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Aspire Z5700/Z5710 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT NOTE: This symbol where placed in the Service Guide designates a component that should be recycled according to the local regulations. Denotes actual messages that appear on screen.
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Preface Before using this information and the product it supports, please read the following general information. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
• WMV9 (VC-1), H.264 (AVC), DivX® decoding • HDMI™ (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content Protection) support Z5700 • Intel® HD Graphics with 1.70 GB of video memory, featuring: • Intel® Clear Video HD Technology, DVD upscaling •...
Your Computer tour This section describes port locations, indicators, and controls for the computer. IMPORTANT:Your computer’s hardware options, port locations, and indicators may vary from this illustration. Front View Component Microphone HD webcam Display screen Acer TouchPortal Power Button Chapter 1 Icon Description Use to talk through when making Voice over...
Right View IMPORTANT:Your computer’s hardware options, port locations, and indicators may vary from this illustration. Component Headphone jack (white plug) Microphone jack (pink plug) Illumination Toggle Switch Memory card reader Optical Disk Drive Icon Plug powered, analog front speakers, an external amplifier, or headphones into this jack.
Left View IMPORTANT:Your computer’s hardware options, port locations, and indicators may vary from this illustration. Component B-CAS reader USB 2.0 port Chapter 1 Icon Subscription service available for select models only. Plug USB (Universal Serial Bus) devices (such as a USB external drive, printer, scanner, camera, keyboard, or mouse) into this port.
Rear View IMPORTANT:Your computer’s hardware options, port locations, and indicators may vary from this illustration. Component Power connector Kensington™ lock slot USB ports Ethernet (network) jack Line-out/Speaker- out jack eSATA port TV Tuner IR port Icon Plug the power cord into this connector. Secure your computer to an object by connecting a Kensington cable lock to this slot.
Using the Keyboard The keyboard has several different types of keys and buttons as shown below. Fn key Windows key Feature Function keys Audio playback keys Windows key Fn key Application key Navigation keys Chapter 1 Function keys Audio playback keys Application Icon Press these keys to start program actions.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: <...
Hardware Specifications and Configurations Processor Item CPU type* • • • *Dependent on model shipped. Chipset Item Core logic Ibex Peak package H57 • FCBGA package • Package size: 27mm x 27mm • Ball Count: 951 • Ball pitch: 0.7mm Features •...
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Processor Specifications Processor Cores Speed i3 530 2.93G i3 540 3.06G i5 650 3.2G i5 660 3.33G i5 661 3.33G i5 670 3.46G i5 750 2.66G i7 860 2.8G i7 870 2.93G BIOS Item BIOS vendor BIOS Version BIOS ROM type Features System Memory Item...
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Memory Combinations Slot 1 1024MB 1024MB 1024MB 1024MB 2048MB 2048MB 2048MB 2048MB 4096MB Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be reversed. USB Port Item Chipset...
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Hard Disk Drive Interface Item Vendor & Model Name Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Internal transfer rate (MB/ sec, max) I/O data transfer rate (Mbytes/sec max) DC Power Requirements Voltage Hard Disk Drive Interface (continued) Item...
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Hard Disk Drive Interface (continued) Item Vendor & Model Name Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Internal transfer rate (MB/ sec) I/O data transfer rate (Mbytes/sec max) DC Power Requirements Voltage Video Interface Item...
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Keyboard Controller Item Controller Total number of keypads Windows logo key Hotkeys Bluetooth Item Chipset Data throughput Protocol Connector type TV Tuner Item TV Tuner • ATSC/QAM/HRC/IRC/Standard Cable • DVB-T • ISDB-T • DMB-T/H • Meets Microsoft Media Center TV Tuner requirements VGA Controller Item •...
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LCD 23” Item Vendor/model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch Display Mode Typical White Luminance (cd/ ) also called Brightness Supported Colors Contrast Ratio Response Time (Optical Rise Time/Fall Time) msec Nominal Input Voltage VDD Interface Viewing Angle (degree) Horizontal:...
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Resolution 1366x768 1400x900 1400x1050 1600x900 1600x1024 1680x1050 1920x1080 Power Supply Item AC Input • Auto ranging from 100V to 240V and 50Hz to 60Hz DC Output • 5V, 40W; 3.3V, 19.8W; 12V, 174W; 12V, 6W, 5VSB, 10W • Uses 3 prong ICE-320-C13 or IEC-320-C5 connector for AC power •...
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System Power Management Item Mech. Off (G3) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Chapter 1 Specification Al devices in the system are turned off completely. Individual devices such as the CPU and hard disc may be power managed in this state.
System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
CMOS Setup Utility The CMOS Setup Utility screen displays a list of the functions and features available in the BIOS. C M O S S e t u p U t i l i t y - C o p y r i g h t ( C ) 1 9 8 5 - 2 0 1 0 , A m e r i c a n M e g a t r e n d s I n c . ...
