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DSS Eurocom 612 Installation & Programming Manual

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Eurocom 612
Installation & Programming Manual

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  • Page 1 Eurocom 612 Installation & Programming Manual...
  • Page 2 Digital Switch Systems Ltd. "Every effort has been made to ensure that this manual documents the operation of the Eurocom 612 Telephone System. However, due to the on-going improvement and update of software, Digital Switch Systems Ltd.

  • Page 3: Table Of Contents

    Contents DTMF Extensions 1. System Overview Exchange Line Assignment Introduction Extension locking General Description External Call Diversion System Capacity Fax Call Handling Hold and ring timers 2. Using an Extension Hot Line Programming Introduction Intrusion & Paging Programming Extension Codes Quick Reference ISDN Programming Key Descriptions Music on Hold...
  • Page 4 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l...

  • Page 5: System Overview

    Section 1. System Overview Introduction Purpose This manual provides the information needed to install, program and operate your telephone System, it should be used in conjunction with the market-specific specification sheet supplied with this manual. Regulatory Information Maintenance Limitations Maintenance on the Telephone System is to be performed only by authorised dealers and installers. The user is not authorised to make any changes and/or repairs except as specifically noted in this manual.

  • Page 6: System Capacity

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Detection, Call Logging, DISA, System Integral Call Answering, Remote programming and many others, Figure 1-1 shows many of the options available.
  • Page 7 S e c t i o n S y s t e m O v e r v i e w System Expansion Configurations System Type Exchange Extensions ISDN S Expansion Expansion lines slot 1 slot 2 (basic) 2 0+2 card 1+2 card 2+2 card 0+2 card...

  • Page 8: Using An Extension

    Section Using an Extension Introduction Any standard tone telephone may be used with your telephone system. Extension programming and operations are carried out with a tone telephone plus a 100ms recall/flash key. Extension Codes Quick Reference Dialling and Feature Access Codes Access Code Dialled Service Feature Description Outgoing Exchange Line Call...
  • Page 9 S e c t i o n – U s i n g E x t e n s i o n Access Code Dialled Service Feature Description * 21 ext. # Set All Call Diversion From Own Extension * 2 N ext. # Set Divert No Answer After delay N = 2 –...

  • Page 10: Key Descriptions

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Feature codes on a Busy Call Access Code Dialled Service Feature Description Exchange Line Call-back when free (Camp on) Interrupt busy calls Pick off TAM extension if connected to exchange line...

  • Page 11: Transferring Calls

    S e c t i o n – U s i n g E x t e n s i o n 1, 29 is reserved for door phone 2, while extension 10 is used to connect to the paging port.

  • Page 12: Account Codes

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Account Codes This feature is set up by the system administrator in order to keep a personal account of all external calls.

  • Page 13: Call Intrude

    S e c t i o n – U s i n g E x t e n s i o n Cancel all diversions Cancels all diversions. Cancel divert all and no answer Enter the cancel code, note this will not affect a divert on busy setting. Cancel divert on busy Enter the cancel code, note this will not affect divert on no answer.

  • Page 14: Data Protection

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Add an external number The external number may be dialled after pressing using any of the methods in the ‘Dialling number answer Outside Lines’...

  • Page 15: Door Phones

    S e c t i o n – U s i n g E x t e n s i o n Door Phones The Door phone is designed to work with this telephone system only. It provides a two-way speech link between any extension and the Door.

  • Page 16: Extension Call Back

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l phone will be sent out to the exchange line. With a flash transparency call, it is not possible to use any features which require the use of key.

  • Page 17: Last Number Redial

    S e c t i o n – U s i n g E x t e n s i o n Put a call on exclusive hold While on a call press the recall button, you may then dial another number to make an enquiry call. If on call the extension hangs up the call will ring back your extension immediately.

  • Page 18: Reminder Call

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Page all terminals in an extension group Dial 1*, follwwed by the extension group number 80 – 83. group Page via public address system Dialling 10 will connect directly to the public address system, if connected.
  • Page 19 S e c t i o n – U s i n g E x t e n s i o n Ninety-nine system-wide speed dial numbers. These can be used by all extensions but only changed by the administrator. System speed dials are exempt from call barring. Ten personal speed dial numbers of up to 25 digits each, dialled with codes 70 –...

