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Triton RL1600 User Manual

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See also: Installation Manual , Quick Manual
MODEL RL1600
A
UTOMATED
USER MANUAL
TDN 07103-00190 May 16, 2014
C
ORPORATE
Long Beach, MS 39560
Phone: (228) 575-3100
Fax: (228) 575-3101
COPYRIGHT NOTICE
© 2014 Triton. All Rights Reserved. TRITON logo is a
registered trademark of Triton Systems of Delaware.
T
M
ELLER
H
EADQUARTERS
21405 B Street
ACHINE

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  • Page 1 USER MANUAL TDN 07103-00190 May 16, 2014 ORPORATE EADQUARTERS 21405 B Street Long Beach, MS 39560 Phone: (228) 575-3100 Fax: (228) 575-3101 COPYRIGHT NOTICE © 2014 Triton. All Rights Reserved. TRITON logo is a registered trademark of Triton Systems of Delaware.
  • Page 2 RL1600 U ODEL ANUAL DOCUMENT UPDATES January 19, 2009 Original March 12, 2009 Editing updates May 26, 2009 Photograph editing updates to Section 1,2,4,Sup A and B August 7, 2009 T5 keypad added as option May 16, 2014 Added Appendix G T9 EPP Keypad...
  • Page 3 Triton Systems of Delaware, LLC. assumes no responsibility for any inaccuracies, errors, or omissions that may be contained in this document. In no event will Triton Systems of Delaware, LLC. be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 4: Table Of Contents

    RL1600 U ODEL ANUAL ONTENTS 1 - I ..................1 ECTION NTRODUCTION ....................’ S IN ANUAL ......................3-4 EATURE IGHLIGHTS HANGES ..........................4-5 TANDARD EATURES 2 - B ..................7 ECTION ASIC PERATION ............................8 NTRODUCTION ........................8 ONTROL ANEL AYOUT ..........................9 UNCTION EYPADS ............................9 EYPAD ......................10...
  • Page 5 RL1600 U ODEL ANUAL ONTENTS A - S ............A-1 PPENDIX OFTWARE ICENSE GREEMENT B - W ................B-1 PPENDIX ARRANTY TATEMENT C - E ................C-1 PPENDIX LECTRONIC OCKS D - M ................D-1 PPENDIX ECHANICAL OCKS G - T9 EPP K ...................G-1...
  • Page 6 RL1600 U ODEL ANUAL NTENTIONALLY LANK...

  • Page 7: Section 1 Introduction

    ECTION NTRODUCTION...

  • Page 8: What ' S In This Manual

    S IN THIS ANUAL The User manual describes the operating features of the Model RL1600 series ATM and shows how to perform the procedures that would typically be performed by the owner or operator personnel. The manual is divided into the following sections: 1, I .

  • Page 9: Feature Highlights / Changes

    EATURE IGHLIGHTS Important features of the RL1600 series ATM are highlighted in the following list:  Highly reliable, state-of-the-art operating system PC platform design. The RL1600 uses Microsoft® Windows® CE.5.0 operating system with Triton’s X2 technology. Supports Windows fi le formats for adding custom logos and advertisements.
  • Page 10 Easy to install (small footprint design makes placement easier) and confi gure terminal parameters by software.  Supports communication types TCP/IP (standard), dial-up (56K baud Triton USB modem - integrated on motherboard): VSAT (satellite), Radio Pad, and wireless optional. (Note: For wireless option, please contact your account representative for more information).
  • Page 11 . Stores the details of each transaction in solid-state memory. Journal data can LECTRONIC OURNAL be retrieved, printed, saved to an external storage device, or transferred to a remote Triton Connect™ computer.  AD S . An Ad screen is a promotional or advertising graphic that is displayed on the LCD screen CREENS during idle periods.
  • Page 12 RL1600 U ODEL ANUAL NTENTIONALLY LANK...

  • Page 13: Section 2 Basic Operation

    ECTION ASIC PERATION...