Product Information The Product Information screen displays a summary of the computer hardware information. C M O S S e t u p U t i l i t y - C o p y r i g h t ( C ) 1 9 8 5 - 2 0 1 0 , A m e r i c a n M e g a t r e n d s I n c . P r o d u c t I n f o r m a t i o n O v e r v i e w P r o c e s s o r Ty p e I n t e l ( R ) C o r e ( T M ) i 7 C P U...
Standard CMOS Features The Standard CMOS Features screen allows the user to set the system time and date as well as set HDD and ODD options. C M O S S e t u p U t i l i t y - C o p y r i g h t ( C ) 1 9 8 5 - 2 0 1 0 , A m e r i c a n M e g a t r e n d s I n c . S y s t e m D a t e S y s t e m Ti m e ...
Advanced BIOS Features The Advanced BIOS Features screen allows configuration of the various advanced BIOS options. C M O S S e t u p U t i l i t y - C o p y r i g h t ( C ) 1 9 8 5 - 2 0 1 0 , A m e r i c a n M e g a t r e n d s I n c . Q u i c k B o o t Q u i e t B o o t 1 s t B o o t D e v i c e...
Advanced Chipset Features The Advanced Chipset Features screens. C M O S S e t u p U t i l i t y - C o p y r i g h t ( C ) 1 9 8 5 - 2 0 1 0 , A m e r i c a n M e g a t r e n d s I n c . I n t e l E I S T I n t e l ( R ) R u r b o M o d e t e c h I n t e l X D B i t...
Integrated Peripherals The Integrated Peripherals screen contains parameters for device peripherals. C M O S S e t u p U t i l i t y - C o p y r i g h t ( C ) 1 9 8 5 - 2 0 1 0 , A m e r i c a n M e g a t r e n d s I n c . O n b o a r d S ATA C o n t r o l l e r O n b o a r d S ATA M o d e O n b o a r d U S B C o n t r o l l e r...
Power Management Features The Power Management Features screen contains parameters used for device power management. C M O S S e t u p U t i l i t y - C o p y r i g h t ( C ) 1 9 8 5 - 2 0 1 0 , A m e r i c a n M e g a t r e n d s I n c . A C P I S u s p e n d M o d e P o w e r O n b y RT C A l a r m P o w e r O n b y O n b o a r d L A N...
PC Health The PC Health screen displays CPU/Chipset temperature information and contains customizable safety monitors for the CPU. C M O S S e t u p U t i l i t y - C o p y r i g h t ( C ) 1 9 8 5 - 2 0 1 0 , A m e r i c a n M e g a t r e n d s I n c . C P U Te m p e r a t u r e ( P E C I M o d e ) C P U F a n 1 S p e e d C P U F a n 2 S p e e d...
Frequency Voltage Control The Frequency Voltage Control Screen to set memory and processor parameters. C M O S S e t u p U t i l i t y - C o p y r i g h t ( C ) 1 9 8 5 - 2 0 1 0 , A m e r i c a n M e g a t r e n d s I n c . E n a b l e C l o c k t o A l l P C E I S p r e a d S p e c t r u m : M o v e...
BIOS Security Features The BIOS Security Features screen contains parameters that help safeguard and protect your computer from unauthorized use. C M O S S e t u p U t i l i t y - C o p y r i g h t ( C ) 1 9 8 5 - 2 0 1 0 , A m e r i c a n M e g a t r e n d s I n c . S u p e r v i s o r P a s s w o r d U s e r P a s s w o r d C h a n g e S u p e r v i s o r P a s s w o r d...
Setting a Password Follow these steps as you set the user or the supervisor password: Use the and keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: E n t e r N e w P a s s w o r d C o n f i r m N e w P a s s w o r d Type a password in the “Enter New Password”...
Changing a Password Use the and keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears. E n t e r C u r r e n t P a s s w o r d E n t e r N e w P a s s w o r d C o n f i r m N e w P a s s w o r d Type the current password in the Enter Current Password field and press Enter.
BIOS Flash Utilities The BIOS flash memory update is required for the following conditions: • New versions of system programs • New features or options • Restore BIOS when it becomes corrupted. This section contains instructions for the following BIOS utilities: •...
DOS Flash Utility Perform the following steps to use the DOS Flash Utility: Copy the flash utilities to the bootable device. Attach the device to the system and restart. Press F2 during boot to enter the Setup Menu. Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move USB HDD to position 1.
Win Flash Utility Perform the following steps to use the WinFlash Utility: Open the Start menu and type CMD to open command mode. Type “fbbwin64” to flash BIOS. The process will start automatically. IMPORTANT:During the flash process the keyboard and mouse will not function. Once the flash process has finished, shutdown the system and press the power button to restart.
Using DMI Tools Use QDMI30A to change the asset tag, product name, or serial number of the machine. Copy the file qdmi30a.exe to USB flash disk with bootable diskette or USB drive. Press F2 during boot to enter the Setup Menu. Select Boot Menu to modify the boot priority order, for example, if using a USB HDD to run DMI Tools, move USB HDD to position 1.
