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V - IP
Installation and User Guide

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  • Page 1 V - IP Installation and User Guide...
  • Page 2 V-IP Installation and User Guide Copyright © 2004 Based on Firmware 04.00.01 Last updated on 24 January 2005 Document ID: p_v-ip_00en_manualv2 HETEC Datensysteme GmbH Landsberger Straße 65 D 82210 Germering Germany Tel. +49 89 894367-0 Fax: +49 89 894367-99 Web: http://www.hetec.de...
  • Page 3: Table Of Contents

    Installation........................1 Connectors and Indicators ..................1 Front Side Connectors ( Figure 1-1 ) ..............1 Rear Side Connectors ( Figure 1-2 )..............2 Connecting the V-IP to the Host System ..............2 Initial Network Configuration ...................2 V-IP Setup Tool ......................3 Main Window......................3 MAC Address Detection..................4 Authentication ....................4...
  • Page 4 5. Usage ..........................23 Prerequisites ........................23 Login into the V-IP and logout .................24 Login into the V-IP....................24 Navigation ......................25 Logout from the V-IP..................26 The Remote Console ....................26 General Description..................27 Main Window....................27 6. Menu Options........................37 Remote Control......................37 KVM Console ....................37 Telnet Console ....................37 Virtual Media ......................39...
  • Page 5 H. V-IP Operation Advices....................91 I. HETEC Warranty Information ..................93 Limited Warranty .......................93 Customer Remedies ....................93 No Other Warranties....................93 No Liability For Consequential Damages ..............93...
  • Page 7: Preface

    Limitations of Liability HETEC shall in no event be held liable for any loss, expenses or damages of any kind whatsoever, whether direct, indirect, incidental, or consequential (whether arising from the design or use of this product or the support materials provided with the...
  • Page 8: Technical Support

    Technical Support If you need help installing, configuring, or running the V-IP , call your HETEC OEM or VAD Technical Support representative. We invite you to access the HETEC ’s Web site ( http://www.hetec.de ).
  • Page 9: The Quick Start Guide

    LED on: the V-IP is up and running. • If the V-IP is connected via USB only and the Power/Status LED tends not to stop blinking after one minute, the V-IP may not receive enough power via USB. In that case attach the enclosed power supply to the V-IP .
  • Page 10: Rear Side Connectors ( Figure 1-2 )

    The V-IP needs up to 700mA current and therefore does not work on USB alone. However, most of the current USB ports provide more than 700mA so that no external power is needed to power the V-IP . Taking more power from a USB port than specified may cause damage to your...
  • Page 11: Initial Network Configuration

    If this initial configuration does not meet your local requirements, adjust the values to your needs. You may either configure the V-IP via serial interface, or use the setup tool that can be found on the CD ROM delivered with this package.
  • Page 12: Mac Address Detection

    MAC address printed on the white sticker placed on the back of the V-IP . If the V-IP is connected via USB, it is classified as a USB device and an appropriate drive letter is chosen for this device. On the lower right corner of the window, there are two buttons: “...
  • Page 13: Web Interface

    Reset the V-IP , and immediately press the “ ESC ” key. You will see a “ => ” prompt. Enter the command “ config ” , and press the key “ ENTER ” . Quite soon afterwards you are asked to adjust the IP auto configuration, the IP address, the net mask, and the default gateway.
  • Page 14 Auto Adjust button If the video displayed is of bad quality or distorted in some way, press this button and wait a few seconds while the V-IP tries to adjust itself for the best possible video quality. Sync Mouse Choose this option in order to synchronize the local with the remote mouse cur- sor.
  • Page 15: Introduction

    Figure 2-1. V-IP Features The V-IP defines a new class of remote access devices . It combines digital remote access via IP networks with comprehensive and integrated system management. The V-IP offers convenient, remote KVM access and control via LAN or Internet. It captures, digitizes, and compresses video and transmits it with keyboard and mouse signals to and from a remote computer.
  • Page 16: V-Ip System Components

    • When the Server is up and running The V-IP gives you full control over the remote server. The Management Console allows you to access the remote server ’s graphics, keyboard and mouse and to send special commands to the server. You can also perform periodic maintenance of the server.
  • Page 17 CPU, Controller, motherboard failure CPU fan failure RAM failure Using the V-IP , administrators can determine which kind of serious hardware failure has occurred (see Table 2-2 ). Table 2-2. Host system failures and how they are detected Type of failure...
  • Page 18 Chapter 2. Introduction...
  • Page 19: Installation

