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CMP CallExtend User Manual

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TABLE OF CONTENTS

Introduction......................................................................................................... 1
Connecting CallExtend to Your Phone System................................................ 2
Your CallExtend Unit...................................................................................... 2
Testing the Phone System Extension Ports ..................................................... 2
Cabling CallExtend to Your Phone System .................................................... 3
Inserting the Battery Backup........................................................................... 4
Understanding CallExtend Programming........................................................ 5
CallExtend's Programmable Memory ............................................................. 5
Programming Format for Data ........................................................................ 7
Programming Commands for Data.................................................................. 8
Programming System Settings: PAGE 0, ROW 0 ........................................... 9
Hook-Flash Duration....................................................................................... 9
Pause between Greeting & Transfer.............................................................. 10
Transfer Supervision Modes ......................................................................... 10
Optional Programming .................................................................................. 11
Programming Receptionist Extensions ........................................................... 13
Programming Direct Extension Transfers ..................................................... 15
Programming Single Digit Transfers from a Menu....................................... 17
Single Level Menu Transfers ........................................................................ 17
Second Level Menu Transfers....................................................................... 19
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Recording Voice Messages ............................................................................... 21
Programming Format for Voice Messages .................................................... 22
Programming Commands for Voice Messages ............................................. 23
Recording the Main Greeting ........................................................................ 24
Recording a PAGE Message ......................................................................... 25
Recording a Transfer Message ...................................................................... 26
Recording a Busy-Don't-Answer Message ................................................... 26
Remaining Voice Message Storage............................................................... 27
Erasing Voice Messages................................................................................ 28
Appendix A: Data Display............................................................................... 29
Appendix B: Optional Programming............................................................. 31
Call Supervision in Phone Systems that Don't Provide Ringing to
CallExtend ............................................................................................... 31
Disconnecting Busy/Unanswered Call Transfers .......................................... 32
When PBX Conference Calling is Enabled................................................... 32
When Extensions Begin with "8" .................................................................. 32
Having CallExtend Answer Calls after Several Rings .................................. 32
Receptionist Numbers Longer than 8 Digits ................................................. 32
Transferring Calls to Off-Site Receptionists ................................................. 33
Using Separate Receptionists for Port 1 & Port 2 ......................................... 33
Having CallExtend PAUSE while Dialing.................................................... 33
Having CallExtend Detect Calling Party Abandons ..................................... 34
Appendix C: Troubleshooting ........................................................................ 35
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Summary of Contents for CMP CallExtend

  • Page 1: Table Of Contents

    When PBX Conference Calling is Enabled........... 32 When Extensions Begin with "8" ..............32 Programming System Settings: PAGE 0, ROW 0 ........... 9 Having CallExtend Answer Calls after Several Rings ........32 Receptionist Numbers Longer than 8 Digits ..........32 Hook-Flash Duration..................9 Transferring Calls to Off-Site Receptionists ..........

  • Page 2: Introduction

    User’s Manual, and a Programming Guide. The Basic Model, with 32 seconds of voice recording capability per port. The CallExtend unit has ports labeled PORT 1 and PORT 2 that must first be The Deluxe Model, with 2 minutes of voice storage per port.

  • Page 3: Cabling Callextend To Your Phone System

    When CallExtend is powered on, it will light up the “Battery Low Light” on the front panel to indicate low battery voltage or no battery attached.

  • Page 4: Understanding Callextend Programming

    CallExtend's Programmable Memory: For example: If you want to have callers dial directly to extensions that start with a 1, you will program PAGE 1 of CallExtend with the instructions for direct extension CallExtend's programmable memory consists of eight banks of data PAGES dialing.

  • Page 5: Programming Format For Data

    Dial: x (where x corresponds to the DATA you want to enter). Dial: if you enter fewer than 8 digits of DATA. The CallExtend Programming Guide that came with this manual indicates what to dial and allows you to write down your DATA before you enter it into CallExtend.

  • Page 6: Hook-Flash Duration

    FIELD 2: Pause Duration After Greeting: Programming System Settings: After CallExtend plays its initial voice greeting (the main greeting) to a caller, it will PAGE 0, ROW 0 pause the number of seconds programmed into this field to give the caller time to dial an extension or a single digit.

  • Page 7: Optional Programming

    Busy-Only Supervision: Enter a 1 in Field 3 to select this mode. In this mode, if CallExtend detects a busy tone from the extension it is transferring the call to, it will transfer the call to the receptionist. If ringing is heard from the extension, CallExtend will connect the call through to the extension and exit immediately.