Machine Disassembly and Replacement WARNING:This computer has two highly sensitive touchscreen sensors on the top left and right corners of the LCD. The sensors are an integral part of the LCD and cannot be separately replaced. The sensors are exposed as soon as the rear cover is removed. During disassembly: DO NOT make contact with the sensors.
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Screw M2.5*5.0-I(BNI)(NYLOK)IRON M3*4-I(NI)(NYLOK)IRON 6-32UNC*5-B(NYLOK)IRON M2.0*2.5-I (BNI,NYLOK)IRON M2.0*3.0-I-NI-NYLOK IRON Quantity Part Number 86.G8507.005 86.G8507.006 86.G8507.007 86.G8507.008 86.G8507.009 Chapter 3...
Disassembly Process Disassembly Flowchart Remove Remove HDD Module Audio Board Remove Inverter Board Remove Remove WLAN Board Remove Remove Antennas Speakers Remove Bluetooth Module Chapter 3 Turn off power and disconnect all cables before proceeding Remove Remove Stand Assembly ODD Bezel Remove Rear Cover Remove...
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Screw List Step Stand Cover Stand Hinge Rear Cover Audio Board HDD Bracket ODD Brackets Inverter Board Touchscreen Control Board Mainboard Shielding WLAN TV Tuner Module VGA Card Mainboard USB Board IR Receiver Frame LCD Panel Power Board Camera Antennas Speakers Screw M2.5*4...
Removing the RAM Covers 1. See “Pre-disassembly Instructions” on page 40. 2. Apply pressure to one end of the RAM Cover, while pulling up with the opposite hand as shown. 3. Lift the RAM Cover clear of the device. 4. Grasp the Hinge Cover with both hands. Chapter 3...
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5. Lift the Hinge Cover clear of the device. Chapter 3...
Removing the RAM 1. See “Removing the RAM Covers” on page 44 2. Lift the RAM Shielding clear of the device. 3. Unlock the latches on either side of the RAM by pressing down as shown. There is an audible click when the latch is unlocked.
Removing the Rear Covers 1. See “Removing the RAM” on page 46 2. Remove the six (6) screws that secure the Rear Covers. Step Rear Covers M2.5*6.0 3. Use both hands to gently push the rear cover outward from the device as shown. 4.
Removing the Back Cover 1. See “Removing the Touchscreen Control Board” on page 59 2. Remove the fourteen (14) screws securing the Back Cover. Step Back Cover 2.5*8 2.4*8 3. Use both hands to move the Hinge up into the stand position. There is an audible click when the Hinge is locked in position.
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4. Place one hand firmly on the Back Cover. Use the opposite hand to pry the Bezel away, working from one corner to the other as shown. Repeat this step until all guides along the bottom of the device are unlocked. 5.
Removing the Hinge 1. See “Removing the Back Cover” on page 48 2. Replace the Hinge to the carry position. 3. Remove the six (6) screws securing the Hinge. Step Hinge M4*8 4. Lift the Hinge clear of the device. Chapter 3 Size Quantity...
Removing the Mainboard Shielding 1. See “Removing the Audio Board” on page 63. 2. See “Removing the Touchscreen Control Board” on page 59. 3. Remove the one (1) screw from the ground wire. Step HDD Ground M2.5*4 Cable 4. Remove the small power cable from the mainboard. Size Quantity Screw Type...
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5. Detach the power cable from the mainboard. 6. Remove the adhesive tape holding the HDD ground cable to the HDD. 7. Remove the one (1) screw from the ground wire. Step Converter M2.5*4 Ground Cable Chapter 3 Size Quantity Screw Type...
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8. Disconnect the HDD cable. 9. Remove the power cable from the HDD. 10. Remove the six (6) screws. Step Mainboard M2.5*4Ni Shielding Size Quantity Screw Type Chapter 3...
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11. Lift the mainboard shielding away from the chassis. Chapter 3...
Removing the Hard Disk Drive 1. See “Removing the Back Cover” on page 48. 2. Disconnect the HDD cable. 3. Remove the two (2) screws. Step M2.5*4 Size Quantity Screw Type Chapter 3...
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4. Slide the HDD towards the speakers to release it from the flanges. 5. Lift the HDD out of the chassis. 6. Remove the four (4) screws from the HDD bracket (both sides). Step Size Quantity Screw Type HD Bracket M3*4 Chapter 3...
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7. Remove the brackets from the HDD. Chapter 3...
Removing the Power Supply 1. See “Removing the Hinge” on page 50 2. Remove two (2) screws securing the Power Supply as shown. Step Power Supply M2.5*4 3. Lift the Power Supply clear of the device. Chapter 3 Size Quantity Screw Type...
Removing the Touchscreen Control Board 1. See “Removing the Back Cover” on page 48 2. Remove the one (1) ground cable screw. Step Touchscreen M2.5*4 Control Board 3. Disconnect the right (top in this image) touch sensor cable. Size Quantity Screw Type Chapter 3...
