Memorex 8X Quick Install Manual page 23

7.5. The disc is ejected without order (or it comes out spontaneously)
• Is the disc set properly (horizontally) on the disc tray?
Set the disc properly and close the disc tray.
• Is the disc dusty or dirty?
Remove dust or dirt from the disc using an air spray or a dry soft cloth. To avoid
damaging your discs, wipe the disc gently from the center perpendicular to the edge of the
disc.
• Does the drive accept other discs (audio CD, CD-ROM, blank CD-R disc, etc.)?
If a specific disc is ejected, the disc itself may be damaged or deformed. If all discs are
ejected, contact the store of purchase.
7.6. No data can be read from a disc.
• Is the disc ejected without order?
Refer to Troubleshooting Item 8.5.
• Is the disc useable with the drive?
Be sure that the disc is compatible with the drive.
• Is the disc dusty or dirty?
Remove dust or dirt from the disc using an air spray or a dry soft cloth. To avoid
damage discs, wipe the disc gently from the center perpendicular to the edge of the
disc. The Memorex Air Duster and OptiCloth products work great for this application.
• Can data be read from other discs (audio CD, CD-ROM, etc.)?
If no data can be read from a specific disc, data may be written in a format that the
drive cannot recognize, or the disc itself may be damaged or deformed. Note that no
data can be read from blank discs.
7.7. The playback of an audio CD (CD-DA) is inaudible.
• Check that the system volume is not set to the minimum level.
• Check that the drive volume is not set to the minimum level.
• If the playback audio from headphones or external speakers connected to the
computer is inaudible, be sure that the sound card is configured properly. Consult your
sound card manufacturers documentation or your computer manufacturers documentation
for detailed instructions on how to do this.
7.8. Is more than one CD/DVD writing software installed on your computer?
Installing more than one writing software on a computer may cause overall instability of
operation. (The writing software that comes with the drive can be used together without
problems). Writing software must support the drive in order to recognize the drive. Contact
the manufacturer of your CD/DVD writing software to see whether the software supports
the drive.
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7.9. The drive does not operate correctly.
• Is the disc compatible with the drive?
Even if the disc is a type compatible with the drive, some varieties can
Important Note:
still be unreadable on it.
• Is there dust on the disc tray or on the disc itself?
• Does your computer have several different CD/DVD writing applications installed?
If you use more than one CD/DVD writing application simultaneously, the behavior of the
drive can become unpredictable.
• Do you have DMA enabled on all of your Internal Drives?
DMA being enabled is essential to obtain the high-speed performance of this drive. All
Internal Hard Drives and CD/DVD types drives need to have DMA enabled.
7.10. The drive ejects or fails to read the disc, or the LED continues to blink
after the disc has been loaded.
You may be trying to write to an unstable disc. Replace the disc with another blank disc. If
the drive fails to write to a variety of different discs, it may be faulty and you should
contact Memorex Tech Support.
NOTE: Before you contact Memorex Tech Support, verify that the blank media you have
purchased is of a format that your drive supports. Example: This drive does Not support
writing to DVD-RAM media. If you insert a blank DVD-RAM disc, you will have the results
detailed in this issue.
7.11. When I copy data or music, why can't my CD-ROM drive or CD players
see the information or play music?
It might be because you are using a CD-RW disc. Most older CD-ROM drives and CD
players do not recognize the new rewritable media, so they won't be able to read the
information.
In case of difficulties or to find answers to your questions, please:
1 . Carefully read this Quick Start Guide.
2. Visit our Customer Support web site at http://www.memorex.com.
3. E-mail our Tech Support at techsupport@memorex.com.
4. Call Toll Free at (877) is it live [474-8548]. Technicians are available M-F 9-6 p.m. P.S.T..
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