Focus (Cdh) Canada/United States Of America, Enusa - Ford 2015 FOCUS Owner's Manual

Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). For more
information visit:
Issue
There is excessive back-
ground noise during a phone
call.
During a call, I can hear the
other person but they
cannot hear me.
SYNC is not able to down-
load my phonebook.
The system says that the
phonebook has downloaded
but the phonebook in SYNC
is empty or missing
contacts.

Focus (CDH) Canada/United States of America, enUSA

MyFord Touch
Phone issues
Possible cause(s)
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
This may be a possible
phone malfunction.
This is a phone-dependent
feature.
This may be a possible
phone malfunction.
This may be a limitation on
your phone's capability.
395
Websites
www.SYNCMyRide.com
www.SYNCMyRide.ca
www.syncmaroute.ca
Possible solution(s)
Review your phone's manual
about audio adjustments.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Try pushing your phonebook
contacts to SYNC. See
Phone (page 366).
Use the SYNCmyphone
feature available on the
website.
Try pushing your phonebook
contacts to SYNC. See
Phone (page 366).
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or
special ring tones associ-
ated with the missing
contact.