  • Page 20: System Programming

    Section System Programming Introduction All system programming is carried out from either extension 13 or a PC running the programming tool, connected via the V24 option card. In order to program from extension 13 a tone telephone must be used. The Executive Terminal simplifies the operation further by providing full menu driven programming on its built in display.

  • Page 21: Executive Terminal Programming Menus

    S e c t i o n – S y s t e m P r o g r a m m i n g Special Programming Mode There is also a special programming mode that allows the installer to omit '*9' PIN prefixes when programming feature codes.
  • Page 22 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Executive Terminal Extension programming menu Figure 3-1 shows the menus available for programming an extension from any Executive Terminal, note that the General Setting and ISDN setting menus are only available when connected to the master extesnion 13.
  • Page 23 S e c t i o n – S y s t e m P r o g r a m m i n g Executive Terminal System programming menu An Executive Terminal connected to extension 13 is able to enter a system programming mode with the code *9 PIN 9991 #.

  • Page 24: System Programming Code Summary

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l System Programming Code Summary The prefix *9 is used to program a feature, *8 is used to activate it. The default PIN code is 7373.
  • Page 25 S e c t i o n – S y s t e m P r o g r a m m i n g Feature Programming Codes Action *8 400 # Switch off automatic answering Boss – *8 531 # Enable boss –...
  • Page 26 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Feature Programming Codes Action *8 360 # Set day mode and disable automatic mode *8 361 # Set night mode and disable automatic mode *9 PIN 726 #...
  • Page 27 S e c t i o n – S y s t e m P r o g r a m m i n g Feature Programming Codes Action *9 PIN 0100 num # Program ISDN base number, card 1 *9 PIN 0102 num Program ISDN base number, card 1 incl.

  • Page 28: Account Code Operation

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Feature Programming Codes Action *9 PIN 771 number # Program Confirmation Number (4 digits max) *9 PIN 71 type # Select Alarm loop 1 type *9 PIN 72 type #...

  • Page 29: Alternative Carrier Selection (Acs)

    S e c t i o n – S y s t e m P r o g r a m m i n g Extensions which have account code operation set up but no valid account pin is entered will be assigned call barring class 4.

  • Page 30: Answering Machine / Voicemail Programming

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l the day and is not to be confused with day/night programming. There is a separate code which acts as a 'master switch'.

  • Page 31: Automatic Answering

    S e c t i o n – S y s t e m P r o g r a m m i n g Default No extension is set as an answering machine. Set TAM extension System Settings Miscellaneous Set TAM Clear TAM extension System Settings...

  • Page 32: Remote Programming

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Remote Programming Dial at auto answer. Remote programming allows the caller to change system settings remotely. All the codes listed in this manual may be entered at a remote location.

  • Page 33: Remote Paging

    S e c t i o n – S y s t e m P r o g r a m m i n g Remote Paging Dial at auto answer. It is possible to access the paging port from a remote location through auto-answer. The operation is defined in Figure 3-4.
  • Page 34 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l DISA Dial at auto answer. The system can be set to answer incoming calls with a voice message, prompting the user to dial a specific extension, or dial ‘00’...
  • Page 35 S e c t i o n – S y s t e m P r o g r a m m i n g Incoming Call Control Dial at auto answer. This prevents any extensions ringing until an access code is dialled. This is useful in situations where users are receiving unwanted calls and wish to limit access to a known group.

  • Page 36: Boss-Secretary Mode

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Switch on incoming call control for exchange line line, ans_type General Settings Auto answer settings Set call control...

  • Page 37: Call Barring

    S e c t i o n – S y s t e m P r o g r a m m i n g Call Barring The system has five call barring classes for each extension, a different barring class can be active for daytime operation and another for night time operation.
  • Page 38 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l The system has 9 user programmable barring filters and 9 user programmable exempt filters numbered 1 to 9 which can be switched in or out in each class.

  • Page 39: Call Unit Cost

    S e c t i o n – S y s t e m P r o g r a m m i n g It is recommended that the optional V24/PC Program be used to change call barring defaults or to program exempt or additional barred numbers.
  • Page 40 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Telephone numbers over 26 digits in length are truncated. If a call is transferred then the call is logged against the extension which originally made (or received) the call.

