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Related Manuals for SIX Payment Services davinci PINPAD
Summary of Contents for SIX Payment Services davinci PINPAD
- Page 1 User guide davinci PINPAD davinci AUTONOM...
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Page 2: Table Of Contents
Table of contents Security requirements Electromagnetic compatibility 1.2 Where wireless technologies are used 1.3 CE declaration of conformity Product info Cash register terminal (davinci AUTONOM) 2.2 Customer terminal with motor reader 2.3 Abbreviations/Information 2.4 Payment procedure with ep2 2.5 Technical information Start-up Installation 3.2 Configuration/Initialization... -
Page 3: Security Requirements
1 Security requirements 1.1 Electromagnetic compatibility When connecting additional or other components the guidelines of the “Electromagnetic Compat- ibility Directive” (EMC) must be adhered to. 1.2 Where wireless technologies are used While driving Hearing aids Radio frequencies can interfere with electronic Under certain circumstances, terminals can systems in vehicles, such as car radios or secu- cause some hearing aids to malfunction. -
Page 4: Ce Declaration Of Conformity
The latest version of the user guide, together with any updates, can be found on our homepage at: www.six-payment-services.com Consequently, SIX Payment Services Ltd accepts no responsi- bility for the information provided in the operating instructions being current, complete or correct. Further more, to the extent permitted under the relevant legal provisions, SIX ... -
Page 5: Product Info
2 Product info 2.1 Cash register terminal (davinci AUTONOM) Thermal printer Screen The next step to be taken is always shown on the screen. Navigation buttons You can use these buttons to move up and down in the menu. <STOP> button Active procedures can be stopped using this button. -
Page 6: Customer Terminal With Motor Reader
2.2 Customer terminal with motor reader Contactless reader (RFID) For contactless paying. The contactless reader (optional) is located near the payment terminal display. Touch screen The next step is always shown on the touch screen. In some cases, entries must also be made, such as the choice of currency for DCC. -
Page 7: Abbreviations/Information
2.3 Abbreviations/Information Cards with a chip Cards which store the information needed for electronic payment on a chip must be inserted in a chip reader, depending on the terminal model. If the terminal is equipped with a motor reader, then the card is automatically drawn in and read. -
Page 8: Payment Procedure With Ep2
2.4 Payment procedure with ep2 The payment process at the point of sale is stan- Caution for offline transactions! dardised for all cards with ep2. A variety of card Offline transactions are stored in the security types are in cir culation today. Many card issuers section of your terminal and submitted to the intend to provide their customers with EMV chip card processor by means of the daily closing. -
Page 9: Technical Information
2.5 Technical information Operating temperature 0 °C to 55 °C Humidity (non-condensing) 10% to 85% Power supply 230 VAC 50 Hz/150 mA Storage –20 °C to 60 °C... -
Page 10: Start-Up
3 Start-up 3.1 Installation – Position the device at its intended location – Connect the device. Always plug in the power supply last! – Cable: ! Only the original cables delivered with the product should be used. Customer terminal Ethernet connection USB connection ETHERNET USB connection... -
Page 11: Configuration/Initialization
3.2 Configuration/Initialization Commissioning Subsequent initialization The terminal is provided to you in a non-config- Should it be necessary to re-initialize a device ured state and must be configured to be operable. for any reason, proceed as outlined on page 12. Please read the configuration sheet delivered with the device. It contains all specific data for your terminal. The terminal configuration proce- dure is described in detail in the configuration sheet. Initialization requires several m inutes. -
Page 12: Setup
3.3 Setup Setup → Password is requested <STOP> <5> You can enter the terminal’s main menu using the <STOP> button. Select the “Setup” function <5>. The following terminal-specific functions can be carried out. The following functions require a password. <STOP> <5> <1> Configuration The terminal calls the service center and obtains the latest configuration parameters in the event that they have changed. <STOP>... -
Page 13: Menu Tree (Diagram)
Depending on the configuration installed, you reach the menu tree as follows: davinci AUTONOM: By pressing the <STOP> button on the cash register terminal davinci PINPAD: By pressing the <MENU> button with the cash drawer closed Notes regarding davinci PINPAD: Your password must be entered to activate the system. Please note that the menu tree on the davinci PINPAD does not contain all the items, because these are activated via the ECR interface. -
Page 14: Transactions