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4. Disconnect the left (bottom in this image) touch sensor cable. 5. Disconnect the touchscreen board to mainboard cable. 6. Remove the two (2) screws. Step Size Quantity Screw Type Touchscreen Board M2.0*4 Chapter 3...
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7. Lift the touchscreen board away. Chapter 3...
Removing the Audio Board 1. See “Removing the Back Cover” on page 48. 2. Disconnect the Audio board cable. 3. Remove the two (2) screws from the audio board. Step Audio Board M2.5*4 Size Quantity Screw Type Chapter 3...
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4. Lift the audio board and cable away at an angle from the rear cover. Chapter 3...
Removing the ODD Eject Board 1. See “Removing the Back Cover” on page 48 2. Disconnect the ODD Eject Board Cable. 3. Remove the one (1) screw from the ODD eject board. Step Audio Board M2.5*4 Size Quantity Screw Type Chapter 3...
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4. Remove the ODD Eject Board. Chapter 3...
Removing the ODD 1. See “Removing the Back Cover” on page 48. 2. Remove the two (2) screws. Step M2.5*4 3. Slide the ODD assembly out. Size Quantity Screw Type Chapter 3...
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4. Lift the ODD away from the chassis. 5. Remove the two (2) screws from the side bracket and remove the bracket. Step Size Quantity Screw Type ODD Side Bracket M2*2.5 Chapter 3...
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6. Remove the two (2) screws from the ODD rear bracket and remove the bracket. Step Size Quantity Screw Type ODD Rear Bracket M2*2.5 Chapter 3...
Removing the Inverter Board 1. See “Removing the Back Cover” on page 48. 2. Remove the adhesive covering the Inverter Board cable 1. 3. Disconnect the LCD to Inverter Board cable 1. 4. Unlock the cable clasp. Chapter 3...
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5. Disconnect the LCD to Inverter Board cable 2. 6. Disconnect the mainboard to inverter cable. 7. Remove the two (2) screws from the inverter board. Step Size Quantity Screw Type Inverter Board M2.5*3 Chapter 3...
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8. Remove the Inverter Board. Chapter 3...
Removing the Home Button Board 1. See “Removing the Back Cover” on page 48 2. Disconnect the Home Button board cable. 3. Remove the one (1) screw from the Home Button Board Step Home Button M2.5*4 Board Size Quantity Screw Type Chapter 3...
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4. Remove the Home Button Board from the chassis. Chapter 3...
Removing the Camera Module 1. See “Removing the Back Cover” on page 48 2. Remove the two (2) screws from the Camera Module Step Camera Module M2.0*3 3. Lift the Camera Module out of the chassis. Size Quantity Screw Type Chapter 3...
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4. Turn the Camera Module over. 5. Disconnect the cable from the Camera Module. Chapter 3...
Removing the TV Tuner Module 1. See “Removing the Card Reader Board” on page 62. 2. Disconnect the TV Tuner antenna. 3. Remove the one (1) screw. Step TV Card M2.0*3 Size Quantity Screw Type Chapter 3...
Removing the Wireless LAN Module 1. See “Removing the Card Reader Board” on page 62. 2. Disconnect the WLAN antennas. 3. Remove the one (1) screw from the WLAN module. Step WLAN M2.0*3 Size Quantity Screw Type Chapter 3...
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4. Lift the WLAN module away. Chapter 3...
Removing the Thermal Module 1. See “Removing the Thermal Module” on page 81. 2. Disconnect the two (2) fan cables. 3. Loosen the four (4) captive screws in numerical order (1, 2, 3, then 4). 4. Lift the thermal module away. Chapter 3...
Removing the Fans 1. See “Removing the Thermal Module” on page 81. 2. Remove the two (2) screws. Step 2.5*5 3. Remove the LVDS cable from the cable clips. Chapter 3 Size Quantity Screw Type...
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4. Remove the fan. 5. Remove the two (2) screws. Step Size Quantity Screw Type 2.5*5 6. Remove the fan. Chapter 3...
Removing the CPU 1. See “Removing the CPU” on page 84. 2. Unlock the CPU by pressing down on the locking latch and moving it out and away from the CPU. 3. Lift the CPU out of the package. CAUTION: Avoid any contact with a thermal pad or thermal grease. Chapter 3...
Removing the Mainboard 1. See “Removing the Card Reader Board” on page 62. 2. See “Removing the Thermal Module” on page 81. 3. See “Removing the CPU” on page 84. 4. Disconnect the sixteen (16) cables from the Mainboard as shown. Item Description LVDS Cable...
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5. Remove the adhesive tabs holding the Audio board cable to the mainboard. 6. Remove the two (2) screws. Step Size Quantity Screw Type Mainboard M2.5*4 Chapter 3...
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7. Lift the mainboard away. NOTE: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in the previous image. Please detach the Circuit board and follow local regulations for disposal. 8. Disconnect the IR Board cable and remove. Chapter 3...
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9. Open cable clips as shown. Remove all cables from cable clips. NOTE: Make note of the location which cables belong in which clip before removing them. Chapter 3...
