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FW Skyus Watcher User Manual

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Skyus Watcher
TM
User Guide
For Use with Skyus Modems

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Summary of Contents for FW Skyus Watcher

  • Page 1 Skyus Watcher User Guide For Use with Skyus Modems...

  • Page 2: Intended Use

    Trademarks and Patents Feeney Wireless and the FW logo are trademarks of Feeney Wireless LLC. Skyus, Skyus 3G, Skyus 4G, Skyus Global, Skyus DS, Skyus- E, Skyus-X, CIRA, CIRA X, CIRA X2, and Axiom are trademarks of Feeney Wireless LLC. VaraSight and the VaraSight logo are trademarks of Feeney Wireless LLC.

  • Page 3: Table Of Contents

    Intended Audience ......................................4 Scope............................................4 Installation Steps........................................4 Operating Systems ........................................4 System Requirements ......................................4 Installation of Skyus Watcher Utility ................................... 5 Download the Installer File....................................5 Installation Procedure ......................................5 Configuring Windows Event Log..................................8 Microsoft .NET Framework ....................................10 Finishing the Installation .....................................
  • Page 4 Skyus Watcher User Guide Daily Mbyte Limit ......................................19 Custom APN ........................................19 Modem Reset Operation ...................................... 20 Contacting FW ......................................... 21 Online Library ........................................21...

  • Page 5: Overview

    Skyus Watcher User Guide Overview Skyus Watcher is a connection watchdog utility designed to manage the Skyus , monitor the connection status with ping check and signal strength monitoring logic, and reestablish the connection to the carrier if it is lost. Skyus Watcher is designed to provide connection management generically for Skyus customers at a level sufficient to ensure reliable connectivity in unattended IoT applications.

  • Page 6: Installation Of Skyus Watcher Utility

    If you are working on a device other than the one you intend to use the Skyus Watcher with, save the file to a portable media device which you will use to install the drivers on the separate device.
  • Page 7 Skyus Watcher User Guide Figure 2: Watcher Installation Location You can click the Disk Cost button to see how much space the installed program will use. You can also select which users have access to the program, all users or just you.
  • Page 8 Skyus Watcher User Guide Figure 4: Watcher Installing When the installation is complete, click Next, then Close. The wizard will prompt you to perform a restart to finalize the installation. You can choose to restart later, but the installation will not be complete until you do.

  • Page 9: Configuring Windows Event Log

    Skyus Watcher User Guide Configuring the Windows Event Log To ensure that the Skyus Watcher application can properly log event information (such as RSSI issues and ping check failures), you may need to modify a property setting in the Computer Management console.
  • Page 10 Skyus Watcher User Guide Figure 7: Computer Management Console Right-click FWW2Log and select Properties. The properties dialog opens. Figure 8: FWW2Log Properties...

  • Page 11: Microsoft .Net Framework

    Skyus Watcher as a Service Skyus Watcher will run as a background service with the default settings from FW. In order to verify that the service is running, launch the Windows Task Manager and navigate to the Services tab. Scroll down the list of services until you find “FeeneyWatcher2.”...
  • Page 12 Skyus Watcher User Guide Figure 10: Windows Task Manager Services You can launch the Services window for Skyus Watcher by selecting FeeneyWatcher2 and clicking the Services button. On the Services window, you can stop, pause, or restart the service. Figure 11: Services - FeeneyWatcher2 The FeeneyWatcher2 service will function as your connection manager without any need to launch the user interface.

  • Page 13: Skyus Watcher As An Application

    IMPORTANT: If you are using a Skyus Watcher version earlier than 2.1.0.0, it is necessary to run the program as an administrator in order to successfully launch the utility. To do this, right-click the Feeney Wireless Watcher shortcut in the Start menu and select Properties.

  • Page 14: Skyus Watcher Interface And Configuration

    Skyus Watcher User Guide Skyus Watcher Interface and Configuration The following sections describe the functions of Skyus Watcher and provide instructions for configuring the application. Status Panel The Status panel provides a dashboard of the connection status. Figure 13: Status Panel Connection This parameter indicates the connection status as either “Up”...

  • Page 15: Ping Check

    Skyus Watcher User Guide Figure 14: Signal Strength Comparison Ping Check Ping Check shows the results of the last attempted ping check. If the primary ping check is successful, the Ping Check value will be “Good.” If the primary ping check is unsuccessful but the secondary ping is successful, the Ping Check value will be “Alt Good”...

  • Page 16: Signal Quality

    Skyus Watcher User Guide Signal Quality Signal Quality is a measurement of the perceived signal quality in dB. This parameter is updated every fifteen seconds. The minimum acceptable level of -9 or greater is determined by the system and is not user configurable.

  • Page 17: Configure Panel

    Skyus Watcher User Guide Configure Panel The Configure panel provides access to settings that control the operation of Skyus Watcher. The default values of these settings are shown below. All values are saved in register settings. Figure 18: Configure Panel Unlocking the Configure Panel The Configure panel must be unlocked before you can change settings.

  • Page 18: Minimum Signal Strength 3G | 4G

    The Ping Retries and Ping Retry Interval settings determine the number and frequency of ping retries • Ping Retries – This is the number of times Skyus Watcher will attempt to ping the primary and alternate ping sites if the ping fails. attempts the Skyus.

  • Page 19: Cr Reporting Url And Interval

    Password: Enter the password for the account. • Email From: Enter text that will appear in the “From” field of the emails sent from Skyus Watcher. • SSL: Check this box for standard email security. Uncheck it for no security layer.

  • Page 20: Name (User Defined)

    Daily Mbyte Limit Daily Mbyte Limit allows you to enter a data transfer threshold. When this limit is reached, Skyus Watcher will send a message to the specified email address. If no email address is entered, exceeding the limit will have no effect.

  • Page 21: Modem Reset Operation

    Modem Reset Operation A main function of Skyus Watcher is to maintain connectivity. In an effort to do this, the utility will attempt to correct specific connections issues by resetting the modem. There are three methods by which the utility will reset the modem, one manual and the other two automatic.

  • Page 22: Contacting Fw

    Skyus Watcher User Guide Contacting FW For help with installing, operating, maintaining, and troubleshooting this product, refer to this document and any other documentation provided. If you still have questions, contact us during business hours: Monday through Friday, excluding holidays, between 8 a.m. and 5 p.m. Pacific Time.

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