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Cox Business Centrex Manual

Cox centrex telephone
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Summary of Contents for Cox Business Centrex

  • Page 3 This handbook will show you how to use each of the features of your Cox Centrex service. Although the handbook lists every feature within our Centrex product offer, only those features you have selected will be activated in your system.

  • Page 4: Table Of Contents

    ......33 Features not available in all areas. Ask your local Cox Business sales representative for details.

  • Page 5: Directed Call Park (Dprks): *20

    Centrex Access Codes Call Park — used to park a call (PRKS) * 20 Call Park Retrieval (PRKR) * 21 Executive Busy Override (EBO) * 44 Last Number Redial (LNR) * 45 Distinctive Ringing * 49 Call Hold (CHD) * 53...

  • Page 6: Auto Dial

    Centrex Features Auto Dial (AUD) † About this feature: If you use a digital telephone, the Automatic Dial feature allows you to call a frequently dialed number by pressing one assigned key. You can also program and change these auto dial numbers easily and quickly.

  • Page 7: Automatic Line

    Automatic Line (AUL) About this feature: Place a call without dialing a single button using Cox Centrex’s Automatic Line feature. This feature provides an automatic connection to a preprogrammed, stored number of 1 to 15 digits by simply lifting your handset. When using this feature, you will hear a ringback tone instead of a dial tone.

  • Page 8: Call Forwarding All Calls

    About this feature: This feature lets you re-route incoming calls to another telephone number, within either the group of Centrex system users at your company, the local calling area or a foreign exchange. You can also forward calls to an attendant.
  • Page 9 How to use it: Activation — Single Line Set step action response Dial the Call Forwarding activation Special dial tone. code associated with the type of call forwarding option you desire. Dial the number where you want calls Confirmation tone. to be forwarded.

  • Page 10: Call Hold

    Call Hold (CHD) About this feature: With Call Hold, you can place one call on hold for any length of time provided neither you nor the person on the other end hangs up. The person on hold will hear an audible ringback tone, recorded announcement, music or silence, whatever you prefer and specify when setting up this feature.

  • Page 11: Call Park

    Call Park (CPK) About this feature: Call Park gives you the flexibility of putting a call on-hold, then retrieving it at a different extension. See Figure 1 for a sample Call Park scenario. Once you have placed a call on Call Park, you can make and receive calls from your extension as usual. How to use it: Parking the Call —...
  • Page 12 Set A Set B Step 1: Sets A & B are having a conversation. Set A Set B Step 2: Set A “parks” Set B; Set B hears silence, music, Set A is free to make or or announcement. receive calls. Set C Step 3: Set C “unparks”...

  • Page 13: Call Pickup

    Call Pickup (CPU) About this feature: Call Pickup allows a line to answer incoming calls to another line within a pre-set Pickup Group. ( 62) per call to pick up. Please specify, on the provisioning sheet, what telephone numbers to include in the Pickup Group.

  • Page 14: Call Transfer/Three-Way Calling

    Call Transfer (CXR)/ Three-Way Calling (3WC) About this feature: Call Transfer and Three-Way Calling both let you bring a third person into an ongoing call. You can either include the third person in your call, transfer the call to the third person or talk privately with the third person (Consultation Hold) before transferring the call to them.
  • Page 15 Call Transfer (CXR)/Three-Way Call (3WC) — Business Set step action response Press the CXR/3WC transfer key. Special dial tone; lamp next to the CXR/3WC key goes on; “extension in use” lamp flashes. Dial the number of the person you Ringback tone; you are connected are transferring the call to or you to the person when they answer.

  • Page 16: Call Waiting

    Call Waiting (CWT) About this feature: With Call Waiting, you’ll never have to stay off the phone to wait for an incoming call. This service notifies you of an incoming call while you’re on the phone by sounding two short tones, 10 seconds apart. You can then choose to ignore the incoming call or place the first call on hold and answer the second call.
  • Page 17 Dial Call Waiting — Single Line Set step action response Dial the Call Waiting feature access code. ( * 71) Dial the extension number. Audible ringing, recorded announcement, or music. Wait for the called party to answer. note: To deactivate Dial Call Waiting, place handset in cradle. Call Waiting User is on an established call and hears Call Waiting tones —...
  • Page 18 Cancel Call Waiting during a call step action response Press the CXR/3WC key. Special dial tone; the original call is on hold. Dial the Cancel Call Waiting access After a 3-second delay, code. ( * 70) the original connection is re-established.

  • Page 19: Caller Id

    Direct Inward Dialing (DID) About this feature: Direct Inward Dialing gives each Cox Centrex user their own unique phone number, enabling them to receive incoming calls directly instead of through an attendant. Direct Inward System Access (DISA) This feature enables selected outside callers to dial from the PSTN directly into the users customer group, and gain access to the Centrex facilities without attendant assistance.
  • Page 20 How to use it: Parking the Call — Single Line Set step action response Press the switchhook once. Special dial tone. Dial the Directed Call Park activation code. ( * 54)* Dial the extension number the call Confirmation tone. is to be parked against. Retrieving the Call —...

