVANCED maGEN SUBSCRIBER FEATURES ..... . 60 Avanti 3025 Set User Guide...
  • Page 7 To add members to a list ........61 maGEN AT A GLANCE ..... . . 63 Avanti 3025 Set User Guide...
  • Page 8 3025UG.book Page vi Sunday, February 24, 2002 6:34 PM THIS PAGE INTENTIONALLY LEFT BLANK Avanti 3025 Set User Guide...

  • Page 9: What Is E Magen

    This manual provides you with an explanation of these features, together with step-by- step instructions for operating the maGEN functions. Avanti 3025 telephone set...

  • Page 10: Basic Concepts

    You can either press a softkey, or dial the corresponding number on the dialpad, in order to perform the same func- tion. In many cases you also have a third choice - to press the corresponding icon, which appears on the bottom row Avanti 3025 telephone set...

  • Page 11: Icons

    Icon Meaning W Return to the previous menu. Repeat this menu/Help. Delete the message. Rewind the message. Pause. Fast forward the message. Avanti 3025 telephone set...

  • Page 12: Menus

    MAIN Menu: To leave a message {LEAVE MSG} To enter a mailbox {ENTER MBOX} To enter your mailbox {YOUR MBOX} [#][#] To request extension number assistance {EXT ASSIST} maGEN To exit from Avanti 3025 telephone set...

  • Page 13: Your Password

    YOUR PASSWORD Your mailbox has a unique password to make sure that no one but you has access to the messages you receive. You receive your password (of up to 12 digits) from the system administrator. Avanti 3025 telephone set...

  • Page 14: Typographic Conventions

    • receive confirmation when a message you have sent is heard by the receiving party; • tag messages as urgent and/or private; • forward calls and/or messages to another destination; Avanti 3025 telephone set...
  • Page 15 3025UG.book Page 7 Sunday, February 24, 2002 6:34 PM • index saved messages for future retrieval; • copy or transfer messages you have received to other mailboxes; • program Automated Attendant service for your mailbox. Avanti 3025 telephone set...

  • Page 16: Accessing

    If you use a non-tone dial telephone to dial into the maGEN, the call is handled according to system programming. Generally, the call is forwarded directly to operator assistance. Refer to your sys- tem administrator for details. Avanti 3025 telephone set...
  • Page 17 To return to the previous menu Dial [ Your system may be programmed differently, and you may not have the option of waiting for the extension, or you may be prompted to leave a message immediately. Avanti 3025 telephone set...

  • Page 18: Getting Started With Your Mailbox

    To request extension number as- {EXT ASSIST} sistance maGEN To exit from 2. Press {YOUR MBOX} or dial [#][#]; if you have any messages, you hear a recorded announcement: You have <number> new messages and <number> Avanti 3025 telephone set...
  • Page 19 3. Enter your password; you receive the MAILBOX Menu. To enter your mailbox from a telephone outside the system 1. Dial the maGEN telephone number; you receive the external MAIN Menu. Avanti 3025 telephone set...

  • Page 20: Recording Your Name And Personal Greetings

    3. Press {RECORD NEW} or g, and wait for the tone before saying your name. While you are recording either your name or personal greetings, the {ADD TIME} and {END OF MSG} soft- keys appear on the screen. Unless your system is pro- Avanti 3025 telephone set...
  • Page 21 Callers hear your personal mailbox greeting when you don't answer your ringing telephone, when it is in the Do Not Disturb (DND) mode, or when you have not recorded a busy greeting; • Callers hear your busy greeting if they call while you Avanti 3025 telephone set...

  • Page 22: Changing Your Password

    5. You are asked to enter your new password. Enter your new password (up to 9 digits) followed by [#]. 6. You now have the following options: Call out options {CALL OUT} To change your password {PASSWORD} Avanti 3025 telephone set...
  • Page 23 3025UG.book Page 15 Sunday, February 24, 2002 6:34 PM 7. The new password is either confirmed or canceled and you return to the MAILBOX OPTIONS Menu. Avanti 3025 telephone set...