  • Page 14: Introduction

    RL1600 U ODEL ANUAL NTRODUCTION This section describes the basic operation of the terminal. The following topics are covered: . Describes the layout of the terminal’s control panel. ONTROL ANEL AYOUT . Describes the use of the alphanumeric keypads. EYPAD PERATION .

  • Page 15: Main Keypad

    ASIC PERATION UNCTION The eight (8) keys, arranged in two four-key groups, are called screen function keys. A screen function key is only active when a corresponding function or menu option is present next to that key. The Function keys are designated F1 through F8, as shown in Figure 2-2. Figure 2-2.

  • Page 16: O N -Screen Keypad Operation

    RL1600 U ODEL ANUAL CREEN EYPAD PERATION To enter text characters into the dialog boxes that are displayed by the Management Functions, press the F8 key to display the screen keyboard. Use the keys described below to navigate and enter required data.

  • Page 17: Menu -Based Operation

    ASIC PERATION ASED PERATION The terminal operates as a menu driven system. Messages and menu options presented on t he LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the keys located to the left and right of the display.

  • Page 18: Ustomer Ransactions

    RL1600 U ODEL ANUAL USTOMER RANSACTIONS A customer begins a transaction by selecting from the Customer screen options. They insert their ATM card into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be scanned by the card reader’s sensor.
  • Page 19 ASIC PERATION The ATM sends the customer transaction request to a processor. A processor is a fi nancial intermedi- ary, such as an Independent Sales Organization (ISO), bank, or other fi nancial institution that provides transaction-processing services for ATMs. The ATM must be set up with a particular processor before customer transactions can take place.

  • Page 20: Oice Nabled Ransactions

    RL1600 U ODEL ANUAL OICE NABLED RANSACTION The terminal provides voice feedback via an integrated output jack, enabling sight-impaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM (Figure 2-7).

  • Page 21: Section 3 - Cassette Close / Cash Replenishment

    ECTION ASSETTE LOSE EPLENISHMENT...

  • Page 22: Introduction

    ISPENSING ECHANISMS * PLEASE READ * The Model RL1600 production units are equipped with the MiniMech dispenser. Also, there will only be one style of cabinet offered which can accommodate the dispenser mentioned above. Currency capacity depends upon the dispenser mechanism installed in the ATM, but is also affected by note quality and thickness.

  • Page 23: Ote Ondition

    ASSETTE LOSE EPLENISHMENT ONDITION The number of rejects can be directly infl uenced by the technique used to load the cassettes and the qual- ity of the currency. Notes loaded into the mechanism cassettes must be in “fi t” condition if a high level of performance (low reject and failure rate) is expected from the unit.

  • Page 24: Assette Lose Rocedures

    RL1600 U ODEL ANUAL ASSETTE LOSE ROCEDURES Follow Access instructions to enter M . Select T . Select ANAGEMENT UNCTIONS ERMINAL LOSE UNCTIONS ASSETTE LOSE    Select cassette(s) to Close. A check mark ( After cassette(s) have been reinserted in the identifi...

  • Page 25: Replenish Cassette ( S )

    ASSETTE LOSE EPLENISHMENT Replenish Cassette Mech 10 (MiniMech) 1. Unlock and open the security cabinet door. 2. To remove the note tray, grasp the tray handle and slide the tray out of the mecha- nism. Place note tray on a fl at level surface. 3.
  • Page 26 RL1600 U ODEL ANUAL 4. Place the currency into the cassette. Allow at least one inch of clearance between the packer plate when it is fully retracted and the currency. This will allow the packer plate to compress the currency.

  • Page 27: Section 4 General Maintenance

    ECTION ENERAL AINTENANCE...

