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TracPhone V3-IP User Manual

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  • Page 1 TracPhone ® User’s Guide...
  • Page 2 TracPhone V3-IP User’s Guide This user’s guide provides all of the basic information you need to operate, set up, troubleshoot, and maintain the TracPhone V3-IP system. For detailed installation information, please refer to the TracPhone V3-IP Installation Guide. If you have any comments regarding this manual, please e-mail them to manuals@kvh.com.
  • Page 3 Trademark Information TracPhone, KVH, CommBox, and the unique light-colored dome with dark contrasting baseplate are trademarks of KVH Industries, Inc. mini-VSAT Broadband is a service mark of KVH Industries, Inc. ViaSat and the ViaSat logo are registered trademarks of ViaSat, Inc.

  • Page 4: Table Of Contents

    TracPhone V3-IP User’s Guide Table of Contents Introduction About this Manual................3 Who Should Use this Manual............3 Icons Used in this Manual ............3 Typographical Conventions ............3 Related Documentation ............4 Important Safety Information.............5 RF Radiation Hazard Area............6 System Overview ................7 System Components..............8 Satellite Communications ..............9...
  • Page 5 TracPhone V3-IP User’s Guide Interface Preferences Changing the Administrator Password ..........25 Entering the Vessel Name..............26 Assigning the Phone Line Name ............27 Adjusting the LCD Brightness ............28 No-Transmit Zones No-Transmit Zones Overview............31 Status of No-Transmit Zones ............32 Establishing No-Transmit Zones ............33 Disabling No-Transmit Zones............35...
  • Page 6 TracPhone V3-IP User’s Guide Configuring Computers for DHCP.............55 Windows 8 DHCP Settings............55 Windows 7 or Windows Vista DHCP Settings ......56 Windows XP DHCP Settings ...........57 Mac OS X DHCP Settings............59 Static IP Configuration ..............60 LAN Settings on ICM ................63 Cache Settings on ICM..............65 Physical Ethernet Port Configurations ..........66...
  • Page 7 TracPhone V3-IP User’s Guide Troubleshooting Initial Steps for Any Problem ............85 Troubleshooting a Voice Problem ............87 Troubleshooting a Data Problem............89 Error Messages................91 Status Information ................94 Status Information on the Web Interface........94 Status Information on the ICM Front Panel LCD ....100 LED Indicators................104...
  • Page 8 TracPhone V3-IP User’s Guide Wiring Diagram Wiring Diagram................131 LCD Menus LCD Menus Quick Reference Guide ..........135 Specifications System Specifications ..............139 Glossary Glossary ..................143 Index Index ....................157...
  • Page 9 TracPhone V3-IP User’s Guide Introduction 1. Introduction This section provides important safety information you need to know before using the system. It also provides a basic overview of the system and satellite communications. Contents About this Manual.............. 3 Important Safety Information ..........5 System Overview...............

  • Page 10: Introduction

    Introduction About this Manual This manual provides complete operation, configuration, and troubleshooting information for the TracPhone V3-IP system. Who Should Use this Manual The user should refer to this manual to learn how to operate the system, configure all aspects of the system, and identify the cause of any problem.

  • Page 11: Related Documentation

    TracPhone V3-IP User’s Guide Introduction Related Documentation In addition to this User’s Guide, the following documents are provided with your TracPhone system: Document Description Installation Guide Complete installation instructions Quick Start Guide Handy quick reference guide with basic operating instructions...

  • Page 12: Important Safety Information

    WARNING Risk of Electric Shock If any component of the TracPhone system becomes damaged and/ or no longer functions normally, disconnect it from vessel power, secure it from unintended operation, and contact KVH Technical Support (see “Technical Support”...

  • Page 13: Rf Radiation Hazard Area

    TracPhone V3-IP User’s Guide Introduction CAUTION RF Radiation Hazard The antenna transmits up to 3 watts of radio frequency (RF) energy that is potentially harmful. Whenever the system is powered on, make sure everyone stays more than 32 feet (10 m) away from the antenna.

  • Page 14: System Overview

    Using cutting-edge CRMA (code reuse multiple access) and spread spectrum technologies, the TracPhone V3-IP delivers a seamless and consistent Internet experience. And it all comes with an antenna that is smaller and lighter than traditional VSAT antennas.

  • Page 15: System Components

    TracPhone V3-IP User’s Guide Introduction System Components The TracPhone V3-IP system includes the following components: Antenna Unit The antenna unit provides the satellite link to the land-based hub. Using its integrated GPS, advanced reflector technology, and gyro stabilization, the antenna automatically locates and tracks the correct satellite, even while your vessel is on the move.

  • Page 16: Satellite Communications

    TracPhone V3-IP User’s Guide Introduction Satellite Communications Communications satellites are located in fixed positions above the Earth’s equator and relay data to/from the earth within the regions that they serve. Therefore, to communicate via a given satellite, you must be located within that satellite’s unique coverage area, also known as its “footprint.”...
  • Page 17 Introduction In addition, since satellites are located 22,300 miles (35,900 km) above the equator, the TracPhone antenna must have a clear view of the sky to transmit and receive signals. Anything that stands between the antenna and the satellite can block signals, resulting in lost data.

  • Page 18: Seamless Satellite Switching

    TracPhone V3-IP User’s Guide Introduction Seamless Satellite Switching The high-traffic regions of the global mini-VSAT Broadband coverage area are covered by more than one satellite. The ICM’s built-in modem maintains a prioritized list of all satellites in the network and selects the highest priority satellite that provides coverage at the vessel’s...
  • Page 19 Getting Started 2. Getting Started This section explains how to activate the TracPhone system for mini- VSAT Broadband service. It also explains how to turn on the system for the first time and how to interpret the system’s startup screens. Then it introduces the TracPhone V3-IP web interface, detailing how to access the Home page and the Help documentation.

