Troubleshooting - OEM BT45-INFI Owner's Manual

Troubleshooting

• I can not get the BT45-INFI to power up, the radio doesn't seem to
recognize the BT45 is connected.
Make sure the BT-INFI cable's ground wire is properly and
securely grounded.
• I'm unable to pair my smartphone/device.
If you have an Android device, make sure the "Only visible to
paired devices" option is UNCHECKED. Sometimes it can take
up to 60 seconds for the BT45 to be detected by your
smartphone/device.
• My radio is not displaying any music info such as song titles.
Confirm that your device is equipped with Bluetooth profile
AVRCP 1.4 or higher, it has iOS 6.0 or higher, or Android 4.0 or
higher.
Music streaming apps' info display capabilities vary thus some
might not display properly on your radio.
• The BT45's USB port will not charge my device.
Please use data SYNC and CHARGE (USB 2.0 capability) cables.
Not all USB cables on the market support charging for
Smartphones.
• I have a device connected through BT45's AUX input and the
volume is very low.
Turn the volume on the actual device to MAX then use the
radio's volume control to adjust the level.
• When I answer an incoming call directly from my phone by
pressing the ANSWER key on the phone, the phone audio doesn't
go through the car's speakers.
1. All iPhones with iOS 6.0 & up: if you answered the call by
using the phone's answer key then the phone audio will not get
transferred to the car's audio system. You iPhone will be in
"private / handset" mode.
2. Most Android phones, you can answer the call directly from
you phone and still have the audio go through the car speaker.
14