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Need more help?
No TV or Internet service:
Check your connections: Cables usually make an audible click when secure.
Green
Check Power: Power light on the Wi-Fi Gateway and the LED light on the power unit should
Light
be green; if not, try another electrical outlet
Check Service light on front of the Wi-Fi Gateway: If after 15 minutes, the light is red or
off, power down the Wi-Fi Gateway by holding down red reset button for 15 seconds.
Reset
button
Power
button
TV Receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway.
If so, hold the TV receiver's power button down for 10 seconds and release, then wait five minutes.
Wi-Fi Gateway power light is amber:
Additional assistance:
Get the most from AT&T GigaPower and find out what it can do for you.
Go to att.com/GigaPowerSupport or scan the QR code.
From there you'll find answers to frequently asked questions. For example:
• Internet Speed - How do I improve my speed?
• U-verse TV - How AT&T GigaPower makes your U-verse TV experience better?
• More Support - Having trouble with your GigaPower connection?
Need a free AT&T Code Scanner? Download and install from your mobile app store. Then scan the QR code.
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
Support:
• For U-verse support, including live chat,
go to att.com/uversesupport
• Visit att.com/userguides to find this guide
NVG599 to NVG599 without Voice Swap Guide.
• For GigaPower support, go to att.com/GigaPowerSupport
¿Habla español?
Por favor visite att.com/uverseguias para ver la informacion en español. También pueden ver la
siguiente guía: ATT142960896 (NVG599 to NVG599 without Voice Swap Guide) para más detalles.
©2015 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all
other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Don't worry. This is a normal part of the power up sequence.
call 800.288.2020 and ask for "U-verse technical support"
Accessibility Support:
• Alternate formats now available in Large Print or Braille.
Call 800.288.2020 and request your guide number
(ATT142960896)
• Special Needs Equipment:
- Phone: 877.902.6350
- TTY: 800.772.2889
• Repair Center:
- Phone: 800.246.8464
- TTY: 800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides
• Device Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line
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