  • Page 20: Getting Started

    NOTE: You will need to enter the antenna and ICM serial numbers on the form. You can find these numbers on the Support page of the TracPhone V3- IP web interface or in the System Info LCD menu on the ICM’s front panel.

  • Page 21: Turning On The System

    TracPhone V3-IP User’s Guide Getting Started Turning On the System To turn on your TracPhone system, follow these steps: CAUTION The antenna transmits RF energy that is potentially harmful. Make sure everyone stays more than 32 feet (10 m) away from the antenna while it is in use.

  • Page 22: System Startup

    TracPhone V3-IP User’s Guide Getting Started System Startup The ICM shows the following screens during startup. Similar messages will also appear on the web interface. If the display shows an error message, see “Error Messages” on page ICM Screen Description...

  • Page 23: Accessing The Web Interface

    TracPhone V3-IP User’s Guide Getting Started Accessing the Web Interface The ICM offers a local web interface, which you can use to check system status, update software, and configure all aspects of the system. To access the web interface, simply open a web browser...

  • Page 24: Understanding The Home Page

    TracPhone V3-IP User’s Guide Getting Started Understanding the Home Page The Home page of the TracPhone V3-IP web interface provides essential system status information, including the status of the antenna, the system’s connection to the mini-VSAT Broadband service, and the voice service connection. It also displays the vessel’s GPS position and provides a graphical representation of the antenna’s...

  • Page 25: Viewing The Help (User Documentation)

    TracPhone V3-IP User’s Guide Getting Started Viewing the Help (User Documentation) The system’s Help is available on the Support page of the TracPhone V3-IP web interface. Two options are offered: Condensed and Extended. Refer to either of these resources for answers to your operation, configuration, or troubleshooting questions.

  • Page 26: Clearing The Cache Of Your Web Browser

    TracPhone V3-IP User’s Guide Getting Started Clearing the Cache of Your Web Browser When you visit a web page, your browser may store a copy of it in its local cache. As a result, when you revisit the page, the browser may display the old copy it had previously stored rather than reload the latest version from the web.
  • Page 27 TracPhone V3-IP User’s Guide Interface Preferences 3. Interface Preferences This section explains how to customize the TracPhone V3-IP web interface by entering the names of the vessel and phone line. It also explains how to change the Administrator password and adjust the brightness of the ICM’s front panel LCD.

  • Page 28: Interface Preferences

    To prevent unauthorized user access, KVH recommends that you change the Administrator password to something unique. To change the Administrator password, follow these steps: 1. At the TracPhone V3-IP web interface, click the Settings tab. Then click Account. 2. In Security, click Edit.

  • Page 29: Entering The Vessel Name

    TracPhone V3-IP User’s Guide Interface Preferences Entering the Vessel Name The vessel name is displayed on the Home page of the TracPhone V3- IP web interface. It also appears in all technical support communications. To enter your vessel’s name in the TracPhone V3-IP web interface, follow these steps: 1.

  • Page 30: Assigning The Phone Line Name

    TracPhone V3-IP User’s Guide Interface Preferences Assigning the Phone Line Name The phone line name is displayed on the Home page of the TracPhone V3-IP web interface. It also appears in all technical support communications. For example, you might assign the name “Bridge.”...

  • Page 31: Adjusting The Lcd Brightness

    TracPhone V3-IP User’s Guide Interface Preferences Adjusting the LCD Brightness You can adjust the brightness of the ICM’s front panel LCD to suit your preferences. To adjust the brightness of the ICM’s display, follow these steps: 1. At the ICM front panel, press MENUS until the display shows “SETTINGS.”...
  • Page 32 TracPhone V3-IP User’s Guide No-Transmit Zones 4. No-Transmit Zones This section explains how to view, configure, temporarily disable, and clear no-transmit zones, which prohibit the antenna from transmitting within a certain azimuth range. Contents No-Transmit Zones Overview .......... 31 Status of No-Transmit Zones........... 32 Establishing No-Transmit Zones........

  • Page 33: No-Transmit Zones

    TracPhone V3-IP User’s Guide No-Transmit Zones No-Transmit Zones Overview To prevent exposure to the antenna’s radiated RF (radio frequency) energy, you can configure up to two no-transmit zones for areas where crew and passengers frequent. Whenever the antenna points within a no-transmit zone, the system disables the transmitter.

  • Page 34: Status Of No-Transmit Zones

    Status of No-Transmit Zones You can view the current status of the system’s no-transmit zones on the Home page of the TracPhone V3-IP web interface. If no-transmit zones have been set up, “My VSAT Status” includes a No-Transmit Zones column. If this column is missing, no transmit zones have not yet been set up or they have been cleared from memory.

  • Page 35: Establishing No-Transmit Zones

    1. Identify the necessary azimuth range for the zone (see “Identify the Azimuth Range”). 2. At the TracPhone V3-IP web interface, configure a no-transmit zone for that azimuth range (see “Configure the No-Transmit Zone(s) at the Web Interface” on page 34).
  • Page 36 TracPhone V3-IP User’s Guide No-Transmit Zones Configure the No-Transmit Zone(s) at the Web Interface 1. At the TracPhone V3-IP web interface, click the Settings tab. Then click No-Transmit Zones. 2. Click Edit. 3. If the Login window appears, log in with the Administrator password.

  • Page 37: Disabling No-Transmit Zones

    “RF Radiation Hazard Area” on page To disable the no-transmit zones, follow these steps: 1. At the TracPhone V3-IP web interface, click the Settings tab. Then click No-Transmit Zones. 2. Click Edit. 3. If the Login window appears, log in with the Administrator password.