Removing the Frame 1. See “Removing the Mainboard Shielding” on page 51. 2. See “Removing the Touchscreen Control Board” on page 59. 3. See “Removing the Mainboard” on page 85. 4. See “Removing the Frame” on page 89. 5. See “Removing the Frame” on page 89. 6.
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8. Unlock the LVDS cable. 9. Remove the LVDS cable. Chapter 3...
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10. Remove the adhesive tape from the sensor cables. 11. Remove the two (2) sensor connectors. Chapter 3...
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12. Remove the adhesive tape covering the TBD cable and remove. 13. Remove the adhesive tape covering the inverter cable. Chapter 3...
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14. Remove the thirteen (13) screws. Step Size Quantity Screw Type Frame M2.5*4 Chapter 3...
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15. Lift the LCD bracket clear of the bezel. WARNING:When lifting the LCD Assembly, do not touch the Touch sensor modules located at the top left and top right corners of the device. Doing so will damage the touch screen function. IMPORTANT:Do not place the LCD panel face down.
Removing the LCD Panel 1. See “Removing the Frame” on page 89. 2. Remove the four (4) screws from the LCD assembly. Step LCD Panel M3*4 3. Lift the edge of the LCD bracket and pass the converter cables through. Size Quantity Screw Type...
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4. Lift the LCD bracket away from the LCD assembly. IMPORTANT:The touchscreen control board and LCD panel must be returned together for RMA purposes. See “Removing the Touchscreen Control Board” on page 59. The touchscreen control board records the specific panel’s data, do not separate these for RMA. Chapter 3...
Removing the Bluetooth Module 1. See “Removing the Bluetooth Module” on page 97. 2. Lift the Bluetooth module off of the bezel. 3. Disconnect the Bluetooth cable. Chapter 3...
Removing the IR Board 1. See “Removing the Frame” on page 89. 2. Disconnect the home button board cable. 3. Remove the one (1) screw. Step Home Board M2.5*3 Chapter 3 Size Quantity Screw Type...
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4. Remove the home button board from the bezel. Chapter 3...
Removing the USB Board 1. See “Removing the Back Cover” on page 48. 2. Remove the adhesive tape covering the USB cable. 3. Remove the two (2) screws. Step USB Board M2.5*4 Size Quantity Screw Type Chapter 3...
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4. Remove the USB board from the chassis. Chapter 3...
Removing the Speakers 1. See “Removing the Frame” on page 89. 2. Remove the adhesive tape from the speaker cable. 3. Remove the speaker cable from the LCD bezel. 4. Remove the adhesive tape from the speaker assembly. 5. Lift the speakers away from the bezel. Chapter 3...
Removing the Antennas 1. See “Removing the Frame” on page 89. 2. Remove the two (2) screws. Step Antennas M1.7*4 3. Remove the left and right antennas from the bezel. Chapter 3 Size Quantity Screw Type...
Reassembly Procedure Replacing the Antennas 4. Replace the left and right antennas onto the bezel. 5. Replace the two (2) screws. Step Antennas M1.7*4 Size Quantity Screw Type Chapter 3...
Replacing the Speakers 1. Place the speakers onto the LCD bezel and apply the adhesive tape to secure the assembly. 2. Place the speaker cable onto the LCD bezel. 3. Place the adhesive tape to secure the speaker cable. Chapter 3...
Replacing the USB Board 1. Place the USB board onto the LCD bezel. 2. Replace the two (2) screws. Step USB Board M2.5*4 3. Replace the adhesive tape to secure the USB cable. Size Quantity Screw Type Chapter 3...
Replacing the Home Button Board 1. Place the home button board onto the LCD bezel. 2. Replace the one (1) screw. Step Home Board M2.5*3 Size Quantity Screw Type Chapter 3...
3. Connect the home button board cable. Replacing the Bluetooth Module 1. Connect the Bluetooth cable to the Bluetooth Module. 2. Adhere the Bluetooth module to the bezel. Chapter 3...
Replacing the LCD Panel in the Frame 1. Replace the LCD panel onto the frame. 2. Lower the edge of the LCD bracket and pass the converter cables through. Chapter 3...
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3. Replace the four (4) screws from the LCD assembly. Step Size Quantity Screw Type LCD Panel M3*4 Chapter 3...
Replacing the Frame 1. Place the bezel around a raised surface so that the bezel is lower than the raised surface. Lower the LCD Assembly onto the bezel. 2. Replace the thirteen (13) screws. Step Frame M2.5*4 Size Quantity Screw Type Chapter 3...
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3. Replace the adhesive tape to secure the inverter cable. 4. Replace the adhesive tape to secure the TBD cable. 5. Replace the right and left sensor connectors. Chapter 3...
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6. Replace the adhesive tape to secure the sensor cables. NOTE: There is tape on both the top and side of the LCD bracket. 7. Connect the LVDS cable. Chapter 3...