  • Page 41: Call Waiting Tone

    S e c t i o n – S y s t e m P r o g r a m m i n g Switch CDR output to PC program format (ASCII CDR information plus binary PC program information) General Settings Enable hotel call logging for an extension Disable hotel call logging for an extension...

  • Page 42: Day/Night Mode

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l designated courtesy service extension for a further 30 seconds. If it is still unanswered after this time the caller will be disconnected.

  • Page 43: Dtmf Extensions

    S e c t i o n – S y s t e m P r o g r a m m i n g Switch on automatic day/night switching General Settings Clock Settings Automatic mode Manual Day/Night Setting by programming code Set to Day Mode and switch off automatic day/night switching General Settings Day-Night mode...

  • Page 44: Extension Locking

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Extension locking Each extension may be locked from accessing external lines by entering the lock code *7*#. It may be unlocked by dialling the code *7* PIN #, where PIN is a 3-digit code unique to each extension.
  • Page 45 S e c t i o n – S y s t e m P r o g r a m m i n g As only one fax detector is fitted it is recommended that fax detection is set up on one exchange line only.

  • Page 46: Hold And Ring Timers

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Hold and ring timers The system provides many programmable timers to change the duration of ringing and the time exchange line calls can be left on hold or unanswered.

  • Page 47: Intrusion & Paging Programming

    S e c t i o n – S y s t e m P r o g r a m m i n g It is not possible to assign an immediate hot line to extension 13 as to do so would block any further system programming.
  • Page 48 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l CLIP data and CLIR status are sent to the ISDN network when an outgoing call is made. COLP data and COLR status are sent to the network when a call is answered.

  • Page 49: Music On Hold

    S e c t i o n – S y s t e m P r o g r a m m i n g Music on Hold When a caller is placed on hold they will hear one of two different sound sources. Default The caller will hear hold tone by default.

  • Page 50: Security Alarm Programming

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Extensions to ring for exchange lines and door phones Add extension to ring for exchange line during day line delay ext.
  • Page 51 S e c t i o n – S y s t e m P r o g r a m m i n g maximum of 255 times until the alarm is correctly acknowledged. The flow diagram used for external alarm calls is shown in Figure 3-8 below. External alarm without notification is silenced by answering the external call.
  • Page 52 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Default No alarms are enabled. All alarm external numbers are empty. All extensions are programmed to ring on internal alarm.

  • Page 53: System Pin Number

    S e c t i o n – S y s t e m P r o g r a m m i n g Disarm the Alarm Loops alarm_no alarm_no System Settings Alarms Disarm alarm 1 / Clear Alarm settings Alarm Master Reset (erases all settings) System Settings Alarms...

  • Page 54: Voice Message Programming

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Voice Message Programming Note: a fax / voice option card is required for this service. Default There are no voice messages recorded by default.

  • Page 55: Installation

    Section Installation Telephone System Installation The installer must visually check the Telephone System main equipment prior to actual power-up and making wiring connections to ensure correct programming and subsequent operation of the system. This check must include: An inspection of the main unit housing for damage during product delivery. An inspection of the fitted 220-240VAC Power Cord &...
  • Page 56 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l The Telephone System must not be subjected to harsh environmental conditions. To ensure easy servicing and reliable operation, several factors must be considered when planning the system installation.
  • Page 57 S e c t i o n I n s t a l l a t i o n Preliminary Procedures After the case has been wall mounted, connect one exchange line, and two extension telephones (11 and 12) Exchange Line 1 must be connected to EXCHANGE terminals marked CO1, line 2 to CO2, line 3 to CO3, line 4 to CO4, line 5 to CO5 and line 6 to CO6.

  • Page 58: Extension Wiring

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Extension 14 is suitable for external wiring and is fitted with the required protection circuitry. Figure 4-3 below, shows the terminal layout.
  • Page 59 S e c t i o n I n s t a l l a t i o n Twisted pair wiring must be used to eliminate interference from other sources. Individual cable-runs between the extension device and the MDF Connection Terminals is a mandatory requirement (Star- Wiring technique).

  • Page 60: Expansion / Optional Pcb Installation

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l For System Terminals only Connect to the terminals marked ‘Ter 1’ or ‘Ter 2’. Extension connector block.