4.2 Transactions Transactions <1> Purchase <2> Phone authorized ▲ <3> Reversal ▲ <4> Credit <5> Reservation <6> Purchase reserv. <7> Cash advance <8> Mail order <9> Phone order purchase <0> Other transactions Other transactions ▲ <1> Purch. forced acc. <2> Reserv. adjustm. ▲... -
Page 15: Functions
5 Functions 5.1 Cashier: Purchase <1> Purchase The purchase is the most common transaction – The “manual recording of card data” and type in electronic payment traffic. “sub sequent cancellation” functions are either activated or deactivated, depending on – Depending on the CCC, minimum/maximum the CCC. -
Page 16: Cashier: Manual Card Data Entry
5.2 Cashier: Manual card data entry Manual entering of the card data 3-digit code is printed on the reverse side of the Should a credit card be unreadable, the card card (the last three numbers). data can be entered manually. After you have chosen the transaction mode and To do so, you need the card number, the expiry confirmed this by pressing <OK>, manual entry... -
Page 17: Customer Handling: Card Without Pin
5.3 Customer handling: Card without PIN After the cashier enters the amount, the cus- – Customer handling: card without PIN. tomer is prompted by the terminal to use his or – Customer handling: card with PIN (see p. 18). her card. Depending on the card type, the two following procedures are possible: Customer handling –... -
Page 18: Customer Handling: Card With Pin
5.4 Customer handling: Card with PIN Customer handling – card with PIN The amount is shown. Depending on the card and terminal type, the card must be pulled through a swipe reader, held up to the contactless reader or inserted in the chip card reader. -
Page 19: Payment Modes
6 Payment modes 6.1 Purchase authorized per phone <2> Phone authorised This purchase mode is used when the authorisa- telephone. With the function “Phone authorised”, tion cannot be made automatically. The authori- the transaction will be recorded later. sation code is issued by a CCC representative by Cashier handling Press “2”. -
Page 20: Cancellation
6.2 Cancellation <3> Cancellation The purchase which has just been made can be – If a daily closing or shift-end has been carried cancelled using the “Cancellation” function. out in the meantime, or if the data has been transmitted, then cancellation is no longer –... -
Page 21: Credit
6.3 Credit <4> Credit A purchase that has been made can be corrected using the “Credit” function. This is used if a can- cellation is no longer possible. Cashier handling Press “4”. “Credit” will be activated. 4 : Credit Enter the password and confirm with <OK>. Password (See the configuration sheet for the password) If the “foreign currency”... -
Page 22: Additional Transactions
(and the CVC, if needed) to the merchant by fax, mail or the SIX Payment Services Ltd offers an ideal virtual Internet shop. If a contract for Mail Order solution for mail order under the Saferpay brand. -
Page 23: Balances
7 Balances 7.1 Start user shift/end user shift, daily closing, data transmission <STOP> <2> Balances You can enter the terminal’s main menu using the <STOP> button. Select the “Balances” function <2>. You then have the following options: <STOP> <2> <1> Start user shift (o) You can start a user shift autonomously when you begin working. -
Page 24: Queries (Counters)
8 Queries (counters) <STOP> <3> Queries You can enter the terminal’s main menu using the <STOP> button. Select the “Queries” function <3>. You then have the following options: <STOP> <3> <1> Shift counter The current status of the active shift is printed out. <STOP>... -
Page 25: Maintenance And Handling
Only persons authorised by SIX Payment Services Ltd can carry out maintenance work. – Do not use any accessories with this product that are not SIX Payment Services Ltd original accessories. -
Page 26: Services
10.2 Services Service packages – A 70-person team competently provides you – More than 30 service technicians are active with support services per telephone 365 days throughout Switzerland commissioning a year, 7 days a week and 24 hours a day payment terminals as well as providing sup- in 4 languages (German, French, Italian and port and maintenance. -
Page 27: Identifying And Solving Errors
10.3 Identifying and solving errors No display Host timeout Check that all the leads are properly connected. The corresponding computer center does not Important: Always connect the power supply reply. Possible reason: network overload. last. Reading error, card cannot be read Terminated, no connection Clean the reading unit. -
Page 28: Changing The Paper Roll (Davinci Autonom)
Ordering paper rolls – at www.six-payment-services.com – using the enclosed order form – call 0848 000 112 Your personal contact: www.six-payment-services.com/contact SIX Payment Services Ltd SIX Payment Services (Europe) S.A. Hardturmstrasse 201 10, rue Gabriel Lippmann 8005 Zurich 5365 Munsbach Switzerland...
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