  • Page 28: Introduction

    EADER LEANING *Important* Only qualifi ed service personnel are authorized to repair or service the terminal. Should a malfunction occur, DO NOT attempt to service the unit yourself! Contact your Triton certi- fi ed service provider! EPLENISHING THE ECEIPT APER NOTE: This operation must be completed with the AC power applied to the ATM.
  • Page 29 ENERAL AINTENANCE 3. Use the receipt printer fee d button to feed the paper through the paper path until all paper comes out the front of the printer. Remove the pape r and spool from the paper bracket. Paper feed button location. Remove paper roll from bracket.
  • Page 30 RL1600 U ODEL ANUAL 7. Feed the end of the paper into the printer take-up slot. The printer will activate and automatically feed the paper through the printer and slightly out the front of the control panel. 8. If the printer does not feed automatically, open the printer assembly by pulling the release pin on the side.
  • Page 31 ENERAL AINTENANCE LEANING THE NCLOSURE The ATM front panel is highly durable, resisting scratches and fi nger smudges. However, occasional clean- ing of the front panel and the plastic enclosure may be desirable. A soft dry or slightly damp cloth may be used for cleaning.
  • Page 32 RL1600 U ODEL ANUAL NTENTIONALLY LANK...
  • Page 33 PPENDIX OFTWARE ICENSE GREEMENT OMPLIANCE MISSION TATEMENTS...
  • Page 34 Triton or its suppliers. The software is licensed for use on this specifi c Triton ATM product and may not be used on any other product. Otherwise, the supporting documentation, if any, may be copied only as essential for backup or archive pur- poses in support of your use of the ATM.
  • Page 35 Any warranty pertaining to the ATM, its mechanical components exclusive of the ATM software, shall be gov- erned and controlled by any warranty given to you by Triton in a separate document accompanying this ATM. The foregoing limitation of liability and exclusion of certain damages will apply regardless of the success or effectiveness of other remedies.
  • Page 36 This device complies with Part 15 of the FCC Changes or modifi cations not expressly approved by rules. Operation is subject to the following two (2) Triton Systems could void the regulatory compliance conditions: approval and the warranty. Use of this product in a 1) This device may not cause harmful interference.
  • Page 37 PPENDIX ARRANTY ERVICE TATEMENT...
  • Page 38 PPENDIX ARRANTY TATEMENT Manufacturer warrants that the Products delivered to Distributor will perform in accordance with the Manufac- turer’s published specifi cations, and as outlined in the Manufacturer’s booklet entitled “Thirteen Months Parts Only Limited Warranty” for thirteen months from date of shipment in Long Beach, MS. Distributor acknowl- edges that it has received a copy of such booklet, that it has read its entirety and that it understands and agrees with its contents.
  • Page 39 ARRANTY TATEMENT EFENSE OF NFRINGEMENT LAIMS If notifi ed promptly in writing of any action (and all prior claims relating to such action) brought against the Distributor based on a claim that Distributor’s use of the goods infringes a patent or other intellectual property right, and if given access by Distributor to any information distributor has regarding such alleged infringement, Manufacturer agrees to defend Distributor in such action at its expense and will pay any costs or damages fi...
  • Page 40 Triton at the purchaser’s expense. Triton shall not be responsible for misuse or abuse of a unit and any attempts to remove or deface the serial number or date code on a unit or any component thereof, or any attempt to repair a unit or to repair or...
  • Page 41 (including all implied warranties of merchantability or fi tness for a particular purpose or quality of ser- vice), are hereby disclaimed. No oral or written information, or advice given by Triton, its agents or employees shall create a warranty or in any way increase the scope of this warranty.
  • Page 42 By providing the information requested in the voice mail, the technician can be prepared when your call is returned. Triton asks you to be patient if you must leave voice mail and assures you that your call is important to us and that we will respond promptly.
  • Page 43 Technical support is available to owners of Triton equipment and to qualifi ed service personnel. When calling for help with the confi guration or operation of a Triton product, the caller must provide either positive identi- fi cation as a service technician or the serial number of a Triton terminal. Technical support is provided during normal business hours for the life of the product.
  • Page 44 PPENDIX NTENTIONALLY LANK...
  • Page 45 PPENDIX LECTRONIC OCKS AND ATTERY TRAIGHT WING...
  • Page 46 PPENDIX ** IMPORTANT ** Read this page BEFORE proceeding. New imperative information. Super Master Reset Password BOTH types of electronic locks are now set with a Super Master Reset Password. The Super Master Reset Password should only be used if the Manager Password has been lost/forgotten. Using the Super Master Re- set Password will reset the lock back to factory state however once the Super Master Reset Password has been changed from the factory default code, it CANNOT and WILL NOT change unless a hard reset of the lock is performed.
  • Page 47 LECTRONIC LOCKS AND ATTERY Entering the Combination - Both Styles The electronic lock combination(s) consists of six digits. Upon arrival, the combination(s) of the lock should already be set at 1-2-3-4-5-6. After installation of the unit has been completed: Enter the preset combination and check for proper operation. After each keypress, the lock will beep. After the fi...
  • Page 48 The locks are initially set with the standard feature of a single 6-digit code. Based on your requirements, additional features may be added in the lock BUT THEY MUST BE PRE-PROGRAMMED by Triton prior to shipment of the unit. Manager...
  • Page 49 LECTRONIC LOCKS AND ATTERY Reinstate User (Manager feature only) Always perform this operation with the door open Enter Manager Code and HOLD DOWN LAST DIGIT OF CODE until the lock signals with two (2) sets of double beeps. PRESS 1. Lock signals once. User is now reinstated. If a mistake is made, wait thirty (30) seconds and repeat steps 1 - 2.
  • Page 50 Battery Low Warning Repeated beeping during an opening indicates that the battery is low and needs to be replaced. Triton recommends replacement of the battery at least twice annually. The battery box is located on the inside of the door.
  • Page 51 PPENDIX ECHANICAL OCKS...
  • Page 52 PPENDIX Opening Index Entering the Combination Change Index There are two marks on the dial ring (Refer to Figure 1). The in dex at the top is used for opening the lock. The in dex 30 degrees to the left is used only when chang ing the com bi na tion.
  • Page 53 PPENDIX T9 K EYPAD COPYRIGHT NOTICE © 2014 Triton. All Rights Reserved. TRITON logo is a registered trademark of Triton Systems of Delaware, LLC...
  • Page 54 CANNOT be removed. If the keypad is removed from the unit after activation, reactivation is required and can only be performed by Triton Technical Support. The T9 EPP Keypad is mostly identical to the T5 EPP Keypad except for: •...