  • Page 38: Clearing No-Transmit Zones

    “RF Radiation Hazard Area” on page NOTE: This procedure explains how to clear no-transmit zones using the TracPhone V3-IP web interface. If you prefer, you may use the front panel LCD menu instead (go to Diagnostic Tools > Factory Reset).
  • Page 39 TracPhone V3-IP User’s Guide Voice Connections 5. Voice Connections This section covers everything you need to know about the enhanced voice service. It explains how to place calls, add virtual numbers, check VoiceMail, send a fax, and access your voice account online.

  • Page 40: Voice Connections

    Therefore, it is critical that you maintain your vessel’s separate distress and safety communications system for emergency calls. Be sure to inform anyone who may use the TracPhone V3-IP of the limitations of emergency services. The manufacturer,...

  • Page 41: Making A Ship-To-Shore Call

    Making a Ship-to-Shore Call To place a call from the vessel, follow these steps: 1. Make sure the TracPhone system is online. 2. Pick up the handset on any phone connected to the ICM. You should hear a dial tone. If you don’t, check the phone line status on the web interface’s Home tab.
  • Page 42 TracPhone V3-IP User’s Guide Voice Connections Figure 5-2 Ship-to-Shore Calls (Example) Seattle 4620951 Tokyo Los Angeles 011-81-3-90126382 310-6910951 Melbourne 011-61-3-82125092 = International prefix Phone Line 1 1-206-3538023 (Seattle) (from Line 1 country) = Country code = Area/City code 82125092 = Local phone no.

  • Page 43: Making A Shore-To-Ship Call

    TracPhone V3-IP User’s Guide Voice Connections Making a Shore-to-Ship Call People on shore call your vessel by dialing your vessel’s phone number. They are billed international and long-distance charges based on the vessel’s phone number, and not on the location of the vessel.

  • Page 44: Virtual Numbers

    TracPhone V3-IP User’s Guide Voice Connections Virtual Numbers For an additional fee, you may assign up to five virtual phone numbers to the vessel phone line. Each of these numbers can be set up with a different country code and area/city code, allowing people on shore within those regions to avoid international or long-distance charges when they call the vessel.

  • Page 45: Voicemail

    TracPhone V3-IP User’s Guide Voice Connections VoiceMail KVH’s enhanced voice service offers a similar suite of features as you might find with any landline telephone service. One of these features is VoiceMail. With VoiceMail, people who call the vessel may record a message if you are unable to answer the call or the line is busy.
  • Page 46 TracPhone V3-IP User’s Guide Voice Connections Listening to Your Messages on Shore You still have access to your VoiceMail messages when you disembark the vessel. Choose one of the following options: • Use a computer: Go to your voice account web page (see “Accessing Your Voice Account”...

  • Page 47: Faxing

    TracPhone V3-IP User’s Guide Voice Connections Faxing You can fax documents via the enhanced voice service. Connect a fax machine to the “Voice Line 1” jack on the ICM and dial the fax number as you would a voice call (see “Making a Ship-to-Shore Call”...

  • Page 48: Uch-250 Fax Server

    TracPhone V3-IP User’s Guide Voice Connections UCH-250 Fax Server Faxing over Internet Protocol can be unreliable at times (normally an 80% success rate). Glitches like latency, packet loss, and jitter, common with any VoIP connection, can interrupt the synchronization necessary for fax communications.

  • Page 49: Accessing Your Voice Account

    TracPhone V3-IP User’s Guide Voice Connections Accessing Your Voice Account You can manage your account online at KVH’s Enhanced VoIP Service Account Center. You can view and configure all of the various calling features available to you, as well as view account information and listen to VoiceMails.

  • Page 50: Network Configuration

    Configuration This section explains the three main options for connecting your vessel’s computers to the TracPhone system: wired DHCP, wireless DHCP, and static IP. (You can use one, two, or all three configurations to meet your network requirements.) It also provides an overview of the advanced network settings that are available on the ICM.

  • Page 51: Wired Dhcp Configuration

    TracPhone V3-IP User’s Guide Network Configuration Wired DHCP Configuration In a wired DHCP configuration, vessel computers connect to the ICM via Ethernet cables and receive IP addresses from the ICM. This is the system’s default configuration. Figure 6-1 Wired DHCP Configuration (Example)

  • Page 52: Wireless Dhcp Configuration

    TracPhone V3-IP User’s Guide Network Configuration Wireless DHCP Configuration In a wireless (Wi-Fi) DHCP configuration, vessel computers connect to the ICM via its built-in wireless access point (WAP) and receive IP addresses from the ICM. Important! The range of the ICM’s WAP will depend on the layout and structure of the vessel.

  • Page 53: Wireless Settings On Icm

    ICM’s configuration.) To enable a wireless network connection and protect it from outside intrusion, follow these steps: 1. At the TracPhone V3-IP web interface, click the Settings tab. Then click Network Settings. 2. In Wireless Settings, click Edit. 3. If the Login window appears, log in with the Administrator password.
  • Page 54 TracPhone V3-IP User’s Guide Network Configuration Figure 6-3 Wireless Settings...

  • Page 55: Configuring Computers For Dhcp

    TracPhone V3-IP User’s Guide Network Configuration Configuring Computers for DHCP To configure your computers for DHCP, allowing them to receive IP addresses from the ICM, follow the steps for your operating system: • “Windows 8 DHCP Settings” • “Windows 7 or Windows Vista DHCP Settings” on page 56 •...

  • Page 56: Windows 7 Or Windows Vista Dhcp Settings

    TracPhone V3-IP User’s Guide Network Configuration Figure 6-4 Windows 8 - Internet Protocol Properties 6. In the Ethernet Properties dialog box, click Close. Windows 7 or Windows Vista DHCP Settings To configure a Windows 7 or Windows Vista computer for DHCP addressing, follow these steps: 1.