    All data is transmitted with the TCP/IP protocol family. The V-IP can be used in both a multi-administrator and multi-server environment. Combining one or more V-IP s with a single KVM switch allows access to multiple servers on a single remote console.
  • Page 20: Rear Side Connectors

    The V-IP needs up to 700mA current and therefore does not work on USB alone. However, most of the current USB ports provide more than 700mA so that no external power is needed to power the V-IP . Taking more power from a USB port than specified may cause damage to your...
  • Page 21: Connecting A Local Console

    Chapter 3. Installation Connecting a Local Console To connect a local console to the host system besides the V-IP you may attach a mon- itor, a keyboard and a mouse to the connectors on the port replicator . Connecting Ethernet The front side of the V-IP provides a RJ45 connector for Ethernet.
  • Page 22 Chapter 3. Installation...
  • Page 23: Configuration

    IP access control none Warning If the DHCP connection fails on boot up, the V-IP will not have an IP address. If this initial configuration does not meet your requirements, the following describes the initial IP configuration that is necessary to access the V-IP for the first time.
  • Page 24: Mac Address Detection

    MAC address printed on the white sticker placed on the back of the V-IP . If the V-IP is connected via USB, it is classified as a USB device and an appropriate drive letter is chosen for this device.
  • Page 25: Initial Configuration Via Dhcp Server

    Chapter 4. Configuration Initial Configuration via DHCP Server By default, the V-IP will try to contact a DHCP server in the subnet to which it is physically connected. If a DHCP server is found, it may provide a valid IP address, gateway address and net mask.
  • Page 26: Web Interface

    Keyboard/Mouse in Chapter 6 for more details. V-IP Keyboard Settings The V-IP settings for the host’s keyboard type have to be correct in order to make the remote keyboard work properly. Check the settings in the V-IP front-end. See the...
  • Page 27: Remote Mouse Settings

    Remote Mouse Settings A common problem with KVM devices is the synchronization between the local and remote mouse cursors. The V-IP addresses this situation with an intelligent synchro- nization algorithm. There are three mouse modes available on the V-IP .
  • Page 28: Single And Double Mouse Mode

    The following limitations do not apply in case of USB and Mouse Type “ MS Windows 2000 and newer ” . While the V-IP works with accelerated mice and is able to synchronize the local with the remote mouse pointer, there are the following limitations which may prevent this...
  • Page 29: Video Modes

    If you do, the V-IP may not be able to detect them. We recommend using any of the standard VESA video modes instead. Please refer to Appendix C for a list of all supported video modes.
  • Page 30 Chapter 4. Configuration...
  • Page 31: Usage

    HTTP/HTTPS Full access is provided by the embedded web server. The V-IP environment can be entirely managed using a standard web browser. You can access the V-IP us- ing the insecure HTTP protocol or using the encrypted HTTPS protocol. When- ever possible use HTTPS.
  • Page 32: Login Into The V-Ip And Logout

    The address used might be a plain IP address or a host and domain name, in case you have given your V-IP a symbolic name in the DNS. For instance, type the following in the address line of your browser when establishing an unsecured connection: http://192.168.1.22/...
  • Page 33: Navigation

    Your web browser has to accept cookies or else login is not possible. Navigation Having logged into the V-IP successfully, the main page of the V-IP appears (see Fig- ure 5-3 ). This page consists of three parts, each of them contains specific information.
  • Page 34: Logout From The V-Ip

    Exit from the V-IP front end. Warning If there is no activity for half an hour, the V-IP will log you out automati- cally. A click on one of the links will bring you back to the login screen. Logout from the V-IP This link logs out the current user and presents a new login screen.
  • Page 35: General Description

