Before Calling For Service - LG WM9000HVA Owner's Manual

42
TROUBLEShOOTINg

Before calling for service

check the following before calling for service.
Problem
Clicking sound
Spraying or hissing sound y is water spraying in the tub?
Buzzing or gushing
sound
Splashing sound
Rattling and clanking noise y are there any foreign objects such as
Thumping sound
Vibrating noise
Water leaking around
washer
Excessive suds or failure
to rinse
Staining
Possible Causes
y do you hear a sound when you close
or lock and unlock the door?
y is the washing machine draining
water?
y is the washing machine washing a load
of laundry?
keys, coins, or safety pins in the tub or
drain filter?
y is the washing machine overloaded?
y is the load out of balance?
y are the shipping bolts removed?
y is the load evenly distributed in the
tub?
y is the washing machine level balanced?
y is the washing machine installed on a
solid and smooth surface?
y does water leak from a faucet or a
water line?
y is a drain pipe or a drain hose clogged?
y did you use more than the
recommended amount of detergent?
y is the soil level higher than the size of
the load?
y did you add detergent directly to the
tub?
y did you remove the load immediately
after it finished?
y did you sort and wash the clothes by
color or soil?
Solutions
y this sound is normal and occurs when
the door is closed, locked or unlocked.
y this sound is normal as water is
spraying or circulating during the
cycle.
y this sound is normal as the drain
pump drains water from the washing
machine after the cycle.
y this sound is normal as the load is
moving up and down during the wash
and rinse cycles.
y check if there are any foreign objects
in the tub and drain the filter after
stopping the cycle.
y unplug the power cord and contact
your nearest lg service center if the
noise persists.
y this sound is normal and occurs
when the load is out of balance. stop
the cycle and rearrange the load for
balancing.
y see page 15, Unpacking and removing
shipping bolts to remove the shipping
bolts.
y stop the cycle and rearrange the load
for balancing.
y see page 18, Leveling the washing
machine to level the washing machine.
y check if the floor is solid and level.
y check the faucets or water lines.
- if the water lines are loosely
connected, see page 16, Connecting
water lines to connect them properly.
y unclog the drain pipe or drain hose.
contact a plumber if necessary.
y use the recommended amount of
detergent for load.
y if the contamination level is low,
reduce the detergent quantity to less
than the recommended level.
Only use detergent with the HE
(High-Efficiency) logo.
y make sure to load detergent into the
detergent dispenser.
y remove the load immediately after it
finishes.
y sort and separate dark colors from
light or white ones, and heavily soiled
items from lightly soiled ones. see
page 21, Sorting laundry for details