  • Page 57: Windows Xp Dhcp Settings

    TracPhone V3-IP User’s Guide Network Configuration 4. In the Local Area Connection Properties dialog box, click the Networking tab, select Internet Protocol Version 4, and then click Properties. 5. In the Internet Protocol Properties dialog box, select Obtain an IP address automatically and Obtain DNS server address automatically.
  • Page 58 TracPhone V3-IP User’s Guide Network Configuration 2. In Network Connections, double-click the Local Area Connection for the Ethernet connection you are using for mini- VSAT Broadband. 3. In the Local Area Connection Status dialog box, click the General tab. Then click Properties. If this screen doesn’t appear, simply skip to Step 4.

  • Page 59: Mac Os X Dhcp Settings

    TracPhone V3-IP User’s Guide Network Configuration Mac OS X DHCP Settings To configure a Mac OS X computer for DHCP addressing, follow these steps: 1. In System Preferences, click Network. 2. In the Network dialog box, select Ethernet then set the following: •...

  • Page 60: Static Ip Configuration

    TracPhone V3-IP User’s Guide Network Configuration Static IP Configuration In a static IP configuration, an onboard network device is assigned a public IP address that can be accessed directly from the Internet. It does not receive an IP address from the ICM.
  • Page 61 1. Make sure the system is activated for mini-VSAT Broadband service. 2. Turn on the TracPhone system and make sure it is “Online.” The system must remain online to allow KVH to set up your system over the satellite link.
  • Page 62 Figure 6-8 on page 60). Use a straight-through CAT5 (or better) Ethernet cable with RJ45 connectors. 5. At the TracPhone V3-IP web interface, select the Static IP physical Ethernet port configuration. Refer to “Physical Ethernet Port Configurations” on page 66 for details.

  • Page 63: Lan Settings On Icm

    ICM’s configuration.) To change the ICM’s LAN settings, follow these steps: 1. At the TracPhone V3-IP web interface, click the Settings tab. Then click Network Settings. 2. In LAN Settings, click Edit. 3. If the Login window appears, log in with the Administrator password.
  • Page 64 TracPhone V3-IP User’s Guide Network Configuration Figure 6-11 LAN Settings...

  • Page 65: Cache Settings On Icm

    ICM’s configuration.) To disable the local web cache on the ICM, follow these steps: 1. At the TracPhone V3-IP web interface, click the Settings tab. Then click Network Settings. 2. In Cache Settings, click Edit.

  • Page 66: Physical Ethernet Port Configurations

    LAN configuration – the ICM assigns IP addresses to all devices connected to its network. However, at the TracPhone V3-IP web interface, you can modify the ICM to support any of the following alternate configurations: •...

  • Page 67: Static Ip Port Configuration

    TracPhone V3-IP User’s Guide Network Configuration 4. Select the desired configuration from the Configuration drop- down menu. Then click Save. Figure 6-13 Physical Ethernet Port Configuration Setting 5. At the confirmation message, click Save. Static IP Port Configuration In a static IP configuration, the “User Ethernet 4” port bypasses the ICM’s local subnet to connect directly to the built-in modem.

  • Page 68: Dual Dome Port Configuration

    Network Configuration Dual Dome Port Configuration If a second TracPhone system is installed as a backup, one of the “User Ethernet” ports on that secondary system’s ICM must be connected to the “User Ethernet 4” port on the primary system’s ICM.

  • Page 69: Legacy Port Configuration

    Use the legacy configuration only if the ICM is replacing an older TracPhone V7 or V3 antenna system’s belowdecks equipment. Do not use this mode with a TracPhone V3-IP, V7-IP, V11, or V11-IP antenna system. In a legacy configuration, many of the ICM’s features are disabled to make the configuration similar to a standard TracPhone V7 or V3.

  • Page 70: Commbox Settings On Icm

    For complete details about the CommBox software, refer to the CommBox manual. To view the CommBox manual, follow these steps: 1. At the TracPhone V3-IP web interface, click the CommBox tab. Figure 6-19 CommBox Tab 2. Click Log in to CommBox Control.

  • Page 71: Reset To Factory Configuration

    Network Configuration Reset to Factory Configuration If the system’s network becomes corrupted such that you can no longer access the TracPhone V3-IP web interface, you can reset the system to its original factory settings. Important! Perform a factory reset only if directed by KVH Technical Support.
  • Page 72 TracPhone V3-IP User’s Guide Network Configuration Figure 6-21 Factory Reset Press MENUS until DIAGNOSTIC TOOLS is displayed. DIAGNOSTIC TOOLS NEXT SELECT EXIT KVH SUPPORT IP NEXT SELECT EXIT CALIBRATE GYROS NEXT SELECT EXIT FACTORY RESET NEXT SELECT EXIT NETWORK CONFIG WILL...
  • Page 73 TracPhone V3-IP User’s Guide Data Connections 7. Data Connections This section explains how to connect to the Internet via the mini-VSAT Broadband service. It also provides a number of suggestions for minimizing the amount of data that’s transferred over the network.

  • Page 74: Data Connections

    TracPhone V3-IP User’s Guide Data Connections Internet Access Overview While the TracPhone system is online with the mini-VSAT Broadband service, you can perform all of the same Internet tasks you perform at home: • E-mail • Web browsing • Weather and chart updates •...

  • Page 75: Tips For Minimizing Data Usage

    TracPhone V3-IP User’s Guide Data Connections Tips for Minimizing Data Usage The configurations of operating systems, web browsers, and applications generally assume an unlimited, always-on broadband connection. As such, they will often try to connect to the Internet on their own to download updates and transfer files. They will also operate without any regard to the amount of traffic they generate to perform routine tasks.

  • Page 76: Preventing Automatic Updates

    TracPhone V3-IP User’s Guide Data Connections Preventing Automatic Updates The default configuration of many applications allow them to download updates from the Internet automatically, without any user interaction. KVH recommends that, while the device is being used at sea, you set up these applications either to not check for updates or to notify you before downloading them.