    The Remote Console window is a Java Applet that tries to establish its own TCP con- nection to the V-IP . The protocol that is run over this connection is neither HTTP nor HTTPS, but RFB (Remote Frame Buffer Protocol). Currently RFB tries to establish a connection to port #443.
  • Page 36 Auto Adjust button If the video displayed is of bad quality or distorted in some way, press this button and wait a few seconds while the V-IP tries to adjust itself for the best possible video quality. Sync Mouse Choose this option in order to synchronize the local with the remote mouse cur- sor.
  • Page 37 Chapter 5. Usage Single/Double Mouse mode Switches between the Single Mouse Mode (where only the remote mouse pointer is visible) and the Double Mouse Mode (where remote and local mouse pointers are visible and need to be synchronized). Single mouse mode is only available if using SUN JVM 1.4 or higher.
  • Page 38 Chapter 5. Usage Figure 5-7. Remote Console Options Menu: Scaling Mouse Handling • The submenu for mouse handling offers two options for synchronizing the local and the remote mouse pointer as explained in the Section called Mouse, Keyboard and Video configuration in Chapter 4 . Figure 5-8.
  • Page 39 Figure 5-9. Remote Console Options Menu: Cursor Video Settings • Opens a panel for changing the V-IP video settings. The V-IP features two different dialogs which influence the video settings. Video Settings through the HTML Frontend Select this option to enable local video port. This option decides if the local video output of the V-IP is active and passing through the incoming signal from the host system.
  • Page 40 Chapter 5. Usage Video Settings through the remote console Figure 5-10. Video Settings Panel Brightness Controls the brightness of the picture. Contrast Controls the contrast of the picture. Clock Defines the horizontal frequency for a video line and depends on the video mode.
  • Page 41 Chapter 5. Usage Undo Changes Restore last settings. Note: This option is only available for the user “ admin ” . Refresh Video • Use this option to refresh the video picture. Soft Keyboard • Opens up the Menu for the Soft-Keyboard. Figure 5-11.
  • Page 42 Chapter 5. Usage Figure 5-12. Soft Keyboard Mapping Local Keyboard • Used to change the language mapping of your browser machine running the Remote Console Applet. Normally, the applet determines the correct value automatically. However, depending on your particular JVM and your browser settings this is not always possible.
  • Page 43 800x600 pixels (see Appendix C for a list of screen resolutions that can be displayed using the V-IP ). The value in brackets describes the connection to the Remote Console. “ Norm ” means a standard connection without encryption, “ SSL ”...
  • Page 44 Chapter 5. Usage The outer right button displays the state of the Monitor Only settings. Table 5-4. Buttons displaying the Monitor Only state The option Monitor Only is disabled. The option Monitor Only is enabled. For more information about Monitor Only and Exclusive Access settings see the ac- cording sections in the Section called Remote Console Control Bar .
  • Page 45: Menu Options

    Chapter 6. Menu Options Remote Control KVM Console Figure 6-1. KVM Console Remote Console Preview To open the KVM console either click on the menu entry on the left or on the console picture on the right. To refresh the picture click on the button that is named “...
  • Page 46: Telnet Console

    Start Menu. As an example you may type the following sequence: telnet 192.168.1.22 Replace the IP address by the one that is actually assigned to the V-IP . This will prompt for user name and password in order to log into the device. The credentials that need to be entered for authentication are identical to those of the web interface.
  • Page 47: Virtual Media

    Chapter 6. Menu Options help Displays the list of possible commands Clears the screen quit Exits the current session and disconnects from the client version Displays the release information terminal Starts the terminal pass-through mode for serial port #1. The key sequence switches back to the command mode.
  • Page 48 • file into the V-IP ’s on-board memory. This image file is kept in the on-board mem- ory of the V-IP until the end of the current session, until you logged out or initiated a reboot of the V-IP .
  • Page 49: Cd Rom

    Chapter 6. Menu Options CD ROM Use Image on Windows Share (SAMBA) To include an image from a Windows share select “ CD-ROM ” from the submenu. Figure 6-6. Selecting CD ROM Figure 6-7. Select Windows Share The following information has to be given to mount the image properly: Share host The server name or its IP address.
  • Page 50 The specified image file is supposed to be accessible from the V-IP . The information above has to be given from the point of view of the V-IP . It is important to specify correct IP addresses and device names. Otherwise, the V-IP may not be able to access the referenced image file.
  • Page 51 Chapter 6. Menu Options Figure 6-9. Share configuration dialog Adjust the settings for the selected directory. Activate the selected directory as a share. Select “ Sharing this folder ” . • Choose an appropriate name for the share. You may also add a short descrip- •...
  • Page 52: Creating An Image

