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BASIC TROUBLESHOOTING
My HEOS device won't connect to my network using the audio cable
Make sure your mobile device is connected to your wireless network before setting up your HEOS device.
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Alternatively, you can connect your HEOS device to your network router using the included Ethernet cable. Once connected via
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Ethernet, the HEOS by Denon App should recognize the HEOS device and you can manually move it to your wireless network
using Settings/My Devices/Device_Name/Advanced/Network Settings.
I get a message "Device was not found"
Move your HEOS device closer to your wireless router.
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Your HEOS device and controller device may not be on the same network. Verify that the controller device is on the same network
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as your HEOS device. This is usually confi gured under the Settings feature on your mobile device. If you have more than one
network, your device may hop to a diff erent network as you move around your home.
Make sure you don't have any other electronic devices interfering with your wireless network signals. Microwave ovens, cordless
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phones, and some televisions can cause wireless network interference.
If your HEOS devices are located far away from your router, consider adding a wireless range extender like the HEOS Extend.
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In case your wireless router is incompatible with your HEOS device, please use the optional HEOS Extend Wireless Range
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Extender and hard-wire it to your router.
Music cuts out or delays sometimes
Make sure your Internet connection is operating correctly.
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If you are sharing your network with other users or devices, they may be using most of your bandwidth
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(especially if they are streaming video).
Make sure your HEOS devices are within range of your wireless network.
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Make sure your HEOS devices are not located near other electronic devices that could interfere with it's wireless connectivity
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(like microwave ovens, cordless phones, TVs, etc...).
No Subwoofer sound, sound interrupted, or noise occurring
Check that the status LED is lit in blue on the Subwoofer. When the Status LED is lit in amber, disconnect from the wall outlet and
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then reconnect to it, or try to pair again.
1.
Press the Pair Button on the Subwoofer until the Status LED fl ashes amber rapidly.
2.
Press the Pair Button on the back of the Soundbar. The Status LED on the Subwoofer will be solid blue.
When there is an obstacle between the Soundbar and the Subwoofer, remove it or place the Subwoofer closer to the Soundbar.
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