  • Page 24: Leaving Messages

    {YOUR MBOX} [#][#] To request extension number assis- {EXT ASSIST} tance maGEN To exit from From inside your mailbox -- dial [ ] to move backwards through the menu options, until you hear the MAILBOX Menu: Avanti 3025 telephone set...
  • Page 25 If you want to define a specific mailbox group for this message (carbon record), press [#]; you hear a mes- sage: “Please enter mailbox number. For Dial By Name, dial pound. Dial pound twice to complete the list.” Avanti 3025 telephone set...
  • Page 26 To erase this message To add to this message {ADD TO MSG} {RERECORD} To erase this message and record a new one To confirm and save this message with {SAVE OPTIO} options Avanti 3025 telephone set...

  • Page 27: Leaving Special Types Of Messages

    2. Confidential. When you tag a message with the CON- FIDENTIAL attribute, the system indicates that it saved the message as “confidential”. However, you should be aware that a CONFIDENTIAL tag does not prevent the recipient from forwarding the message to other sub- Avanti 3025 telephone set...
  • Page 28 You can give a message more than one of the above attributes. For instance, you can make a message both urgent and private. First dial [1] for urgent and then dial [2] for private. The MESSAGE ATTRIBUTES Menu continues Avanti 3025 telephone set...

  • Page 29: Modifying The Date And Time Of A Future Delivery Message

    To modify the date or time 1. Select [8] -- To receive your future delivery messages -- from the MAILBOX Menu; you hear a recorded announcement: Enter the mailbox number to which you sent future delivery messages. Avanti 3025 telephone set...

  • Page 30: Leaving A Message For A Group List

    You can also define a list of mailboxes to which you want to send a specific message. Unlike your personal group list, which is permanent, this list is temporary and used only for the current message. Sending a message to such a list is called carbon record. Avanti 3025 telephone set...
  • Page 31 If you want to send a message to a group list, enter the system group number, or [#] following the private group number; you hear a message: This is mailbox group number ___ or This is <mailbox group name>. Please state your message clearly, then dial pound. Avanti 3025 telephone set...
  • Page 32 To return to previous menu If you hang up without pressing any key, your message is sent and you exit maGEN. For instructions on defining your personal distribution group, refer to the section titled Advanced maGEN Sub- scriber Features. Avanti 3025 telephone set...

  • Page 33: Receiving Messages

    2. Press the softkey to the left of the line showing how many maGEN messages there are; you hear a recorded announcement telling you how many messages there are and then you are asked to enter your password. 3. Enter your password; you hear the MAILBOX Menu: Avanti 3025 telephone set...
  • Page 34 To listen to your new messages {NEW MSGS} To listen to your saved messages {saved MSGS} To listen to your future delivery messages {FUTUR DLVR} To listen to your confirmation messages {CONFIRM} To listen to your indexed messages {INDEXED} Fax messages Avanti 3025 telephone set...
  • Page 35 {SAVED MSGS} or [6], while future delivery messages can be heard by dialing [8]. The LIS- TEN Menu is then played). If you dial [6] while listening to a message, you receive the MORE LISTEN OPTIONS Menu: Avanti 3025 telephone set...

  • Page 36: Changing A Saved Message To A New Message

    You may want a message that you have already heard to be played together with your new messages. To change the status of a message from saved to new 1. After listening to a saved message, select {OPTIONS} or [6] from the LISTEN Menu; Avanti 3025 telephone set...

  • Page 37: Determining Who A Message Is From And When You Received It

    To review your messages on the telephone display 1. From the MAILBOX Menu, press {VISUAL LST} or [9]; the display shows how many messages you have in each of the following categories: New, Saved, Urgent, Future, Deleted, E-Mail: Avanti 3025 telephone set...
  • Page 38 • The time that the message was sent appears in 24- hour format. • The name or telephone extension of the person who sent the message appears next. If the message was left Avanti 3025 telephone set...
  • Page 39 OTHER MESSAGES option from the MAILBOX MENU. To listen to a listed message 1. When the message you wish to hear appears on the display, press the left softkey adjacent to the message; the message is played. Avanti 3025 telephone set...

  • Page 40: Reviewing Confirmation Messages

    ‘new’ cate- gory. REVIEWING CONFIRMATION MESSAGES You can use the visual message display to review details of your confirmation messages. After pressing the left softkey adjacent to ‘CONFIRM’ in the visual message, the display Avanti 3025 telephone set...