  • Page 55: New Error Codes

    Cause: The EPP has not yet been activated for use. Recommended Action: Activate the EPP. • Error Code 626: SPED - Not Authorized Cause: The EPP has been removed from the ATM. Recommended Action: Call Triton Technical Support for activation code.

  • Page 56: To Install The T9 Keypad

    PPENDIX To Install the T9 Keypad The T9 EPP Keypad is a drop in replacement for new units manufactured with a T5 or T7 EPP Keypad. No additional parts are required. • All RL1613, Traverse and ARGO were manufacturered with a T5 or T7 EPP. (See NOTE below) •...

  • Page 57: Prior To T9 Keypad Activation

    T9 K EYPAD Prior to T9 Keypad Activation The Device Status report will indicate if the EPP has been installed correctly into the unit. This is imperative to check prior to activation as if it is not installed correctly, the EPP activation will fail. 1.

  • Page 58: To Activate The T9 Keypad

    PPENDIX To Activate the T9 Keypad NOTE: Activation is NOT required for units that ship with the T9 EPP installed. 1. Log into Management Functions. 2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics. 3. Press 8 - Keypad. 4.
  • Page 59 6. Enter the activation code. Press Enter on the keypad. If the code was entered correctly, the “EPP activation successful” box will appear. If the code was entered incorrectly, the “EPP activation failed” box will appear. If failed, repeat steps 4 - 6 (acquire a new code from Triton Technical Support).