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8. Lock the LVDS cable. 9. Adhere the LVDS connector protective cover. 10. Replace the adhesive tape holding the LVDS cable to the LCD bracket. Chapter 3...
Replacing the Mainboard 1. Replace all cables into the cable clips and lock them. TBD 2. Connect the IR Board cable. Chapter 3...
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3. Place the mainboard onto the chassis. 4. Replace the two (2) screws. Step Size Quantity Screw Type Mainboard M2.5*4 5. Replace the adhesive tabs to secure the Audio board cable to the mainboard. Chapter 3...
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6. Connect the following sixteen (16) cables to the Mainboard as shown. Item Description LVDS Cable CCD Cable Inverter Cable MIC Cable ODD Button Cable Card Reader Cable Bluetooth Cable Home Button Cable IR Cable Touch Screen Audio Cable TV Tuner Cable Light Foot Cable USB Cable Speaker Cable...
Replacing the CPU 1. Place the CPU paying attention to the locating triangle. NOTE: Ensure the CPU is lined up with the Pin1 Socket locator on the mainboard. 2. Press the latch down and in to lock the CPU. Chapter 3...
Replacing the Thermal Module 1. Place the thermal module on to the mainboard. 2. Tighten the four (4) captive screws in reverse numerical order (4, 3, 2, then 1). 3. Connect the two (2) fan cables. Chapter 3...
Replacing the WLAN Module 1. Replace the WLAN module. 2. Replace the one (1) screw. Step WLAN M2.0*3 3. Replace the two (2) connectors. The black cable is placed closest to the DIMM slots. Chapter 3 Size Quantity Screw Type...
Replacing the TV Tuner Module 1. Place the TV Tuner module into the connector. 2. Replace the one (1) screw. Step TV Card M2.0*3 3. Connect the TV Tuner cable. Size Quantity Screw Type Chapter 3...
Replacing the Camera Module 1. Connect the camera cable to the Camera Module. 2. Turn the Camera Module over. 3. Place the Camera Module on to the chassis. Chapter 3...
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4. Replace the two (2) screws to secure the Camera Module Step Size Quantity Screw Type Camera Module M2.0*3 Chapter 3...
Replacing the Power Board 1. Place the Power Board onto the chassis. 2. Replace the one (1) screw. Step Home Button M2.5*4 Board 3. Connect the Home Button board cable. Chapter 3 Size Quantity Screw Type...
Replacing the Inverter Board 1. Place the Inverter Board onto the chassis. 2. Replace the two (2) screws to secure the inverter board. Step Inverter Board M2.5*3 3. Connect the mainboard to inverter cable. Size Quantity Screw Type Chapter 3...
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4. Connect the LCD to Inverter Board cable 2. 5. Lock the cable clasp. 6. Connect the LCD to Inverter Board cable 1. Chapter 3...
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7. Apply the adhesive tape to secure the Inverter Board cable 1. Chapter 3...
Replacing the ODD Module 1. Replace the rear ODD bracket and replace the two (2) screws. Step ODD Rear Bracket M2*2.5 2. Replace the side ODD bracket and replace the two (2) screws. Step ODD Side Bracket M2*2.5 Chapter 3 Size Quantity Size...
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3. Place the ODD onto the chassis. 4. Slide the ODD assembly into place. 5. Replace the two (2) screws. Step Size Quantity Screw Type M2.5*4 Chapter 3...
Replacing the ODD Eject Board 1. Place the ODD Eject Board onto the chassis. 2. Replace the one (1) screw to secure the ODD eject board. Step Audio Board M2.5*4 3. Connect the ODD Eject Board Cable. Chapter 3 Size Quantity Screw Type...
Replacing the Audio Board 1. Place the audio board onto the chassis. 2. Connect the two (2) screws to secure the audio board. Step Audio Board M2.5*4 3. Connect the Audio board cable. Size Quantity Screw Type Chapter 3...
Replacing the Touchscreen Board 1. Place the touchscreen board onto the chassis. 2. Replace the two (2) screws. Step Touchscreen M2.5*4 Control Board 3. Connect the touchscreen board to mainboard cable. Size Quantity Screw Type Chapter 3...
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4. Connect the left (bottom) touch sensor cable. 5. Connect the right (top) touch sensor cable. 6. Replace the one (1) ground cable screw. Chapter 3...
Replacing the Power Supply 1. Place the Power Supply onto the chassis. 2. Replace two (2) screws to secure the Power Supply as shown. Step Power Supply M2.5*4 Size Quantity Screw Type Chapter 3...
Replacing the HDD 1. Replace the HDD brackets. 2. Replace the four (4) screws to secure the HDD bracket (both sides). Step HD Bracket M3*4 3. Place the HDD on to the chassis. Chapter 3 Size Quantity Screw Type...
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4. Slide the HDD away from the speakers to secure it. 5. Replace the two (2) screws. Step Size Quantity Screw Type M2.5*4 6. Connect the HDD cable. Chapter 3...
Replacing the Mainboard Shielding 1. Replace the shield onto the assembly. 2. Replace the six (6) screws. Step Mainboard M2.5*4Ni Shielding Chapter 3 Size Quantity Screw Type...
