Using the Speakerphone or a Headset Using the Speakerphone Using the Headset with Your IP Phone Adjusting Call Volume and Muting Adjusting Call Volume Adjusting the Ringer Volume Muting a Call Cisco Small Business Pro IP Phone SPA50X User Guide...
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Monitoring/Accessing Another Phone from Your Phone Customizing Your LCD Screen Changing the LCD Screen Contrast Setting the Back Light Timer Configuring the Phone Screen Saver Turning on the Screen Saver Immediately Updating Your Ring Tone Cisco Small Business Pro IP Phone SPA50X User Guide...
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Status Information and Statistics Rebooting, Restarting, and Resetting a Phone Chapter 5: Using the Cisco SPA500S Attendant Console Connecting the Cisco SPA500S Attendant Console to the IP Phone Connecting a Single Cisco SPA500S Connecting a Second Cisco SPA500S Configuring the Cisco SPA500S...
This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone. The Cisco Small Business IP Phone features vary, depending on the type of call NOTE control system that you are using. This document describes using the Cisco Small Business IP Phones with a SPCP phone system, such as the Cisco Unified Communications 500 Series.
Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA50X phones. This appendix provides link to many of these resources. Cisco Small Business IP Phone SPA50X User Guide (SPCP)
Calls can be made or received with a handset, headset or over a speaker. IP phones also have special features not available in traditional phones. The Cisco Small Business IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network.
Figure 1 illustrates most of the Cisco Small Business IP Phone physical features. Other models support different features. See “Overview of the Cisco Small Business IP Phones” section on page Numbered objects in Figure 1 are described in the following table.
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(Not available on the Cisco SPA501G.) Messages button Press to access voice mail (must be set up by your phone system administrator). Hold button Press to place a call on hold. Cisco Small Business IP Phone SPA50X User Guide (SPCP)
The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.
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Select Selects the highlighted item on the LCD screen. Trnsfer Performs a call transfer. Enters a submenu and when pressed, toggles between Yes or No to enable or disable an option. Cisco Small Business IP Phone SPA50X User Guide (SPCP)
Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA501G.) For example, on the Cisco SPA509G, to change your ring settings, press 3 for Settings and press 2 for Ring Type.
Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 13 • Phone Connections, page 14 • Verifying Phone Startup, page 19 •...
(Optional) Route the phone cord through the cable slot. STEP 3 Insert the other end of the phone cord into the port at the bottom of the handset STEP 4 (not shown). Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
You can use a Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network. This procedure requires the optional Cisco IP Phone PA100 power adapter to provide power to the WBP54G. Cisco does not recommend connecting a PC to the phone when it is operating wirelessly.
Connect the other end of the IP phone power adapter into an electrical outlet. STEP 5 Connecting a PC to Your Phone (Optional) A PC can be connected to the network through the phone. Cisco does not recommend connecting a PC to the phone if the phone is connected to the network wirelessly.
The phone can be set on a flat surface, such as a desk, or mounted to a wall. This section describes the installation of the desk stand. If you are attaching a Cisco SPA500S attendant console, attach the console before attaching the desk stand.
LCD screen, softkeys are displayed over their associated soft buttons. On models with no screen, such as the Cisco SPA501G, the lines glow green and you hear a dial tone when the handset is picked up or when the speaker button is pressed.
Picking Up a Call from Another Extension, page 27 • Placing a Three-Way Conference Call, page 27 • Using the Local Directory, page 28 • Using the Call History Lists, page 29 • Accessing Voicemail, page 29 Cisco Small Business Pro IP Phone SPA50X User Guide...
Headset button to answer an incoming call. To use a wireless headset, lift the handset off hook to speak and listen through the wireless headset. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
- to decrease the volume. The volume leve will return to the previous level when you disconnect the call. To retain the setting, press OK (except on the Cisco SPA501G) and the setting is saved. Adjusting the Ringer Volume To adjust the ringer volume, press the Volume button when the handset is on the phone and the speaker is off.
To resume the call, press the flashing red line button for the call. (On the Cisco SPA502G, press the Resume softkey.) If you have multiple calls, all calls are put on hold except the active call.
Enter the number where you want to transfer the call, then press Dial or wait a few STEP 2 seconds for the other line to ring. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
To redial the last number called from a Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, or Cisco SPA509G, press the Redial softkey. To redial the last number called from a Cisco SPA501G, press the Redial button. Viewing and Returning Missed Calls The LCD screen on your IP phone displays a Missed Calls message if any calls were received that were not answered.
Missed Calls list. To activate Do Not Disturb, press more and then press DnD. The LCD screen indicates that Do Not Disturb is turned on for your phone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
To pick up a call that is ringing at an extension in your group, use the GPickUp softkey. (Not available for the Cisco SPA501G.) If only one pickup group is configured by your system administrator, call control is transferred to your phone.