  • Page 8: Programming Receptionist Extensions

    (hold the down for a full second) shown above. However, replace the ROW number (the second digit to be dialed) CallExtend will still use the extensions before and after the empty ROW on the with the ROW number being programmed. list.

  • Page 9: Programming Direct Extension Transfers

    Transfers: PAGES 1-7 For the extension length, you would enter the total of the special digits and the number of digits in the extension. CallExtend will insert the special digits in front of the extension a caller dials. PAGES 1-7 of CallExtend's memory tell CallExtend how to respond to what callers dial.

  • Page 10: Programming Single Digit Transfers From A Menu

    For example, to have callers "dial 4 for Support," you would enter a in PAGE 4, A phone number up to 16 digits long can be entered into CallExtend as the ROW 0 and up to six extensions for the Support department into ROWS 1-6 of only number in the menu list.

  • Page 11: Second Level Menu Transfers

    ROW (e.g., if callers will dial “3,” enter the first 8 digits of the extension in ROW 3 and the rest of the extension in ROW 4). Up to seven Second Level Menus can be programmed in CallExtend, to allow callers to dial a single digit from the Main Greeting and get: Recording the Second Level Voice Message is explained in the “Recording Voice...

  • Page 12: Recording Voice Messages

    The following chart shows the organization of CallExtend’s voice storage. CallExtend’s voice storage is comparable to a cassette tape, and all your messages CallExtend is available in a Basic Model, allowing up to 32 seconds of digital voice must be recorded in this order: storage on each port, and a Deluxe Model, allowing up to 2 minutes of digital voice storage on each port.

  • Page 13: Programming Commands For Voice Messages

    The Main Greeting is programmed on PAGE 0, ROW 7. You can either record ERASES Message from Port 1 only, at PAGE, ROW the same greeting for both Ports 1 & 2 of CallExtend or record a different greeting ERASES Message from Port 2 only, at PAGE, ROW for each port.

  • Page 14: Recording A Page Message

    CallExtend is in a supervised mode (Full Supervision and Busy-Only Supervision are described on pages 10-11 of this manual). If recorded, the BDA Message will Dial: Listen to the message. play when CallExtend is not able to transfer a call to an extension because that...

  • Page 15: Remaining Voice Message Storage

    , or When a message is reviewed using one of the CallExtend Review Commands As with all other CallExtend commands, the ERASE command digit must be held ), CallExtend will play back the voice message to the ADMIN phone and down for at least one full second before being released.

  • Page 16: Appendix A: Data Display

    Indicates: waiting for a PAGE number to be entered To make programming easier, CallExtend uses its Data display to provide waiting for a ROW number to be entered information to the user. Watch this display for help during programming, and to see waiting for a COMMAND to be entered the results of a Review Data Command.

  • Page 17: Appendix B: Optional Programming

    Appendix. (zero) in Field 8 and set Field 3 to the number of rings 2-9 CallExtend should hear from an extension before declaring the call unanswered. If desired, you can have...

  • Page 18: Callextend

    Have CallExtend detect Calling Party Abandons. In addition to 0, ROW 2, enter the remainder of the number. After this, CallExtend will direct calls controlling the Pause Duration after the Main Message, Field 2 represents how to the receptionist to the complete number entered into ROWS 1 and 2 of PAGE 0.

  • Page 19: Appendix C: Troubleshooting

    2. Make sure that the phone system analog ports CallExtend is connected to are programmed for call transfers. To test this, see page 2. CallExtend seems to tie up a phone line for a long period of time without 3. Make sure CallExtend has been programmed to dial any prefix digits that are transferring a call: needed in front of extension numbers when transferring calls.
  • Page 20 Also, check the "Batt. Low" light on CallExtend; if this light is on, a new battery If the Customer Support technician determines that the CallExtend needs to be should be inserted in the battery backup prior to re-recording the messages.

  • Page 21: Fcc Notice

    1.) This equipment complies with Part 15 and Part 68 of the FCC rules. On the resolved. Under no condition is any equipment to be sent to CMP without bottom of the CallExtend unit is a label that contains, among other information, contacting CMP in advance for return authorization.
  • Page 22 Call Management Products Inc. Copyright 1996 by Call Management Products Inc., Broomfield, Colorado. CallExtend User's Manual Rev. 96A0411...

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