  • Page 77: Firewall Protection

    TracPhone V3-IP User’s Guide Data Connections Firewall Protection A firewall can prevent most applications from accessing the Internet without your knowledge, as well as protect your devices from outside intrusion. KVH recommends that you enable the firewall on your router or individual network devices.

  • Page 78: Data-Intensive Applications

    TracPhone V3-IP User’s Guide Data Connections Data-Intensive Applications The following applications can consume a great deal of data whenever they are active or running in the background: • Skype (uses 40 MB per month just to maintain your status, in addition to the data used for actual calls and chats) •...

  • Page 79: E-Mail Best Practices

    TracPhone V3-IP User’s Guide Data Connections E-mail Best Practices There are several ways to reduce the amount of data your e-mail application uses. Consider the following e-mail best practices: • Use an IMAP (Interactive Mail Access Protocol) server instead of traditional POP3 (Post Office Protocol 3).

  • Page 80: Commbox Features

    Accessing the CommBox Web Interface If a CommBox software bundle is enabled on the ICM, follow these steps to access the CommBox web interface: 1. At the TracPhone V3-IP web interface, click the CommBox tab. Figure 7-1 CommBox Tab...
  • Page 81 TracPhone V3-IP User’s Guide Data Connections 2. Click Log in to CommBox Control. 3. Log into the CommBox web interface with your CommBox user name and password. NOTE: The CommBox user name and password differs from the ICM’s Administrator password.

  • Page 82: Troubleshooting

    TracPhone V3-IP User’s Guide Troubleshooting 8. Troubleshooting This section identifies some basic problems along with their possible causes and solutions. It also explains what the error messages, status messages, and LED conditions indicate, how to view and export the system logs, and how to get technical support.

  • Page 83: Initial Steps For Any Problem

    TracPhone V3-IP User’s Guide Troubleshooting Initial Steps for Any Problem If you are experiencing a problem with your TracPhone system, first follow these basic steps: Step 1a: Check System Status Information on the Web Interface Open a web browser window on any computer on the network and enter http://minivsat.kvh to access the TracPhone V3-IP web interface.
  • Page 84 Make sure power is applied to all system components. Also make sure all cables are connected tightly. Step 5: Restart the System Try restarting the system at the TracPhone V3-IP web interface (see “Hardware Restart” on page 127). If you cannot access the web...

  • Page 85: Troubleshooting A Voice Problem

    Area Code + Local Phone Number. Step 3: Check the My Phone Status on the Web Interface At the TracPhone V3-IP web interface, go to the Home page and check the My Phone status information. If it shows “Unable to Register Voice Service,”...
  • Page 86 TracPhone V3-IP User’s Guide Troubleshooting Step 6: Try a Different Phone Disconnect the phone from the ICM and connect another phone in its place (use a phone that you know is working properly). If you are then able to place a call with the new phone, the phone you were using is faulty.

  • Page 87: Troubleshooting A Data Problem

    TracPhone V3-IP User’s Guide Troubleshooting Troubleshooting a Data Problem If you are unable to access the Internet, follow these steps: Step 1: Check the Basics Complete the initial steps described in “Initial Steps for Any Problem” on page Step 2: Check Your Computer’s DHCP Configuration Unless you have set up a static IP address, your computer’s TCP/IP...
  • Page 88 TracPhone V3-IP User’s Guide Troubleshooting Figure 8-1 Pinging the Network Connections Satellite Antenna System Internet 192.168.5.1 4.2.2.1 DNS Server...

  • Page 89: Error Messages

    Error Messages This section lists the error message codes that might appear on the TracPhone V3-IP web interface and front panel LCD to indicate a system problem. Many of these faults should only be repaired by a KVH-certified technician; contact KVH Technical Support for assistance (see “Technical Support”...
  • Page 90 The ICM’s built-in modem is not responding to status queries. Contact KVH. The software update file you selected is not valid for the TracPhone V3-IP. Try a new update file. The antenna is not accepting the no-transmit zones setup from the ICM. Contact KVH.
  • Page 91 TracPhone V3-IP User’s Guide Troubleshooting Error Description The antenna is not receiving adequate DC power from the ICM. Check the power/data cable and the wires on the back of the ICM. The antenna’s main board has lost RF communications. Try updating the software (see “Software Updates”...

  • Page 92: Status Information

    TracPhone V3-IP User’s Guide Troubleshooting Status Information You can find system status information on the TracPhone V3-IP web interface and front panel LCD. Similar information is available in both places. See the following for details: • “Status Information on the Web Interface”...
  • Page 93 TracPhone V3-IP User’s Guide Troubleshooting My VSAT Status Message Description Connection Status General status of the ICM’s built-in modem: • Online – Modem is connected to the mini- VSAT Broadband service; the system is ready for use • Initializing • Waiting for Hub Comm – Modem is...
  • Page 94 TracPhone V3-IP User’s Guide Troubleshooting My Phone Message Description My Phone General status of the system’s connection to the enhanced voice service: • Online & Ready – the voice service is ready for use • Offline • Logging In... • Unable to Connect to Voice Service –...
  • Page 95 TracPhone V3-IP User’s Guide Troubleshooting Support Page of the Web Interface The Support page provides more detailed system status information, as reported by the ICM’s built-in modem. Figure 8-3 Support Page The “My VSAT Status” provides the same basic status information as the Home page, with the addition of antenna pointing information: Azimuth (Az), Elevation (El), and Skew.
  • Page 96 Modem IP The built-in modem’s external satellite IP address: 10.61.xxx.xxx; its identity on the mini-VSAT Broadband network KVH Support IP This field does not apply to the TracPhone V3-IP Latitude Vessel latitude reported by the GPS Longitude Vessel longitude reported by the GPS...
  • Page 97 TracPhone V3-IP User’s Guide Troubleshooting TX Statistics Message Description Attenuation Set by the hub; the lower the number, the higher your antenna’s transmission power; typically between 5-31 dB Data Rate Rate at which the built-in modem is capable of transmitting data; does not indicate the...