  • Page 41: Recovering A Message That You Have Deleted

    Enter your mailbox and select [7], the undelete mes- sages option, from the MAILBOX Menu; maGEN announces how many messages have been success- fully recovered, and you may listen to them by selecting the OTHER MESSAGES option from the MAILBOX MENU. Avanti 3025 telephone set...

  • Page 42: Replying To A Message

    2. If you dial [ ], the system continues playing your other messages. 3. If you do not know the number of the mailbox that called you, you can press [#] to access Directory Assistance. You hear the following menu: Avanti 3025 telephone set...
  • Page 43 At this point, you can press [9] to obtain Direc- tory Assistance and find out the number of the calling mailbox. 4. State your reply to the message clearly. While you are recording, the {ADD TIME} and {END OF MSG} soft- keys appear. Avanti 3025 telephone set...

  • Page 44: Copying Or Transferring A Message To Another Mailbox

    To copy or transfer a message, you must first be listening to it. 1. When you hear a message you want to copy or trans- fer, press {COPY/SEND} or [5] from the LISTEN Menu; Avanti 3025 telephone set...
  • Page 45 To send or copy the message now {SKIP} To abort this operation {CANCEL] For further options {SET OPTION} 4. If you want to attach an annotation, see the next sec- tion, Message Annotation -- Adding your own com- ments. Avanti 3025 telephone set...

  • Page 46: Carbon Copying Or Carbon Sending Amessage To Another Mailbox

    - a group you define for the particular message. If you carbon copy it, a copy remains in your mailbox. If you carbon send the message, it is sent to the mailbox group and erased from your mail- Avanti 3025 telephone set...
  • Page 47 Dialing Assistance for Outside Callers for instructions on how to use Dial By Name. You hear the Confirmation menu: To add this mailbox to list To skip the mailbox To cancel the operation To end list Avanti 3025 telephone set...

  • Page 48: Message Annotation

    To send or copy the message now {SKIP} To abort this operation {CANCEL] For further options {SET OPTION} NOTE Just as you can record an annotation for a mes- sage to a single mailbox, so you can add an anno- Avanti 3025 telephone set...
  • Page 49 To repeat this menu To return to previous menu 3. Press {SAVE MSG} or [2], or hang up without pressing any button. The message, together with your annotation, is copied or sent to the appropriate mailbox or mailbox group. Avanti 3025 telephone set...
  • Page 50 Additional menu operations The following commands are also available when operat- ing the ANNOTATION Menu: • Dial [0] to repeat the ANNOTATION Menu options; • Dial [ ] to return to the COPY/SEND Menu; Avanti 3025 telephone set...

  • Page 51: Caller Identification (Cid) List, Display And Dial

    When you press {CID LIST}, a list appears on the display including: • the name and extension number of the telephone set user; • the number of ’unanswered calls’; • the number of ’answered calls’; • the combined number of ’all calls’; Avanti 3025 telephone set...
  • Page 52 07/18 18:50 EDWARD BROWN 07/18 18:43 STEPHEN DOLE 07/18 18:36 516/555-5555 07/18 18:27 800/666-6666 a. The title line -- at the top of the display -- shows: • the type of calls listed -- ’not answered’; Avanti 3025 telephone set...
  • Page 53 CID lists of ’not answered’ calls, from the ’name’ display mode. Alternatively: • you can also perform the same operations from the ’number’ display mode -- see toggle operation of the right or left {DISPLAY MODE} softkey under Changing the desired display mode, above; Avanti 3025 telephone set...
  • Page 54 DATE: DEC 3, 1999 TIME: 11:45 AM NAME: MARTHA GRANT NUMBER: 516-555-5555 CALLING TRUNK: 5232 a. The title line at the top of the call detail display shows: • the type of the call selected -- ‘ALL CALLS’, ’NOT Avanti 3025 telephone set...

  • Page 55: Reviewing Cid Calls For Another Extension

    CID call detail display. REVIEWING CID CALLS FOR ANOTHER EXTENSION If you are authorized to enter the mailbox of another exten- sion, you can also view that extension’s list of incoming outside calls. Avanti 3025 telephone set...
  • Page 56 -- as shown in the display example under Accessing the CID list sum- mary, above. You can then proceed to all the subsequent CID list, display and dial operations, as described above. Avanti 3025 telephone set...