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3. Connect the HDD power cable. 4. Connect the HDD cable to the mainboard. 5. Replace the one (1) screw to secure the ground wire. Step Converter M2.5*4 Ground Cable Size Quantity Screw Type Chapter 3...
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6. Adhere the adhesive tape to secure the HDD ground cable to the HDD. 7. Connect the power cable to the mainboard. 8. Connect the TBD wire to the mainboard. Chapter 3...
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9. Connect the one (1) screw to secure the ground wire. Step Size Quantity Screw Type HDD Ground M2.5*4 Cable Chapter 3...
Replacing the Hinge 1. Place the Hinge onto the chassis. 2. Replace the six (6) screws to secure the Hinge. Step Hinge M4*8 Chapter 3 Size Quantity Screw Type...
Replacing the Rear Cover 3. Place the Back Cover on to the device. 4. Press down firmly to engage the locking clips beneath the cover. 5. Use both hands to move the Hinge to the down position. Chapter 3...
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6. Remove the fourteen (14) screws securing the Back Cover. Step Size Quantity Screw Type Back Cover 2.5*8 2.4*8 Chapter 3...
Replacing the RAM 4. Place each RAM module into its slot. 5. Lock the latches on either side of the RAM by pressing inwards as shown. 6. Place the RAM Shielding onto the device. Chapter 3...
Replacing the Rear Covers 1. Place the Hinge Cover onto the device. 2. Apply pressure to engage the Hinge Cover latches. 3. Place the RAM Cover onto the device. Chapter 3...
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4. Slide the RAM Cover into place. Chapter 3...
Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.
ODD Failure If an Optical Disk Drive failure is determined, use the following flowchart to determine the required action: DVD does not cable connection ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: •...
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Double-click DVD/CD-ROM drives. If the device displays a down arrow, right-click on the device and click Enable. Check that there are no yellow exclamation marks against the items in lDE ATA/ATAPI controllers. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver. Check that there are no yellow exclamation marks against the items in DVD/CD-ROM drives.
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Click Properties and select the Advanced Settings tab. Ensure that the Enable DMA box is checked and click OK. Repeat for the other ATA Devices shown if applicable. Drive Not Detected If Windows cannot detect the drive, perform the following actions one at a time to correct the problem. Restart the computer and press F2 to enter the BIOS Utility.
Wireless Failure If the wireless functionality fails, use the following flowchart to determine the required action: Chapter 4 START Wirelss function failure Check WLAN Reconnect cable connection cable correctly Check WLAN Replace module WLAN module Replace Mainboard Close Close Close...
Camera Failure If the camera functionality fails, use the following flowchart to determine the required action: function failure Check camera cable connection Check camera START Camera Reconnect cable correctly Replace camera module module Replace Mainboard Close Close Close Chapter 4...
Speaker Failure If the internal speaker fails, use the following flowchart to determine the required action: cable connection Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. Reboot the computer. Navigate to Start...
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Restore system and file settings from a known good date using System Restore. If the issue is not fixed, repeat the preceding steps and select an earlier time and date. 10. Reinstall the Operating System. 11. If the Issue is still not resolved, see “Online Support Information” on page 192. Chapter 4...
LCD Failure If the integrated LCD display fails, use the following flowchart to determine the required action: Check LCD cable connected Check LCD cable is good Check LCD module is good No POST or Video If the POST or video doesn’t display, perform the following actions one at a time to correct the problem. Make sure the computer has power by checking at least one of the following occurs: •...
Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. Reboot the computer. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and should be replaced. See “Disassembly Process” on page 42. If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced.
General Troubleshooting Issues Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. Check the power cable is properly connected to the computer and the electrical outlet. Remove any extension cables between the computer and the outlet. Remove any surge protectors between the computer and the electrical outlet.
HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. Disconnect all external devices. Run a complete virus scan using up-to-date software to ensure the computer is virus free. Run the Windows 7 Startup Repair Utility: insert the Windows 7 Operating System DVD in the ODD and restart the computer.
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11. Remove and reinstall the mouse driver. 12. Check the Device Manager to determine that: • The device is properly installed. There are no red Xs or yellow exclamation marks. • There are no device conflicts. • No hardware is listed under Other Devices. 13.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.
POST Codes These tables describe the POST codes and descriptions during the POST. Bootblock Initialization Code Checkpoints Checkpoint Before D0 If boot block debugger is enabled, CPU cache-as-RAM functionality is enabled at this point. Stack will be enabled from this point. Early Boot Strap Processor (BSP) initialization like microcode update, frequency and other CPU critical initialization.
Bootblock Recovery Code Checkpoints Checkpoint Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized. DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is enabled. Set up floppy controller and data. Attempt to read from floppy. Enable ATAPI hardware.
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Checkpoint Initializes the 8042 compatible Key Board Controller. Detects the presence of PS/2 mouse. Detects the presence of Keyboard in KBC port. Testing and initialization of different Input Devices. Also, update the Kernel Variables.Traps the INT09h vector, so that the POST INT09h handler gets control for IRQ1.