  • Page 98: Status Information On The Icm Front Panel Lcd

    TracPhone V3-IP User’s Guide Troubleshooting Status Information on the ICM Front Panel LCD On the front panel of the ICM, you can view much of the same status information that’s available on the web interface. To view the status information, follow these steps: 1.
  • Page 99 TracPhone V3-IP User’s Guide Troubleshooting Modem/Network Status Message Description External IP address of the ICM’s built- MODEM SATELLITE IP in modem; identity of the modem on the mini-VSAT Broadband network (10.61.xxx.xxx) General status of the modem; “Online” MODEM STATE indicates the modem is connected to...
  • Page 100 TracPhone V3-IP User’s Guide Troubleshooting Antenna/ACU Status Message Description General status of the antenna; must be ANTENNA STATE “Tracking” to connect to mini-VSAT Broadband DC voltage measured at the antenna’s ANTENNA DC INPUT circuit board; should be between 38 VDC and 44 VDC Status of the antenna’s BUC (transmit)
  • Page 101 TracPhone V3-IP User’s Guide Troubleshooting GPS/Heading Status Message Description Source of the GPS data used by the CURRENT GPS SOURCE system Status of the antenna’s GPS; displays SYSTEM GPS STATUS vessel latitude/longitude if GPS has a valid fix This message does not apply to the...

  • Page 102: Led Indicators

    TracPhone V3-IP User’s Guide Troubleshooting LED Indicators Status lights on the front of the ICM indicate the current status of the system and can help you identify problems quickly. Figure 8-5 Status Lights During normal operation, all status lights should be lit green. The following tables explain what the different light conditions indicate.
  • Page 103 TracPhone V3-IP User’s Guide Troubleshooting ANTENNA Light The table below explains what the ANTENNA light indicates. Light is... Indicates Description No power input to the antenna Green Tracking Antenna is tracking a satellite Green, Searching Antenna is searching for a satellite, or flashing the ICM’s built-in modem is...

  • Page 104: System Logs

    To start a new log or view the current log, follow these steps: 1. At the TracPhone V3-IP web interface, click the Support tab. 2. On the System Logs menu, click Operational Log. Figure 8-6 Viewing the Operational Log 3.
  • Page 105 The Event Log keeps a historical record of the error messages the antenna system generates. The most recent entries in this log are displayed on the Support page of the TracPhone V3-IP web interface. To view the complete Event Log, follow these steps: 1.

  • Page 106: Equipment Id Numbers

    TracPhone V3-IP User’s Guide Troubleshooting Equipment ID Numbers On the Support page of the TracPhone V3-IP web interface, you can find the following important equipment identification numbers: • Antenna serial number • ICM serial number • Modem serial number • MTA MAC address NOTE: The modem and MTA are built into the ICM.

  • Page 107: Software Versions

    TracPhone V3-IP User’s Guide Troubleshooting Software Versions On the Support page of the TracPhone V3-IP web interface, you can view the currently installed versions of the following software: • Operating system (resides on ICM) • ICM/Antenna – you can update this software through the ICM (see “Software Updates”...

  • Page 108: Technical Support

    TracPhone V3-IP User’s Guide Troubleshooting Technical Support The TracPhone V3-IP system is a sophisticated electronic device; only specially trained KVH-certified technicians have the tools and expertise necessary to diagnose and repair a system fault. Therefore, if you experience an operating problem or require technical assistance, please contact KVH Technical Support (24/7): Within the Continental U.S.A.:...
  • Page 109 TracPhone V3-IP User’s Guide Maintenance 9. Maintenance This section explains how to perform preventive maintenance to keep the system in tip-top shape. It also explains how to update the software and the modem’s satellite configuration files, calibrate the gyros, and restart system components.

  • Page 110: Maintenance

    TracPhone V3-IP User’s Guide Maintenance Preventive Maintenance The following tasks should be performed periodically to help maintain peak performance: • Vacuum the vents on the ICM. Air needs to flow through these vents to cool the electronic components and prevent overheating.

  • Page 111: Software Updates

    ICM, with the exception of the modem. Modem updates are downloaded automatically via the satellite connection. When a modem update is in progress, the TracPhone V3-IP web interface shows “Updating” under Connection Status, and the ICM front panel display shows “Do not power down - Updating”...

  • Page 112: Using The Icm To Update Software

    To update the software using the ICM and your mini-VSAT Broadband connection, follow these steps: 1. At the TracPhone V3-IP web interface, click the Updates tab. 2. Under Software Update Status, click Check Now. 3. If the ICM is able to connect to KVH’s Updates server, it notifies you whether a new version is available for download.

  • Page 113: Using Your Computer To Update Software

    110). 2. Connect your computer to the ICM’s network. 3. At the TracPhone V3-IP web interface, click the Updates tab. 4. If a Choose File button appears under Update Using this Computer, click Choose File then log in with the Administrator password.

  • Page 114: Using An Iphone/Ipod Touch To Update Software

    2. Use the iPhone/iPod touch app to download the latest software version to your iPhone/iPod touch at any time. 3. Make sure the TracPhone system is turned on and initialized (the ICM front panel LCD shows “Searching” or “Tracking”). 4. Connect your iPhone/iPod touch to the TracPhone system via its wireless connection, then use the app to install the software.

  • Page 115: Using A Usb Flash Drive To Update Software

    Customers can get this file from KVH Technical Support (see “Technical Support” on page 110). 2. Make sure the TracPhone system is turned on and initialized (the ICM front panel LCD shows “Searching” or “Tracking”). 3. Connect your USB flash drive to the USB port on the front of the ICM.