  • Page 60: Replacing The Battery In The T9 Keypad

    PPENDIX Replacing the battery in the T9 Keypad NOTE: Do NOT remove the battery from the T9 EPP without FIRST connecting a new battery!! This EPP will be permanently damaged if the battery is removed and the keypad is unpowered before connecting a new battery.
  • Page 61 UPPLEMENT T7 PCI-EPP ATTERY EPLACEMENT ROCEDURES SA-1...
  • Page 62 Battery Case Spare battery connection EXISTING BATTERY - DO NOT REMOVE BEFORE CONNECTING A SPARE BATTERY FIRST! The spare battery for the T5 PCI-EPP may be purchased from Triton Systems: P/N 01300-00025 (T5 PCI-EPP Lithium Backup Battery) SA-2...
  • Page 63 EPP. You have approximately 2-5 minutes to replace with a spare battery before losing the data stored (keys, passwords) in the keypad. Battery Case The spare battery for the T7 PCI-EPP may be purchased from Triton Systems: P/N 01300-00023 (T7 PCI-EPP Lithium Battery) SA-3...
  • Page 64 NTENTIONALLY LANK SA-4...
  • Page 65 T5 PCI-EPP UPPLEMENT ANAGEMENT ROCE DURES T7 PCI-EPP...
  • Page 66 T5 - T7 PCI-EPP (T5) / K ANAGEMENT ROCEDURES T5 PCI-EPP IFFERENCES WITH THE KEYPAD  YOU MUST NOT REMOVE BATTERY FROM EPP WITHOUT FIRST T5 EPP CONNECTING A NEW BATTERY WILL BE PERMA NENTLY DAMAGED IF UNPOWERED AND BATTERY IS REMOVED BEFORE CONNECTING A NEW BATTERY ...
  • Page 67 B - K UPPLEMENT ANAGEMENT ROCEDURES /T5 PCI-EPP ANAGEMENT ROCEDURES INSTALLED     REVIOUSLY NTER ANAGEMENT ERS HAD TO ENTER THE INITIAL > M > K UNCTIONS (6) “Z ” PASSWORD OF SIX EROS ANAGEMENT BEFORE BEING ALLOWED TO SET THE PASSWORDS HIS IS NO LON T5 PCI-EPP...
  • Page 68 T5 - T7   “S  SELECT “E ELECT NTER ” ASSWORD OPTION OLLOW ” ASTER OPTION THE SAME PROCEDURE FOR ENTER ING A NEW PASSWORD FOR “S HEN COMPLETED ” ASSWORD OPTION WILL “C CHANGE TO HANGE ”. ASSWORD <C FTER COMPLETION...
  • Page 69 B - K UPPLEMENT ANAGEMENT ROCEDURES   U ENTERS THE SEC OND KEY PART CHARACTERS EFER TO FOR ENTERING KEYS  “C ”  T HECK DIGITS “C ” HECK DIGITS PROMPT APPEARS PROMPT APPEARS <E >. RESS NTER OU WILL BE PROMPTED THAT THE KEY WAS SUCCESSFULLY CHANGED PROMPT APPEARS TO ENTER...
  • Page 70 T5 - T7 /T7 PCI-EPP ANAGEMENT ROCEDURES INSTALLED     T7 U SER PASSWORDS NTER ANAGEMENT (6) “Z > M > K ARE INITIALLY SET TO SIX UNCTIONS VEPP) SIMILAR TO BEFORE ANAGEMENT BEING ALLOWED TO SET THE PASS WORDS ...
  • Page 71 B - K UPPLEMENT ANAGEMENT ROCEDURES   “S  SELECT NTER PASSWORD ” ASSWORD OPTION OLLOW <E >. RESS NTER THE SAME PROCEDURE FOR ENTER NTER PASSWORD ING A NEW PASSWORD FOR <E >. RESS NTER “S HEN COMPLETED ”...

  • Page 72: Function Key

    T5 - T7   U ENTERS THE SEC ENTERS THE FIRST OND KEY PART CHARACTERS KEY PART CHARACTERS EFER TO STEP FOR ENTERING EFERENCE THE KEY LAYOUT KEYS DISPLAY BELOW HE MAIN KEY PAD WILL MIRROR THE NUMBER ALPHANUMERIC KEYS FTER ENTERING THE KEYS PRESS <E...

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