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5. Troubleshooting
5.1 Calling Your Supplier
If you determine that your Fiber Optic Network Access Control A/B Switch is malfunctioning, do not
attempt to alter or repair the unit. It contains no user-serviceable parts.
Contact Market Central, Inc. at (412) 494-2800
Before you do, make a record of the history of the problem. We will be able to provide more efficient and
accurate assistance if you have a complete description of the problem,
including:
•the nature and duration of the problem.
•when the problem occurs.
•the components involved in the problem.
•any particular applications that, when used, appears to create the problem or make it worse.
5.2 Shipping and Packaging
If you need to transport or ship your switch:
•Package it carefully. We recommend that you use the original container.
•If you are shipping the switch for repair, make sure you include everything that came in the original
package. Before you ship, contact Market Central, Inc. to get a Return Materials Authorization (RMA)
number.
1U Rackmount, Single FONAC A/B Switch, with SC connectors
Page 5
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