    Chapter 6. Menu Options Creating an Image Floppy Images UNIX and UNIX-like OS To create an image file make use of “ dd ” . This is one of the original UNIX utilities and is included in every UNIX-like OS (UNIX, Sun Solaris, Linux).
  • Page 53 Chapter 6. Menu Options CD ROM/ISO 9660 Images UNIX and UNIX-like OS To create an image file make use of “ dd ” . This is one of the original UNIX utilities and is included in every UNIX-like OS (UNIX, Sun Solaris, Linux).
  • Page 54: User Management

    Chapter 6. Menu Options User Management Change Password Figure 6-12. Set password To change your password enter the new password in the upper entry field. Retype the password in the field below. Click “ Apply ” to submit your changes.
  • Page 55: Users And Groups

    Figure 6-13. Set User User Management The V-IP comes with a pre-configured user account for the user “ admin ” that has fixed permissions. This user has all possible rights to configure the device and to use all functions the V-IP offers. Upon delivery, the account for the user “ admin ” has the password “...
  • Page 56: Kvm Settings

    This information may be optionally provided. Note: The number of user profiles is limited to 150. The number of users that make use of the V-IP at the same time should not exceed the value of 25. KVM Settings User Console The following settings are user specific.
  • Page 57 Manually Allows to adjust both compression rate and the colour depth individually. De- pending on the selected compression rate the data stream between the V-IP and the Remote Console will be compressed in order to save bandwidth. Since high compression rates are very time consuming, they should not be used while sev- eral users are accessing the V-IP simultaneously.
  • Page 58 Chapter 6. Menu Options Remote Console Type Figure 6-15. User Console Settings (Part 2) Specifies which Remote Console Viewer to use. Default Java Virtual Machine (JVM) Uses the default JVM of your web browser. This may be the Microsoft JVM for the Internet Explorer or the Sun JVM if it is configured this way.
  • Page 59 -releases. The star inserts a pause with a duration of 100 milliseconds. For a list of key codes and aliases the V-IP recognizes refer to Appendix E . Note: If you need more button keys than shown use the button “ More entries ” . This will...
  • Page 60: Keyboard/Mouse

    Chapter 6. Menu Options Keyboard/Mouse Figure 6-16. Keyboard and Mouse Settings Host Interface Enables a certain interface the mouse is connected to. You can choose between “ Auto ” for automatic detection, “ USB ” for a USB mouse and “ PS/2 ” for a PS/2 mouse. Warning To use the USB and/or PS/2 interface you need a correct cabling be- tween the managed host and the managing device.
  • Page 61 Auto mouse speed • Use this option if the mouse settings on the host use an additional acceleration setting. The V-IP tries to detect the acceleration and speed of the mouse during the mouse sync process. Fixed mouse speed •...
  • Page 62: Video

    Miscellaneous Video Settings Noise filter This option defines how the V-IP reacts to small changes in the video input sig- nal. A large filter setting needs less network traffic and leads to a faster video display, but small changes in some display regions may not be recognized im- mediately.
  • Page 63 Changing the network settings of the V-IP might result in losing con- nection to it. In case you change the settings remotely make sure that all the values are correct and you still have an option to access the V-IP Basic Network Settings...
  • Page 64 Port number at which the V-IP ’s Remote Console server and HTTPS server are listening. If left empty the default value will be used. HTTP port Port number at which the V-IP ’s HTTP server is listening. If left empty the de- fault value will be used. Telnet port Port number at which the V-IP ’s Telnet server is listening.
  • Page 65: Dynamic Dns

    Chapter 6. Menu Options Dynamic DNS Figure 6-19. Dynamic DNS A freely available Dynamic DNS service ( ) can be used in the follow- dyndns.org ing scenario (see Figure 6-20 ):...
  • Page 66 IP address belonging to his card. The administrator has to register a V-IP that is supposed to take part in the service with the Dynamic DNS Server and assign a certain hostname to it. He will get a nick- name and a password in return to the registration process.
  • Page 67 The V-IP card registers itself in the Dynamic DNS server at this time. Check interval This is the interval for reporting again to the Dynamic DNS server by the V-IP . Warning The V-IP has its own independent real time clock. Make sure the time...
  • Page 68: Security