  • Page 61: 0+2 / 1+2 / 2+2 Expansion Cards

    S e c t i o n I n s t a l l a t i o n If power is inadvertently left connected while installing or removing any expansion cards then before the telephone system is used it should be powered down. Whilst the cards will not be damaged the telephone system is designed to detect these cards during a self-test at power-up.

  • Page 62: Fax /Voice Card

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l For each SLT extension, the wiring pair must have a maximum DC loop resistance of 900Ω. Each system terminal maximum loop resistance is 200Ω...

  • Page 63: 25Hz Ringer Card

    S e c t i o n I n s t a l l a t i o n 25Hz Ringer Card Note: This option may be fitted as standard, see Figure 4-6 on page 57 for the board location. Some older fax machines or automatic answering equipment may not be designed to operate with the 50Hz ringing generated by the telephone system.

  • Page 64: Isdn Cards

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l ISDN Cards This optional card provides an interface to a basic rate ISDN exchange line. Support for 2 basic rate lines is possible with an ISDN card fitted into expansion slot 1 and expansion slot 2.
  • Page 65 S e c t i o n I n s t a l l a t i o n The BBU is housed in a similar plastic case to the telephone system and is wall mounted. It is designed to operate with two 12V, 1.2 Ah sealed lead acid batteries of maximum dimensions 97 mm x 48.5mm x 57mm.
  • Page 66 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Remove the cover of the battery back up unit and proceed to install the batteries. Place the batteries on their side with the terminals facing the side of the case, as shown in Figure 4-8.

  • Page 67: Maintenance

    Section Maintenance Self-Test The Telephone System initiates a 'self-test' when the 220-240VAC mains supply is switched on. This self-test power-on sequence includes: RAM Test PSTN Dial Tone Detection Expansion card detection Electronic Switching PSTN Exchange Line Ports PSTN Exchange Line Signalling Method (DTMF/Decadic) ISDN line status DTMF Resources The power-on self-test procedure takes about 10 seconds to complete.

  • Page 68: Repair Procedures

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Anti-static precautions should be taken before handling these boards as they could be damaged by electrostatic build up.
  • Page 69 S e c t i o n M a i n t e n a n c e Outgoing calls do not get through Check that the line or host PABX extension is set for tone (DTMF) dialling if the extension you are using is DTMF.

  • Page 70: Specifications

    Section Specifications For tone and ringing specifications please see the Country Specific Specification sheet packaged with this manual. Electrical Specifications AC Input to Power Supply 220-240VAC 50 Hz Power Consumption 20VA (Maximum), 10VA (Idle) Power Supply Fuse Rating 125 mA, 250V External Music Port (MOH) 600Ω, 0 dBm / 775mV Contact Rating (Door Latch)

  • Page 71: Power Up Default Settings

    S e c t i o n S p e c i f i c a t i o n s Duration of DTMF Signal 65 ms. min. Inter-digit time 75 ms. min. Decadic Pulse Dialling Pulse Dialling rate 10 PPS Pulse Break/Make duration 66/33 Recall pulse...

  • Page 72: Glossary

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l 7. Glossary 0+2 / 1+2 / 2+2 expansion cards COLP The 0+2 expansion card refers to a card Connected line presentation.
  • Page 73 G l o s s a r y Recall Key telephone system. A system which uses See flash. it’s own system telephones, often with extra functions. This unit is a hybrid telephone system, capable of supporting both ordinary Real time clock. This is the clock inside the SLT and Terminal phones.

  • Page 74: Index

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l 8. Index 0+2, 1+2, 2+2 expansion cards..57 CLIR .........44 accounts ........
  • Page 75 I n d e x ISDN card....... 60 exclusive hold......12 location ........ 51 executive terminal MPD / CLI card ......58 extension programming menu ..18 music source ......60 system programming menu ..19 terminals....... 55 executive-secretary ...See boss-secretary V24 card........ 58 exempt filters......
  • Page 76 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l battery ......... 61 problem solving ......64 default settings ....... 67 programming dialling .........
  • Page 77 I n d e x...
  • Page 78 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l...
  • Page 79 I n d e x...
  • Page 80 Digital Switch Systems Ltd. as manufacturer hereby declares that this product is in compliance with the essential requirements and other relevant provisions of the EC Directive 1999/5/EC. ©2002 Digital Switch Systems Ltd. Version 1.1 2002-05-29...

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