  • Page 116: Modem Configuration Updates

    Modem Configuration Updates The SSCF and SED configuration files stored in the ICM’s built-in modem contain all of the satellite parameters the TracPhone system needs to find and track the mini-VSAT Broadband satellites. These configuration files need to be updated whenever changes are made to the satellite network.

  • Page 117: Manually Updating The Modem Configuration Files

    “Technical Support” on page 110). 2. Connect your computer to the ICM’s network. 3. At the TracPhone V3-IP web interface, click the Support tab. Then click Click here for more details to access the modem’s web page. Figure 9-7 Link to Modem Web Page...
  • Page 118 TracPhone V3-IP User’s Guide Maintenance 4. At the modem’s web page, click the Configuration tab. Figure 9-8 Modem Web Page Configuration Tab 5. In the sidebar, click Satellite (if necessary). 6. At the User Login page, enter the following user name and...
  • Page 119 TracPhone V3-IP User’s Guide Maintenance 11. Click Upload. Make sure the new versions appear under the old versions. 12. Click Save files. Figure 9-10 Saving the New Files to the Modem 13. When the “Files saved” message appears, click Revert.
  • Page 120 TracPhone V3-IP User’s Guide Maintenance Figure 9-11 Restoring Automatic Updates 14. When the “Revert complete” message appears, click Reboot to restart the modem. It will now use the new configuration files. Figure 9-12 Rebooting the Modem...

  • Page 121: Corrective Maintenance

    TracPhone V3-IP User’s Guide Maintenance Corrective Maintenance If a system component fails, it will need to be replaced by a KVH- certified technician. Instructions are provided with the replacement part. Important! Field replaceable units should only be replaced by a trained, KVH- certified technician.

  • Page 122: Gyro Calibration

    TracPhone V3-IP User’s Guide Maintenance Gyro Calibration The TracPhone antenna’s gyros continuously measure the rate of vessel motion in three axes and send this data to the antenna’s motor control circuitry to keep the antenna pointed at the satellite. At the factory, each gyro is precisely calibrated to work with the antenna’s...
  • Page 123 TracPhone V3-IP User’s Guide Maintenance Figure 9-13 Calibrating the Gyros Press MENUS until DIAGNOSTIC TOOLS is displayed. DIAGNOSTIC TOOLS NEXT SELECT EXIT KVH SUPPORT IP NEXT SELECT EXIT CALIBRATE GYROS NEXT SELECT EXIT ONLY PERFORM IN CALM SEAS PROCEED WITH CAL?

  • Page 124: Hardware Restart

    ICM at the front panel, then turning it back on. To restart a system component, follow these steps: 1. At the TracPhone V3-IP web interface, click the Support tab. 2. On the Restart Hardware menu, click the desired option. Figure 9-14 Restart Hardware Menu 3.

  • Page 125: Wiring Diagram

    TracPhone V3-IP User’s Guide Wiring Diagram Appendix A. Wiring Diagram This section provides a system wiring diagram. For detailed installation instructions, refer to the Installation Guide. Contents Wiring Diagram.............. 131...
  • Page 126 TracPhone V3-IP User’s Guide Wiring Diagram Wiring Diagram The wiring diagram below shows the basic system connections. For detailed installation instructions, refer to the Installation Guide. Antenna Power/Data Blue/White White/Blue Brown/White White/Brown NMEA 0183 Talker Orange/White (optional, customer-supplied) White/Orange Gray/White White/Gray Ship’s Heading...

  • Page 127: Lcd Menus

    TracPhone V3-IP User’s Guide LCD Menus Appendix B. LCD Menus This section provides a quick reference guide to the LCD menus on the ICM’s front panel. Contents LCD Menus Quick Reference Guide ....... 135...

  • Page 128: Lcd Menus Quick Reference Guide

    TracPhone V3-IP User’s Guide LCD Menus LCD Menus Quick Reference Guide The chart below shows the menu structure of the ICM front panel LCD interface. STATUS NEXT SELECT EXIT Modem/Network Status MTA/RSM (GPRS) Antenna/ACU Status MTA Status Modem Satellite IP...

  • Page 129: Specifications

    TracPhone V3-IP User’s Guide Specifications Appendix C. Specifications This section provides the technical specifications of the TracPhone system’s components. Contents System Specifications ........... 139...

  • Page 130: System Specifications

    TracPhone V3-IP User’s Guide Specifications System Specifications Antenna Specifications Attribute Rating Meets Inmarsat operational, survival, and shock specifications RX receive/TX transmit 11.7-12.75 GHz/14.0-14.5 GHz frequency band Antenna gain 31.0 dBi (RX-band, min) Transmit power (BUC) 3 W max Elevation range 7.5°...
  • Page 131 TracPhone V3-IP User’s Guide Specifications ICM Specifications Attribute Rating Heading input (optional) NMEA 0183, 4800 baud, accurate within 2°, compatible sentences: $--HDG, $--HDM, $--HDT, $--OSD, $--THS, $--VHW Temperature Operational: 5° F to 131° F (-15° C to 55° C) Survival: 5° F to 158° F (-15° C to +70° C) Humidity IEC 60945;...

