Omega BL330 series User Manual page 8

Warranty
2 Year Parts & 90 Days On-Site Labor
Warranty claims can be made by calling 800-633-3401 during normal business hours between 8:30am and
5:30pm Eastern, Monday thru Friday excluding Weekends and Holidays. Emergency warranty service
claims can be made after hours, weekends and holidays by dialing 800-633-3401 and following the auto-
mated prompts.
All claims must include: make, model number, serial number, proof of purchase (dated receipt), month and
year of installation, authorized equipment dealer and all pertinent information supporting the claim prior to
the issuance of a warranty claim number. At the time of a warranty claim, should on-site service be neces-
sary, a service company will be dispatched by The Legacy Companies to the location to facilitate repairs
covering labor, parts (premium or overtime service is not included) and appropriate travel (not to exceed 2
hours or 100 miles round trip).
If during the warranty event the on-site technician determines the issue to be the result of improper instal-
lation, misuse, abuse, or requires adjustments and/or calibration, the end user will become responsible for
any charges brought forth by the service company. Should on-site service not be authorized as an option
for your product, an RMA (Return Merchandise Authorization) may be issued. The issuance of an RMA re-
quires the end user provide adequate packaging and shipping including the cost of freight to The Legacy
Companies Service Center for disposition. Should a replacement unit be necessary, it will be at the sole
discretion of TLC Management and a new or refurbished unit will be provided. The cost to repair or replace
the item including the cost to ship the unit back to the end user will be covered as a part of the warranty.
OMEGA BL330 3 2011 Rev A