  • Page 57: Indexing Your Messages

    {SLOW SPEED} For normal speed {NORMAL SPD} To increase speed {FAST SPEED} To convert a saved message to new To add an ID tag to this message {INDEX} To repeat this message with time tag {HEADER} Avanti 3025 telephone set...
  • Page 58 2. Dial [5]; you hear the following announcement: You have <number> private indexed messages in your mailbox. Enter the message identification tag 1 to 9, or dial pound for the System index. 3. Enter the appropriate index tag Avanti 3025 telephone set...
  • Page 59 OPTIONS Menu: 1. Dial [8]; you hear the following announcement: To remove identification tag, dial pound (#). 2. Dial [#]; the Index tag is removed from the message and you are returned to the LISTEN Menu. Avanti 3025 telephone set...

  • Page 60: Recording Conversations

    To record a conversation 1. Press [CALL RECORD], while engaged in a conversa- tion. 2. Press {END RECORD} to stop the recording. It is advised that you advise the second party that the conversation is being recorded. Avanti 3025 telephone set...

  • Page 61: Screening Incoming Calls

    2. When you receive a call, listen to the caller identifying herself and decide if you want to accept the call. 3. To answer the call, either: • pick up the receiver; • press {ANSWER SCREEN}; • press [SPKR]. Avanti 3025 telephone set...
  • Page 62 At this stage, you can no longer change your mind and pick up the call. To stop screening your calls • Press your programmed [CALL SCREEN] button again; the button light goes off. Avanti 3025 telephone set...

  • Page 63: Message Monitoring And Call Interception

    -- through your telephone set speaker -- and you can then decide if you want to accept the call. At this stage, your telephone set will be in mute mode, so that the caller cannot hear you. Avanti 3025 telephone set...
  • Page 64 2. To reject the call, either: • press {END SCREEN}; • press any key other than [SPKR]; • simply refrain from answering; To stop monitoring your calls • Press your programmed [MESSAGE MONITOR] but- ton again; the button light goes off. Avanti 3025 telephone set...

  • Page 65: Programmed Interview

    3. Answer the question and dial [#] to indicate that you have finished your answer, or simply wait for the allot- ted time to pass; you hear the next question. 4. Answer the rest of the questions, until you hear the closing message. Avanti 3025 telephone set...
  • Page 66 For example, To order a catalog item, dial [7]. To request billing information, dial [8]. Once the caller has dialed into the desired inter- view, it is conducted as above. Avanti 3025 telephone set...

  • Page 67: Foreign Language Announcements

    English. System announcements and instructions are in English unless otherwise programmed by the system administrator, in which case the main opening greeting provides the caller with an option for changing the language. Avanti 3025 telephone set...

  • Page 68: Advanced Magen Subscriber Features

    To record the list name To delete a list To set member options 3. Press [1] and then enter the number of the list; the list is added, and you are returned to the DISTRIBUTION LIST Menu. Avanti 3025 telephone set...

  • Page 69: To Add Members To A List

    After you have deleted all members of your group list, you hear the announcement Your group list is empty. To list the members of a group 1. From the MAILBOX OPTIONS Menu, press P or [6] to access the GROUP LIST Menu. Avanti 3025 telephone set...
  • Page 70 3. Enter the number of the list, followed by [#]. 4. Press [1] to list the members of the list. 5. After all members of the list are read out, you are returned to the MEMBER OPTIONS menu. Avanti 3025 telephone set...
  • Page 71 2. Dial [#]; 3. Enter your mailbox number; 4. Enter your password (if applicable). From outside the system: 1. Dial the maGEN telephone number; 2. Dial [#]; 3. Enter your mailbox number; 4. Enter your password (if applicable). Avanti 3025 telephone set...
  • Page 72 -- greeting -- RECORD YOUR INTERNAL GREETING -- greeting -- TO CHANGE YOUR PASSWORD -- enter up to 12 digits. (If less, finish by pressing ) -- TO LEAVE A MESSAGE -- mailbox number, message -- Avanti 3025 telephone set...
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