  • Page 21: Directory Number Hunt

    Retrieving the Call — Business Set step action response Lift the receiver from the cradle. Dial tone; extension lamp is on. Press the DCPK key. Special dial tone. Enter the extension where the call You are now connected with your is parked.

  • Page 22: Group Intercom

    Group Intercom (GIC) About this feature: This feature lets you directly dial other Cox Centrex system users within your company using a one- to four-digit extension number. You will not be billed usage charges for these calls, saving you time and money. The number of members in the group will determine the number of digits you need to dial.

  • Page 23: Intercom-Auto

    How to use it: Originating a GIC Call — Single Line Set step action response Pick up the handset. Dial tone. Dial “#” and the Group Intercom Ringback. member number. Originating a GIC Call — Business Set step action response Press the GIC key.

  • Page 24: Key Short Hunt

    How to use it: Placing an ICM Call — Business Set step action response Press the ICM key. Ringing tone; lamp next to ICM key goes on. Lift the handset and deliver message. Receiving an ICM Call while using your phone — Business Set step action response...

  • Page 25: Last Number Redial

    Last Number Redial (LNR) About this feature: Last Number Redial stores the last number you called, making it easy to automatically redial. With this feature, you redial by pressing one or two keys rather than the entire number. ( * 45)* note: • T his feature can store up to 24 digits, but does not store feature codes, account codes or partially dialed numbers.

  • Page 26: Malicious Call Hold

    How to use it: Activate and deactivate MSB — Business Set step action response Press the Make Set Busy key. MSB lamp is on; Make Set Busy is active. Press the MSB key again. MSB lamp is off; Make Set Busy is not active on the set.

  • Page 27: Multiple Appearance Directory Number (Mca & Sca)

    DN. Example: Two channels on a channel bank and a port on an NIU are assigned 555-6789 for incoming call handling purposes. This would require three LEN assignments in the switch and subsequently would be billed three Centrex line/facility charges. There are two types of MADN groups: • M ultiple Call Arrangement (MCA) — Multiple phones ring with multiple...

  • Page 28: Speed Calling

    Speed Calling lets you connect to your most frequently called numbers by pressing just a few digits. This feature may also be utilized to program other Centrex feature codes, e.g. call pickup. Store up to 10 numbers on a Speed Call Short List, then use a single- digit code (0 to 9) to dial them.
  • Page 29 How to program: Speed Call — Single Line Set step action response Lift the handset. Dial tone. Dial the Speed Call Short Special Dial Tone. List programming code. ( * 75) Dial the single- or double-digit code by which the number is to be stored. Dial the complete number to be stored.

  • Page 30: Station Camp-On

    How to activate: Speed Call — Business Set step action response Press the line key or lift the hand set. Dial tone; LCD next to line key goes on. Press the Speed Call key. LCD next to the Speed Call key goes on. Dial the 1- or 2-digit code for the LCD next to Speed Call key goes off;...

  • Page 31: Station-To-Station Dialing/Abbreviated Dialing

    CWT). Station to Station Dialing/Abbreviated Dialing About this feature: Station to Station Dialing lets Cox Centrex users within the same company dial each other without having to dial the full 7- or 10-digit telephone number. Three-Way Calling (3WC)

  • Page 32: Important Customer Safety Information

    Important Customer Safety Information Cautions: Do not work on your telephone at all if you wear a pacemaker. We recommend any telephone repair service be performed by trained professionals. However, in the event you perform your own telephone repair work, please remember that telephone lines carry an electrical current.

  • Page 33: Frequently Asked Questions

    Once a blocking option is selected, you will be allowed to change the blocking option one time at no charge. Frequently Asked Questions General Questions about Cox Business Telephone Service Why is Cox offering local telephone service? Our customers have told us that they would like a choice in local telephone service providers.
  • Page 34 Cox Digital Telephone service is also a better value. For example, our local telephone services and features are generally less expensive than our competitors’ because our broadband network has much more capacity, making it easier and less costly for us to meet your needs.
  • Page 35 Cox Customer Care representative at the number listed in the front of this guide. Does Cox Business provide Operator Services when you purchase Cox Digital Telephone? Operator and Directory Services are available through Cox Operators 24 hours a day,...
  • Page 36 Please contact your local Cox office to determine which plans are available for your area. How does Cox Business bill for international calling? International long distance is billed in 6-second increments after the first 30 seconds.
  • Page 37 Cox Customer Care representative. How can I find out more about Cox Business? Refer to our website for more information: www.coxbusiness.com, or contact your local...
  • Page 38 Notes:...
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  • Page 45 Notes:...
  • Page 46 www.coxbusiness.com Service and features not available in all areas. Some features may incur local usage charges in certain markets. Long distance rates will vary. Telephone modem equipment required. Modem uses electrical power to operate and has backupbattery power provided by Cox if electricity is interrupted. Telephone service including access to e911 services willnot be available during an extended power outage or if modem is moved or inoperable.

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