    If this option is enabled, access to the web front-end is only possible using a HTTPS connection. The V-IP will not listen on the HTTP port for incoming con- nections. In case you want to create your own SSL certificate that is used to identify the V-IP refer to the Section called Certificate .
  • Page 69: Certificate

    However, it is possible to generate and install a new base64 x.509 certificate that is unique for a particular V-IP . In order to do that, the V-IP is able to generate a new cryptographic key and the associated Certificate Signing Request (CSR) that needs to be certified by a certification authority (CA).
  • Page 70 (usually the fully qualified domain name). It is identical to the name that is used to access the V-IP with a web browser but without the prefix “ http:// ” . In case the name given here and the actual network name differ, the browser will pop up a security warning when the V-IP is accessed using HTTPS.
  • Page 71: Serial Settings

    Confirm Challenge Password Confirmation of the Challenge Password. Email The email address of a contact person that is responsible for the V-IP and its security. Key length This is the length of the generated key in bits. 1024 Bits are supposed to be suffi- cient for most cases.
  • Page 72 Chapter 6. Menu Options The V-IP Serial Settings ( Figure 6-24 ) allow you to specify what device is connected to the serial port and how to use it. To access the serial interface a port replicator cable is required .
  • Page 73: Intelligent Platform Management Interface (Ipmi)

    Figure 6-25. IPMI Generals By using the V-IP IPMI facilities you have an additional way to power on or off the system or to perform a hard reset. Furthermore, it provides the possibility to show an event log of the host system and the status of some system sensors (i.e. temperature).
  • Page 74: Date And Time

    Figure 6-26. Date and Time This link refers to a page where the internal realtime clock of the V-IP can be set up (see Figure 6-26 ). You have the possibility to adjust the clock manually or to use a NTP time server.
  • Page 75: Event Log

    Chapter 6. Menu Options matically to the current UTC time. Because NTP server time is always UTC, there is a setting that allows you to set up a static offset to get your local time. Warning There is currently no way to adjust the daylight saving time automati- cally.
  • Page 76 The common way to log events is to use the internal log list of the V-IP . To show the log list click on “ Event Log ” on the “ Maintenance ” page. In the Event Log Settings you can choose how many log entries are shown on each page.
  • Page 77: Maintenance

    To receive this SNMP traps any SNMP trap listener may be used. Event Log Assignments You may choose which actions of the V-IP will be saved in the log file. Tick the desired box(es) and click “ Apply ” to confirm your selection. Maintenance Device Information Figure 6-28.
  • Page 78: Event Log

    Chapter 6. Menu Options Figure 6-29. Connected Users Figure 6-29 displays the V-IP activity. From left to right the connected user(s), its IP address (from which host the user comes from) and its activity status is displayed. “ RC ” means that the Remote Console is open. If the Remote Console is opened in “...
  • Page 79: Update Firmware

    Chapter 6. Menu Options Figure 6-30 displays the Event Log list. It includes the events that are kept by the V-IP extended by the event date, a short event description and an IP address the request was sent from. You may use the text buttons “ Prev ” and “ Next ” to browse within the data.
  • Page 80: Unit Reset

    V-IP ’s power supply will not be interrupted during the update process, because this may cause an unusable device. Thirdly, after the firmware has been stored, the V-IP will reset automatically. After • about one minute you will be redirected to the Login page and requested to login once again.
  • Page 81 Resetting subdevices (e.g. video engine) will take some seconds only and does not result in closing connections. To reset a certain V-IP functionality click on the button “ Reset ” as displayed in Figure 6-32 .
  • Page 82 Chapter 6. Menu Options...
  • Page 83: Frequently Asked Questions

    Make sure that your mouse settings match your mouse model, i.e. PS/2 or wheel mouse. The mouse model has to be set similarly on both the V-IP and the Operating System you use on your host. In some circumstances the mouse synchronization process could behave incorrectly, refer to the Section called Mouse, Keyboard and Video configuration in Chapter 4 for further explanation.
  • Page 84 15. The video data on the local monitor is surrounded by a black border. This is not a failure. The local monitor is programmed to a fixed video mode that can be selected in the video settings of the V-IP . Refer to the Section called Remote Console Control Bar in Chapter 5 for further planation.
  • Page 85: Glossary