  • Page 132: Glossary

    TracPhone V3-IP User’s Guide Glossary Appendix D. Glossary This section provides a glossary of technical terms used throughout the documentation. Contents Glossary................. 143...
  • Page 133 TracPhone V3-IP User’s Guide Glossary Glossary 10BaseT Ethernet standard using twisted pair cabling (such as CAT5). Supports a maximum data rate of 10 Mbps. 100BaseT Fast Ethernet standard using twisted pair cabling (such as CAT5). Supports a maximum data rate of 100 Mbps.
  • Page 134 TracPhone V3-IP User’s Guide Glossary Cache A web browser's local storage of visited web pages and other Internet files, allowing that information to be accessed more quickly on subsequent visits. CAT5 Category of twisted pair cable with a maximum data rate of 1,000 Mbps.
  • Page 135 TracPhone V3-IP User’s Guide Glossary Data Rate Speed at which a communications path can transfer information, normally measured in bits per second (bps). Decibel. Ratio of one power level to another. DHCP Dynamic Host Configuration Protocol. IP protocol that allows a server to automatically assign IP addressing information to a computer or device on the network.
  • Page 136 TracPhone V3-IP User’s Guide Glossary Ethernet Network communications standard adopted by most LANs. Communicates via twisted pair cable at one of three maximum data rates: (1) Standard - 10 Mbps, (2) Fast - 100 Mbps, and (3) Gigabit - 1 Gbps (1,000 Mbps).
  • Page 137 Wide Web. Earth station that links the satellite network to the terrestrial network. Integrated CommBox Modem. Intermediate Frequency. As it applies to TracPhone V3-IP, L-band output of an LNB, or input to a BUC. IMAP Internet Message Access Protocol. E-mail protocol by which a client retrieves user-selected messages that are stored on a remote mail server.
  • Page 138 TracPhone V3-IP User’s Guide Glossary L-band Range of frequencies from 950 MHz to 2150 MHz. Low Noise Block down-converter. Device that converts and amplifies a Ku-band satellite signal into an intermediate frequency (IF) L-band signal. MAC Address Media Access Control Address. Unique six-byte hardware identifier assigned to every network interface card (NIC).
  • Page 139 TracPhone V3-IP User’s Guide Glossary Packet Part of a data message transmitted over a network. Also contains the address of the destination for routing purposes. (Data messages are divided into packets, sent over a network, then reassembled in the correct order at the destination.) Peripheral Component Interconnect.
  • Page 140 TracPhone V3-IP User’s Guide Glossary PSTN Public Switched Telephone Network. Worldwide telephone network carrying analog voice signals. Return Link Communication path from the antenna to the satellite. Another term for “Uplink.” Radio Frequency. RJ45 Registered Jack 45. Eight-wire network cable connector for LANs.
  • Page 141 TracPhone V3-IP User’s Guide Glossary Spread Spectrum A type of communication method by which the information signal energy is spread over a frequency band much wider than the minimum bandwidth required for transmitting the information. The resulting low power level across the full bandwidth does not interfere with neighboring satellites, so the width of the transmitted beam is not as critical as it is with traditional VSAT antennas.
  • Page 142 TracPhone V3-IP User’s Guide Glossary TCP/IP Transmission Control Protocol/Internet Protocol. Two communications protocols for the Internet. IP handles the delivery of data packets over the Internet; TCP ensures that all data packets are successfully delivered and assembled in the proper order.
  • Page 143 TracPhone V3-IP User’s Guide Glossary VSAT Very Small Aperture (< 3 m) Terminal. Communications system in which multiple users connect via satellite to a single land-based hub, which handles the routing of all network traffic. Wide Area Network. A group of computers, devices, and possibly LANs, linked together over a large geographic area.
  • Page 144 TracPhone V3-IP User’s Guide Index Appendix E. Index This section is an index to allow you to find information quickly. Contents Index................157...
  • Page 145 TracPhone V3-IP User’s Guide Index Index 15, 108 activation administrator password antenna description forward arrow 19, 97 pointing direction restart serial number software version specifications 95, 99, 102 status anti-virus software applications, data-intensive 75, 79 attenuation automatic backup and sync, disabling...
  • Page 146 TracPhone V3-IP User’s Guide Index CommBox software description Help network settings 53, 63, 65, 70 purchasing version web interface Condensed Help configuration, physical Ethernet ports corrective maintenance coverage map CRMA data rate data usage, reducing delay, voice call DHCP Mac OS X...
  • Page 147 TracPhone V3-IP User’s Guide Index field replaceable units firewall floating ground footprint, satellite frequency 101, 139 front panel menus FRUs gain, antenna Gnutella position 17, 19 source status gyro calibration gyro stabilization hazard, radiation 6, 16 heading 103, 140 Help...
  • Page 148 TracPhone V3-IP User’s Guide Index IP address 63, 66 KVH support modem 98, 101 public static static IP packet counters iPhone/iPod touch app LAN settings latitude LCD brightness LCD menus LEDs legacy configuration lights, front panel event operational login CommBox software...
  • Page 149 TracPhone V3-IP User’s Guide Index modem configuration update description initialization IP address 98, 101 login restart satellite selection serial number software update software version status 98, 101 web page IP address MAC address 87, 127 restart software version status multimedia, disable...
  • Page 150 TracPhone V3-IP User’s Guide Index passphrase, WEP password administrator WPA2 peer-to-peer file sharing phone line name physical Ethernet port configuration ping pointing direction pointing direction, antenna POP3 pop-up blocker power antenna transmission (BUC) power on system preloading web pages, disabling...
  • Page 151 TracPhone V3-IP User’s Guide Index secure VPN security, wireless 15, 108, 110 serial numbers skew 97, 101, 102 Skype social media software update description via iPhone/iPod touch via local computer via satellite via USB flash drive software versions specifications 7, 8...
  • Page 152 TracPhone V3-IP User’s Guide Index vessel name virtual numbers voice service account access delays description fees priority ship-to-shore calls shore-to-ship calls status virtual numbers voicemail voicemail VoIP VPN, secure 8, 52 warnings web browser settings web interface access widgets Wi-Fi access, mobile devices...
  • Page 153 www.kvh.com KVH Industries A/S KVH Industries, Inc. KVH Industries Pte Ltd. EMEA Headquarters World Headquarters Asia-Pacific Headquarters Kokkedal, Denmark Middletown, RI U.S.A. Singapore Tel: +45 45 160 180 Fax: +45 45 160 181 Tel: +1 401 847 3327 Fax: +1 401 849 0045 Tel: +65 6513 0290 Fax: +65 6472 3469 E-mail: info@emea.kvh.com E-mail: info@kvh.com...

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