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Checkpoint Takes care of runtime image preparation for different BIOS modules. Fill the free area in F000h segment with 0FFh. Initializes the Microsoft IRQ Routing Table. Prepares the runtime language module. Disables the system configuration display if needed. Initialize runtime language module. Display boot option popup menu. Displays the system configuration screen if enabled.
DIM Code Checkpoints Checkpoint Initialize different buses and perform the following functions: Reset, Detect, and Disable (function 0); Static Device Initialization (function 1); Boot Output Device Initialization (function 2). Function 0 disables all device nodes, PCI devices, and PnP ISA cards. It also assigns PCI bus numbers.
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Number of Beeps Display memory error (system video adapter) Troubleshooting POST BIOS Beep Codes Number of Beeps 1, 3 Reseat the memory, or replace with known good modules. 6, 7 Fatal error indicating a serious problem with the system. Consult your system manufacturer.
Jumper and Connector Locations Mainboard Top View 9 10 Item Description Iinverter conn power conn LCD conn GPU FAN conn CPU FAN conn camera conn card reader conn Bluetooth conn Home button conn IR conn Chapter 5 Item Description Audio conn light foot conn light pipe conn B-CAS conn...
BIOS Recovery Please save the SUPER.ROM to a USB key (Root Folder). NOTE: The USB flash should be a FAT 32 format. It does not need to be a bootable device. Connect the USB key to a USB port in the system. Press the power button to power the system up.
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of this computer. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel.
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CATEGORY POWER CORD POWER CORD 1.8M BLACK UK 3P POWER CORD 1.8M BLACK SWISS 3P POWER CORD 1.8M BLACK S.A 3P POWER CORD 1.8M BLACK UK 3P POWER CORD 1.8M BLACK IT 3P POWER CORD 1.8M BLACK INDIA 3P POWER CORD 1.8M BLACK DANISH 3P POWER CORD 1.8M BLACK AUS 3P POWER CORD 1.8M BLACK ARGENTINE 3P POWER CORD 1.8M BLACK US BSMI 3P...
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CATEGORY INVERTER CABLE LED CABLE USB CABLE W/PORT POWER CABLE CARD READER CABLE HOME BUTTON CABLE BLUETOOTH CABLE TV TUNER CABLE TV EXTERNAL ANTENNA - DVB-T TV EXTERNAL ANTENNA - ATSC ANTENNA CASE/COVER/BRACKET ASSEMBLY FRONT COVER ASSY SILVER W/SPEAKER,H/BUTTON B,ANTENNA,USB PORT BACK COVER RED HDMI W/TV, IR, IR BLASKER, W/O B BACK COVER RED HDMI W/O TV, W/O B CAS BACK COVER RED HDMI W/TV, W/ B CAS...
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CATEGORY HINGE COVER REAR COVER SILVER - LEFT W/O B-CAS REAR COVER SILVER - LEFT W/B CAS REAR COVER SILVER - RIGHT LCD FRAME BACK FRAME FRAME RAM COVER HINGE ODD BRACKET HDD BRACKET MXM BRACKET SPEAKER SET HEAT SINK THERMAL MODULE - UMA/DIS HEATSINK DIS FAN UMA - RIGHT...
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CATEGORY KEYBOARD Keyboard CHICONY KG-0766 RF2.4 104KS Silver US with new color AC-MT-010 Keyboard CHICONY KG-0766 RF2.4 104KS Silver Traditional Chinese with new color AC-MT-010 Keyboard CHICONY KG-0766 RF2.4 104KS Silver Simplified Chinese with new color AC-MT-010 Keyboard CHICONY KG-0766 RF2.4 104KS Silver US International with new color AC-MT-010 Keyboard CHICONY KG-0766 RF2.4 104KS Silver Arabic/ English with new color AC-MT-010...
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CATEGORY Keyboard CHICONY KG-0766 RF2.4 104KS Silver Russian with new color AC-MT-010 Keyboard CHICONY KG-0766 RF2.4 105KS Silver Hungarian with new color AC-MT-010 Keyboard CHICONY KG-0766 RF2.4 104KS Silver Greek with new color AC-MT-010 Keyboard CHICONY KG-0766 RF2.4 105KS Silver Danish with new color AC-MT-010 Keyboard CHICONY KG-0766 RF2.4 104KS Silver Czech with new color AC-MT-010...
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® ® ® functions are tested under OS Linux, Windows XP Home Edition, Windows Vista, Windows 7 Home ® ®...
Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
Base Assembly Removing 47 BIOS vendor 14 Version 14 – BIOS Utility Advanced 27 Exit 36 Navigating 23 PC Health 36 Power 36 Save and Exit 36 System Security 36 Board Layout Top View 175 Disassembly General Information 40 Disassembly Requirements FRU (Field Replaceable Unit) List Intermittent Problems Jumper and Connector Locations...