    Appendix B. Glossary ACPI Advanced Configuration and Power Interface A specification that enables the operating system to implement power manage- ment and system configuration. Advanced Technology Extended A particular specification that covers the style of motherboards and enclosure introduced by Intel in 1995. DHCP Dynamic Host Configuration Protocol A protocol for dynamically assigning IP configurations to host names, especially...
  • Page 86 Appendix B. Glossary An encryption technology for the Internet used to provide secured data trans- missions. SVGA Super Video Graphics Array A refinement of the Video Graphics Array (VGA) that provides increased pitch and resolution performance. Unshielded Twisted Pair A cable with two conductors twisted as a pair and bundled within the same outer PVC covering.
  • Page 87: V-Ip Video Modes

    Appendix C. V-IP Video Modes Table C-1 lists the video modes the V-IP supports. Please do not use any other custom video settings besides of these. If done so, the V-IP may not be able to detect them. Table C-1. V-IP Video Modes...
  • Page 88 Appendix C. V-IP Video Modes...
  • Page 89: Users And Roles

    Appendix D. Users and Roles Table D-1. Roles Frontend Section Regular User Administrator Superuser Remote Control: KVM Remote Control: Remote Power - Remote Control: Telnet Console x Virtual Media User Management: Change Password User Management: Users x x K VM Settings: User Console x (w/o Misc.
  • Page 90 Appendix D. Users and Roles...
  • Page 91: Key Codes

    Appendix E. Key Codes Table E-1 shows the key codes used to define the key strokes or hotkeys for sev- eral functions. Please note that these key codes do not necessarily represent the key characters that are used on international keyboards. A key on a standard 104 key PC keyboard with a US English language mapping is named.
  • Page 92 Appendix E. Key Codes Alias Key(s) LALT SPACE ALT GR ESCAPE ESC F1 PRINTSCREEN SCROLL LOCK BREAK INSERT HOME POS 1 PAGE_UP PAGE_DOWN DELETE LEFT DOWN RIGHT NUM_LOCK NUMPAD0 NUMPAD1 NUMPAD2 NUMPAD3 NUMPAD4 NUMPAD5 NUMPAD6 NUMPAD7 NUMPAD8 NUMPAD9 NUMPADPLUS NUMPAD_PLUS, +...
  • Page 93 Appendix E. Key Codes Alias Key(s) NUMPAD / / NUMPADMUL NUMPAD_MUL, x NUMPADMINUS NUMPAD_MINUS, - NUMPADENTER WINDOWS MENU...
  • Page 94 Appendix E. Key Codes...
  • Page 95: Pin Assignment

    Appendix F. Pin Assignment VGA HD-15 Figure F-1. VGA HD-15 Table F-1. VGA HD-15 Assignment Assignment USB+5V Green GND sync Blue USB_D+ USB_D - SDA, DDC ... HSYNC GND red VSYNC GND green SCL, DDC GND blue RJ45 Connector Ethernet Figure F-2.
  • Page 96 Appendix F. Pin Assignment...
  • Page 97: Specifications

    Appendix G. Specifications Sizes and Weight Table G-1. V-IP Specification Attribute Value Height Width Length Weight Housing Power Consumption Environment Temperature Table G-2. Temperature Attribute Value Operating 0 C to 40 C (32 F to 131 F) Storage -18 C to 70 C (-20 F to 158 F) Humidity Table G-3.
  • Page 98 Appendix G. Specifications...
  • Page 99: H. V-Ip Operation Advices

    Appendix H. V-IP Operation Advices This device has to be operated with the provided power supply only ( HETEC SA- 051A5F-12 ). The use of other power supplies voids the product liability of the man- ufacturer. If the power supply shows a malfunction, it must not be opened. Instead a request a replacement from the manufacturer or the vendor.
  • Page 100 Appendix H. V-IP Operation Advices...
  • Page 101: I. Hetec Warranty Information

    HETEC has been advised of the possibility of such damages. In any case, HETEC ’s entire liability under any provision of this agreement shall be limited to the amount actually paid by you for the firmware and/or hardware.
  • Page 102 Appendix I. HETEC Warranty Information...

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