Enter a last name, a first name, or both to search for a specific entry, or leave the STEP 4 fields blank to display a complete list of all available records. Click Submit to search for matching records. STEP 5 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
To access voicemail, press the Messages button on your phone. Your system administrator should have configured your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
Customizing Your LCD Screen, page 35 • Updating Your Ring Tone, page 37 • Using the Cisco SPA501G Interactive Voice Response Menu, page 38 • Advanced Procedures for Technical Support, page 38 Cisco Small Business Pro IP Phone SPA50X User Guide...
If you do not have the Logout softkey on your phone: a. Press the Setup button. b. Scroll to CME Services and press Select. c. Choose Extension Mobility. Choose Logout. STEP 2 Press Exit. STEP 3 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
To edit a speed dial entry: Press the Setup button. STEP 1 Scroll to CME Services and press Select. STEP 2 Scroll to My Phone Apps and press Select. STEP 3 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
Open a phone line using any method you would normally use to start a new call. STEP 1 Press the assigned number for the speed dial, then press AbbrDial. The phone STEP 2 number is dialed. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
In addition, if your system administrator has configured it, you can press the same line button (4) to speed dial Bob’s extension, or to pick up a ringing call at his extension. Not applicable to the Cisco SPA502G. NOTE Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
Scroll to Preferences and press Select. STEP 2 Scroll to Back Light Timer and press Select. STEP 3 Press Option repeatedly to view the available options: Always On, Off, 10s, 20s, STEP 4 and 30s. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
Scroll to Screen Saver Wait Time and press Edit. b. Clear the displayed time by pressing Clear. c. Enter the idle time period in seconds by pressing numbers on the keypad. d. Press OK to save your changes. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
STEP 4 Scroll through the ring tones. To hear a ring tone, press Play. To choose a ring tone, STEP 5 press Select. Press Exit to close the screen. STEP 6 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
Using the Cisco SPA501G Interactive Voice Response Menu Using the Cisco SPA501G Interactive Voice Response Menu The Cisco SPA501G provides an interactive voice response (IVR) menu. You can enter options and receive information about the phone and its operation. To access the IVR: Press the Setup button.
Scroll to Restart and press Select. STEP 2 When the confirmation message appears, press OK to confirm or press Cancel to STEP 3 close the message without restarting the phone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
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Scroll to Factory Reset and press Select. STEP 2 When the confirmation message appears, press OK to confirm or press Cancel to STEP 3 close the message without resetting the phone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
The Cisco SPA500S attaches to the IP phone with the attachment arm provided. It obtains power directly from the IP phone and does not require a separate power supply. Two Cisco SPA500S units can be attached to a single IP phone to monitor a total of 64 separate lines.
Connecting the Cisco SPA500S Attendant Console to the IP Phone Connecting the Cisco SPA500S Attendant Console to the IP Phone To connect the Cisco SPA500S Attendant Console to the IP phone, you need the following: • Cisco SPA500S Attendant Console •...
STEP 3 Using an attachment arm screw, secure the attachment arm to the IP phone. STEP 4 Align the right screw hole in the Cisco SPA500S with the unused hole on the STEP 5 attachment arm. Insert the pegs on the attachment arm into the peg holes on the Cisco SPA500S.
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Using the Cisco SPA500S Attendant Console Connecting the Cisco SPA500S Attendant Console to the IP Phone Using an attachment arm screw, secure the attachment arm to the Cisco SPA500S. STEP 7 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
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CAUTION only the auxiliary cable provided with the Cisco SPA500S. Locate the AUX IN port on the back of the Cisco SPA500S. Connect one end of the STEP 8 auxiliary cable to this port. Locate the AUX port on the back of the IP phone. Connect the other end of the STEP 9 auxiliary cable to this port.
“Connecting the Cisco SPA500S Attendant Console to the IP Phone” section on page Align the left screw hole in the first Cisco SPA500S with one of the holes on the STEP 2 attachment arm. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
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Using the Cisco SPA500S Attendant Console Connecting the Cisco SPA500S Attendant Console to the IP Phone Insert the pegs on the attachment arm into the peg holes on the Cisco SPA500S. STEP 3 Using the attachment arm screw, secure the attachment arm to the first Cisco STEP 4 SPA500S.
To configure the Cisco SPA500S, you can use the web user interface for the IP phone to which the Cisco SPA500S is attached. See the Cisco SPA500 Series and Wireless IP Phone Administration Guide on Cisco.com.
LED means that the monitored line is ringing. • Transfer an active call by pressing the line button on the Cisco SPA500S. (This requires that the line button is configured as a speed dial for the number to which you are transferring).
Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco Small Business IP phone. Product Resources Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Online Technical Support www.cisco.com/support and Documentation (Login...
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Cisco IP phone. Cisco WBP54G Wireless-G Bridge for Phone Adapters User Guide • — Installation and use of the WBP54G wireless bridge with your Cisco IP phone. Cisco Small Business SPA500 Series and WIP310 IP Phone Administration •...
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